seminar 01p - cloud 101: tools and strategies for evaluating cloud services (separate registration...

8/20/2019 Seminar 01P - Cloud 101: Tools and Strategies for Evaluating Cloud Services (separate registration is required) (288390180)

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Cloud 101: Tools and Strategies forEvaluating Cloud Services

Andrew Keating • Khalil Yazdi



Welcome & Introductions

Khalil YazdiCIO-in-Residence,Internet2

Andrew KeatingDirector, CloudServices, Internet2



Seminar Logistics

• Shared folder:

– To Join Folder: http://bit.l/!"#t$h%

– https://internet2.bo&.co'/educ(use-cloud-!)!

• Paer !andouts

• "nline Poll – https://pollev.co'/(ndre*+e(tin)!

http://bit.ly/1H7tKhP





#oda$%s Agenda

':()m Welcome

':*+m Introduction to ,loud & ,ommunit$ ,loud

:')m -rea.

:()m Acti/it$: ,loud ,hallenges

':))m "/er/iew of ,loud Assessments

':(+m -rea.

':*+m Acti/it$: ,loud Assessments

(:+m ,oncluding ,omments and 0iscussion

*:))m Ad1ourn



"nline Poll

htts:22olle/3com2andrew.eatin)+

4What is attracti/e a5out ,loud Ser/ices67

4What concerns do $ou ha/e a5out ,loud Ser/ices67

https://pollev.com/andrewkeatin051





"/er/iew of ,loud &8&9 ,ommunit$ ,loud



ITRT

2

FoundedIn 1996 b rese(rch universities to take self-

responsibility for providing a data networkingenvironment th(t *ould not other*ise e&ist, ore&ist (s (nd *hen the co''unit o0 schol(rsneeded it

MissionDevelop and deploy advanced networkapplications and technologies,

(cceler(tin1 the cre(tion o0 to'orro*sInternet

AcceleratingResearch&Education

throughInnovation

Goals• Enable new 1ener(tion o0 applications• Re-cre(te leading edge R&E network

capability • Transfer technology and experience

to the 1lob(l production Internet

Powered byCommnity

o!!unit"• R3 'e'ber institutions, (4li(tes,

(1encies, etc..• Rich (nd co'ple& re1ion(l net*or+

co''unit

• 5lob(l R co''unit



#he Internet' 8&9 etwor.#$$%

6niversities

$% Corpor(tions

'$% 5overn'ent(1encies

() Re1ion(l3 st(te

net*or+s

6*%Intern(tion(l

R3 net*or+s



In0or'e

dDecisio

n7(+in1

The Cloud is (deplo'ent'odel th(t

en(bless(tis0(ction o0

7OR usec(ses

CloudServices

(re "ere8eco'e

in0or'ed (s toho* to best

lever(1e these(rchitectur(l

buildin1 bloc+s

;oals for #oda$

Informed 0ecision<=a.ing A5out #his 0elo$ment >ehicle



What 0ri/es us to ,loud Ser/ices6



Aging

Infrastructure



Scala5ilit$ & 9lasticit$



9olu'e 6p %rices Do*n

8 2)2) S((S *ill (ccount 0or ;!<< billiono0 the ;!=) billion industr, *hile I((S *ill'(+e up; billion, %((S ;!2 billion (nd 8%((S ;!)billion.

<2> ?e(r Over ?e(r 5ro*th @ith e(r Au(rterl%rice Reductions in I((S (nd %((S



Why Cloud?

-usiness 0ri/ers – What%s 0ifferent6

Student 9?ectations

@acult$ 8oles and 8euirements

!igher 9ducation -usiness eeds

I# Ser/ices and 0eli/er$

I# Procurement Strategies



0efinition is Still Illusi/e 2 Amorhous

+ , - .

, M / - 0 I 1

G



,loud comuting is a model for ena5ling u5iuitousB con/enientB on<demand

networ. access to a shared ool of configura5le comuting resources Ce3g3B

networ.sB ser/ersB storageB alicationsB and ser/icesD that can 5e raidl$

ro/isioned and released with minimal management effort or ser/ice ro/ider

interaction3

e ,loud – According to IS#



Cloud Computing: NIST rame!or"

B http://csrc.nist.1ov/public(tions/nistpubs/))-!/S%))-!.pd0

loudonsu!

er

loudAuditor

loud /rovider loud2ro3er

loud arrier

S e c u r i t

% r i v (

c

C l o u d S e r v i c e

7 ( n ( 1 e

' e n tService

Orchestr(tion

I n t e r ' e d i ( t i o

n

E 1 1 r e 1 ( t i o n

E r b i t r ( 1 eService

(erControl(er

Resource(er

Includes theentireconnectedco''unit

TGServic

es%ort0oli

o

Includes bothco''erci(l (nd

co''unitproviders

The Internet2 R3et*or+ (nd p(rtnernet*or+s to1ether

deHne the Internet2Co''unit

Tuned toco''unit

needs (ndv(lid(ted b

theco''unit



E#$C%$SE Top Issues:

our Strategic &riorities

3 ,ontain and reduce oerational

costs3

'3 Achie/e demonstra5le

imro/ements in student outcomes3

(3 Kee ace with inno/ations in

eLearningB and use eLearning as a

cometiti/e ad/antage3

*3 =eet students and facult$ mem5ersE

e?ectations of contemorar$

consumer technologies and and

communications3

… Efficiency

… Effectiveness

… Relevance

… Value



#he ,ommunit$%s

8esonse



')) A,F-" 2 90F,AFS9 ,loud Summit

http://***.n(cubo.or1/Docu'ents/8usiness%olicEre(s/Sh(pin1The"Cloud@hite%(per.pd0

http://www.nacubo.org/Documents/BusinessPolicyAreas/ShapingTheHECloudWhitePaper.pdf










=a1or 8ecommendations from '))

#hirteen o/erall recommendationsB which include:

• ,reate a cloud comuting roadma3

• 0e/elo a ris.<assessment framewor. and guide3

•0e/elo audit guidelines for cloud<5ased offerings3• Identif$ needed s.ills and training for cloud<5ased

ser/ices3

• 0e/elo and u5lish model ser/ice le/el agr eements3

• 9ncourage identit$ management3• ,reate a higher education demand aggregator 3



#oda$%s Agenda

':()m Welcome


1:-0pm 'rea"

:()m Acti/it$: ,loud ,hallenges':))m "/er/iew of ,loud Assessments

':(+m -rea.



*:))m Ad1ourn



Acti/it$: ,loud ,hallenges



0iscussion Guestions

• What%s $our role and wh$ are $ou here6

• What are the 5usiness dri/ers at $our camus for going to

the cloud6

• What are the 5udgetar$ dri/ers moti/ating consideration of

the cloud6

• What are the technical dri/ers for mo/ing to the cloud6

• Who are the chamions for cloud adotion on $our camus6

<< what are their e?ectations6

• Who are the detractors and resistant to mo/ing to the cloud6

• What do $ou see as ma1or challenges to cloud adotion6



#oda$%s Agenda

':()m Welcome


:')m -rea.

:()m Acti/it$: ,loud ,hallenges-:00pm .vervie! of Cloud %ssessments

':(+m -rea.



*:))m Ad1ourn



,loud Assessment S.ills



,loud Assessment Areas to ,onsider

• #echnical & Architectural

• Securit$

• ,omliance

• Legal & ,ontracts

• Suort & Imlementation• >endor 2 Ser/ice Pro/ider =anagement



Fro' http://1ee+(ndpo+e.tpep(d.co'

Asirational >iew of #he ,loud

Simlif$ 2 "5fuscate ,omle?it$

http://geekandpoke.typepad.com/geekandpoke/2009/03/let-the-clouds-make-your-life-easier.html

http://geekandpoke.typepad.com/geekandpoke/2009/03/let-the-clouds-make-your-life-easier.html



Architectural Imlications

Infrastructure as a Ser/ice

Your ,erating 4"ste!

"pervisor

Your Alication

D(t(center Q%o*er, Coolin1, %hsic(l Securit

YourAlication

4erver

YourMiddleware

Your.ata;ase

C%6 et*or+in1 Stor(1e 8(c+up

?our%roble'

Their%roble'



8e/iew current features and functionality

0iscuss e?isting Ser/ice Pro/ider roduct roadmap Cunder 0AD

0etermine wa$s in which ser/ice needs to 5e tuned for research and

education usage

&rioriti/e feature reuests discuss rioritization with Ser/icePro/ider%s roduct team

&rocess and #elivera,les: understand current features, functionality,

and future roadmap; determine how to request features and inform the

roadmap as well as process for reporting bugs

,loud Ser/ice @unctional Assessment



Net!or": #est networ. erformance or re/iew (rd art$ testingHdetermine ser/ice connecti/it$ with the Internet' 8&9 networ. and

otimize for enhanced deli/er$

#est the networ. connection to create 5enchmar.s

Identity: 8e/iew Ser/ice Pro/ider%s identit$ strateg$ and determineIn,ommon integration

9# Identit$ ;uidance for Ser/ices

&rocess and #elivera,les: assign technical team members on

networking and identity; develop and review testing plans; and produce reference documents for service subscribers

,loud Ser/ice #echnical Integration



,loud Ser/ice Securit$

• What are the documents in/ol/ed

• 0efinitionsB ,,=B S", 'B IS" 'J))

• !ow to read and understand these documents



,loud Ser/ice Securit$: ,,=

• ,loud ,ontrols =atri?

• 0e/eloed 5$ the ,loud Securit$ Alliance

• 4designed to ro/ide fundamental securit$ rinciles to guide

cloud /endors and to assist rosecti/e cloud customers in

assessing the o/erall securit$ ris. of a cloud ro/ider7

• Includes /ariet$ of maings and controls



Security assessment: ,ustomized /ersion of the ,loud ,ontrols

=atri? C,,=D de/eloed 5$ the ,loud Securit$ Alliance

%ccessi,ility re/iew and 8oadma commitment3 W,A; (,

#ata handling: @98PAB !IPAAB ri/ac$B data handling

&rocess and #elivera,les: Ser/ice Pro/ider to gi/e re/iew coies

of third art$ audit materialsB and comletes ,loud ,ontrols =atri?

for re/iewH camus securit$ officer re/iew and assess ser/iceH

accessi5ilit$ engineers re/iew ser/ice and communicate needs to

Ser/ice Pro/ider

,loud Ser/ice Securit$ & ,omliance



What are the .e$ elements in a successful cloud contract6

0escrition of ser/ice comonentsB features

Pricing and 5usiness terms

Indemnification and limitation of lia5ilit$

Securit$

,omliance and reresentations

0ata and data handling Cdata retrie/al on terminationB data destructionB etcD

49?it strateg$7: source code escrow

Ser/ice Le/el Agreement CSLAD

Insurance ro/isions

,loud Ser/ice ,ontracts



!IPAA: !ealth Insurance Porta5ilit$ and Accounta5ilit$ Act

-AA: -usiness Associate Agreement

8euired if $ou Cor $our usersD lan on storing P!I in the cloud ser/ice

P!I: Protected !ealth Information

,loud Ser/ice ,ontracts: !IPAA and -AA



Who is the hel des.6 Where is the hel des. located6

0iscuss what Ser/ice Pro/ider offers and what will 5e camus

resonsi5ilit$

9nsure $ou .now how to get suort from $our cloud ser/ice ro/ider

A0 what haens if the$ fail to li/e u to their romises

Consider the future: what will haen when new features or

functionalit$ arri/es

&rocess and #elivera,les: understand how the service will be

deployed and managed; determine how to request help and support

from the service provider and how your end users will do so

,loud Ser/ice Suort & Imlementation



ot a 4once and done7 roosition

0etermine who on $our camus or I# team will 4own7 the ser/ice and

manage the ongoing relationshi

9nsure $ou ha/e the aroriate contactCsD at the ser/ice ro/iderH

Cmore than onl$ a sales reD

Consider the future: what will haen when staff lea/e6

&rocess and #elivera,les: understand the key individuals on campus

and at the service provider; document roles, responsibilities, and

contact information

>endor 2 Ser/ice Pro/ider =anagement



#oda$%s Agenda

':()m Welcome


:')m -rea.


-:2pm 'rea"



*:))m Ad1ourn



Acti/it$: ,loud Assessments



8e/iew and 0iscuss Samle =aterials

• 9ach ac.et contains samle materials from uni/ersit$B

communit$B and cloud ser/ice ro/ider temlates

• As $ou re/iewB consider:

• What does this contract language aim to do6

• Who or what does it rotect6

• What are the ris. considerations for the uni/ersit$6 @or

end users6 @or the ser/ice ro/ider6

• Which would $ou sign and agree to6

• Which would a commercial ser/ice ro/ider sign and

agree to6



Securit$ ,lauses: Samle

Ser/ice Pro/ider has esta5lishedB and will throughout the #erm maintainB the data securit$ olic$and ractices alica5le to the Ser/ice Pro/ider Ser/ice set forth in its then3current SS%E 14

report C4Ser/ice Pro/ider "nline Information Securit$ Polic$7DB which Ser/ice Pro/ider "nline

Information Securit$ Polic$ will 5e Ser/ice Pro/ider ,onfidential Information3 otwithstanding the

foregoingB throughout the #ermB Ser/ice Pro/ider willB with resect to 9nterrise ,ustomer 0ataB at

a minimum a,ide ,y data security practices no less protective than the practices set forth in

the Service &rovider .nline Information Security &olicy in effect as of the Effective #ate5

Fon the reuest of 9nterrise ,ustomer to Ser/ice Pro/ider to /iew the Ser/ice Pro/ider "nline

Information Securit$ Polic$B Ser/ice Pro/ider will romtl$ ro/ide 9nterrise ,ustomer with theright to vie! the then3current Service &rovider .nline Information Security &olicy in a

Ser/ice Pro/ider folder that will 5e /iew<onl$ Cwith no a5ilit$ to download such Ser/ice Pro/ider

"nline Information Securit$ Polic$D3 As long as Ser/ice Pro/ider onl$ ro/ides access in the

e?ress manner set forth in the re/ious sentenceB 9nterrise ,ustomer shall not o5tainB recordB

transmitB or distri5ute an$ information contained in the Ser/ice Pro/ider "nline Information Securit$

Polic$ in a manner that causes such information to lose its confidentialit$ rotections or to 5ecome

otherwise a/aila5le to the u5lic Cincluding 5$ wa$ of a freedom of information act reuestD3 $pon

the reuest of Enterprise Customer to receive a paper copy of the Service &rovider .nlineInformation Security &olicy6 Service &rovider shall send a copy to the Enterprise Customer

once a representative of Enterprise Customer has e7ecuted an N#% in the form of 9?hi5it @(

Cand Ser/ice Pro/ider shall send such co$ to the attention of such reresentati/eD3

otwithstanding an$thing to the contrar$ contained herein or in the Ser/ice Pro/ider "nline

Information Securit$ Polic$B in the e/ent of an$ conflict 5etween the terms and conditions of the

Ser/ice Pro/ider "nline Information Securit$ Polic$ and the terms and conditions of this

AgreementB the terms and conditions of this Agreement shall 5e deemed to control3



Securit$ ,lauses: Samle '

Securit$3 We !ill maintain appropriate administrative6 physical6 and technicalsafeguards for protection of the physical facilities6 and those servers and

net!or"ing euipment over !hich !e have administrator access or control and use

to provide the Service .ffering3 You are resonsi5le for rotecting the securit$ of Your

,ontentB including an$ access $ou might ro/ide to Your ,ontent 5$ $our emlo$eesB

customers or other third artiesB and in transit to and from the Ser/ice "ffering3 #he

Ser/ice "ffering ro/ides $ou with certain software and functionalit$ to hel $ou rotect

Your ,ontent from unauthorized access3 You will roerl$ configure and use the Ser/ice"ffering so that it is suita5le for $our use3 You will ta.e and maintain aroriate securit$B

rotection and 5ac.u for Your ,ontentB which ma$ include the use of encr$tion

technolog$ to rotect Your ,ontent from unauthorized access3 You are resonsi5le for

ro/iding an$ necessar$ notices to $our users and o5taining an$ legall$<reuired consents

from $our users concerning $our use of the Ser/ice "ffering3 8ou are solely responsi,le

for complying !ith any la!s or regulations that might apply to 8our Content6 and you

understand that the Service .ffering is not intended for data regulated ,y the 9ealth

Insurance &orta,ility and %ccounta,ility %ct unless you have entered into a,usiness associate agreement !ith $s;5 You are resonsi5le for an$ losses or other

conseuences arising from $our failure to encr$t or 5ac. u Your ,ontent3 If we determine

that there has 5een unauthorized access toB or use or disclosure ofB Your ,ontentB we will

use commerciall$ reasona5le efforts to notif$ YouB ta.ing into account an$ alica5le lawB

regulationB or go/ernmental reuest3



Securit$ ,lauses: Samle (

0ata Securit$3 Without limiting Pro/ider%s o5ligation of confidentialit$ as further

descri5ed hereinB &rovider shall esta,lish and maintain a data security

program to: i; ensure the security and confidentiality of the $niversity

#ata< ii; protect against anticipated threats or ha/ards to the security or

integrity of the $niversity #ata< iii; protect against unauthori/ed access to

or use of the $niversity #ata< iv; ensure proper disposal of $niversity

#ata< v; ensure that all su,contractors of &rovider6 if any6 comply !ith theforegoing< vi; continue to safeguard $niversity #ata in the event this

%greement terminates or e7pires5 All facilities used to store and rocess

Fni/ersit$ 0ata shall implement and maintain administrative6 physical6

technical6 and procedural safeguards and ,est practices at a level

sufficient to secure such #ata from unauthori/ed access6 destruction6 use6

modification or disclosure5 Pro/ider will esta5lish rocedures and controls for

determining who should ha/e access to Fni/ersit$ 0ata3 If $niversity #ata ishosted in a multi3tenant environment6 &rovider must have controls in place

to prevent $niversity #ata from ,eing disclosed to another customer6

appearing !ith the data ,elonging to another customer or ,eing

accessi,le ,y another customer5



Securit$ ,lauses: Samle *Without limitation of an$ other ro/ision contained in this AgreementB Ser/ice Pro/ider reresents and warrants

that:

within the twel/e C'D month eriod rior to the 9ffecti/e 0ateB an Indeendent #hird<Part$ Auditor Cas defined

5elow in this Section M3(CeDD conducted CAD a Statement on Standards for %ttestation Engagements (SS%E);

146 S.C -6 Type - audit e7amination of Service &rovider Cinclusi/e of the rimar$ data centers owned or

oerated 5$ Ser/ice Pro/ider from which Ser/ice Pro/ider ro/ides the Ser/ice Pro/ider Platform to ParticiantsDB

conducted in accordance with A# section ) of the American Institute of ,ertified Pu5lic Accountants C4AI,PA7D

attestation standardsB and issued Ser/ice Pro/ider an SSA9 NB S", 'B #$e ' ser/ice organization control reort

Ca 4S", ' 8eort7DH and C-D an audit of Ser/ice Pro/ider Cinclusi/e of the rimar$ data centers owned or oerated

5$ Ser/ice Pro/ider from which Ser/ice Pro/ider ro/ides the Ser/ice Pro/ider Platform to ParticiantsD forcomliance with IS" 'J))B certified Service &rovider as compliant !ith IS. -=001 and issued Ser/ice

Pro/ider an IS" 'J)) ser/ice organization control reort Can 4IS" 'J)) 8eort7D Cthe audit t$es identified in CAD

and C-D a5o/e are sometimes hereinafter referred to collecti/el$ as 4Audits7DH and the copies of the S.C - *eport

and the IS. -=001 *eport that Service &rovider has provided to Internet- collectively6 the (&rovided %udit

*eports); are true and correct copies of the original organi/ation control reports issued ,y the Independent

Third3&arty %uditor5

"n not less freuent than an annual ,asis during the TermB Ser/ice Pro/ider will ha/e an Indeendent #hird<

Part$ Auditor conduct Audits of Ser/ice Pro/ider and issue a S", ' 8eort and IS" 'J)) 8eort resulting from

such Audits3 Ser/ice Pro/ider will ro/ide Internet'B all Internet' 9# Partners and all Particiants with a true andcorrect co$ of each such additional ser/ice organization control reort within thirt$ C()D da$s after issuance Call

such additional ser/ice organization control reorts areB together with the Pro/ided Audit 8eortsB sometimes

hereinafter referred to collecti/el$ as the 4Audit 8eorts7D3 Service &rovider !ill promptly remediate CD an$

errors identified in an Audit 8eort that could reasona5l$ 5e e?ected to ha/e an ad/erse imact on the Ser/icesB

and C'D material control deficiencies identified in an Audit 8eort3 As used in this AgreementB 4Indeendent #hird<

Part$ Auditor7 shall mean a reuta5le indeendent third<art$ auditor CiD e?erienced in conducting in<deth audits

of third<art$ ser/ice organizations and issuing ser/ice organization control reorts in accordance with statements

on auditing standards issued 5$ the Auditing Standards -oard of the AI,PAH and CiiD accredited to conduct CAD

SSA9 NB S", 'B #$e ' audits of third<art$ ser/ice organizationsB and C-D audits of third<art$ ser/iceorganizations for comliance with IS" 'J))3



0ata !andling ,lauses: Samle

Fni/ersit$ 0ata shall 5e and remain the sole and e7clusive

property of the $niversity3 Fni/ersit$ here5$ grants Ser/ice

Pro/ider a license to $niversity #ata for the sole and

e7clusive purpose of providing the ServicesB including a

license to storeB recordB transmitB maintain and disla$

Fni/ersit$ 0ata onl$ to the e?tent necessar$ to ro/ideSer/ices3 @or a/oidance of dou5tB Service &rovider agrees

that it !ill not6 and !ill not authori/e any other party to6

engage in any data mining6 mar"eting6 or other use of

$niversity #ata3



0ata !andling ,lauses: Samle '

Ser/ice Pro/ider will use Enterprise Customer #ata only for the

purpose of fulfilling its duties under this %greement and Service

&rovider !ill not share such Enterprise Customer #ata !ith or

disclose it to any third party e?cet as e?ressl$ ro/ided for in this

Agreement or authorized in writing 5$ 9nterrise ,ustomer3 'y !ay of

illustration and not of limitation6 Service &rovider !ill not use

such data for Service &rovider>s o!n ,enefit and6 in particular6

!ill not engage in (data mining) of Enterprise Customer #ata or

the sale of &ersonal #ata6 including6 !ithout limitation6 the sale of

anaged $ser e3mail addresses3 Ser/ice Pro/ider ma$B howe/erB

collectB monitor and analy/e the file type metadata e5g56 5doc6

5pdf6 57ls; of Enterprise Customer #ata for the purpose ofproviding and improving the delivery of the Service &rovider

Service to Enterprise Customer under this %greementB including

Ser/ice Pro/ider%s oerations management and ser/ices delo$mentB

and monitoring and ris. reduction3



0ata !andling ,lauses: Samle (

8elationshi 0ata3 We may collect *elationship #ata3 We use *elationship #ata to ro/idethe Ser/ice "ffering to $ouB manage $our accountB send $ou notifications Cincluding a5out the

a/aila5ilit$ of our or our affiliatesE other roducts and ser/icesDB 5ill $ou for urchased ser/icesB

enforce comliance with this AgreementB ro/ide suortB and coml$ with our contractual

o5ligations and alica5le law3 We may share *elationship #ata !ith our affiliates and third

party service providers for these purposes6 or as other!ise reuired ,y applica,le la! 3

Fsage 0ata3 We ma$ collect Fsage 0ata3 We use Fsage 0ata to assist us in ro/iding the

Ser/ice "ffering Cincluding trac.ing and managing our infrastructureB networ.B storageB and

software for 5illingB caacit$ lanningB trou5leshootingB and other forecasting and imro/ementurosesDB and coml$ with our contractual o5ligations and alica5le law3 We may share $sage

#ata !ith our affiliates and third party service providers for these uroses or as otherwise

reuired 5$ alica5le law3

O* Pages Later 0efinitions

*3N 48elationshi 0ata7 means personal information that we collect during the registrationB

acti/ation and maintenance of $our account3 It ma$ include names and contact details of $ourersonnel in/ol/ed in maintaining or using the Ser/ice "ffering3 It does not include information

collected through the u5licl$ accessi5le ortions of our we5agesB which is su51ect to the Pri/ac$

Polic$ osted on those we5ages3

*3( 4Fsage 0ata7 means information regarding your consumption of the Service .fferingB

such as information on the amount of comuting and storage resources urchased or consumedB

user countsB and third art$ licenses consumed3 Fsage 0ata ma$ also include information related

to the consumtion of otional or third party or co3,randed services provided to you through

the Service .ffering3



,loud Assessments: ,onclusions

• Secifit$ matters

• ,onsider whether it is more helful to sell out what a

Ser/ice Pro/ider will do "8 what the$ will not do

• Some fle?i5ilit$ is reuired: if $ou want to use a commercial

ser/ice determine what is reasona5le

• 0o not accet standard commercial terms or 4clic. through7

• 0o not assume the worst of commercial ser/ice ro/iders

• ,onsider the future and ongoing relationshi

• 8emem5er that 5oth sides are managing ris. and the o/erall

aim is to come u with something that 5oth $our camus andthe ser/ice ro/ider can li/e with



#oda$%s Agenda

':()m Welcome


:')m -rea.


':(+m -rea.


:12pm Concluding Comments and #iscussion

*:))m Ad1ourn



4A+A2+E A. AGI+E0, MEE0 2R,A. -4ER

M,2I+I0Y EE.4

,M/+E0E +,-. .E/+,YME0/+A0F,RM F,R 05E AA.EMY

0R-40E.40A.AR.4

I0EGRA0E.I.E0I0Y A.

A.7AE.E08,RK.E+I7ERY

'uilding a ('ro"ered Community Cloud) !here

the *+E Community can act on its o!n ,ehalf



+J

+J

Internet) E0% 4ervices< urrent

/hases

E=a!les o: loud 4ervices .elo"ed



+M

+M

E=a!les o: loud 4ervices .elo"edat 4cale

#$% universities 'oved their 7S toInstructures C(nv(s Q= 'onths

1)$% universities cloud stor(1e (ndcoll(bor(tion c('pus-*ide Q2 'onths

)*% universities lever(1in1 Code2sCr(sh%l(n oerin1 Q!2 'onths

'$% universities lever(1in1 the TG

Splun+ oerin1 Q!2 'onths

Leveraging community developed oferings, preerred pricing andbusiness terms



+Q

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Cloud Success ta"es more than technology

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