senior design lab policies · chris gurley - linux and android tyler mayberry - web developer,...
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![Page 1: Senior Design Lab Policies · Chris Gurley - Linux and Android Tyler Mayberry - Web Developer, Branding Specialist Marhn Fullmer - Networking Lab Manager Carlos Benavente - IT Manager](https://reader034.vdocuments.us/reader034/viewer/2022043013/5faebfd36f65e4747303b2b2/html5/thumbnails/1.jpg)
Senior DesignLab Policies
Presented by:Trey MurdochCSC IT Staff
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Agenda● IT Staff Introductions● Brief Student Introduction● Best way to get IT help● Overview of student computing and equipment resources● Trey’s Top Secret Tips to help get an A in Senior Design● Student Questions
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CSC IT Staff● Trey Murdoch - VMWare, Networking, Servers● Tyler Puckett - Windows, Mac and iOS● Chris Gurley - Linux and Android● Tyler Mayberry - Web Developer, Branding Specialist● Marhn Fullmer - Networking Lab Manager● Carlos Benavente - IT Manager● 200 to 250 lab computers● 85 faculty● 15 staff● Almost 2400 students● Labs that service another 1200
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Getting to Know You● Laptop OS Poll
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Virtual Machines - It’s How We Roll
● Pure virtual environment:○ dictated by space and resources
● VMWare vSphere● vCenter management● Remote Access from on and off campus● Available upon request
○ Like VCL
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What’s on the OS Menu?
● OS Loads we provide○ Server 2016○ Windows 10 with Office 2016○ RedHat, Centos, or Ubuntu○ Help available with other Linux distros [ Arch, etc.] ○ DO NOT reload your machine without IT advice
● Resources available○ CPU, RAM, HDD, Extra Network, etc.
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Networking● All virtual machines have external IP address and protected by
a hardware firewall● Also have a DNS Name, ie: sd-vm01.csc.ncsu.edu
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VMs - Connect from Campus● connect directly to assigned VM: ie, sd-vm00.csc.ncsu.edu● works on campus wireless● SSH for Linux loads
○ UnityID/PW○ Sudo access○ You DO NOT NEED root password
● RDP by default on port 4040○ wolftech\UnityID○ Full Admin access
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VMs - Connect from Campus
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VMs - Connect from Home● VPN is required when not using campus wireless
○ Gives you an on-campus IP address ○ Split-tunnel○ installation info available at vpn.ncsu.edu○ detailed info here:
■ http://www.wolftech.ncsu.edu/support/support/NCSU_VPN○ works on Mac and Windows○ works on CentOS and Ubuntu as well
● Also available to sponsors
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VMs - vCenter Console● vCenter (console access)
○ https://vcenter.csc.ncsu.edu -- notice the .CSC○ Use the HTML5 client○ UnityID and password○ web client: turn machine on/off, adjust settings, console access○ Must be on-campus or connected via VPN
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Networking● What if I want to host something on my VM ie: WWW,
Database, etc.● Exclusive behind the scenes look at the Senior Design
networking systems● Highly Sensitive. DO NOT SHARE
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Outgoing
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ALL traffic from campus wireless and VPN is allowed All other traffic is blocked
RDP traffic allowed SSH traffic allowed
Incoming
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WWW
Campus Wireless and VPN
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VM Connection Issues● Are you on campus wireless or VPN?● Try VPN, even on campus
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Cloud Services
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Cloud Services Someone Else’s Computer● Pre-Approved Examples
○ Google Drive (using NCSU account)○ Github.ncsu.edu
● Don’t store anything on external services without consulting your sponsor
○ AWS○ Azure○ Dropbox○ github.com
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AWS● AWS Educate● https://www.awseducate.com● Sign up as a student● $100 worth of free credit● Additional credits can be purchase with STRONG justification● Just an FYI EC2=VMs
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Available Software - Free● Software installed by students
○ Freeware○ Dreamspark/VMAP○ The “Best Effort” Rule ○ No P2P file sharing
● Software installed by CSC IT Staff (resource request)○ Office 2016○ Adobe Acrobat○ software.ncsu.edu
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Available Software - Purchase
● Software Purchases○ Cost○ Purpose○ Web Link○ Why do you need it?
● University purchased software may NOT be installed on student owned laptops
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Resource Requests
● From the Senior Design Website○ https://sdc.csc.ncsu.edu/resource-request○ Creates a ServiceNow (incident tracking system) ticket○ ServiceNow adds all these people to your incident:
■ Teammates■ Tech advisor■ Ms. Heil■ TAs
○ Alerts all CSC IT Staff
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Resource Requests 2
● You’ll receive an automatic e-mail with your incident number from [email protected] in 5 minutes.
● You’ll also get an e-mail from an IT Staff member in 1 to 2 business days, also from [email protected]
● Use the REPLY function to communicate with the IT Staff member● All members of a ServiceNow incident receive copies of all
communications● If something happens, feel free to make a new resource request
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Resource Requests - Do NOTs
● E-mail [email protected] directly for new incidents○ Use resource request form
● E-mail csc it staff directly● Create a new e-mail and CC [email protected]
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Resource Requests - The Waiting Game
● Be sure to respond to IT e-mails● If you’re waiting on us:
○ Make sure you received an incident number○ Check your e-mail and spam, we might be waiting on you○ If no reply in two business days, reply to previous message again, ask
for an update.