september 2015 - hp.com · selling things –it’s about selling results. ... more mobile users...
TRANSCRIPT
The Internet
of Me
Outcome
Economy
Platform
(R)evolution
Intelligent
Enterprise
Workforce
Reimagined
5 Trends for the We Economy
Source: Accenture China
1 2 3 4 5
5 Trends for the We Economy
Source: Accenture China
• Intelligent hardware is bridging that last mile between the digital
enterprise and the physical world
• Just as companies have been expected to integrate software into their
business, they are now going to be expected to integrate hardware into
it too
• Leading enterprises are coming face-to-face with the IoT and are
uncovering opportunities to embed hardware and sensors in their digital
toolboxes
• They are using these highly connected hardware components to give
customers what they really want: not more products or services, but
more meaningful outcomes
• These “digital disrupters” know that getting ahead is no longer about
selling things – it’s about selling results. Welcome to the “outcome
economy”
Outcome
Economy
2
“I would be concerned about interruption to
our workflow…Or something we don’t
have time to implement or test.”
“I have 100 things going on
and need to know about many products. I want the info to be delivered to me
really simply so I can convey that to customers. I am busy and don’t have
time to really try to understand the complexities.”
“Speed is very important…”
“I have two people that
print full-time,
just print stuff all day
long…I’m basically
running
a small print shop.”
“They want to be paperless but I don’t know if it will ever be
paperless.”
“We need very fast scanning in color…people expect their
document to be scanned and done by the time
they return to their desks…highly frustrating
when it’s not there.”
“You can get into a machine that breaks all the time, because
you’re using it for something
it’s not built for.”
“What I really want is all the software
embedded with the copier
without losing any functionality.”
“I’m not interested in
theory. I’m interested
in what it can actually do.
So I would never give
a contract to someone
who didn’t put a demo
machine in my office”
Affordability
Ease-of-use
Output quality
Reliability
Performance
Traditional values are still very important…
Print Volume Forecast (2008-2016) – Upside scenario
2008 2009 2010 2011 2012 2013 2014 2015 2016 2008 2009 2010 2011 2012 2013 2014 2015 2016
CAGR
+20%
…but the paradigm is shifting gradually:
Total page volume (2008-2016) Mobile print volume (2008-2016)
MOBILE
PRINTPRINT
Source : Cebit Mobile Trend 2014, IDC Mobile Device Users/Non-Users Printing, Scanning, Document Management, 2012
ANY-time
ANY-where,
On ANY-deviceThe average organization already has only
7 DESKS FOR EVERY 10 EMPLOYEES
89%of employees’ mobile devices are
CONNECTED TO CORPORATE NETWORKS
+ =
More mobile users want
MOBILE PRINTING
Y2015: 49%
Y2012: 24%
Y2011: 16%
1. Mobility is driving
“new document process opportunities”
2nd Platform (1985)
LAN/Internet/Server + PCsHUNDREDS OF MILLIONS of users TENS OF THOUSANDS of apps
1st Platform (1955)
Mainframe + TerminalsMLLIONS of users THOUSANDS of users
3rd Platform (2011)
BILLIONS of users MILLIONS of apps
2. The advent of Cloud leads
“enterprise mobility”
27%
How has your scanned
document volumechanged?
answered “Increased”
2014~2017world-wide revenue
Paper-to-digital solutions
+28.5%↑(2017: $2,190M)
3. Digitization is a key for
“seamless collaboration thru mobility”
Source: IDC Forecast (2014-2017) December 2013
4. Security is one of the major concerns about
“new IT trends”
of IT Professionals
replied MOBILE
PRINTING
is one of the top
3 pain-points on
Document Security
- Source IDC -
20% Many potential
CLOUD PRINTING
users are hesitant
to use the cloud for
Fear of a SecurityBreach- Source Gartner -
5. Customization for unique customer experience
ready for
instant use
15 apps
Samsung Poland
Business Center is
available for
Specific App
Development
Development Support
For New Document Process
through Mobile/Cloud
For Seamless Collaboration Business
document
Performance & Quality
Document of Tomorrow Opportunities
Ma
na
ge
d
Prin
t
Se
rvic
e
Orie
nta
tio
n
Digital
Information
The Connected Workplace
Connected WorkplaceLegacy Workplace
Front Office PC &Laptop
Back Office Architecture
Platform Driven
Paper Islands
Internal Focus
Front Office PC &Laptop
Back Office Architecture
Application Driven
Paper Integration
Customer Focus
Paper
Information
Ma
na
ge
d
Prin
t
Se
rvic
e
Orie
nta
tio
n
Digital
Information
Paper
Information
SmartCapture
Printeron
Mobile Apps
VDIs or DaaS
Legacy
Silo based IT
platforms and user
interfaces
Self Monitor and Support
TE
CH
NO
LO
GY, S
ER
VIC
E &
SO
LU
TIO
N
DEDICATED SERVICE MANAGER – GROWTH AND DELIVERY
Service Oriented
Mobile
4/5G Wireless
Cloud
Screen
IoT
Mobile Link, Security Assured
Digitize Everywhere, App Development
Auto Supplies, Support
Samsung Managed
Print+ MPS Connected Workplace
CROSS CHANNEL & DIRECT
Customer Engagement Model
Ensure your print strategy:
The Connected Workplace – PRINT
1. Provides a secure and cost effective print infrastructure
2. Links to your mobile workers seamlessly
3. Enables digitisation to internal systems and cloud
4. Integrates with your processes through your mobile app’s
Simple
ComplexThe Samsung Advantage
• Samsung printing solutions can provide HW, SW solutions and services to innovate
guest experience, back office productivity, and business process for the modern
enterprise.
Samsung printing Solutions – Future Enterprise
What is Smart UX Centre?
UI Platform
App SDK
MultiXpress
K7600LX/GX
K7500LX/GX
K7400LX/GX
60/50/40ppm
MultiXpress
X7600LX/GX
X7500LX/GX
X7400LX/GX
60/50/40ppm
MultiXpress
M5370
M4370
53/43ppm
ProXpress
M4580
M4583
45ppm
MultiXpress
K4350
K4300
K4250
35/30/25ppm
MultiXpress
X4300
X4250
X4220
30/25/22ppm
Line-up with Smart UX Center
A3 Mono A3 Color A4 Mono
Smart UX Centre is an ecosystem for new printing paradigm, that Samsung suggests. It
suggests to change the perception of the printer or copier from peripheral device to a stand-
alone device.This ecosystem is to provide new user interface and light weighted solutions based on app.
Smart UX Center = UI Platform + App Center (Delivery System) + App (Contents) + SDK (Development Support)
App Center
Various Apps and Widgets for Users and Admins
Workbook
Composer
SyncThru Web
Viewer
Hancom Office
2014
Smart Color
Manager
SendAnywhere
Hancom Office
Shared
Hancom Office
Hwp 2014
Easy Launcher
Smart Service Account
(Widget)
Toner Gauge
(Widget)
Language
Selector
(Widget)
Memo
(Widget)
Smart UX Lib
Support
Scan and Send Samsung
Mobile Print
From in-house to 3rd party Apps (13) and Widgets (4) are available in Printing App center.
These useful Apps and Widget are for users and admins to improve productivity, and UI can be
easily customised by users needs or working environment just like customising your apps in
smart phones. Samsung Printing App Center
OOB Apps & Widgets
Various Out of Box Apps and Widgets for Instant
Use
Copy
Job Status
Help
Scan & Send
Counter
Quick Copy ID Copy
Settings
Box Copy
(Widget)
Fax
(Widget)
Tray Information
(Widget)
Scan
(Widget)
Usage Counter
(Widget)
My Program
(Widget)
Printing App
Center
Browser
My Page
Gallery
Web Print
Address Book
Various useful OOB Apps (15) and Widgets (6) are available for instant use.
These useful Apps and Widget are for users and admins to improve their productivity, UI can be
easily customised by users needs or working environment just like customising your apps in smart
phones.
More Apps and Widgets Soon to be Released
Alzip File Manager
Remote View
Sure
Video
Scan Anywhere
Sure Lock SureMDM
Many Apps & Widgets are
continuously released in Printing App Center
More Apps and Widgets are continuously being developed and released as business evolves.
6 more apps will be released by ‘15 Oct.
Printing App Center Available for Apps and Widgets
Download
http://printingapps.samsung.com/apps (App Center Address)
http://www.youtube.com/watch?v=CLOv-lMoDW4 (App Center Guide)
Customer Support
Printing App Center provides a web portal for downloading a variety of useful Apps and Widgets. The
portal can be accessed through the Smart UX Center device or a PC and easily downloaded and
installed on the devices.
Also there are FAQ and Customer Support menu for better service in Printing App CenterCategory
1. Smart UX (App,
Widget)
2. XOA (B2B Solution)
Android App Security Management
App Install/Uninstall• Only Admin can control
• App install & remove*
Screen Lock• Administrator can prevent to change
“Home Screen” by general user.
When SFE 013 is enabled• MFP blocks all USB memory access
including Android App installation by
USBWhen SFE 018 is enabled• MFP blocks ‘apk’ installation
Web Browser access control• Android UI Web Browser application can be
managed in secure way. Administrator can
prevent all users using ‘Web Browser’ by
using Feature Enablement
Storage is protected• Additional app like web browser in Smart
UX can only access the Download folder
on the main system storage (HDD). Other
folder can not be accessible
* If the best secured condition required, dealer or svc man can restrict Admin’s app install privilege
Smart UX system supports a few methods to keep system security from misuse or
unauthorised use by a malicious user
Only Administrator can install applications Android UI Web Browser application can be
managed
SFE (Special Function Enable) to block app
installationsSmart UX has limited access to data
STORAGE
System Security Management
USB Write-protect• Admin can set protection for USB-
copy
HDD Overwrite Options• Three overwrite passes of the
data using the methods defined
SSL, SNMPv3, IPSec, 802.1x
Protocol/Port Management
IP/MAC filtering protocols
Network Security HDD AES256 Encryption
Driver ConfigurationAndroid App Security
Management• Admin can handle users’ misuse and
unauthorized use
The Samsung Security Framework is standard and offers a secure network, that helps
prevent unauthorised access to confidential information for free
Only Administrator can
Install Applications
Data Protection with
HDD Overwrite
Encryption for Driver, and
Network Printing
CONFIDENTIAL - Not for DistributionSAMSUNG. PRINTING INNOVATION.
Service Innovation
B U S I N E S
S
Samsung Printing Solutions
Samsung Service Innovation
Coming soon….• Full remote control app for partner help desk
• Provide support centrally without field engineer deployment
• Improve customer experience whilst decreasing service
costs
www.samsungprintingsolutions.com SPDS
Allows user to easily check errors and warnings for devices.
This application also provides troubleshooting contents.
• Identify and display current errors or warning statuses for
devices
• Provide troubleshooting contents via web pages and video
clips based on discovered errors or warning statuses for
devices
• Synchronize troubleshooting contents from USB memory
stick and web server
Smart Service
Device error
Action guide
Corrective history
Stats
Video guide
Smart Print Diagnostic System (SPDS)
Enables IT
professionals to easily
develop service
enhancing apps
Apps SDK
• Enables a Help Desk to view and operate MFP User Interface
remotely
• Real-time replica of the printer’s GUI
Managing MFPs remotely via VNC
• Uses client-server architecture, server runs on MFP UI
Board and any office PC can act as client
• 2 way communication guides the user
through a help event using on device
video and remote control
Android Printing Apps
• Identify and display current errors
or warning statuses for devices
• Provide troubleshooting contents
via web pages and video clips
based on discovered errors or
warning statuses for devices
• Synchronize troubleshooting
contents from USB memory stick
and web server
• Use as engineer training in PDI
Smart Service App
Smart Service allows users to easily check current errors or warning statuses for their
devices. The application provides quick links to related troubleshooting contents
VNC
• Remote Control Panel enables a user to view and operate MFP User Interface remotely without being present at the
physical device
• It has the capability to provide real-time replica of the printer’s GUI and respond to the mouse and key events
• It uses client-server architecture, server runs on MFP UI Board and any office PC can act as client
• This works with 2 way communication (as it is based on VNC) i.e. remote panel activity is observed at the target and vice-
versa
• We can use VNC client (easily available on web) for connection and view and operate the MFP’s touch screen remotely
Remote Management via VNC
• Operating and Managing MFPs remotely via VNC
• Combine with the 2,000 ‘How To’ videos to provide
remote support and user training
SPDS
WiFi-Direct
Printer (A3/A4)Server
SPDS (Smart Printer Diagnostic System)
SPDS is a Service Application installed on a Smart Phone
Error Diagnosis Test Information Service
Motor
Clutch & Actuator
Paper Handling
Charger
Developer
Transfer
Device Error
Action Guide
Corrective History
Requesting Statistics
Movie Guide
Printing Pattern Configuration
Supplies
Network
Fax Report
Tech Mode
Cloning
Send Debug Log
Device Setting
USB Connection
RSupport
Remote Office Customer Site
R-Support – Q4
From Remotecall in PC, Remote access to Smart UX