Sensitive – Law Enforcement

GIPA 2019-5312 – AVERAGE RESPONSE TIMES

The data in this request has been extracted from the NSWPF Police Computer Aided Dispatch system (CAD) via EDW and the NSWPF Command Performance Accountability System (COMPASS). The data is current at 18/11/2019.

This data includes calls which were initially prioritised as requiring an urgent or immediate response and were not downgraded below an immediate response at any stage. Both response types require an immediate response from attending police.

Please provide a list of: 1. Average response times to urgent response calls for each police area command over the

financial year 2018-192. percentage of urgent response calls attended to within the target time for each police area

command over the financial year 2018-19Please also provide a definition of the target time for urgent response calls.

Table 1: Average response times, target times and % calls below target by PAC/PD

PAC/PD

Average Response

Time (mm:ss)

% calls under

target

Auburn PAC 7:02 81.4%

Bankstown PAC 8:38 76.6%

Barrier Police District 20:25 81.0%

Blacktown PAC 8:21 78.1%

Blue Mountains PAC 11:37 78.5%

Brisbane Water Police District 13:14 79.2%

Burwood PAC 6:37 79.6%

Camden PAC 11:48 82.3%

Campbelltown City PAC 7:17 80.0%

Campsie PAC 7:51 79.6%

Central North Police District 19:55 73.8%

Central West Police District 14:21 80.3%

Chifley Police District 14:22 75.0%

Coffs/Clarence Police District 16:43 77.6%

Cumberland PAC 8:31 69.0%

Eastern Beaches PAC 6:06 77.6%

Eastern Suburbs PAC 6:19 73.7%

Fairfield City PAC 7:43 78.3%

Hawkesbury PAC 11:27 77.0%

Hunter Valley Police District 15:51 81.0%

Inner West PAC 5:19 72.1%

Kings Cross PAC 5:14 79.7%

Kuring-gai PAC 9:41 81.8%

Lake Illawarra Police District 13:07 79.7%

Lake Macquarie Police District 14:36 79.3%

Leichhardt PAC 5:55 83.6%

Liverpool City PAC 8:18 74.5%

Manning-Great Lakes Police District 13:58 78.3%

Mid North Coast Police District 17:02 77.5%

Monaro Police Distict 18:33 78.4%

Mt Druitt PAC 7:38 79.0%

Murray River Police District 15:37 77.1%

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Murrumbidgee Police District 15:25 78.9%

Nepean PAC 9:40 74.8%

New England Police District 14:21 77.4%

Newcastle City Police District 13:16 74.7%

North Shore PAC 6:46 81.1%

Northern Beaches PAC 7:52 80.2%

Orana Mid-Western Police District 16:45 79.8%

Oxley Police District 14:47 79.3%

Parramatta PAC 7:45 80.7%

Port Stephens-Hunter Police District 12:54 81.8%

Quakers Hill PAC 9:42 76.7%

Richmond Police District 13:43 79.9%

Riverina Police District 13:24 80.9%

Ryde PAC 9:15 79.6%

South Coast Police District 16:51 82.6%

St George PAC 5:27 72.7%

Sth Sydney PAC 10:15

Undergoing

realignment - no

data available

Surry Hills PAC 4:34 79.20%

Sutherland Shire PAC 7:42 75.80%

Sydney City PAC 6:22 79.50%

The Hills PAC 11:11 81.00%

The Hume Police District 14:19 79.50%

Tuggerah Lakes Police District 15:20 81.10%

Tweed/Byron Police District 16:18 78.20%

Wollongong Police District 11:05 80.40%

Definition of Urgent Response Time.

Response time is the duration between the date/time that a Call for Service is entered into the

Computer Aided Dispatch (CAD) system and the date/time the first police vehicle arrives at the

scene and calls off. Multiple calls for service for the same job are counted once.

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GIPA 2019-5312 – Additional Information Request

Target time for urgent response calls by PAC / Police District for 2018-2019

PAC/PD

Target Response Time (mm:ss)

Auburn PAC 09:40 Bankstown PAC 10:45 Barrier Police District 26:40 Blacktown PAC 09:15 Blue Mountains PAC 13:25 Brisbane Water Police District 15:40 Burwood PAC 08:40 Camden PAC 15:10 Campbelltown City PAC 09:25 Campsie PAC 08:15 Central North Police District 20:20 Central West Police District 15:25 Chifley Police District 14:50 Coffs/Clarence Police District 19:25 Cumberland PAC 08:25 Eastern Beaches PAC 07:35 Eastern Suburbs PAC 07:30 Fairfield City PAC 08:25 Hawkesbury PAC 12:50 Hunter Valley Police District 20:00 Inner West PAC 06:05 Kings Cross PAC 05:00 Kuring-gai PAC 13:30 Lake Illawarra Police District 16:25 Lake Macquarie Police District 18:10 Leichhardt PAC 06:50 Liverpool City PAC 08:50 Manning-Great Lakes Police District 17:25 Mid North Coast Police District 21:30 Monaro Police District 18:15 Mt Druitt PAC 09:15 Murray River Police District 16:50 Murrumbidgee Police District 20:05 Nepean PAC 09:50 New England Police District 16:10 Newcastle City Police District 14:35 North Shore PAC 09:15 Northern Beaches PAC 10:15

TAB C

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Document released by the NSW Police Force

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PAC/PD

Target Response Time (mm:ss)

Orana Mid-Western Police District 20:55 Oxley Police District 18:00 Parramatta PAC 08:05 Port Stephens-Hunter Police District 18:15 Quakers Hill PAC 10:35 Richmond Police District 18:00 Riverina Police District 16:30 Ryde PAC 10:50 South Coast Police District 23:40 St George PAC 09:10

Sth Sydney PAC

N/A - No target available for

2018-19 Surry Hills PAC 05:50 Sutherland Shire PAC 09:35 Sydney City PAC 08:00 The Hills PAC 15:10 The Hume Police District 20:05 Tuggerah Lakes Police District 20:10 Tweed/Byron Police District 19:10 Wollongong Police District 12:45

Government Information (Public Access) Act 2009

Document released by the NSW Police Force

InfoLink Unit

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