seminar previews

29
Click to preview a selection of cultural competency seminars offered by Michael Caudill & InterCultural Advantage www.InterCulturalAdvantage.com

Upload: michael-caudill-ma-rn

Post on 11-Jul-2015

245 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: Seminar Previews

Click to preview a selection of cultural competency seminars offered by Michael Caudill amp InterCultural Advantage

wwwInterCulturalAdvantagecom

CuranderismoLatino Folk Medicine

as a Therapeutic Bridge

wwwInterCulturalAdvantagecom

2Michael Caudill MA RN

Latino Folk Medicine CuranderismowwwInterCulturalAdvantagecom

4

Part 1Approach

Beginnings amp Grounding

Part 2Threshold

Culture amp Character

Part 3Passage

Practical Practice

Part 4

New Tools forNew Paths

The Way Forward

Open the door

Latino Folk Medicine CuranderismowwwInterCulturalAdvantagecom

5

You can learn more about curanderismo and other

seminars I offer by visiting

wwwInterCulturalAdvantagecom

Culture Therapy amp Healing

Practicing Competence in

Calamity

Michael Caudill MA RNInterCultural Advantage Consulting

amp Western Carolina University

12TH Annual IMI Conference on Intercultural Relations

School of International Service

American University Washington DC

wwwInterCulturalAdvantagecom 7

Culture Therapy amp Healing

Practicing Competence in Calamity

Main ideas

Diverse patients affected bydisasters or extreme stresshave different needs strengthsexpectations amp ways of healing

We need to extend our care to include community amp cultural approaches to healing extreme stress

Culture Therapy amp Healing

Focus on Burundi

Michael Caudill MA RNInterCultural Advantage Consulting

Focus on Burundi

Questions

Who are the Burundians

Why are they here

What are their beliefs

How can I better communicate

What do I need to know toprovide effective care

wwwInterCulturalAdvantagecom 9

Folkmoot 2011

wwwInterCulturalAdvantagecom 10

Burundi Dancers in Waynesville NC

wwwInterCulturalAdvantagecom 11

Cultural Competency amp the

L a t i n o P a t i e n t

wwwInterCulturalAdvantagecom 12

Cultural Competency and the Latino Patient Overview

Seminar Descriptionbull Providers amp staff develop

skills needed to deliver culturally competent health care to Latinos

Presentation stylebull Video lecture simulation

s and vignettes build essential skills that will be used every day

bull Content can be modified to fit training and scheduling needs of the client

wwwInterCulturalAdvantagecom 13

Cultural Competency and the Latino Patient Overview

Seminar objectives

bull Prepare providers for demographic changes already underway

bull Decrease frustration amp dissatisfaction of patients amp providers

bull Increase staff retention

bull Better medical outcomes

wwwInterCulturalAdvantagecom 14

Cultural Competency and the Latino Patient Overview

Who will benefitbull Physicians

bull Supervisors

bull Nurses

bull CNAs

bull Allied Health Staff

bull Clerical Staff

bull Administrators

bull Firefighters

bull Police amp Security

bull EMTs

bull Paramedics

wwwInterCulturalAdvantagecom 15

Cultural Competency amp the Latino Patient Overview

My motivation

bull Prepare staff amp providers for demographic changes already underway

bull Decrease frustration dissatisfactionamp misunderstanding

bull Just plain interestinghellip

wwwInterCulturalAdvantagecom 16

Cultural Competency and the Latino Patient Overview

What is Cultural Competency

bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations

bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population

wwwInterCulturalAdvantagecom 17

Culture Communicationamp Health Care

Culturally competent health care requires more than just knowledge about various ethnic or cultural groups

It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)

Cultural Awareness

+

Cultural Knowledge

+

Cultural Skills

+

Ongoing Learning

=

Cultural Competence

wwwInterCulturalAdvantagecom 18

Cultural Competency amp the Latino Patient Overview

Module 1ldquoWhy Cultural

Competencyrdquo

Module 2Latino Snapshot

Module 3Latino Health Practices

Module 4Your Patients

Clinical History

Module 5

The Culturally Competent

Patient Evaluation

Module 6The Culturally Competent

Treatment Plan

wwwInterCulturalAdvantagecom 19

Cultural Competency amp the Latino Patient Preview

Module 1

ldquoWhy Cultural Competencyrdquo

11 Culture Communication amp Health Care

12 American Cultural Assumptions

13 Why Cultural Competency

wwwInterCulturalAdvantagecom 20

Cultural Competency amp the Latino Patient Preview

Module 1 Learning Objectives

At the end of this module you will be able to

bull Define cultural competence amp explain six reasons why it is needed

bull Identify the critical differences between an effective amp ineffective patient interaction

bull Describe the roles that culture plays in determining health wellness amp healing

bull Recognize four American cultural assumptions

bull Describe the four sequential steps to achieving cultural competency

wwwInterCulturalAdvantagecom 21

Cultural Competency amp the Latino Patient Preview

Module 2

Latino Snapshot

21 Latino Snapshot

22 Health Facts

23 Cultural Values

wwwInterCulturalAdvantagecom 22

Cultural Competency amp the Latino Patient Preview

Module 2 Learning Objectives

At the end of this module you will be able to

Recognize the likely health care consequences of our growing Latino population

Describe the effect acculturation has on health care

Define the ldquohealthy migrant effectrdquo

Name the seven major health problems affecting Latinos

List eight Latino cultural values affecting health care

wwwInterCulturalAdvantagecom 23

Cultural Competency amp the Latino Patient Preview

Module 3

Latino Health

Practices

31 Health Attitudes amp Beliefs

32 Folk Medicine amp Traditional Healers

33 Communicating Health Information

wwwInterCulturalAdvantagecom 24

Cultural Competency amp the Latino Patient Preview

Module 3 Learning Objectives

At the end of this module you will be able to

Identify the three primary perceived causes of folk illnesses

Describe two folk illnesses that may be acute emergencies

Recognize the four types of traditional healers used by Latinos

List five compelling symptoms that prompt most Latinos to seek medical care

Identify four cultural values that are critical in teaching Latinos about health

wwwInterCulturalAdvantagecom 25

Cultural Competency amp the Latino Patient Preview

Module 4

The Competent

Clinical History

41 G-R-E-E-T the Individual

42 Guide the Interview

43 L-I-S-T-E-N for the

Clinical History

wwwInterCulturalAdvantagecom 26

Cultural Competency amp the Latino Patient Review

Module 4 Learning Objectives

At the end of this module you will be able to

Use the G-R-E-E-T method for characterizing Latino patients

Describe the two main difficulties in getting an accurate patient history

Explain six steps to guiding an interview

Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history

wwwInterCulturalAdvantagecom 27

Cultural Competency amp the Latino Patient Preview

Module 5

The Culturally Competent

Patient Evaluation

51 The Physical Exam

52 Examine your Patient

with C-A-R-E

53 A C-A-R-E-ful Mental

Health Evaluation

wwwInterCulturalAdvantagecom 28

Cultural Competency amp the Latino Patient Preview

Module 5 Learning Objectives

At the end of this module you will be able to

Identify components of a culturally competent physical exam

Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly

Describe the C-A-R-E method for conducting a mental health evaluation

wwwInterCulturalAdvantagecom 29

Cultural Competency amp the Latino Patient Preview

Module 6

The Culturally Competent

Treatment Plan

61 Further Tests amp

Negotiating Consent

62 Developing a T-R-E-A-T-ment Plan

63 Developing Patient

Loyalty

wwwInterCulturalAdvantagecom 30

Cultural Competency amp the Latino Patient Preview

Module 6 Learning Objectives

At the end of this module you will be able to

Identify the roles folk healers play in developing a therapeutic plan

Describe how to use the T-R-E-A-T method for negotiating consent

Describe three ways to build patient confidence

Name the elements of the effective farewell

Page 2: Seminar Previews

CuranderismoLatino Folk Medicine

as a Therapeutic Bridge

wwwInterCulturalAdvantagecom

2Michael Caudill MA RN

Latino Folk Medicine CuranderismowwwInterCulturalAdvantagecom

4

Part 1Approach

Beginnings amp Grounding

Part 2Threshold

Culture amp Character

Part 3Passage

Practical Practice

Part 4

New Tools forNew Paths

The Way Forward

Open the door

Latino Folk Medicine CuranderismowwwInterCulturalAdvantagecom

5

You can learn more about curanderismo and other

seminars I offer by visiting

wwwInterCulturalAdvantagecom

Culture Therapy amp Healing

Practicing Competence in

Calamity

Michael Caudill MA RNInterCultural Advantage Consulting

amp Western Carolina University

12TH Annual IMI Conference on Intercultural Relations

School of International Service

American University Washington DC

wwwInterCulturalAdvantagecom 7

Culture Therapy amp Healing

Practicing Competence in Calamity

Main ideas

Diverse patients affected bydisasters or extreme stresshave different needs strengthsexpectations amp ways of healing

We need to extend our care to include community amp cultural approaches to healing extreme stress

Culture Therapy amp Healing

Focus on Burundi

Michael Caudill MA RNInterCultural Advantage Consulting

Focus on Burundi

Questions

Who are the Burundians

Why are they here

What are their beliefs

How can I better communicate

What do I need to know toprovide effective care

wwwInterCulturalAdvantagecom 9

Folkmoot 2011

wwwInterCulturalAdvantagecom 10

Burundi Dancers in Waynesville NC

wwwInterCulturalAdvantagecom 11

Cultural Competency amp the

L a t i n o P a t i e n t

wwwInterCulturalAdvantagecom 12

Cultural Competency and the Latino Patient Overview

Seminar Descriptionbull Providers amp staff develop

skills needed to deliver culturally competent health care to Latinos

Presentation stylebull Video lecture simulation

s and vignettes build essential skills that will be used every day

bull Content can be modified to fit training and scheduling needs of the client

wwwInterCulturalAdvantagecom 13

Cultural Competency and the Latino Patient Overview

Seminar objectives

bull Prepare providers for demographic changes already underway

bull Decrease frustration amp dissatisfaction of patients amp providers

bull Increase staff retention

bull Better medical outcomes

wwwInterCulturalAdvantagecom 14

Cultural Competency and the Latino Patient Overview

Who will benefitbull Physicians

bull Supervisors

bull Nurses

bull CNAs

bull Allied Health Staff

bull Clerical Staff

bull Administrators

bull Firefighters

bull Police amp Security

bull EMTs

bull Paramedics

wwwInterCulturalAdvantagecom 15

Cultural Competency amp the Latino Patient Overview

My motivation

bull Prepare staff amp providers for demographic changes already underway

bull Decrease frustration dissatisfactionamp misunderstanding

bull Just plain interestinghellip

wwwInterCulturalAdvantagecom 16

Cultural Competency and the Latino Patient Overview

What is Cultural Competency

bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations

bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population

wwwInterCulturalAdvantagecom 17

Culture Communicationamp Health Care

Culturally competent health care requires more than just knowledge about various ethnic or cultural groups

It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)

Cultural Awareness

+

Cultural Knowledge

+

Cultural Skills

+

Ongoing Learning

=

Cultural Competence

wwwInterCulturalAdvantagecom 18

Cultural Competency amp the Latino Patient Overview

Module 1ldquoWhy Cultural

Competencyrdquo

Module 2Latino Snapshot

Module 3Latino Health Practices

Module 4Your Patients

Clinical History

Module 5

The Culturally Competent

Patient Evaluation

Module 6The Culturally Competent

Treatment Plan

wwwInterCulturalAdvantagecom 19

Cultural Competency amp the Latino Patient Preview

Module 1

ldquoWhy Cultural Competencyrdquo

11 Culture Communication amp Health Care

12 American Cultural Assumptions

13 Why Cultural Competency

wwwInterCulturalAdvantagecom 20

Cultural Competency amp the Latino Patient Preview

Module 1 Learning Objectives

At the end of this module you will be able to

bull Define cultural competence amp explain six reasons why it is needed

bull Identify the critical differences between an effective amp ineffective patient interaction

bull Describe the roles that culture plays in determining health wellness amp healing

bull Recognize four American cultural assumptions

bull Describe the four sequential steps to achieving cultural competency

wwwInterCulturalAdvantagecom 21

Cultural Competency amp the Latino Patient Preview

Module 2

Latino Snapshot

21 Latino Snapshot

22 Health Facts

23 Cultural Values

wwwInterCulturalAdvantagecom 22

Cultural Competency amp the Latino Patient Preview

Module 2 Learning Objectives

At the end of this module you will be able to

Recognize the likely health care consequences of our growing Latino population

Describe the effect acculturation has on health care

Define the ldquohealthy migrant effectrdquo

Name the seven major health problems affecting Latinos

List eight Latino cultural values affecting health care

wwwInterCulturalAdvantagecom 23

Cultural Competency amp the Latino Patient Preview

Module 3

Latino Health

Practices

31 Health Attitudes amp Beliefs

32 Folk Medicine amp Traditional Healers

33 Communicating Health Information

wwwInterCulturalAdvantagecom 24

Cultural Competency amp the Latino Patient Preview

Module 3 Learning Objectives

At the end of this module you will be able to

Identify the three primary perceived causes of folk illnesses

Describe two folk illnesses that may be acute emergencies

Recognize the four types of traditional healers used by Latinos

List five compelling symptoms that prompt most Latinos to seek medical care

Identify four cultural values that are critical in teaching Latinos about health

wwwInterCulturalAdvantagecom 25

Cultural Competency amp the Latino Patient Preview

Module 4

The Competent

Clinical History

41 G-R-E-E-T the Individual

42 Guide the Interview

43 L-I-S-T-E-N for the

Clinical History

wwwInterCulturalAdvantagecom 26

Cultural Competency amp the Latino Patient Review

Module 4 Learning Objectives

At the end of this module you will be able to

Use the G-R-E-E-T method for characterizing Latino patients

Describe the two main difficulties in getting an accurate patient history

Explain six steps to guiding an interview

Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history

wwwInterCulturalAdvantagecom 27

Cultural Competency amp the Latino Patient Preview

Module 5

The Culturally Competent

Patient Evaluation

51 The Physical Exam

52 Examine your Patient

with C-A-R-E

53 A C-A-R-E-ful Mental

Health Evaluation

wwwInterCulturalAdvantagecom 28

Cultural Competency amp the Latino Patient Preview

Module 5 Learning Objectives

At the end of this module you will be able to

Identify components of a culturally competent physical exam

Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly

Describe the C-A-R-E method for conducting a mental health evaluation

wwwInterCulturalAdvantagecom 29

Cultural Competency amp the Latino Patient Preview

Module 6

The Culturally Competent

Treatment Plan

61 Further Tests amp

Negotiating Consent

62 Developing a T-R-E-A-T-ment Plan

63 Developing Patient

Loyalty

wwwInterCulturalAdvantagecom 30

Cultural Competency amp the Latino Patient Preview

Module 6 Learning Objectives

At the end of this module you will be able to

Identify the roles folk healers play in developing a therapeutic plan

Describe how to use the T-R-E-A-T method for negotiating consent

Describe three ways to build patient confidence

Name the elements of the effective farewell

Page 3: Seminar Previews

Latino Folk Medicine CuranderismowwwInterCulturalAdvantagecom

4

Part 1Approach

Beginnings amp Grounding

Part 2Threshold

Culture amp Character

Part 3Passage

Practical Practice

Part 4

New Tools forNew Paths

The Way Forward

Open the door

Latino Folk Medicine CuranderismowwwInterCulturalAdvantagecom

5

You can learn more about curanderismo and other

seminars I offer by visiting

wwwInterCulturalAdvantagecom

Culture Therapy amp Healing

Practicing Competence in

Calamity

Michael Caudill MA RNInterCultural Advantage Consulting

amp Western Carolina University

12TH Annual IMI Conference on Intercultural Relations

School of International Service

American University Washington DC

wwwInterCulturalAdvantagecom 7

Culture Therapy amp Healing

Practicing Competence in Calamity

Main ideas

Diverse patients affected bydisasters or extreme stresshave different needs strengthsexpectations amp ways of healing

We need to extend our care to include community amp cultural approaches to healing extreme stress

Culture Therapy amp Healing

Focus on Burundi

Michael Caudill MA RNInterCultural Advantage Consulting

Focus on Burundi

Questions

Who are the Burundians

Why are they here

What are their beliefs

How can I better communicate

What do I need to know toprovide effective care

wwwInterCulturalAdvantagecom 9

Folkmoot 2011

wwwInterCulturalAdvantagecom 10

Burundi Dancers in Waynesville NC

wwwInterCulturalAdvantagecom 11

Cultural Competency amp the

L a t i n o P a t i e n t

wwwInterCulturalAdvantagecom 12

Cultural Competency and the Latino Patient Overview

Seminar Descriptionbull Providers amp staff develop

skills needed to deliver culturally competent health care to Latinos

Presentation stylebull Video lecture simulation

s and vignettes build essential skills that will be used every day

bull Content can be modified to fit training and scheduling needs of the client

wwwInterCulturalAdvantagecom 13

Cultural Competency and the Latino Patient Overview

Seminar objectives

bull Prepare providers for demographic changes already underway

bull Decrease frustration amp dissatisfaction of patients amp providers

bull Increase staff retention

bull Better medical outcomes

wwwInterCulturalAdvantagecom 14

Cultural Competency and the Latino Patient Overview

Who will benefitbull Physicians

bull Supervisors

bull Nurses

bull CNAs

bull Allied Health Staff

bull Clerical Staff

bull Administrators

bull Firefighters

bull Police amp Security

bull EMTs

bull Paramedics

wwwInterCulturalAdvantagecom 15

Cultural Competency amp the Latino Patient Overview

My motivation

bull Prepare staff amp providers for demographic changes already underway

bull Decrease frustration dissatisfactionamp misunderstanding

bull Just plain interestinghellip

wwwInterCulturalAdvantagecom 16

Cultural Competency and the Latino Patient Overview

What is Cultural Competency

bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations

bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population

wwwInterCulturalAdvantagecom 17

Culture Communicationamp Health Care

Culturally competent health care requires more than just knowledge about various ethnic or cultural groups

It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)

Cultural Awareness

+

Cultural Knowledge

+

Cultural Skills

+

Ongoing Learning

=

Cultural Competence

wwwInterCulturalAdvantagecom 18

Cultural Competency amp the Latino Patient Overview

Module 1ldquoWhy Cultural

Competencyrdquo

Module 2Latino Snapshot

Module 3Latino Health Practices

Module 4Your Patients

Clinical History

Module 5

The Culturally Competent

Patient Evaluation

Module 6The Culturally Competent

Treatment Plan

wwwInterCulturalAdvantagecom 19

Cultural Competency amp the Latino Patient Preview

Module 1

ldquoWhy Cultural Competencyrdquo

11 Culture Communication amp Health Care

12 American Cultural Assumptions

13 Why Cultural Competency

wwwInterCulturalAdvantagecom 20

Cultural Competency amp the Latino Patient Preview

Module 1 Learning Objectives

At the end of this module you will be able to

bull Define cultural competence amp explain six reasons why it is needed

bull Identify the critical differences between an effective amp ineffective patient interaction

bull Describe the roles that culture plays in determining health wellness amp healing

bull Recognize four American cultural assumptions

bull Describe the four sequential steps to achieving cultural competency

wwwInterCulturalAdvantagecom 21

Cultural Competency amp the Latino Patient Preview

Module 2

Latino Snapshot

21 Latino Snapshot

22 Health Facts

23 Cultural Values

wwwInterCulturalAdvantagecom 22

Cultural Competency amp the Latino Patient Preview

Module 2 Learning Objectives

At the end of this module you will be able to

Recognize the likely health care consequences of our growing Latino population

Describe the effect acculturation has on health care

Define the ldquohealthy migrant effectrdquo

Name the seven major health problems affecting Latinos

List eight Latino cultural values affecting health care

wwwInterCulturalAdvantagecom 23

Cultural Competency amp the Latino Patient Preview

Module 3

Latino Health

Practices

31 Health Attitudes amp Beliefs

32 Folk Medicine amp Traditional Healers

33 Communicating Health Information

wwwInterCulturalAdvantagecom 24

Cultural Competency amp the Latino Patient Preview

Module 3 Learning Objectives

At the end of this module you will be able to

Identify the three primary perceived causes of folk illnesses

Describe two folk illnesses that may be acute emergencies

Recognize the four types of traditional healers used by Latinos

List five compelling symptoms that prompt most Latinos to seek medical care

Identify four cultural values that are critical in teaching Latinos about health

wwwInterCulturalAdvantagecom 25

Cultural Competency amp the Latino Patient Preview

Module 4

The Competent

Clinical History

41 G-R-E-E-T the Individual

42 Guide the Interview

43 L-I-S-T-E-N for the

Clinical History

wwwInterCulturalAdvantagecom 26

Cultural Competency amp the Latino Patient Review

Module 4 Learning Objectives

At the end of this module you will be able to

Use the G-R-E-E-T method for characterizing Latino patients

Describe the two main difficulties in getting an accurate patient history

Explain six steps to guiding an interview

Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history

wwwInterCulturalAdvantagecom 27

Cultural Competency amp the Latino Patient Preview

Module 5

The Culturally Competent

Patient Evaluation

51 The Physical Exam

52 Examine your Patient

with C-A-R-E

53 A C-A-R-E-ful Mental

Health Evaluation

wwwInterCulturalAdvantagecom 28

Cultural Competency amp the Latino Patient Preview

Module 5 Learning Objectives

At the end of this module you will be able to

Identify components of a culturally competent physical exam

Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly

Describe the C-A-R-E method for conducting a mental health evaluation

wwwInterCulturalAdvantagecom 29

Cultural Competency amp the Latino Patient Preview

Module 6

The Culturally Competent

Treatment Plan

61 Further Tests amp

Negotiating Consent

62 Developing a T-R-E-A-T-ment Plan

63 Developing Patient

Loyalty

wwwInterCulturalAdvantagecom 30

Cultural Competency amp the Latino Patient Preview

Module 6 Learning Objectives

At the end of this module you will be able to

Identify the roles folk healers play in developing a therapeutic plan

Describe how to use the T-R-E-A-T method for negotiating consent

Describe three ways to build patient confidence

Name the elements of the effective farewell

Page 4: Seminar Previews

Latino Folk Medicine CuranderismowwwInterCulturalAdvantagecom

5

You can learn more about curanderismo and other

seminars I offer by visiting

wwwInterCulturalAdvantagecom

Culture Therapy amp Healing

Practicing Competence in

Calamity

Michael Caudill MA RNInterCultural Advantage Consulting

amp Western Carolina University

12TH Annual IMI Conference on Intercultural Relations

School of International Service

American University Washington DC

wwwInterCulturalAdvantagecom 7

Culture Therapy amp Healing

Practicing Competence in Calamity

Main ideas

Diverse patients affected bydisasters or extreme stresshave different needs strengthsexpectations amp ways of healing

We need to extend our care to include community amp cultural approaches to healing extreme stress

Culture Therapy amp Healing

Focus on Burundi

Michael Caudill MA RNInterCultural Advantage Consulting

Focus on Burundi

Questions

Who are the Burundians

Why are they here

What are their beliefs

How can I better communicate

What do I need to know toprovide effective care

wwwInterCulturalAdvantagecom 9

Folkmoot 2011

wwwInterCulturalAdvantagecom 10

Burundi Dancers in Waynesville NC

wwwInterCulturalAdvantagecom 11

Cultural Competency amp the

L a t i n o P a t i e n t

wwwInterCulturalAdvantagecom 12

Cultural Competency and the Latino Patient Overview

Seminar Descriptionbull Providers amp staff develop

skills needed to deliver culturally competent health care to Latinos

Presentation stylebull Video lecture simulation

s and vignettes build essential skills that will be used every day

bull Content can be modified to fit training and scheduling needs of the client

wwwInterCulturalAdvantagecom 13

Cultural Competency and the Latino Patient Overview

Seminar objectives

bull Prepare providers for demographic changes already underway

bull Decrease frustration amp dissatisfaction of patients amp providers

bull Increase staff retention

bull Better medical outcomes

wwwInterCulturalAdvantagecom 14

Cultural Competency and the Latino Patient Overview

Who will benefitbull Physicians

bull Supervisors

bull Nurses

bull CNAs

bull Allied Health Staff

bull Clerical Staff

bull Administrators

bull Firefighters

bull Police amp Security

bull EMTs

bull Paramedics

wwwInterCulturalAdvantagecom 15

Cultural Competency amp the Latino Patient Overview

My motivation

bull Prepare staff amp providers for demographic changes already underway

bull Decrease frustration dissatisfactionamp misunderstanding

bull Just plain interestinghellip

wwwInterCulturalAdvantagecom 16

Cultural Competency and the Latino Patient Overview

What is Cultural Competency

bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations

bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population

wwwInterCulturalAdvantagecom 17

Culture Communicationamp Health Care

Culturally competent health care requires more than just knowledge about various ethnic or cultural groups

It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)

Cultural Awareness

+

Cultural Knowledge

+

Cultural Skills

+

Ongoing Learning

=

Cultural Competence

wwwInterCulturalAdvantagecom 18

Cultural Competency amp the Latino Patient Overview

Module 1ldquoWhy Cultural

Competencyrdquo

Module 2Latino Snapshot

Module 3Latino Health Practices

Module 4Your Patients

Clinical History

Module 5

The Culturally Competent

Patient Evaluation

Module 6The Culturally Competent

Treatment Plan

wwwInterCulturalAdvantagecom 19

Cultural Competency amp the Latino Patient Preview

Module 1

ldquoWhy Cultural Competencyrdquo

11 Culture Communication amp Health Care

12 American Cultural Assumptions

13 Why Cultural Competency

wwwInterCulturalAdvantagecom 20

Cultural Competency amp the Latino Patient Preview

Module 1 Learning Objectives

At the end of this module you will be able to

bull Define cultural competence amp explain six reasons why it is needed

bull Identify the critical differences between an effective amp ineffective patient interaction

bull Describe the roles that culture plays in determining health wellness amp healing

bull Recognize four American cultural assumptions

bull Describe the four sequential steps to achieving cultural competency

wwwInterCulturalAdvantagecom 21

Cultural Competency amp the Latino Patient Preview

Module 2

Latino Snapshot

21 Latino Snapshot

22 Health Facts

23 Cultural Values

wwwInterCulturalAdvantagecom 22

Cultural Competency amp the Latino Patient Preview

Module 2 Learning Objectives

At the end of this module you will be able to

Recognize the likely health care consequences of our growing Latino population

Describe the effect acculturation has on health care

Define the ldquohealthy migrant effectrdquo

Name the seven major health problems affecting Latinos

List eight Latino cultural values affecting health care

wwwInterCulturalAdvantagecom 23

Cultural Competency amp the Latino Patient Preview

Module 3

Latino Health

Practices

31 Health Attitudes amp Beliefs

32 Folk Medicine amp Traditional Healers

33 Communicating Health Information

wwwInterCulturalAdvantagecom 24

Cultural Competency amp the Latino Patient Preview

Module 3 Learning Objectives

At the end of this module you will be able to

Identify the three primary perceived causes of folk illnesses

Describe two folk illnesses that may be acute emergencies

Recognize the four types of traditional healers used by Latinos

List five compelling symptoms that prompt most Latinos to seek medical care

Identify four cultural values that are critical in teaching Latinos about health

wwwInterCulturalAdvantagecom 25

Cultural Competency amp the Latino Patient Preview

Module 4

The Competent

Clinical History

41 G-R-E-E-T the Individual

42 Guide the Interview

43 L-I-S-T-E-N for the

Clinical History

wwwInterCulturalAdvantagecom 26

Cultural Competency amp the Latino Patient Review

Module 4 Learning Objectives

At the end of this module you will be able to

Use the G-R-E-E-T method for characterizing Latino patients

Describe the two main difficulties in getting an accurate patient history

Explain six steps to guiding an interview

Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history

wwwInterCulturalAdvantagecom 27

Cultural Competency amp the Latino Patient Preview

Module 5

The Culturally Competent

Patient Evaluation

51 The Physical Exam

52 Examine your Patient

with C-A-R-E

53 A C-A-R-E-ful Mental

Health Evaluation

wwwInterCulturalAdvantagecom 28

Cultural Competency amp the Latino Patient Preview

Module 5 Learning Objectives

At the end of this module you will be able to

Identify components of a culturally competent physical exam

Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly

Describe the C-A-R-E method for conducting a mental health evaluation

wwwInterCulturalAdvantagecom 29

Cultural Competency amp the Latino Patient Preview

Module 6

The Culturally Competent

Treatment Plan

61 Further Tests amp

Negotiating Consent

62 Developing a T-R-E-A-T-ment Plan

63 Developing Patient

Loyalty

wwwInterCulturalAdvantagecom 30

Cultural Competency amp the Latino Patient Preview

Module 6 Learning Objectives

At the end of this module you will be able to

Identify the roles folk healers play in developing a therapeutic plan

Describe how to use the T-R-E-A-T method for negotiating consent

Describe three ways to build patient confidence

Name the elements of the effective farewell

Page 5: Seminar Previews

Culture Therapy amp Healing

Practicing Competence in

Calamity

Michael Caudill MA RNInterCultural Advantage Consulting

amp Western Carolina University

12TH Annual IMI Conference on Intercultural Relations

School of International Service

American University Washington DC

wwwInterCulturalAdvantagecom 7

Culture Therapy amp Healing

Practicing Competence in Calamity

Main ideas

Diverse patients affected bydisasters or extreme stresshave different needs strengthsexpectations amp ways of healing

We need to extend our care to include community amp cultural approaches to healing extreme stress

Culture Therapy amp Healing

Focus on Burundi

Michael Caudill MA RNInterCultural Advantage Consulting

Focus on Burundi

Questions

Who are the Burundians

Why are they here

What are their beliefs

How can I better communicate

What do I need to know toprovide effective care

wwwInterCulturalAdvantagecom 9

Folkmoot 2011

wwwInterCulturalAdvantagecom 10

Burundi Dancers in Waynesville NC

wwwInterCulturalAdvantagecom 11

Cultural Competency amp the

L a t i n o P a t i e n t

wwwInterCulturalAdvantagecom 12

Cultural Competency and the Latino Patient Overview

Seminar Descriptionbull Providers amp staff develop

skills needed to deliver culturally competent health care to Latinos

Presentation stylebull Video lecture simulation

s and vignettes build essential skills that will be used every day

bull Content can be modified to fit training and scheduling needs of the client

wwwInterCulturalAdvantagecom 13

Cultural Competency and the Latino Patient Overview

Seminar objectives

bull Prepare providers for demographic changes already underway

bull Decrease frustration amp dissatisfaction of patients amp providers

bull Increase staff retention

bull Better medical outcomes

wwwInterCulturalAdvantagecom 14

Cultural Competency and the Latino Patient Overview

Who will benefitbull Physicians

bull Supervisors

bull Nurses

bull CNAs

bull Allied Health Staff

bull Clerical Staff

bull Administrators

bull Firefighters

bull Police amp Security

bull EMTs

bull Paramedics

wwwInterCulturalAdvantagecom 15

Cultural Competency amp the Latino Patient Overview

My motivation

bull Prepare staff amp providers for demographic changes already underway

bull Decrease frustration dissatisfactionamp misunderstanding

bull Just plain interestinghellip

wwwInterCulturalAdvantagecom 16

Cultural Competency and the Latino Patient Overview

What is Cultural Competency

bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations

bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population

wwwInterCulturalAdvantagecom 17

Culture Communicationamp Health Care

Culturally competent health care requires more than just knowledge about various ethnic or cultural groups

It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)

Cultural Awareness

+

Cultural Knowledge

+

Cultural Skills

+

Ongoing Learning

=

Cultural Competence

wwwInterCulturalAdvantagecom 18

Cultural Competency amp the Latino Patient Overview

Module 1ldquoWhy Cultural

Competencyrdquo

Module 2Latino Snapshot

Module 3Latino Health Practices

Module 4Your Patients

Clinical History

Module 5

The Culturally Competent

Patient Evaluation

Module 6The Culturally Competent

Treatment Plan

wwwInterCulturalAdvantagecom 19

Cultural Competency amp the Latino Patient Preview

Module 1

ldquoWhy Cultural Competencyrdquo

11 Culture Communication amp Health Care

12 American Cultural Assumptions

13 Why Cultural Competency

wwwInterCulturalAdvantagecom 20

Cultural Competency amp the Latino Patient Preview

Module 1 Learning Objectives

At the end of this module you will be able to

bull Define cultural competence amp explain six reasons why it is needed

bull Identify the critical differences between an effective amp ineffective patient interaction

bull Describe the roles that culture plays in determining health wellness amp healing

bull Recognize four American cultural assumptions

bull Describe the four sequential steps to achieving cultural competency

wwwInterCulturalAdvantagecom 21

Cultural Competency amp the Latino Patient Preview

Module 2

Latino Snapshot

21 Latino Snapshot

22 Health Facts

23 Cultural Values

wwwInterCulturalAdvantagecom 22

Cultural Competency amp the Latino Patient Preview

Module 2 Learning Objectives

At the end of this module you will be able to

Recognize the likely health care consequences of our growing Latino population

Describe the effect acculturation has on health care

Define the ldquohealthy migrant effectrdquo

Name the seven major health problems affecting Latinos

List eight Latino cultural values affecting health care

wwwInterCulturalAdvantagecom 23

Cultural Competency amp the Latino Patient Preview

Module 3

Latino Health

Practices

31 Health Attitudes amp Beliefs

32 Folk Medicine amp Traditional Healers

33 Communicating Health Information

wwwInterCulturalAdvantagecom 24

Cultural Competency amp the Latino Patient Preview

Module 3 Learning Objectives

At the end of this module you will be able to

Identify the three primary perceived causes of folk illnesses

Describe two folk illnesses that may be acute emergencies

Recognize the four types of traditional healers used by Latinos

List five compelling symptoms that prompt most Latinos to seek medical care

Identify four cultural values that are critical in teaching Latinos about health

wwwInterCulturalAdvantagecom 25

Cultural Competency amp the Latino Patient Preview

Module 4

The Competent

Clinical History

41 G-R-E-E-T the Individual

42 Guide the Interview

43 L-I-S-T-E-N for the

Clinical History

wwwInterCulturalAdvantagecom 26

Cultural Competency amp the Latino Patient Review

Module 4 Learning Objectives

At the end of this module you will be able to

Use the G-R-E-E-T method for characterizing Latino patients

Describe the two main difficulties in getting an accurate patient history

Explain six steps to guiding an interview

Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history

wwwInterCulturalAdvantagecom 27

Cultural Competency amp the Latino Patient Preview

Module 5

The Culturally Competent

Patient Evaluation

51 The Physical Exam

52 Examine your Patient

with C-A-R-E

53 A C-A-R-E-ful Mental

Health Evaluation

wwwInterCulturalAdvantagecom 28

Cultural Competency amp the Latino Patient Preview

Module 5 Learning Objectives

At the end of this module you will be able to

Identify components of a culturally competent physical exam

Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly

Describe the C-A-R-E method for conducting a mental health evaluation

wwwInterCulturalAdvantagecom 29

Cultural Competency amp the Latino Patient Preview

Module 6

The Culturally Competent

Treatment Plan

61 Further Tests amp

Negotiating Consent

62 Developing a T-R-E-A-T-ment Plan

63 Developing Patient

Loyalty

wwwInterCulturalAdvantagecom 30

Cultural Competency amp the Latino Patient Preview

Module 6 Learning Objectives

At the end of this module you will be able to

Identify the roles folk healers play in developing a therapeutic plan

Describe how to use the T-R-E-A-T method for negotiating consent

Describe three ways to build patient confidence

Name the elements of the effective farewell

Page 6: Seminar Previews

wwwInterCulturalAdvantagecom 7

Culture Therapy amp Healing

Practicing Competence in Calamity

Main ideas

Diverse patients affected bydisasters or extreme stresshave different needs strengthsexpectations amp ways of healing

We need to extend our care to include community amp cultural approaches to healing extreme stress

Culture Therapy amp Healing

Focus on Burundi

Michael Caudill MA RNInterCultural Advantage Consulting

Focus on Burundi

Questions

Who are the Burundians

Why are they here

What are their beliefs

How can I better communicate

What do I need to know toprovide effective care

wwwInterCulturalAdvantagecom 9

Folkmoot 2011

wwwInterCulturalAdvantagecom 10

Burundi Dancers in Waynesville NC

wwwInterCulturalAdvantagecom 11

Cultural Competency amp the

L a t i n o P a t i e n t

wwwInterCulturalAdvantagecom 12

Cultural Competency and the Latino Patient Overview

Seminar Descriptionbull Providers amp staff develop

skills needed to deliver culturally competent health care to Latinos

Presentation stylebull Video lecture simulation

s and vignettes build essential skills that will be used every day

bull Content can be modified to fit training and scheduling needs of the client

wwwInterCulturalAdvantagecom 13

Cultural Competency and the Latino Patient Overview

Seminar objectives

bull Prepare providers for demographic changes already underway

bull Decrease frustration amp dissatisfaction of patients amp providers

bull Increase staff retention

bull Better medical outcomes

wwwInterCulturalAdvantagecom 14

Cultural Competency and the Latino Patient Overview

Who will benefitbull Physicians

bull Supervisors

bull Nurses

bull CNAs

bull Allied Health Staff

bull Clerical Staff

bull Administrators

bull Firefighters

bull Police amp Security

bull EMTs

bull Paramedics

wwwInterCulturalAdvantagecom 15

Cultural Competency amp the Latino Patient Overview

My motivation

bull Prepare staff amp providers for demographic changes already underway

bull Decrease frustration dissatisfactionamp misunderstanding

bull Just plain interestinghellip

wwwInterCulturalAdvantagecom 16

Cultural Competency and the Latino Patient Overview

What is Cultural Competency

bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations

bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population

wwwInterCulturalAdvantagecom 17

Culture Communicationamp Health Care

Culturally competent health care requires more than just knowledge about various ethnic or cultural groups

It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)

Cultural Awareness

+

Cultural Knowledge

+

Cultural Skills

+

Ongoing Learning

=

Cultural Competence

wwwInterCulturalAdvantagecom 18

Cultural Competency amp the Latino Patient Overview

Module 1ldquoWhy Cultural

Competencyrdquo

Module 2Latino Snapshot

Module 3Latino Health Practices

Module 4Your Patients

Clinical History

Module 5

The Culturally Competent

Patient Evaluation

Module 6The Culturally Competent

Treatment Plan

wwwInterCulturalAdvantagecom 19

Cultural Competency amp the Latino Patient Preview

Module 1

ldquoWhy Cultural Competencyrdquo

11 Culture Communication amp Health Care

12 American Cultural Assumptions

13 Why Cultural Competency

wwwInterCulturalAdvantagecom 20

Cultural Competency amp the Latino Patient Preview

Module 1 Learning Objectives

At the end of this module you will be able to

bull Define cultural competence amp explain six reasons why it is needed

bull Identify the critical differences between an effective amp ineffective patient interaction

bull Describe the roles that culture plays in determining health wellness amp healing

bull Recognize four American cultural assumptions

bull Describe the four sequential steps to achieving cultural competency

wwwInterCulturalAdvantagecom 21

Cultural Competency amp the Latino Patient Preview

Module 2

Latino Snapshot

21 Latino Snapshot

22 Health Facts

23 Cultural Values

wwwInterCulturalAdvantagecom 22

Cultural Competency amp the Latino Patient Preview

Module 2 Learning Objectives

At the end of this module you will be able to

Recognize the likely health care consequences of our growing Latino population

Describe the effect acculturation has on health care

Define the ldquohealthy migrant effectrdquo

Name the seven major health problems affecting Latinos

List eight Latino cultural values affecting health care

wwwInterCulturalAdvantagecom 23

Cultural Competency amp the Latino Patient Preview

Module 3

Latino Health

Practices

31 Health Attitudes amp Beliefs

32 Folk Medicine amp Traditional Healers

33 Communicating Health Information

wwwInterCulturalAdvantagecom 24

Cultural Competency amp the Latino Patient Preview

Module 3 Learning Objectives

At the end of this module you will be able to

Identify the three primary perceived causes of folk illnesses

Describe two folk illnesses that may be acute emergencies

Recognize the four types of traditional healers used by Latinos

List five compelling symptoms that prompt most Latinos to seek medical care

Identify four cultural values that are critical in teaching Latinos about health

wwwInterCulturalAdvantagecom 25

Cultural Competency amp the Latino Patient Preview

Module 4

The Competent

Clinical History

41 G-R-E-E-T the Individual

42 Guide the Interview

43 L-I-S-T-E-N for the

Clinical History

wwwInterCulturalAdvantagecom 26

Cultural Competency amp the Latino Patient Review

Module 4 Learning Objectives

At the end of this module you will be able to

Use the G-R-E-E-T method for characterizing Latino patients

Describe the two main difficulties in getting an accurate patient history

Explain six steps to guiding an interview

Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history

wwwInterCulturalAdvantagecom 27

Cultural Competency amp the Latino Patient Preview

Module 5

The Culturally Competent

Patient Evaluation

51 The Physical Exam

52 Examine your Patient

with C-A-R-E

53 A C-A-R-E-ful Mental

Health Evaluation

wwwInterCulturalAdvantagecom 28

Cultural Competency amp the Latino Patient Preview

Module 5 Learning Objectives

At the end of this module you will be able to

Identify components of a culturally competent physical exam

Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly

Describe the C-A-R-E method for conducting a mental health evaluation

wwwInterCulturalAdvantagecom 29

Cultural Competency amp the Latino Patient Preview

Module 6

The Culturally Competent

Treatment Plan

61 Further Tests amp

Negotiating Consent

62 Developing a T-R-E-A-T-ment Plan

63 Developing Patient

Loyalty

wwwInterCulturalAdvantagecom 30

Cultural Competency amp the Latino Patient Preview

Module 6 Learning Objectives

At the end of this module you will be able to

Identify the roles folk healers play in developing a therapeutic plan

Describe how to use the T-R-E-A-T method for negotiating consent

Describe three ways to build patient confidence

Name the elements of the effective farewell

Page 7: Seminar Previews

Culture Therapy amp Healing

Focus on Burundi

Michael Caudill MA RNInterCultural Advantage Consulting

Focus on Burundi

Questions

Who are the Burundians

Why are they here

What are their beliefs

How can I better communicate

What do I need to know toprovide effective care

wwwInterCulturalAdvantagecom 9

Folkmoot 2011

wwwInterCulturalAdvantagecom 10

Burundi Dancers in Waynesville NC

wwwInterCulturalAdvantagecom 11

Cultural Competency amp the

L a t i n o P a t i e n t

wwwInterCulturalAdvantagecom 12

Cultural Competency and the Latino Patient Overview

Seminar Descriptionbull Providers amp staff develop

skills needed to deliver culturally competent health care to Latinos

Presentation stylebull Video lecture simulation

s and vignettes build essential skills that will be used every day

bull Content can be modified to fit training and scheduling needs of the client

wwwInterCulturalAdvantagecom 13

Cultural Competency and the Latino Patient Overview

Seminar objectives

bull Prepare providers for demographic changes already underway

bull Decrease frustration amp dissatisfaction of patients amp providers

bull Increase staff retention

bull Better medical outcomes

wwwInterCulturalAdvantagecom 14

Cultural Competency and the Latino Patient Overview

Who will benefitbull Physicians

bull Supervisors

bull Nurses

bull CNAs

bull Allied Health Staff

bull Clerical Staff

bull Administrators

bull Firefighters

bull Police amp Security

bull EMTs

bull Paramedics

wwwInterCulturalAdvantagecom 15

Cultural Competency amp the Latino Patient Overview

My motivation

bull Prepare staff amp providers for demographic changes already underway

bull Decrease frustration dissatisfactionamp misunderstanding

bull Just plain interestinghellip

wwwInterCulturalAdvantagecom 16

Cultural Competency and the Latino Patient Overview

What is Cultural Competency

bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations

bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population

wwwInterCulturalAdvantagecom 17

Culture Communicationamp Health Care

Culturally competent health care requires more than just knowledge about various ethnic or cultural groups

It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)

Cultural Awareness

+

Cultural Knowledge

+

Cultural Skills

+

Ongoing Learning

=

Cultural Competence

wwwInterCulturalAdvantagecom 18

Cultural Competency amp the Latino Patient Overview

Module 1ldquoWhy Cultural

Competencyrdquo

Module 2Latino Snapshot

Module 3Latino Health Practices

Module 4Your Patients

Clinical History

Module 5

The Culturally Competent

Patient Evaluation

Module 6The Culturally Competent

Treatment Plan

wwwInterCulturalAdvantagecom 19

Cultural Competency amp the Latino Patient Preview

Module 1

ldquoWhy Cultural Competencyrdquo

11 Culture Communication amp Health Care

12 American Cultural Assumptions

13 Why Cultural Competency

wwwInterCulturalAdvantagecom 20

Cultural Competency amp the Latino Patient Preview

Module 1 Learning Objectives

At the end of this module you will be able to

bull Define cultural competence amp explain six reasons why it is needed

bull Identify the critical differences between an effective amp ineffective patient interaction

bull Describe the roles that culture plays in determining health wellness amp healing

bull Recognize four American cultural assumptions

bull Describe the four sequential steps to achieving cultural competency

wwwInterCulturalAdvantagecom 21

Cultural Competency amp the Latino Patient Preview

Module 2

Latino Snapshot

21 Latino Snapshot

22 Health Facts

23 Cultural Values

wwwInterCulturalAdvantagecom 22

Cultural Competency amp the Latino Patient Preview

Module 2 Learning Objectives

At the end of this module you will be able to

Recognize the likely health care consequences of our growing Latino population

Describe the effect acculturation has on health care

Define the ldquohealthy migrant effectrdquo

Name the seven major health problems affecting Latinos

List eight Latino cultural values affecting health care

wwwInterCulturalAdvantagecom 23

Cultural Competency amp the Latino Patient Preview

Module 3

Latino Health

Practices

31 Health Attitudes amp Beliefs

32 Folk Medicine amp Traditional Healers

33 Communicating Health Information

wwwInterCulturalAdvantagecom 24

Cultural Competency amp the Latino Patient Preview

Module 3 Learning Objectives

At the end of this module you will be able to

Identify the three primary perceived causes of folk illnesses

Describe two folk illnesses that may be acute emergencies

Recognize the four types of traditional healers used by Latinos

List five compelling symptoms that prompt most Latinos to seek medical care

Identify four cultural values that are critical in teaching Latinos about health

wwwInterCulturalAdvantagecom 25

Cultural Competency amp the Latino Patient Preview

Module 4

The Competent

Clinical History

41 G-R-E-E-T the Individual

42 Guide the Interview

43 L-I-S-T-E-N for the

Clinical History

wwwInterCulturalAdvantagecom 26

Cultural Competency amp the Latino Patient Review

Module 4 Learning Objectives

At the end of this module you will be able to

Use the G-R-E-E-T method for characterizing Latino patients

Describe the two main difficulties in getting an accurate patient history

Explain six steps to guiding an interview

Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history

wwwInterCulturalAdvantagecom 27

Cultural Competency amp the Latino Patient Preview

Module 5

The Culturally Competent

Patient Evaluation

51 The Physical Exam

52 Examine your Patient

with C-A-R-E

53 A C-A-R-E-ful Mental

Health Evaluation

wwwInterCulturalAdvantagecom 28

Cultural Competency amp the Latino Patient Preview

Module 5 Learning Objectives

At the end of this module you will be able to

Identify components of a culturally competent physical exam

Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly

Describe the C-A-R-E method for conducting a mental health evaluation

wwwInterCulturalAdvantagecom 29

Cultural Competency amp the Latino Patient Preview

Module 6

The Culturally Competent

Treatment Plan

61 Further Tests amp

Negotiating Consent

62 Developing a T-R-E-A-T-ment Plan

63 Developing Patient

Loyalty

wwwInterCulturalAdvantagecom 30

Cultural Competency amp the Latino Patient Preview

Module 6 Learning Objectives

At the end of this module you will be able to

Identify the roles folk healers play in developing a therapeutic plan

Describe how to use the T-R-E-A-T method for negotiating consent

Describe three ways to build patient confidence

Name the elements of the effective farewell

Page 8: Seminar Previews

Focus on Burundi

Questions

Who are the Burundians

Why are they here

What are their beliefs

How can I better communicate

What do I need to know toprovide effective care

wwwInterCulturalAdvantagecom 9

Folkmoot 2011

wwwInterCulturalAdvantagecom 10

Burundi Dancers in Waynesville NC

wwwInterCulturalAdvantagecom 11

Cultural Competency amp the

L a t i n o P a t i e n t

wwwInterCulturalAdvantagecom 12

Cultural Competency and the Latino Patient Overview

Seminar Descriptionbull Providers amp staff develop

skills needed to deliver culturally competent health care to Latinos

Presentation stylebull Video lecture simulation

s and vignettes build essential skills that will be used every day

bull Content can be modified to fit training and scheduling needs of the client

wwwInterCulturalAdvantagecom 13

Cultural Competency and the Latino Patient Overview

Seminar objectives

bull Prepare providers for demographic changes already underway

bull Decrease frustration amp dissatisfaction of patients amp providers

bull Increase staff retention

bull Better medical outcomes

wwwInterCulturalAdvantagecom 14

Cultural Competency and the Latino Patient Overview

Who will benefitbull Physicians

bull Supervisors

bull Nurses

bull CNAs

bull Allied Health Staff

bull Clerical Staff

bull Administrators

bull Firefighters

bull Police amp Security

bull EMTs

bull Paramedics

wwwInterCulturalAdvantagecom 15

Cultural Competency amp the Latino Patient Overview

My motivation

bull Prepare staff amp providers for demographic changes already underway

bull Decrease frustration dissatisfactionamp misunderstanding

bull Just plain interestinghellip

wwwInterCulturalAdvantagecom 16

Cultural Competency and the Latino Patient Overview

What is Cultural Competency

bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations

bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population

wwwInterCulturalAdvantagecom 17

Culture Communicationamp Health Care

Culturally competent health care requires more than just knowledge about various ethnic or cultural groups

It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)

Cultural Awareness

+

Cultural Knowledge

+

Cultural Skills

+

Ongoing Learning

=

Cultural Competence

wwwInterCulturalAdvantagecom 18

Cultural Competency amp the Latino Patient Overview

Module 1ldquoWhy Cultural

Competencyrdquo

Module 2Latino Snapshot

Module 3Latino Health Practices

Module 4Your Patients

Clinical History

Module 5

The Culturally Competent

Patient Evaluation

Module 6The Culturally Competent

Treatment Plan

wwwInterCulturalAdvantagecom 19

Cultural Competency amp the Latino Patient Preview

Module 1

ldquoWhy Cultural Competencyrdquo

11 Culture Communication amp Health Care

12 American Cultural Assumptions

13 Why Cultural Competency

wwwInterCulturalAdvantagecom 20

Cultural Competency amp the Latino Patient Preview

Module 1 Learning Objectives

At the end of this module you will be able to

bull Define cultural competence amp explain six reasons why it is needed

bull Identify the critical differences between an effective amp ineffective patient interaction

bull Describe the roles that culture plays in determining health wellness amp healing

bull Recognize four American cultural assumptions

bull Describe the four sequential steps to achieving cultural competency

wwwInterCulturalAdvantagecom 21

Cultural Competency amp the Latino Patient Preview

Module 2

Latino Snapshot

21 Latino Snapshot

22 Health Facts

23 Cultural Values

wwwInterCulturalAdvantagecom 22

Cultural Competency amp the Latino Patient Preview

Module 2 Learning Objectives

At the end of this module you will be able to

Recognize the likely health care consequences of our growing Latino population

Describe the effect acculturation has on health care

Define the ldquohealthy migrant effectrdquo

Name the seven major health problems affecting Latinos

List eight Latino cultural values affecting health care

wwwInterCulturalAdvantagecom 23

Cultural Competency amp the Latino Patient Preview

Module 3

Latino Health

Practices

31 Health Attitudes amp Beliefs

32 Folk Medicine amp Traditional Healers

33 Communicating Health Information

wwwInterCulturalAdvantagecom 24

Cultural Competency amp the Latino Patient Preview

Module 3 Learning Objectives

At the end of this module you will be able to

Identify the three primary perceived causes of folk illnesses

Describe two folk illnesses that may be acute emergencies

Recognize the four types of traditional healers used by Latinos

List five compelling symptoms that prompt most Latinos to seek medical care

Identify four cultural values that are critical in teaching Latinos about health

wwwInterCulturalAdvantagecom 25

Cultural Competency amp the Latino Patient Preview

Module 4

The Competent

Clinical History

41 G-R-E-E-T the Individual

42 Guide the Interview

43 L-I-S-T-E-N for the

Clinical History

wwwInterCulturalAdvantagecom 26

Cultural Competency amp the Latino Patient Review

Module 4 Learning Objectives

At the end of this module you will be able to

Use the G-R-E-E-T method for characterizing Latino patients

Describe the two main difficulties in getting an accurate patient history

Explain six steps to guiding an interview

Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history

wwwInterCulturalAdvantagecom 27

Cultural Competency amp the Latino Patient Preview

Module 5

The Culturally Competent

Patient Evaluation

51 The Physical Exam

52 Examine your Patient

with C-A-R-E

53 A C-A-R-E-ful Mental

Health Evaluation

wwwInterCulturalAdvantagecom 28

Cultural Competency amp the Latino Patient Preview

Module 5 Learning Objectives

At the end of this module you will be able to

Identify components of a culturally competent physical exam

Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly

Describe the C-A-R-E method for conducting a mental health evaluation

wwwInterCulturalAdvantagecom 29

Cultural Competency amp the Latino Patient Preview

Module 6

The Culturally Competent

Treatment Plan

61 Further Tests amp

Negotiating Consent

62 Developing a T-R-E-A-T-ment Plan

63 Developing Patient

Loyalty

wwwInterCulturalAdvantagecom 30

Cultural Competency amp the Latino Patient Preview

Module 6 Learning Objectives

At the end of this module you will be able to

Identify the roles folk healers play in developing a therapeutic plan

Describe how to use the T-R-E-A-T method for negotiating consent

Describe three ways to build patient confidence

Name the elements of the effective farewell

Page 9: Seminar Previews

Folkmoot 2011

wwwInterCulturalAdvantagecom 10

Burundi Dancers in Waynesville NC

wwwInterCulturalAdvantagecom 11

Cultural Competency amp the

L a t i n o P a t i e n t

wwwInterCulturalAdvantagecom 12

Cultural Competency and the Latino Patient Overview

Seminar Descriptionbull Providers amp staff develop

skills needed to deliver culturally competent health care to Latinos

Presentation stylebull Video lecture simulation

s and vignettes build essential skills that will be used every day

bull Content can be modified to fit training and scheduling needs of the client

wwwInterCulturalAdvantagecom 13

Cultural Competency and the Latino Patient Overview

Seminar objectives

bull Prepare providers for demographic changes already underway

bull Decrease frustration amp dissatisfaction of patients amp providers

bull Increase staff retention

bull Better medical outcomes

wwwInterCulturalAdvantagecom 14

Cultural Competency and the Latino Patient Overview

Who will benefitbull Physicians

bull Supervisors

bull Nurses

bull CNAs

bull Allied Health Staff

bull Clerical Staff

bull Administrators

bull Firefighters

bull Police amp Security

bull EMTs

bull Paramedics

wwwInterCulturalAdvantagecom 15

Cultural Competency amp the Latino Patient Overview

My motivation

bull Prepare staff amp providers for demographic changes already underway

bull Decrease frustration dissatisfactionamp misunderstanding

bull Just plain interestinghellip

wwwInterCulturalAdvantagecom 16

Cultural Competency and the Latino Patient Overview

What is Cultural Competency

bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations

bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population

wwwInterCulturalAdvantagecom 17

Culture Communicationamp Health Care

Culturally competent health care requires more than just knowledge about various ethnic or cultural groups

It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)

Cultural Awareness

+

Cultural Knowledge

+

Cultural Skills

+

Ongoing Learning

=

Cultural Competence

wwwInterCulturalAdvantagecom 18

Cultural Competency amp the Latino Patient Overview

Module 1ldquoWhy Cultural

Competencyrdquo

Module 2Latino Snapshot

Module 3Latino Health Practices

Module 4Your Patients

Clinical History

Module 5

The Culturally Competent

Patient Evaluation

Module 6The Culturally Competent

Treatment Plan

wwwInterCulturalAdvantagecom 19

Cultural Competency amp the Latino Patient Preview

Module 1

ldquoWhy Cultural Competencyrdquo

11 Culture Communication amp Health Care

12 American Cultural Assumptions

13 Why Cultural Competency

wwwInterCulturalAdvantagecom 20

Cultural Competency amp the Latino Patient Preview

Module 1 Learning Objectives

At the end of this module you will be able to

bull Define cultural competence amp explain six reasons why it is needed

bull Identify the critical differences between an effective amp ineffective patient interaction

bull Describe the roles that culture plays in determining health wellness amp healing

bull Recognize four American cultural assumptions

bull Describe the four sequential steps to achieving cultural competency

wwwInterCulturalAdvantagecom 21

Cultural Competency amp the Latino Patient Preview

Module 2

Latino Snapshot

21 Latino Snapshot

22 Health Facts

23 Cultural Values

wwwInterCulturalAdvantagecom 22

Cultural Competency amp the Latino Patient Preview

Module 2 Learning Objectives

At the end of this module you will be able to

Recognize the likely health care consequences of our growing Latino population

Describe the effect acculturation has on health care

Define the ldquohealthy migrant effectrdquo

Name the seven major health problems affecting Latinos

List eight Latino cultural values affecting health care

wwwInterCulturalAdvantagecom 23

Cultural Competency amp the Latino Patient Preview

Module 3

Latino Health

Practices

31 Health Attitudes amp Beliefs

32 Folk Medicine amp Traditional Healers

33 Communicating Health Information

wwwInterCulturalAdvantagecom 24

Cultural Competency amp the Latino Patient Preview

Module 3 Learning Objectives

At the end of this module you will be able to

Identify the three primary perceived causes of folk illnesses

Describe two folk illnesses that may be acute emergencies

Recognize the four types of traditional healers used by Latinos

List five compelling symptoms that prompt most Latinos to seek medical care

Identify four cultural values that are critical in teaching Latinos about health

wwwInterCulturalAdvantagecom 25

Cultural Competency amp the Latino Patient Preview

Module 4

The Competent

Clinical History

41 G-R-E-E-T the Individual

42 Guide the Interview

43 L-I-S-T-E-N for the

Clinical History

wwwInterCulturalAdvantagecom 26

Cultural Competency amp the Latino Patient Review

Module 4 Learning Objectives

At the end of this module you will be able to

Use the G-R-E-E-T method for characterizing Latino patients

Describe the two main difficulties in getting an accurate patient history

Explain six steps to guiding an interview

Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history

wwwInterCulturalAdvantagecom 27

Cultural Competency amp the Latino Patient Preview

Module 5

The Culturally Competent

Patient Evaluation

51 The Physical Exam

52 Examine your Patient

with C-A-R-E

53 A C-A-R-E-ful Mental

Health Evaluation

wwwInterCulturalAdvantagecom 28

Cultural Competency amp the Latino Patient Preview

Module 5 Learning Objectives

At the end of this module you will be able to

Identify components of a culturally competent physical exam

Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly

Describe the C-A-R-E method for conducting a mental health evaluation

wwwInterCulturalAdvantagecom 29

Cultural Competency amp the Latino Patient Preview

Module 6

The Culturally Competent

Treatment Plan

61 Further Tests amp

Negotiating Consent

62 Developing a T-R-E-A-T-ment Plan

63 Developing Patient

Loyalty

wwwInterCulturalAdvantagecom 30

Cultural Competency amp the Latino Patient Preview

Module 6 Learning Objectives

At the end of this module you will be able to

Identify the roles folk healers play in developing a therapeutic plan

Describe how to use the T-R-E-A-T method for negotiating consent

Describe three ways to build patient confidence

Name the elements of the effective farewell

Page 10: Seminar Previews

wwwInterCulturalAdvantagecom 11

Cultural Competency amp the

L a t i n o P a t i e n t

wwwInterCulturalAdvantagecom 12

Cultural Competency and the Latino Patient Overview

Seminar Descriptionbull Providers amp staff develop

skills needed to deliver culturally competent health care to Latinos

Presentation stylebull Video lecture simulation

s and vignettes build essential skills that will be used every day

bull Content can be modified to fit training and scheduling needs of the client

wwwInterCulturalAdvantagecom 13

Cultural Competency and the Latino Patient Overview

Seminar objectives

bull Prepare providers for demographic changes already underway

bull Decrease frustration amp dissatisfaction of patients amp providers

bull Increase staff retention

bull Better medical outcomes

wwwInterCulturalAdvantagecom 14

Cultural Competency and the Latino Patient Overview

Who will benefitbull Physicians

bull Supervisors

bull Nurses

bull CNAs

bull Allied Health Staff

bull Clerical Staff

bull Administrators

bull Firefighters

bull Police amp Security

bull EMTs

bull Paramedics

wwwInterCulturalAdvantagecom 15

Cultural Competency amp the Latino Patient Overview

My motivation

bull Prepare staff amp providers for demographic changes already underway

bull Decrease frustration dissatisfactionamp misunderstanding

bull Just plain interestinghellip

wwwInterCulturalAdvantagecom 16

Cultural Competency and the Latino Patient Overview

What is Cultural Competency

bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations

bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population

wwwInterCulturalAdvantagecom 17

Culture Communicationamp Health Care

Culturally competent health care requires more than just knowledge about various ethnic or cultural groups

It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)

Cultural Awareness

+

Cultural Knowledge

+

Cultural Skills

+

Ongoing Learning

=

Cultural Competence

wwwInterCulturalAdvantagecom 18

Cultural Competency amp the Latino Patient Overview

Module 1ldquoWhy Cultural

Competencyrdquo

Module 2Latino Snapshot

Module 3Latino Health Practices

Module 4Your Patients

Clinical History

Module 5

The Culturally Competent

Patient Evaluation

Module 6The Culturally Competent

Treatment Plan

wwwInterCulturalAdvantagecom 19

Cultural Competency amp the Latino Patient Preview

Module 1

ldquoWhy Cultural Competencyrdquo

11 Culture Communication amp Health Care

12 American Cultural Assumptions

13 Why Cultural Competency

wwwInterCulturalAdvantagecom 20

Cultural Competency amp the Latino Patient Preview

Module 1 Learning Objectives

At the end of this module you will be able to

bull Define cultural competence amp explain six reasons why it is needed

bull Identify the critical differences between an effective amp ineffective patient interaction

bull Describe the roles that culture plays in determining health wellness amp healing

bull Recognize four American cultural assumptions

bull Describe the four sequential steps to achieving cultural competency

wwwInterCulturalAdvantagecom 21

Cultural Competency amp the Latino Patient Preview

Module 2

Latino Snapshot

21 Latino Snapshot

22 Health Facts

23 Cultural Values

wwwInterCulturalAdvantagecom 22

Cultural Competency amp the Latino Patient Preview

Module 2 Learning Objectives

At the end of this module you will be able to

Recognize the likely health care consequences of our growing Latino population

Describe the effect acculturation has on health care

Define the ldquohealthy migrant effectrdquo

Name the seven major health problems affecting Latinos

List eight Latino cultural values affecting health care

wwwInterCulturalAdvantagecom 23

Cultural Competency amp the Latino Patient Preview

Module 3

Latino Health

Practices

31 Health Attitudes amp Beliefs

32 Folk Medicine amp Traditional Healers

33 Communicating Health Information

wwwInterCulturalAdvantagecom 24

Cultural Competency amp the Latino Patient Preview

Module 3 Learning Objectives

At the end of this module you will be able to

Identify the three primary perceived causes of folk illnesses

Describe two folk illnesses that may be acute emergencies

Recognize the four types of traditional healers used by Latinos

List five compelling symptoms that prompt most Latinos to seek medical care

Identify four cultural values that are critical in teaching Latinos about health

wwwInterCulturalAdvantagecom 25

Cultural Competency amp the Latino Patient Preview

Module 4

The Competent

Clinical History

41 G-R-E-E-T the Individual

42 Guide the Interview

43 L-I-S-T-E-N for the

Clinical History

wwwInterCulturalAdvantagecom 26

Cultural Competency amp the Latino Patient Review

Module 4 Learning Objectives

At the end of this module you will be able to

Use the G-R-E-E-T method for characterizing Latino patients

Describe the two main difficulties in getting an accurate patient history

Explain six steps to guiding an interview

Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history

wwwInterCulturalAdvantagecom 27

Cultural Competency amp the Latino Patient Preview

Module 5

The Culturally Competent

Patient Evaluation

51 The Physical Exam

52 Examine your Patient

with C-A-R-E

53 A C-A-R-E-ful Mental

Health Evaluation

wwwInterCulturalAdvantagecom 28

Cultural Competency amp the Latino Patient Preview

Module 5 Learning Objectives

At the end of this module you will be able to

Identify components of a culturally competent physical exam

Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly

Describe the C-A-R-E method for conducting a mental health evaluation

wwwInterCulturalAdvantagecom 29

Cultural Competency amp the Latino Patient Preview

Module 6

The Culturally Competent

Treatment Plan

61 Further Tests amp

Negotiating Consent

62 Developing a T-R-E-A-T-ment Plan

63 Developing Patient

Loyalty

wwwInterCulturalAdvantagecom 30

Cultural Competency amp the Latino Patient Preview

Module 6 Learning Objectives

At the end of this module you will be able to

Identify the roles folk healers play in developing a therapeutic plan

Describe how to use the T-R-E-A-T method for negotiating consent

Describe three ways to build patient confidence

Name the elements of the effective farewell

Page 11: Seminar Previews

wwwInterCulturalAdvantagecom 12

Cultural Competency and the Latino Patient Overview

Seminar Descriptionbull Providers amp staff develop

skills needed to deliver culturally competent health care to Latinos

Presentation stylebull Video lecture simulation

s and vignettes build essential skills that will be used every day

bull Content can be modified to fit training and scheduling needs of the client

wwwInterCulturalAdvantagecom 13

Cultural Competency and the Latino Patient Overview

Seminar objectives

bull Prepare providers for demographic changes already underway

bull Decrease frustration amp dissatisfaction of patients amp providers

bull Increase staff retention

bull Better medical outcomes

wwwInterCulturalAdvantagecom 14

Cultural Competency and the Latino Patient Overview

Who will benefitbull Physicians

bull Supervisors

bull Nurses

bull CNAs

bull Allied Health Staff

bull Clerical Staff

bull Administrators

bull Firefighters

bull Police amp Security

bull EMTs

bull Paramedics

wwwInterCulturalAdvantagecom 15

Cultural Competency amp the Latino Patient Overview

My motivation

bull Prepare staff amp providers for demographic changes already underway

bull Decrease frustration dissatisfactionamp misunderstanding

bull Just plain interestinghellip

wwwInterCulturalAdvantagecom 16

Cultural Competency and the Latino Patient Overview

What is Cultural Competency

bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations

bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population

wwwInterCulturalAdvantagecom 17

Culture Communicationamp Health Care

Culturally competent health care requires more than just knowledge about various ethnic or cultural groups

It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)

Cultural Awareness

+

Cultural Knowledge

+

Cultural Skills

+

Ongoing Learning

=

Cultural Competence

wwwInterCulturalAdvantagecom 18

Cultural Competency amp the Latino Patient Overview

Module 1ldquoWhy Cultural

Competencyrdquo

Module 2Latino Snapshot

Module 3Latino Health Practices

Module 4Your Patients

Clinical History

Module 5

The Culturally Competent

Patient Evaluation

Module 6The Culturally Competent

Treatment Plan

wwwInterCulturalAdvantagecom 19

Cultural Competency amp the Latino Patient Preview

Module 1

ldquoWhy Cultural Competencyrdquo

11 Culture Communication amp Health Care

12 American Cultural Assumptions

13 Why Cultural Competency

wwwInterCulturalAdvantagecom 20

Cultural Competency amp the Latino Patient Preview

Module 1 Learning Objectives

At the end of this module you will be able to

bull Define cultural competence amp explain six reasons why it is needed

bull Identify the critical differences between an effective amp ineffective patient interaction

bull Describe the roles that culture plays in determining health wellness amp healing

bull Recognize four American cultural assumptions

bull Describe the four sequential steps to achieving cultural competency

wwwInterCulturalAdvantagecom 21

Cultural Competency amp the Latino Patient Preview

Module 2

Latino Snapshot

21 Latino Snapshot

22 Health Facts

23 Cultural Values

wwwInterCulturalAdvantagecom 22

Cultural Competency amp the Latino Patient Preview

Module 2 Learning Objectives

At the end of this module you will be able to

Recognize the likely health care consequences of our growing Latino population

Describe the effect acculturation has on health care

Define the ldquohealthy migrant effectrdquo

Name the seven major health problems affecting Latinos

List eight Latino cultural values affecting health care

wwwInterCulturalAdvantagecom 23

Cultural Competency amp the Latino Patient Preview

Module 3

Latino Health

Practices

31 Health Attitudes amp Beliefs

32 Folk Medicine amp Traditional Healers

33 Communicating Health Information

wwwInterCulturalAdvantagecom 24

Cultural Competency amp the Latino Patient Preview

Module 3 Learning Objectives

At the end of this module you will be able to

Identify the three primary perceived causes of folk illnesses

Describe two folk illnesses that may be acute emergencies

Recognize the four types of traditional healers used by Latinos

List five compelling symptoms that prompt most Latinos to seek medical care

Identify four cultural values that are critical in teaching Latinos about health

wwwInterCulturalAdvantagecom 25

Cultural Competency amp the Latino Patient Preview

Module 4

The Competent

Clinical History

41 G-R-E-E-T the Individual

42 Guide the Interview

43 L-I-S-T-E-N for the

Clinical History

wwwInterCulturalAdvantagecom 26

Cultural Competency amp the Latino Patient Review

Module 4 Learning Objectives

At the end of this module you will be able to

Use the G-R-E-E-T method for characterizing Latino patients

Describe the two main difficulties in getting an accurate patient history

Explain six steps to guiding an interview

Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history

wwwInterCulturalAdvantagecom 27

Cultural Competency amp the Latino Patient Preview

Module 5

The Culturally Competent

Patient Evaluation

51 The Physical Exam

52 Examine your Patient

with C-A-R-E

53 A C-A-R-E-ful Mental

Health Evaluation

wwwInterCulturalAdvantagecom 28

Cultural Competency amp the Latino Patient Preview

Module 5 Learning Objectives

At the end of this module you will be able to

Identify components of a culturally competent physical exam

Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly

Describe the C-A-R-E method for conducting a mental health evaluation

wwwInterCulturalAdvantagecom 29

Cultural Competency amp the Latino Patient Preview

Module 6

The Culturally Competent

Treatment Plan

61 Further Tests amp

Negotiating Consent

62 Developing a T-R-E-A-T-ment Plan

63 Developing Patient

Loyalty

wwwInterCulturalAdvantagecom 30

Cultural Competency amp the Latino Patient Preview

Module 6 Learning Objectives

At the end of this module you will be able to

Identify the roles folk healers play in developing a therapeutic plan

Describe how to use the T-R-E-A-T method for negotiating consent

Describe three ways to build patient confidence

Name the elements of the effective farewell

Page 12: Seminar Previews

wwwInterCulturalAdvantagecom 13

Cultural Competency and the Latino Patient Overview

Seminar objectives

bull Prepare providers for demographic changes already underway

bull Decrease frustration amp dissatisfaction of patients amp providers

bull Increase staff retention

bull Better medical outcomes

wwwInterCulturalAdvantagecom 14

Cultural Competency and the Latino Patient Overview

Who will benefitbull Physicians

bull Supervisors

bull Nurses

bull CNAs

bull Allied Health Staff

bull Clerical Staff

bull Administrators

bull Firefighters

bull Police amp Security

bull EMTs

bull Paramedics

wwwInterCulturalAdvantagecom 15

Cultural Competency amp the Latino Patient Overview

My motivation

bull Prepare staff amp providers for demographic changes already underway

bull Decrease frustration dissatisfactionamp misunderstanding

bull Just plain interestinghellip

wwwInterCulturalAdvantagecom 16

Cultural Competency and the Latino Patient Overview

What is Cultural Competency

bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations

bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population

wwwInterCulturalAdvantagecom 17

Culture Communicationamp Health Care

Culturally competent health care requires more than just knowledge about various ethnic or cultural groups

It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)

Cultural Awareness

+

Cultural Knowledge

+

Cultural Skills

+

Ongoing Learning

=

Cultural Competence

wwwInterCulturalAdvantagecom 18

Cultural Competency amp the Latino Patient Overview

Module 1ldquoWhy Cultural

Competencyrdquo

Module 2Latino Snapshot

Module 3Latino Health Practices

Module 4Your Patients

Clinical History

Module 5

The Culturally Competent

Patient Evaluation

Module 6The Culturally Competent

Treatment Plan

wwwInterCulturalAdvantagecom 19

Cultural Competency amp the Latino Patient Preview

Module 1

ldquoWhy Cultural Competencyrdquo

11 Culture Communication amp Health Care

12 American Cultural Assumptions

13 Why Cultural Competency

wwwInterCulturalAdvantagecom 20

Cultural Competency amp the Latino Patient Preview

Module 1 Learning Objectives

At the end of this module you will be able to

bull Define cultural competence amp explain six reasons why it is needed

bull Identify the critical differences between an effective amp ineffective patient interaction

bull Describe the roles that culture plays in determining health wellness amp healing

bull Recognize four American cultural assumptions

bull Describe the four sequential steps to achieving cultural competency

wwwInterCulturalAdvantagecom 21

Cultural Competency amp the Latino Patient Preview

Module 2

Latino Snapshot

21 Latino Snapshot

22 Health Facts

23 Cultural Values

wwwInterCulturalAdvantagecom 22

Cultural Competency amp the Latino Patient Preview

Module 2 Learning Objectives

At the end of this module you will be able to

Recognize the likely health care consequences of our growing Latino population

Describe the effect acculturation has on health care

Define the ldquohealthy migrant effectrdquo

Name the seven major health problems affecting Latinos

List eight Latino cultural values affecting health care

wwwInterCulturalAdvantagecom 23

Cultural Competency amp the Latino Patient Preview

Module 3

Latino Health

Practices

31 Health Attitudes amp Beliefs

32 Folk Medicine amp Traditional Healers

33 Communicating Health Information

wwwInterCulturalAdvantagecom 24

Cultural Competency amp the Latino Patient Preview

Module 3 Learning Objectives

At the end of this module you will be able to

Identify the three primary perceived causes of folk illnesses

Describe two folk illnesses that may be acute emergencies

Recognize the four types of traditional healers used by Latinos

List five compelling symptoms that prompt most Latinos to seek medical care

Identify four cultural values that are critical in teaching Latinos about health

wwwInterCulturalAdvantagecom 25

Cultural Competency amp the Latino Patient Preview

Module 4

The Competent

Clinical History

41 G-R-E-E-T the Individual

42 Guide the Interview

43 L-I-S-T-E-N for the

Clinical History

wwwInterCulturalAdvantagecom 26

Cultural Competency amp the Latino Patient Review

Module 4 Learning Objectives

At the end of this module you will be able to

Use the G-R-E-E-T method for characterizing Latino patients

Describe the two main difficulties in getting an accurate patient history

Explain six steps to guiding an interview

Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history

wwwInterCulturalAdvantagecom 27

Cultural Competency amp the Latino Patient Preview

Module 5

The Culturally Competent

Patient Evaluation

51 The Physical Exam

52 Examine your Patient

with C-A-R-E

53 A C-A-R-E-ful Mental

Health Evaluation

wwwInterCulturalAdvantagecom 28

Cultural Competency amp the Latino Patient Preview

Module 5 Learning Objectives

At the end of this module you will be able to

Identify components of a culturally competent physical exam

Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly

Describe the C-A-R-E method for conducting a mental health evaluation

wwwInterCulturalAdvantagecom 29

Cultural Competency amp the Latino Patient Preview

Module 6

The Culturally Competent

Treatment Plan

61 Further Tests amp

Negotiating Consent

62 Developing a T-R-E-A-T-ment Plan

63 Developing Patient

Loyalty

wwwInterCulturalAdvantagecom 30

Cultural Competency amp the Latino Patient Preview

Module 6 Learning Objectives

At the end of this module you will be able to

Identify the roles folk healers play in developing a therapeutic plan

Describe how to use the T-R-E-A-T method for negotiating consent

Describe three ways to build patient confidence

Name the elements of the effective farewell

Page 13: Seminar Previews

wwwInterCulturalAdvantagecom 14

Cultural Competency and the Latino Patient Overview

Who will benefitbull Physicians

bull Supervisors

bull Nurses

bull CNAs

bull Allied Health Staff

bull Clerical Staff

bull Administrators

bull Firefighters

bull Police amp Security

bull EMTs

bull Paramedics

wwwInterCulturalAdvantagecom 15

Cultural Competency amp the Latino Patient Overview

My motivation

bull Prepare staff amp providers for demographic changes already underway

bull Decrease frustration dissatisfactionamp misunderstanding

bull Just plain interestinghellip

wwwInterCulturalAdvantagecom 16

Cultural Competency and the Latino Patient Overview

What is Cultural Competency

bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations

bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population

wwwInterCulturalAdvantagecom 17

Culture Communicationamp Health Care

Culturally competent health care requires more than just knowledge about various ethnic or cultural groups

It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)

Cultural Awareness

+

Cultural Knowledge

+

Cultural Skills

+

Ongoing Learning

=

Cultural Competence

wwwInterCulturalAdvantagecom 18

Cultural Competency amp the Latino Patient Overview

Module 1ldquoWhy Cultural

Competencyrdquo

Module 2Latino Snapshot

Module 3Latino Health Practices

Module 4Your Patients

Clinical History

Module 5

The Culturally Competent

Patient Evaluation

Module 6The Culturally Competent

Treatment Plan

wwwInterCulturalAdvantagecom 19

Cultural Competency amp the Latino Patient Preview

Module 1

ldquoWhy Cultural Competencyrdquo

11 Culture Communication amp Health Care

12 American Cultural Assumptions

13 Why Cultural Competency

wwwInterCulturalAdvantagecom 20

Cultural Competency amp the Latino Patient Preview

Module 1 Learning Objectives

At the end of this module you will be able to

bull Define cultural competence amp explain six reasons why it is needed

bull Identify the critical differences between an effective amp ineffective patient interaction

bull Describe the roles that culture plays in determining health wellness amp healing

bull Recognize four American cultural assumptions

bull Describe the four sequential steps to achieving cultural competency

wwwInterCulturalAdvantagecom 21

Cultural Competency amp the Latino Patient Preview

Module 2

Latino Snapshot

21 Latino Snapshot

22 Health Facts

23 Cultural Values

wwwInterCulturalAdvantagecom 22

Cultural Competency amp the Latino Patient Preview

Module 2 Learning Objectives

At the end of this module you will be able to

Recognize the likely health care consequences of our growing Latino population

Describe the effect acculturation has on health care

Define the ldquohealthy migrant effectrdquo

Name the seven major health problems affecting Latinos

List eight Latino cultural values affecting health care

wwwInterCulturalAdvantagecom 23

Cultural Competency amp the Latino Patient Preview

Module 3

Latino Health

Practices

31 Health Attitudes amp Beliefs

32 Folk Medicine amp Traditional Healers

33 Communicating Health Information

wwwInterCulturalAdvantagecom 24

Cultural Competency amp the Latino Patient Preview

Module 3 Learning Objectives

At the end of this module you will be able to

Identify the three primary perceived causes of folk illnesses

Describe two folk illnesses that may be acute emergencies

Recognize the four types of traditional healers used by Latinos

List five compelling symptoms that prompt most Latinos to seek medical care

Identify four cultural values that are critical in teaching Latinos about health

wwwInterCulturalAdvantagecom 25

Cultural Competency amp the Latino Patient Preview

Module 4

The Competent

Clinical History

41 G-R-E-E-T the Individual

42 Guide the Interview

43 L-I-S-T-E-N for the

Clinical History

wwwInterCulturalAdvantagecom 26

Cultural Competency amp the Latino Patient Review

Module 4 Learning Objectives

At the end of this module you will be able to

Use the G-R-E-E-T method for characterizing Latino patients

Describe the two main difficulties in getting an accurate patient history

Explain six steps to guiding an interview

Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history

wwwInterCulturalAdvantagecom 27

Cultural Competency amp the Latino Patient Preview

Module 5

The Culturally Competent

Patient Evaluation

51 The Physical Exam

52 Examine your Patient

with C-A-R-E

53 A C-A-R-E-ful Mental

Health Evaluation

wwwInterCulturalAdvantagecom 28

Cultural Competency amp the Latino Patient Preview

Module 5 Learning Objectives

At the end of this module you will be able to

Identify components of a culturally competent physical exam

Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly

Describe the C-A-R-E method for conducting a mental health evaluation

wwwInterCulturalAdvantagecom 29

Cultural Competency amp the Latino Patient Preview

Module 6

The Culturally Competent

Treatment Plan

61 Further Tests amp

Negotiating Consent

62 Developing a T-R-E-A-T-ment Plan

63 Developing Patient

Loyalty

wwwInterCulturalAdvantagecom 30

Cultural Competency amp the Latino Patient Preview

Module 6 Learning Objectives

At the end of this module you will be able to

Identify the roles folk healers play in developing a therapeutic plan

Describe how to use the T-R-E-A-T method for negotiating consent

Describe three ways to build patient confidence

Name the elements of the effective farewell

Page 14: Seminar Previews

wwwInterCulturalAdvantagecom 15

Cultural Competency amp the Latino Patient Overview

My motivation

bull Prepare staff amp providers for demographic changes already underway

bull Decrease frustration dissatisfactionamp misunderstanding

bull Just plain interestinghellip

wwwInterCulturalAdvantagecom 16

Cultural Competency and the Latino Patient Overview

What is Cultural Competency

bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations

bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population

wwwInterCulturalAdvantagecom 17

Culture Communicationamp Health Care

Culturally competent health care requires more than just knowledge about various ethnic or cultural groups

It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)

Cultural Awareness

+

Cultural Knowledge

+

Cultural Skills

+

Ongoing Learning

=

Cultural Competence

wwwInterCulturalAdvantagecom 18

Cultural Competency amp the Latino Patient Overview

Module 1ldquoWhy Cultural

Competencyrdquo

Module 2Latino Snapshot

Module 3Latino Health Practices

Module 4Your Patients

Clinical History

Module 5

The Culturally Competent

Patient Evaluation

Module 6The Culturally Competent

Treatment Plan

wwwInterCulturalAdvantagecom 19

Cultural Competency amp the Latino Patient Preview

Module 1

ldquoWhy Cultural Competencyrdquo

11 Culture Communication amp Health Care

12 American Cultural Assumptions

13 Why Cultural Competency

wwwInterCulturalAdvantagecom 20

Cultural Competency amp the Latino Patient Preview

Module 1 Learning Objectives

At the end of this module you will be able to

bull Define cultural competence amp explain six reasons why it is needed

bull Identify the critical differences between an effective amp ineffective patient interaction

bull Describe the roles that culture plays in determining health wellness amp healing

bull Recognize four American cultural assumptions

bull Describe the four sequential steps to achieving cultural competency

wwwInterCulturalAdvantagecom 21

Cultural Competency amp the Latino Patient Preview

Module 2

Latino Snapshot

21 Latino Snapshot

22 Health Facts

23 Cultural Values

wwwInterCulturalAdvantagecom 22

Cultural Competency amp the Latino Patient Preview

Module 2 Learning Objectives

At the end of this module you will be able to

Recognize the likely health care consequences of our growing Latino population

Describe the effect acculturation has on health care

Define the ldquohealthy migrant effectrdquo

Name the seven major health problems affecting Latinos

List eight Latino cultural values affecting health care

wwwInterCulturalAdvantagecom 23

Cultural Competency amp the Latino Patient Preview

Module 3

Latino Health

Practices

31 Health Attitudes amp Beliefs

32 Folk Medicine amp Traditional Healers

33 Communicating Health Information

wwwInterCulturalAdvantagecom 24

Cultural Competency amp the Latino Patient Preview

Module 3 Learning Objectives

At the end of this module you will be able to

Identify the three primary perceived causes of folk illnesses

Describe two folk illnesses that may be acute emergencies

Recognize the four types of traditional healers used by Latinos

List five compelling symptoms that prompt most Latinos to seek medical care

Identify four cultural values that are critical in teaching Latinos about health

wwwInterCulturalAdvantagecom 25

Cultural Competency amp the Latino Patient Preview

Module 4

The Competent

Clinical History

41 G-R-E-E-T the Individual

42 Guide the Interview

43 L-I-S-T-E-N for the

Clinical History

wwwInterCulturalAdvantagecom 26

Cultural Competency amp the Latino Patient Review

Module 4 Learning Objectives

At the end of this module you will be able to

Use the G-R-E-E-T method for characterizing Latino patients

Describe the two main difficulties in getting an accurate patient history

Explain six steps to guiding an interview

Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history

wwwInterCulturalAdvantagecom 27

Cultural Competency amp the Latino Patient Preview

Module 5

The Culturally Competent

Patient Evaluation

51 The Physical Exam

52 Examine your Patient

with C-A-R-E

53 A C-A-R-E-ful Mental

Health Evaluation

wwwInterCulturalAdvantagecom 28

Cultural Competency amp the Latino Patient Preview

Module 5 Learning Objectives

At the end of this module you will be able to

Identify components of a culturally competent physical exam

Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly

Describe the C-A-R-E method for conducting a mental health evaluation

wwwInterCulturalAdvantagecom 29

Cultural Competency amp the Latino Patient Preview

Module 6

The Culturally Competent

Treatment Plan

61 Further Tests amp

Negotiating Consent

62 Developing a T-R-E-A-T-ment Plan

63 Developing Patient

Loyalty

wwwInterCulturalAdvantagecom 30

Cultural Competency amp the Latino Patient Preview

Module 6 Learning Objectives

At the end of this module you will be able to

Identify the roles folk healers play in developing a therapeutic plan

Describe how to use the T-R-E-A-T method for negotiating consent

Describe three ways to build patient confidence

Name the elements of the effective farewell

Page 15: Seminar Previews

wwwInterCulturalAdvantagecom 16

Cultural Competency and the Latino Patient Overview

What is Cultural Competency

bull Cultural Competency is a set of behaviors attitudes and policies that enable health care providers to work effectively in cross-cultural situations

bull Cultural competency provides staff with the tools necessary to provide effective compassionate care for your diverse patient population

wwwInterCulturalAdvantagecom 17

Culture Communicationamp Health Care

Culturally competent health care requires more than just knowledge about various ethnic or cultural groups

It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)

Cultural Awareness

+

Cultural Knowledge

+

Cultural Skills

+

Ongoing Learning

=

Cultural Competence

wwwInterCulturalAdvantagecom 18

Cultural Competency amp the Latino Patient Overview

Module 1ldquoWhy Cultural

Competencyrdquo

Module 2Latino Snapshot

Module 3Latino Health Practices

Module 4Your Patients

Clinical History

Module 5

The Culturally Competent

Patient Evaluation

Module 6The Culturally Competent

Treatment Plan

wwwInterCulturalAdvantagecom 19

Cultural Competency amp the Latino Patient Preview

Module 1

ldquoWhy Cultural Competencyrdquo

11 Culture Communication amp Health Care

12 American Cultural Assumptions

13 Why Cultural Competency

wwwInterCulturalAdvantagecom 20

Cultural Competency amp the Latino Patient Preview

Module 1 Learning Objectives

At the end of this module you will be able to

bull Define cultural competence amp explain six reasons why it is needed

bull Identify the critical differences between an effective amp ineffective patient interaction

bull Describe the roles that culture plays in determining health wellness amp healing

bull Recognize four American cultural assumptions

bull Describe the four sequential steps to achieving cultural competency

wwwInterCulturalAdvantagecom 21

Cultural Competency amp the Latino Patient Preview

Module 2

Latino Snapshot

21 Latino Snapshot

22 Health Facts

23 Cultural Values

wwwInterCulturalAdvantagecom 22

Cultural Competency amp the Latino Patient Preview

Module 2 Learning Objectives

At the end of this module you will be able to

Recognize the likely health care consequences of our growing Latino population

Describe the effect acculturation has on health care

Define the ldquohealthy migrant effectrdquo

Name the seven major health problems affecting Latinos

List eight Latino cultural values affecting health care

wwwInterCulturalAdvantagecom 23

Cultural Competency amp the Latino Patient Preview

Module 3

Latino Health

Practices

31 Health Attitudes amp Beliefs

32 Folk Medicine amp Traditional Healers

33 Communicating Health Information

wwwInterCulturalAdvantagecom 24

Cultural Competency amp the Latino Patient Preview

Module 3 Learning Objectives

At the end of this module you will be able to

Identify the three primary perceived causes of folk illnesses

Describe two folk illnesses that may be acute emergencies

Recognize the four types of traditional healers used by Latinos

List five compelling symptoms that prompt most Latinos to seek medical care

Identify four cultural values that are critical in teaching Latinos about health

wwwInterCulturalAdvantagecom 25

Cultural Competency amp the Latino Patient Preview

Module 4

The Competent

Clinical History

41 G-R-E-E-T the Individual

42 Guide the Interview

43 L-I-S-T-E-N for the

Clinical History

wwwInterCulturalAdvantagecom 26

Cultural Competency amp the Latino Patient Review

Module 4 Learning Objectives

At the end of this module you will be able to

Use the G-R-E-E-T method for characterizing Latino patients

Describe the two main difficulties in getting an accurate patient history

Explain six steps to guiding an interview

Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history

wwwInterCulturalAdvantagecom 27

Cultural Competency amp the Latino Patient Preview

Module 5

The Culturally Competent

Patient Evaluation

51 The Physical Exam

52 Examine your Patient

with C-A-R-E

53 A C-A-R-E-ful Mental

Health Evaluation

wwwInterCulturalAdvantagecom 28

Cultural Competency amp the Latino Patient Preview

Module 5 Learning Objectives

At the end of this module you will be able to

Identify components of a culturally competent physical exam

Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly

Describe the C-A-R-E method for conducting a mental health evaluation

wwwInterCulturalAdvantagecom 29

Cultural Competency amp the Latino Patient Preview

Module 6

The Culturally Competent

Treatment Plan

61 Further Tests amp

Negotiating Consent

62 Developing a T-R-E-A-T-ment Plan

63 Developing Patient

Loyalty

wwwInterCulturalAdvantagecom 30

Cultural Competency amp the Latino Patient Preview

Module 6 Learning Objectives

At the end of this module you will be able to

Identify the roles folk healers play in developing a therapeutic plan

Describe how to use the T-R-E-A-T method for negotiating consent

Describe three ways to build patient confidence

Name the elements of the effective farewell

Page 16: Seminar Previews

wwwInterCulturalAdvantagecom 17

Culture Communicationamp Health Care

Culturally competent health care requires more than just knowledge about various ethnic or cultural groups

It is the combination of accurate knowledge attitudes amp skills with policies supporting their application (3)

Cultural Awareness

+

Cultural Knowledge

+

Cultural Skills

+

Ongoing Learning

=

Cultural Competence

wwwInterCulturalAdvantagecom 18

Cultural Competency amp the Latino Patient Overview

Module 1ldquoWhy Cultural

Competencyrdquo

Module 2Latino Snapshot

Module 3Latino Health Practices

Module 4Your Patients

Clinical History

Module 5

The Culturally Competent

Patient Evaluation

Module 6The Culturally Competent

Treatment Plan

wwwInterCulturalAdvantagecom 19

Cultural Competency amp the Latino Patient Preview

Module 1

ldquoWhy Cultural Competencyrdquo

11 Culture Communication amp Health Care

12 American Cultural Assumptions

13 Why Cultural Competency

wwwInterCulturalAdvantagecom 20

Cultural Competency amp the Latino Patient Preview

Module 1 Learning Objectives

At the end of this module you will be able to

bull Define cultural competence amp explain six reasons why it is needed

bull Identify the critical differences between an effective amp ineffective patient interaction

bull Describe the roles that culture plays in determining health wellness amp healing

bull Recognize four American cultural assumptions

bull Describe the four sequential steps to achieving cultural competency

wwwInterCulturalAdvantagecom 21

Cultural Competency amp the Latino Patient Preview

Module 2

Latino Snapshot

21 Latino Snapshot

22 Health Facts

23 Cultural Values

wwwInterCulturalAdvantagecom 22

Cultural Competency amp the Latino Patient Preview

Module 2 Learning Objectives

At the end of this module you will be able to

Recognize the likely health care consequences of our growing Latino population

Describe the effect acculturation has on health care

Define the ldquohealthy migrant effectrdquo

Name the seven major health problems affecting Latinos

List eight Latino cultural values affecting health care

wwwInterCulturalAdvantagecom 23

Cultural Competency amp the Latino Patient Preview

Module 3

Latino Health

Practices

31 Health Attitudes amp Beliefs

32 Folk Medicine amp Traditional Healers

33 Communicating Health Information

wwwInterCulturalAdvantagecom 24

Cultural Competency amp the Latino Patient Preview

Module 3 Learning Objectives

At the end of this module you will be able to

Identify the three primary perceived causes of folk illnesses

Describe two folk illnesses that may be acute emergencies

Recognize the four types of traditional healers used by Latinos

List five compelling symptoms that prompt most Latinos to seek medical care

Identify four cultural values that are critical in teaching Latinos about health

wwwInterCulturalAdvantagecom 25

Cultural Competency amp the Latino Patient Preview

Module 4

The Competent

Clinical History

41 G-R-E-E-T the Individual

42 Guide the Interview

43 L-I-S-T-E-N for the

Clinical History

wwwInterCulturalAdvantagecom 26

Cultural Competency amp the Latino Patient Review

Module 4 Learning Objectives

At the end of this module you will be able to

Use the G-R-E-E-T method for characterizing Latino patients

Describe the two main difficulties in getting an accurate patient history

Explain six steps to guiding an interview

Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history

wwwInterCulturalAdvantagecom 27

Cultural Competency amp the Latino Patient Preview

Module 5

The Culturally Competent

Patient Evaluation

51 The Physical Exam

52 Examine your Patient

with C-A-R-E

53 A C-A-R-E-ful Mental

Health Evaluation

wwwInterCulturalAdvantagecom 28

Cultural Competency amp the Latino Patient Preview

Module 5 Learning Objectives

At the end of this module you will be able to

Identify components of a culturally competent physical exam

Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly

Describe the C-A-R-E method for conducting a mental health evaluation

wwwInterCulturalAdvantagecom 29

Cultural Competency amp the Latino Patient Preview

Module 6

The Culturally Competent

Treatment Plan

61 Further Tests amp

Negotiating Consent

62 Developing a T-R-E-A-T-ment Plan

63 Developing Patient

Loyalty

wwwInterCulturalAdvantagecom 30

Cultural Competency amp the Latino Patient Preview

Module 6 Learning Objectives

At the end of this module you will be able to

Identify the roles folk healers play in developing a therapeutic plan

Describe how to use the T-R-E-A-T method for negotiating consent

Describe three ways to build patient confidence

Name the elements of the effective farewell

Page 17: Seminar Previews

wwwInterCulturalAdvantagecom 18

Cultural Competency amp the Latino Patient Overview

Module 1ldquoWhy Cultural

Competencyrdquo

Module 2Latino Snapshot

Module 3Latino Health Practices

Module 4Your Patients

Clinical History

Module 5

The Culturally Competent

Patient Evaluation

Module 6The Culturally Competent

Treatment Plan

wwwInterCulturalAdvantagecom 19

Cultural Competency amp the Latino Patient Preview

Module 1

ldquoWhy Cultural Competencyrdquo

11 Culture Communication amp Health Care

12 American Cultural Assumptions

13 Why Cultural Competency

wwwInterCulturalAdvantagecom 20

Cultural Competency amp the Latino Patient Preview

Module 1 Learning Objectives

At the end of this module you will be able to

bull Define cultural competence amp explain six reasons why it is needed

bull Identify the critical differences between an effective amp ineffective patient interaction

bull Describe the roles that culture plays in determining health wellness amp healing

bull Recognize four American cultural assumptions

bull Describe the four sequential steps to achieving cultural competency

wwwInterCulturalAdvantagecom 21

Cultural Competency amp the Latino Patient Preview

Module 2

Latino Snapshot

21 Latino Snapshot

22 Health Facts

23 Cultural Values

wwwInterCulturalAdvantagecom 22

Cultural Competency amp the Latino Patient Preview

Module 2 Learning Objectives

At the end of this module you will be able to

Recognize the likely health care consequences of our growing Latino population

Describe the effect acculturation has on health care

Define the ldquohealthy migrant effectrdquo

Name the seven major health problems affecting Latinos

List eight Latino cultural values affecting health care

wwwInterCulturalAdvantagecom 23

Cultural Competency amp the Latino Patient Preview

Module 3

Latino Health

Practices

31 Health Attitudes amp Beliefs

32 Folk Medicine amp Traditional Healers

33 Communicating Health Information

wwwInterCulturalAdvantagecom 24

Cultural Competency amp the Latino Patient Preview

Module 3 Learning Objectives

At the end of this module you will be able to

Identify the three primary perceived causes of folk illnesses

Describe two folk illnesses that may be acute emergencies

Recognize the four types of traditional healers used by Latinos

List five compelling symptoms that prompt most Latinos to seek medical care

Identify four cultural values that are critical in teaching Latinos about health

wwwInterCulturalAdvantagecom 25

Cultural Competency amp the Latino Patient Preview

Module 4

The Competent

Clinical History

41 G-R-E-E-T the Individual

42 Guide the Interview

43 L-I-S-T-E-N for the

Clinical History

wwwInterCulturalAdvantagecom 26

Cultural Competency amp the Latino Patient Review

Module 4 Learning Objectives

At the end of this module you will be able to

Use the G-R-E-E-T method for characterizing Latino patients

Describe the two main difficulties in getting an accurate patient history

Explain six steps to guiding an interview

Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history

wwwInterCulturalAdvantagecom 27

Cultural Competency amp the Latino Patient Preview

Module 5

The Culturally Competent

Patient Evaluation

51 The Physical Exam

52 Examine your Patient

with C-A-R-E

53 A C-A-R-E-ful Mental

Health Evaluation

wwwInterCulturalAdvantagecom 28

Cultural Competency amp the Latino Patient Preview

Module 5 Learning Objectives

At the end of this module you will be able to

Identify components of a culturally competent physical exam

Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly

Describe the C-A-R-E method for conducting a mental health evaluation

wwwInterCulturalAdvantagecom 29

Cultural Competency amp the Latino Patient Preview

Module 6

The Culturally Competent

Treatment Plan

61 Further Tests amp

Negotiating Consent

62 Developing a T-R-E-A-T-ment Plan

63 Developing Patient

Loyalty

wwwInterCulturalAdvantagecom 30

Cultural Competency amp the Latino Patient Preview

Module 6 Learning Objectives

At the end of this module you will be able to

Identify the roles folk healers play in developing a therapeutic plan

Describe how to use the T-R-E-A-T method for negotiating consent

Describe three ways to build patient confidence

Name the elements of the effective farewell

Page 18: Seminar Previews

wwwInterCulturalAdvantagecom 19

Cultural Competency amp the Latino Patient Preview

Module 1

ldquoWhy Cultural Competencyrdquo

11 Culture Communication amp Health Care

12 American Cultural Assumptions

13 Why Cultural Competency

wwwInterCulturalAdvantagecom 20

Cultural Competency amp the Latino Patient Preview

Module 1 Learning Objectives

At the end of this module you will be able to

bull Define cultural competence amp explain six reasons why it is needed

bull Identify the critical differences between an effective amp ineffective patient interaction

bull Describe the roles that culture plays in determining health wellness amp healing

bull Recognize four American cultural assumptions

bull Describe the four sequential steps to achieving cultural competency

wwwInterCulturalAdvantagecom 21

Cultural Competency amp the Latino Patient Preview

Module 2

Latino Snapshot

21 Latino Snapshot

22 Health Facts

23 Cultural Values

wwwInterCulturalAdvantagecom 22

Cultural Competency amp the Latino Patient Preview

Module 2 Learning Objectives

At the end of this module you will be able to

Recognize the likely health care consequences of our growing Latino population

Describe the effect acculturation has on health care

Define the ldquohealthy migrant effectrdquo

Name the seven major health problems affecting Latinos

List eight Latino cultural values affecting health care

wwwInterCulturalAdvantagecom 23

Cultural Competency amp the Latino Patient Preview

Module 3

Latino Health

Practices

31 Health Attitudes amp Beliefs

32 Folk Medicine amp Traditional Healers

33 Communicating Health Information

wwwInterCulturalAdvantagecom 24

Cultural Competency amp the Latino Patient Preview

Module 3 Learning Objectives

At the end of this module you will be able to

Identify the three primary perceived causes of folk illnesses

Describe two folk illnesses that may be acute emergencies

Recognize the four types of traditional healers used by Latinos

List five compelling symptoms that prompt most Latinos to seek medical care

Identify four cultural values that are critical in teaching Latinos about health

wwwInterCulturalAdvantagecom 25

Cultural Competency amp the Latino Patient Preview

Module 4

The Competent

Clinical History

41 G-R-E-E-T the Individual

42 Guide the Interview

43 L-I-S-T-E-N for the

Clinical History

wwwInterCulturalAdvantagecom 26

Cultural Competency amp the Latino Patient Review

Module 4 Learning Objectives

At the end of this module you will be able to

Use the G-R-E-E-T method for characterizing Latino patients

Describe the two main difficulties in getting an accurate patient history

Explain six steps to guiding an interview

Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history

wwwInterCulturalAdvantagecom 27

Cultural Competency amp the Latino Patient Preview

Module 5

The Culturally Competent

Patient Evaluation

51 The Physical Exam

52 Examine your Patient

with C-A-R-E

53 A C-A-R-E-ful Mental

Health Evaluation

wwwInterCulturalAdvantagecom 28

Cultural Competency amp the Latino Patient Preview

Module 5 Learning Objectives

At the end of this module you will be able to

Identify components of a culturally competent physical exam

Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly

Describe the C-A-R-E method for conducting a mental health evaluation

wwwInterCulturalAdvantagecom 29

Cultural Competency amp the Latino Patient Preview

Module 6

The Culturally Competent

Treatment Plan

61 Further Tests amp

Negotiating Consent

62 Developing a T-R-E-A-T-ment Plan

63 Developing Patient

Loyalty

wwwInterCulturalAdvantagecom 30

Cultural Competency amp the Latino Patient Preview

Module 6 Learning Objectives

At the end of this module you will be able to

Identify the roles folk healers play in developing a therapeutic plan

Describe how to use the T-R-E-A-T method for negotiating consent

Describe three ways to build patient confidence

Name the elements of the effective farewell

Page 19: Seminar Previews

wwwInterCulturalAdvantagecom 20

Cultural Competency amp the Latino Patient Preview

Module 1 Learning Objectives

At the end of this module you will be able to

bull Define cultural competence amp explain six reasons why it is needed

bull Identify the critical differences between an effective amp ineffective patient interaction

bull Describe the roles that culture plays in determining health wellness amp healing

bull Recognize four American cultural assumptions

bull Describe the four sequential steps to achieving cultural competency

wwwInterCulturalAdvantagecom 21

Cultural Competency amp the Latino Patient Preview

Module 2

Latino Snapshot

21 Latino Snapshot

22 Health Facts

23 Cultural Values

wwwInterCulturalAdvantagecom 22

Cultural Competency amp the Latino Patient Preview

Module 2 Learning Objectives

At the end of this module you will be able to

Recognize the likely health care consequences of our growing Latino population

Describe the effect acculturation has on health care

Define the ldquohealthy migrant effectrdquo

Name the seven major health problems affecting Latinos

List eight Latino cultural values affecting health care

wwwInterCulturalAdvantagecom 23

Cultural Competency amp the Latino Patient Preview

Module 3

Latino Health

Practices

31 Health Attitudes amp Beliefs

32 Folk Medicine amp Traditional Healers

33 Communicating Health Information

wwwInterCulturalAdvantagecom 24

Cultural Competency amp the Latino Patient Preview

Module 3 Learning Objectives

At the end of this module you will be able to

Identify the three primary perceived causes of folk illnesses

Describe two folk illnesses that may be acute emergencies

Recognize the four types of traditional healers used by Latinos

List five compelling symptoms that prompt most Latinos to seek medical care

Identify four cultural values that are critical in teaching Latinos about health

wwwInterCulturalAdvantagecom 25

Cultural Competency amp the Latino Patient Preview

Module 4

The Competent

Clinical History

41 G-R-E-E-T the Individual

42 Guide the Interview

43 L-I-S-T-E-N for the

Clinical History

wwwInterCulturalAdvantagecom 26

Cultural Competency amp the Latino Patient Review

Module 4 Learning Objectives

At the end of this module you will be able to

Use the G-R-E-E-T method for characterizing Latino patients

Describe the two main difficulties in getting an accurate patient history

Explain six steps to guiding an interview

Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history

wwwInterCulturalAdvantagecom 27

Cultural Competency amp the Latino Patient Preview

Module 5

The Culturally Competent

Patient Evaluation

51 The Physical Exam

52 Examine your Patient

with C-A-R-E

53 A C-A-R-E-ful Mental

Health Evaluation

wwwInterCulturalAdvantagecom 28

Cultural Competency amp the Latino Patient Preview

Module 5 Learning Objectives

At the end of this module you will be able to

Identify components of a culturally competent physical exam

Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly

Describe the C-A-R-E method for conducting a mental health evaluation

wwwInterCulturalAdvantagecom 29

Cultural Competency amp the Latino Patient Preview

Module 6

The Culturally Competent

Treatment Plan

61 Further Tests amp

Negotiating Consent

62 Developing a T-R-E-A-T-ment Plan

63 Developing Patient

Loyalty

wwwInterCulturalAdvantagecom 30

Cultural Competency amp the Latino Patient Preview

Module 6 Learning Objectives

At the end of this module you will be able to

Identify the roles folk healers play in developing a therapeutic plan

Describe how to use the T-R-E-A-T method for negotiating consent

Describe three ways to build patient confidence

Name the elements of the effective farewell

Page 20: Seminar Previews

wwwInterCulturalAdvantagecom 21

Cultural Competency amp the Latino Patient Preview

Module 2

Latino Snapshot

21 Latino Snapshot

22 Health Facts

23 Cultural Values

wwwInterCulturalAdvantagecom 22

Cultural Competency amp the Latino Patient Preview

Module 2 Learning Objectives

At the end of this module you will be able to

Recognize the likely health care consequences of our growing Latino population

Describe the effect acculturation has on health care

Define the ldquohealthy migrant effectrdquo

Name the seven major health problems affecting Latinos

List eight Latino cultural values affecting health care

wwwInterCulturalAdvantagecom 23

Cultural Competency amp the Latino Patient Preview

Module 3

Latino Health

Practices

31 Health Attitudes amp Beliefs

32 Folk Medicine amp Traditional Healers

33 Communicating Health Information

wwwInterCulturalAdvantagecom 24

Cultural Competency amp the Latino Patient Preview

Module 3 Learning Objectives

At the end of this module you will be able to

Identify the three primary perceived causes of folk illnesses

Describe two folk illnesses that may be acute emergencies

Recognize the four types of traditional healers used by Latinos

List five compelling symptoms that prompt most Latinos to seek medical care

Identify four cultural values that are critical in teaching Latinos about health

wwwInterCulturalAdvantagecom 25

Cultural Competency amp the Latino Patient Preview

Module 4

The Competent

Clinical History

41 G-R-E-E-T the Individual

42 Guide the Interview

43 L-I-S-T-E-N for the

Clinical History

wwwInterCulturalAdvantagecom 26

Cultural Competency amp the Latino Patient Review

Module 4 Learning Objectives

At the end of this module you will be able to

Use the G-R-E-E-T method for characterizing Latino patients

Describe the two main difficulties in getting an accurate patient history

Explain six steps to guiding an interview

Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history

wwwInterCulturalAdvantagecom 27

Cultural Competency amp the Latino Patient Preview

Module 5

The Culturally Competent

Patient Evaluation

51 The Physical Exam

52 Examine your Patient

with C-A-R-E

53 A C-A-R-E-ful Mental

Health Evaluation

wwwInterCulturalAdvantagecom 28

Cultural Competency amp the Latino Patient Preview

Module 5 Learning Objectives

At the end of this module you will be able to

Identify components of a culturally competent physical exam

Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly

Describe the C-A-R-E method for conducting a mental health evaluation

wwwInterCulturalAdvantagecom 29

Cultural Competency amp the Latino Patient Preview

Module 6

The Culturally Competent

Treatment Plan

61 Further Tests amp

Negotiating Consent

62 Developing a T-R-E-A-T-ment Plan

63 Developing Patient

Loyalty

wwwInterCulturalAdvantagecom 30

Cultural Competency amp the Latino Patient Preview

Module 6 Learning Objectives

At the end of this module you will be able to

Identify the roles folk healers play in developing a therapeutic plan

Describe how to use the T-R-E-A-T method for negotiating consent

Describe three ways to build patient confidence

Name the elements of the effective farewell

Page 21: Seminar Previews

wwwInterCulturalAdvantagecom 22

Cultural Competency amp the Latino Patient Preview

Module 2 Learning Objectives

At the end of this module you will be able to

Recognize the likely health care consequences of our growing Latino population

Describe the effect acculturation has on health care

Define the ldquohealthy migrant effectrdquo

Name the seven major health problems affecting Latinos

List eight Latino cultural values affecting health care

wwwInterCulturalAdvantagecom 23

Cultural Competency amp the Latino Patient Preview

Module 3

Latino Health

Practices

31 Health Attitudes amp Beliefs

32 Folk Medicine amp Traditional Healers

33 Communicating Health Information

wwwInterCulturalAdvantagecom 24

Cultural Competency amp the Latino Patient Preview

Module 3 Learning Objectives

At the end of this module you will be able to

Identify the three primary perceived causes of folk illnesses

Describe two folk illnesses that may be acute emergencies

Recognize the four types of traditional healers used by Latinos

List five compelling symptoms that prompt most Latinos to seek medical care

Identify four cultural values that are critical in teaching Latinos about health

wwwInterCulturalAdvantagecom 25

Cultural Competency amp the Latino Patient Preview

Module 4

The Competent

Clinical History

41 G-R-E-E-T the Individual

42 Guide the Interview

43 L-I-S-T-E-N for the

Clinical History

wwwInterCulturalAdvantagecom 26

Cultural Competency amp the Latino Patient Review

Module 4 Learning Objectives

At the end of this module you will be able to

Use the G-R-E-E-T method for characterizing Latino patients

Describe the two main difficulties in getting an accurate patient history

Explain six steps to guiding an interview

Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history

wwwInterCulturalAdvantagecom 27

Cultural Competency amp the Latino Patient Preview

Module 5

The Culturally Competent

Patient Evaluation

51 The Physical Exam

52 Examine your Patient

with C-A-R-E

53 A C-A-R-E-ful Mental

Health Evaluation

wwwInterCulturalAdvantagecom 28

Cultural Competency amp the Latino Patient Preview

Module 5 Learning Objectives

At the end of this module you will be able to

Identify components of a culturally competent physical exam

Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly

Describe the C-A-R-E method for conducting a mental health evaluation

wwwInterCulturalAdvantagecom 29

Cultural Competency amp the Latino Patient Preview

Module 6

The Culturally Competent

Treatment Plan

61 Further Tests amp

Negotiating Consent

62 Developing a T-R-E-A-T-ment Plan

63 Developing Patient

Loyalty

wwwInterCulturalAdvantagecom 30

Cultural Competency amp the Latino Patient Preview

Module 6 Learning Objectives

At the end of this module you will be able to

Identify the roles folk healers play in developing a therapeutic plan

Describe how to use the T-R-E-A-T method for negotiating consent

Describe three ways to build patient confidence

Name the elements of the effective farewell

Page 22: Seminar Previews

wwwInterCulturalAdvantagecom 23

Cultural Competency amp the Latino Patient Preview

Module 3

Latino Health

Practices

31 Health Attitudes amp Beliefs

32 Folk Medicine amp Traditional Healers

33 Communicating Health Information

wwwInterCulturalAdvantagecom 24

Cultural Competency amp the Latino Patient Preview

Module 3 Learning Objectives

At the end of this module you will be able to

Identify the three primary perceived causes of folk illnesses

Describe two folk illnesses that may be acute emergencies

Recognize the four types of traditional healers used by Latinos

List five compelling symptoms that prompt most Latinos to seek medical care

Identify four cultural values that are critical in teaching Latinos about health

wwwInterCulturalAdvantagecom 25

Cultural Competency amp the Latino Patient Preview

Module 4

The Competent

Clinical History

41 G-R-E-E-T the Individual

42 Guide the Interview

43 L-I-S-T-E-N for the

Clinical History

wwwInterCulturalAdvantagecom 26

Cultural Competency amp the Latino Patient Review

Module 4 Learning Objectives

At the end of this module you will be able to

Use the G-R-E-E-T method for characterizing Latino patients

Describe the two main difficulties in getting an accurate patient history

Explain six steps to guiding an interview

Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history

wwwInterCulturalAdvantagecom 27

Cultural Competency amp the Latino Patient Preview

Module 5

The Culturally Competent

Patient Evaluation

51 The Physical Exam

52 Examine your Patient

with C-A-R-E

53 A C-A-R-E-ful Mental

Health Evaluation

wwwInterCulturalAdvantagecom 28

Cultural Competency amp the Latino Patient Preview

Module 5 Learning Objectives

At the end of this module you will be able to

Identify components of a culturally competent physical exam

Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly

Describe the C-A-R-E method for conducting a mental health evaluation

wwwInterCulturalAdvantagecom 29

Cultural Competency amp the Latino Patient Preview

Module 6

The Culturally Competent

Treatment Plan

61 Further Tests amp

Negotiating Consent

62 Developing a T-R-E-A-T-ment Plan

63 Developing Patient

Loyalty

wwwInterCulturalAdvantagecom 30

Cultural Competency amp the Latino Patient Preview

Module 6 Learning Objectives

At the end of this module you will be able to

Identify the roles folk healers play in developing a therapeutic plan

Describe how to use the T-R-E-A-T method for negotiating consent

Describe three ways to build patient confidence

Name the elements of the effective farewell

Page 23: Seminar Previews

wwwInterCulturalAdvantagecom 24

Cultural Competency amp the Latino Patient Preview

Module 3 Learning Objectives

At the end of this module you will be able to

Identify the three primary perceived causes of folk illnesses

Describe two folk illnesses that may be acute emergencies

Recognize the four types of traditional healers used by Latinos

List five compelling symptoms that prompt most Latinos to seek medical care

Identify four cultural values that are critical in teaching Latinos about health

wwwInterCulturalAdvantagecom 25

Cultural Competency amp the Latino Patient Preview

Module 4

The Competent

Clinical History

41 G-R-E-E-T the Individual

42 Guide the Interview

43 L-I-S-T-E-N for the

Clinical History

wwwInterCulturalAdvantagecom 26

Cultural Competency amp the Latino Patient Review

Module 4 Learning Objectives

At the end of this module you will be able to

Use the G-R-E-E-T method for characterizing Latino patients

Describe the two main difficulties in getting an accurate patient history

Explain six steps to guiding an interview

Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history

wwwInterCulturalAdvantagecom 27

Cultural Competency amp the Latino Patient Preview

Module 5

The Culturally Competent

Patient Evaluation

51 The Physical Exam

52 Examine your Patient

with C-A-R-E

53 A C-A-R-E-ful Mental

Health Evaluation

wwwInterCulturalAdvantagecom 28

Cultural Competency amp the Latino Patient Preview

Module 5 Learning Objectives

At the end of this module you will be able to

Identify components of a culturally competent physical exam

Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly

Describe the C-A-R-E method for conducting a mental health evaluation

wwwInterCulturalAdvantagecom 29

Cultural Competency amp the Latino Patient Preview

Module 6

The Culturally Competent

Treatment Plan

61 Further Tests amp

Negotiating Consent

62 Developing a T-R-E-A-T-ment Plan

63 Developing Patient

Loyalty

wwwInterCulturalAdvantagecom 30

Cultural Competency amp the Latino Patient Preview

Module 6 Learning Objectives

At the end of this module you will be able to

Identify the roles folk healers play in developing a therapeutic plan

Describe how to use the T-R-E-A-T method for negotiating consent

Describe three ways to build patient confidence

Name the elements of the effective farewell

Page 24: Seminar Previews

wwwInterCulturalAdvantagecom 25

Cultural Competency amp the Latino Patient Preview

Module 4

The Competent

Clinical History

41 G-R-E-E-T the Individual

42 Guide the Interview

43 L-I-S-T-E-N for the

Clinical History

wwwInterCulturalAdvantagecom 26

Cultural Competency amp the Latino Patient Review

Module 4 Learning Objectives

At the end of this module you will be able to

Use the G-R-E-E-T method for characterizing Latino patients

Describe the two main difficulties in getting an accurate patient history

Explain six steps to guiding an interview

Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history

wwwInterCulturalAdvantagecom 27

Cultural Competency amp the Latino Patient Preview

Module 5

The Culturally Competent

Patient Evaluation

51 The Physical Exam

52 Examine your Patient

with C-A-R-E

53 A C-A-R-E-ful Mental

Health Evaluation

wwwInterCulturalAdvantagecom 28

Cultural Competency amp the Latino Patient Preview

Module 5 Learning Objectives

At the end of this module you will be able to

Identify components of a culturally competent physical exam

Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly

Describe the C-A-R-E method for conducting a mental health evaluation

wwwInterCulturalAdvantagecom 29

Cultural Competency amp the Latino Patient Preview

Module 6

The Culturally Competent

Treatment Plan

61 Further Tests amp

Negotiating Consent

62 Developing a T-R-E-A-T-ment Plan

63 Developing Patient

Loyalty

wwwInterCulturalAdvantagecom 30

Cultural Competency amp the Latino Patient Preview

Module 6 Learning Objectives

At the end of this module you will be able to

Identify the roles folk healers play in developing a therapeutic plan

Describe how to use the T-R-E-A-T method for negotiating consent

Describe three ways to build patient confidence

Name the elements of the effective farewell

Page 25: Seminar Previews

wwwInterCulturalAdvantagecom 26

Cultural Competency amp the Latino Patient Review

Module 4 Learning Objectives

At the end of this module you will be able to

Use the G-R-E-E-T method for characterizing Latino patients

Describe the two main difficulties in getting an accurate patient history

Explain six steps to guiding an interview

Use the L-I-S-T-E-N method for obtaining a Latino patients clinical history

wwwInterCulturalAdvantagecom 27

Cultural Competency amp the Latino Patient Preview

Module 5

The Culturally Competent

Patient Evaluation

51 The Physical Exam

52 Examine your Patient

with C-A-R-E

53 A C-A-R-E-ful Mental

Health Evaluation

wwwInterCulturalAdvantagecom 28

Cultural Competency amp the Latino Patient Preview

Module 5 Learning Objectives

At the end of this module you will be able to

Identify components of a culturally competent physical exam

Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly

Describe the C-A-R-E method for conducting a mental health evaluation

wwwInterCulturalAdvantagecom 29

Cultural Competency amp the Latino Patient Preview

Module 6

The Culturally Competent

Treatment Plan

61 Further Tests amp

Negotiating Consent

62 Developing a T-R-E-A-T-ment Plan

63 Developing Patient

Loyalty

wwwInterCulturalAdvantagecom 30

Cultural Competency amp the Latino Patient Preview

Module 6 Learning Objectives

At the end of this module you will be able to

Identify the roles folk healers play in developing a therapeutic plan

Describe how to use the T-R-E-A-T method for negotiating consent

Describe three ways to build patient confidence

Name the elements of the effective farewell

Page 26: Seminar Previews

wwwInterCulturalAdvantagecom 27

Cultural Competency amp the Latino Patient Preview

Module 5

The Culturally Competent

Patient Evaluation

51 The Physical Exam

52 Examine your Patient

with C-A-R-E

53 A C-A-R-E-ful Mental

Health Evaluation

wwwInterCulturalAdvantagecom 28

Cultural Competency amp the Latino Patient Preview

Module 5 Learning Objectives

At the end of this module you will be able to

Identify components of a culturally competent physical exam

Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly

Describe the C-A-R-E method for conducting a mental health evaluation

wwwInterCulturalAdvantagecom 29

Cultural Competency amp the Latino Patient Preview

Module 6

The Culturally Competent

Treatment Plan

61 Further Tests amp

Negotiating Consent

62 Developing a T-R-E-A-T-ment Plan

63 Developing Patient

Loyalty

wwwInterCulturalAdvantagecom 30

Cultural Competency amp the Latino Patient Preview

Module 6 Learning Objectives

At the end of this module you will be able to

Identify the roles folk healers play in developing a therapeutic plan

Describe how to use the T-R-E-A-T method for negotiating consent

Describe three ways to build patient confidence

Name the elements of the effective farewell

Page 27: Seminar Previews

wwwInterCulturalAdvantagecom 28

Cultural Competency amp the Latino Patient Preview

Module 5 Learning Objectives

At the end of this module you will be able to

Identify components of a culturally competent physical exam

Describe the C-A-R-E method for conducting physical exams on children adolescents adults amp the elderly

Describe the C-A-R-E method for conducting a mental health evaluation

wwwInterCulturalAdvantagecom 29

Cultural Competency amp the Latino Patient Preview

Module 6

The Culturally Competent

Treatment Plan

61 Further Tests amp

Negotiating Consent

62 Developing a T-R-E-A-T-ment Plan

63 Developing Patient

Loyalty

wwwInterCulturalAdvantagecom 30

Cultural Competency amp the Latino Patient Preview

Module 6 Learning Objectives

At the end of this module you will be able to

Identify the roles folk healers play in developing a therapeutic plan

Describe how to use the T-R-E-A-T method for negotiating consent

Describe three ways to build patient confidence

Name the elements of the effective farewell

Page 28: Seminar Previews

wwwInterCulturalAdvantagecom 29

Cultural Competency amp the Latino Patient Preview

Module 6

The Culturally Competent

Treatment Plan

61 Further Tests amp

Negotiating Consent

62 Developing a T-R-E-A-T-ment Plan

63 Developing Patient

Loyalty

wwwInterCulturalAdvantagecom 30

Cultural Competency amp the Latino Patient Preview

Module 6 Learning Objectives

At the end of this module you will be able to

Identify the roles folk healers play in developing a therapeutic plan

Describe how to use the T-R-E-A-T method for negotiating consent

Describe three ways to build patient confidence

Name the elements of the effective farewell

Page 29: Seminar Previews

wwwInterCulturalAdvantagecom 30

Cultural Competency amp the Latino Patient Preview

Module 6 Learning Objectives

At the end of this module you will be able to

Identify the roles folk healers play in developing a therapeutic plan

Describe how to use the T-R-E-A-T method for negotiating consent

Describe three ways to build patient confidence

Name the elements of the effective farewell