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Sense is an engagement platform designed especially for the staffing/recruiting industry. Sense allows us to

send automated emails and surveys (and eventually texts) to our consultants to help you stay connected to them throughout the engagement and relationship.

Redeploying consultants is more cost-effective than always bringing in new people, so our goal is to engage our existing consultants more regularly and improve our redeployment numbers.

1. The Sense tab • If you click on the Sense tab and see the message “You don’t have access to the Sense tab”,

please let IT know by sending an email to IT@Vaco.com. 2. The number of messages received by this candidate 3. Messages in the queue to be sent 4. The NPS Score this candidate gave us (on a 1-10 scale) 5. The email address Sense is using. 6. NPS Survey details – when sent, when opened, and when responded

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What is NPS anyway? NPS = Net Promoter Score. NPS is an index that measures the willingness of customers to recommend a company’s products or services to others. It is used to gauge the customer’s overall satisfaction with our service and the customer’s loyalty to the Vaco brand. At Vaco, we use a simple scale of 1-10 and our survey is one question: How likely are you to recommend Vaco to a friend or colleague?

• 9-10 = Promoter. This person is a happy, loyal Vaco customer. Yay! • 7-8 = Passive. Satisfied, but somewhat indifferent. Could be swayed to work with someone else. • 0-6 = Detractor. Unhappy customer who can hurt our brand through negative word-of-mouth.

As you can see, it doesn’t take much for someone to be considered a detractor. We want all of our customers to be Promoters. To help you stay on top of this, all Survey Responses are emailed to the Candidate Manager for Sense Emails. Depending on the score the person gives, we also have built in follow up questions.

• If answer is 9 or higher: Do you have any referrals? If so, please enter them here and a recruiter will reach out to connect if there’s a good fit.

• If answer is 8 or lower: Thank you for your feedback. What was the main reason behind your answer, and what can we do to improve?

Phase 1 Rollout: July, 2017 As of 7/27/17, we are in Phase 1 of our rollout of Sense. Here are the three messages in Phase 1:

Event Audience From Dependency Conditions Schedule Welcome to Vaco message from Jerry

W2 Consultants & Direct Hires

Jerry Bostelman Placement in Approved Status

Start Date = tomorrow (aka Start Date - 1)

9 am CST, 1 day before the Start Date

45-Day Check-In (with NPS Survey)

W2 Consultants & Direct Hires

Candidate Manager for Sense

Placement in Approved Status

Start Date + 45 days

9 am CST, 45 days after Start Date, then every 90 days thereafter

Birthday Message W2 Consultants & Direct Hires

Candidate Manager for Sense

Approved Status + Birth date entered in the Tax Info tab in BH. (Not the Edit tab.)

Birth Date = today 9 am CST on birth date

* C2C Consultants & 1099 Consultants are not included

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Welcome Messages To: Nickname (If Nickname field is blank, will use First Name) From: Jerry Bostelman When: 9 am CST the day before the Start Date*

To Consultants:

Hi <nickname>,

Congratulations on your new role at Vaco!

Whether this is your first engagement or your fortieth, we are so grateful you are here. Support and guidance for achieving all of your career goals is our promise, so we’ll be checking in periodically to hear about how things are going. Tallyho! Jerry Bostelman CEO and Founder

To Direct Hires:

Hi <nickname>,

Congratulations on your new role at <company>!

Forget the foot in the door, we believe in a grander entrance! Support and guidance for achieving all of your career goals is our promise, so we’ll be checking in periodically to hear about how things are going.

Tallyho! Jerry Bostelman CEO and Founder

* Grace Period For those who enter & approve placements late, there is a 60-hr Grace Period on the Welcome message. For example, if a start was yesterday, consultant should’ve received a message the day before. But if the placement wasn’t in approved status at that time, they wouldn’t have been included. Today it’s finally approved…since we are w/in the 60-hour grace period, consultant will still be welcomed by Jerry.

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Birthday Message:

To: Nickname (If Nickname field is blank, will use First Name) From: Candidate Manager for Sense When: 9 am CST on birth date Font appears small in this screenshot because message is full screen on your computer (and mobile device).

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Opting out of Sense The three workflows in Phase 1 are not optional; they are required. You cannot opt your candidates out of receiving these messages. But in future Phases, we will create optional workflows with different kinds of messaging. By default, all candidates are set to Yes – Candidate will receive Optional Sense Workflows (in addition to any required workflows). To override this, go to the Candidate record > click on Edit > scroll down toward the bottom of the Candidate Contact Info section (just above the Compensation & Recruiting Info section) > Sense Optional Workflows? Change to No > Save.

This will only stop them from receiving optional messages; they will continue to receive required workflows.

Note: There is no Opt Out from the Consultant’s point of view. This is because these are not considered “mass emails”.

Bouncebacks If a Sense message bounces back as undeliverable, the Candidate Manager for Sense will be notified via email. It is his/her responsibility to see that the email is corrected in the candidate’s Bullhorn record.

NPS Surveys All survey responses are emailed to the Candidate Manager for Sense. It is his/her responsibility to take appropriate action.

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The Sense Application – Vaco-national.sensehq.com Anchors & Executive Partners will be able to login to a read-only version of the Sense website to view analytics.

Anchors & Executive Partners: Save this webpage – Vaco-national.sensehq.com – in your favorites.

The view will be filtered – Anchors will see their own office only; Executive Partners will see all the branches they work with.

Workflows are managed by Marketing.

If you have a suggestion for a new workflow, contact Scott Gordon (Scott@vaco.com) and/or Marketing (marketing@vaco.com).

The Sense Application – Dashboard

Click on virtually any area on this screen and you’ll be taken to the corresponding details page – specific upcoming events, recent responses, etc.

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The Sense Application – Analytics > Overall Metrics

Filter down on any delivery metric to view recipients who match, as well as a graph over time The list below the graph displays the audience/recipients.

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The Sense Application – Analytics > Overall Metrics > Bounced

Best Practice: Login to Sense weekly and review your Bounced events.

Export the list to a CSV and email it to your OM to review the records in Bullhorn. (The Candidate Manager for Sense does not appear on this screen, but it does appear on the exported CSV for easy follow-up.)

Goal: Confirm that the Candidate Managers are heeding the notifications and cleaning up their records.

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The Sense Application – Analytics > Responses > Event Responses

1. Filter by Client Get a good understanding of consultant experience by Client

2. Filter by time frame Last X days or specify a date range

3. Download to a CSV to review later, email to the team, etc. 4. Review scores and comments right on screen.

Note: The Candidate Manager for Sense does not appear on this screen, but it does appear on the downloaded CSV for easy follow-up.

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The Sense Application – Schedule

To see what’s up next for whom, go to the Schedule page.

Mouse over an event on a particular date to see who is scheduled to receive that workflow message.

As we add phases, you will be able to filter this view by the workflow names along the top.

The screenshot example above is the view for ALL branches (Marketing & Admin’s view). Anchor & Executive Partners views will be filtered to show only your branch(es).

Important

• All survey responses are emailed to Candidate Manager for Sense

• All bouncebacks are emailed to Candidate Manager for Sense

• The Candidate Manager is responsible for taking the appropriate action

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Phase 2 Rollout: Sept, 2017

Event Audience From Dependency Conditions Schedule

First Day Check-In W2 Consultants Candidate Manager for Sense

Placement in Approved Status

Start Date = today 5 pm CST, on Start Date

5 Day Check-In W2 Consultants Candidate Manager for Sense

Placement in Approved Status

Start Date + 5 days 9 am CST, 5 days after Start Date

30 Day Check-In W2 Consultants Candidate Manager for Sense

Placement in Approved Status

Start Date + 30 days 9 am CST, 30 days after Start Date

First Day Check-In

To: Nickname (If Nickname field is blank, will use First Name)

From: Candidate Manager for Sense

When: 5 pm CST on start date

Email Subject Line: Welcome to Your Workplace Revolution Response goes to Candidate Manager

* Actual copy subject to change

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5 Day Check-In

To: Nickname (If Nickname field is blank, will use First Name)

From: Candidate Manager for Sense

When: 9 am CST 5 days after start date

Email Subject Line: One Week Down Response goes to Candidate Manager

* Actual copy subject to change Upon responding, additional questions will pop up in a separate window.

1. Do you have all the equipment on the job that you need? Yes / No

2. Do the job duties match what was explained to you? Yes / No 3. Do you feel safe in your workplace? Yes / No 4. Do you have a clear idea of who assigns your work? Yes / No 5. What else could be improved that you value the most?

(Free-flow text response.)

* Actual copy subject to change

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30 Day Check-In

To: Nickname (If Nickname field is blank, will use First Name)

From: Candidate Manager for Sense

When: 9 am CST 30 days after start date

Email Subject Line: How are things going?

Candidate replies go to Candidate Manager

* Actual copy subject to change

[See Vaco’s Bullhorn Training website for documentation on additional workflows as they are added.]