service design & sustainability. presented by suze ingram at world usability day
DESCRIPTION
Environmental and social sustainability are fundamental for our future. User-centred design can create services that enhance quality of life, improve efficiency and promote sustainability. In this presentation, Suze shows some inspiring examples of service design for the greater good from around the world. Suze Ingram is an independent User Experience designer and strategist with over 9 years experience. Suze uses her interaction design, user-centred design, visual communication and information architecture skills to create great user experiences. She blogs, runs servicedesignhub.com.au and tries to find spare time for yoga, photography and illustration.TRANSCRIPT
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Service design & sustainability
Suze IngramWorld Usability Day 2009
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Hello.
Photo by Wok http://flic.kr/p/dVeKM
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Service design?
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Environmental sustainability Social sustainability
Photo by Vilseskogen http://flic.kr/p/4VzX4N Photo by MooreALX http://flic.kr/p/4TGqHg
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8 examples…1. Reduce energy use (#1)
2. Reduce energy use (#2)
3. Car sharing
4. Homelessness
5. Aged care services
6. Health and wellbeing inequalities
7. Demential services
8. Migrant workers health
Service design & sustainability
![Page 6: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day](https://reader033.vdocuments.us/reader033/viewer/2022061111/53fac7fb8d7f7253318b566b/html5/thumbnails/6.jpg)
Photo by Gúnna http://flic.kr/p/FjU6K
1. Reduce energy use (example #1)
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Photo by Jeff Croft http://flic.kr/p/GVPZN
2. Reduce energy use (example #2)
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3. Car sharingPhoto by Gavin Luhrs http://flic.kr/p/75T3de
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4. HomelessnessPhoto by otzberg http://flic.kr/p/rgByo
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5. Aged care servicesPhoto by K's GLIMPSES http://www.flickr.com/photos/kris10lprs/3056021115/
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6. Health and wellbeing inequalitiesPhoto by thinkpublic http://flic.kr/p/6zkuZD
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7. Dementia servicesPhoto used with permission from thinkpublic
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8. Migrant healthPhoto used with permission from uscreates http://flic.kr/p/4vEbX
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8 examples…1. Reduce energy use (#1)
2. Reduce energy use (#2)
3. Car sharing
4. Homelessness
5. Aged care services
6. Health and wellbeing inequalities
7. Demential services
8. Migrant workers health
Service design & sustainability
![Page 15: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day](https://reader033.vdocuments.us/reader033/viewer/2022061111/53fac7fb8d7f7253318b566b/html5/thumbnails/15.jpg)
Thanks.
Photo by Vilseskogen http://flic.kr/p/4VzX4N
Suze Ingram
@suzeingram
suzeingram.blogspot.com
servicedesignhub.com.au