september 30, 2011 the benefits of peer coaching: opportunity to improve brian mcdonald, mor...

September 30, 2011

The Benefits of Peer Coaching: Opportunity to Improve

Brian McDonald, MOR AssociatesDeb Allmayer, OVPIT

Heather Stapleton, UITS

Peer CoachingResource: MOR Associates, Inc

Outline

• Role Play• What is Peer Coaching?

…and what it’s not!• Benefits• Tips & Techniques

What is Peer Coaching?

“To coach is to facilitate, ‘to make easy’, not less demanding, less intense, or less interesting but less discouraging.”

Tom Peters – Passion for Excellence

“Coaching is a process designed to develop a new level of performance, an increased competency or a personal quality.”

Leading Thru Coaching


Leadership is a Contact Sport

Seek and give feedback: Leaders who discuss their own improvement priorities with their co-workers and then regularly follow up with these co-workers increase effectiveness.

“The leader of the past was a person who knew how to tell. The leader of the future will be a person who knows how to ask.” Peter Drucker


Coaching Cycle

Presentingtopic

Determine the commitment

Ask open-ended questions

Ask questions to create possible

practices

Anticipatebreakdowns

Summarize

Follow-up


• Autobiography• Giving advice• Story Swapping

What Peer Coaching is not!

I think you should…

That happened to me when…

That’s a terrible idea…



Benefits

• Increased effectiveness• Accountability• Reminder to work on leadership skills• Demonstrates commitment• Requires minimal setup or official

programming

Tips & Techniques

• Listen, let them explain• Ask open-ended questions• Ask questions designed to bring out

possibilities


What do you think…?

How might you…?

Listening with C.A.R.E.

• Concentrate

• Ask Questions

• Recap

• Express Interest


Let’s try it. Sample Questions:

• What do you want to achieve?

• How important is it to you to do something about this? (scale of 1-10)

• How committed are you to doing this?

• What are the benefits of doing this?

• Have you thought of ways to reach your target?

• What steps can you take toward this goal this week?

• What resources and support might you need?


Questions?


september 30, 2011 the benefits of peer coaching: opportunity to improve brian mcdonald, mor...

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