self-service…more than a transaction session #113 march 5: 10:30-11:30am heug 2002 conference -...
TRANSCRIPT
Self-Service…More than a Transaction
Session #113March 5: 10:30-11:30AMHEUG 2002 Conference - Las Vegas
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Miriam Ward
Director, HRMS/Payroll
Office of Human Resources
University of Minnesota
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Implemented PeopleSoft HRMS as part of the University’s enterprise project using PeopleSoft’s combined product for student and HR.
HRMS modules implemented include Campus Community, HR, Payroll, Base Benefits, FSA, Recruit Workforce and Training Administration. An upgrade from 7.6 to 8.0 is planned for implementation Feb 2003.
Background
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Synopsis
In this case study, attendees will learn how the University of Minnesota defined a comprehensive vision for HR self-service including strategies for implementation and deployment.
Self-service can be much more than web based PeopleSoft transactions. The session will cover why and how U of MN developed content management tools and integrated knowledge management with PeopleSoft transactions to successfully implement and deploy HR self-service to faculty and staff on all campus.
The presentation will include a "look back" at lessons learned and a "look ahead" to future plans
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University of Minnesota
Land grant institution founded in 185132,000 employees60,000 students on 4+ campusesTotal revenue & expenses about
$1.75 billionSponsored projects provide 1/3 of
total revenue
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HR Self-Service…WHY?
Improve service for faculty and staffLimited resources available to
provide personal contactReduce administrative cost
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Improve Service …HOW?
Single Web SiteTransactions & InformationTimeliness/AccuracyConvenience ( 24X7 )Linked to Related SitesManage Personal Data
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Manage “X”pectations
Generation “X” EXPECTS self-serviceGeneration “Y” ASSUMES self-serviceFuture generations will BELIEVE self-
service always existed
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Creating the Vision
We used a Team of HR Subject Experts
What do faculty and staff … Want to know? Need to know?
When will they ask? Life event triggers.
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Ready to Build
BluePrintKnowledge/Content Management
ToolPortal/Channel/Application
DevelopmentApplication Service Providers (ASP)Security/Authentication
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Why a BluePrint?
Clarity on what will be builtDisplays relationships of data and
transactionsHelps with prioritizationAccounts for everythingDocuments final objective
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Knowledge Management Tool
What is it?Why use one?Buy or Build?U of MN solution… built GrassRoots
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Portals and Channels
Are they essential? Nice, but not necessary
U of MN Portal: “MyOneStop” HR Channels versus Thin Client
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Mix in ASP
Application Service ProvidersIf it makes sense, do it!Current ASP Use:
JAT for W-2s PayCheck City for modeling
Extra Security considerations
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Access & Authentication
For personalized view and transactions
U of MN uses x.500 to authenticateWrites as one Oper ID in PS
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HRSS Home Page
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My OneStop, HR Tab & Broadcaster
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HRSS Channels in Production
Vacation/Sick LeaveFlexible Spending AccountsFaculty Retirement Plan and MSRS403B Savings Paycheck Channel (W-4, W-2 and
PayCheck City)Transaction Channel (Training and
Personal View/Update)
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Build it…they will come!
Actually it is NOT that easy.Strategies for introducing Self-
service.Communication PlanStatistics to Track Use
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HRSS Use Increases Daily
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Coming Soon to a Channel Near You...
Pay Stub OnlineSelf-Reported TrainingEmergency ContactsOther Benefits Applications
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http://www.hrss.umn.edu
Lessons LearnedLooking Ahead
PeopleSoft 8.0 Life Events Applicant Self-service Manager Self-service
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Conclusion
•University of Minnesota, like many others, recognizes the value of providing employee self-service. •We combined content and transactions to provide our faculty and staff with a 360 degree product.•Phased implementation continues.•A demo of HRSS will follow the presentation.•For follow up contact:
Miriam WardDirector HRM/Payroll
University of Minnesota e-mail: [email protected]
Phone: 612-624-1370