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MONTHLY REPORTSEPTEMBER 2015

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Sun Tran & Sun VanMonthly Operations Report

Table of Contents

September 2015SECTION PAGE

I.System Highlights and Accomplishments 3-10

II.Sun Tran

a.Ridership 11b.Revenue 12c.Pass Sales 13d.Summary of Expenses 14e.System Summary 15f.Annual Ridership 16g.Performance Indicators 17-27h.Route Performance Profile 28i.Route Passenger Per Hour Ranking 29j.Customer Satisfaction 30

III.Sun Vana.Ridership & Revenue Collection 31b.Summary of Expenses 32c.System Summary 33-34d.Annual Ridership 35e.Performance Indicators 36-41f.Customer Satisfaction 42

IV.Glossaries 43-44

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Sun Tran & Sun VanStrategic Goals Progress Update

September 2015

In addition to highlighting major accomplishments and programs each month, this section communicates Sun Tran and Sun Van’s ongoing efforts to achieve FY 2016 system goals and objectives.

Work Stoppage

Sun Tran bargaining unit employees, including drivers, mechanics, and service island attendants continued to be on strike into mid-September, settling on a new contract on September 16, 2015. Regular Sun Tran and Sun Express service resumed on Thursday, September 17.

Provide Excellent Customer Service

Sun Tran Customer ServiceSun Tran’s Customer Service Center answered 89 percent of the total number of calls received; this was a 4 percent increase from the previous month and a 3 percent decrease from September of of 2014. Customer service representatives met the established goal of answering at least 85 percent of total calls, keeping the average ring time at 14 seconds or less and keeping the calls at 90 seconds or less. These goals are to help ensure better service for the thousands of passengers who phone the call center.

Sun Tran’s number of complaints decreased by 14 percent when compared to the previous month and by 52 percent when compared to the same time last year.

Additionally, compliments decreased by 9 percent when compared to the previous month of August.

Sun Van Customer Calls Sun Van’s dispatch answered 17,993 calls, an increase of 10.5 percent when compared to the same time last year. Dispatch answered 85.23 percent of the calls offered, an increase of .25 percent from August and a 0.22 percent increase from the same time last year.

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September 2015ContinuedReservations answered 18,742 calls, an increase of 9.1 percent when compared to September of 2014. Reservations answered 95.6 percent of the calls offered during the month of September; this is an increase of .01 percent from the previous month, and a .22 percent decrease from the same time last year.

Reservations Spanish answered 976 calls, an increase of 22.6 percent when compared to the same time last year. Reservations Spanish answered 94.3 percent of the calls offered, which is a .2 percent increase from August, and a 1.2 percent increase from September of 2014.

Reservations abandoned calls were 2.58 percent during the month. Dispatch and Spanish Reservations did not reach their goal of less than 3.2 percent of abandoned calls during the month, with 3.52 percent and 3.86 percent respectively. Both Dispatch and Spanish Reservations failed to meet goals due to the Sun Tran work stoppage and work force issues.

On-time Performance for the month was 93.8 percent, not reaching the established goal. Unfortunately this statistic is connected to an increase in ridership and a less than optimal number of operators mean delays and more trips per operator. During the month over ten days had more than 2,000 trips.

Special Services Office ActivityThe Special Services staff assisted approximately 4,449 customers during the month of September, an increase of 66.5 percent when compared to the previous month. The daily average was 194 customers compared to 127 for the prior month and 269 for the same time last year.

Staff issued a total of 3,058 SunGO ID & Cards during the month, compared to 1,766 issued in August and 3,311 issued in September of 2014. Specifically, the cards issued in September 2015 were, 1,812 low-income (359 replacement), 600 disabled (180 replacement), and 287 senior (64 replacement). The increase in issued SunGO ID & Cards was due to increase in customers at Special Services after the work stoppage, which resulted in increased renewals and replacement cards.

Agents answered 2,865 calls on the English line or 88.4 percent calls answered with 345 calls abandoned. The percent of callsanswered for in September was lower by 1.14 percent from the prior month, which was 89.5 percent, and was higher by 2.3 percent from September of 2014.

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September 2015ContinuedAgents also answered 44 calls on the Spanish line or 97.8 percent calls answered with one call abandoned. The percent calls answered for Spanish in September was lower than the prior month, which was 100 percent, and was lower by 11.6 percent from September of 2014, which was also 100 percent.

We continue to monitor staffing needs to improve call statistics and decrease abandoned calls and wait times.

Ensure an Efficient and Effective Operation

Sun Tran Maintenance Goals During the month of September, 61 preventative maintenance inspections of Sun Tran buses, 36 air conditioner inspections and 16 preventative maintenance inspections of support vehicles were completed, with 100 percent on-time performance for combined maintenance shops.

The active fleet for Garage 1 (South Yard) maintenance shop remains at 122 buses and the active fleet at Garage 2 (NW Facility) remains at 125 buses. The total active fleet for the month is 247, the same as the previous month.

Bus Ratio Goals For Fiscal Year 2016, the goal is to keep the inoperable bus spare ratio —the percentage of buses not used in peak service that cannot be used because they are deadlined for repairs— at 20 for combined shops. For the month of September the inoperable bus spare ratio was 14.24 for combined maintenance shops, meeting the goal.

Workforce Compliance and Additions Human Resources (HR) and Accounting department staff for both Sun Tran and Sun Van took part in a conference call with a representative of an insurance brokerage firm to discuss the new IRS reporting requirements under the Affordable Health Care Act.

The workman’s compensation insurance carrier conducted an audit at Sun Van, finding no issues.

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September 2015

ContinuedMulti-Agency Inspection Team (MAITs) inspection was conducted by the City of Tucson at both Sun Van and Sun Tran facilities and transit centers. The MAITs inspection is performed annually at all city owned and operated facilities. The team consists of representatives from City agencies with expertise in Industrial Hygiene, Risk Management, Fire Code, and Stormwater

A new hire orientation class was held at Sun Van, with ten new employees in attendance.

Employee and Labor Relations HR verified with Health Net Insurance Carrier for Sun Van which hospitals accepted the large company Health Net HMO policy for both Bargaining Unit and Administrative employees. The result was all hospitals in the Tucson area, with the exception ofNorthwest Hospital accepted the Health Net Insurance. This information was passed on to the Bargaining Unit employee who had the inquiry, and shared with the Sun Van HR staff.

Cost Saving Measures and Efficient FacilitiesDuring the month of September, Sun Tran’s Northwest Facility produced 11,270 kwh of electricity from the solar panels. This provides a cost avoidance of approximately $1,127 for the electricity generated and a Tucson Electric Power solar credit reimbursement to the City of Tucson’s Department of Transportation of $1,803.

Improve Safety and Security

Employee TrainingTen Sun Tran mechanics received Intelligaire III training for four hours, provided by Thermo King. They learned general unit information, maintenance procedures, diagnostics and troubleshooting.

Also during September, four Sun Tran new hire operators transitioned from behind-the-wheel training into route training, they are expected to be promoted in early October.

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September 2015ContinuedIncrease Ridership

Sun Tran RidershipDuring the 16 strike days in September, Sun Tran ran limited service on 13 routes for 11 weekdays and 5 routes for 2 Saturdays and 1 Holiday. Service miles decreased 350,137 from the prior year (44.3%) and service hours decreased 26,060 from the prior year (44.0%).

Passenger ridership for September totaled 798,770. This is a decrease of 952,110 (54.4%) from the prior year and is under budget by 988,960 (55.3%).

Passenger revenue for September was $534,093. This is a decrease of $575,577 (51.9%) when compared to the prior year. Sun Tran’s September pass sales were $263,270 after allocating Sun Link’s pass sales - revenue share of $78,851. This is a decrease of $262,063 (49.9%) from the prior September and MTD passenger revenue is under budget by $609,788 (53.3%).

YTD passenger revenue is $1,986,023 which is a decrease of $1,396,178 (41.3%) from the prior year and $1,273,838 (39.1%) under budget.

With the implementation of the SunGO fare payment system, individuals and organizations are better able to manage their transit products. They can now transfer remaining time on a pass or cash value when a SunGO Card is lost or stolen instead of paying the full amount as was required with the magnetic system. The SunGO system has enabled individuals and organizations to utilize the system more efficiently, which has led to a decrease in pass and overall revenue.

Revenue per passenger boarding in September was $.67 cents compared to $.63 cents last year for the same time period.

The overall farebox recovery ratio for September is 10.0%.

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September 2015ContinuedSun Van Ridership Sun Van ridership for September totaled 50,442. This is an increase of 4,788 or 10.5% when compared to September 2014. Revenue passengers, excluding Personal Care Attendants (PCA) increased by 4,463 passengers or 10.3%.

Total passenger ridership year to date is 149,625. This is an increase of 9,025 or 6.4% when compared to last fiscal year. Revenue passengers, excluding Personal Care Attendants (PCA), increased by 8,454 passengers or 6.4%.

Sun Van ridership demand for the month of September 2015 was approximately 67,775 passenger trips, an increase of 8.8% when compared to the previous year. Productivity was 2.12 passengers per hour, equal to last month.

Sun Link PromotionsSun Tran staff attended Sun Link marketing meetings for future event planning and to align communications for major events along the streetcar line such as 2nd Saturdays Downtown and University of Arizona (UA) football games. Staff drafted press releases and social media posts to encourage riding Sun Link to events.

U-Pass PromotionFollowing the work stoppage, Sun Tran staff worked with UA Parking & Transportation Services to develop guidelines for U-Pass reinstatement process as well as discounted prices.

The following U-Pass promotion materials were produced to announce the discounted U-Pass prices following the strike, an e-blast to all students, staff, faculty, and all residents in off-campus student housing communities, a flier for all UA dorms andoff-campus student housing communities, an article for all faculty and staff publication and an ad for the Daily Wildcat’s Restaurant, Bar and Entertainment Guide.

Training was provided to SunGO Technicians and UA Customer Service Agents at Parking & Transportation Services to assist UA population with downloading and activating the U-Pass with the GO Tucson app.

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September 2015ContinuedAdditionally, Sun Tran’s Marketing Department won the Spotlight Award from the Southwest Transit Association (SWTA) for the U-Pass promotion held for the 2014-2015 school year, during Sun Link streetcar’s start of service. The Spotlight Award is rewarded for outstanding transit-related marketing campaigns and is the oldest transit marketing and advertising award given in the United States, awarded for excellence in a total transit marketing campaign with a “biggest-bang-for-the-buck” emphasis.

Community OutreachOne START mobility training session was held during the month at Workability Program with 12 people in attendance.

Sun Tran attended a vendor fair for Arizona Multi-housing Association Tradeshow and provided information on regional transit. The event had approximately 400 people in attendance.

Additionally, a Sun Van Handi-Dog training was provided during the month to 10 people.

Passenger ToolsDuring the month of September, Sun Tran’s twitter audience grew by 11.4 percent when compared to the previous month. Although the increase is not as large as the previous month, audience reach continued to grow at a steady pace at the end of the 42 day work stoppage. Profile visits decreased by 55.3 percent when compared to the previous month but were still relatively high, 3,752 profile visits, when compared to other non-strike-related months.

Facebook audience increased by 3.9 percent when compared to the previous month but increased by 462.7 percent when compared to the same time last year. Sun Tran’s Facebook audience continued to grow in September, as the work stoppage came to an ended mid-month, with the largest spike in new likes on the last day of the strike with 22 new likes.

Sun Tran’s website had 199,316 page views, a decrease of 14.3 percent when compared to the previous month. The website had a total of 119,790 sessions, a decrease of 10.8 percent when compared to the previous month. A total of 66.58 percent of sessions continued to be accessed with a mobile device.

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September 2015

ContinuedGet on Board & Organizations UpdateSeparate updates were provided to all pass provider organizations, sales outlets and organizations (schools, non-profits, Get on Board employers, miscellaneous organizations, sales outlets) regarding additional routes added throughout the month of September during the work stoppage, agreement reached and instructions for loading additional 30-Day passes to clientele’s cards in light of reinstatement process after strike. Separate communications were sent to better fit the needs of their populations.

SunGO UpdateVarious communications were distributed to inform SunGO sales outlets of auto-load issues affecting passes loaded online from mid to the end of September that would not activate at the farebox. The same communications were sent internally to operators and customer service representatives to inform them of issue, updates and resolution. Passengers were informed of a quick resolution of tapping Card on a Ticket Vending Machine at any transit center.

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SUN TRAN RIDERSHIP

VARIANCE SEPTEMBER VARIANCE

ROUTE PASSENGERS:CURRENT

YEARPRIOR YEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

FULL FARE 225,340 551,175 (325,835) -59.1% 559,520 (334,180) -59.7% ECONOMY FARE 288,263 636,889 (348,626) -54.7% 646,540 (358,277) -55.4% EXPRESS FARE 8,381 25,498 (17,117) -67.1% 25,890 (17,509) -67.6% DAY PASS 56,798 90,402 (33,604) -37.2% 91,770 (34,972) -38.1% OTHER 50,139 88,035 (37,896) -43.0% 99,690 (49,551) -49.7%ROUTE REVENUE PASSENGERS 628,921 1,391,999 (763,078) -54.8% 1,423,410 (794,489) -55.8% TRANSFER PASSENGERS 154,038 316,768 (162,730) -51.4% 321,570 (167,532) -52.1% CHILDREN =<5 15,433 41,455 (26,022) -62.8% 42,080 (26,647) -63.3% PCA 378 658 (280) -42.6% 670 (292) -43.6% FREE RIDE DAY 0 0 0 0.0% 0 0 0.0%TOTAL ROUTE PASSENGERS 798,770 1,750,880 (952,110) -54.4% 1,787,730 (988,960) -55.3%

TOTAL PASSENGERS 798,770 1,750,880 (952,110) -54.4% 1,787,730 (988,960) -55.3%

Calendar DaysCURRENT

YEARPRIOR YEAR Average Route Ridership

CURRENT YEAR

PRIOR YEAR

Weekdays 21 21CURRENT

YEARPRIOR YEAR Weekdays 33,606 71,910

Saturdays 4 4 21 21 Saturday 13,973 31,865 Sundays 2 4 Sunday 15,112 22,505 Holidays 1 1 Holidays 6,935 23,294

Total 28 30 Total 28,528 58,363

YEAR TO DATEVARIANCE SEPTEMBER VARIANCE

ROUTE PASSENGERS:CURRENT


FULL FARE 765,703 1,476,388 (710,685) -48.1% 1,498,760 (733,057) -48.9% ECONOMY FARE 1,094,138 1,859,713 (765,575) -41.2% 1,887,890 (793,752) -42.0% EXPRESS FARE 32,878 74,796 (41,918) -56.0% 75,940 (43,062) -56.7% DAY PASS 173,315 254,906 (81,591) -32.0% 258,760 (85,445) -33.0% OTHER 152,659 275,094 (122,435) -44.5% 309,090 (156,431) -50.6%ROUTE REVENUE PASSENGERS 2,218,693 3,940,897 (1,722,204) -43.7% 4,030,440 (1,811,747) -45.0% TRANSFER PASSENGERS 540,340 896,099 (355,759) -39.7% 909,680 (369,340) -40.6% CHILDREN =<5 59,927 121,439 (61,512) -50.7% 123,270 (63,343) -51.4% PCA 1,358 1,969 (611) -31.0% 2,000 (642) -32.1% FREE RIDE DAY 0 0 0 0.0% 0 0 0.0%TOTAL ROUTE PASSENGERS 2,820,318 4,960,404 (2,140,086) -43.1% 5,065,390 (2,245,072) -44.3%

TOTAL PASSENGERS 2,820,318 4,960,404 (2,140,086) -43.1% 5,065,390 (2,245,072) -44.3%

Calendar DaysCURRENT

YEARPRIOR YEAR Average Route Ridership

CURRENT YEAR

PRIOR YEAR

Weekdays 65 64CURRENT

YEARPRIOR YEAR Weekdays 38,231 66,201

Saturdays 10 13 39 43 Saturday 19,785 30,606 Sundays 7 13 Sunday 18,645 21,498 Holidays 1 2 Holidays 6,935 23,091

Total 83 92 Total 33,980 53,917

Notes:FY16 Strike Ridership was 226,526 for August and 277,338 for September for a total of 503,864 passengers.Due to the strike, August had 3 less Saturdays and 4 less Sundays, while September had 2 less Sundays.

School Days

SEPTEMBER

SEPTEMBER

School Days

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VARIANCE SEPTEMBER VARIANCECURRENT


ROUTE PASSENGER REVENUE: FULL FARE 347,801$ 779,512$ (431,711)$ -55.4% 807,130$ (459,330)$ -56.9% ECONOMY FARE 105,349 167,454 (62,105) -37.1% 162,550 (57,201) -35.2% EXPRESS FARE 14,985 51,999 (37,014) -71.2% 50,810 (35,825) -70.5% DAY PASS 25,705 41,174 (15,469) -37.6% 40,210 (14,505) -36.1% OTHER 40,253 69,531 (29,278) -42.1% 83,180 (42,927) -51.6%

TOTAL ROUTE PASSENGER REVENUE 534,093$ 1,109,670$ (575,577)$ -51.9% 1,143,880$ (609,788)$ -53.3%

YEAR TO DATE VARIANCE SEPTEMBER VARIANCECURRENT


ROUTE PASSENGER REVENUE: FULL FARE 1,281,173$ 2,300,740$ (1,019,567)$ -44.3% 2,231,210$ (950,038)$ -42.6% ECONOMY FARE 364,856 547,978 (183,122) -33.4% 471,970 (107,114) -22.7% EXPRESS FARE 108,442 182,640 (74,198) -40.6% 175,250 (66,808) -38.1% DAY PASS 102,743 145,773 (43,030) -29.5% 136,930 (34,187) -25.0% OTHER 128,809 205,070 (76,261) -37.2% 244,500 (115,691) -47.3%

TOTAL ROUTE PASSENGER REVENUE 1,986,023$ 3,382,200$ (1,396,178)$ -41.3% 3,259,860$ (1,273,838)$ -39.1%

Notes: FY16 August cash revenue was $205,603 due to the strike.FY16 September cash revenue was $312,202 due to the strikeYTD pass revenue has been reduced by $323,553 for Sun Link's YTD Fiscal Year 2016 revenue share.

SEPTEMBER

SEPTEMBER

SUN TRAN REVENUE

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SUN TRAN PASSES SOLD AND PASS REVENUE

PASSES SOLD PASS REVENUESEPTEMBER VARIANCE SEPTEMBER VARIANCE

CURRENT PRIOR AMOUNT PERCENT CURRENT PRIOR AMOUNT PERCENTMONTHLY

8450 DAY PASS 4,241 4,645 (404) -8.7% 14,844 16,258 ($1,414) -8.7%8459 DISCOUNTED DAY PASS 7,380 14,238 (6,858) -48.2% 12,915 24,916 ($12,001) -48.2%8450 FULL FARE 7 DAY (1) 0 (1) 100.0% (11) 0 ($11) 100.0%8450 FULL FARE MONTHLY 1,908 3,915 (2,007) -51.3% 76,253 160,373 ($84,120) -52.5%8451 ECONOMY MONTHLY 4,478 6,106 (1,628) -26.7% 65,219 90,673 ($25,454) -28.1%8452 EXPRESS MONTHLY 148 585 (437) -74.7% 7,516 32,084 ($24,568) -76.6%8455 ANNUAL 3 0 3 100.0% 150 - $150 100.0%8453 COLLEGE PASS 592 1,283 (691) -53.9% 55,766 149,955 ($94,189) -62.8%8453 COLLEGE PASS EXPRESS 25 50 (25) -50.0% 8,455 12,485 ($4,030) -32.3%8454 SUMMERGO YOUTH PASS (129) 0 (129) 100.0% - 0 $0 0.0%

SUBTOTAL: 18,645 30,822 (12,177) -39.5% 241,107$ 486,744$ (245,637)$ -50.5%STORED VALUE

8450 FULL FARE STORED VALUE 6,899 13,777 (6,878) -49.9% 10,349 20,666 ($10,317) -49.9%8451 ECONOMY STORED VALUE 21,160 31,086 (9,926) -31.9% 10,580 15,543 ($4,963) -31.9%8452 EXPRESS STORED VALUE 617 1,190 (573) -48.2% 1,234 2,380 ($1,146) -48.2%

SUBTOTAL: 28,676 46,053 (17,377) -37.7% 22,163$ 38,589$ (16,426)$ -42.6%

TOTAL 47,321 76,875 (29,554) -38.4% 263,270$ 525,333$ (262,063)$ -49.9%

YEAR TO DATE PASSES SOLD PASS REVENUE

CURRENT PRIOR AMOUNT PERCENT CURRENT PRIOR AMOUNT PERCENTMONTHLY

8450 DAY PASS 9,148 15,888 (6,740) -42.4% 32,019 55,609 (23,590) -42.4%8459 DISCOUNTED DAY PASS 41,587 51,523 (9,936) -19.3% 72,778 90,164 (17,386) -19.3%8450 FULL FARE 7 DAY 289 0 289 100.0% 3,668 0 3,668 100.0%8450 FULL FARE MONTHLY 7,866 13,586 (5,720) -42.1% 310,703 561,809 (251,106) -44.7%8451 ECONOMY MONTHLY 16,143 21,657 (5,514) -25.5% 236,538 322,706 (86,168) -26.7%8452 EXPRESS MONTHLY 1,063 1,805 (742) -41.1% 54,317 99,322 (45,005) -45.3%8455 ANNUAL 5 0 5 100.0% 216 - 216 100.0%8453 COLLEGE PASS 1,826 2,386 (560) -23.5% 196,177 367,792 (171,615) -46.7%8453 COLLEGE PASS EXPRESS 158 203 (45) -22.2% 47,361 62,183 (14,822) -23.8%8454 SUMMERGO YOUTH PASS (161) 0 (161) 100.0% (1,210) 0 (1,210) 100.0%

SUBTOTAL: 77,924 107,048 (29,124) -27.2% 952,567$ 1,559,585$ (607,018)$ -38.9%STORED VALUE

8263 FULL FARE STORED VALUE 20,593 35,666 (15,073) -42.3% 30,890 53,499 (22,609) -42.3%8450 ECONOMY STORED VALUE 60,153 83,579 (23,426) -28.0% 30,077 41,790 (11,713) -28.0%8452 EXPRESS STORED VALUE 2,353 3,801 (1,448) -38.1% 4,706 7,602 (2,896) -38.1%

SUBTOTAL: 83,099 123,046 (39,947) -32.5% 65,673$ 102,891$ (37,218)$ -36.2%

TOTAL 161,023 230,094 (69,071) -30.0% 1,018,240$ 1,662,476$ (644,236)$ -38.8%

Note:FY16 August cash revenue was $205,226 due to the strike.FY16 September cash revenue was $312,202 due to the strikeYTD pass revenue has been reduced by $323,553 for Sun Link's YTD Fiscal Year 2016 revenue share.

SEPTEMBER SEPTEMBER VARIANCEVARIANCE

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SEPTEMBER SEPTEMBER SEPTEMBER VARIANCECURRENT PRIOR VARIANCE

YEAR YEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

OPERATOR WAGES 2,086,020$ 1,294,275$ (791,745)$ -61.2% 1,393,739$ (692,280)$ -49.7%MAINTENANCE WAGES 552,585 342,908 (209,677) -61.1% 385,265 (167,320) -43.4%SALARIES 384,911 332,997 (51,914) -15.6% 370,964 (13,947) -3.8%FRINGE BENEFITS 877,151 937,083 59,932 6.4% 1,006,633 129,482 12.9%SERVICES 818,640 481,804 (336,836) -69.9% 384,445 (434,195) -112.9%UTILITIES 70,719 69,681 (1,038) -1.5% 68,133 (2,586) -3.8%MATERIALS AND SUPPLIES 209,819 690,870 481,051 69.6% 569,450 359,631 63.2%CNG FUEL 9,362 52,265 42,903 82.1% 76,542 67,179 87.8%DIESEL FUEL 178,624 633,276 454,652 71.8% 509,342 330,718 64.9%CAPITAL OUTLAY 6,844 0 (6,844) 100.0% 4,583 (2,261) -49.3%INSURANCE 152,388 172,490 20,102 11.7% 156,083 3,696 2.4%LABOR CREDITS/EXP TRANSFERS (8,681) (18,109) (9,428) 52.1% (2,567) 6,114 -238.2%

TOTAL EXPENSES 5,338,381$ 4,989,542$ (348,839)$ -7.0% 4,922,613$ (415,768)$ -8.4%4,718,381 4,106,856

SEPTEMBER SEPTEMBER ANNUALCURRENT PRIOR VARIANCE

YEAR TO DATE YEAR YEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

OPERATOR WAGES 3,776,440$ 3,970,239$ 193,800$ 4.9% 16,724,870$ 12,948,431$ 77.4%MAINTENANCE WAGES 1,030,175 1,068,742 38,567 3.6% 4,623,180 3,593,005 77.7%SALARIES 1,127,862 1,003,534 (124,328) -12.4% 4,451,570 3,323,708 74.7%FRINGE BENEFITS 2,613,332 2,816,525 203,193 7.2% 12,079,600 9,466,268 78.4%SERVICES 1,421,311 1,245,909 (175,402) -14.1% 4,613,340 3,192,029 69.2%UTILITIES 206,394 199,666 (6,728) -3.4% 817,600 611,207 74.8%MATERIALS AND SUPPLIES 1,311,019 1,427,614 116,595 8.2% 6,833,400 5,522,381 80.8%CNG FUEL 123,362 151,060 27,698 18.3% 918,500 795,138 86.6%DIESEL FUEL 722,143 1,959,681 1,237,538 63.1% 6,112,100 5,389,957 88.2%CAPITAL OUTLAY 6,844 0 (6,844) 100.0% 55,000 48,156 87.6%INSURANCE 456,561 517,325 60,764 11.7% 1,873,000 1,416,439 75.6%LABOR CREDITS/EXP TRANSFERS (34,458) (34,704) (246) 0.7% (30,800) 3,658 -11.9%

TOTAL EXPENSES 12,760,984$ 14,325,593$ 1,564,609$ 10.9% 59,071,360$ 46,310,376$ 78.4%

SUN TRAN SUMMARY OF EXPENSES

BUDGET BALANCE

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SUN TRAN SYSTEM SUMMARY

SEPTEMBER VARIANCE SEPTEMBER VARIANCECURRENT


RIDERSHIP: TOTAL ROUTE PASSENGERS 798,770 1,750,880 (952,110) -54.4% 1,787,730 (988,960) -55.3%

REVENUE: TOTAL ROUTE PASSENGER REVENUE 534,093$ 1,109,670$ (575,577)$ -51.9% 1,143,880 (609,787) -53.3%

EXPENSES: TOTAL EXPENSES 5,338,382$ 4,989,542$ (348,840)$ -7.0% 4,922,613$ (415,769)$ -8.4%

MILES: REVENUE MILES 374,116 676,561 (302,445) -44.7% 635,920 261,804 41.2% DEADHEAD MILES 54,748 103,277 (48,529) -47.0% 96,560 41,812 43.3% TOTAL SERVICE MILES 428,864 779,838 (350,974) -45.0% 732,480 303,616 41.5% NON-ROUTE MILES 10,755 9,918 837 8.4% 10,500 (255) -2.4% TOTAL MILES 439,619 789,756 (350,137) -44.3% 742,980 303,361 40.8%

REVENUE HOURS 29,970 54,680 (24,710) -45.2% 54,960 24,990 45.5%SERVICE HOURS 33,110 59,180 (26,070) -44.1% 59,670 26,560 44.5%

YEAR TO DATE SEPTEMBER VARIANCE SEPTEMBER VARIANCECURRENT


RIDERSHIP: TOTAL ROUTE PASSENGERS 2,820,318 4,960,404 (2,140,086) -43.1% 5,065,390 (2,245,072) -44.3%

REVENUE: TOTAL ROUTE PASSENGER REVENUE 1,986,023$ 3,382,200$ (1,396,177)$ -41.3% 3,259,860$ (1,273,837)$ -39.1%

EXPENSES: TOTAL EXPENSES 12,760,984$ 14,326,985$ 1,566,001$ 10.9% 14,767,839$ 2,006,855$ 13.6%

MILES: REVENUE MILES 1,256,903 2,063,210 (806,307) -39.1% 1,961,040 704,137 35.9% DEADHEAD MILES 185,693 310,154 (124,461) -40.1% 297,760 112,067 37.6% TOTAL SERVICE MILES 1,442,596 2,373,364 (930,768) -39.2% 2,258,800 816,204 36.1% NON-ROUTE MILES 23,784 9,918 13,866 139.8% 10,500 (13,284) -126.5% TOTAL MILES 1,466,380 2,383,282 (916,902) -38.5% 2,269,300 802,920 35.4%

REVENUE HOURS 101,550 166,510 (64,960) -39.0% 169,470 67,920 40.1%SERVICE HOURS 110,910 179,970 (69,060) -38.4% 183,730 72,820 39.6%

16

CURRENTYEAR

JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

ANNUALFY 2016

FIXED ROUTE 1,482,480 512,535 791,521 2,786,536EXPRESS 18,164 2,776 7,249 28,189TOTAL 1,500,644 515,311 798,770 0 0 0 0 0 0 0 0 0 2,814,725

PREVIOUSYEAR

JULY2014

AUGUST2014

SEPTEMBER2014

OCTOBER2014

NOVEMBER2014

DECEMBER2014

JANUARY2015

FEBRUARY2015

MARCH2015

APRIL2015

MAY2015

JUNE2015

ANNUALFY 2015

FIXED ROUTE 1,496,463 1,670,559 1,728,101 4,895,123EXPRESS 21,545 20,957 22,779 65,281TOTAL 1,518,008 1,691,516 1,750,880 0 0 0 0 0 0 0 0 0 4,960,404

VARIANCE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNEYEAR-TO-

DATEFIXED ROUTE (13,983) (1,158,024) (936,580) 0 0 0 0 0 0 0 0 0 (2,108,587)EXPRESS (3,381) (18,181) (15,530) 0 0 0 0 0 0 0 0 0 (37,092)TOTAL (17,364) (1,176,205) (952,110) 0 0 0 0 0 0 0 0 0 (2,145,679)

% VARIANCE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNEYEAR-TO-

DATEFIXED ROUTE -0.9% -69.3% -54.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% -43.1%EXPRESS -15.7% -86.8% -68.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% -56.8%TOTAL -1.1% -69.5% -54.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% -43.3%

TOTALS BY:JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

ANNUALFY 2016

WEEKDAY 1,313,997 463,795 705,720 0 0 0 0 0 0 0 0 0 2,483,512SATURDAY 87,322 34,224 55,891 0 0 0 0 0 0 0 0 0 177,437SUNDAY 78,876 21,434 30,224 0 0 0 0 0 0 0 0 0 130,534HOLIDAY 20,449 0 6,935 0 0 0 0 0 0 0 0 0 27,384TOTAL 1,500,644 519,453 798,770 0 0 0 0 0 0 0 0 0 2,818,867

AVERAGES BY:JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

ANNUALFY 2016

WEEKDAY 57,130 22,085 33,606 0 0 0 0 0 0 0 0 0 38,208SATURDAY 29,107 17,112 13,973 0 0 0 0 0 0 0 0 0 19,715SUNDAY 19,719 21,434 15,112 0 0 0 0 0 0 0 0 0 18,648HOLIDAY 20,449 0 6,935 0 0 0 0 0 0 0 0 0 13,692TOTAL 48,408 21,644 28,528 0 0 0 0 0 0 0 0 0 33,692

NOTES:

SUN TRAN ANNUAL RIDERSHIP

1) There were changes in the number of calendar days for the current year and prior year. The data is not adjusted for the same day comparison.

17

SYSTEM INDICATOR CURRENT MONTH BUDGET AVG YTD

1. RIDERSHIP 798,770 1,675,000 940,106

2. PASSENGER REVENUE 534,093$ 965,833$ 662,008$

3. PASSENGER PER TOTAL MILE 1.82 2.22 1.92

4. PASSENGER PER HOUR 24.1 27.6 25.4

5. REVENUE PER PASSENGER 0.669$ 0.577$ 0.704$

6. REVENUE PER TOTAL MILE 1.39$ 1.28$ 1.58$

7. REVENUE PER HOUR 18.51$ 16.31$ 20.82$

8. FAREBOX RECOVERY RATIO 10% 20% 20%

9. TOTAL COST PER PASSENGER 6.68$ 2.94$ 2.85$

10. TOTAL COST PER MILE 12.14$ 6.51$ 5.18$

11. TOTAL COST PER SERVICE HOUR 161.23$ 80.98$ 115.06$

12. MILES BETWEEN ROAD CALLS 9,769 8,200$ 11,731

13. MILES BETWEEN BUS INSPECTION 5,768 6,300$ 5,818

14. TOTAL VEHICLE ACCIDENTS PER 100,000 MILES 2.3 15$ 1.7

15. TOTAL COMPLAINTS PER 100,000 PASSENGER 25.5 18$ 25.1

16. VEHICLES OPERATED IN MAXIMUM SERVICE 207

SUN TRANPERFORMANCE INDICATORS

SEPTEMBER 2015

18

Sun Tran Performance Indicators

Fiscal Year 2016

Ridership(in millions)

0

2

4

6

8

10

12

14

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Passenger Revenue(in 100 thousands)

0

0.2

0.4

0.6

0.8

1

1.2

1.4

1.6

1.8

2


FY 15

FY 16

Budget

Strike Strike

19

Passengers per Total Mile Passengers per Hour


Fiscal Year 2016

0

0.5

1

1.5

2

2.5

3

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun0

5

10

15

20

25

30

35

40


FY 15

FY 16

Budget

Strike Strike

20

Revenue per Passenger Revenue per Total Mile


Fiscal Year 2016

0

0.5

1

1.5

2

2.5

3

3.5

4

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun0.2

0.3

0.4

0.5

0.6

0.7

0.8

0.9

1

1.1

1.2


FY 15

FY 16

Budget

Strike Strike

21

Revenue per Hour Farebox Recovery Ratio


Fiscal Year 2016

FY 15

FY 16

Budget

0

10

20

30

40

50


0

5

10

15

20

25

30

35


Strike Strike

22

Total Cost per Passenger Total Cost per Mile


Fiscal Year 2016

FY 15

FY 16

Budget

0

0.5

1

1.5

2

2.5

3

3.5

4


0

1

2

3

4

5

6

7


1

2

3

4

5

6

7


0

2

4

6

8

10

12

14

16


Strike Strike

23

Cost per Mile* Cost per Service Hour*


Fiscal Year 2016

FY 15

FY 16

Budget

0

2

4

6

8

10

12

14

16


0

50

100

150

200


Strike Strike

24


Fiscal Year 2016

Miles Between Road Calls Miles Between Inspections

Acceptable range is + or – 10%

FY 15

FY 16

Budget

Revenue vehicle system failures are defined as mechanical problems that cause a vehicle not to complete its scheduled revenue trip, or does not start its next scheduled revenue trip. *Per NTD guidelines.

0

2000

4000

6000

8000

10000

12000

14000

16000

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun 0

1000

2000

3000

4000

5000

6000

7000

8000

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunStrikeStrike

25


Fiscal Year 2016

Vehicle Accidents per 100,000 Miles Complaints per 100,000 Passengers

FY 15

FY 16

Budget

0

0.5

1

1.5

2

2.5

3

3.5


5

10

15

20

25

30

35

40

45

50

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunStrike Strike

26


Fiscal Year 2016

0100200300400500600700800900

1,0001,1001,2001,3001,4001,5001,600

July

August

September

October

Novem

ber

Decem

ber

January

February

March

April

May

June

SunGo IssuesSunGo Issues

Resolved

* The SunGo issues are in addition to 19 COM Reports (complaints, inquiries and compliments) that are included in the Sun Tran complaint totals.

27


Fiscal Year 2016

FY 15

FY 16

On-time performance measures were not reported for half of September, due to Trapeze and Transit Master not being in operation during the strike.

#DIV/0! #DIV/0! 100.0% 100.0%

0.0%

0.0%

3.0%

2.5% 2.6%

2.6%

0.0%

0.0%

6.6%

6.5%

5.9%

6.4%

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

6.0%

7.0%

8.0%

9.0%

10.0%

11.0%

12.0%

13.0%

14.0%

Week 1 Week 2 Week 3 Week 4 Week 5 Monthly Avg.

Perc

enta

ge

Early/Late On-Time Performance - AVL System Analysis

Early Late ± 5% error margin factoredEarly goal 1.0% or lessLate goal 7.0% or less

September 2015 July 2015

87.9

%

88.4

%

90.5

%

89.0

%

90.4

%

89.1

%

0.0%

0.0%

90.4

%

91.0

%

91.5

%

91.0

%

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

90.00%

100.00%

Week 1 Week 2 Week 3 Week 4 Week 5 Monthly Avg.

Perc

enta

ge

Total On-Time PerformanceAVL System Analysis

FY15 FY16Goal 90.0% ± 5% error margin factored

28

ROUTETOTAL ROUTE PASSENGERS

ROUTEREVENUE

TOTAL SERVICE

MILESSERVICEHOURS

TOTAL COST ALLOCATION

NET COST PER HOUR

PASSENGER PER MILE

PASSENGER PER HOUR

REVENUE PER MILE

REVENUE PER HOUR

SUBSIDY PER

PASSENGER

1 15,238 10,206$ 8,947 735 115,615$ 143.37$ 1.70 20.7 1.22$ 13.88$ 6.92$ 2 9,542 6,230 9,497 705 115,793 155.49 1.00 13.5 0.69 8.84 11.48 3 49,100 32,884 27,267 1,932 324,098 150.75 1.80 25.4 1.43 17.02 5.93 4 76,381 51,224 33,363 2,686 426,008 139.55 2.29 28.4 1.81 19.07 4.91 5 9,086 5,889 8,761 661 107,776 154.26 1.04 13.8 0.75 8.92 11.21 6 30,733 19,843 10,618 1,059 154,219 126.95 2.89 29.0 2.07 18.75 4.37 7 35,151 23,657 19,113 1,352 227,002 150.38 1.84 26.0 1.45 17.50 5.78 8 85,454 56,843 31,415 2,556 403,575 135.68 2.72 33.4 2.15 22.24 4.06 9 32,225 21,340 14,473 1,255 193,024 136.81 2.23 25.7 1.74 17.00 5.33 10 11,780 7,748 6,907 554 88,053 144.84 1.71 21.2 1.18 13.97 6.82 11 72,196 48,388 26,104 2,031 326,838 137.13 2.77 35.6 2.04 23.83 3.86 12 17,136 9,136 9,163 890 130,908 136.87 1.87 19.3 1.08 10.27 7.11 15 11,485 7,090 9,747 850 130,396 145.14 1.18 13.5 0.78 8.35 10.74 16 80,787 55,431 33,650 2,878 445,139 135.41 2.40 28.1 1.81 19.26 4.82 17 25,884 18,079 18,441 1,310 219,554 153.74 1.40 19.8 1.09 13.80 7.78 18 68,880 39,377 17,327 1,745 253,259 122.58 3.98 39.5 2.52 22.57 3.11 19 13,608 8,616 4,583 486 69,237 124.70 2.97 28.0 2.15 17.72 4.45 20 3,053 2,014 3,685 290 46,455 153.20 0.83 10.5 0.58 6.94 14.56 21 5,625 3,337 4,814 408 63,324 147.10 1.17 13.8 0.75 8.18 10.66 22 5,828 3,441 4,839 375 60,499 151.98 1.20 15.5 0.75 9.17 9.79 23 16,885 10,791 11,253 934 146,257 145.05 1.50 18.1 1.03 11.55 8.02 24 6,119 4,017 3,442 283 44,513 142.97 1.78 21.6 1.23 14.18 6.62 25 26,050 17,140 13,547 1,097 173,535 142.62 1.92 23.8 1.40 15.63 6.00 26 8,422 5,582 7,846 470 85,415 169.82 1.07 17.9 0.73 11.87 9.48 27 12,629 8,077 14,692 924 163,965 168.66 0.86 13.7 0.60 8.74 12.34 29 25,403 17,646 14,146 1,082 175,438 145.83 1.80 23.5 1.39 16.31 6.21 34 22,846 15,477 13,543 1,124 176,061 142.81 1.69 20.3 1.27 13.76 7.03 37 6,527 4,550 8,312 501 90,727 172.12 0.79 13.0 0.65 9.09 13.20 50 3,759 2,390 2,838 310 43,648 133.31 1.32 12.1 0.91 7.72 10.97 61 3,707 2,572 5,427 377 63,790 162.52 0.68 9.8 0.49 6.83 16.51

TOTAL FIXED ROUTE 791,521 519,014$ 397,760 31,860 5,064,120$ 142.67$ 1.99 24.8 1.46$ 16.29$ 5.74$

ROUTETOTAL ROUTE PASSENGERS

ROUTEREVENUE

TOTAL SERVICE

MILESSERVICEHOURS

TOTAL COST ALLOCATION

NET COST PER HOUR

PASSENGER PER MILE

PASSENGER PER TRIP

REVENUE PER MILE

REVENUE PER HOUR

SUBSIDY PER

PASSENGER101X 963 2,424$ 1,774 88 17,641$ 172.91$ 0.54 7.6 3.34$ 27.55$ 15.80$ 102X 550 907 1,802 93 18,245 186.43 0.31 4.4 0.75 9.75 31.52 103X 514 436 2,371 131 24,818 185.84 0.22 3.1 0.31 3.33 47.44 104X 633 1,422 1,503 58 13,384 208.04 0.42 5.0 1.81 24.73 18.90 105X 379 645 1,969 90 18,892 202.30 0.19 3.0 0.43 7.15 48.14 107X 592 1,292 2,336 96 21,372 210.04 0.25 4.7 1.07 13.52 33.91 108X 538 1,290 1,897 95 18,974 185.56 0.28 4.3 1.76 13.54 32.87 109X 615 1,142 2,063 110 21,189 182.74 0.30 4.9 1.45 10.41 32.58 110X 507 1,165 2,588 81 21,426 249.22 0.20 2.0 0.54 14.33 39.96 201X 398 864 1,935 85 18,225 204.48 0.21 4.7 0.83 10.18 43.60 202X 671 1,516 2,942 101 25,104 234.48 0.23 5.3 0.86 15.07 35.15 203X 596 1,386 3,885 137 33,486 235.16 0.15 4.7 0.64 10.16 53.85 312X 292 589 1,914 86 18,187 205.35 0.15 1.2 0.38 6.88 60.27

TOTAL EXPRESS

ROUTE 7,249 15,079$ 28,978 1,250 270,943$ 204.77$ 0.25 3.8 0.89$ 12.07$ 35.30$

TOTAL SERVICE 798,770 534,093$ 426,738 33,110 5,335,063$ 145.01$ 1.87 1.43$ 16.13$ 6.01$

Notes:1) Service miles denotes Scheduled Vehicle Revenue and Deadhead Miles per Route.2) Effective March 2014: The passenger per hour metric has been replaced with passenger per trip for express route service. Passenger per trip is a better measurement of productivity for express service.3) Routes 110X and 312X are bi-directional express service.

SUN TRANROUTE PERFORMANCE PROFILE

SEPTEMBER 2015

29

RANKING ROUTE NUMBER ROUTE DESCRIPTION PASSENGERS PER HOUR

1 18 S. 6TH AVENUE 39.52 11 ALVERNON 35.63 8 BROADWAY 33.44 6 EUCLID/ NORTH FIRST AVENUE 29.05 4 SPEEDWAY 28.46 16 ORACLE / INA 28.17 19 STONE 28.08 7 22ND STREET 26.09 9 EAST GRANT 25.710 3 6TH STREET / WILMOT 25.411 25 S. PARK AVENUE 23.812 29 VALENCIA 23.513 24 12TH AVENUE 21.614 10 FLOWING WELLS 21.215 1 GLENN/SWAN 20.716 34 CRAYCROFT / FT LOWELL 20.317 17 COUNTRY CLUB / 29TH STREET 19.818 12 10TH / 12TH AVENUE 19.319 23 MISSION ROAD 18.120 26 BENSON HIGHWAY 17.921 22 GRANDE 15.522 21 WEST CONGRESS / SILVERBELL 13.823 5 PIMA STREET / WEST SPEEDWAY 13.824 27 MIDVALE PARK 13.725 2 CHERRYBELL 13.526 15 CAMPBELL AVENUE 13.527 37 PANTANO 13.028 50 AJO 12.129 20 WEST GRANT 10.530 61 LA CHOLLA 9.8

FIXED ROUTE SYSTEM AVERAGE 24.8

RANKING ROUTE NUMBER ROUTE DESCRIPTION PASSENGERS PER TRIP1 101X GOLF LINKS EXPRESS 7.62 202X INA ROAD/AEROPARK EXPRESS 5.33 104X MARANA EXPRESS 5.04 109X TANQUE VERDE EXPRESS 4.95 201X SPEEDWAY/AEROPARK EXPRESS 4.76 203X ORO VALLEY/AEROPARK EXPRESS 4.77 107X ORO VALLEY/DOWNTOWN EXPRESS 4.78 102X INA ROAD EXPRESS 4.49 108X BROADWAY EXPRESS 4.310 103X OLDFATHER EXPRESS 3.111 105X SUNRISE EXPRESS 3.012 110X RITA RANCH/DOWNTOWN EXPRESS 2.013 312X ORO VALLEY EXPRESS 1.2

EXPRESS ROUTE SYSTEM AVERAGE 3.8

SUN TRANRANKING OF ROUTES - ROUTE PASSENGERS PER HOUR

SEPTEMBER 2015

30

CUSTOMER INFORMATION CENTER

SERVICE REPORTS COMPARISONSEPTEMBER

CURRENT YEARSEPTEMBERPRIOR YEAR % Increase/Decrease

Total Service Reports: 239 493 52 %Inquiries 15 23 35 %Compliments 20 38 47 %Complaints 204 427 52 %Chargeable 16 39 59 %Non-chargeable 105 215 51 %Pending 83 173 52 %Incomplete 0 5 100 %

`

SERVICE REPORTS COMPARISONSEPTEMBER

CURRENT YEARAUGUST

PRIOR MONTH % Increase/DecreaseTotal Service Reports: 239 275 13 %Inquiries 15 13 15 %Compliments 20 22 9 %Complaints 204 236 14 %Chargeable 16 7 129 %Non-chargeable 105 181 42 %Pending 83 44 89 %Incomplete 0 4 100 %Notes:

(Example: bus did not show, bus was early or late, etc.)2) Incomplete are service reports with incomplete information that did not allow Sun Tran to finish an investigation. 3) Incomplete service reports are held in the event additional facts are provided to finish the investigation. 4) Inquiries are customer questions that are not complaints, but focus on service issues, and are more informational based in the response back to the consumer.

1) Complaints deemed non chargeable were investigated, and the results indicated Sun Tran was not at fault.

That is a 8% decrease from the 37,967 calls answered in August 2015 and a 1% increase over the 34,272 calls answered in September 2014.

That is a 6% increase over the 209 e-mails received August 2015 and the same as the 209 e-mails received in September 2014.

The customer service information and call center answered 34,749 phone calls in September 2015.

Sun Tran’s website customer feedback response center received 222 e-mails in September 2015.

31

SEPTEMBER SEPTEMBER

PASSENGERS:CURRENT

YEARPRIORYEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

REGULAR FARE PASSENGERS 10,460 9,011 1,449 16.1% 9,224 1,236 13.4%

ECONOMY FARE PASSENGERS 37,336 34,322 3,014 8.8% 35,795 1,541 4.3%

REVENUE PASSENGERS 47,796 43,333 4,463 10.3% 45,019 2,777 6.2%

PERSONAL CARE ATTENDANTS 2,646 2,321 325 14.0% 2,571 75 2.9%

TOTAL PASSENGERS 50,442 45,654 4,788 10.5% 47,590 2,852 6.0%

FARES COLLECTED:

REGULAR FARE REVENUE 31,380$ 27,033$ 4,347$ 16.1% 27,670$ 3,710$ 13.4%

ECONOMY FARE REVENUE 37,336$ 34,322$ 3,014$ 8.8% 35,795$ 1,541$ 4.3% TOTAL FARES COLLECTED 68,716$ 61,355$ 7,361$ 12.0% 63,465$ 5,251 8.3%

REVENUE PER PASSENGER 1.36$ 1.34$ 0.02$ 1.5% 1.33$ 0.03$ 2.3%

Calendar Days:CURRENT

YEARPRIORYEAR Average Ridership

CURRENTYEAR

PRIORYEAR

Weekdays 21 21 Weekdays 2,125 1,929 Saturdays 4 4 Saturdays 689 604 Sundays 4 4 Sundays 628 584 Holidays 1 1 Holidays 541 401 Total 30 30 Total 1,681 1,522

YEAR TO DATESEPTEMBER SEPTEMBER VARIANCE

PASSENGERS:CURRENT

YEARPRIORYEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

REGULAR FARE PASSENGERS 30,852 27,443 3,409 12.4% 28,227 2,625 9.3%

ECONOMY FARE PASSENGERS 110,718 105,673 5,045 4.8% 112,922 (2,204) -2.0%

REVENUE PASSENGERS 141,570 133,116 8,454 6.4% 141,149 421 0.3%

PERSONAL CARE ATTENDANTS 8,055 7,484 571 7.6% 8,521 (466) -5.5%

TOTAL PASSENGERS 149,625 140,600 9,025 6.4% 149,670 (45) 0.0%

FARES COLLECTED:

REGULAR FARE REVENUE 92,556$ 82,329$ 10,227$ 12.4% 84,680$ 7,876$ 9.3%

ECONOMY FARE REVENUE 110,718$ 105,673$ 5,045$ 4.8% 112,922$ (2,204)$ -2.0% TOTAL FARES COLLECTED 203,274$ 188,002$ 15,272$ 8.1% 197,602$ 5,672 2.9%

REVENUE PER PASSENGER 1.36$ 1.34$ 0.02$ 1.5% 1.32$ 0.04$ 3.0%

Calendar Days:CURRENT

YEARPRIORYEAR Average Ridership

CURRENTYEAR

PRIORYEAR

Weekdays 65 64 Weekdays 2,043 1,936 Saturdays 12 13 Saturdays 661 620 Sundays 13 13 Sundays 605 593 Holidays 2 2 Holidays 506 472 Total 92 92 Total 1,626 1,531

SUN VAN RIDERSHIP & REVENUE

VARIANCEVARIANCE

VARIANCE

32

SEPTEMBER SEPTEMBER VARIANCE SEPTEMBER VARIANCE

CURRENTYEAR

PRIORYEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

OPERATOR WAGES 478,707$ 451,668$ (27,039)$ -5.6% 455,836$ (22,871)$ -5.0%OTHER BU WAGES 85,090 83,853 (1,237) -1.5% 87,646 2,556 2.9%SALARIES 84,859 84,303 (556) -0.7% 93,918 9,060 9.6%FRINGE BENEFITS 189,630 186,704 (2,926) -1.5% 201,316 11,685 5.8%SERVICES 61,420 57,025 (4,395) -7.2% 73,193 11,773 16.1%CONTRACT VEHICLE MAINT. 162,435 32,497 (129,938) -80.0% 184,167 21,731 11.8%UTILITIES 15,520 15,924 404 2.6% 15,421 (99) -0.6%MATERIALS AND SUPPLIES 4,672 15,776 11,104 237.7% 9,715 5,043 51.9%DIESEL FUEL 1,215 44,080 42,865 3528.0% - (1,215) 0.0%UNLEADED FUEL 92,295 112,608 20,313 22.0% 123,242 30,947 25.1%CAPITAL OUTLAY - - - 0.0% 4,583 4,583 100.0%LIABILITY INSURANCE 39,281 35,957 (3,324) -8.5% 40,292 1,011 2.5%LABOR CREDITS/EXP TRANSFERS - - 0 0.0% - - 0.0%

TOTAL EXPENSES 1,215,124$ 1,120,393$ (94,729)$ -8.5% 1,289,328$ 74,203$ 5.8%

SEPTEMBER SEPTEMBERYEAR TO DATE CURRENT PRIOR VARIANCE ANNUAL BUDGET BALANCE

YEAR YEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

OPERATOR WAGES 1,444,219$ 1,337,677$ (106,542)$ -7.4% 5,470,030$ 4,025,811$ 73.6%OTHER BU WAGES 266,270 247,594 (18,676) -7.0% 1,051,750 785,480 74.7%SALARIES 252,935 267,815 14,880 5.9% 1,127,020 874,085 77.6%FRINGE BENEFITS 591,464 548,133 (43,331) -7.3% 2,415,790 1,824,326 75.5%SERVICES 123,233 176,068 52,835 42.9% 878,310 755,077 86.0%CONTRACT VEHICLE MAINT. 363,269 177,040 (186,229) -51.3% 2,210,000 1,846,731 83.6%UTILITIES 48,488 45,634 (2,854) -5.9% 185,050 136,562 73.8%MATERIALS AND SUPPLIES 29,322 56,092 26,770 91.3% 116,580 87,258 74.8%DIESEL FUEL 11,870 187,339 175,469 1478.3% - (11,870) UNLEADED FUEL 385,730 292,375 (93,355) -24.2% 1,478,900 1,093,170 73.9%CAPITAL OUTLAY - - - 0.0% 55,000 55,000 100.0%LIABILITY INSURANCE 117,802 107,870 (9,932) -8.4% 483,500 365,698 75.6%LABOR CREDITS/EXP TRANSFERS - (140) (140) 0.0% - - 0.0%

TOTAL EXPENSES 3,634,602$ 3,443,498$ (191,105)$ -5.5% 15,471,930$ 11,837,328$ 76.5%

SUMMARY OF EXPENSES

33

SEPTEMBER SEPTEMBER VARIANCE SEPTEMBER VARIANCE

CURRENTYEAR


RIDERSHIP:TOTAL DEMAND 67,775 62,291 5,484 8.8% 63,630 4,145 6.5%DENIALS 0 0 0 0.0% 0 0 0.0%MISSED TRIPS 1 6 (5) -83.3% 0CANCELLATIONS 13,464 12,664 800 6.3% 12,710 754 5.9%NO SHOWS 3,868 3,967 (99) -2.5% 3,330 538 16.2%

TOTAL PASSENGERS 50,442 45,654 4,788 10.5% 47,590 2,852 6.0%

ADA PASSENGERS 45,535 40,490 5,045 12.5%OPTIONAL ADA 4,907 5,164 (257) -5.0%

PERCENTAGE OF OPTIONAL 9.7% 11.3%TRIPS:

ADA TRIPS 42,015 37,532 4,483 11.9%OPTIONAL ADA TRIPS 4,532 4,753 (221) -4.6%

TOTAL TRIPS: 46,547 42,285 4,262 10.1% 44,360 2,187 4.9%

EXPENSES: 1,215,124$ 1,120,393$ (94,731)$ -8.5% 1,303,328$ (88,204)$ -6.8%

REVENUE HOURS: 23,756 23,292 464 2.0% 24,470 (714) -2.9%SERVICE HOURS: 27,717 26,699 1,018 3.8% 27,390 327 1.2%

MILES:REVENUE MILES 327,106 306,823 20,283 6.6% 314,500 12,606 4.0%DEADHEAD MILES 66,480 59,512 6,968 11.7% 61,000 5,480 9.0%

TOTAL SERVICE MILES 393,586 366,335 27,251 7.4% 375,500 18,086 4.8%OTHER MILES 3,440 978 2,462 251.7% 1,000 2,440 244.0%

TOTAL MILES 397,026 367,313 29,713 8.1% 376,500 20,526 5.5%

SUN VAN SYSTEM SUMMARY

34

YEAR TO DATE SEPTEMBER SEPTEMBER VARIANCE SEPTEMBER VARIANCE

CURRENTYEAR


RIDERSHIP:TOTAL DEMAND 200,218 189,001 11,217 5.9% 200,630 (412) -0.2%DENIALS 0 0 0 0.0% 0 0 0.0%MISSED TRIPS 4 12 (8) -66.7% 0CANCELLATIONS 39,351 37,076 2,275 6.1% 40,250 (899) -2.2%NO SHOWS 11,238 11,313 (75) -0.7% 10,710 528 4.9%

TOTAL PASSENGERS 149,625 140,600 13,409 9.5% 149,670 (45) 0.0%

ADA PASSENGERS 135,065 122,591 12,474 10.2%OPTIONAL ADA 14,560 18,009 (3,449) -19.2%PERCENTAGE OF OPTIONAL 9.7% 12.8%

TRIPS:ADA TRIPS 124,398 113,118 11,280 10.0%

OPTIONAL ADA TRIPS 13,428 16,657 (3,229) -19.4%TOTAL TRIPS: 137,826 129,775 8,051 6.2% 132,370 5,456 4.1%

EXPENSES: 3,634,602$ 3,443,498$ (191,104)$ -5.5% 3,909,984$ (275,382)$ -7.0%

REVENUE HOURS: 71,523 71,141 382 0.5% 73,000 (1,477) -2.0%SERVICE HOURS: 83,892 81,604 2,288 2.8% 81,860 2,032 2.5%

MILES:REVENUE MILES 955,288 934,642 20,646 2.2% 958,010 (2,722) -0.3%DEADHEAD MILES 226,209 182,910 43,299 23.7% 187,490 38,719 20.7%

TOTAL SERVICE MILES 1,181,497 1,117,552 63,945 5.7% 1,145,500 35,997 3.1%OTHER MILES 16,911 4,789 12,122 253.1% 4,900 12,011 245.1%

TOTAL MILES 1,198,408 1,122,341 76,067 6.8% 1,150,400 48,008 4.2%

SUN VAN SYSTEM SUMMARY

35

CURRENTYEAR

JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

ANNUALFY 2016

49,453 49,730 50,442 149,625TOTAL 49,453 49,730 50,442 0 0 0 0 0 0 0 0 0 149,625

PREVIOUSYEAR

JULY2014

AUGUST2014

SEPTEMBER2014

OCTOBER2014

NOVEMBER2014

DECEMBER2014

JANUARY2015

FEBRUARY2015

MARCH2015

APRIL2015

MAY2015

JUNE2015

ANNUALFY 2015

47,851 47,095 45,654 140,600 TOTAL 47,851 47,095 45,654 0 0 0 0 0 0 0 0 0 140,600

VARIANCEJULY2014

AUGUST2014

SEPTEMBER2014

OCTOBER2014

NOVEMBER2014

DECEMBER2014

JANUARY2015

FEBRUARY2015

MARCH2015

APRIL2015

MAY2015

JUNE2015

YEAR-TO-DATE

1,602 2,635 4,788 9,025 TOTAL 1,602 2,635 4,788 0 0 0 0 0 0 0 0 0 9,025

% VARIANCEJULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

YEAR-TO-DATE

3.3% 5.6% 10.5% 6.4%TOTAL 3.3% 5.6% 10.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.4%

TOTALS BY:JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

YEAR-TO-DATE

WEEKDAY 44,846 43,334 44,634 132,814SATURDAY 1,889 3,284 2,757 7,930SUNDAY 2,248 3,112 2,510 7,870HOLIDAYS 470 0 541 1,011TOTAL 49,453 49,730 50,442 0 0 0 0 0 0 0 0 0 149,625

AVERAGES BY:JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

YEAR-TO-DATE

WEEKDAY 1,950 2,064 2,125 1,950SATURDAY 630 657 689 630SUNDAY 562 622 628 562HOLIDAYS 470 0 541 470TOTAL 1,595 1,604 1,681 1,626

SUN VAN ANNUAL RIDERSHIP

36

SUN VANPERFORMANCE INDICATORS

SEPTEMBER 2015

SYSTEM INDICATOR CURRENT MONTH BUDGET AVG YTD

1. Ridership 50,442 47,590 49,875 2. Demand 67,775 63,630 66,739 3. Cancellations 13,464 12,710 13,117 4. No-Shows 3,868 3,330 3,746 5. Passengers Per Revenue Hour 2.12 1.99 2.09 6. Passengers Per Service Hour 1.82 1.78 1.78 7. Revenue Per Trip 1.48 1.47 1.47 8. Cost Per Trip 26.16 30.22 26.24 9. Vehicles Operated in Max Service 123

SYSTEM INDICATOR CURRENT MONTH PRIOR YEAR YTD

Fixed Route Comparison:

10. Trip Time < Sun Tran 92.61% 93.21% 93.28% 11. Trip Time 110%+5 Minutes 96.87% 97.27% 97.18%

On-Time Performance

12. Pick Ups 93.80% 94.91% 94.68% 13. Pick Ups Before Significantly Late 99.91% 99.93% 99.93%

37

Sun Van Performance IndicatorsFiscal Year 2016FY 15

FY 16Budget

PASSENGER RIDERSHIP (In 10 Thousands)

0

1

2

3

4

5

July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June

PASSENGER DEMAND (In 10 Thousands)

0

1

2

3

4

5

6

7


38


FY 16Budget

PASSENGER CANCELLATIONS(In Thousands)

6

7

8

9

10

11

12

13

14


PASSENGER NO-SHOWS(In Thousands)

1.0

1.8

2.5

3.3

4.0


39


FY 16Budget

PASSENGERS PER REVENUE HR

0.5

0.7

0.9

1.1

1.3

1.5

1.7

1.9

2.1


PASSENGERS PER SERVICE HR

0.5

0.7

0.9

1.1

1.3

1.5

1.7

1.9

2.1


40


FY 16Budget

COST PER TRIP*

19.0

20.0

21.0

22.0

23.0

24.0

25.0

26.0

27.0

28.0

29.0

30.0

31.0

32.0

33.0

34.0

35.0


REVENUE PER TRIP

1.0

1.2

1.4

1.6


41* ADA Service only. ** Data does not include same-day requests.


FY 16

% OF TRIP LENGTHS LESS THAN SUN TRAN*

8990919293949596979899


% OF TRIPS COMPARABLE TOSUN TRAN TRIP TIME*

9293949596979899

100


% OF ON-TIME PICK UPS**

80

85

90

95

100


% PICK UPS BEFORESIGNIFICANTLY LATE**

98

99

100


42

SEPTEMBERCURRENT MONTH

SEPTEMBERPRIOR YEAR

52 72 28 %0 0 SAME12 12 SAME0 0 SAME40 60 33 %

Open 0 0 SAMEValid 16 27 41 %Non-Valid** 24 33 27 %

SEPTEMBERCURRENT MONTH

AUGUSTPRIOR MONTH

52 35 49 %0 0 SAME12 2 500 %0 0 SAME40 33 21 %

Open 0 0 SAMEValid 16 21 24 %Non-Valid** 24 12 100 %

There was one correctable complaint for every 3,153 passengers.Notes:1) Miscellaneous service reports are reports with incomplete information that did not allow Sun Van to finish an investigationMiscellaneous service reports are held in the event additional facts are provided to finish the investigation.

2) Complaints deemed non-valid were investigated, and the results illustrated Sun Van was not at fault. (Example, policyquestions, dispute about reservation date, length of time on van, etc.)

Miscellaneous*Complaints

Miscellaneous*Complaints

SERVICE REPORTS COMPARISONTotal Service Reports

InquiriesCompliments

% Increase/Decrease

SUN VANCUSTOMER INFORMATION CENTER

InquiriesCompliments

SERVICE REPORTS COMPARISONTotal Service Reports

% Increase/Decrease

43

Ridership (Unlinked Passenger Trips) – The number of passengers who board public transportation vehicles. Passengers are counted each time they board vehicles no matter how many vehicles they use to travel from their origin to their destination. Total Cost per Passenger – Equals total expenditures divided by total passengers. Passenger per Mile – Equals total passengers divided by total miles. Passenger per Service Hour – Equals total ridership divided by total service hours. Passenger Revenue – Equals revenue collected from passengers (includes farebox revenue and revenue from pass sales). Revenue Miles and Hours – The miles and hours that vehicles travel while in revenue service. Vehicle revenue miles and hours (VRM and VRH) include: layover / recovery time. But exclude: deadhead, operator training and maintenance testing, as well as school bus and charter services. Revenue per Mile – Equals total passenger revenue divided by total miles. Revenue per Passenger – Equals total passenger revenue divided by total passengers Revenue per Service Hour – Equals passenger revenue divided by service hours

Deadhead Miles and Hours –Miles and hours that a vehicle travels when out of revenue service. Deadhead includes: leaving or returning to the garage or yard facility, changing routes, or when there is no expectation of carrying revenue passengers. However, deadhead does not include: charter service, school bus service, operator training, maintenance training. Service Miles and Hours – Miles and hours that vehicles travel while in revenue service plus deadhead miles and hours. But exclude: charter and school bus service, operator training, and maintenance testing. Total Cost per Mile – Equals total expenditures divided by total miles. Total Cost per Service Hour – Equals total expenditures divided by total service hours. Total Complaints per 100,000 passengers – Equals total complaints divided by total passengers times 100,000. On-Time – As defined by the Short Range Transit Plan, a bus may be up to 5 minutes late, but less than 1 minute early. Road Calls – Equals total chargeable road calls. A road call is defined as a mechanical failure of a bus in revenue service that necessitates removing the bus from service until repairs are made.

Sun Tran Glossary of Terms

44

Ridership (Unlinked Passenger Trips) - Equals total Passengers actually transported. A one-way trip taken by an ADA Paratransit-eligible passenger, a personal care attendant (PCA) or companions from the pick-up point to the destination.

Passengers Per Revenue Hour - Equals Ridership divided by Revenue hours.

Total Demand - Total number of passenger trips requested. Passengers Per Service Hour - Equals Ridership divided by Service hours.

Denial – An ADA-eligible trip requested that is not scheduled by Sun Van within the permissible scheduled window of on hour before or one hour after the requested pick-up time.

Revenue Per Trip – Total Passenger Revenue divided by Trips.

Cancellations - Occurs when the passenger or the passenger’s representative cancels the reservation two (2) or more hours prior to the beginning of the scheduled pick-up time.

Total Cost Per Trip – Total Expenses divided by total Trips.

No-Shows - Occurs when the passenger does not board the Sun Van vehicle when the vehicle arrives at the pick-up location within the pick up window and the driver waits two (2) minutes, or when the customer does not cancel the reservation within two (2) hours of the reservation.

Trip Time - The percentage of ADA Trips with a trip time less than the comparable Sun Tran fixed route trip.

Optional ADA – Passenger trips beyond the ¾ mile corridors and beyond times available on a Sun Tran fixed route, a same-day request, and will calls.

Trip Time 110%+5 Minutes – Occurs when an ADA trip length exceeds 110% + 5 minutes of the comparable Sun Tran regular fixed route trip.

Trip – A one-way trip taken by an ADA-Paratransit-eligible passenger from the pick-up point to the destination (excludes PCAs and companions).

On Time Pick Ups - The number of on time vehicle trips. The van is considered on time if it arrives between 15 minutes before or 15 minutes after the requested pick-up time.

Revenue Miles – All miles operated from pick-up point to destination.

Pick Ups before Significantly Late - Pick Ups 30 minutes outside the original pick up window.

Deadhead Miles – Miles operated not providing specific revenue service.

Sun Van Glossary of Terms

sep 16 final(1) - sun tran reports/(3) sep_16_final(1).pdfrevenue passengers, excluding personal...

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