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What is an EAP?  

Proactively supporting employees will benefit your business.ICAS International has developed a way to protect one of the most valuable assets to your business, your people.

 Employee Assistance Programmes, (EAPs), are introduced by companies to provide help to their employees in all personal circumstances. Its purpose is to help support;enhance the mental and physical wellbeing of the employees, in order to increase and maintain the productivity of the company itself. Our programmes have been specifically developed to provide support and guidance to employees to help them deal with issues that could adversely affect their health, wellbeing and impact on their job performance.

  

  

In the average workplace:       

of employees have experienced symptoms of poor mental health.***

   

    

96%

48% of workers worry about money, losing 6 productive days annually**

Findings like these indicate the importance of investing in employee wellbeing. Implementing an EAP within an organisation will assist employees' psychological and general wellbeing in the workplace. It will also help them tackle their individual life challenges as well as promoting health, fitness and nutrition.  

  

* Source: AXA ICAS International Poll, 2014

 **Source: VitalityHealth/RAND Europe, 2017

of the workplace believe lifestyle or health affects work performance*

 *** Source: Deloitte Centre for Health

Solutions, 2017

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Why you need an EAP  

If you're looking for a more productive, healthier workforce who understands that you are invested in their wellbeing, then an EAP is an

excellent addition to your business. As well as helping retain staff, employers have reported increased productivity, decreased absenteeism

and lower private healthcare costs. Can you afford to be without one?    

Current ICAS International Workplace Impact Scale shows:    

Improvement on mentalwellbeing (based on CORE scale) at the end of EAP Counselling   

of Managers felt that there was significant work improvement in employees using Employee Assistance Programmes

  

of clients rate our counsellingreferral process as good or excellent          

Benefits for your business  

An EAP can reduce absenteeism,staff turnover and healthcare costs while at the same time increasing productivity and engagement. This results in a happier,more productive workplace and an increased return on investment for your business.

               

Benefits for your employees

 An EAP will help them cope with both personal and work related issues, while also helping them to maintain an active and healthy lifestyle.Also, with

access to an EAP helpline 24 hours a day, there is never a need for them to wait for assistance.

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EAP Services  

 

 

Key Elements  

 

Counselling • Face-to-face counselling via a global network of

qualified counsellors • Appointments can be near to employee's work or home

 

 

Online Services • A wealth of information on a wide range of personal and

work issues • Available in 26 different languages

 

 

Telephone Support • Unlimited access to counselling in the local language of

the employee • All calls answered by trained counsellors based in the

local area •24/7/365

 LifeManagement™ • Advice, information and support in many areas including

legal, financial, parentinglchildcare and bereavement

 Manager Support • Dealing with a difficult employee • Tackling a performance issue • Handling an employee's bereavement • Making a referral to the EAP

 

e ICare Services •An online portal providing health and wellbeing information that covers all relevant health topics, numerous interactive tools and professional advisory services.

  

Additional Services  

 

Biometric Screening Our non-invasive on-site health screening programme addressing the five most important health factors.

 HRA: Health Risk Assessment Tool A multilingual, secure and interactive online tool - identifying employees' health risks, encouraging them to set goals and providing the necessary support and information to be successful.

 Wellness Coaching Provides one-to-one support and guidance to help individuals lead a healthier lifestyle e.g. eating habits and fitness routines.

 Critical Incident Management Expert and immediate solutions to organisations, teams and individuals preparing for and recovering from crises.

 People Development We can provide customised on-site training on a number of topics.

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Performance Learning  

“Performance Learning is blended development to improve work performance.”

  

Performance Learning is skills development that brings about, and retains, a measurable improvement in

 

   

Classroom /onsite

interventions

   Coaching Intuitive

Mentoring

on-the-job behaviour and work performance. We work hand-in-hand with clients to identify where and how learning can bridge a performance gap through appropriate quantitative and qualitative measures. Our learning interventions are focussed directly to achieve on-the-job application and the retention of results. Therefore, our Performance Learning is referred to as the results-fuelled ‘go-do’ approach.

     

Our focus within your organisation:

 

 Self

Development: Performance Enhancement

tools

Performance Learning

     

Assessments: Psychometric

Non Psychometric

Digital Learning: eLearning Webcasts

mobile nuggets

 Our focus within your organisation is on enabling employees to cope with continuous change in a healthy and sustainable way, coaching teams to manage in group work and alignment, and encouraging positive power to leaders to build and maintain sincere relationships

 

  

Our delivery adapts to your needs:  

  For Who Duration Delivery Method  

Self-Help  

At employees’ leisure Dependent on individual  

Printed material and online

 Digital Learning    

 

•e-Learning  

Office-based employees 30 - 40 minutes  

Desktop/Tablet

•Short Learning Office-based and on the go employees

10 - 20 minutes Tablet/Mobile

 

•Micro-Learning  

On-the-go employees 3 - 5 minutes  

Mobile

 Onsite Learning

 Ongoing employee learning Dependent on programme

 Printed material and online

 Group Learning

 Scheduled employee learning Dependent on programme

 Printed material and online

 

**The above blended learning solutions’ approach is elegantly simple and fast.   

The interventions are graded under our FAST levels of learning model so that clients can pitch the training for a specific impact on the learners:

F: Foundation (awareness and knowledge building)

A: Application (building conceptual and behavioural skills)

S: Self Development (attitudinal and motivational)

T: Tuning (experience development and mentoring coaching)

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e|Care     

e|Care is an innovative and valuable employee engagement service. It is an online employee engagement programme provided via an interactive portal, a mobile app and weekly Health Bytes (emails).

  

The e|Care portal is ideally suited to clients who wish to use technology to provide innovative access to services. It includes a downloadable app (for phone/iPad/tablet) that provides ease of access to services to satisfy a mobile workforce and increase awareness and uptake of service offerings

 

   

Communication Platform for Employee Engagement, Education and Empowerment

  

The e|Care programme is your platform to communicate with your employees. The e|Care service offers the following unique benefits that no other provider can offer: Unlimited access to an interactive health and wellbeing portal. Weekly customised and personalised Health Bytes. Individual wellness assessments and reports to raise awareness for change.  

Opt-in behaviour change email series. Health tools, quizzes, and calculators. ‘Ask the professional’ advisory service offering responses to individuals’ questions within 48 hours from our panel of experts including doctors, fitness experts, counsellors and dietitians. Fully adaptable to mobile devices. Insightful reporting, powerful data extracts and risk profiling to enable strategic insight and specific targeted interventions.  

The e|Care service encompasses the full spectrum of work, life, health and wellness topics that provide employees with personalised information, practical tools, resources, knowledge, and motivation to live healthier, more productive lives. Multimedia delivery – via: • Internet, • Email, • Social media, and • Print materials  

of targeted wellness communication ensures that lifestyle and wellness is incorporated into employees’ lives during working hours and beyond. e|Care’s innovative online wellbeing

solutions incorporate ongoing email communications designed to increase the participation and value of the online service through personalisation and customisation.  Personalisation: The path to behaviour change and healthy decision-making  A unique and powerful feature of e|Care is that the delivery of the weekly Health Byte (email) is always tailored to an individual’s personal health and psychosocial risk profile. The advantage of this is that only targeted and relevant information is sent to each individual. These communications thus offer each employee the opportunity to receive information and recommendations aimed at their own personal issues and topics that they prefer to read about on an ongoing basis.  Profiling and Behavioural Wellness Assessments  

 Members are encouraged to complete their profiles and a wellness assessment on the e|Care portal in order to receive a comprehensive report on their current health status and future risks. This data also allows e|Care to deliver personalised Health Bytes (emails) which assist employees with making lifestyle choices to reduce their risk of disease. Each individual’s personal profile and behavioural and health risks drives a series of wellness articles which will enable employees to better understand their specific psychosocial, health, wellness, and disease issues. This extension of the profiling process includes personalised and detailed reports that identify risk and focus on opportunities for change.

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‘Ask the professional’ Service   

A fully personalised ‘Ask the professional’ service is yet another unique differentiator. Members may engage with our panel of experts to have any specific questions they have answered within 48 hours. Access to this service is unlimited, and as with all other aspects of e|Care, is available 24/7 and is totally confidential.

 The following email-based advisory services operated by a panel of qualified health professionals are currently on offer: • Ask the doctor: Medical and health related queries answered

by a panel of medical doctors. • Ask the fitness expert: Exercise and training advisory answered

by sport and fitness experts. • Ask the dietitian: Nutritional and dietary enquiries answered by

qualified dietitians. • Ask the counsellor: In an open-plan type environment, it can

sometimes be awkward to talk to acounsellor, whereas in an online environment, the employee can engage the counsellor and receive personalised advice in 48 hours.

     

Behaviour change programmes Credible wellbeing content and printable resources

A focus on behaviour change is what separates e|Care from uni-dimensional, information-centric health websites. The opt-in series allow employees to subscribe to a 7-week long series of emails on specific topics or themes.  

These topics include, but are not limited to, subject matter such as: ● Drug and Alcohol abuse ● Finances ● HIV/AIDS ● Cancer ● Mental health  

New topics are constantly added as the need arises.

 Articles that cover all areas of work, life, and wellbeing are available for download on e|Care. Specific wellbeing topics covered include family health, work/life balance, stress management, sexual health, nutrition, fitness, and pregnancy among others.  The e|Care portal boasts an interactive media centre with a large range of printable resources in PDF format. e|Care can also assist employees with customised campaigns and print materials in the form of health and wellbeing flyers, pamphlets, posters, health calendars, goal planners, meal plans, and more.

 

    

To ensure employee wellness and higher productivity we offer counselling, managerial and telephone support as well as LifeManagement andonline services. Confidentiality is guaranteed.

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Programmes as individual as you are

             

Creating a plan that's right for you

 We can make your programme as straight forward or as comprehensive as you wish. We work closely with you to truly understand your business and will create a plan that is perfect every time. Whether choosing specific services or a phased approach, our global team will work hand in hand with your local companies to ensure that you get the most from your wellbeing partner.

 

Encouraging engagement  

We actively encourage employees to use our services as much as they want. This ensures any employee, whatever their role, can utilise our support network anywhere, anytime. Where we identify particular areas that need addressing within the business, we run specific, personalised promotional campaigns to raise awareness. This may be a global campaign or targeted to a specific country.

  

How do we support you?  

We continually work with your regional teams, bringing in our experts to train your managers in HR to be able to identify staff that may need our support. By proactively supporting you, we provide a global service that is relevant, in their local language and that your employees feel confident using. This ensures that whatever the service you have from us is having a positive impact on your business.

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We have shown you our most popular services but we understand that every client need is different. We spend time

with you, establishing the areas of support required, so that we can create and provide a service that perfectly fits your needs.

    

About ICAS   

ICAS International is part of AXA, a global company supporting local, national and international businesses. In the 1980's, we recognised there was a need to support employees and developed our EAP to do just that.

 

    

Since then we have built a comprehensive global network of offices and partners enabling us to support our clients' employees on a local level with the backing of the global expertise of ICAS International.

185 countries and territories around the world serviced by 22 ICAS offices and a global network of partners working together

 

                                     

• Global service, local delivery  

• Guaranteed professional standards  

• Innovative service offerings  

• Part of the Global group  

• Proven partnerships around the world  

• Offering a wider range of EAP products    

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With over 25 years of experience we have the knowledge to develop innovative wellbeing solutions for companies across the world

People who have seen the benefit  

Our global Employee Assistance Programmes have become a valuable support tool within companies across the world. Here are

some examples of how our EAPs have provided help and support.  

      

An industrial company wanted to roll out the EAP to 27 countries. It was decided that it would be launched in 3 phases over a 5 month period,focussing on the

larger countries first. The launch included a toolkit for managers and HR, webinars and launch materials in 32 languages.

 

             

A request came from our partners in America to help support a group of students who had witnessed a fatality and required on-site support. They were in a remote location not far from Kilimanjaro, but a 3 hour drive from the nearest airport. Within 48 hours a clinician from our office in Johannesburg arrived to provide support to the students.

             

A major bank in the Middle East ran an onsite Biometric Screening campaign in a bid to help their staff live healthier lives.

 Of the 2,000 employees screened (61% of total employees), 76% had high risk BMI, 63% high risk glucose levels, 41% high risk cholesterol and 61% were high in two or more risk factors.

     

So the bank took the following action:

 • Reviewed the company canteen menu with a focus on improving the nutritionalvalue ofthe food • They launched a nutritional awareness campaign {all staff received a bank branded cooler bag with fruit,water and fruit drink) • Ran a smokingcessation programme • Schedule in another Biometric Screening campaign to monitor improvements • They have also considered a Stress Management programme

 

   

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for Service Enquiries Contact: 

ICAS India: t: +91 22 26001558 e: services@icasindia.com www.icasindia.com