Service Assessment Tool for Post-secondary

Student Mental Health: How to Start the Conversation for

Community Collaborations May 26, 2015

Su-Ting Teo, Ryerson University/Cheryl Washburn, University of British Columbia

Meg Houghton, Humber College/John Meissner, Carleton University

In House and Outsourced Health and Counselling Services: How do they stack up?

• Definitions • PSE Health care providers across the country • Parameters to consider:

• Practitioner Role • External Community Capacity • Cost/ Return on Investment • Quality of Service

Who are we?

• Working group • BC, ON, MB, NB, NF, PEI • College and University • Directors of health and counselling centres,

Counsellors, physicians, student affairs administrators

Objective:

Assist post-secondary institutions to be leaders in designing a system of accessible, sustainable, and comprehensive mental health/ health services to meet the needs of post-secondary students considering all available local and remote resources (public, private, and multi-sectoral)

Current Challenges with Services for Post Secondary Students

The Ideal Health Service System for Post Secondary Students

Context

Guiding Principles for Process • Person-centered / student-centered care is a fundamental

goal in providing a system of mental health/ health services.

• Decisions should be informed or driven by acknowledged values and data as much as possible.

• Respectful collaboration is required to create a complex system involving multiple stakeholders and agencies with diverse perspectives.

Scope

Service Assessment Tool

Functions Providers Funders Quality Standards

Gaps Next Steps

Functions

• critical functions to support student mental health/ health

• regardless of location (on/off campus) • arbitrarily parsed functions to assist

mapping • not exhaustive

Providers • Health care service providers

• independent vs. organization • Organizations

• public vs. private • non-profit vs. profit • PSE institution/ departments • community agencies • hospitals • for-profit companies

Funders

• PSE institution: base budget, student fees, donations

• Government: municipal. provincial, federal • Fundraisers: Bell Let’s Talk • Corporate sponsors: Banks • Private insurance: student unions, parents • Individuals

Quality Standards • Non-discriminatory • Commitment to principles of Universal Design • Timely and readily accessible • Responsive and sensitive to student needs and diversity • Compliant with ethics, professional standards of practice, and

legislation • Well articulated service delivery model • Commitment to evidence-based practice • Grounded in Strengths-based and recovery principles • Collaborative and Coordinated with Campus and Community

Partners

Gaps

• Services / Functions

• Providers

• Funds

• Quality Standards

• Information/ Data for decision-making

Next Steps/ Ideas 1. How can I get the needed information or data? (eg. surveys; tracking

and collecting new usage and impact data, research.) 2. Who should be consulted for solutions? (eg. students; and providers

and funders internal and external to the post-secondary institution.) 3. Who are the decision-makers? (Identifying the key decision-makers

will help know who to advocate to.) 4. What are the solutions to consider? to implement? (Are there easy

wins? What are the priorities?)

Q&A

Using the Tool

Function Provider (E/P) Funder (E/P) Quality Standards Gaps Next Steps/ Ideas

Mental Health / Health awareness

Health promoter (E) Counsellor (E) CMHA (P) Public Health Unit (P)

Student fees (E) PSE base budget (E) CMHA (P) Municipal (P)

-Non-discriminatory service -Commitment to principles of Universal Design -Timely and readily accessible -Responsive to student needs and Diversity -Compliant with ethics, professional standards of practice, and legislation -Well articulated service delivery model -Commitment to evidence-based practice -Grounded in Strengths-based and recovery principles

Sustainability and coordination across campus, diversity?

-determine costs internal/ external -investigate sponsorship -review for diversity

Intake, triage, referral to services/ resources

Mental Health nurse (P) Counsellors (E) CMHA case worker (?) ER crisis team (E)

Student Fees PSE base budget (E) CMHA Ministry of Health

-Sustainability with increasing demands -Increasing wait times -need data % increases and wait times -student-centered?

-gather data on increases, wait time, and costs -investigate who else does function, how, no. students

Exercise Individual Work – 10-15 min Small Group Discussion/ Large Group Feedback: • What do you think? • What works? What doesn’t work? • What is missing? • What would help make this more useful?

Next: • Provide feedback to Meg Houghton:

meg.houghton@humber.ca • Finalize paper with input • Launch paper through CACUSS Fall 2015 • Webinar to discuss use? • CACUSS 2016 session to share experience,

knowledge • What else?