Outsourcing ServicesServices Catalogue

OutsourcingServices

020202

Standard Features: - Provide required resources and manage their performance

Optional Features: - 3D visual modeling of data centers combined with real-time monitoring - Asset Management System

Prerequisite(s): - Service specifications which include: role profile, tasks list, KPIs, tools, access privileges

Competitive Roles: • Application Manager • System Administrator • Network Administrator • IT Security Officer • Data Center and Business Continuity • Database Administrator • Software Programmer • Business and Systems Analyst • End User Support • Testing Support

Provide highly qualified IT Calibers from End User Support to System, Network and Security engineers. Our outsourcing scope includes Data Center Support Specialist and DB Admins/Developers.We provide performance monitoring for all outsourcing team on monthly basis and recommend to our customer a business continuity plan

IT Resources Outsourcing (IRO)

Standard Features: - Single Point of Contact Support (SPOC) - Common and Business Software Applications - Desktop Hardware and Networking - Remote access support - ITIL Best practices methodologies

Optional Features: - Multilingual Support - Reliable Support 24x7x365 - Using a specific Service Desk tool according to customer agreement - Reporting, data analytics and performance analysis

Prerequisite(s): - Service specifications which include scope and size of Service Desk plus required KPI’s, output reports, used systems & tools and access policy

Guaranteed Service Levels:If you are an IT leader looking for guaranteed service levels for your service desk service, technical support, or customer service needs, our service desk outsourcing service can give you that and more.Our people, processes and technology give you the information to identify trends and anticipate training needs, increase responsiveness to your internal (or external) customers, and ultimately help you secure the reputation of providing quality service to those you service every day.

A consistent, high quality and Global IT Service Desk outsourcing services

IT Service Desk Outsourcing

03

04

Application Related Operations

Application Development

Change Management

Design

DevelopmentQAProduction

Maintenance &Enhancement Quality Control SLA & Change

ManagementMonitoring &

Support

RequirementsSpecificationReview

EnhancementRequestsNew FeatureRequestsBug Fixes

Version ControlIntegrationBuild VerificationRelease Mgmt.

TestVerificationFinal Approval

RolloutInstallation

Standard Features: - Ongoing application support and maintenance - Change/release management

Optional Features: - IT Application Assessment - IT Application Consulting

Prerequisite(s): - Capability of Knowledge transfer, the most challenging aspect of application management outsourcing

Continuous Improvement:The service does not stop at break-fix, but also allows for organizations to enhance functionality on a constant basis while relying on a continuous root-cause analysis to eliminate recurring problems

The ongoing operation, maintenance, conversion, enhancement and support of an application portfolio like ERP, CRM or Financial Applications

Application Management Outsourcing (AMO)

Standard Features: - Process Design - Process Implementation - Process Delivery

Optional Features: - Continual Service Improvement

Prerequisite(s): - Minimum awareness of ITIL/ ITSM process Management

Problem ManagementInteract can design and implement Problem Management as a complete process solution, or as partial process activity such as Root Cause Analysis or Service Improvement.

Service Level Management with Service CatalogueService Level Management with Service Catalogue solutions include development and management of SLAs, OLA, and Underpinning contracts.

Change Management • Configure change types, roles by Logging changes from incidents and problems to improve the IT process cycle. • Interact Technology Solution continually improvement take place by measuring, and analyzing the IT process KPIs ,this lead to have a clear vision for RISK and Request For Change (RFC) process.

ITIIL/ITSM Service Management Process Outsourcing is when you need a fast process to be implemented internally like Problem Management, Service Level Management with Service Catalogue, Change Management and Asset Management.Each process solution is not just an out-of-the-box install, but rather a fit-for-purpose solution that ensures quick implementation and successful integration into your existing environment

ITIL Processes Outsourcing (IPO)

05

Part (7), Block (S 67) El-Shatr El-Aasher, Zahraa El-Maadi, Maadi, Cairo - Egypt

Phone: +(202) 2754 4443 (10 Lines) Fax: +(202) 2754 5911

EGYPT (Headquarters) GERMANY

MAXECOM INC.15550 Rockfield Blvd. Suite B-100Irvine, CA 92618

Phone: +(1) 949 535 3311

USA

Website:www.interactts.come-mail: info@interactts.com

http//:

Diamond Technology Solutions Ltd. London

Phone: +(44) 7930 3128 85

UK

Contact Us