self-care while caring for others as a strategy to improve
TRANSCRIPT
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Self-Care While Caring for Others as
a Strategy to Improve Reflection and
Clarity of Self
Presented by John Nelson, for:
Maria Brennan, MSN, RN, CPHQ,
Chief Nursing Officer, Vice-President Patient Care Services and
Mary Ann Hozak, MSN, RN, NEA-BC,
Director of Innovative Nursing Practice and Quality Outcomes
St. Joseph's Healthcare System, Patterson, New Jersey, USA
August 1, 2012
www.chcm.com /
www.hcenvironment.com.
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Objectives
• Describe the relationship self-care had with the
components of Relationship Based Care (RBC)
• Specify correlates of self-care identified and
refined within the RBC initiative
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Agenda
• Background
• Methods
• Procedures
• Results
• Next steps
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Background
• St. Joseph’s Regional Medical Center
– Founded 1868
– A 651-bed academic tertiary medical center
– State designated Trauma Center
– 13th Magnet hospital in the country
– 2010, Magnet hospital of the year
– 2011, in top 100 healthcare facilities
considered as a good place to work
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Background
• Wayne campus
– Part of St. Joseph’s Regional Medical Center
as of 2001
– A 229-bed acute-care community hospital in
Northern New Jersey
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Background
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Background
• Relationship Based Care (RBC) concepts were
a primary focus, alongside caring theories
• Unit practice councils, a dimension of RBC, were
the primary contact for action planning for
refinement and change
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Methods
• Qualitative and quantitative data used
• Psychometrically tested measures
– Healthcare Environment survey (HES)
– Caring Factor Survey
– Caring Factor Survey – Care Provider Version
– Caring Factor Survey – Caring for Self
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Procedures
• IRB approval was obtained for study
• Electronic surveys were sent to employees via
• Employees used a kiosk with a computer and
survey link if they did not have hospital email
• Hard copy surveys were distributed to patients
by the charge nurse upon discharge from unit
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Variables Measured by HES
• Professional patient care
• Job satisfaction
• Professional growth
• Autonomy
• Relationships with Physicians, Nurses, Coworkers
• Participative management (unit management)
• Executive leadership
• Organizational commitment
• Staffing/scheduling
• Distributive justice
• Workload
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Results
Campus Sample Responses Response
Rates
Wayne Campus Total 682 196 28.7%
Paterson Campus Total 3,108 562 18.1%
Total (Wayne and Paterson) 3,790 758 20.2%
HES Response Rate
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Results
Role Grouping Frequency Percent
Chaplain 3 .4
Cook 6 .8
Coordinator 20 2.6
Educator 11 1.5
Leadership 114 15.0
Nurse 281 37.1
Nutritionist 10 1.3
Other 12 1.6
Pharmacist 7 .9
Physician 5 .7
Social Worker 9 1.2
Speech
Pathologist 6 .8
Support Staff 255 33.6
Therapist 19 2.5
Total 758 100.0
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Job Satisfaction
Pride in the
Organization
Participative
Management
Professional
Patient Care
Relationship
w/Coworkers
Relationship
w/Nurses
Professional
Growth
Executive
Leadership
Relationship
w/Physicians
HES Total Score
Staffing/
Scheduling
Autonomy
Intent to Stay
Distributive
Justice
Workload
7.006.005.004.003.002.001.00
Mean (average) Score
(higher scores indicate greater satisfaction)
Results,
HES
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Results,
HES Job Satisfaction *
Relationship
w/Coworkers *
Participative
Management
Pride in the
Organization *
Professional
Patient Care *
Relationship
w/Nurses *
Executive
Leadership
Intent to Stay *
HES
Total Score
Relationship
w/Physicians *
Autonomy *
Staffing/
Scheduling
Professional
Growth
Distributive
Justice *
Workload *
Env
ironm
enta
l Var
iabl
e
7.006.005.004.003.002.001.00
Mean (average) Score
(higher scores indicate greater satisfaction)
Support
Staff
Nurse
Leadership
Role
* Statistically significant at .05
Results,
HES
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Results,
HES
Results,
HES
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Results,
HES
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Caring Factor Survey (CFS)
Caritas Process #1: Loving Kindness
Caritas Process #2: Instill Faith and Hope
Caritas Process #3: Support spiritual
beliefs/practices
Caritas Process #4: Helping-trusting
relationship
Caritas Process #5: Promote feelings, both
positive and negative
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Caring Factor Survey (CFS)
Caritas Process #6: Creatively problem solve
Caritas Process #7: Effective teaching
Caritas Process #8: Create healing
environment
Caritas Process #9: Tending to Basic Needs
(holistic care)
Caritas Process #10: Allows belief in miracles
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Caring Factor Survey (CFS)
A total 455 surveys were distributed to patients and 419 were returned, a 92.1% response rate.
Thirty-four of the 36 who did not respond provided their reason
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Caring Factor Survey (CFS)
Helping/trusting relationship had the
highest mean score of 6.41
Spiritual support had the lowest mean
score of 5.80.
All scores were above 6.0 except
perception of support spiritual belief.
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Caring
Factor
Survey 21
www.chcm.com /
www.hcenvironment.com.
© Healthcare Environment, 2010
Helping and Trusing
Relationship
Loving Kindness
Holistic Care
Decision Making
Teach & Learn
CFSTot
Promote Expression
of Feeling
Healing Environment
Instill Faith & Hope
Allow Miracles
Support Spiritual Belief
7654321
Mean (average) Score
(higher scores indicate greater perception of caring)
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Caring
Factor
Survey,
by unit
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www.chcm.com /
www.hcenvironment.com.
© Healthcare Environment, 2010
IRCU
7th Floor Acute Rehab (Wayne Campus)
Endo (Wayne Campus)
ICU
X2B
OHRR
Endo
R4N
R2, Infusion
ICU (Wayne Campus)
NICU
Main ED
Nursery
R6S
L&D
Same Day OR
R2, Psych
PACU (Wayne Campus)
4 East (Wayne Campus)
R3S
Medical Surgica
Emergency Depar
275
CCU
5 West (Wayne Campus)
PICU
Pediatrics ED
4 West (Wayne Campus)
Interm. Nursery
R5N
Fast Track
Seton 3 – High Risk OB
Seton 4 Pediatrics
Uni
t Typ
e
7.006.005.004.003.002.001.00
Mean (average) CFS Score
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CFS – Care Provider Version
• There were 382 staff of the 3,790 staff who responded to the CFS-CPV, a 10.1% response rate
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CFS –
Care
Provider
Version
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Loving Kindness
Faith and Hope
Allow Miracles
Teach to Learn
Holistic Care
Promote Expression
Spiritual Support
Total CFS-CPV
Healing Environment
Helping/Trusting Rel
Problem Solving
7.006.005.004.003.002.001.00
Mean (average) Score
(higher scores indicate perception of more caring)
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CFS – Care Provider Version
• Comparing campuses
– 305 employees from the Paterson campus
and
– 77 from the Wayne campus.
– No differences found that were statistically
significant using an alpha of .05.
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CFS – Care Provider Version
• Comparing roles
– Trend that nurses reported the highest
score for all factors within CFS-CPV,
except for perception of problem solving.
– Problem solving is repeatedly found to be
the lowest ranked factor in repeated
studies
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CFS – Care Provider Version
• Differences between role
• Only problem solving was statistically significant with difference existing between leaders and support staff
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www.chcm.com /
www.hcenvironment.com.
© Healthcare Environment, 2010
CFS – CARE
PROVIDER
VERSION
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Results: CFS – Caring for Self
• There were 427 employees of the 3,790 who responded to the Caring Factor Survey – Caring for Self (CFS-CS) which represents a 11.3% response rate
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www.chcm.com /
www.hcenvironment.com.
© Healthcare Environment, 2010
Teaching
and Learning
Helping and
Trusting Relationship
Instill Faith
and Hope
Miracles
Decision Making
Healing
Environment
CFSCSTotal
Spiritual Beliefs
and Practices
Promot Expression
of Feelings
Holistic Care
Practice Loving
Kindness
7.006.005.004.003.002.001.00
Mean (average) Score
(higher scores indicate perception of more caring)
CFS –
Caring
for Self
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CFS – Caring for Self
Differences between service lines
• loving kindness,
• decision making, and
• holistic care.
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www.chcm.com /
www.hcenvironment.com.
© Healthcare Environment, 2010
CFS – CARING
FOR SELF,
COMPARING
SERVICE LINES
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CFS – Caring for Self
Differences between units loving kindness, decision making, holistic care, healing environment, promoting feeling, allowing to believe in miracles, and the total CFS-CS score.
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Correlations between Measures
• Employee Perception of Caring for Others
(CFS-CPV) and the Work Environment
– Relationship with physicians (r = .137, p
.035).
– Hours worked (r = .134, p .022).
– Total HES score (r = .161, p .027).
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Correlations between Measures
• Caring for Self and the Work Environment
– positive relationship between self care and
• relationship with nurses (r = .142, p .024)
• relationships with physicians (r = .125, p
.046).
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Interventions
• Holistic Care Program for employees and
patients
– Pranic healing
– Guided imagery
– Massage and aroma therapy
– Hospital renovation designed around self-care
www.chcm.com
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Next Steps
• Remeasure September, 2012
• Prior to remeasure, identify outcomes specified
by staff and process (e.g. space/architecture for
self care)
• Use more complex statistical procedures to bring
the conversation deeper (e.g. within subject
evaluation and path analysis between variables)
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Thank you!
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www.hcenvironment.com.
© Healthcare Environment, 2010