service design award 2017 – shortlist & winners
TRANSCRIPT
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www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
Kerry Bodine | Head of the Jury and Kerry Bodine & Co.Birgit Mager | President of the Service Design Network
The Service Design Award Ceremony
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
Margus Klaar Brand Manual
Sweden
Damian Kernahan Proto Partners
Australia
Marie HartmannDesignit Norway
Luis AltLivework Brazil
Brazil
Guosheng Wang Tsinghua University
China
Florian Vollmer Retail TechOps NCR
Corporation, GeorgiaInstitute of Technology
USA
Lara Penin Parsons School of Design
The New School USA
Taina Mäkijarvi NordeaFinland
Kerry Bodine
Kerry Bodine & Co.USA
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
90+ International Submissions
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
P R O F E S S I O N A LS H O R T L I S T
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
Redefining the TELUS Renewals ExperienceBridgeable
Client | TELUSCategory | Commercial
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
Mahi-Mahi ProjectApitropik
Client | Askora Plus S.L.Category | Commercial
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
Money Coaching at Capital OneCapital One
Client | Christian De Pace, Business Director, Capital One CafésCategory | Commercial
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
Airport Experience - Commercial Journey VisionEssense - Service Design
Client | Schiphol Group (Amsterdam Schiphol Airport)Category | Commercial
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
Design In Schools Australia - A Design and Education CollaborationDesign Managers Australia (DMA)
Client | Macquarie Primary SchoolCategory | Non-profit / public sector
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
Delivering Easy, Effective, and Emotionally Satisfying Experiences for VeteransDoblin Deloitte and The US Department of Veterans Affairs
Client | The US Department of Veterans AffairsCategory: Non-profit / public sector
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
NSB Train Replacement ServicesUniform Strategisk Design AS
Client | NSB (Norwegian State Railways)Category | Non-profit / public sector
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
€217 Million Worth of Mobility Services Developed Based on PersonasMuzus
Client | The Municipality of Rotterdam, Arjan Meurs MSc - Program ManagerCategory | Non-profit / public sector
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
Future Bank 2025 - According to Generation YGlasgow School of Art team: Master of European Design students, Master in Design Innovation and Bachelor of Design new graduates
Client | The Royal Bank of Scotland (RBS)Category | Commercial-student collaboration
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
S T U D E N TS H O R T L I S T
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
Reducing Patient Anxiety and Uncertainty Throughout Their Care in a Hospital for the ElderlyCarolina Pizatto Girardi
BA in Graphic Design | Universidade Federal do Paraná, BrazilClient | Hospital do Idoso Zilda Arns
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
Communi.CareLina Antolínez, Diana Sánchez, María Andrea Luque and María Ordóñez
Master of Design | Universidad de Los Andes, ColombiaClient | Healthcare staff at FSFB Hospital
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
Factory NextGen: Connect to SustainSzu-Ying Chen
MA Service Design Programme | Royal College of Art, UKClient | SME manufacturers in Taiwan
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
Smart Black Taxi Service: FloShera Hyunyim Park, Jaehyun Park and Culainn Boland-Shanahan
MA Service Design Programme | Royal College of Art, UKClient | Hannah Kops - Transport For London Project Coordinator
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
Servizz DesignElla Walding
MA Service Design Programme | Royal College of Art, UKClient |The Government of Malta
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
W I N N E R S
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
B E S T CO M M E R C I A L P R O J E C T
T h e W i n n e r i s . . .
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
B E S T CO M M E R C I A L P R O J E C T
Redefining the TELUS Renewals ExperienceBridgeable
Client | TELUSCategory | Professional, Commercial
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
O R G A N I S AT I O N A L I M PAC T I N T H E P U B L I C S E C TO R
T h e W i n n e r i s . . .
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
O R G A N I S AT I O N A L I M PAC T I N T H E P U B L I C S E C TO R
€217 Million Worth of Mobility Services Developed Based on Personas
MuzusClient | The Municipality of Rotterdam, Arjan Meurs MSc - Program ManagerCategory | Professional, Non-profit / public sector
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
SYS T E M I C C H A N G E I N E D U C AT I O N
T h e W i n n e r i s . . .
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
SYS T E M I C C H A N G E I N E D U C AT I O N
Design In Schools Australia - A Design and Education CollaborationDesign Managers Australia (DMA)
Client | Macquarie Primary SchoolCategory | Professional, Non-profit / public sector
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
S T U D E N T W I N N E R F O R B U S I N E S S A N D I N N OVAT I O N
I N T H E P R I VAT E S E C TO R
T h e W i n n e r i s . . .
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
S T U D E N T W I N N E R F O R B U S I N E S S A N D I N N OVAT I O N
I N T H E P R I VAT E S E C TO R
Smart Black Taxi Service: FloShera Hyunyim Park, Jaehyun Park and Culainn Boland-Shanahan
MA Service Design Programme | Royal College of Art, UKClient | Transport For London
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
S T U D E N T W I N N E R F O R O R G A N I S AT I O N A L I M PAC T I N
G OV E R N M E N T
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
S T U D E N T W I N N E R F O R O R G A N I S AT I O N A L I M PAC T I N
G OV E R N M E N T
Servizz DesignElla Walding
MA Service Design Programme | Royal College of Art, UKClient |The Government of Malta
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
CO N G R AT U L AT I O N S
Ella Walding Shera Hyunyim Park, Jaeyun Park & Culainn
Boland-Shanahan
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork
Don’t Miss...
Finalist ExhibitionPlenary Room
Winner PresentationsNovember 3 | 14:25
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetworkThe Service Design Award Annual 2017 is a celebration of the very best in service design from the fi rst three years of the Service Design Award.
The book will be a light, accessible, highly visual reference and record featuring the winners and fi nalists in all the award categories to inspire our audiences with what has been identifi ed as the highest quality and most impactful work. The Annual will be published at the end of this year.
33€
CONFERENCE SPECIAL PRICE
please note that this is not yet the fi nal layout of the cover
New Publication Coming Soon
The Service Design Award Annual 2017Discover the winner and finalist projects
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Well done to all the amazing 2017 winners and finalists!
Kerry BodineHead of the Jury, Author, Speaker, CoachService Design Award, Kerry Bodine & Co.
Birgit MagerPresident
Service Design Network
Award Sponsor
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC2017 @SDNetwork