service delivery model - walinks.org · service delivery model: a roadmap to excellence presented...
TRANSCRIPT
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Service Delivery Model: A Roadmap to Excellence
Presented by Diane Scott Chair, Health & Wellness Linkages
Western Area July 2009
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Purpose of Presentation
Discuss guiding principles
Show utilization as a tool
Address your issues and concerns
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Readiness . . .
Copy of Service Delivery Model Presentation
Copy of The Links, Incorporated Program Action Delivery Model
Copy of Service Delivery Model for Program Planning and Evaluation
Copy of the The Links, Incorporated Program Report Form
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Weigh-in on Service Delivery Model & Program Report
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Service Delivery Model
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Service Delivery Model
Introduced by Link Alma Dodd, National Program Director
Generic document
Use encouraged as a tool to improve programming
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Service Delivery Model
Helps develop sustainable, quality programs.
Helps establish outcomes.
Information useful for ‘The Links Program Report.’
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The Links, Incorporated Program Report
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The Links Program Report
In place for many years
Works well to get information from Chapters
Updated and revised through the years
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The Links Program Report
Measures effectiveness of Chapter programming.
Required to support the 501c(4) status of The Links, Inc.
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A Closer Look
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Benefits of Service Delivery Model
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Benefits
Program Planning
Program Management
Communication
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Benefits
Consensus-Building
Fundraising
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The Links, Incorporated Program Action Delivery Model
“Seizing the Opportunity to Provide World Class Leadership, Friendship and Service”
“Signature Service Provides Substantive Solutions”
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Components of Model
Situation (The Problem)
Priorities (Goals)
Mission – Vision: What is driving outcomes?
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Components of Model
Inputs Resources
Outputs Activities Participation
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Components of Model
Outcomes Short-Term Medium-Term Impact / Long-Term
Assumptions
External Factors
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Components of Model
Evaluation What do you want to know? How will you know it?
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Step by Step Through Model
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The Situation
Same as the Problem Statement
Include the Mission and Vision
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Priorities / Goals
Goals for the Program Who? What? When? Where? How? Why?
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Resources / Inputs
What do you have/need to work with?
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Activities / Outputs
What activities will you accomplish with your resources?
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Participation / Outputs
Who do we reach?
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Outcomes / Impact
Short Term: 1 – 2 years
Medium Term: 3 – 4 years
Long Term: Societal / behavior change
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Assumptions
Beliefs about why our program will work
It is often these underlying assumptions that hinder success or produce less-than-expected results
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External Factors
Institutional, Community, Public Policy, Physical Environment
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Evaluation
Assessment of expected outcomes based on expected input(s), specific activities and participation (outputs)
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Questions???