selection of a system integrator for implementation …
TRANSCRIPT
ONLINE RESERVATION
SYSTEM
MOBILE APPS FOR
PASSENGERS
EMV COMPLIANT
FAST CHARGING
E-TICKETINGMACHINES
OVER THE COUNTER INSTANT SMART
CARDS FOR PASSENGERS
qSPARC/RuPay
NCMC CARDS
COMMAND CONTROL
CENTRE(CCC)
SELECTION OF A SYSTEM INTEGRATOR FOR IMPLEMENTATION OF
“IoT BASED INTEGRATED BUS TICKETING SYSTEM”
2021
Uttar Pradesh State Road Transport Corporation Parivahan Bhavan, Tehri Kothi
6 M.G Marg, Lucknow 226001
RFP DOCUMENT
website: www.upsrtc.com
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REQUEST FOR PROPOSAL (RFP) For
Selection of a System Integrator for Implementation of
“IoT Based Integrated Bus Ticketing System at UPSRTC”
Key events
1 Date of issuance 26.02.2021
2 Last date for receiving pre-bid queries 13.03.2021 up to 12:00 hrs
3 Pre-bid conference details 15.03.2021 From 11:00 AM at UPSRTC HQ , Parivahan Bhawan, 6 MG Marg Lucknow 226001
4 Date for response to pre-bid queries To be notified on https://etender.up.nic.in & www.upsrtc.com
5 Last date for preparation of bids To be notified later through above websites
6 Last date of submission of bids As above
7 Opening of Pre-qualification bids and
technical bids
As above
8 Opening of commercial bids Will be communicated later
Uttar Pradesh State Road Transport Corporation (UPSRTC) Parivahan Bhavan, Tehri Kothi,
6 M.G. Marg, Lucnow-226001
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Table of Contents
Contents
Table of Contents .......................................................................................................................................... 3
Disclaimer ....................................................................................................................................................... 13
Glossary of Terms...................................................................................................................................... 16
1 Project Background ........................................................................................................................ 19
1.1 Uttar Pradesh State Road Transport Corporation. .............................................................. 19
1.2 Table 1: Performance of UPSRTC ............................................................................................... 19
1.3 Organization chart:.......................................................................................................................... 20
1.8 Project Description .......................................................................................................................... 31
2 Existing System details ................................................................................................................... 32
2.1 Online Reservation System (ORS) ............................................................................................. 32
2.2 Existing System Architecture ....................................................................................................... 34
2.3 System deployment details .......................................................................................................... 37
3 Scope of Work ................................................................................................................................... 38
3.1 Overview of scope of work ........................................................................................................... 38
3.2 Detailed scope of work for bidder ............................................................................................. 40
3.2.1 Requirement Gathering ................................................................................................................ 40
3.2.2 Solution Design and Signoff ........................................................................................................ 40
3.2.3 SRS Preparation and Signoff ....................................................................................................... 41
3.2.4 Development and Customization of Software ..................................................................... 41
3.2.5 Software Testing ............................................................................................................................. 41
3.2.6 Supply and Installation of Hardware ...................................................................................... 41
3.2.7 Establishment of connectivity .................................................................................................... 41
3.2.8 User Acceptance Test of complete system ............................................................................ 41
3.2.10 System deployment ........................................................................................................................ 42
3.2.10.2 Remaining Locations...................................................................................................................... 42
3.2.10.3 Full scale operations for project ................................................................................................ 42
3.2.11 Training during Implementation Stage .................................................................................. 42
3.2.12 Consolidation of data received / generated at UPSRTC depot ...................................... 44
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3.2.13 Assessment of IT Hardware ........................................................................................................ 44
3.2.14 Assessment, Supply and Installation of IT Infrastructure for the Project ................. 45
3.2.15 Networking for new system: ....................................................................................................... 46
3.2.16 Network Connectivity .................................................................................................................... 46
3.2.17 LAN Connectivity ............................................................................................................................. 46
3.2.18 Other Infrastructure: ..................................................................................................................... 47
3.2.19 Overall Scope for IT Infrastructure .......................................................................................... 47
3.2.20 Warranty ............................................................................................................................................ 47
3.2.21 Documentation ................................................................................................................................. 48
3.2.22 Ownership and Licenses ............................................................................................................... 49
3.2.23 Procure and supply ETIM ............................................................................................................ 50
3.2.24 Setting up and managing Office and utilities ........................................................................ 50
3.2.25 Security Requirement .................................................................................................................... 51
3.2.26 Operation and Maintenance of Application Software ....................................................... 51
3.2.27 Compliance to SLA .......................................................................................................................... 52
3.2.28 Problem identification and Resolution ................................................................................... 52
3.2.29 Software Change & Version Control......................................................................................... 53
3.2.30 Maintain configuration information ........................................................................................ 53
3.2.31 Maintain System documentation .............................................................................................. 53
3.2.32 Operations & Maintenance of IT Infrastructure .................................................................. 53
3.2.33 Facility Management Services .................................................................................................... 55
3.2.34 Command Control Center Services ........................................................................................... 55
3.2.35 Manpower .......................................................................................................................................... 56
3.2.36 Obtain relevant Certifications and adherence to respective Industry Standards .. 58
3.2.37 Conduct training for stakeholders ............................................................................................ 59
3.2.38 Additional Overreaching Requirements of the Solution .................................................. 60
3.2.38.2 Scalability ........................................................................................................................................... 60
3.2.38.3 Security ............................................................................................................................................... 60
3.2.38.4 User Administration ....................................................................................................................... 61
3.2.39 Some Special requirements with respect to BIDDER’s responsibilities ..................... 61
3.2.40 Security of information ................................................................................................................. 61
3.2.41 Technical Support ........................................................................................................................... 62
3.2.42 System Maintenance, Management and Administration ................................................. 63
3.2.43 Security Administration ............................................................................................................... 65
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3.2.44 Network monitoring ...................................................................................................................... 66
3.2.45 Backup Management ...................................................................................................................... 66
3.2.46 Asset Management Portal Service ............................................................................................ 67
3.2.47 Testing of Hardware and Software .......................................................................................... 68
3.2.48 Training for UPSRTC ...................................................................................................................... 68
3.2.49 List of ETIM depots proposed for project implementation ............................................ 69
3.2.50 List of proposed ORS locations .................................................................................................. 72
3.2.51 Pilot locations for ETIM deployment ....................................................................................... 75
3.2.52 Antivirus ............................................................................................................................................. 75
3.2.53 SIM Cards ............................................................................................................................................ 75
3.2.54 Infrastructure Audit ....................................................................................................................... 76
3.2.55 Operations, Support and Maintenance Period ..................................................................... 76
4 Proposed Solution ......................................................................................................................... 77
4.1 Users ................................................................................................................................................................. 77
4.2 Locations where proposed solution to be deployed ...................................................................... 77
4.3 Application Architecture .......................................................................................................................... 78
4.4 Data Architecture ........................................................................................................................................ 79
4.5 Network Landscape .................................................................................................................................... 79
4.7 ETIM and Web based IT System ............................................................................................................ 82
4.8 Online Reservation System ...................................................................................................................... 83
4.9 Public Online Reservation System (PORS) ........................................................................................ 85
4.10 Mobile Application ...................................................................................................................................... 86
4.11 Smart Cards.................................................................................................................................................... 87
4.12 Command Control Center at Head Office ........................................................................................... 88
4.12.1 Key Objective of Command Center ........................................................................................... 89
4.13 Inventory Management System (ETIM & ORS) ................................................................................ 89
4.14 Complaints and Issue Tracking Portal................................................................................................. 89
4.15 ETIM Management Information System ............................................................................................. 90
4.16 Data Digitization and Migration ............................................................................................................. 90
4.17 Application Hosting on Cloud ................................................................................................................. 91
4.18 Requirements for Application architecture of proposed central system .............................. 92
4.19 Marketing and Promotion ........................................................................................................................ 94
4.19.1 SMS Booking Service ...................................................................................................................... 94
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4.19.2 Marketing through SEO................................................................................................................. 95
5 Project Deliverables ....................................................................................................................... 96
6 Project Timelines.......................................................................................................................... 100
6.1 Phased Approach ...................................................................................................................................... 100
6.2 Project timelines ....................................................................................................................................... 100
7 Indicative Bill of Material .......................................................................................................... 103
7.1 Central System, Lucknow ...................................................................................................................... 103
7.2 Head Office .................................................................................................................................................. 103
7.3 UPSRTC, Controlling Committee ......................................................................................................... 103
7.4 UPSRTC, ETIM Depots............................................................................................................................. 104
7.5 UPSRTC, Counter Booking Points (ORS Booking Points) .......................................................... 104
7.6 UPSRTC, Command Control Center (CCC), Lucknow .................................................................. 105
8 Specifications of proposed components of solution ....................................................... 106
8.1 Minimum Functional Requirements ................................................................................................. 106
8.1.1 Switching Server ........................................................................................................................... 107
8.1.2 Minimum specifications ETIM device and application .................................................. 108
8.1.3 Minimum Requirements for ORS ........................................................................................... 112
8.1.4 Minimum Requirements for client software ..................................................................... 116
8.2 General Requirements ............................................................................................................................ 119
8.3 Functional Requirements ...................................................................................................................... 122
8.3.1 Minimum specifications ETIM device .................................................................................. 122
8.3.2 Minimum requirement of Paper Tickets ............................................................................. 126
8.3.3 Minimum Requirements for ORS ........................................................................................... 127
8.3.4 Minimum Requirements for PORS ........................................................................................ 128
8.3.6 Other Operational Requirements of Command Control Centre ................................. 130
8.3.7 Minimum Requirements for Incident reporting system ............................................... 131
8.3.8 Minimum Requirements for SLA reporting system ........................................................ 132
8.3.9 Secure Access Module ................................................................................................................ 132
8.3.10 Minimum Requirement for Database management system ........................................ 132
8.3.11 Minimum Requirements for Transaction Management System ................................ 133
8.3.12 Common requirements for System Configuration .......................................................... 134
8.3.13 Common requirements for Equipment Management .................................................... 134
8.3.14 Reconciliation for System ......................................................................................................... 135
8.3.15 Security Management ................................................................................................................. 135
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8.3.16 Authentication ............................................................................................................................... 136
8.3.17 Mobile Application ....................................................................................................................... 136
8.3.18 API Booking/Third Party Online Travel Agent Booking ............................................... 138
8.3.19 Smart Cards .................................................................................................................................... 138
8.4 Reporting Requirement ......................................................................................................................... 139
8.5 Networking Requirements ...................................................................................................................... 141
8.6 Requirements for Operation and Maintenance ............................................................................. 142
8.7 Minimum Technical Specifications .................................................................................................... 144
8.7.1 Handheld Ticketing Machines ................................................................................................. 144
8.7.2 POS Machines ................................................................................................................................. 146
8.7.3 Server for Command Control Center .................................................................................... 147
8.7.4 Required Laptop Specification ................................................................................................ 148
8.7.5 Laser Jet Printer ............................................................................................................................ 150
8.7.6 10 KVA Online UPS ...................................................................................................................... 150
8.7.7 1 KVA UPS (Two Hour Backup) Specification ................................................................... 152
8.7.8 1.5 KVA UPS (Three Hour Backup) Specification ............................................................ 153
8.7.9 Switch 28 PORT ............................................................................................................................ 155
8.7.10 Switch 8 PORT (Depots/Stations where Operation will be minimum) .................. 158
8.7.11 Wi-fi Router .................................................................................................................................... 160
8.7.13 10 Bay Gang Charger ................................................................................................................... 161
8.7.14 Contactless Smart Card Specification ................................................................................... 161
8.7.15 Contactless Smart Card Printer Requirement ................................................................... 164
9 Roles and Responsibilities ........................................................................................................ 165
9.1 UPSRTC Steering Committee................................................................................................................ 165
9.2 UPSRTC Project Implementation Committee ................................................................................ 165
9.3 Operation Committee .............................................................................................................................. 165
9.4 Project Management Consultants ...................................................................................................... 165
9.5 Role of UPSRTC .......................................................................................................................................... 167
9.6 Role of Bidder ............................................................................................................................................ 168
9.7 Existing hardware details and specifications ................................................................................ 168
9.8 Existing Hardware Details .................................................................................................................... 168
9.8.1 DC & DR Bill of Material (BoM) ............................................................................................... 168
9.8.2 Central Office, Lucknow ............................................................................................................. 169
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9.8.3 Regional Offices ............................................................................................................................. 169
9.8.4 Depots ............................................................................................................................................... 169
9.8.5 Counter Booking/ORS Depot/Bus Stations ....................................................................... 170
9.8.6 Specification for Server deployed at Depot ........................................................................ 170
10.2 Details of transactions ............................................................................................................................ 171
10.3 Chargeable Transactions ....................................................................................................................... 171
10.4 Payment Terms & Calculations for Smart Cards .......................................................................... 174
10.5 Payment of Damage and Missing Parts of Hardware. ................................................................ 174
10.6 Payment Terms ......................................................................................................................................... 174
10.7 Adherence to SLA ..................................................................................................................................... 175
10.8 Adherence to Milestone plan ............................................................................................................... 175
10.9 Periodicity of payment ........................................................................................................................... 175
10.10 Third Party Audits and Reviews ............................................................................................. 175
10.11 Taxes and Statutory Payments ............................................................................................... 175
11 Service Level Agreement (SLA) .............................................................................................. 176
11.1 Objectives .................................................................................................................................................... 176
11.2 SLA categories ............................................................................................................................................ 176
11.3 SLA measurement and monitoring .................................................................................................... 183
11.3.1 SLA applicable during Implementation Phase .................................................................. 183
11.3.2 SLA application Post–implementation Phase ................................................................... 183
11.4 Severity definition chart ........................................................................................................................ 185
11.5 Uptime calculation for the month ...................................................................................................... 185
11.6 Cumulative Downtime ............................................................................................................................ 185
11.7 Non-Adherence to SLA ........................................................................................................................... 186
11.8 Breach of SLA ............................................................................................................................................. 186
11.9 Exclusions .................................................................................................................................................... 186
11.10 Monitoring and Auditing ........................................................................................................... 186
11.11 Reporting Mechanism ................................................................................................................ 187
11.12 Issue Management Procedures ............................................................................................... 187
11.13 General ............................................................................................................................................. 187
11.14 Issue Management Process ...................................................................................................... 187
11.15 SLA Change Control ..................................................................................................................... 188
11.15.1 General ............................................................................................................................................. 188
11.15.2 SLA Change Process .................................................................................................................... 188
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11.15.3 Version Control ............................................................................................................................. 188
11.16 Management Escalation Procedures .................................................................................... 188
12 Bid and bidding process requirements ................................................................................ 189
12.1 Instructions to Bidders ........................................................................................................................... 189
12.2 Procedure for Submission of Bids ...................................................................................................... 191
12.3 Cost to Bid.................................................................................................................................................... 191
12.4 Contents of the Tender Document ..................................................................................................... 191
12.5 Clarification on Tender Document ..................................................................................................... 192
12.6 Amendment of Tender Document ...................................................................................................... 192
12.7 Language of Bids ....................................................................................................................................... 192
12.8 Documents Comprising the Bids ........................................................................................................ 192
12.9 Bid Prices ..................................................................................................................................................... 193
12.10 Firm Prices ...................................................................................................................................... 193
12.11 Bidder Authorization .................................................................................................................. 194
12.12 Earnest Money Deposit (EMD)................................................................................................ 194
12.13 Security Deposit ............................................................................................................................ 195
12.14 Period of Validity of Bids ........................................................................................................... 195
12.15 Revelation of Prices ..................................................................................................................... 195
12.16 Terms and Conditions of Bidders .......................................................................................... 196
12.17 Local Conditions ........................................................................................................................... 196
12.18 Last Date for Receipt of Bids .................................................................................................... 196
12.19 Late Bids .......................................................................................................................................... 196
12.20 Modification and withdrawal of bids .................................................................................... 196
12.21 Address for Correspondence ................................................................................................... 197
12.22 Contacting UPSRTC ...................................................................................................................... 197
12.23 Consortium Related Conditions .............................................................................................. 197
12.24 Opening of Bids by UPSRTC ..................................................................................................... 197
12.25 Pre-qualification Criteria .......................................................................................................... 198
12.26 Qualification criteria ................................................................................................................... 199
12.27 Preliminary Examination .......................................................................................................... 204
12.28 Clarification .................................................................................................................................... 204
12.29 Evaluation of Technical Bids .................................................................................................... 204
12.30 Opening of Commercial Bids .................................................................................................... 207
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12.31 Evaluation of Commercial Bids ............................................................................................... 208
12.32 Post Technical Qualification ..................................................................................................... 208
12.35 Notification of Award ................................................................................................................. 208
12.36 Signing of Contract ....................................................................................................................... 209
12.37 Confidentiality of the Document ............................................................................................ 209
12.38 Tender Related Conditions ....................................................................................................... 209
12.39 Court of Jurisdiction .................................................................................................................... 209
12.40 Rejection Criteria ......................................................................................................................... 209
12.41 General Rejection Criteria ......................................................................................................... 209
12.42 Technical Rejection Criteria ..................................................................................................... 210
12.43 Commercial Rejection Criteria ................................................................................................ 210
13 Technical Bid Format ............................................................................................................................... 211
13.1 Annexure 1 - Clarifications on tender document ............................................................. 211
13.2 Annexure 2 - Covering Letter – Technical Bid .................................................................. 212
13.3 Annexure 3 – Details of Bidders .............................................................................................. 214
13.4 Annexure 4 - Solution, Approach, Methodology and Work plan ................................ 216
13.5 Annexure 5 - Declaration/Affidavit ...................................................................................... 218
13.6 Annexure 6 - Profile of Personnel .......................................................................................... 220
13.7 Annexure 7 - Manpower details ............................................................................................. 222
13.8 Annexure 8 - Details of Experience of Bidder in Various projects ............................ 224
13.9 Annexure 9 - Response to Eligibility and Evaluation Criteria ..................................... 226
13.10 Annexure 10 - Project Experience ......................................................................................... 237
13.11 Annexure 11 - Format for Manufacturer’s Authorization Form ................................ 242
13.12 Annexure 12 - List of Sub-Contractors and OEMs and their details ............................ 239
13.13 Annexure 13 - Details of Sub-Contractors and OEMs ..................................................... 240
14 Commercial Bid Formats ........................................................................................................................ 242
14.1 Annexure 1 - Covering Letter: Commercial Bid ............................................................................ 242
14.2 Annexure 2 - Commercial Proposal Format ................................................................................... 244
15 Other Annexures ......................................................................................................................................... 245
15.1 Annexure A - Proforma for Bank Guarantee for Contract Performance .............................. 245
15.2 Annexure B - Proforma for Security Deposit ................................................................................. 247
15.8 Annexure C - Bid Submission processes .......................................................................................... 262
16 General conditions and definitions ..................................................................................................... 266
16.1 Interpretation ............................................................................................................................................ 267
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16.2 Key Performance Measurements ....................................................................................................... 267
16.3 Commencement & Progress ................................................................................................................. 268
16.4 Consortium and Sub-Contracting ....................................................................................................... 268
16.5 Bidder’s Obligations ................................................................................................................................ 268
16.5.1 Scope of Work ................................................................................................................................ 268
16.5.2 Personnel: ....................................................................................................................................... 270
16.5.3 Confidentiality ............................................................................................................................... 271
16.5.4 Trademarks, Publicity ................................................................................................................ 271
16.5.5 Ethics ................................................................................................................................................. 271
16.5.6 Corrupt or Fraudulent Practices ............................................................................................ 272
16.6 Purchaser’s Obligations ......................................................................................................................... 272
16.7 Events of Default by the Bidder .......................................................................................................... 273
16.8 Consequences of Default ........................................................................................................................ 274
16.9 Terminate the Contract in Full or Part ............................................................................................. 274
16.10 Breach and Rectification............................................................................................................ 274
16.11 Protection and Liabilities .......................................................................................................... 276
16.11.1 Warranty ......................................................................................................................................... 276
16.11.2 Third Party Claims ....................................................................................................................... 276
16.11.3 Limitation of Liability ................................................................................................................. 277
16.11.4 Intellectual Property ................................................................................................................... 278
16.12 Change Control .............................................................................................................................. 280
16.12.1 Introducing a Change .................................................................................................................. 280
16.12.2 Changes originating from the purchaser ............................................................................ 280
16.12.3 Changes originating from supplier ........................................................................................ 281
16.13 Termination .................................................................................................................................... 282
16.13.1 Conditions for Termination ...................................................................................................... 282
16.13.2 Dispute Resolution ...................................................................................................................... 283
16.14 Audit, access and reporting ...................................................................................................... 285
16.14.1 Purpose ............................................................................................................................................ 285
16.14.2 Notice and Timing ........................................................................................................................ 285
16.14.3 Access................................................................................................................................................ 285
16.14.4 Inspection Rights .......................................................................................................................... 286
16.15 Exit Management Schedule ...................................................................................................... 286
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16.15.1 Purpose ............................................................................................................................................ 286
16.15.2 Cooperation and Provision of Information ........................................................................ 287
16.15.3 Exit Management Plan ................................................................................................................ 287
16.16 Other Conditions .......................................................................................................................... 288
16.16.1 General ............................................................................................................................................. 289
16.16.2 Survival: ........................................................................................................................................... 289
16.16.3 Entire Contract: ............................................................................................................................. 289
16.16.4 Governing Law .............................................................................................................................. 289
16.16.5 Jurisdiction of Courts .................................................................................................................. 289
16.16.6 Force Majeure: ............................................................................................................................... 289
16.17 Period of Contract ........................................................................................................................ 290
16.18 Conditions precedent ................................................................................................................. 290
16.18.1 Non-Fulfilment of Conditions Precedent ............................................................................ 291
16.19 Governance Schedule .................................................................................................................. 291
16.20 Amendment to Agreement ....................................................................................................... 292
16.21 Change Request Order Template ........................................................................................... 293
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Disclaimer 1. Uttar Pradesh State Road Transport Corporation, Lucknow (hereinafter referred to as
“UPSRTC”) has issued this RFP (hereinafter referred to as “RFP”) for Selection of a
System Integrator for Implementing of new Electronic Ticket Issuance and Online
Reservation System at UPSRTC, as such terms and conditions as set out in this RFP
document, including but not limited to the technical specifications set out in different
parts of this RFP document.
2. This RFP has been prepared with an intention to invite prospective
Applicants/Bidders and to assist them in making their decision of whether or not to
submit a proposal. It is hereby clarified that this RFP is not an agreement and the
purpose of this RFP is to provide the bidder(s) with information to assist them in the
formulation of their proposals. This RFP document does not purport to contain all the
information bidders may require. This RFP document may not be appropriate for all
persons, and it is not possible for UPSRTC to consider the investment objectives,
financial situation and particular needs of each bidder.
3. UPSRTC has taken due care in preparation of information contained herein. However
this information is not intended to be exhaustive. Interested parties are required to
make their own inquiries and respondents shall be required to confirm in writing that
they have done so and they do not solely rely on the information contained in this RFP
in submitting their Proposal. This RFP includes statements, which reflect various
assumptions and assessments arrived at by UPSRTC in relation to the Project. Such
assumptions, assessments and statements do not purport to contain all the
information that each Bidder may require.
4. This RFP is not an agreement by and between UPSRTC and the prospective bidders or
any other person. The information contained in this RFP is provided on the basis that
it is non–binding on UPSRTC, any of its authorities or agencies, or any of their
respective officers, employees, agents, or advisors. UPSRTC makes no representation
or warranty and shall incur no liability under any law as to the accuracy, reliability or
completeness of the information contained in the RFP document. Each Bidder is
advised to consider the RFP document as per his understanding and capacity. The
bidders are also advised to do appropriate examination, enquiry and scrutiny of all
aspects mentioned in the RFP document before bidding. Bidders are encouraged to
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take professional help of experts on financial, legal, technical, taxation, and any other
matters / sectors appearing in the document or specified work. Bidders are also
requested to go through the RFP document in detail and bring to notice of UPSRTC any
kind of error, misprint, inaccuracies, or omission in the document. UPSRTC reserves
the right not to proceed with the project, to alter the timetable reflected in this
document, or to change the process or procedure to be applied. UPSRTC also reserves
the right to decline to discuss the Project further with any party submitting a proposal.
5. No reimbursement of cost of any type shall be paid to persons, entities, or consortiums
submitting a Proposal. The Bidder shall bear all costs arising from, associated with or
relating to the preparation and submission of its Bid including but not limited to
preparation, copying, postage, delivery fees, expenses associated with any
demonstrations or presentations which may be required by UPSRTC or any other costs
incurred in connection with or relating to its Bid.
6. This issue of this RFP does not imply that UPSRTC is bound to select and pre-qualify
Bids for Bid Stage or to appoint the Selected Bidder or Concessionaire, as the case may
be, for the project and UPSRTC reserves the right to reject all or any of the Bids without
assigning any reasons whatsoever.
7. UPSRTC may, in its absolute discretion but without being under any obligation to do
so, update, amend or supplement the information, assessment or assumptions
contained in this RFP.
8. UPSRTC, its employees and advisors make no representation or warranty and shall
have no liability (for any cost, damage, loss or expense which may arise from or is
incurred or suffered on account of anything contained in this RFP or otherwise,
including but not limited to the accuracy, adequacy, correctness, completeness or
reliability of the RFP and any assessment, assumption, statement or information
contained therein or deemed to be part of this RFP or arising in any way with eligibility
of Bidder for participation in the Bidding Process) towards any Applicant or Bidder or
a third person, under any law, statute, rule, regulation or tort law, principles of
restitution or unjust enrichment or otherwise.
9. UPSRTC also accepts no liability of any nature whether resulting from negligence or
otherwise howsoever caused arising from reliance of any Bidder upon the statement
contained in this RFP.
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10. Interested parties, after careful review of all the clauses of this ‘RFP’, are encouraged
to send their suggestions in writing to UPSRTC. Such suggestions, after review by
UPSRTC, may be incorporated into this ‘RFP’ as a corrigendum which shall be uploaded
onto the e-Tendering website: https://etender.up.nic.in/
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Glossary of Terms
# Term Meaning
1. UPSRTC Uttar Pradesh State Road Transport Corporation
2. GM (IT) General Manager (Information Technology)
3. SM (IT) Service Manager (Information Technology)
4. AM (IT) Assistant Manager (Information Technology)
5. TEC Tender Evaluation Committee
6. Confidential
Information
Any information disclosed to or by any Party to this Contract
and includes any information in relation to the Parties, a third
party or any information including any such information that
may come to the knowledge of the Parties hereto / BIDDER by
virtue of this Contract that too is by its nature confidential or
by the circumstances in which it is disclosed confidential; or is
designated by the disclosing Party as confidential or identified
in terms connoting its confidentiality; but does not include
information which is or becomes public knowledge
other than by a breach of this Contract;
7. Contract The RFP and all Annexes thereto, the Agreement entered into
between the selected BIDDER together with the Purchaser as
recorded in the Contract form signed by the Purchaser and the
BIDDER including all Annexes thereto and the agreed terms as
set out in the bid, all documents incorporated by reference
therein and amendments and modifications to the above from
time to time.
8. Contract Value The price payable to the BIDDER under this Contract for the
full and proper performance of its contractual obligations.
9. Department Uttar Pradesh State Road Transport Corporation
10. Effective Date The date on which this Contract comes into force. This
Contract shall come into force and effect on the date (the
“Effective Date”) of the Purchaser’s notice to the BIDDER
instructing to begin carrying out the activities.
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# Term Meaning
11. EMD Earnest Money Deposit
12. GoUP Government of Uttar Pradesh
13. Worker Active/Live Registered Worker
14. Noncompliance Failure/refusal to comply to the terms and conditions of the
proposal/Agreement
15. Parties The Purchaser, The BIDDER, and “Party” means either of the
Parties
16. PBG Performance Bank Guarantee
17. PQ Pre-Qualification
18. TQ Technical Qualification
19. Proposal Response or offer submitted by bidders for this e-Tender
20. PSU Public Sector Unit
21. Purchaser UPSRTC
22. Services Services to be provided as per the requirement mentioned in
the scope of work and instructions thereof issued from time to
time by UPSRTC
23. SLA Service Level Agreement
24. SOW Scope of Work
25. OEM Original Equipment Manufacturer
26. ETIM Electronic Ticket Issuing Machine System
27. ORS Online Reservation System
28. LOI Letter of Intent
29. TI Training Institute, Kanpur
30. CIRT Central Institute of Road Transport
31. PTO Public Transport Operators
32. AMC Annual Maintenance Contract
33. ATS Annual Technical Support
34. BOM Bill of Materials
35. CCC Command Control Centre
36. CCTV Closed-Circuit Television
37. EMV Europay, MasterCard and Visa
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# Term Meaning
38. FY Financial Year
39. GPRS General Packet Radio Service
40. GPS Global Positioning System
41. ICT Information & Communication Technology
42. MIS Management Information System
43. NCMC National Common Mobility Card
44. O&M Operations & Maintenance
45. PIS Passenger Information System
46. SAM Secure Access Module
47. SDK Software Development Kit
48. SI System Integrator
49. SLA Service Level Agreement
50. UAT User Acceptance Testing
51. UPS Uninterruptible Power Supply
52. VPN Virtual Private Network
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1 Project Background
1.1 Uttar Pradesh State Road Transport Corporation. ▪ Public transport should always be the hallmark of a good transportation system
of any State as the role of public transport is vital for economic growth. Uttar
Pradesh State Road Transport Corporation (UPSRTC) is a government
undertaking which provides public transport to towns/cities and villages within
Uttar Pradesh and adjoining states.
The Uttar Pradesh State Road Transport Corporation is established by State
Government of Uttar Pradesh as per the provision in Section 3 of RTC Act 1950.
Passenger road transport services in the state of U.P. started on 15th May, 1947
with the operation of bus service on the Lucknow - Barabanki route by the
erstwhile U.P. Government Roadways. Subsequently, during the fourth Five Year
Plan, the erstwhile UP Government Roadways was rechristened as Uttar Pradesh
State Road Transport Corporation (UPSRTC) on 1-6-72 under the provisions of
the Road Transport Act, 1950
1.2 Table 1: Performance of UPSRTC
Parameters 2020
Fleet Size (count) 12500+
Passenger Base (count) (in crores) Yearly 65 Cr. Approx.
Employee Base on payroll (count) 55,000+
Cities/Segment covered All over Uttar Pradesh.
And in
neighbouring state
Operating Revenue (Revenue from Passenger) 5000 Cr +
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1.3 Organization chart:
Fig: Organization chart of UPSRTC
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1.4 UPSRTC Operations
UPSRTC operates 570 Bus Stations and 3500 Pickup Sheds across the State for
facilitating boarding and alighting of the passengers. UPSRTC caters to its
more than 17 lakhs passengers daily using these Bus Stations and Pickup
Sheds.
Ordinary Buses: Janrath Buses: A fleet that ensures comfort at ordinary This AC bus service is well known for ease and
Fairs and shuttles between various cities. comforts inside
AC Sleeper Buses: High End Scania/Volvo : These buses are synonym of comfort as These are multi axle buses , providing luxurious
only 28 seats on lower tier and 15 berths and comfortable journey experience.
are there
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1.5 UPSRTC – Administrative Structure
For administrative convenience, UPSRTC operations have been divided into 20
major regions. These regions are further divided into divisions which consist of
depots. Details of the segregation of the regions in Uttar Pradesh followed by
distribution of depots across regions and divisions has been provided
subsequently.
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1.6 List of bus stations
CORPORATION OWNED PREMISES
HIRED PREMISES
AGRA REGION
Agra Fort Fatehabad Maanth Vrindavan
Idgah Bah Naujhil Farah
kagaraul Pinhat Shergarh Surir
Jagner Shamshabad Govardhan Tundla
Tanthpur Mathura Barsana Achhnera
Bhooteshwar Kosi Chata Saiya
Transport Nagar Fatehpur Sikri Raaya
Aetmadpur
Khairagarh
GHAZIABAD REGION
Ghaziabad Loni Khurja Modinagar
Muradnagar Ajmeri Gate (New Delhi)
Mohan Nagar (Checkpost)
Sikandrabad
Kaushambi Dadri Sahibabad Bulandshahar
Hapur
I.S.B.T., Anand Vihar, Delhi
I.S.B.T., Maharana Pratap Marg, Delhi
I.S.B.T., Saray Kalekhan, Delhi
MEERUT REGION
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Meerut Garhmukteshwar Khatauli Sohrabgate
Baraut
Kandhla Baraut
Budhana Shaamli
SAHARANPUR REGION
Chutmalpur Muzaffarnagar Saharanpur Jalalabad
Purkazi
NOIDA REGION
Noida Greater Noida
ALIGARH REGION
Aligarh Sasni Kasganj Gabhana
Akrabad Khandauli Soron Masudabad
Etah Naraura Haathras Iglas
Sadabad Atrauli Khair
Ganj Dundvara
Pilkhana
MORADABAD REGION
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Moradabad Hasanpur Chandpur Nazibabad
Rampur Gazraula Noorpur Chandausi
Bilari Sirsi Dhampur Shaadipur
Katghar Thakurdwara Nagina Bijnore
Nahtaur Amroha
Sambhal Chandak
Kaanth
BAREILLY REGION
Bareilly Sahsawan Babrala Bisalpur
Pilibhit Bareilly Satelite Dataganj Bisauli
Nawabganj Badaun
Aawnla Vazirganj
HARDOI REGION
Sitapur Mahmoodabad Sidhauli Hardoi
Shahjahanpur Lakhimpur Kannauj Mohammadi
Katra Allaganj Puwaya Kaanth
Tirwa Tilhar Jalalabad Gola
Saandi Bisvaan
ETAWAH REGION
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Etawah Bevar Gursahayganj Auraiya
Ajitmal Bhogaun Firojabad Muradganj
Shikohabad Chibramau Shamshabad Rajpur
Mainpuri Farukhabad Bidhuna Fatehgarh
Kurawali Jaswantnagar Kayamganj Karhal
Kisni Barnahal Saifai
Baralokpur Sirsaganj
Maheba Kusmara
KANPUR REGION
Chunniganj Bara Unnao Rawatpur
Ghatampur Araul Fatehpur Lalauli
Pukhraya Bindki Mauravaan Maati
Jahanabad Kanpur Central
Hariharganj
Khajuha
Bighapur
JHANSI REGION
---
Jhansi Orai
Karvi
Maudaha
LUCKNOW REGION
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Charbagh Raibareli Tiloi Dewan
Salon Bachrawan Shivgarh Safedabad
Haidergarh Lalganj Alambagh Barabanki
Mohanlalganj Ramnagar Kaiserbagh
Dewan Masauli Crossing
Fatehpur
FAIZABAD REGION
Faizabad Kaadipur Amethi Jagdishpur
Ayodhya Musaphirkhana Jamo Inhauna
Akbarpur Sultanpur Tanda
Gosaiganj
ALLAHABAD REGION
Zero Road Koraon Pratapgarh Madihan
Manjhanpur Saini Patti Vindhyachal
Sarai Aakil Civil Line Muratganj
Kalakankar Mirzapur Kunda
Phoolpur Manda Khaans
Manda Road
Mezaroad Leader Road
AZAMGARH REGION
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Aazamgarh Dohrighat Madhuban Mehnagar
Mau Atrauliya Ballia Ghosi
Shahganj Maryadpur Belthara Road Rasda
Rajesultanpur Boodhanpur
Mohammdabad Gohna
Mubarakpur Gohna
GORAKHPUR REGION
Gorakhpur Padrauna Baansi Mahrajganj
Devariya Basti Mehdaval Naugarh
Gauri Bazar Khalilabad Mukhlishpur Bardghat (Raptinagar)
Rudrapur Kasya Dumriyaganj Kaudiram
Sonauli Pharenda Badhalganj
VARANASI REGION
Varanasi Ahiraura Ujiyarghat Machlishahar
Aaurai Robartsganj Jamniya Badshahpur
Gyanpur Churk Jaunpur Sujanganj
Ghazipur Chakiya Kaashi Thekma
Gopiganj Renukoot
Sayyadraja Badlapur
ShaktiNagar Chiraiyyakot
Bhadohi Mugalsarai
Vindhyanagar
DEVIPATAN REGION
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Rupaidiha Ikona Utraula Gonda
Bahraich Gilaula Balrampur
CHITRAKOOT REGION
Hamirpur Rath Atarra Kulpahad
Mahoba Banda
1.7 UPSRTC's no. of regions / depots of UPSRTC. The Head office is
located at Lucknow.
S. No. Region No. of Depots
1 Agra 6
2 Ghaziabad 8
3 Meerut 5
4 Saharanpur 6
5 Aligarh 7
6 Moradabad 8
7 Bareilly 4
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8 Hardoi 6
9 Etawah 6
10 Kanpur 6
11 Jhansi 2
12 Lucknow 7
13 Faizabad 4
14 Devipatan 3
15 Chitrakoot 4
16 Allahabad 8
17 Azamgarh 7
18 Gorakhpur 8
19 Varanasi 8
20 Noida 2
Total : 115
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1.8 Project Description The system for Electronic Ticket Issuance with Online Reservation System and smart
card issuance was implemented by UPSRTC in the year 2013, and is currently
operational. Considering nearby completion of existing contract, UPSRTC plans to use
this opportunity to
• Enhance the existing system to eliminate the current underlying issues,
• Address existing needs/additional needs from project based on previous ETIM
implementation experience
• Leverage on technological advances that may have taken place in ETIM domain
• The responsibilities of the existing SI include the supply and maintenance of
hardware, network components, and ETIMs to all locations, and managing the
system supporting electronic ticketing, online reservation and smart card system
at the UPSRTC head office.
• For supporting operations, the existing SI also provides required technical
support across all these locations. UPSRTC has floated this fresh tender,
incorporating enhancements, underlying needs and leveraging on technological
advances that have taken place.
• The details related to requirements from the solutions have been detailed out in
further sections of this tender
2. Key vision and objectives envisaged are as follows
1. Digital India Initiative by Government of India
2. Smooth and Seamless Ticketing process
3. Move towards Cashless Ticketing
4. Increase coverage of Ticketing
5. Project Cost to be offset by revenue
6. Go green initiative (Paperless e-tickets for ORS and Mobile app Passengers)
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2 Existing System details The existing ticketing solution currently operational at UPSRTC consists of two main
systems. These are Electronic Ticket Issuing Machine (‘ETIM’) System with Online
Reservation System (‘ORS’) and smart card issuance. The key components within the
systems have been described below:
2.1Online Reservation System (ORS)
Online Reservation System (ORS)
Purpose Interface to enable reservation of bus seats across
various UPSRTC routes from anywhere and anytime.
Type of System Centralized, Web-based, Client-Server
Key Modules
o Booking Office ORS (Online Reservation System): This
module is used by the booking clerks at the depots/ bus
stations for the booking of tickets for various routes and
services
o Public ORS (PORS): This is a web- based reservation
portal for the passengers to access information and
book tickets. The bookings through this module close
one hour prior to the beginning of the journey.
o Multiple ORS (MPORS): This is used by Authorized
booking agents (API’s) to book tickets for passengers. It
is the ORS module with a separate login for such agents.
Key Users o Booking Office Clerks
o UPSRTC Staff – ARM Depot, ARM(F) , Depot accountant
Passengers
o Authorized Booking Agents (API’s)
Technology o Client side: JAVA
o Server side: PHP
o Operating System: Linux
o Database: MySQL
Locations Data Centre at Airoli, Uttar Pradesh and DR at Bangalore
Operational since o 2013
Electronic Ticket Issuing Machine (ETIM) System
Purpose Interface to configure ETIM and collect data from ETIM
device to depot system and interface with the central
system.
Type of System Centralized, Desktop Based, client-server
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Online Reservation System (ORS)
Key Modules
ETIM Backend Software
Key users ARM Depot, Arm(F), Accountants, Cashier, Traffic Inspector, Clerks
Technology o Client side: JAVA
o Server side: PHP
o Operating System: Linux
o Database: MySQL
Location(s) All UPSRTC bus depots / Data Centre at Airoli Maharashtra
and DR at Bangalore
Operational since 2013
Electronic Ticket Issuing Machine (ETIM)
Purpose Issuance of tickets by conductors to passengers
Type of System Handheld device
Key Modules Ticket Issuance, access
Key users Conductors and Line Checking Staff (Smart Card are
issued to the Line checking staff)
Technology Proprietary OS
Location(s) All UPSRTC bus depots
Operational since Implementation started from 2013.Go- Live achieved in Nov,2015
Smart Card System
Purpose Interface to enable issuance of smart card through
UPSRTC bus depots.
The smart cards are issued as passes (short term or
long term) to the passengers from the depots and are
only read and captured by the ETIM machines
Type of System Handheld Device (ETIM Machine)
Modules Smart Card Issuance
Key users Booking office clerks
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Technology o Client side: JAVA
o Server side: PHP
o Operating System: Linux o Database: MySQL
Smart Card System
Location(s) deployed Data Centre at Airoli Maharashtra and DR at Bangalore
Operational since 2013
2.2 Existing System Architecture
Fig: DC DR Architecture
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Fig: DC DR Architecture
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Fig: Deployment Architecture
Fig: Network & Communication Architecture
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2.3 System deployment details
# Locations Total 1 Central Office 1
2 Regional Offices 20
3 Depot Offices (ETIM ) 115
4 ORS Counters 250
5 Tier III DC 1
6 Tier III DR Center 1
The Systems are deployed at Central Office, Regional Offices, ETIM Depots and ORS
Counters, and Tier III DC/DR Center.
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3 Scope of Work 3.1 Overview of scope of work
The following outlines the broad areas of scope of work for bidder and the later sections
highlight the detailed scope of work in each of the following areas:
The bidder shall carry out requirement gathering study to understand and estimate the
exact requirement of the project. This will include requirement gathering for Cloud based
DC/DR, Networking Requirements, Head Office requirements, Bus Depot requirements,
Bus Station Requirements, Command Control Center Requirements and Central training
Institute requirements. This will also include studying existing infrastructure and their re-
usability.
The Bidder shall carry out Software design/development/procurement/
customization/deployment/training & documentation of a comprehensive solution to
meet UPSRTC’s services / functions related to existing ETIM, ORS and smart card. These
have to provide for necessary amendments/ upgrades / modifications that may be
required in future
The Bidder shall Consolidate the data received / generated at UPSRTC depot and ETIMs
in bus to central integrated system in the required format as per applicable timelines
The Bidder shall do complete Assessment, Installation of IT Hardware and Management,
cloud at Data Centre (DC), Disaster Recovery Center (DRC) hosted in third party tier III
facility in India and defined UPSRTC depots /bus stations and offices including central,
Controlling committee /divisional offices/Command Control Centre.
Assessment, Procurement and Installation of all related IT Infrastructure required for
UPSRTC depot operations related to the system and required consumables like , printer
cartridges, print heads.
The Bidder shall procure and supply ETIM as per required specifications, their asset
management, repair and maintenance and managing inventory related to ETIM
Establishment and maintenance of Command Control Center to provide support relating
to ETIM and ORS services to UPSRTC stakeholders which have to interface with the
system
Migration of all data (both physical stored documents and electronic) from existing System
to the new system to be implemented. This includes data which is currently being
maintained at depot level
Design, Operations and Maintenance of UPSRTC’s New ETIM and ORS related application
software
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Supply, Operations & Maintenance of system IT Infrastructure at central system and
various UPSRTC locations
Provision, deployment and supervision of personnel required for support at various
UPSRTC locations
Setup a comprehensive MIS reporting system providing reports, dashboards etc., as per
the format approved by UPSRTC
Setting up and managing a comprehensive inventory management system to track
inventory related to ETIMs, desktops, printers, etc.
Obtain relevant certifications for application security and functionality
Adherence to Industry Standards as specified
Design, develop, deploy, operationalize and maintain SLA monitoring tool which has the
functionalities required for monitoring the specified SLA
The bidder shall provide necessary training material and training faculty related to the
new system.
Manage entire project from conceptualization to operationalization and maintenance as
well as subsequent transfer of infrastructure/ applications and handholding for a period
of six months prior to the end of this contract
Manage overall reconciliation between central system, bus stations, depots, etc. This
includes plugging of gaps and / or to improve data quality at no extra cost.
Design, develop, deploy and maintain a user-friendly ORS web portal and mobile
application with integration to payment and SMS gateway providing various online
services.
Providing interface for SMS gateway and SMS alerts for ORS and PORS users.
Adoption of NCMC cards as per Government of India guidelines to maintain a
technological pace.
Supply of Gang Chargers and ETIM bags in the mid of project as outlined in the RFP.
Sharing convenience fee earned on tickets booked by passengers.
Any additional overarching requirements of the solution for strengthening the services
relating to UPSRTC’s ETIM, ORS and Smart Card.
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3.2 Detailed scope of work for bidder 3.2.1 Requirement Gathering
The bidder shall carry out requirement gathering study to understand and estimate
the exact requirement of the project. This will include requirement gathering Cloud
based DC/DR, Networking Requirements, Head Office requirements, Bus Depot
requirements, Bus Station Requirements, Command Control Center Requirements
and Central training Institute requirements. This will also include studying existing
infrastructure and their re-usability.
3.2.2 Solution Design and Signoff ▪ After the requirement gathering study including Business rules etc., the bidder
shall prepare a solution design of the complete system and take sign off from
UPSRTC on the same.
▪ The processes detailed out in the RFP are included in the scope of work of the
bidder. A brief detailing of the indicative processes has been explained therein.
However, the process may undergo changes during the ‘System Requirement
Study’. The following is the minimum list of Software Solution Areas that the
solution must include:
• Route Management • Crew Duty Management
• Waybill Management
• Trip Management
• Ticket Collection • Cash Collection
• Strings Management • Night-out Management
• Reconciliation • Billing
• Audit • Smart Card Management
• Grievance Management • MIS Reporting
• Identity and access management • MIS Reporting
• Data extraction, synchronization and reconciliation • SMS solution
• Mailing solution • Document Management System
• Anti-virus and Anti-spam Solution • CCC
• Payment gateway • SLA monitoring tool
• MIS Dashboard reports
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3.2.3 SRS Preparation and Signoff Based on the approved solution design, the bidder shall prepare the System Requirements Specification for the complete system and take signoff from UPSRTC before starting the implementation.
3.2.4 Development and Customization of Software
Based on the approved Solution Design and SRS document, the bidder shall develop
and customize the software systems. The bidder shall adopt SDLC during software
development. The bidder will have to supply and install software for DC-DR (Cloud).
All software installation, update and upgrade will be the responsibility of bidder.
3.2.5 Software Testing
• The BIDDER shall design the Testing strategy including traceability matrix, Test
cases and conduct testing of various components of the software
developed/customized for the Project. The software testing shall include Unit
Testing, System Testing, Performance Testing, Integration Testing etc.
• The BIDDER shall submit to UPSRTC the testing approach and plan and make
necessary amendments, if requested by UPSRTC. The BIDDER shall perform the
testing of the solution based on the above test plan, document the results and
shall fix the bugs found during the testing. Though UPSRTC is required to review
the test plan, it is the ultimate responsibility of BIDDER to ensure that the end
product delivered by the BIDDER meets all the requirements (including functional
and technical requirements) of the Project Processes specified in the RFP.
• BIDDER shall provide all the necessary support to the agency in conducting the
Acceptance Testing services.
3.2.6 Supply and Installation of Hardware
The Bidder shall supply and install the hardware for the project. This will include
setting up hardware infrastructure required for Networking, Central Office, Division
offices, Depot, Bus Stations, Cloud, and CCC.
3.2.7 Establishment of connectivity
The Bidder shall ensure establishment of network connectivity at locations viz.
Central Office, Controlling Committee offices, Regional offices, Depot, Bus Stations,
Cloud (DC & DR), CCC and Central Training Institute.
3.2.8 User Acceptance Test of complete system
User Acceptance Test (UAT) shall be carried out by UPSRTC/SI. The bidder shall first
train the UPSRTC’s testing team and then facilitate the UAT. SI would provide test
scripts/Test Cases for conducting the UAT. The UAT will be carried out at the pilot
depots first. On acceptance of system at the pilot depot, the SI shall rollout the same
system to all other depots in a phased manner.
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3.2.9 Acceptance Testing Acceptance Testing will include, but not be limited to:
• Functional testing
• Load / Stress testing
• Security testing including Vulnerability and Penetration testing, etc.
BIDDER would be required to provide testing tools for carrying out the above testing.
However, the third-party agency may also use its own tools if it is found necessary to
undertake successful acceptance testing.
3.2.10 System deployment 3.2.10.1 Pilot phase ETIM system - Bidder shall deploy ETIM system at pilot locations during which parallel
and pilot runs will be conducted. Once pilot phase is successfully implemented and results
found to be satisfactory and the same are certified by UPSRTC then next phase of roll out
will be started in phased manner as per timelines.
ORS System – Bidder shall deploy ORS system centrally and user testing of the same shall
be carried out satisfactorily then system shall release centrally for use of stakeholders.
3.2.10.2 Remaining Locations Bidder shall start implementation of roll out at remaining phases as per timelines. While
doing so, Bidder shall adopt transition method for switching the system from old new. As
regards ORS system, system shall be deployed at central location.
3.2.10.3 Full scale operations for project
The full scale operations shall start from the date of all locations are made live and
operational for use of UPSRTC and other users as per timelines.
3.2.11 Training during Implementation Stage Trainings need to be conducted based on a requisite mix of theory & practical /
operational sessions. The Manual & Brochure should be in Hindi & English. The
trainings should be conducted in Hindi. Trainings may be conducted in shifts over a
period of time, as it will not be possible to have all conductors/booking clerks at a depot
attending the trainings at the same time. Some of the practical / operational training
session for the booking clerks needs to be conducted at booking windows while they
are at booking windows and for the conductors need to be conducted in the buses while
they are plying. The trainings need to be conducted at the depots, as it is not possible
to conduct centralized trainings of employees in an organization like UPSRTC which is
spread across the State at multiple locations. The training schedule for each stakeholder
shall be required to be finalized in consultation with the competent authority of
UPSRTC.
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The bidder shall provide application training and handholding to new users or refresher
training to old users. Onsite ETIM & ORS support team shall ensure ongoing training
support for the complete duration during implementation phase. The onsite trainer
would be required to visit various locations as decided by UPSRTC from time to time to
deliver trainings for the entire tenure of the contract.
The Bidder shall be responsible for regular/ retraining the staff concerned whenever
changes are made in the software and it is the responsibility of the bidder to ensure
that the operators are familiar with new versions of Software and its allied services.
#
Training Area
Core Modules
Target Group
1. Sensitization
Training
Sensitization towards the
initiative underway, Roadmap for
the project, Modules of the
Solution along with Functional
Specifications
Regional
Managers/Depot
Assistant Regional
Managers (ARM)/ SSI
2. Training on new
business
processes
different
modules/
Functions of the
Software
Applications
Training on
• Redesigned processes
• Relevant application modules
Additional training with every
major enhancement /
amendment to application
Depot Assistant Regional Manager(ARM)/ SSI Depot User
3. Trainings on Reports MIS & Data Analyses for
improving operational
efficiency
• Depot Assistant
Regional
Manager(ARM)/
SSI Depot
Accounts, ATS
Officers
4. Training on
Daily
Operations
ETIM device Operations, Device
charging, Configuration and Quick
trouble shooting
• Clerks deputed in
depot ETIM
section,
Conductors/Depot
User
5. Training on
Booking Tickets
Education on Online Reservation
System- Schedules, Codes, Fares,
Routes
Booking Clerks
*The Bidder shall appoint a full-time trainer for ETIM and ORS Project at Head
office(Lucknow)
The bidder shall ensure extensive training to all stakeholders and chalk-out the
capacity building plan so as to tackle the issues that might arise due to new/upgraded
processes and use of e-Ticketing solution at UPSRTC. Training for e-Ticketing Project
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will allow multiple stakeholders to participate in the day to day ticketing operations.
The bidder shall follow following indicators for capacity building of stakeholders.
• Creation of a dedicated Capacity Building & Training Team for ETIM & ORS
• Identification of tie ups with training institutions
• Identification of stakeholders
• Identify training objectives for various stakeholders
• Training assessment
• Training content preparation
• Training Delivery channels – Self learning, Classroom, Train the trainer approach
etc.
• Developing training calendar
• Implementation of training as per the training calendar
• Monitoring & evaluation of training in progress
3.2.12 Consolidation of data received / generated at UPSRTC depot
and ETIMs in bus to central integrated system
Bidder shall be responsible to ensure that the system designed ensures that the ticket
issuing related data corresponding to billing, traffic, audit, logs, etc. which is generated by
the various components within the system including ETIM, servers, etc. in consolidated
at the central integrated system in the required format without errors as per timelines
defined in the SLA. Any information related to carrying out operations related to ticketing
and reservations will be available in the central integrated system, though it may be
generated by portable ETIM, client machines. Consolidation of data received / generated
at UPSRTC depot and ETIMs in bus to central integrated system in the required format as
per applicable timelines.
3.2.13 Assessment of IT Hardware and Management of Cloud Data
Centre (DC), Disaster Recovery Center (DRC).
Establishment of Test & Development Environment at UPSRTC: • The Test & Development environment architecture should be exactly similar to
that of production environment. All the components of the Test & Development
environment application should be deployed in the similar way as they are
deployed in the production environment (taking care of aspects such as clustering,
integration etc.). This would streamline the process of testing before deployment
on the production environment. However, since the load testing could be
performed on the production environment, BIDDER may choose to rationalize the
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server sizing in the Test & Development environment. Appropriate load testing
tools shall be put in the testing environment.
• The bidders have to perform an independent assessment of the requirements for
establishment of Test & Development Environment, IT Hardware at Cloud Data
Centre/DR site. Including at all locations. Based on the assessment, the bidder
needs to provide the detailed BOM proposed in their technical proposal in line
with the requirements of the project and performance on service level
agreements.
• The bidder shall ensure all hosting norms and host applications at cloud DC/DR as
per Government guidelines, in association with empanelled CSP appointed by
Government of Uttar Pradesh/GoI. The Bidder shall procure cloud in the name of
UPSRTC
• The BIDDER shall ensure the following at cloud:-
o Secure hosting
o Standard technologies
o Guaranteed service levels
o High quality support, operation and monitoring of applications
o Data and Application availability 24x7
o Network management and operations capability
o Facility for centralized management of enterprise client/server systems
o Custom Security options, Multiple security levels
o Backup and Archival Services
o No vendor lock-in of key hardware/ software/ database components.
• BIDDER shall also provide staff, technical and supervisory, in sufficient numbers
to operate and manage the functioning of the DC with desired service levels.
• All the components/solutions including hardware, software, networking, security
equipment required at all offices shall be dedicatedly used only for this project.
3.2.14 Assessment, Supply and Installation of IT Infrastructure for
the Project • Procurement of IT Infrastructure, installation, operations & management shall be
performed by the BIDDER.
• BIDDER is required to establish the IT infrastructure at all units required by system
i.e. central / controlling Committee offices / divisional offices, depots, bus stations,
CCC and Training institute. This shall include Local Area Network (LAN) at all these
locations and Wide Area Network (WAN) interconnecting all the locations as per the
network deployment scheme depicted in this RFP.
• The bidders have to perform an independent assessment of the Infrastructure
requirements for NEW system and provide a detailed BOM for the proposed
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infrastructure in line with the requirements of the project and performance on service level agreements.
3.2.15 Networking for new system:
• The BIDDER shall carry out a detailed assessment of the LAN, WAN and Internet
leased line networking requirements of the NEW System with respect to the scope of
work. The BIDDER shall ensure that the access to services is provided to all the users
across the state through all the channels provided.
• UPSRTC has the right to specify higher bandwidth than assessed by BIDDER. In such
a case, it would be mandatory to provide the bandwidth as per the requirement
specified by UPSRTC. Cost of incremental bandwidth that may be required to meet the
performance SLAs or any other requirement during the course of the project
execution or the cost of any additional
component/equipment/connectivity/bandwidth specifically required by bidder shall
be borne by the bidder
3.2.16 Network Connectivity
▪ Based on the assessment for bandwidth sizing, the bidder shall provide connectivity
for the following:
• Head office internet Connectivity
• Central Control Room Internet Connectivity
• Regional office internet connectivity
• Depot Internet Connectivity
• Bus Station Internet Connectivity
• CCC leased line
• Training Institute at Kanpur
• GPRS Connectivity for ETIMs provided
▪ The redundant internet connectivity (same bandwidth in the case of primary
connectivity) would have to be provided by the bidder.
Officials as may be authorized by UPSRTC shall be allowed to access the NEW systems
or its components like databases, subject to such rights & privileges as UPSRTC may
decide from time to time for the purpose of testing, audit, certification, review,
inspection etc.
3.2.17 LAN Connectivity
For the purpose of providing LAN connectivity by the BIDDER within UPSRTC offices, bus
depots and bus stations etc., the bidder would also carry out the detailed assessment of
details provided in the RFP.
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3.2.18 Other Infrastructure: The BIDDER has to perform an independent assessment of the desktops, routers, UPS,
Switches, Android/Linux ETIMs etc. requirements and include it in the detailed BOM for
the proposed infrastructure.
3.2.19 Overall Scope for IT Infrastructure
Following outlines the scope of services to be provided by the bidder with respect to the
IT Infrastructure for the Project
1. Infrastructure Requirements Study BIDDER shall perform the detailed assessment of Solution requirements and assess the
Infrastructure requirements (including desktops for bidder’s deployed personnel and
UPSRTC officials, Networking, Security etc.) for operationalization of the System and to
provide the services in conformance with the SLA described in the RFP.
2. Supply of IT Infrastructure The BIDDER shall procure the IT Infrastructure for the System as per the study carried
out for infrastructure requirements and approved by UPSRTC. The BIDDER shall ensure
that all the equipment procured is latest and is free of any defect of any sort. The BIDDER
shall ensure that the equipment is not marked as end-of-sale by the OEM and that the
OEM undertakes to provide sale service support of such equipment. Also, all the hardware
should be Enterprise Class products from reputed OEMs and should come with the
appropriate OEM certification, stating that the latest generation of the equipment is being
provided for the project in BOM at the time of submission of the bid. The specifications
should fully comply with the minimum specifications.
3. IT Infrastructure Installation The bidder shall be responsible for operationalization of the end-to-end solution, which
includes installation of IT Infrastructure, networking all the locations including Cloud (DC
& DR), and LAN & WAN, security requirements etc.
3.2.20 Warranty
▪ The bidder shall warrant that the Infrastructure procured for Project shall have no
defects arising from design or workmanship or any act or omission. The warranty
shall remain valid for a period of five years from the date of complete “Go-Live” of the
Solution and any extended period as notified by UPSRTC.
▪ The bidder shall provide the warranty for IT Infrastructure (Software & hardware)
supplied for Project for a period of five years, and such extended period as notified by
UPSRTC, from the date of complete “go-live” on all the items supplied as per the
contract. The bidder shall replace any parts/components of the IT Infrastructure
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supplied for project if the components are defective and during the entire warranty
period at no additional cost. Bidder shall apply all the latest
upgrades/patches/releases for the software after appropriate testing at no additional
cost. 3.2.21 Documentation
The bidder shall undertake preparation of documents including that of Infrastructure
solution design & architecture, data structure dictionary, configuration files of the
Infrastructure, Standard Operating Procedures, and Information Security Management
procedures as per acceptable standards. The bidder shall take sign-off on the documents,
including design documents, Standard Operating Procedures, Security Policy &
Procedures from UPSRTC or its designated officials along with PMU and shall make
necessary changes as recommended before submitting the final version of the
documents.
BIDDER would prepare and submit all the documentation before provisional ‘Go-Live’
and also ensure that a periodic revision of the documents is done and submitted to
UPSRTC.
The documentation shall be provided in hard and soft copy to UPSRTC. This shall include
but not limited to:
• Requirement Gathering Report (FRS)
• System Requirement Specifications (SRS)
• Data digitization and migration plan
• Software Design Document
• Trouble shooting document
• Installation / maintenance / Administrator Manual
• Data Dictionary
• Operational Procedures Manual
• Test cases and results
• Acceptance Test Plan
• Acceptance Test Scripts
• Other relevant technical documentation etc.
• User manuals (Documentation including user guide and procedures manuals for
hardware and software)
• Software installation guide including the configuration of the database etc.
• ORS help in Hindi & English
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3.2.22 Ownership and Licenses ▪ All hardware procured for the project would be in the name of bidder, but the
ownership of the same will lie with UPSRTC. However, at the time of project closure
the same shall be transferred to UPSRTC. If the contract is terminated prior to the
conclusion of the contract period due to bidder’s non-performance, in that case all IT
infrastructure provided for the project will not be returned to the bidder and will be
the property of UPSRTC. All licenses related to these would be in the name of UPSRTC.
All licenses for software and database procured related to project can be in the name
of bidder, provided the same will be transferred to UPSRTC at no additional cost at
the time of project closure. If, for any reason, the same is not transferred, UPSRTC
reserves the right to recover such costs from the bidder. On expiry / termination of
the contract, if such transfer entails additional cost, the same shall be borne by the
bidder at no additional cost to UPSRTC. UPSRTC reserves the right to recover the
additional costs, if any, under any circumstances, from the payment due, performance
guarantee, or security deposit.
▪ However, if such software licenses or hardware cannot be transferred, then they shall
be bought in the name of UPSRTC. The commitment of the same by the entity providing
the license shall be submitted by the bidder.
▪ The ownership of all software customized/ configured/ procured and related
documentation for the project would always lie with the UPSRTC. However the rights
of proprietary software/application will be deemed under bidders ownership. All
licenses for other software and database procured related to project can be in the
name of BIDDER, provided the same can be transferred to UPSRTC at no additional
cost for transfer to UPSRTC at the time of project closure. If, for any reason, the same
is not transferred, UPSRTC reserves the right to recover such costs from the BIDDER.
On expiry / termination of the contract, if such transfer entails additional cost, the
same shall be borne by the BIDDER at no additional cost to UPSRTC. UPSRTC reserves
the right to recover the additional costs, if any, under any circumstances, from the
payment due or performance guarantee or security deposit.
▪ However, if such licenses cannot be transferred, then they shall be bought in the name
of UPSRTC.
▪ Where the ownership of the software vests with UPSRTC, including software
developed for the new system by the current BIDDER, the BIDDER may utilize the
same for further development and application.
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3.2.23 Procure and supply ETIM as per required specifications, their asset management, repair and maintenance and managing inventory related to ETIM
▪ Electronic Ticket Issuing Machine (ETIM) is the backbone of the UPSRTC operations.
Bidder is expected to provide Android /Linux ETIM devices, as per the specifications
defined in the RFP, to all UPSRTC Buses (Current and Future) and maintain additional
10% in stock to be provided as and when required in case of repairs or seasonal
demands. With present fleet size the indicative number of ETIM to be provided is
around 12500 + 10% stock. However, bidder is expected to provide additional ETIM
devices up to 10% over the minimum required ETIMs as specified in this RFP for
additional buses joining the UPSRTC fleet at no additional cost.
▪ Bidder is expected to carryout repair and maintenance of the ETIM device being
supplied. In case of any manufacturing / software related defect and wear and tear,
bidder shall promptly replace the ETIM at no additional cost to UPSRTC. Each ETIM
will have a unique code assigned to it which will make it easy to track, asset
management and any inventory related to ETIM except for paper rolls will be
provided by the bidder at no additional cost.
3.2.24 Setting up and managing Office and utilities
Working hours
▪ UPSRTC offices at Central, regional and depot level would be operational from 9:30 AM
to 5:30 PM on working days. All the gazetted holidays applicable to Uttar Pradesh
Government officer in Uttar Pradesh are defined as non-working days. However all
depot workshops and bus stations operate on 24 hrs basis.
▪ However this shall not limit the working of bidder’s personnel. The BIDDER based on
its or UPSRTC’s requirement may extend the working time or increase the working
shifts from time to time.
▪ Technical support will be provided as per the working shifts of the bus depots for all
120 UPSRTC bus depots and bus stations across Uttar Pradesh.
▪ UPSRTC Staff will be available as per working timings of respective offices / depots/
bus stations on working days. All sign-offs and acceptance procedures must be
conducted during working days of UPSRTC.
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3.2.25 Security Requirement ▪ Access to the facility must be strictly monitored and restricted to authorized
personnel only. No visitors/ unauthorized persons may enter allocated office areas.
With the exception of those authorized, no other UPSRTC personnel may enter these
office areas without prior permission from UPSRTC.
▪ Additionally, role based electronic access must be provided. Access to high security/
sensitive areas must be strictly restricted to authorized personnel only through
electronic access cards at cloud (DC and DR)
▪ BIDDER must ensure installation & maintenance of adequate security mechanisms at
DC and DR.
3.2.26 Operation and Maintenance of Application Software
The BIDDER shall be required to provide operational & maintenance services for Solution
including, but not limited to, production monitoring, troubleshooting & addressing the
functionality, availability & performance issues, implementing any system change
requests, addressing the incidents/problems raised by the users (via CCC) for
problems/bugs in the application etc. The BIDDER shall keep the application software in
high availability mode meeting the requirements defined by the UPSRTC from time to time
based on functional, administrative or legislative priorities, perform any changes and
upgrades to applications as requested by the UPSRTC as required for achieving the
objectives of the system. As an integral part of this support, the bidder shall formulate
and implement the Information Systems Security Policy synchronous with UPSRTC
security policies under the guidance of PMU.
▪ The BIDDER shall address all the errors/bugs/gaps in the functionality offered by
solution (vis-à-vis the FRS & SRS signed off for the Project) at no additional cost
during the operations & maintenance period.
▪ For performing of any functional changes to system that are deviating from the
signed-off Functional Requirements/System Requirements, a separate Change
Control Note (CCN) shall be prepared by BIDDER and the changes in the software
shall be implemented accordingly at no additional cost to UPSRTC. The time period
for implementation of change shall be mutually decided between bidder and
UPSRTC.
▪ It is clarified that changes in software, hardware and other infrastructure required
as a result of any legislative, administrative, policy changes in the various
processes within ETIM and ORS and workflow shall not constitute change of
‘Scope of Work’. The changes, if any, shall therefore fall under the CCN and not
Change Note on Scope of Work (CNS).
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▪ In case there is a change request in the scope of work, the BIDDER shall prepare
the CNS and get it approved by UPSRTC for the additional cost, effort and
implementation time.
▪ The decision of UPSRTC on change being a CCN or CNS would be final & binding on
BIDDER.
Following is the broad scope for maintenance and support functions with regard to
software.
3.2.27 Compliance to SLA
▪ The bidder shall Design, develop, deploy, implement and maintain SLA Monitoring &
Measurement System and ensure compliance to uptime and performance
requirements of Project solution as indicated in the SLA in the RFP and any
upgrades/major changes to the software shall be accordingly planned and
implemented by bidder at no additional cost for ensuring the SLA requirements.
▪ Bidder shall design, implement/customize the Enterprise Management System (EMS)
and shall develop an additional tool to measure performance against each of the
indicators listed under SLAs specified in the RFP. The SLA monitoring system
implemented by BIDDER shall be reviewed and certified by an independent Third
party organization for certification. The cost for this third party certification will be
borne by the BIDDER. Certification of this system is a critical milestone for the
Solution Go-Live. BIDDER shall ensure that proposed SLA monitoring system
addresses all the SLA measurement requirements and enables calculation of eligible
payment to the BIDDER, including penalties as specified in the SLA.
▪ BIDDER shall design the NEW system to provide an independent and real-time access
to the SLA Monitoring System to UPSRTC. BIDDER shall also send a daily log of the
output of the system to UPSRTC. Furthermore, email Alerts should be automatically
triggered whenever there is any breach in the SLAs.
▪ Officials as may be authorized by UPSRTC shall be allowed to access the systems or its
components like databases, subject to such rights & privileges as UPSRTC may decide
from time to time.
3.2.28 Problem identification and Resolution
▪ Identification and resolution of application problems (e.g. system malfunctions,
performance problems and data corruption etc.) shall be part of bidder’s
responsibility.
▪ The bidder shall also be responsible to rectify the defects pointed out by the project
monitoring body to be set up by UPSRTC and carry out the enhancements suggested
by such body, as a result of the Field Assessments carried out by such body, during
the O&M period. This shall be at no additional cost to the UPSRTC, in so far as the
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enhancements relate to items of work falling within the purview of the defined Scope
of Work for BIDDER.
▪ Resolution of incidents/problem logs created by the users of the application in CCC,
including putting in place a robust tracking mechanism.
3.2.29 Software Change & Version Control
All planned changes to application systems shall be coordinated within established
Change Control processes to ensure that:
1. Appropriate communication on change required has taken place
2. Proper approvals have been received
3. Schedules have been adjusted to minimize impact on the production
environment
The bidder shall define the Software Change Management & Version control process and
obtain approval for the same from UPSRTC. For any changes to the software, bidder has to
prepare detailed documentation including proposed changes, impact to the system in
terms of functional outcomes/additional features added to the system etc. bidder is
required to obtain approval from UPSRTC for all the proposed changes before
implementation of the same into production environment and such documentation is
subject to review at the end of each quarter of operations & maintenance support.
3.2.30 Maintain configuration information Maintain version control and configuration information for application software and any
system documentation
3.2.31 Maintain System documentation
Maintain and update documentation of the software system. Ensure that:
1) Functional specifications are documented
2) Application documentation is updated to reflect on-going maintenance and
enhancements including FRS and SRS
3) User manuals & training manuals are updated to reflect on-going
changes/enhancements
4) Standard practices are adopted & followed for version control and management.
3.2.32 Operations & Maintenance of IT Infrastructure
▪ Overall monitoring and management of the systems implemented for the Project and
its related cost, which includes administration of Infrastructure, Networks, and all
other services ancillary to these facilities to ensure performance and availability
requirements of the Project.
▪ Ensuring compliance to the uptime and performance requirements for Solution
performance as indicated in the RFP.
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▪ Implement Helpdesk solution and provide issue resolution support for addressing the
issues reported by the internal users of Information systems deployed in the project.
▪ 24x7 monitoring & management of availability & security of the infrastructure &
assets (including data, network, servers, systems etc.) through the Enterprise
Management Solution implemented for Project.
▪ Implementation of a comprehensive security policy in respect of the digital systems
and assets, to comply with the requirements of this RFP and conforming to relevant
standards related to cloud DC and DR facility.
▪ Ensuring uptime, performance and other key performance requirements of this
project including data backup & business continuity.
▪ Perform patch management, testing and installation of software upgrades issued by
the OEM/vendors from time to time. These patches/upgrades, before being applied
on the live infrastructure of the Data Repository at DC, shall be adequately tested. Any
downtime caused due to up-gradation & patches shall be to the account of the bidder
and it shall not be considered as ‘Agreed Service Downtime’.
▪ Ensure overall security of the solution including installation and management of
Antivirus solution for protection of all the servers and systems implemented for the
project, application of updates/patches etc. if required. The antivirus patches have to
be updated and applied from time to time, after appropriate testing of the patches in
the staging area.
▪ Develop the Standard Operating Procedures (SOPs), in accordance with the ISO
standards, for Project Infrastructure management. These SOPs shall cover all the
aspects including Infrastructure installation, monitoring, management, data backup &
restoration, security policy, business continuity & disaster recovery, operational
procedures etc. The BIDDER shall obtain sign-offs on the SOPs from the UPSRTC and
shall make necessary changes, on a yearly basis or as per UPSRTC’s requirement from
time to time, to the fullest satisfaction of UPSRTC.
▪ Preventive maintenance, carrying out the necessary repairs and replacement of parts
wherever needed to keep the performance levels of the hardware and equipment in
tune with the requirements of the SLA. Such preventive maintenance shall not be
attended to during working hours of the UPSRTC, unless inevitable and approved by
the UPSRTC.
▪ Reactive maintenance that is intended to troubleshoot the system with sufficient
teams
▪ Performance tuning of system as may be needed to comply with SLA on continuous
basis
▪ Continuous monitoring & management of network & restoration of breakdown within
prescribed time limits.
▪ Monitoring security and intrusions into the system, which include taking necessary
preventive and corrective actions.
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▪ Monitor and record, server & network performance and take corrective actions to
ensure performance optimization on a daily basis.
▪ Escalation and co-ordination with other vendors for problem resolution wherever
required.
▪ System administration tasks such as managing the access control system, creating and
managing users, taking backups etc.
▪ Ensure that daily back-up copies of the data are created and maintained safely.
▪ Produce and maintain system audit logs on the system for a period agreed to with the
UPSRTC. On expiry of the said period, the audit logs should be archived and stored off-
site. Location for off-site storing of logs will be the responsibility of the BIDDER at no
additional cost.
▪ Regularly review the audit logs for relevant security lapses and share the same with
UPSRTC.
▪ Review security advisories (such as bulletins generally available in the industry) on a
regular basis to determine vulnerabilities relevant to the information assets and take
necessary preventive steps.
▪ Supply consumables required for Printer cartridges/ribbons, CD/DVDs, data cables
etc. During the warranty/operations/management period, BIDDER shall not charge
any additional cost to UPSRTC for replacement of these consumables.
3.2.33 Facility Management Services
▪ The bidder should provide Facilities Management Services of bidder infrastructure at
all locations of UPSRTC, Uttar pradesh. The Facilities Management would, include
following major areas of services:
• CCC Services
• Technical Support Services
• Asset Management services
• AMC tracking
▪ The bidder should provide competent Engineers for supporting the above said
services at the user locations. The Help Desk agents shall coordinate the assigning of
user calls to Engineers.
▪ The bidder should provide adequate Engineers for supporting the above said services
at the user locations.
3.2.34 Command Control Center Services
▪ The bidder should setup one CCC (Phone & Mail Support) at Head Office. The toll free
phone number for the same shall be obtained by the bidder in the name of UPSRTC.
These support desk operations should be as per business hours of operations of
UPSRTC.
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▪ The CCC Desk should undertake the following activities:
• Log service requests related to IT infrastructure of UPSRTC under the scope
of work and give them a service request number
• Assign severity level to each service request
• Track each service request to resolution
• Escalate the service requests related to usage of application software to
Application support team.
• Provide feedback to callers.
• Analyze the statistics.
• Creation of knowledge base on frequently asked questions to aid users.
▪ The CCC coordinator should log all service requests and assign the service requests to
engineers and ensure that service request is closed. It is the CCC Coordinator’s
responsibility to generate reports using the service requests logging and reporting
tool as provisioned.
3.2.35 Manpower ▪ Provision, deployment and supervision of personnel required for project
▪ The BIDDER shall be responsible for sourcing of the personnel and the management
of all matters relating to such personnel, to carry out the responsibilities assigned to
the BIDDER under the agreement with the BIDDER. In particular, these include:
1) Recruitment of the personnel possessing the qualifications prescribed in the
RFP;
2) Training of the personnel;
3) Payment of salaries and benefits to the personnel;
4) Meeting all statutory obligations / payments arising out of engaging the
personnel;
5) Meeting all the liabilities arising out of the acts of the personnel
▪ Below table gives the indicative number of resources which need to be deployed
across locations for this project.
S.No UPSRTC Designation No. of
Resources
1 Operation Team Project Manager 1
2 System Team Solution Architect 1
3 System Team System Administrator 2
4 System Team Business Analyst 1
5 Network Team Network Administrator 1
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S.No UPSRTC Designation No. of
Resources
6 Database Team Database Administrator 1
7 System Team Operations Manager (Team Lead for ETIM,
ORS, Smart card) 3
8 Network Team Network Engineers 2
9 Operation Team Shift Manager - CCC / Call Centre 1
10 Operation Team Divisional Manager (one each at 20 regions) 20
11 Operation Team FME 170
12 Operation Team CCC personnel 9
13 Operation Team Trainer 1
Total Manpower 213
▪ During the course of the contract, if it becomes necessary to replace any of the Key
Personnel, the BIDDER shall forthwith with due approval from UPSRTC, provide as a
replacement, a person of equivalent or better qualifications and experience than the
resource being replaced / or proposed in the bid.
▪ The team proposed in the proposal should be on the rolls of the bidder(s) at the time
of submission of the proposal. For any change of the resource or any resource being
proposed for operations, the bidder should have to submit the CV of the resource, at
least 2 weeks in advance for UPSRTC to decide on the replacement.
▪ The BIDDER would be required to maintain personnel files with the following details
of the personnel deployed within the project:
1. Name and contact details (address, phone number, email ID)
2. Name and contact details of professional reference (at least 1)
3. ID proof photocopy (any one of Passport, voter ID card, driver’s license, PAN
card or any Central/ State Government issued ID card)
4. Professional and educational qualifications
5. Training provided for carrying out processes, etc.
6. Background Check shall be done for all staff
▪ UPSRTC would be allowed full access to these files and would be allowed to conduct
an audit for compliance to minimum qualification requirements specified above.
Bidder’s Team shall comply with the provision of all laws including labour laws, rules,
regulations (EPF,ESI etc) and notifications issued there under from time to time. All
safety and labour laws enforced by statutory agencies and by Purchaser shall be
applicable in the performance of this Contract and Bidder’s Team shall abide by these
laws.
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3.2.36 Obtain relevant Certifications and adherence to respective Industry Standards
Other Industry Standards which BIDDER is expected to take into consideration
while proposing the solution are given below:
Component / Application / System Prescribed Standard
Workflow Design WFMC / BPM Standard
Portal Development W3C Specification
Information Access/Transfer Protocols SOAP, HTTP/HTTPS
Interoperability Web services, open standards, e-govern
standards (http://egovstandards.gov.in
Information Security ISO 27001 certified system
Operational Integrity & Security
Management
ISO 27002 certified system
Operation ISO 9001 certification
IT Infrastructure Management ITIL/ ETIM specification
Service Management ISO 20000 specifications or latest
Project Documentation /ISO specifications for documentation
The bidder is encouraged to adhere to these standards during the course of execution of
the project.
1. Design, develop, deploy, implement and maintain SLA Monitoring & Measurement
System
2. Bidder shall design, implement/customize the Enterprise Management System
(EMS) and shall develop an additional tool to measure performance against each of
the indicators listed under SLAs specified in the RFP.
3. The SLA monitoring system implemented by BIDDER shall be reviewed and certified
by an independent Third party organization for certification. The cost for this third
party certification will be borne by the BIDDER. Certification of this system is a
critical milestone for the Solution Go-Live. BIDDER shall ensure that proposed SLA
monitoring system addresses all the SLA measurement requirements and enables
calculation of eligible payment to the BIDDER, including penalties as specified in the
SLA.
BIDDER shall design the NEW system to provide an independent and real-time access to
the SLA Monitoring System to UPSRTC. BIDDER shall also send a daily log of the output
of the system to UPSRTC. Furthermore, email Alerts should be automatically triggered
whenever there is any breach in the SLAs.
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Officials as may be authorized by UPSRTC shall be allowed to access the systems or its
components like databases, subject to such rights & privileges as UPSRTC may decide from
time to time.
3.2.37 Conduct training for stakeholders including training material and training faculty related to the new system being conceived.
BIDDER will be responsible for design and implementation of training and change
management strategy for awareness within UPSRTC. BIDDER shall also be required to
conduct workshops/seminars for creating awareness for various stakeholders with
UPSRTC namely, conductors, account officers, UPSRTC traffic officers / others as per the
requirement of UPSRTC. The BIDDER, in co-ordination with the UPSRTC, shall prepare
training material, including distribution in CDs (to be updated every year 12 months or
as and when any major change takes place or as required by UPSRTC). As a part of this,
BIDDER shall organize, at its own cost, for stakeholders across bus depots and bus
stations in and around Uttar Pradesh as specified by UPSRTC. BIDDER shall provide for
trainers and training materials at its own cost. Below is the indicative list of minimum
types and number of trainings that the bidder is required to provide. The bidder needs to
detail out the training plan in the technical solution.
# Training On Type of
Training
Number of
Trainees
Location Frequency of Training
1 ETIM Device End User
Training
All
Conductors
and Drivers
Bus Depots a) Once in the year of
implementation.
b) Once in every 12 months
for new drivers and
conductors.
Train the
trainer
1 Staff per bus
depot
Regional
Offices
a) Once in the year of
implementation.
b) Once in every 12 months
and on event of any change
in functionality in the system
2 Backend
System for
ETIM and
ORS
management
for Bus depot
End User
Training
2 Staff per
Depot
2 Staff per
regional office
Regional
offices
a) Once in the year of
implementation.
Train the
trainer
2 Staff per
regional office
Head Office a) Once in the year of
implementation.
b) Once in every 12 months
and on event of any change
in functionality in the system
3 Ticket
Counter
Operations
End User
Training
2 person at
each bus
station where
ticket
counters are
setup
Regional
offices
a) Once in the year of
implementation.
b) Once in every 12 months
and on event of any change
in functionality in the system
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# Training On Type of
Training
Number of
Trainees
Location Frequency of Training
Train the
trainer
1 person at
each regional
office
Head Office a) Once in the year of
implementation.
b) Once in every 12 months
and on event of any change
in functionality in the system
Train the
trainer
1 person at
each regional
office
Head Office a) Once in the year of
implementation.
b) Once in every 12 months
and on event of any change
in functionality in the system
Administrator
training and
Train the
trainer
2 Persons at
each regional
office
2 People at
the Head
Office
Head Office a) Once in the year of
implementation.
b) Once in every 12 months
and on event of any change
in functionality in the system
b) Once every 12 months
b) Once every 12 months
3.2.38 Additional Overreaching Requirements of the Solution 3.2.38.1 Interoperability Standards Keeping in view the evolving needs of interoperability, the solution should be built on
Open Standards. 3.2.38.2 Scalability One of the fundamental requirements of Architecture to be proposed for the Project is its
scalability. The architecture should be proven to be scalable and capable of delivering
high-performance as and when the number of users and transaction increase. In this
context, it is required that the application and deployment architecture should provide
for Scale-Up and Scale out on the Application and Cloud Servers, Database Servers and all
other solution components.
3.2.38.3 Security The Systems implemented for the Project should be highly secure, considering that it is
intended to handle sensitive applications relating to citizen services. The overarching
security considerations include the following-
1. The security services used to protect the Solution shall include: Identification,
Authentication, Access Control, Administration and Audit and support for
industry standard protocols.
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2. The solution shall support advanced user authentication mechanisms including
Digital Certificates if applicable.
3. Security design should provide for a well-designed identity management
system, security of physical and digital assets, data and network security,
backup and recovery and disaster recovery system.
4. The solution should provide for maintaining an audit trail of all the
transactions.
3.2.38.4 User Administration ▪ System shall facilitate user security administration activities in terms of creation of
user IDs, user profiles, attaching the user profiles to the user IDs, modification of user
privileges etc.
▪ System shall have audit trails built in for all the activities performed by the super user
in the system for user administration, database management, business rule changes,
changes based on Finance Act/Direct tax legislation, system upgrades etc. Such audit
trails, at a minimum, shall capture the details of name of the user, changes made, time
& date of change, name of approver (if applicable), etc.
▪ Password Management services must enforce password restrictions, which include
the criteria and limitations that can be placed on passwords to increase security. It
should provide features such as periodic forced changes, not reusable, hard to guess,
mixed characters, etc.
▪ Successful user login requests should be logged for investigative purposes in case of
a security breach.
▪ The application must monitor unauthorized attempts to access the system.
▪ The solution should be capable of secure, tamperproof auditing and logging which can
stand in the court of law through implementation of advanced features.
3.2.39 Some Special requirements with respect to BIDDER’s
responsibilities ▪ Investments beyond the agreed scope: If there is any investment that UPSRTC wants
the selected BIDDER to make beyond the agreed scope of work, then the same will be
managed through CNS process. The CNS process would be invoked for availing
services out of the current scope of RFP. The value of the total amount of additional
work entrusted to BIDDER through the CNS route, without calling for fresh tenders,
shall not exceed 20% of contract value during the term.
▪ UPSRTC shall retain the Strategic Control over the design, development and operations
of the Project through the full term of the project.
3.2.40 Security of information
▪ UPSRTC related information (payment, tickets, etc.) are sensitive and confidential in
nature. Any compromise of such information can have serious implications. It is,
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therefore, imperative to ensure confidentiality and integrity of data and transactions
at every stage. The BIDDER shall develop a detailed security policy and supporting
procedures for the NEW system and obtain UPSRTC approval. The BIDDER shall
ensure that the proposed policy complies with the latest version of the UPSRTC’s
Information security manual, which will govern the security of facility, portal and
related infrastructure and personnel during the entire duration of the contract. The
BIDDER shall ensure that the security policy and procedures are updated on a regular
basis as per best practices and released after UPSRTC approval.
▪ The BIDDER shall depute at least one designated Information security officer to be
assisted by an additional officer. He will coordinate with UPSRTC’s Nodal Officer
responsible for information security matters. It shall be the responsibility of the
BIDDER to provide the required hardware / equipment, software and other resources
to establish the processes and comply with the security requirements of the new
System.
3.2.41 Technical Support
• The bidder should provide comprehensive onsite support to UPSRTC at the designated
locations on a daily basis to meet up with service levels for the infrastructure to be
measured on a monthly basis.
• The bidder should ensure that the entire solution is operational and run according to
stipulated performance standards.
• The bidder should commit to provide all necessary resources and expertise to resolve
any issues and carry out required changes, optimizations and modification so that
complete system as a whole works according to the specified requirements and
satisfaction of UPSRTC.
• The bidder Should provide comprehensive technical support services for all the
software proposed for the entire period of the contract. The technical support should
include all the upgrades, updates and patches that are released by the respective
OEMs during the period of contract.
• The bidder shall provide support and maintenance services to UPSRTC which shall
include the warranty for hardware and software from the OEM followed by Annual
Maintenance Contract (‘AMC’) for hardware items and Annual Technical Support
(‘ATS’) for software systems after the expiry of the warranty period.
• The total period of support and maintenance including the Warranty and AMC / ATS
shall be five (5) years from the date of acceptance of implementation at all the depots
• The scope would include all the DC/DR Servers (Cloud), Desktop / Laptop with
peripherals, Network Equipment, Software and other supporting peripherals
installed at the user locations.
• First level hardware support for the above equipment which will include diagnosing
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the problem and getting the same resolved through coordination with the respective
vendors as per the severity level assigned to it to ensure uptime of all IT infrastructure
of UPSRTC as defined in service level agreement.
• Configuration of the printers, servers and resolving printing problems of the users
3.2.42 System Maintenance, Management and Administration • The Bidder shall be responsible for server monitoring and management shall involve
supporting the purchaser with managing the equipment installed. The bidder shall
also provide CCC support to the purchaser and send periodic reports on the
equipment performance.
• Port monitoring: Monitor HTTP/HTTPS, DNS, SMTP, POP3, FTP, TCP ports, etc. are
continuously to ensure network and applications are up and running.
• Remote hands service: Execute instructions on hosted servers such as server
restart, service restart, minor configuration changes in OS, executing a script on the
server, installation of software etc. Activities shall include service restarts in Servers
/ Killing and restarting of processes on Unix/Linux Servers, rebooting of servers and
clearing of log files.
• Manage Operating System: This shall include support of Operating System, format
and reinstallation of OS as requested by UPSRTC, creation and maintenance of User
Accounts, Start / Stop service, application of upgrades and patches provided by the
OS vendor and approved by the customer, OS debugging and recovery, maintenance
of server logs, management of server disk space, addition or removal of Hardware or
Software.
• The Bidder shall be responsible for periodic health check of the systems,
troubleshooting problems, analysing and implementing rectification measures.
• On an ongoing basis, the SI is responsible for troubleshooting issues in the
infrastructure, network and application of UPSRTC to determine the areas where fixes
are required and ensuring resolution of the same.
• The SI shall be responsible for identification, diagnosis and resolution of problem
areas pertaining to the central infrastructure and application and maintaining
assured SLA levels.
• Manage database system: This shall include installation and configuration of database
server, support of RDBMS, performance tuning and optimization, user access
management by assigning access rights, start up and shutdown of database system as
requested by the customer, backup & restore, access control, maintenance of server
logs and trace files, monitoring of Critical Database parameters, performing
Import/Export of data, management of database space and database fragmentation,
addition or removal of Hardware or Software, configuration and maintenance of
Client Connectivity like JDBC, SQL, .Net etc., RDBMS version upgrades and migration.
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Ongoing support for the application vendors to deploy applications, application
patches, trouble shooting, performance tuning etc.
• Application Performance Monitoring: This shall help in enhancing system
performance and reliability of the system to ensure improvement in the overall
operational efficiency.
• Manage load balancing: This shall include management of the load balancer hardware
device, regular Health Check of the Servers using TCP or ICMP connections, limiting
the number of connections per server for optimum performance, seamlessly adding
servers as and when existing servers are over-utilized without disrupting services.
• Implement and maintain standard operating procedures for maintenance of the
infrastructure based on the policies provided by the purchaser and based on the
industry best practices / frameworks like ITIL. Create and maintain documentation /
checklists for the same.
• The bidder shall be responsible for managing the user names, roles and passwords of
all the relevant subsystems, including, but not limited to servers, applications, devices,
etc. The SI shall be responsible for management of passwords for all relevant
components and devices under his purview and implement a password change
mechanism in accordance with the security policy of the purchaser.
• Provide services for management of server environment to maintain performance at
optimum levels on a 24 x 7 basis.
• The system administrators should regularly monitor and maintain a log of the
performance monitoring of servers including but not limited to monitoring CPU, disk
space, memory utilization, I/O utilization, etc. The SI should also ensure that the
bottlenecks in the infrastructure are identified and fine tuning is done for optimal
performance
• The system administrators should undertake regular analysis of events and logs
generated in all the sub systems including but not limited to servers, operating
systems, databases, applications, security devices, messaging, etc. The administrators
should undertake actions in accordance with the results of the log analysis. The
system administrators should also ensure that the logs are backed up and truncated
at regular intervals.
• The administrators should adopt a defined process for change and configuration
management in the areas including, but not limited to, changes in parameter settings
for application, servers, operating system, devices, etc., applying patches, etc.
• The system administrators are for managing the trouble tickets, diagnosis of the
problems, reporting, managing escalation, and ensuring rectification of server
problems as prescribed in service level agreement.
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3.2.43 Security Administration • Provide services for management of security environment to maintain performance
at optimum levels on a 24 x 7 basis.
• The bidder should address ongoing needs of security management including, but not
limited to, monitoring of various devices / tools such as firewall, intrusion detection,
content filtering and blocking, virus protection, and vulnerability protection through
implementation of proper patches and rules.
• Maintain an updated knowledge base of all the published security vulnerabilities and
virus threats for related software and microcode, including, but not limited to,
operating systems, application servers, cloud servers, databases, security solutions,
messaging solutions, etc.
• Ensure that patches / workarounds for identified vulnerabilities should be patched /
blocked immediately.
• Responding to security breaches or other security incidents and coordinate with
respective OEM in case of a new threat is observed to ensure that workaround / patch
is made available for the same.
• Undertake maintenance and management of security devices, including, but not
limited to maintaining firewall services to restrict network protocols and traffic,
detecting intrusions or unauthorized access to networks, systems, services,
applications or data, protecting email gateways, firewalls, servers, Desktops/Laptops
from viruses.
• The bidder should ensure that the security policy is maintained on an ongoing
maintenance and updates to the same are made regularly. Operating system
hardening through appropriate configuration and patch updates should be
undertaken on a regular basis.
• Periodical Vulnerability assessment: Assess server for vulnerabilities locally using
automated scanning and manual assessment. The Test is to be conducted at start of
the project and in the mid of the project.
• Periodical Penetration testing: The bidder shall perform penetration testing to
ensure the following: Create a hacker’s view of the server, in terms of the ways it can
be hacked from outside. Identify security vulnerabilities and fix holes discovered.
Implement emergency quick fix solutions and long-term solutions against successful
exploits. The Test is to be conducted at start of the project and in the mid of the project.
• Firewall management: Initial setup of the firewall, implementation of rule base on
the firewall to enable customer specific applications and ports, implementation of
security policies based on services (HTTP, FTP, Telnet), source address / name,
destination address / name, online monitoring of firewall through a central console
with 24x7 support, system administration for firewall, including updates & hot fixes
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that affect its performance, changes in firewall rule base with proper change
management and backup of firewall configuration each time there is a configuration
change.
• Intrusion detection and prevention: Initial installation and setup; applying
appropriate levels of risk assessment for specific needs which allows security policies
to be an integral part of scanning process; tracking of resource usage for anomalies
and logging any suspicious packets from the outside; log maintenance and
management; automated network-based security assessment and policy compliance
evaluation.
• Testing and application of patches: The bidder shall carry out testing and
application of periodic patches released by software and OS vendors to plug
vulnerabilities in the system.
3.2.44 Network monitoring
• The bidder is expected to closely liaison with bandwidth Service Provider(s) for the
period of contract. The SI is expected to file the applications in the formats as required
by the network service provider for bandwidth procurement.
• The bidder would be expected to liaise with the network service provider to ensue
the links are commissioned within the timelines specified and agreed by UPSRTC.
• The bidder will be expected to escalate any delays in the link commissioning to UPSRTC
on a proactive basis.
• The bidder will be expected to inform the UPSRTC of the link readiness and
commissioning.
• The bidder is expected to liaise with the network service provider in case of any link
/ line failure and ensure the same is restored within the agreed timelines.
• The bidder is expected to supply, install, and commission and maintain all network
and security equipment for UPSRTC sites for the contract period. The bidder needs to
factor and consider that all network equipment’s and infrastructure sized, procured,
should be useable and scalable for a period of Contract.
• Provide services for management of network environment to maintain performance
at optimum levels on a 24 x 7 basis.
• The bidder is responsible for monitoring and administering the network within all the
locations upto the integration points with WAN.
3.2.45 Backup Management • The bidder shall perform backup as per the requirement of the UPSRTC. This will
include installation of backup software, regular backup and restore operations and
assuring security of the media through appropriate access control. In addition, the
bidder shall also manage scheduled data replication. The activities shall include:
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• Backup of operating system, database and application should be performed as per
stipulated policies of the purchaser. The bidder should provide required tools for
undertaking these activities.
• Monitor and enhance the performance of scheduled backups, schedule regular testing
of backups and ensure adherence to related retention policies.
• Ensure prompt execution of on-demand backups of volumes, files and database
applications whenever required by the purchaser or in case of upgrades and
configuration changes to the system.
• Real-time monitoring, log maintenance and reporting of backup status on a regular
basis. The bidder should ensure prompt problem resolution in case of failures in the
backup processes.
• The bidder should also ensure that a 24 x 7 support for file, database and volume
restoration requests is available at the data centres.
3.2.46 Asset Management Portal Service • The bidder shall create hardware asset database for all locations of UPSRTC by
recording information like configuration details, serial number, asset code, warranty
and AMC (Annual Maintenance Contract) details, IP address, etc. The proforma for this
database should be prepared and submitted to UPSRTC for its approval before
commencing activity.
• Create Software asset database for all locations of UPSRTC recording information like
License, Version Numbers and Registration Details
• Management of software keys and license numbers, software installation media,
manuals and ensure their safe keep.
• The bidder should ensure proper change management policy is defined for
undertaking changes to infrastructure at all the locations. This policy should be
submitted to UPSRTC for approval. The bidder should follow the policy to record
changes including, but not limited to, installation of new machines, modifications in
configuration, change of location, upgrade of machine, addition of new software, re-
installation of operating system, etc. of equipment’s at all locations.
• Track the inventory of all spare parts and consumables.
• Conduct Yearly IT Asset Audits, during the currency of the contract.
• For the smooth functioning of the ETIM based ticketing, the SI should maintain a 10%
of buffer of ETIMs at each of the Depots.
• The bidder should maintain an adequate inventory (3 months requirements) of the
consumables for Printers to ensure smooth functioning at all locations.
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• The SI, at the end of the contract period shall transfer all IT assets (hardware, software
and licenses to UPSRTC) in running condition.
• The SI will have to conduct knowledge transfer to UPSRTC or its appointed agency
before completion of the contract period.
3.2.47 Testing of Hardware and Software The Bidder shall test Software and Random Hardware by STQC / third party Agency and
get it certified. Charges for the same will be borne by the Vendor.
3.2.48 Training for UPSRTC
▪ Conduct training for stakeholders including training material and training faculty related to the new system being conceived.
▪ BIDDER will be responsible for design and implementation of training and change management strategy for awareness within UPSRTC. BIDDER shall also be required to conduct workshops/seminars for creating awareness for various stakeholders with UPSRTC namely, conductors, account officers, UPSRTC traffic officers / others as per the requirement of UPSRTC.
▪ The BIDDER, in co-ordination with the UPSRTC, shall prepare training material, including distribution in CDs (to be updated every year 12 months or as and when any major change takes place or as required by UPSRTC). As a part of this, BIDDER shall organize, at its own cost, for stakeholders across bus depots and bus stations in and around Uttar Pradesh as specified by UPSRTC. BIDDER shall provide for trainers and training materials at its own cost. Below is the indicative list of minimum types and number of trainings that the bidder is required to provide. The bidder needs to detail out the training plan in the technical solution.
# Training On Type
Training
of Number of
Trainees
Location Frequency of Training
1 ETIM Device End
Training
User All Conductors
and Drivers
Bus Depots a) Once in the year of
implementation.
b) Once in every 12 months
for new drivers and
conductors.
Train
trainer
the 1 Staff per bus
depot
Regional
Offices
a) Once in the
implementation.
year of
b) Once in every 12 months
and on event of any change in
functionality in the system
2 Backend
System for
ETIM and
ORS
management
for Bus depot
End
Training
User 2 Staff per
Depot
2 Staff per
regional office
Regional
offices
a) Once in the
implementation.
year of
Train
trainer
the 2 Staff per
regional office
Head Office a) Once in the
implementation.
year of
b) Once in every 12 months
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# Training On Type
Training
of Number of
Trainees
Location Frequency of Training
and on event of any change in
functionality in the system
3 Ticket
Counter
Operations
End
Training
User 2 person at
each bus
station where
ticket
counters are
setup
Regional
offices
a) Once in the
implementation.
year of
b) Once in every 12 months
and on event of any change in
functionality in the system
Train
trainer
the 1 person at
each regional
office
Head Office a) Once in the year of
implementation.
b) Once in every 12 months
and on event of any change in
functionality in the system
Train
trainer
the 1 person at
each regional
office
Head Office a) Once in the year of
implementation.
b) Once in every 12 months
and on event of any change in
functionality in the system
Administrator
training and
Train the
trainer
2 Persons at
each regional
office
2 People at the
Head Office
Head Office a) Once in the year of
implementation.
b) Once in every 12 months
and on event of any change in
functionality in the system
b) Once every 12 months
b) Once every 12 months
3.2.49 List of ETIM depots proposed for project implementation
S.NO DEPOT NAME REGION NAME
1 AGRA FORT
AGRA
2 TAJ DEPOT 3 FOUNDRY NAGAR 4 IDGAAH 5 MATHURA 6 WAH 7 BULANDSHAHAR
GHAZIABAD
8 HAPUR 9 KHURJA
10 LONI 11 SIKANDRABAD 12 SAHIBABAD 13 KAUSHAMBI 14 GHAZIABAD
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15 GARH
MEERUT
16 BARAUT 17 MEERUT 18 SOHRAB GATE 19 BHAISALI 20 MUZAFFAR NAGAR
SAHARANPUR
21 CHUTMALPUR 22 KHATAULI 23 SAHARANPUR 24 SHAMLI 25 GANGOH 26 NOIDA
NOIDA 27 GR.NOIDA 28 ALIGARH
ALIGARH
29 ETAH 30 HATHRAS 31 KASGANJ 32 BUDHVIHAR 33 NARORA 34 ATRAULI 35 BIJNORE
MORADABAD
36 MORADABAD 37 PITAL NAGARI 38 RAMPUR 39 NAJIBABAD 40 DHAMPUR 41 CHANDPUR 42 AMROHA 43 BAREILLY
BAREILLY 44 ROHILKHAND 45 BADAUN 46 PILIBHIT 47 HARDOI
HARDOI
48 SITAPUR 49 LAKHIMPUR 50 GOLA 51 SHAHJAHANPUR 52 KANNAUJ 53 BEWAR
ETAWAH
54 ETAWAH 55 FARRUKHABAD 56 SHIKOHABAD 57 AURAIYA 58 MAINPURI 59 VIKAS NAGAR
KANPUR 60 FATEHPUR 61 KIDWAI NAGAR
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62 UNNAO 63 FAZALGANJ 64 AZADNAGAR 65 JHANSI
JHANSI 66 ORAI 67 CHARBAGH
LUCKNOW
68 AWADH DEPOT 69 KAISERBAGH 70 RAEBAREILLY 71 BARABANKI 72 ALAMBAGH 73 UPNAGRIYA 74 AKBARPUR
AYODHYA 75 AYODHYA 76 SULTANPUR 77 AMETHI 78 BANDA
CHITRAKOOT 79 MAHOBA 80 RATH 81 HAMIRPUR 82 GONDA
DEVIPATAN 83 BAHRAICH 84 BALRAMPUR 85 CIVIL LINES
PRAYAG RAJ
86 MIRZAPUR 87 PRATAPGARH 88 ZERO ROAD 89 LEADER ROAD 90 PRAYAG DEPOT 91 LALGANJ 92 BADSHAHPUR 93 AZAMGARH
AZAMGARH
94 Dr.AMBEDKAR 95 BALIA 96 DOHRIGHAT 97 BELTHRA ROAD 98 SHAHGANJ 99 MAU 100 BASTI
GORAKHPUR
101 RAPTI NAGAR 102 DEORIA 103 GORAKHPUR 104 MAHRAJGANJ 105 SIDDHARTH NAGAR 106 SUNAULI 107 PADRAUNA
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108 JAUNPUR
VARANASI
109 VARANASI (R) 110 GHAZIPUR 111 KASHI 112 CHANDAULI 113 SONEBHADRA 114 CANTT 115 VINDHYANAGAR
3.2.50 List of proposed ORS locations
The Bidder shall implement ORS facility at following locations. The locations may
increase depending upon need of ORS facility. It is anticipated that during project tenure,
UPSRTC may extend the ORS facility upto 150 locations depending upon Citizens demand.
The cost of such extended ORS facility will be borne by bidder.
S.NO LOCATION/DEPOT NAME REGION NAME
1 AGRA FORT
AGRA
2 TAJ DEPOT 3 FOUNDRY NAGAR 4 IDGAAH 5 MATHURA 6 WAH 7 BULANDSHAHAR
GHAZIABAD
8 HAPUR 9 KHURJA
10 LONI 11 SIKANDRABAD 12 SAHIBABAD 13 KAUSHAMBI 14 GHAZIABAD 15 GARH
MEERUT
16 BARAUT 17 MEERUT 18 SOHRAB GATE 19 BHAISALI 20 MUZAFFAR NAGAR
SAHARANPUR
21 CHUTMALPUR 22 KHATAULI 23 SAHARANPUR 24 SHAMLI 25 GANGOH 26 NOIDA
NOIDA 27 GR.NOIDA 28 ALIGARH ALIGARH
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29 ETAH 30 HATHRAS 31 KASGANJ 32 BUDHVIHAR 33 NARORA 34 ATRAULI 35 BIJNORE
MORADABAD
36 MORADABAD 37 PITAL NAGARI 38 RAMPUR 39 NAJIBABAD 40 DHAMPUR 41 CHANDPUR 42 AMROHA 43 BAREILLY
BAREILLY 44 ROHILKHAND 45 BADAUN 46 PILIBHIT 47 HARDOI
HARDOI
48 SITAPUR 49 LAKHIMPUR 50 GOLA 51 SHAHJAHANPUR 52 KANNAUJ 53 BEWAR
ETAWAH
54 ETAWAH 55 FARRUKHABAD 56 SHIKOHABAD 57 AURAIYA 58 MAINPURI 59 VIKAS NAGAR
KANPUR
60 FATEHPUR 61 KIDWAI NAGAR 62 UNNAO 63 FAZALGANJ 64 AZADNAGAR 65 JHANSI
JHANSI 66 ORAI 67 CHARBAGH
LUCKNOW
68 AWADH DEPOT 69 KAISERBAGH 70 RAEBAREILLY 71 BARABANKI 72 ALAMBAGH 73 UPNAGRIYA 74 AKBARPUR AYODHYA
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75 AYODHYA 76 SULTANPUR 77 AMETHI 78 BANDA
CHITRAKOOT 79 MAHOBA 80 RATH 81 HAMIRPUR 82 GONDA
DEVIPATAN 83 BAHRAICH 84 BALRAMPUR 85 CIVIL LINES
PRAYAG RAJ
86 MIRZAPUR 87 PRATAPGARH 88 ZERO ROAD 89 LEADER ROAD 90 PRAYAG DEPOT 91 LALGANJ 92 BADSHAHPUR 93 AZAMGARH
AZAMGARH
94 Dr.AMBEDKAR 95 BALIA 96 DOHRIGHAT 97 BELTHRA ROAD 98 SHAHGANJ 99 MAU 100 BASTI
GORAKHPUR
101 RAPTI NAGAR 102 DEORIA 103 GORAKHPUR 104 MAHRAJGANJ 105 SIDDHARTH NAGAR 106 SUNAULI 107 PADRAUNA 108 JAUNPUR
VARANASI
109 VARANASI (R) 110 GHAZIPUR 111 KASHI 112 CHANDAULI 113 SONEBHADRA 114 CANTT 115 VINDHYANAGAR
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3.2.51 Pilot locations for ETIM deployment S.NO REGION Depots
1 GHAZIABAD BULANDSHAHAR
2 HAPUR
3 KHURJA
4 LONI 5 SIKANDRABAD
6 SAHIBABAD 7 KAUSHAMBI 8 GHAZIABAD 9 LUCKNOW CHARBAGH
10 AWADH DEPOT
11 KAISERBAGH
12 RAEBAREILLY
13 BARABANKI 14 ALAMBAGH
15 UPNAGRIYA
3.2.52 Antivirus
• The bidder shall Install, upgrade, update and management of Antivirus solution
• Notification of new viruses found and issues with anti-virus definition updates.
• Clean of virus from facility in case of virus attack.
3.2.53 SIM Cards • The bidder shall undertake installation, configuration, maintenance /replacement of
the SIM Cards provided by UPSRTC through SI and manage the interface with telecom
service providers.
• Bidder shall procure SIM cards based on the good network connectivity of the Areas
in Uttar Pradesh.
• Service Provider for the SIM would be Airtel, JIO, BSNL etc.
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3.2.54 Infrastructure Audit Bidder will appoint Govt. approved Agency for Infrastructure Audit provided by bidder
at all location. Audit will be done for Installation of the Hardware, establishment of
Connectivity etc. which will be shared by UPSRTC at the time of Execution of Project.
3.2.55 Operations, Support and Maintenance Period The Bidder shall build, Operate, Support and Maintain the system for a period of 5 years
after complete implementation at all locations of UPSRTC covered under the project.
However, UPSRTC may choose to extend the Term for a maximum period of two years in
mutual consultations with the bidder with all the terms and conditions of original
Agreement.
3.2.56 Payment Gateway Arrangement and Convenience Fee
3.2.57.1 Payment Gateway Payment Gateway Arrangements will be made by the selected bidder/SI. A tripartite agreement
between the payment gateway Service provider company, selected bidder and UPSRTC will be
executed for this. Selected bidder will be given convenience charges to cover payment gateway
transaction charges
3.2.57.2 Convenience Fee
Convenience fee at a flat rate of Rs 8/- will be charged on online booked ticket through UPSRTC's website. Selected bidder/SI will be given this convenience fee to compensate for payment gateway charges and incentivizing him for promoting digital transactions.
3.2.57.3 SMS Gateway The Selected Bidder/SI has to make SMS gateway arrangements on behalf of UPSRTC, at his own cost including all recurring charges.
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4 Proposed Solution
The solution is anchored by a superior IT Governance system which focuses on having
capable people at right locations, developing common standards, policies and guidelines
to be followed across the department. It provides view of the various users and external
systems expected to interact with the system. It also describes the various
communication channels which may be used while interacting with the various users and
systems. The system rests upon a robust networking and hardware infrastructure, driven
by a competent IT Security, Control and Monitoring system. The architecture also
describes the different data and applications that need to be considered for the system.
The various components are described subsequently.
4.1 Users The below table provides details about the users
# User
Group
User Description
1 UPSRTC UPSRTC Users
UPSRTC employees at head office and depots who will
access the various reports, define routes, trips, duty
allocation, and various functions
2 Conductors Users who will primarily operate ETIM machines
3 Clerks Booking Office Clerks and CCC personal.
4 Non-
UPSRTC
Citizen
(passengers)
Users who will access the reservation portal for
booking tickets, status updates and inquiry
5 Booking
Agents(API’s)
Agents who may carry out booking on behalf of citizen
6 Other Users Any other user visiting website for information, etc.
4.2 Locations where proposed solution to be deployed
# Type of location Number of locations
1 Head Office 1
3 Regional Offices 20
4 ETIM & ORS Bus Depots 115
5 Bus Stations (ORS) 293
6 Command and Control Center 1
7 Training Institute, Kanpur 1
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4.3 Application Architecture Application architecture consists of three key subsystems
I. A central UPSRTC Core Operations System (UCOS) which combines the common
functions being carried out in the current systems. UCOS will provide for an
interface with all users and devices. This system will maintain a single version of
truth (SVOT) of all data generated. The system will be used for centralized
reporting, auditing and billing while providing for core business functions
including:
o Route Management
o Crew Duty Management
o Waybill Management
o Trip Management
o Ticket Collection
o Cash Collection
o Strings Management
o Night-out (Outstation trips) Management
o Billing
o Audit
o Smart Card Management
o Grievance Management
In addition, it will be providing for modules supporting the business functions mentioned
above including:
o Identity and Access Management
o Data Management
o MIS reporting
o Integration Management
o Communication Management
o Security Management
II. Reservation Interface which will be part of the central system, providing functions
specific to web-based reservations and reservations done by booking clerks at bus
stations and depots. The major functionality of reservations process will be
covered within UCOS. Reservation specific modules may include:
o Bookings & Reservation workflows
o Inventory Management at counters
o Inquiry and status updates
III. ETIM Interface will follow a hybrid structure wherein data related to routes, trips,
etc. which is required to be fed into ETIM device will be fed into the local ETIM
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Computers available within depots. However, ticketing information will be fed
directly into UCOS through GPRS enabled ETIM devices, At the end of the trip,
summary will be pulled by ETIM local computer which will reconcile and confirm
that the information available at the central system is correct and updated. In places
where there is no network connectivity, data from within ETIM will be pulled up by
UCOS at this time. Local ETIM computer system within depot will only maintain
the operations specific data which is required to be fed into ETIM. Ticketing and
related information will be maintained centrally at UCOS. The central system will
track and manage the information being provided and stored at the local depot
servers. Again, major functionality of reservations will be covered within UCOS.
ETIM specific modules may include:
o ETIM Device Management
o Device data synchronization
o Reconciliation
4.4 Data Architecture The data architecture for the proposed solution to be deployed at UPSRTC as a part of this
project would consist on the following key data sets:
• Legacy Data: Desired data from the existing system which will be migrated on to
the new system
• Transactions Data: Incremental data generated by operations by various systems
on a daily basis. For instance, ticket data, routes plied data, data allocation details,
and others
• Masters Data: Reference data required to carry out the various transactions such
as depot master, conductor master, routes available, and others
• Billing Data: Data generated for the purpose of billing, this will be generated
mostly from the transactions data,
• Data Marts & Data Warehouse: In order to have an efficient reporting system, the
data needs to be collected in a structured way such that it captures its lifecycle.
Data marts and data warehouse will assist in doing so
• Analytical logic and related metadata: In course of analysis being carried out and
reports generated, new data about the analysis, various models created and
related metadata will be produced which will have to be stored by the system.
4.5 Network Landscape
# Link between Frequency of
Usage
Bandwidth
Requirements
Communication
mechanism
1 Passengers,
booking agents,
Daily and
continuous
Medium Internet having a
fallback with a
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# Link between Frequency of
Usage
Bandwidth
Requirements
Communication
mechanism
and general users
connecting
through computer
systems and
mobile devices
different ISP for
central integrated
system
2 Depot and
booking offices
During working
hours and
continuous
High Internet having a
fallback with a
different ISP
3 ETIM Daily and
continuous
Medium GPRS
4 Banks During working
hours and
continuous
High Internet having a
fallback with a
different ISP
5 Other external
systems
As required Medium Internet having a
fallback with a
different ISP
# Equipment / Parts Qty (Min.)
1 Central Office Connectivity (Primary) upto 4 Mbps Broadband 1
2 CCC Connectivity (Primary) - 50 Mbps 1
CCC Connectivity (Secondary) - 50 Mbps 1
3 Controlling Committee Connectivity upto 4 Mbps Broadband 3
Controlling Committee Connectivity upto 4 Mbps Broadband 3
4 ETIM Depot Internet Connectivity - Primary - upto 4 Mbps
Broadband
115
ETIM Depot Internet Connectivity - Secondary - upto 4 Mbps
Broadband
115
5 ORS Depots including Non-adjacent Bus station Internet
Connectivity - Primary - upto 4 Mbps Broadband
ORS Depots including Non-adjacent Bus station Internet
Connectivity - Secondary – upto 4 Mbps Broadband
6 Training Institute, Kanpur, Internet Connectivity - Primary - upto 4 Mbps Broadband
1
7 Regional Office Internet Connectivity - Primary - upto 4 Mbps
Broadband
20
Division Office Internet Connectivity - Primary - upto 4 Mbps
Broadband
31
8 GPRS Connectivity for ETIMs Equivalent to fleet
size+ 10 % Buffer
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The existing internet-based network connectivity has been working satisfactorily.
Internet service providers provide a simple NxT1, Ethernet or Cable connection to the
Internet, using the highest possible speed. The price for internet connectivity is
considerably cheaper than almost any WAN MPLS service. The Existing Internet
Connectivity at all location will be new/upgraded by Bidder with approval and
coordination with the ISP and UPSRTC as per desired speed. There should not be any
additional network related requirements for other users and offices.
4.6 Requirements for proposed General Packet Radio Service (GPRS)
GPRS is a packet oriented Mobile Data Service available to users of Global System for
Mobile Communications (GSM) and IS-136 mobile phones. It provides data rates from
56 up to 114 Kbit/s. GPRS can be used for services such as Wireless Application Protocol
(WAP) access, Short Message Service (SMS), Multimedia Messaging Service (MMS), and
for Internet communication services such as email and World Wide Web access. GPRS is
a best-effort packet switched service, as opposed to circuit switching, where a certain
Quality of Service (QoS) is guaranteed during the connection for non-mobile users. The information captured by the GPRS ETIM is transmitted to the control station server
through GPRS/GSM network creating a communication network. The communication
network is connected to the internet for accessing information regarding bus arrival,
routes etc. The requirements of the communication system are:
• The data communication channel requires exchanging data between the
UPSRTC Control Room and the bus fleet.
• Communication of data will be reliable without any loss of data.
• Each Base Transceiver Station (BTS) of offered service provider should
always have configuration to ensure required 10 Sec. update time for the
vehicle position in all BTS area.
• The GPRS/GSM data connectivity would be seamless while moving from one
BTS site to other BTS site in Uttar Pradesh.
• Redundancy provided in ETIM to ensure if GPRS fails due to unforeseen
reason and then SMS facility is activated as a fall back mode.
• System operation for 24*7 and 365 days would require proactive monitoring,
fault detection and management for reduced downtime and regular fine
tuning of the communication links for best response time
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4.7 ETIM and Web based IT System
▪ Electronic Ticketing machine for Onboard ticketing solutions, which would enable to
Print E-tickets against cash as per the Journey/trip requirements and communicate
with the smart card to debit the corresponding amount.
▪ ETIMS machines will be provided to the conductors on the bus. Conductors will input
the destination preference of the passengers in the ETIM machines and give the
printed ticket to the passengers. Conductors can accept the payment from the
passengers through cash/debit/credit cards/smart card/mobile tickets. Payments
accepted through debit/credit cards/smart card or mobile application shall be
processed through the payment gateway and deposited in UPSRTC’s designated
account.
▪ Electronic Ticketing system (ETIM) will comprise fare collection through spot
printed (ETIM Issued) tickets through ETIMs, Cash & Ticket Operations (in case of
ETIM failure) and Smart Card Operations. ETIM will consist of handheld ETIMs used
by conductors to automate ticketing by issuing spot-ETIM printed ticket and
Contactless personalized RFID Smart cards for travel (with e-purse for passes and
tickets). It also consists of issuing new personalized RFID cards as bus passes to the
desiring customers, renewal of RFID cards, Issuing RFID based e-purse cards and
recharging the same through the Point of Sales counters across the operational area.
▪ This also involves printing of personalized RFID cards at the card printing center. As
ETIMs validates e-purse smart cards, a provision must be made in the ETIMs for a
smart card reader with inbuilt security protocols. The ETIM will support secure
transfer of financial data from ETIM through GSM network to a central server at
preconfigured intervals. Revenue monitoring application will be hosted in the central
server to track financial performance. ETIM will also empower UPSRTC’s Field
Personnel to reconcile bus occupancy numbers with ticketed passengers and
authenticate ETIM issued tickets or validated smart cards. In the event of failure of
ETIMs, a pre-printed ticket inventory (and cash reconciliation) will be provided at
the depot by UPSRTC for bus operations.
▪ A set of functions and minimum set of technical features which the module must meet
in realizing the objectives of the stakeholders is required for the solution.
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4.8 Online Reservation System
Online Reservation System shall be a web-based application that allows passenger to
check online
(i) availability of tickets
(ii) book tickets
(iii) cancel/ modify booked ticket Assisted booking office: This module is used by the counter booking staff/booking office
staff at depots / bus stations for the booking of tickets of long and short haul buses for
passengers coming to the counters.
Self-booking by passengers:
Portal for the passengers to access information and directly book tickets
including selecting seats. The bookings through this module shall be 30 days or
so in advance.
The cloud-interface developed will be compatible to work on latest mobile
operating systems.
In order to facilitate online payment, the reservation system will be integrated
with payment gateway to accept payments through various modes such as
credit cards, debit cards and net banking.
After booking confirmation, the System should be able to allow the passenger
to receive the ticket details on the email address provided by the passenger or
to take a printout of the same.
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Passengers and booking agents should access the system through password-
based login using HTTP over SSL.
UPSRTC proposes for Online Reservation System to be developed in the suitable
platform for current/advance reservation ticketing as per UPSRTC business
rules/policy. The ORS application needs to implement all the
reservation/cancellation/concessional rules. The Vendor shall develop ORS
application. The Functional Requirement are as follows:
Develop ORS Application as per the requirement of UPSRTC. Provide enhanced Security features like encryption of
the data, preventing the virus/hackers attack. Provide payment modes like CC/DC payment facility,
Wallet integration, QR Code and payment gateway
facility with proper reconciliation process at depot level. The user and reporting interface will be intuitive, web-
enabled and compatible with latest versions of internet
browser (such as IE, Firefox, Google Chrome & Safari). ORS should have android application and booking
android POS, that can be deployed within agent network
or in ticketing offices. Issued tickets should have encrypted QR code with
booking info for customer identification. The system should be capable to enter and store basic
seat number, class, route, date and additional
information (like Citizen ID, birthdate or other on
request) for each issued ticket. The system should allow one-way trip, round trip and
multi city trip booking through the ORS. The system should allow to purchase prepaid packages
for specific route (for frequent travellers). The system should have facility to provide ORS booking
details on new ETIM before handing over ETIM to
conductor. The interface developed should be capable of
performing the functions like uploading and
downloading of data, like capture advance booking
details from the ORS and pass it on to the ETIM’s. Online reservation booking facility should be accessible
to authorized ticket booking agents and online travel
agents with all security checks, access permissions and
Restricting agents to cross prescribed financial ceiling
permissible for reservation booking. System should be able to cater to Business rules
regarding Reservation/cancellation/Advance Booking,
Full/Partial Cancellation of tickets, Waitlist,
Preponement and postponement of journeys.
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All ORS users should be able to change their password
periodically. Alerts in this regard should be sent to users
periodically. Enabling Blocking of seats or issuing ticket for reserved quota.
Applying concessions applicable for ORS as per the rules of UPSRTC.
Automatic locking of booking facility provided to
authorized booking agents, if the limit is exceeding the
permissible limit. Comprehensive audit trail, logging and reporting. All the reservation and current tickets should be issued
with proper validation of Wallet/ Smart Card. Fig: ORS Process
4.9 Public Online Reservation System (PORS) UPSRTC is having PORS i.e. www.upsrtconline.co.in and also official interface provided
through UPSRTC’s Website www.upsrtc.com for booking the tickets through internet for
web users and the payment is done via payment gateway. The, PORS application shall
support a count of approximately 10,000 simultaneous log in. Vendor Shall develop PORS
application. The major tasks to be done are as follows:
• All the basic facility related to bus booking/cancellation of the UPSRTC buses
online.
• Passenger should be able to book ticket on OTP based guest login.
• An E-wallet facility for the passengers up to INR 2000 without KYC.
• Ride miles points should be added into their wallet account against the respective
journey.
• Facility to display concessional scheme and amenities on home page.
• Users should have a facility to Print / SMS / E - mail Ticket.
• Passengers should be able to track their refund status via PNR/Mobile
• Dynamic searching (today, tomorrow and next 7 days seat status with fare) and
vice versa.
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• PORS application should integrate with the payment gateways, wallet and QR
code as and when the same are integrated by UPSRTC.
• Integration with UPSRTC Smart card and mobile cards for paper less journey
• Web enquiry for seats availability, fare, routes, en-route stops, Arrival and
departure time etc.
• Integration with EMV contactless bank card for frequent travellers (card can be
used as a fare media for customer identification).
• Account management system to allow frequent travellers to top up account and
pay directly from transit service account.
• Advance Booking, Full/Partial Cancellation of tickets, and advancement and
postponement of journeys.
• The security for the access to the application must be provided centrally with
suitable authentication/architecture. Audit trail must be maintained for all data
updates/amendments and deletions for security audit.
• Prevention of the unauthorized virus/hackers.
• An admin console report of passengers i.e. city wise, country wise, amount wise,
device and other related queries for preparation of route/schedule in future.
All the reservation tickets should be issued with proper validation of Wallet/ Smart Card 4.10 Mobile Application ▪ Develop mobile application (Android & iOS) which would have the ticketing facility
schedule and ETA details. Mobile Application proposed must be compatible with
tablets and smart phones and its Operating System viz. Android and iOS
▪ It should have a user-friendly interface and should need minimum human touch
points to access required content.
▪ Mobile Application must cater to screen sizes and resolutions of all tablets, smart
phones.
▪ Mobile Applications must be approved and available on play store / app store for
respective platforms. For example, Google play for Android, AppStore for Apple.
▪ Application should work with most mobile phones and tablet devices, including
devices which are three years old as on date.
▪ Mobile application should provide all the facilities of the Public Online Reservation
System (PORS).
▪ Mobile application should be able to integrate all the payment option i.e. Payment
Gateway, Wallet and QR Code integration with Smart Card (E-Purse/Wallet)
payment facility.
▪ Mobile application should have separate functionality for passengers waiting at bus
stands / bus stations for buses and passengers traveling in bus.
▪ Stops names for each route name and route number.
▪ For passengers traveling in bus, mobile app must show in-app mobile notification for
next bus stops in the route as well as important message or broadcasts provided by
UPSRTC control center.
▪ Passengers should be able to provide the feedback or rating to the app.
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Mobile App modules shall have following general requirement feature for usable,
highly secured and stable apps:
• There should be role-based dashboard.
• Flexibility and customization.
• Convenient user interface.
• All the content should be accessed in the simplest way possible.
• Speed of loading mustn't keep users waiting.
• Communication should be as quick and simple as possible, with a minimum
number of taps and minimum text input. Intuitive system of search and filters.
▪ Solution should be technically proven, yet innovative, solution that incorporates the
latest technical offerings from the mobile application industry as well as mobile
payment and transportation industries that shall provide a mobile application to
support mobile fare payment & facilitate and support UPSRTC’s fare policies and
technical requirements.
▪ The primary focus of the solution is to provide an alternative fare media to minimize
use of cash transactions. UPSRTC requires a turnkey solution that shall include design,
develop, Install, testing, delivery, site preparation, and assistance with associated
hardware, software, communications, all system interfaces, all other system
components, operations, maintenance, licenses, support and training
4.11 Smart Cards
▪ Provide commuters with a single card that they can use for traveling throughout the
state of Uttar Pradesh.
▪ Commuters will be able to load funds into their card accounts which they may then
use for travel-related payments and purchases.
▪ Card holders (NCMC Cards once issued by bank) will also be able to use their cards
for non-travel related purchases at any merchant that accepts Master / Visa / RuPay
payments or via other means.
▪ These cards should be EMV compliant and as per National Common Mobility Card
Specification, envisaged by MoUD.
▪ Cards should contain secure element with card ID that can be decrypted by SAM
installed in readers.
▪ Card ID will be connected with passenger’s ID only after personalizing of the card. Following below process while drafting RFP as well as finalizing the Bank / Financial
Institute:
1. Centralized and instant (on site) Printing Facility
2. Registration, Verification, Approval and Delivery process for Concessional
Cards
3. Registration Portal
4. Application Verification & Approval Admin System
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5. Card Security Keys Management Software
6. Ticketing using Concessional Card
7. Technology Integration
8. Smartcard structure and flows
9. Issuance and Loading Network
10. Smart card processes
4.12 Command Control Center at Head Office
▪ The Command control center’s objective is to help UPSRTC stakeholders to get
insights on data generated through ETIM / ORS / Mobile App. Command control
Center Application shall provide easy visualization of tickets, revenue, real time ETIM
tracking through GPS, KPIs based dashboards among others, which shall enable
informed decision making by UPSRTC stakeholders.
▪ Since the number of devices operational at any time is large, Command Center shall
also provide for device management of devices including ETIMs. Device management
shall include monitoring services, incident reporting with defined escalation
procedures and health monitoring of all components. Also, Key management shall be
done at CC level. Security access module of all the equipment shall be issued from CC.
CC System will act as a live hub to manage and monitor service-related data, which
will be viewable through a centralized application.
▪ Vendor Staff will be stationed in Command Center to redirect any incoming query or
incident related to ETIM / ORS / mobile app to the authority best suited to resolve
the issue. The helpline shall be in operation during the working hours of bus
operations. For the sake of clarity, the Service Providers responsibility is to ensure a
fully working System for gathering incident related data through the various
components of the ETIM / ORS / Mobile App.
▪ Bidder shall setup Cloud based Command Control Centre which will facilitate
monitoring and control facility. For this UPSRTC to provide infra facilities and
connectivity for establishing on-premises facilities.
▪ Command Control Centre shall be based at UPSRTC premises; location for same will
be at Head Office, Lucknow.
▪ Command control Centre will be operated jointly by Vendor as well as UPSRTC
Employees; however, training shall be provided to UPSRTC by the SI. SI shall deploy
application support manpower during working hours.
▪ The Central Control Centre (CCC) related space provisioning will be provided by
UPSRTC. The required non-IT components like, electricity, seating space etc. will be
provided by UPSRTC.
▪ Operator Terminals will be installed at CCC and will be used for viewing, reporting,
monitoring, controlling and management of all events, incidents, alerts, and updates
for ITS project
▪ Detailed plan of the Command and Control setup should be prepared by successful
System Integrator only after project initiation.
▪ Only Space and Power will be provided by UPSRTC, other facilities have to be
arranged by Vendor/SI on their own cost.
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Future Integration with new technology initiatives undertaken will enable UPSRTC
to integrate existing applications, if required.
4.12.1 Key Objective of Command Center
(a) Informed Decision Making: The CCC objective is to help UPSRTC stakeholders to get
insights on data generated through ETIM & ORS. This shall provide easy visualization
of tickets, revenue, real time ETIM tracking through GPS, KPIs based dashboards
among others, which shall enable informed decision making by UPSRTC stakeholders.
(b) Device Monitoring and Key Management: Since the number of devices operational
at any time is large, Command Center shall also provide for device management of
ETIM devices. Device management shall include monitoring services, incident
reporting with defined escalation procedures and health monitoring of all
components. Also, Key management shall be done at CCC level. Security access
module of all the equipment shall be issued from CCC. CC System will act as a live hub
to manage and monitor service-related data, which will be viewable through a
centralized application.
(c) CCC Operations: Vendor staff will be stationed in CCC to redirect any incoming query
or incident related to ETIM & ORS to the authority best suited to resolve the issue.
The CC shall be in operation 24/7 365/366 days per year. For the sake of clarity, the
Service Providers responsibility is to ensure a fully working System for gathering
incident related data through the various components of the ETIM and ORS.
4.13 Inventory Management System (ETIM & ORS) Setting up and managing a comprehensive inventory management system to track
inventory related to ETIM’s etc. on web/cloud portal as per IT Audit directives
o Stock keeping at depot
o Inventory Transaction Recording and Reports preparation
o Automatic Maintenance Scheduling and Schedule Adherence
4.14 Complaints and Issue Tracking Portal
A. Conductor reports incident (Fault / Issue / Problem) to Service Provider depot staff
B. Service Provider Depot Staff checks if the call is regarding the ETIM System or Admin
C. If it is related to Admin, then it can’t be corrected during the shift.
D. If it is related to ETIM System, then follow the following steps:
a. Service Provider Depot Staff requests conductor to run the basic tests like
Power is ON, display is coming etc.
b. Conductor runs the basic tests
c. If the ETIM starts working, then conductor starts the ticketing
d. If ETIM still doesn’t work fine, then follow the following additional steps:
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a. Conductor switches to Pre-printed ticket operation
b. ETIM returned to Service Provider depot staff at the end of shift
c. Service Provider depot staff runs Diagnostic for fault identification and
rectification.
d. If the problem is not resolved:
i. Send ETIM to the local depot service centre (for Minor
Issues)( LEVEL 1 SERVICE CENTRE)
ii. Replace ETIM with spare while ETIM at service centre.
iii. Close call after ETIM return from Service Centre
iv. If ETIM having major repairs, this should be sent to
Regional service center.( LEVEL 2 SERVICE CENTRE)
v. Regional service Center will repair/replace the ETIM and
send it back to Depot.
vi. Close call after ETIM repair/replace after returning from
Regional service Center
4.15 ETIM Management Information System
▪ The proposed solution shall be integrated with existing cards.
▪ Information availability on Bus routes (ETIM Serial Numbers: Starting –
Destination Point – en route stops), Seat availability, approximate travel time in at
least two languages –Hindi and English, point to point bus fares, types of buses
– AC / Non-AC / Nonstop routes etc.
▪ Preparation of standard reports and charts to measure performance related to bus
operations so as to support all level of management in decision making related to
bus operations.
▪ Instant access to reports on: missed trips, late trips on different routes, break
downs and its duration, vehicles offline, accidents – types, impact, losses etc.,
route-wise stop times for different trips at bus stops, average speed point to point,
travel time analysis, improper stops at bus stops, deviation in routes, speed
violations, at different locations and at different points of time
▪ Application Analytical data (video, text and numerical data) for the top
management to support effective management of the services of UPSRTC. Cater to
requirements of dynamic and context based specific reports graphs and charts
Other standard Management Information System reports to give a snapshot view
to the UPSRTC management on daily, monthly, quarterly, half-yearly and yearly
performance.
4.16 Data Digitization and Migration
• The Service Provider shall perform the data digitization and migration from manual
and/or the existing legacy systems to the Database implemented for proposed
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system. The Data Digitization and Migration to be performed by the Service
Provider shall be preceded by an appropriate Data Digitization and Migration
strategy & methodology, prepared by SI and approved by UPSRTC.
• Though UPSRTC is required to provide formal approval for the Data Digitization/
Migration Strategy, it is the ultimate responsibility of Service Provider to ensure
that all the data sets which are required for operationalization of the agreed user
requirements are digitized or migrated.
• Any corrections identified by UPSRTC or any external agency, during Data Quality
Assessment and Review, in the data digitized by the Service Provider, shall be
addressed by Service Provider at no additional cost to UPSRTC.
Following activities will be carried out as part of the Data Migration:
1. Define all the specifications that are needed to populate the desired data into the
new system.
2. Prepare uniform codification of all data sets.
3. Develop the data migration templates/ Forms/ Format and facilitate the migration
of legacy and new data elements into the new system.
4. Identification, configuration or development of the data upload/ download
programs for the data migration.
5. Create data extraction programs in the legacy system to convert into the format as
required by the system.
6. Data entry of manual records in the requisite format to be done by the Service
Provider.
7. Scanning of appropriate paper documents, naming them, entering their
characteristics like author, date, etc., indexing, classifying and uploading into the
Document Management System database.
8. The Bidder shall ensure data cleansing of all the data migrated from the legacy
system to the new application & data validation before uploading the same to the
production environment.
9. Proper documentation of the data conversion / upload
Bidder shall ensure that data digitization and migration is complete in all respects
and the activities are completed in time so that all the requirements of system
implementation are fulfilled.
4.17 Application Hosting on Cloud • Application Hosting shall be done on cloud. The SI shall provide details for
computing, storage, security, network infrastructure based on scope of work
defined.
• The vendor shall host the Application at Government approved Cloud and
complying cloud guidelines. All the data on the cloud shall be owned by UPSRTC.
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4.18 Requirements for Application architecture of proposed central system
• It shall be based on open, inter-operable standards and to be highly scalable,
open ended and capable of delivering high performance.
• Solution should have cloud-based architecture keeping all main functions in the
back end.
• The solution / application must be able to work on Linux or any other suitable
OS and support open source DB
• The architecture shall be completely web enabled and must provide access over intranet.
• System will work in a networked environment
• The software to be free from any virus, worm, Trojan, trap door or any other type
of malicious code
The system will be, essentially characterized by the following features
1. Flexibility: The system should be adaptable to changing commercial practices
thus reducing the total cost of ownership.
2. Open Architecture: The system should be open to allow interoperability with
general- purpose software and have facility to export/import data files from other
applications and interact with other applications as mentioned earlier.
3. Object-oriented: The system design should be based on object –oriented approach.
4. Integrated: The system should be fully integrated across departments and
functional area and also across geographical location of sites.
5. Workflow-integration approach: The system should adapt workflow
management techniques.
6. Simplicity: The overall application should be developed keeping in mind simplicity
as the key, so as to enable easy maintenance and operation of the application by
the end user.
7. Manageability: The System application should cater for easy manageability by
the system administrator.
8. Scalability: System will be deployed across all the Depots/Bus Stations of the
Corporation. As the Bus Stations vary in size and functionality it is a mandate
requirement that the system should be scalable at modular level. Servers that run
enterprise applications scale up or scale out depending on future requirements by
CPU or Memory or add-on servers using clusters technology. The recommended
products are proven in the field to scale well in order to meet large enterprise
requirements. Key components such as personal computers, servers, application
servers and network are of modular design to ensure scalability of the system.
System integration infrastructure in the data center is not message-centric so
integration scalability is non-issue in this case. Major scalability is required only
for application and database servers.
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9. Reliability: System behavior on malfunctioning such as an application crashed.
Solution would be implemented with clustering technology to ensure the system
reliability. Portal server and Integration server are clustered at application level
and database server is clustered at Operating System level.
10. Availability: System behavior in the failure of CPU, memory, applications.
Availability is ensured by system level redundancy including the communication
network.
11. Stability & Robustness: System behavior on high stress / over use, wrong use.
Load balancers are used in the solution to share the load and thereby ensuring
stable operation.
12. User- friendliness: Intuitive portal design features of the Portal products will
enhance the customer stickiness to the portal service. The portal content design
will include advance graphic and plug & play modular display objects available
with the Portal product.
13. Interoperability: Customer demand for enterprise interoperability solutions
continues to escalate, the need to maximize return on investments, and the need
for standards- based solutions. System, interoperability software can help
enterprises get maximum value from their current resources and applications
investments by extending both existing skill and code bases, allowing for
maximum application reuse in the fastest time possible. System supports Web
Services and XML based data exchange, which would make ease to integrate with
third party software, customer-created, or legacy security solutions. This way
system assures the best approach for integration over discrete systems.
14. Optimization: Server Load Balancing techniques will get the best possible
performance from their Cloud servers. System chooses the right CPU, memory,
storage, cache, load balancing, etc., and increases the performance of a Portal. This
can help significantly increase efficiency of hardware, software and Internet
service and improve reliability. In addition to the Hardware sizing and software
tools to increase the system portal performance, the below-mentioned steps to
optimize the web performance should be followed.
a. Stop unwanted content over network
b. Reduce recreational Internet surfing by Reservation Terminal and
increase employee productivity
c. Secure system network from web-based threats
d. Restricts illegal file downloads
e. Manage Internet traffic to optimize network bandwidth
15. Security: The security overlay for the access to the server must be provided
centrally with suitable authentication and profiling engine. Suitable encryption
mechanism must be used at the application layer. The functions shown in this
document will be applicable to various users based on Role, which will be specified
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during Requirement analysis phase. Audit trail is must for all data
updates/amendments and deletions for security audit. Encryption mechanism
wherever required must be built in. Size of log file, number of entries, time
sensitivity etc. will be discussed and finalized during SRS stage.
16. Backup and Recovery: A rugged back up policy with detailed procedures should
be formulated. The system should maintain a backup of all programs, data,
documents, procedures, etc. on timely intervals. Verification procedures for
backup taken should be in place. Appropriate Disaster Recovery tools should be
provided for recovery of the system and database with minimum down time. The
minimum downtime would be finalized during the system design state.
17. General & Adhoc Queries in Proposed Solution: General queries that have not
been explicitly mentioned in the user requirements based on data that is captured
should be made available based on functionalities explained in next section.
Provision to generate adhoc queries by joining tables in a flexible and user-
friendly manner should be made available.
18. Print and Online Help options: Proposed system must have the facility to have
print options for the reports and other specified forms in general / pre- printed
format agreed and approved by the user. Online help for all users and
administrators should be part of software. For all the modules mentioned below,
there must be adequate internationally accepted standard reporting features that
enable high quality graphics and user interactivity. The reports must have facility
to be ported in standard office automation suits like excel, word documents etc.
The solution is anchored by a superior IT Governance system which focuses on
having capable people at right locations, developing common standards, policies
and guidelines to be followed across UPSRTC. It provides view of the various users
and external systems expected to interact with the system. It also describes the
various communication channels which may be used while interacting with the
various users and systems.
The system rests upon a robust networking and hardware infrastructure, driven
by a competent IT Security, Control and Monitoring system. The architecture also
describes the different data and applications that needs to be considered for the
system. The various components are described subsequently
4.19 Marketing and Promotion
4.19.1 SMS Booking Service 1. Seamless Connectivity Services (SCS) enable Android Apps and IoT Platforms to work
even if there is limited or no internet connectivity (no WiFi, no 4G, no 3G, no Edge),
the only requirement being a basic 2G connection.
2. This can help UPSRTC’s mobile based apps to reach the consumers in remote areas
where internet connectivity is still a challenge. Thus, Mobile app-based services can
now be made available everywhere, ensuring better digital reach, higher number of
connected users and thus improved UPSRTC’s services for citizens.
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3. Seamless Connectivity Services (SCS) platform is a multi-component solution
providing connectivity as a service. The platform has the capability to send and
receive the data even using the SMS transport layer. The user Interface for the end
consumer remains the Mobile App and the data is sent using binary SMS, a text
message that is completely invisible for the end user. Moreover, the encoding and
compression algorithms reduce data packet size to such a huge extent that Apps work
better and faster even on weak or saturated mobile networks. Minimum SMS Charges
will be applicable to the Passengers, as per tariff rate of Service Provider.
4.19.2 Marketing through SEO SEO stands for Search Engine Optimization, which is the practice of increasing the
quantity and quality of traffic to your website through organic search engine results.
Formulating and implementing a SEO Strategy for the international and domestic
markets for the following websites, duration of SEO activity is mentioned below against
each providing SEO related inputs (Keywords, Meta tags, Description tags, Doctype
declaration, Character encoding, URL structure, Robots.txt, Canonical link element, XML
and HTML sitemaps, custom 404, Redirects, HTTP headers, HTML code, iFrame etc.) to
UPSRTC’s and its web developer to get the inputs implemented on time. For Example:
www.upsrtconline.co.in
www.upsrtc.com
Making UPSRTC’s websites rank on top in leading search engines (Google, Bing etc.)
organically. Improving organic traffic on all the websites listed above. Providing detailed
analytics and web traffic report each month. Reports should also include keyword
rankings etc.
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5 Project Deliverables
The bidder has to deliver the following deliverables to UPSRTC as part of an assurance to
fulfil the obligations under the SLA. The table given below may not be exhaustive and
bidder is responsible to provide all those deliverables which may be specified in this RFP
but not listed here and those agreed by bidder in response to any request from UPSRTC.
The timelines for producing each of these deliverables will be in line and closely linked
with the overall project timeline as indicated in the RFP.
Any conflict with respect to project and/or deliverable timelines will have to be resolved
by bidder in consultation with UPSRTC and/or its designated agencies and approved by
UPSRTC. Thereafter the approved timelines will have to be adhered to by the SI, unless
specified otherwise. It is to be noted that upon completion of Go-live ,SI is required to
submit all the updated system design documents, specifications, application deployment
files, user manuals, administration manuals and all other applicable deliverables listed
below.
# Project
Component
Expected Deliverables Timelines
1 Project
Management
• Security deposit Within 10 days from the date
of award of contract
• Project management plan should include • Pilot management plan • Operations management plan • Contract management plan • Risk management and
Information Security Policy • Business Continuity and
Disaster Recovery plan
Within 15 days from
submission of security
deposit and performance
bank guarantee.
• Status reports • Fortnightly reports
during Phase I, II and
III • Monthly reports
along with invoices during Phase IV
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2 Software Application Software component includes
design documents (FRS, SRS, executables,
patches, reports, etc) which are developed,
updated during the course of this project.
This includes the following:
• System Requirement Specification (SRS)
document containing detailed
requirement capture and analysis
including functional requirement,
interface specifications, application
security requirements. • High Level Software Design document
including Software Architecture design,
Logical and Physical Database Design • Low Level Software Design document
including Programming Logic, Workflows • Test Plans and Test cases (including Unit
Test Plan, System/Integration Test Plan,
User Acceptance Test Plan, Security Test
Plan, Load Test Plan) • Software Testing Documentation
(including details of
defects/bugs/errors and their resolution) • User Acceptance Test Cases, Test Data
and Test Results • Periodic data backup and archival post
Go-Live. Backup data should be tested for
restorability on a quarterly basis. • User manuals for Corporation staff • Manuals to be used by Conductors for
addressing issues of ETIMs and other
related stuff • Data generated during the course of this
project • System Software includes all software
components required for running of this
project Tools to monitor the SLAs
• SRS: T + 20 days • T + 2 months
for remaining
documents • Annually
updated Documents
Will be
provided to UPSRTC
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3 ETIM ETIM procurement and deployment plan • T + 30 days
• Delivery of ETIM devices as per plan • T + 45 days (Pilot) • T + 90 days (Complete)
• Inventory reports related to ETIM • Along with SLA
compliance and billing reports
4 Data Migration • Data migration plan • T + 30 days
• Scripts required for importing data that
has been migrated • Actual data that has been migrated • Certificate from UPSRTC Depot in- charge
confirming successful completion of data migration
• T + 60 days (Pilot) • T + 90 days (Complete)
5 Cloud Data
Centre(incl. DR)
• Cloud DC and DR establishment plan • T + 30 days
• Cloud DC and DR design documents •
• T + 45 days
• Cloud DC and DR infrastructure
management and maintenance
• Along with SLA compliance and billing reports
6 Depot
infrastructure
• Depot Infrastructure deployment plan • T + 20 days
• Establishment of IT infrastructure at defined locations at UPSRTC including offices, depots, bus stations, etc.
• T + 60 days (Pilot) • T + 90 days (Complete)
• Inventory details for all components
being provided
• Along with SLA compliance and billing reports
7 Network
infrastructure
• Network design plan and related documents
• T + 30 days
• Establishment of network connectivity as required for the project
• T + 45 days
• Reports on Network utilization and SLA
compliance
• Along with SLA compliance and billing reports
8 Manpower
deployment
• Manpower deployment plan • T + 20 days
• Deployment of manpower at UPSRTC offices and locations required for functioning of the project
• T + 45 days (Pilot) • T + 90 days (Complete)
9 Change
Management
• Change management plan • T + 30 days
• Training schedule • Manuals, and other training material • Training of involved UPSRTC and other
staff working on the system
• T + 45 days (Pilot) • T + 90 days (Complete)
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10 Billing • SLA compliance reports • Documents supporting SLA
compliance • Invoices as per payment milestones
• Every Months
during Phase IV
11 Review • Submission of certification for DC T + 50 days
and DR Facility • Submission of surveillance Report for DC
and DR facility Every year during Phase IV
• Functional testing of all application
software including SLA
T + 120 days ( first time) and
Once in every year during Phase IV
• Application security testing T + 120 days ( first time) and
Once in every year during Phase IV
• VA&PT testing T + 120 days ( first time) and
Once in every year during Phase IV
• BCP / DR drill T + 120 days ( first time) and
Once in every year during Phase IV
12 Support and
Operations • Establishing and supporting
operations of Helpdesk • Establishing and supporting
inventory related operations
• T + 90 days (Complete) • Along with
SLA compliance and billing reports
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6 Project Timelines 6.1 Phased Approach The envisaged project shall be implemented in following phases:
Phase I – Development & Deployment: This phase would start from the date of signing
of contract and would be completed once the required environment is in place for
carrying out pilot. The various activities would include freezing of specifications for
various components of envisaged system and data migration, application software
development, testing, conference room demo of functionality, procurement &
installation of hardware and required system software, network creation, training and
deployment of support staff for pilot. The SI shall start the work on CCC simultaneously.
Phase II – Testing & tuning: This phase would pertain to implementation of the entire
system on Pilot-basis to test it from various perspectives. It would start once the
environment is ready for carrying out pilot and would end when go ahead is received
from UPSRTC for full scale deployment. The pilot will be carried out in one division. The
actual list of depots will be mutually agreed upon with UPSRTC. The pilot will be carried
out with all functionalities being checked to verify working of the system in actual
environment. The purpose of this Phase would be to ascertain all issues that may exist
in the entire workflow/operations and to subsequently rectify them
Phase III – Roll-out: This phase would have the complete rollout of the envisaged
system and all its components including staff across all defined UPSRTC locations. It
would end when all tickets are generated using System Integrator’s system and the
operations have deployed successfully for a period of 2 months.
Phase IV – Full Scale Operations: This phase would continue till the termination of the
contract. The System Integrator would be responsible for the functioning of the system
for a period of 5 years and would also maintain the entire system for the same duration.
Phase V – One Nation One card: This would have phase wise rollout of NCMC based
Smart card with tie up with Bank / Financial Institute. Bidder shall follow NCMC
guidelines released by GOI from time to time.
6.2 Project timelines The table below details the time schedule for key milestones and activities envisaged for
the project. The tentative project plan for the ETIM and ORS implementation is shown in table given as follows.
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# Activity Time 1 Phase I: Development and Deployment T + 60 Days 1.0 Application Software (ORS/PORS/Mobile Application etc.) T + 35 days 1.1 Submission of Software Requirement Specifications (SRS) T + 20 days 1.2 Development and testing of entire application T + 50 days 1.3 Deployment and configuration of application at all locations
including depot required for pilot implementation T + 40 days
1.4 Establishment of Command Control Center T + 45 days 1.5 Submission of application ready for pilot implementation T + 60 days 2 Cloud based Infrastructure Services for Software
Application Deployment T + 50 days
2.0 Design of Cloud based infrastructure deployment Plan T + 20 days 2.1 Hiring cloud-based IT infrastructure Services T + 50 days 3 ETIM T + 60 days 3.0 Submission of plan for ETIM procurement and deployment T + 30 days 3.1 Deployment of ETIM machines required for pilot T + 45 days 3.2 Submission of certification from respective UPSRTC depot
officials ready for pilot implementation T + 60 days
4 Depot Infrastructure T + 75 days 4.0 Submission of specifications and BOM for hardware /
software required at all depots T + 35 days
4.1 Deployment & installation of hardware & system software at locations required for pilot implementation
T + 60 days
4.2 Submission of certification from respective UPSRTC depot officials ready for pilot implementation
T + 60 days
5 Change Management T + 60 days 5.0 Submission of training and change management plan T + 15 days 5.1 Training of required officials including conductors for pilot
implementation T + 30 days
5.2 Submission of training certification from required locations T + 40 days 6 Data Migration T + 120 days 6.0 Plan for data migration, requirements and specifications of
data required for migration after discussion with existing SI and depot officials
T + 30 days
6.1 Verification and confirmation of completeness of data received from UPSRTC
T + 60 days
6.2 Data import and migration completion, ready for pilot implementation
T + 60 days
7 Network Infrastructure T + 45 days 7.0 Submission of Network specifications required for all sites
including Cloud for DC , DRC, depots, etc. T + 20 days
7.1 Completion of network connectivity at all locations required for pilot implementation including primary data centre
T + 45 days
7.2 Submission of networks ready for pilot implementation T + 45 days 8 Manpower Deployment T + 60 days 8.0 Submission of staff deployment plan for all sites T + 20 days
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# Activity Time 8.1 Staff deployment at all locations required for pilot T + 45 days 8.2 Submission Review and approval of staff deployment by
UPSRTC officials T + 60 days
9 Phase II: Testing and Tuning T + 90days 9.0 Commencement of Pilot from the selected pilot locations T + 60 days 9.1 Submission of approval for Go-live for the system T + 60 days 9.2 Deployment and configuration of application at all remaining
locations T + 70 days
9.3 Deployment of ETIM machines at all remaining locations T + 90 days 9.4 Deployment & installation of hardware & system software at
all remaining locations T + 90 days
9.5 Training of required officials including conductors for complete system rollout and operations
T + 90 days
9.6 Completion of migration of all data T + 90 days 10 Phase III: Roll Out T + 150 days 10.1 Go-live for the system 10.2 Staff deployment at all remaining locations T + 110 days 10.3 Establishment of CCC and other components required for full
scale operations T + 120 days
10.4 Third party certification for SLA monitoring system T + 150 days 10.5 Submission of certification from UPSRTC depot officials on
deployment of ETIM, hardware, software, training, etc. T + 150 days
11 Phase IV: Full scale operations T1 + 60 months
11.0 Billing 11.1 Submission of SLA Compliance reports -- 11.2 Submission of documents supporting SLA compliance -- 11.3 Invoices as per payment milestones -- 11.4 Audit -- 11.5 Getting relevant certifications for various components T1 + 3 months 12 Phase V: NCMC Card --
Herein
1. T, as referred above, is the date of signing of contract between selected bidder and
UPSRTC or the meeting conducted by UPSRTC to start the project – whichever
happens earlier.
2. T1, as referred above, is the date of commencement of formal complete roll out of the project i.e completion of Phase -III as authenticated by all regions of UPSRTC
3. Payment for tickets issued through bidder’s system in Phase II and Phase III will be
made as defined in the payment terms of this RFP
4. Bidder shall bear the delta cost of operations beyond Seven months, if the roll out and
implementation i.e. completion of phase III goes beyond the timelines as mentioned
above. This delta cost will be recovered by UPSRTC from the bidder, and will be calculated
as follows: In case of delay over T + 210 days, the payment for ETIM and ORS BOT tickets which
will be made by UPSRTC to the existing SI will be recovered from selected bidder over and above
the penalties as mentioned in SLA in this RFP.
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7 Indicative Bill of Material
The following section provides a minimum indicative list of bill of material for the project.
Bidder shall make its own independent assessment to meet the desired service levels.
However, the final bill of material will not be lesser than what has been provided in this
section.
7.1 Central System, Lucknow S.No Items Software
1 Command Center e- ticketing Application 1
2 Electronic Ticketing Backend Application 1
3 Smart Card System Application 1
4 Online Reservation System 1
5 Public Online Reservation System Applications 1
6 Mobile Application 1
7 ETIM Inventory Management and Maintenance Application
1
8 MIS & Analytics Reporting System Application 1
9 SLA Software Application 1
10 Remote Management System SW @ CCC Application 1
11 BOT Ticket Authentication Application 1
7.2 Head Office S.No Items Central office
1 Laptops 4
2 Laser Jet Printers 1
3 Multi-Function Printer 1
4 Wi-fi Router 1
5 Connectivity Primary - 4 Mbps (BSNL/MTNL) 1
6 Anti-Virus Software 1
7 Infrastructure Audit 1
7.3 UPSRTC, Controlling Committee
S.NO Items Controlling Committee (3nos.)
1 Laptops 3
2 Laser Jet Printers 3
4 UPS – 1.5 KVA with Batteries 3
5 Connectivity Primary - 4 Mbps (BSNL/MTNL) 3
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S.No Items Controlling Committee (3nos.)
6 8 port Switch 3
7 Anti-Virus Software 3
7.4 UPSRTC, ETIM Depots
S.No
Item
ETIM Depot (115 no’s)
1 Wi-fi Router 115
2 UPS – 1.5 KVA with Batteries 115
3 Connectivity Primary - 4 Mbps (BSNL/MTNL) 115
4 Connectivity Secondary 4Mbps (Selection of ISP as per Feasibility Study at Various Location)
115
5 ETIM with Bag at initial stage (without charger) To be provided @110 % of the fleet. At present fleet size may be taken 12500, if in future fleet size increases the SI has to provide ETIM’s for the increased fleet also at the rate 110% without extra cost implications to UPSRTC.
With current fleet size ETIM requirement will be 13750
6 ETIM bags (Mid of the project) To be provided as above. With current fleet size this count is 13750
7 SIM and SAM for Each Machine 13750 at present fleet size 8
ETIM charging Rack (6 unit of 10 bay) with Gang Chargers (10 bay)
230
7.5 UPSRTC, Counter Booking Points (ORS Booking Points)
S.NO
Items
Counter Booking Points (ORS booking points)=250
1 Online reservation system desktop application 250
2 Wi-fi Router 250
3 Connectivity Primary - 4 Mbps (BSNL/MTNL) 250
4 Connectivity Secondary 4Mbps (Selection of ISP as
per Feasibility Study at Various Location)
250
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5 8 port Switch 250
6 POS Smart card with Reader/Writer (for Card Payment)
250
7.6 UPSRTC, Command Control Center (CCC), Lucknow
S.No
Items Command and control Centre
1 Laptops 3
2 Laser Jet Printers 2
3 Wi-fi Router 1
4 UPS - 10 KVA with Batteries 1
5 Connectivity Primary - 10 Mbps (BSNL/Railtel/Powergrid)
1
6 Connectivity Secondary 10 Mbps (Selection of ISP as per Feasibility Study at Various Location)
1
7 28 Port Switch 1
8 Operating Terminal for Command Control Center 1
9 Command Center e- ticketing Application 1
10 Video Wall 0 (This requirement has been Withdrawn)
*Consumables as required for all locations such as cartridges, ribbons/tonner will
be provided by the selected bidder. UPSRTC will provide the electric power supply
and bear the electricity bill for any usage of electricity for the purpose of the
project. However, the bidder needs to provide UPS at all requisite sites for initial
backup in case of a power failure as specified in the RFP.
The bidder has to establish its own communication facility for communication purposes
at UPSRTC locations and bills for the same needs be borne solely by them.
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8 Specifications of proposed components of solution The following section details the minimum required specifications of various
components of the proposed solution.
8.1 Minimum Functional Requirements S.NO Requirement
1
The Ticketing software should be powerful, fully configurable and scalable fare manage system that can fit any present or future needs of UPSRTC or requested by Government authorities like QR Code Reader etc for special social passenger with privilege fares.
2
It should be capable of implementing Open Loop Account based ticketing platform. Account based architecture key functions are centralized at the back- end
3
The system should allow cross banking connection including card issuing module and acceptance of all cards EMV Contactless banking cards.
4
It should be device agnostic and should provide multi-platform solution including mobile ticketing, ticketing through booking server, through self- service ticketing machines, validators and applications as well as through ETIMs issued to conductors and Inspector ticketing machines all operated simultaneously.
5 All the devices deployed should connect directly to ARC servers even without station and depot infrastructure.
6
It should be capable of integrating Bio-metric features that may be deployed as more secure technologies of future.
7
There should be possibility to connect Public Transport Operations to this system bringing inter-operability among various modes of Transport systems deployed in the country
8
System should provide cloud-interface for transit UPSRTC employees as well as for passengers with functionality to track history transactions. System should also provide deny and access list management functionality.
9
It should be flexible and capable of accepting following fare media : QR codes issued by AFC system and connected to accounts of customers in AFC system, EMV contactless bank cards with payment from bank account, RFID cards issued and personalized by AFC System. System will bring possibility to accept payment by 3rd party issued QR codes etc.
10
It should be able to accept taps from validators, accumulate, process fare logic aggregate transactions and switch final transactions to multiple banks and payment providers.
11 It should support ISO 8583 protocol and should be installed in PCI DSS compliant environment.
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S.NO Requirement
12 System and its components should be compliant to regulations of India and International payment schemes in Transit ticketing.
13
System should have Card issuing, Card personalization for bulk or instant travel. System should provide flexibility to accommodate and integrate existing card management and fare on ETM and cloud interface of the customer.
14
Connectivity should be provided to all depots such that ETMs must update server information once it reaches depot. Depot connectivity is part of project implementation.
15
System should provide flexibility to assign ETM on different routes and to different conductors for operation flexibility. Also once the ETM / Validators connect to servers it can have updated fares, deny and access lists in neaer to online mode or once it receives connectivity.
16 Solution should have separate mobile app for UPSRTC management that can provide reporting information on the run.
17
Solution should have SMS and email notification capabilities for users. So that Electronic Slips can be sent to customer via MSS and email. This will also reduce the cost of print and paper consumption. System should track all user activity and provide audit capabilities for security.
18
In case of use of Validators, system should record the Tap on the validator along with GPS co-ordinates to enable back office to process zone of boarding and un boarding of the passenger automatically without human interaction.
19 Solution should also have provision to add additional parameters for fare calculation if needed (manual)
8.1.1 Switching Server
The System should accept multiple fare media, process taps, detect type of payment,
process fare rules, combine it to transaction and route to specific payment provider host.
S.NO Requirements
1 System should support ISO 8583 standards.
2 System should have flexible gateway rules so as to integrate with 3rd party
payment providers.
3 Should receive response from payment provider, store response in database for
reconciliation purpose.
4 Make automatic re-conciliation on periodical schedule.
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S.NO Requirements
5 Interact with national and international payment network and other networks
for processing authorization requests.
6 Interact with core banking system of the financial institutions that are hosted in
the backend system.
7 Interact with financial institutions own switches or with those owned by other
financial instructions that are connected to the existing or new system that may
be required by UPSRTC
8 Process Authorization request from ETM / Validators / Kiosks / Wallets and
other systems such as internet banking and e-commerce systems.
9 Accept and permit route authorization requests according to
routing configuration.
10 Should perform stand-in authorization when Bank is not available.
11 Should apply transaction filtering rules.
12 Exchange cryptographic keys with terminals to ensure secure communication.
13 Should log and monitor transactions.
8.1.2 Minimum specifications ETIM device and application S.NO Requirement
1
These units shall be handheld devices which will be carried on UPSRTC Buses by Bus crew. ETIMs can also be used for sale of Tickets at Bus stops/terminals.
2
The unit shall be designed and configured to cater to all types of operations including Interstate, inter-city and special category buses operating on flat fare structure, etc.
3 The unit should have provision to login by Conductor as well as by Inspector.
4
Conductor should be able to login and download desired data of Routes / Fares etc using Wifi / GPRS connectivity at the Depot or at the routes.
5 Similarly Route Inspector should be able to login at the Checking points to down load the Reports and Ticket Data as desired.
6
Provision shall be available to download & store a minimum of defined Route details each consisting of defined stages with alphanumeric name description and fare.
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S.NO Requirement
7 ETIM shall be capable of handling multiple routes as per duty planned for the day
8
ETIM shall be able to print the ticket as per the specified format. Every ticket shall have a unique ticket number generated. The ticket number shall be of defined digits with the combination of ETIM code, Bus Number, Date & the serial Number. Tickets issued by the ETIM(S) shall have a legible print by use of an adequate font size in order for the commuters to read the same easily.
9
ETIM shall be able to generate ticket with the minimum keystrokes for easy & effective operations. The selection of ticket data like destinations, no of passengers, type of tickets etc should be in multiple languages.
10
ETIMs shall be able to issue a group ticket i.e. it shall be able to accept the number of persons, number of full tickets, number of half tickets in a group and compute the fare accordingly and issue a single ticket.
11
ETIMs shall be able to issue the luggage tickets and child tickets. Following information shall be captured while issuing these types of tickets
12
ETIM Should have provision to accept Fare through multiple modes. Like Cash, Existing cards issued to passengers, debit cards, QR Codes, open loop systems and/or cards like NCMC which may be required as per laws and regulations.
Type of ticket (Luggage, child tickets, etc)
Route Number
Source/origin
Destination
Time stamp & date
ETIM Unit Code
Bus ID
Fare
13
The conductor shall be able to record the following information
Type of Ticket
Category ID (In case of child Ticket)
Destination ( In case of child Ticket)
Fare
14
ETIMs shall have a facility to print the repeat tickets with press of only one button on the key pad. That is for the cases where two separate passengers’ source & destination are same. Each ticket shall have a unique ticket number.
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S.NO Requirement
15
The ETIM should be GPRS enabled. It should be able to transfer ticketing data over GPRS to the central server in batches over stipulated time periods. Similarly should be capable of downloading data of black list cards data from server from time to time.
16
ETIMs shall be capable of issuing tickets on a non-standard route/fallback route, in case of non-adherence to pre-fed routes due to any reasons. In this case, the ticket will only have the time stamp, ETIM unit code and the fare denomination on them based on the fare stages defined.
17 ETIMs shall provide a facility to compute the refund amount as per business rules of UPSRTC operations.
18
Business rules for fare stages, fare structures, various routes, etc. shall be configurable. ETIMs shall have facility to compute the fare as per the fare stages defined by UPSRTC.
19
At the end of every trip, ETIMs shall be able to print the Trip Summary Report and Log sheet and break up of all types of transactions, total revenue, expenses like Toll payment etc.
20
ETIM should be capable to ensure that all the ticketing data is encrypted and pushed to the central server with 0 data loss. There should be no need to manually download data at the bus depots. Manual data download should only be required in case of a hardware or software problem in the ETIM machine or if complete data could not be uploaded on the central server.
21
There should be provision to download the data using wifi at the Depots. So in case of non-connectivity during trips to interior routes where there is a limited GPRS connectivity, ETM should be able to send the details to servers using local wifi at the depots.
22 ETIMs shall provide facility to enter the ticket Inspector employee ID and generate inspection report with Date & Time stamp.
23 ETIMs shall have an access control mechanism build in to facilitate authentication and authorization.
24
ETIM should be able to authenticate the RFID based Smart Card passes. The ETIM should also capture for the Pass holder.
Ticket Classification (i.e. indicate that this is an ETIM ticket).
Pass category ID
Destination
25
If free traveller, then following information will be captured
Ticket Classification (i.e. indicate that this is a free traveller ticket).
Free traveller category ID (i.e. Police Warrant or Other)
Destination
The conductor shall record the above information with minimum keystrokes.
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S.NO Requirement
26 The ETIM should be able to print a 0-value ticket against the Smart card pass.
27
Conductor should be able to record in the ETIM, the ticket number of the tickets sold from the ticket counters at the bus station. This functionality should be designed in such a way that minimum keystrokes shall be required by the conductor to record the ticket number.
28 The ETIM should be able to record the details of ticket sold through ORS system.
29
All the ETIMs shall be docked at respective depot / Base Station at the end of the day. The ETIMs shall be fed with unique code, to identify that the tickets are issued from valid ETIMs and thus controls the misuse of the ETIMs. This number will be randomly generated unique number and entered every day at Base Stations, before issuing the ETIMs to UPSRTC conductors.
30 All ETIMs shall also have an asset id / code on their body for identity
31 Data exchange facility shall be provided between ETIM to Local computer and with Server.
32
The list of minimum inputs attributes to be captured through these ETIMs are:
Category of Buses
Source
Destination
No of people for Group ticket.
No of Full tickets & No of Half tickets in a group.
Full ticket
Half Ticket
Number of Day passes sold.
Child ticket
Date & Time stamp
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S.NO Requirement Fare
Fare stages
Route structures
Bus Number
Trip Code
Conductor Name / ID
Driver Name / ID
Ticket Inspector ID and Time stamp of checking
Luggage charges
Minor Repairs & maintenance during the trip
Terminal fee
Toll taxes
Refund
35 ETIMs shall be provided with the off-board charging facility in the depots.
36 ETIMs shall be designed keeping in view the mobility, usability and robust operations.
37 LCD/ LED display should give clear view in night and day.
38 The ETIM shall support ‘Kruti Dev’ font on display.
39 The keyboard of the ETIM shall be backlit for easy night operation.
40 ETIMs shall be provided with waterproof, dust proof, heat resistant and shock proof pouch.
41 The ETIMs shall be provided with proper casing with a strap
8.1.3 Minimum Requirements for ORS S. No. Requirement
1 Web based Online Reservation Software (ORS) should be provided for
passengers booking tickets online.
2 The system should allow one way trip, round trip and multi city trip booking
through the ORS.
3 The ORS should allow users to register on the system. Their profile, past travel
details etc should be maintained and be available to him/her whenever he/she
wants to access the same after logging in to the system.
4 The ORS should have a feedback mechanism where the passengers can rate the
services offered by UPSRTC
5 Randomly selected passengers should be prompted to provide a feedback using
a small questionnaire to improve UPSRTC's services
6 The ORS system should identify a user on login and prompt / suggest user with
latest fare and availability of the same trip.
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S. No. Requirement
7 For searching source and destination on the portal, text box with intelligent
auto suggest feature. In case the user is searching for a location that is not
covered by any service, the system should suggest him the nearest location
where he can avail the service from.
8 The system should provide space and feature for advertisement content
management on the portal.
9 The system should have facility to provide ORS booking details on ETIM before
handing over ETIM to conductor. The ETIM should also be capable of
downloading using GPRS connection, the list of the passengers who have done
an advance reservation in the bus.
10 System should be able to cater to Business rules regarding
Reservation/cancellation
11 Web enquiry for seats availability, fare, routes, en-routes stops, Arrival and
departure time etc.
12 Advance Booking, Full/Partial Cancellation of tickets, and advancement and
postponement of journeys.
13 Interface to payment gateway for Internet booking using credit/debit
card/Smart cards/virtual cards, internet banking etc. However, BIDDER should
take note that the service / transaction charges payable to the banks or any
other authority will not be borne by UPSRTC. The system should accept all visa
and MasterCard.
It should comply with all online transaction legislations / standards.
All refunds for online transactions shall happen only online and cash refund
should be restricted.
In case of booking from counter with cash payment, the refund can be made
from the same counter in cash.
14 Printing of tickets/cancellation voucher and other related reports.
15 Provision to print ticket details in Marathi and English.
16 Enabling Blocking of seats or issuing ticket for reserved quota.
17 Applying concessions applicable for ORS as per the rules of UPSRTC.
18 System should provide waiting list facility and automatic confirmation of wait-
listed passengers in case of cancellation of reserved seats.
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19 Provide Tatkal reservation facility with special charges for specified period.
20 Centralized control of Stage & Fare tables, Fare revision, various concessions,
ticket cancellation rules, fare charging rules, bus service type, bus stops, route
master, user privileges etc.
21 Facility to capture Passenger data such as name, gender, age, pass / authority
no. date etc.
22 System should provide seat layout view and allow user to select available seat
by clicking the preferred seat.
23 The ticketing System will have view / print facility for Seat Vacancy Position
(route wise, clockwise, starting place wise).
24 Depot wise/Authorized Booking Counter wise revenue collection,
cancellations reports etc.
25 Reconciliation of revenue collection made by authorized third party online
travel agents and the remittance deposited by them.
26 Automatic locking of booking facility provided to authorized online travel
agents etc if the limit is exceeding the permissible limit.
28 Providing accurate and user-friendly accounting system
29 The security for the access to the application must be provided centrally with
suitable authentication/architecture. Audit trail must be maintained for all data
updates/ amendments and deletions for security audit.
30 System shall facilitate booking of entire bus by passengers (group booking). The
information required for such booking i.e. bus type, fare charges, no. of adults &
child and other charges etc. shall be provided online and the system shall
facilitate online booking of entire bus.
31 End day procedure for processing information and generating MIS in report
formats.
32 Provision for getting information of various types of concessions given to
traveling passengers.
33 All transactions should be processed by using keyboard and short keys are to
be provided to carry the functions of mouse.
34 Multi level user authorization and authentication with appropriate User
Profiles, Rules and Roles.
35 Facility to provide information and alerts on route wise, bus station wise time
table, seat availability, fare, to Passengers on mobile phones, web notification
etc
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S. No. Requirement
36 Past data analysis capability for Dynamic and effective decision-making in the
future.
37 Based on the above data the software will generate various types of reports —
text and graphics on daily, weekly, fortnightly, monthly, yearly basis or as &
when required for the use of various stakeholders such as the Corporation,
agents, network, payment gateway, authentication, back office and other
service providers.
38 All operational, MIS and Revenue reports for a specified period. (Booking centre
wise, Service wise, Operator wise, depot wise, API’s wise etc.)
39 System should provide the facility for editing, or creating new reports for
specified period as & when required and conversion of the same into text format
or spread sheet.
40 The system should support remote management. It shall be possible to monitor
and tune the system remotely.
41 Comprehensive audit trail, logging and reporting.
42 The security solution must be capable of comprehensive logging of the traffic
through the network and applications under its control. It should be capable of
notifying unauthorized logging access attempts in to the network and the
System internal resources, and attempts to login that fail. So also be capable of
notifying appropriate parties including the organization
users/UPSRTC/users/System Security Administrators etc of suspicious
activity.
43 The system should support printing on any printer —, laser, inkjet or pre-
printed or plain paper who book tickets through net/web.
44 The system shall provide user management services and service enrolment
features to enable the user to register with the portal. It should also provide
secured mechanism for user identification, transaction integrity, security etc.
45 The ORS for Counter Booking should have secure login facility based upon
their system’s digital ID in order to prevent fraudulent practices.
46 The system should have the functionality to:
Define user groups
Define users
Map users to groups
Assign the users a role and privileges in the applications
Assign the menus/forms/functionalities in the system to the users/groups
Grant/impose data based access/restrictions to the users. e.g. for specific
operations etc.
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Define menus and attach such menus to users/ groups.
Disable / re-enable users / groups from the system
Disable / re-enable modules within application
8.1.4 Minimum Requirements for client software
S. No. Requirement
1 The ticket counter should be capable of issuing tickets with confirmed seat
number on normal buses which originate from the ticket issuing bus station.
2 The ticket counter should be capable of issuing tickets with confirmed seat
number on normal buses which do not originate from the ticket issuing bus
station. However this feature shall be used at the later stages of maturity of the
system.
3 Tickets without confirmed seat number shall be issued from the bus stations
for all buses.
4 The ticket counter should also be capable of carrying out reservations on buses
covered under the ORS system.
5 The ticket counter system should have secure login facility based upon their
system’s digital ID in order to prevent fraudulent practices.
6 The ticketing system at the counter should be accessible only on
authentications by the counter operator.
7 The system should be able to record the total hours of operations of the
counter and the same should be recorded at the central server.
8 The system should have features to ensure that it cannot be accessed from any
other machine other than the ones that are registered at the central server.
9 The counters should have ability to work in an offline mode in case of non-
availability of connectivity. However in such scenarios reserved tickets cannot
be issued.
10 The counter system should be able to record the attendance of the operators
in various shifts.
11 System should be able to cater to Business rules regarding
Reservation/cancellation
12 The counter operator should be able to query for seats availability, fare, routes,
en-routes stops, Arrival and departure time etc. while issuing the ticket.
13 The counter ticketing system should be designed such that the operator can
issue tickets with minimum key strokes where each ticket issuance should not
take more than 10 seconds
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S. No. Requirement
14 In case where bus stations have multiple counters, the same tickets can be
issued from any of the counters.
15 The system should be intelligent to predict load and number of active counters
required at each bus station during the hours of operations based on the past
data.
16 For very long distance buses, the conductor should be able to deposit the cash
for all closed tickets recorded in his ETIM at any counter at any bus station.
This cash shall be deposited at the nearest depot by the counter operator with
the daily collection of the counter.
17 The counter tickets shall be printed on the same ticket rolls as used in the
ETIMs using a USB based 2" Thermal printer.
18 The counters shall have desktop based (USB) RFID smart card reader / writer
for issuing the passes.
19 The details of the smart card user should be entered in to the system before
issuing him the RFID smart card
20 The system should be able to track the trips carried out by the smartcard
holder.
21 The counter should be capable of Full/Partial Cancellation of tickets, and
advancement and postponement of journeys.
22 Printing of tickets/cancellation voucher and other related reports.
23 Provision to print ticket details in Marathi as well as in English.
24 Enabling Blocking of seats or issuing ticket for reserve quota.
25 Web / Browser based facility for computerized reservation of tickets.
26 Concessions applicable as per the rules of UPSRTC.
27 Centralized control of Stage & Fare tables, Fare revision, various concessions,
ticket cancellation rules, fare charging rules, bus service type, bus stops, route
master, user privileges etc.
28 Facility to capture Passenger data such as name, gender, age, pass / authority
no. date etc. For a registered ORS user, the system should be able to capture
his user ID.
29 The ticketing System will have view / print facility for Seat Vacancy Position
(route wise, clockwise, starting place wise).
30 Counter / Counter Operator / Bus Station / Depot / Authorized Booking Agent
wise revenue collection, commissions, cancellations reports etc.
31 Reconciliation of revenue collection made at the ticket counters and the
remittance deposited by them at the respective depot
32 Providing of accurate and user friendly accounting system
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33 The security for the access to the application must be provided centrally with
suitable authentication/architecture. Audit trail must be maintained for all
data updates/ amendments and deletions for security audit.
34 End day procedure for processing information and generating MIS in report
formats.
35 Provision for getting information of various types of concessions given to
traveling passengers.
36 All transactions should be processed by using keyboard and short keys are to
be provided to carry the functions of mouse.
37 Multi-level user authorization and authentication with appropriate User
Profiles, Rules and Roles.
38 Facility to provide information and alerts on route wise, bus station wise time
table, seat availability, fare, to Passengers on mobile phones, web notification
etc.
39 Data Warehousing and Data Mining facility for Dynamic and effective decision-
making in the future.
40 Based on the above data the software will generate various types of reports —
text and graphics on daily, weekly, fortnightly, monthly, yearly basis or as &
when required for the use of various stakeholders such as the Corporation,
agents, network, payment gateway, authentication, back office and other
service providers.
41 All operational, MIS and Revenue reports for a specified period. (Booking
centre wise, Service wise, Operator wise, depot wise, agent wise etc.)
42 System should provide the facility for editing, or creating new reports for
specified period as & when required and conversion of the same into text
format or spread sheet.
43 The system should support remote management. It shall be possible to
monitor and tune the system remotely.
44 Comprehensive audit trail, logging and reporting.
45 The security solution must be capable of comprehensive logging of the traffic
through the network and applications under its control. It should be capable
of notifying unauthorized logging access attempts in to the network and the
System internal resources, and attempts to login that fail. So also be capable of
notifying appropriate parties including the organization users/UPSRTC
users/System Security Administrators etc of suspicious activity.
46 The system should support printing on any printer — dot matrix, laser, inkjet
or pre-printed or plain paper who book tickets through net/web.
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S. No. Requirement
47 The system shall provide user management services and service enrolment
features to enable the user to register with the portal. It should also provide
secured mechanism for user identification, transaction integrity, security etc.
48 The ticketing system at the counter should be able to capture the user ID of a
registered user of the ORS system
49 The system should have the functionality to:
a. Define user groups
b. Define users
c. Map users to groups
d. Assign the users a role and privileges in the applications
e. Assign the menus/forms/functionalities in the system to the users/groups
f. Grant/impose data based access/restrictions to the users. e.g. for specific
operations etc.
g. Define menus and attach such menus to users/ groups.
h. Disable / re-enable users / groups from the system
i. Disable / re-enable modules within application
8.2 General Requirements The successful bidder selected shall perform the following key scope of services during
the contract period:
S. No. Requirement
1 Provide robust and durable ETIMs (with complete accessories and charger) as
per the minimum technical specifications provided in RFP including carrying out
the activities incidental and relating thereto.
2 Provide, operate and maintain ETIM charging infrastructure, such as gang
chargers for charging of ETIMs and spare batteries at each bus depot.
3 Supply and maintain depot infrastructure comprising of gang chargers and
inverters at bus depots.
4 Provide, operate and maintain inverters with optimum backup for charging of
ETIMs at each bus depot.
5 Handle ETIMs in depots which includes, inter alia, issue and receipt,
maintenance and other activities to keep ETIMs in good working condition.
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S. No. Requirement
6 Provide supply of thermal paper rolls (as per specification), for testing
purposes.
7 Undertake maintenance, repair, replacement, keep enough spare parts and other
incidental activities relating to the ETIMs including components, batteries and
accessories during the Contract Period. All spares including batteries will be
provided by the ETIM Vendor, as part of maintenance support.
8 Maintain a helpdesk, to record defects/complaints with respect to the ETIMs and
associated services. The ETIM Vendor will create a maintenance team, with its
manpower deployed at depots providing the first level of support.
9 Deploy manpower with relevant experience and qualification in depots to handle
ETIMs including charging of ETIMs/batteries, issuance and receiving ETIMs to
conductors, through authorized officials of UPSRTC. The manpower will be
deployed by the ETIM Vendor to cover the entire operational period of buses, as
well as charging of ETIMs.
10 Manage installation/replacement of SIMs in the ETIMs.
11 Maintain adequate stock of spare ETIMs, batteries and any other spares at
each depot.
12 Ensure that the battery charge in the ETIM last for the entire operation of bus.
The ETIM Vendor will provide appropriate solution for smooth functioning of
ETIMs during all types of operation (City, extraordinary load on festival
days/holidays, etc.), which may include providing charging facility on some/ all
buses, providing spare battery to conductors with easy battery change
mechanism, etc.
13 The ETIMs and related infrastructure shall be transferred to UPSRTC, in good
working condition, free of cost at the end of the Contract Period.
14 The contractor shall verify by analysis, testing and system demonstration as
required, the various requirements including operability, safety requirements
stated in the specifications.
15 The Purchaser would test any random ETIM machine and other on-bus,
depot or control centre equipment from each lot procured by the bidder,
in a govt. approved laboratory at bidders’ cost.
16 The system shall be highly scalable to accommodate expansion due to
integration with UPSRTC’s e-Ticketing systems of other transit operators in
future.
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17 The system shall operate in compliance with the business rules of purchaser and
shall be designed to accommodate any changes in the business rules.
18 The system software shall be provided to purchaser with perpetual license.
19 The proposed hardware and software solution shall ensure Vendor
independence delivery of modules and equipment as far as possible.
20 Use of standard commercial off the shelf (COTS) products and software
encouraging use of non-proprietary items
21 Proven hardware and software platforms
22 Flexibility and configurability to allow the installed system to be easily modified
to accommodate a multi-operator environment including the application of any
government policies to be adhered to.
23 System security to provide protection against fraud, data theft, falsification of
data, external threats, false accounting and unauthorized access etc.
24 Supply of Software and Hardware components along with spare and test
components. The bill of material included in the RFP will be indicative and
service provider may add components to the list to meet the solution
requirements.
25 Service provider shall design the system as per the functional requirements
stated in this document. The design life period of the system shall be at least 10
years in terms of selected technology, future upgrades, security considerations,
scalability and future upgrades in-case required after completion of contract
period.
26 The system shall be designed based on service-oriented architecture, adopt to
non-proprietary open standards for seamless integration with external
applications such as Intelligent Transport Management System, Mobile
applications etc. in future.
27 The service provider shall provide technical assistance during operations and
maintain the system during contract period to ensure the performance as per the
defined SLAs,
28 The service provider shall follow the schedules of works and supply and shall
complete the sections of the works by the key dates set out in the tender
document. Schedule of key dates are provided in the Project Timelines section.
29 The service provider shall supply, install and commission the networking
equipment and cables for setting up network. The service provider shall ensure
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the connectivity among various remote components of system such as ETIM
machines with central back office system as per the SLA.
30 The service provider shall make adequate arrangement, in case of exceptional
circumstances, to replace machine in the bus in-case the ETIM machine is not
working while bus is on route.
31 The service provider shall prepare, update and submit all documentation
required to cover all phases of the service provider’s scope of work.
32 The service provider shall prepare, update and submit all documentation
required to cover all phases of the service provider’s scope of work.
8.3 Functional Requirements 8.3.1 Minimum specifications ETIM device
# Requirement
1
These units shall be compact hand held devices so that can be carried and operations can be handled with ease.
2 The device should have at least 5 inch of display with back lite with LED for easy viewing in dark as well as in sunny environment.
3
Device should have built in GPRS / Wi-fi connectivity for communication with Central server as well as for local Systems at the Depots.
4
ETIM shall be capable of handling all routes as per duty planned for the day. The processor should be Quad core processor with 1 GB RAM for multi- tasking
5
ETIM should have 2 inch Thermal Printer to be able to print the ticket as per the specified format. Every ticket shall have a unique ticket number generated. Tickets issued by the ETIM(S) shall have a legible print by use of an adequate font size and local language for the commuters to read the same easily.
6
Each ETIM shall have a unique serial no and should be able to generate ticket with the minimum key strokes for easy & effective operations. The ticket number shall be combination of ETIM code, Bus Number, Date & the serial Number.
7
ETIMs shall be able to issue a group ticket i.e. it shall be able to accept the number of persons, number of full tickets, number of half tickets in a group and compute the fare accordingly and issue a single ticket.
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# Requirement
8
ETIMs shall have a facility to print the repeat tickets with press of only one button on the virtual key pad. That is for the cases where two separate passengers’ source & destination are same. Each ticket shall have a unique ticket number.
9
ETIMs shall be capable of issuing tickets on a non-standard route/ fallback route, in case of non-adherence to pre-fed routes due to any reasons. In this case, the ticket will only have the time stamp, ETIM unit code and the fare denomination on them based on the fare stages defined.
10 ETIMs shall provide a facility to compute the refund amount as per business rules.
11
Business rules for fare stages, fare structures, various routes, etc. shall be configurable. ETIMs shall have facility to compute the fare as per the fare stages defined by department.
12
ETIM should accommodate at least 12 meters of Paper Roll with 35 mm dia paper. So that it can cover Tickets for City routes as well as long route journey operations. At the end of every trip, ETIMs shall be able to print the trip report and log sheet of all transactions of the Trip.
13 At the end of every trip, ETIMs shall be able to print the trip summary report.
14
ETIM should be capable to ensure that all the ticketing data is encrypted and pushed to the central server with 0 data loss. There should be no need to manually download data at the bus depots.
15
ETM should have built in 2G/3G/4G GPRS so that all the ticketing transaction data shall be loaded from ETIM machine to central server after issuing every ticket. The frequency of data upload shall be configurable parameter. The system should have capability to change this interval dynamically without causing any disruption to operations.
16
ETIMs should have built-in camera to scan QR codes. So that details of Inspector / Conductor / Employee ID etc can be read. Also duty allotment can be read through QR codes.
17
ETIM should have built in RFID reader to be able to authenticate the RFID/ISO14443 based Smart Card Passes. And also facilitate authentication and authorization.
18
The ETIMs serial no and IMEI nos can be Registered in the Back-end system. So only the ETIMs registered with the System can communicate with servers ensuring the tickets are issued from valid ETIMs and thus controls the misuse of the ETIMs. All ETIMs shall also have an asset id / code on their body for identity.
19
ETIM should have built in Wifi so that Data exchange can be enabled between ETIM to local system/server using local connectivity at Depots.
20 The list of minimum inputs attributes to be captured through these ETIMs are:
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# Requirement
• Category of Buses
• Source
• Destination
• No of people for Group ticket.
• No of Full tickets & No of Half tickets in a group
• Full ticket
• Half Ticket
• Number of Day passes sold
• Child ticket
• Student ticket
• Date & Time stamp
• Fare
• Fare stages
• Route structures
• Bus Number
• Trip Code
• Conductor Name / ID
• Driver Name / ID
• Ticket Inspector ID and Time stamp of checking
• Minor Repairs & maintenance during the trip
• Toll taxes
• Refund
21
ETIMs shall have compact design keeping in view the mobility, usability and robust operations. The display should be minimum 5 Inch with back lite display giving clear view in night and day.
22
ETIMs shall have protection cover for dust and heat proof operations and should belt so that dropping and falling of devices can be minimized.
23 The ETIM device should be able to download the denial list on device from the UPSRTC central system on defined interval.
24
ETM should have 1 GB of RAM and atleast 8 GB Flash so that it Shall be capable of storing ticket data and showing the transaction history and number of ticketed customers at any time.
25 Should support secure login using ID/ PIN for crew
26
Should have provision to extract transaction data from ETIM machines in offline mode or communication error due to fault in ETIM machines
27
Should have capability to transmit real time battery status, ETIM health, count of tickets issued to central back end system for real time reporting to UPSRTC management as per the agreed interval. The data elements to be transmitted and frequency shall be finalized after discussing with UPSRTC during design phase.
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# Requirement
28 Should have capability to conserve battery during idle time either by invoking auto shut down or sleep mode.
29 Should have capability to raise alert on tampering of hardware or software.
30
Should have capability to generate end of shift report for conductor. At minimum, the report shall contain number of tickets issued in the bus and total revenue collected at any point in time for end of day reconciliation.
31
Should have capability to change the conductor / route / direction etc. dynamically over the air as well as manually and same shall be reflected in the tickets issued
32
Should have capability to update fare rules, fare tables dynamically over the air and the same should be reflected in the tickets issued. The device should support over the air updating of master data, application, hotlist and other configurable parameters for seamless operations.
33 ETIM to support read / write of Contactless Smart cards of both Type A and Type B, confirming to ISO 14443 specifications.
34 ETIM shall support EMV / qsparc / NCMC based fare media.
35
To achieve NCMC common mobility, the service provider shall modify the software to read / write / validate any existing or proposed common mobility smart cards issued by State Government or MoUHA/ smart cards (confirming to A or B) issued by Central Government under various government schemes/ Smart cards (Confirming to A or B) issued by Other PTOs in UPSRTC.
36 Service provider shall be responsible for daily operations such as issuing, receiving and charging of ETIM machines.
37
In case NCMC Smart card, the ETIM shall validate the validity of pass and commuter specific data and accordingly approve or reject the transaction.
38
The ETIM battery should be at least 7.4V 3000 mAh or higher. This will ensure that it can run long route operations for at least 48 hours without intermediate charging. Adequate Chargers should be provided along with each ETIM so that the batteries can be fully charged with 3 hours of charging.
39
The entire information regarding cash collection in-bus through ETIM shall come to the central back-end application and collection summarization reports must be generated and given to UPSRTC in a specific encrypted format on real time or on defined frequency.
40
ETIM shall have fare calculation module to determine the fare between the source and destination bus stops. While calculation it should also consider the factors like type of bus i.e. regular bus, limited or AC bus etc.
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41
Should have capability to update fare rules, fare tables dynamically over the air and the same should be reflected in the tickets issued. The device should support over the air updating of master data, application, hotlist and other configurable parameters for seamless operations.
42 ETIM to support read / write of Contactless Smart cards of both Type A and Type B, confirming to ISO 14443 specifications.
43
Fare calculation module shall use fare tables downloaded to ETIM, etc. from Level 3 Back office solution for AFC system at a pre-defined interval
44 This module shall calculate the fare and ticket shall be generated with required fare amount.
45 In case of QR Code based tickets, the ETIM shall be capable of reading QR Code from mobile device or paper media
46
Fare calculation module shall use fare tables downloaded to ETIM, etc. from Level 3 Back office solution for AFC system at a pre-defined interval
47
The operating system Android should meet following functional specifications:
1. Shall support multi-tasking and multi-threading.
2. Seizing of a single resource by more than one competing process.
3. Locking of resource (modem, file) to prevent seizing by another process in case one process is using it.
4. Unlocking of resource to allow another process the usage of the resource.
5. Scheduling to allow the usage of single resource by competing processes.
6. Forced unlocking of resource if a process seized it and crashed without freeing it.
7. Capability of upgrading application and configuration data over the air directly from the Backend server.
8.3.2 Minimum requirement of Paper Tickets
# Requirements
1 Paper ticket shall be generated through ETIM machines.
2 Paper ticket shall have following details as minimum:
• Logo
• Header
• Ticket Number / Media ID
• Ticket type such as Single journey etc.
• Source and destination station name
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• Data and timestamp
• Validity
• Fare amount
• Footer
8.3.3 Minimum Requirements for ORS
S.NO Requirement
1 Develop ORS Application which meets the requirement of UPSRTC.
2 Provide enhanced Security features like encryption of the data, preventing the
virus/hackers attack.
3 Provide payment modes like CC/DC payment facility, Wallet integration, QR Code
and payment gateway facility with proper reconciliation process at depot level.
4 The user and reporting interface will be intuitive, web-enabled and compatible
with latest versions of internet browser (such as IE, Firefox, Google Chrome &
Safari).
5 ORS should have android application and booking android POS, that can be
deployed within agent network or in ticketing offices.
6 Issued tickets should have encrypted QR code with booking info for customer
identification.
7 The system should be capable to enter and store basic seat number, class, route,
date and additional information (like Citizen ID, birthdate or other on request)
for each issued ticket.
8 The system should allow one-way trip, round trip and multi city trip booking
through the ORS.
9 The system should allow to purchase prepaid packages for specific route (for
frequent travellers).
10 The system should have facility to provide ORS booking details on new ETIM
before handing over ETIM to conductor. The interface developed should be
capable of performing the functions like uploading and downloading of data, like
capture advance booking details from the ORS and pass it on to the ETIM’s.
11 Online reservation booking facility should be accessible to authorized ticket
booking agents and online travel agents with all security checks, access
permissions and Restricting agents to cross prescribed financial ceiling
permissible for reservation booking.
12 System should be able to cater to Business rules regarding
Reservation/cancellation/Advance Booking, Full/Partial Cancellation of tickets,
Waitlist, Preponement and postponement of journeys.
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13 All ORS users should be able to change their password periodically. Alerts in this
regard should be sent to users periodically.
15 Enabling Blocking of seats or issuing ticket for reserved quota.
16 Applying concessions applicable for ORS as per the rules of UPSRTC.
17 Automatic locking of booking facility provided to authorized booking agents, if
the limit is exceeding the permissible limit.
18 Comprehensive audit trail, logging and reporting.
19 All the reservation and current tickets should be issued with proper validation of
Wallet/ Smart Card.
8.3.4 Minimum Requirements for PORS
UPSRTC is having PORS i.e. www.upsrtconline.co.in and also official interface provided
through UPSRTC’s Websitewww.upsrtc.com
S.NO Requirement
1 All the basic facility related to bus booking/cancellation of the UPSRTC buses
online.
2 Passenger should be able to book ticket on OTP based guest login.
3 An E-wallet facility for the passengers up to INR 2000 without KYC.
4 Ride miles points should be added into their wallet account against the respective
journey.
5 Facility to display concessional scheme and amenities on home page.
6 Users should have a facility to Print / SMS / E - mail Ticket.
7 Passengers should be able to track their refund status via PNR/Mobile
8 Dynamic searching (today, tomorrow and next 7 days seat status with fare) and
vice versa.
9 PORS application should integrate with the payment gateways, wallet and QR
code as and when the same are integrated by UPSRTC.
10 Integration with UPSRTC Smart card and mobile cards for paper less journey
11 Web enquiry for seats availability, fare, routes, en-route stops, Arrival and
departure time etc.
12 Integration with EMV contactless bank card for frequent travellers (card can be
used as a fare media for customer identification).
13 Account management system to allow frequent travellers to top up account and
pay directly from transit service account.
15 Advance Booking, Full/Partial Cancellation of tickets, and advancement and
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postponement of journeys.
16 The security for the access to the application must be provided centrally with
suitable authentication/architecture. Audit trail must be maintained for all data
updates/amendments and deletions for security audit.
17 Prevention of the unauthorized virus/hackers.
18 An admin console report of passengers i.e. city wise, country wise, amount wise,
device and other related queries for preparation of route/schedule in future.
19 All the reservation tickets should be issued with proper validation of Wallet/
Smart Card
8.3.5 Minimum requirement of Command Control Center System The back end Control Center System consists of the core components for daily operations
of ETIM & ORS system. The system shall be used to set configuration parameters (such as
tariff, device configuration, product configuration, user configuration etc.) that would be
required to operate the system. The system would host all the information required for
processing the fare media within the transit ecosystem. It shall function as a Management
Information System (MIS) and as a communication layer between depot devices and
External Interfaces
S.NO Requirements
1 The Central Back-Office system shall generate the necessary management
reports from the fare media transaction information received from the Depot
devices.
2 The Central Back-Office system shall hold and download the fare media
parameters and fare table information to each ETIM devices.
3 The Central Back-Office System shall communicate with each device via network
and process the data received to provide overall audit, statistical and operational
information.
4 The data transferred from the devices to the Back-Office shall include, as a
minimum, information such as usage of equipment’s commissioning, various
transaction, EOD shift summary, Ridership numbers, Shift revenue, fault reports.
5 The Central Back-Office shall have facilities to generate and update blacklists for
all applicable fare media and to download these to sales and validation
equipment.
6 The Central Back-Office shall be able to support applicable fare media
replacement and refund applications.
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7 The Central Back-Office shall be able to generate reports on each depot computers
in depots and Issuance counters through authorized logins.
8 In the event of a failure of the Central Back-Office system, there should be a
redundant back office system as fallback measure.
9 In the event of failure, the control shall be provided to redundancy Back-office
systems. In case there is a failure in network, the sales and validation devices and
depot computers shall be able to independently store all transactions and
exceptions data for a period not less than seven days and all data stored will be
transmitted to the Central Back-office system once the system is fully operational.
10 The Central Back-Office shall be capable of running in standalone mode, failure
in one component shall not result into disruption to entire system.
11 Provision for manual download of configuration parameters and hand carried to
depot should be provided as fallback measure.
12 The Central Back-Office shall monitor all devices, report incidents, alerts and
facilitate incident management.
13 Shall provide user friendly GUI interface for operators to access e-Ticketing
System, monitor the operations at run time, provide insightful statistical
information for accounting, administrative functions and update fares and
products etc.
14 The application shall be hosted on cloud so the same can be accessed at central
computing system facility in Central Back-Office.
15 The Central Back-Office system shall receive transactions from field devices such
as ETIMs at pre-configured intervals and shall have capability to receive and
share the transactions with depot computer system.
8.3.6 Other Operational Requirements of Command Control Centre S.NO Requirement
1 All complaints received from the Complainant would be dealt with in a manner
that is effective, complete, and fair to all parties. Furthermore, Grievance
information would be openly communicated while protecting confidentiality
and personal privacy.
2 Upon receiving a complaint from a Complainant, a Unique Case ID would be
generated and would be utilized by all concerned to track / update the status of
the complaint till its closure
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# Requirement
3 There shall be levels of hierarchy defined for complaint redressal system. These
levels shall handle complaints in accordance to: the category of complaint,
criticality to business, time elapsed after the initial logging, and escalation.
4 Processing Agents (L0) would be the first to analyze a complaint and would
decide if it is ‘Grievance’ or ‘Bug’ or ‘Logical Error’. If the Processing Agent is
unable to categorize a complaint in either of these 3 categories then it would be
automatically escalated to the next level in the hierarchy of the complaint
redressal system.
5 If the Processing Agent is able to redress the complaint, then the solution would
be offered to the Complainant (via e-Mail / CCC / Portal) and if the same is
acceptable, the complaint would be closed. Else it will be escalated to the next
level of the hierarchy of the complaint redressal system.
6 All complaints (unresolved Grievances / Bugs or Logical Errors) that have been
escalated would be further analyzed and if required, more details would be
sought from the Complainant via e-Mail / CCC / Portal.
7 If the Complaint Redressal System is able to provide solution to these escalated
Complaints, the same would be communicated to the Complainant and if it is
acceptable, the complaint would be closed. Alternatively, if the solution is
unacceptable to Complainant, complaint would be escalated to UPSRTC IT
division for final decision.
8 All complaints which have been escalated to UPSRTC IT division would be
discussed on periodic basis and the final decisions regarding them would be
communicated to the concerned Complainant via e-Mail / CCC / Portal
8.3.7 Minimum Requirements for Incident reporting system
S.NO Requirements
1 The field operations staff such as conductors, drivers shall report all incidents related to field devices, depot computer systems etc. through Incident Reporting system.
2 The purchaser’s operational staff first access these incidents and in case the issue needs technical support then the purchaser’s operation team shall assign the incident to service provider’s maintenance and support team.
3 The IRMS shall provide capability to set workflow for managing the incidents. The IRMS system shall also provide capability to assign the incidents to various teams based on set workflow and operating procedures.
4 The service provider’s personnel shall have access to assigned incidents and
shall be responsible for resolving the incidents as per the agreed SLA.
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8.3.8 Minimum Requirements for SLA reporting system
1 The system shall have capability to generate SLA compliance report for all
incidents reported during a pre-defined interval.
2 The report shall be automatically mailed to designated employees of purchaser as
per the set frequency. The SLA compliance reporting system shall be designed in
such a way that it should involve minimum manual interventions. This system
shall be designed in consultation with purchaser during design phase
8.3.9 Secure Access Module # Requirements
1 Is encrypted media that store critical keys such as credit/ debit keys which are
required to perform contactless smart card / e-purse transactions.
2 Shall not be accessible by external systems
3 In order to ensure the security of the transactions being captured, the ETIM
support the use of Security Access Modules (SAM) in slots for SIM Cards. For the
project, the SAM shall hold the security keys downloaded from the CCHS.
Minimum one SAM per equipment/ machine/ device is required. However, the
total quantity of the blank SAMs will vary depending upon number of equipment
used by the solution.
4 All the SAMS (equipment wise) will be issued from UPSRTC CCHS. Blank SAMS
will be provided by the vendor.
8.3.10 Minimum Requirement for Database management system
# Requirements
1 Full function, RDBMS supporting SQL.
2 Shall support data integration, data recovery, exception handling, validation and
security
3 Support parallel processing
4 Shall support complex data structures, multi-user, multi-processing, large
transactions
5 Shall support real-time as well batch mode of operations
6 Should provide GUI interface for real-time ad-hoc queries, system administration
7 Shall be proven product for handing large scale transactions.
8 Shall maintain historic data for 7 years. This period should be configurable based
on purchaser’s requirement.
#S
Requirements
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# Requirements
9 Should provide disk mirroring capability and support user defined archival and
purge strategy.
10 Shall support 100% data recovery, commit and rollback based on check-point
logic.
11 Should support tape and disc-based data archival / back-up.
12 Shall comply with following performance requirements
13 Daily database and system backup and restoration of data should comply with the
threshold performance requirement values as per standard norms.
8.3.11 Minimum Requirements for Transaction Management System S. No. Requirement
1 Transaction management system should support the cash, current closed loop
cards provided by UPSRTC, contactless debit and credit cards and any other
NCMC common Mobility card.
2 The Transaction Management system shall acquire and process all the
transactions from all fare media at acceptance infrastructure
3 Transaction Management system should acquire and process all the
transactions from all the issuance channels for top-ups, update transit
products, refund, renew, reissue cards etc.
4 Transaction shall process all transaction types defined by business rules
5 The Transaction Management shall, in future, share the details with the
settlement and clearing system of the transactions
6 The system shall support management of various device and system
parameters like fare tables, blacklist, device operational parameters. For fare
tables, it should support current and future tables.
7 The Transaction Management system shall actively update its Contactless
Smart Media Blacklist Table by adding/ removing Fare media IDs when the
fare media has been blocked.
8 Transaction Management should post all the transit transaction performed
either online or through batch processing for transactions performed offline.
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8.3.12 Common requirements for System Configuration # Requirements
1 System configuration should allow to configure the devices configuration
parameters locally as well as over the network.
2 System configuration should allow to select a device and trigger a remote command.
3 System configuration should allow to update selected device types, groups, group
of devices and individual devices.
4 Should allow to select individual or group of devices to perform the configuration
management
5 Should be able to select the devices and update the devices for Tariff, users,
Terminal parameters, Key and Certificates and software updates.
8.3.13 Common requirements for Equipment Management
# Requirements
1 The Back end Control Center System will include Equipment Management functions
which shall allow the UPSRTC to configure new devices, types and new owners for
the system.
2 The Equipment shall manage and initialize all equipment including commissioning
of devices in production and associated Secure Access Modules for e-Tickeing
System equipment.
3 The Bidder shall assume the configuration of approximately ten thousand (10,000)
bus Equipment IDs when the UPSRTC is in full operation.
4 Equipment Management should allow to track the complete lifecycle of devices
from Equipment commissioning to faulty replacement / removed
5 Equipment Management system should be able to process, manage and display the
alarms/alerts raised by the equipment’s.
6 Equipment management should allow to configure maintenance/technician users,
profiles in the system.
7 Equipment management should allow to configure automatically in assigning the
alerts/alarms to maintenance/technician dispatch team.
8 Equipment management should provide the tracking for all the incident created and
life cycle from creation to closure after the alert/alarm is closed in the system
9 Equipment should allow to generate the reports on equipment’s, alerts/alarms,
equipment’s downtime and incidents life cycle.
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8.3.14 Reconciliation for System # Requirements
1 The purpose of the functionality is to provide an efficient revenue management
system.
2 Central system shall have feature for automatic generation of daily, monthly &
yearly reports for revenue reconciliation using the revenue data - transactions,
audit register and cash amount. Reports shall be generated global, depot wise,
operator wise and shift wise.
3 The functionality shall have flexibility to take care of any manual entry errors. There
shall be provision for entry correction (stating reasons) within a defined period.
4 It shall provide a transparent Account of revenue figures. Any discrepancy
highlighted in revenue figures reconciliation shall be visible in the detailed reports.
5 System should reconcile with cash registers in depot and pass issuance counters at
every EOD, reconciliation report should be generated at EOD for each device.
6 Each depot information will be collated and the collective revenue generation
report on daily, weekly and monthly basis shall be made available to UPSRTC
officials.
7 The functionality for adjustment of short fall or excess money shall be given to depot manager.
8.3.15 Security Management
# Requirements
1 Shall have ability to restrict access to entire e-Ticketing System to only authorized
users.
2 Shall have ability to create different user groups and assign different access levels
/ privileges.
3 Shall maintain transaction log to record all changes to database, access to the
reports, edits along with log-on and log-off timestamps
4 Transaction log information shall be maintained for minimum one year and this
period shall be configurable parameter to allow for further modifications by
purchaser.
5 No user shall be allowed to edit the transaction log information
6 Security breach incidents shall be reported only to nominated user groups.
7 Shall have capability to authenticate sender and recipient in data exchange
transaction.
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S.NO Requirements
8 System shall have capability to send periodic reports on transaction logs to
nominated users in purchaser organization.
9 Shall have capability to maintain data integrity and check for any data integrity
errors and notify the nominated users. Data shall be stored in encrypted format.
10 Shall use secured file transfer protocol during file transfers and shall have
capability to verify the system created files have unique identification number
and no files / data lost or missed during transmission.
8.3.16 Authentication
S.NO Requirements
1 All connections to the server from the ETIM’s depot devices should be securely
connected.
2 All data exchange should be encrypted between the server and client
3 All active connections should be managed by servers
4 All the configuration with connections should be managed through configuration
management
5 All the devices login should be centrally authenticated based on the profile
configured
6 Should log all credentials of the login details when logging in /off in the e-
Ticketing System
7 Should be securely hosted with access only to UPSRTC user configuration managers.
8.3.17 Mobile Application S.NO Requirements
1 During the course of Solution development, develop mobile application (Android
& iOS) which would have the ticketing facility schedule and ETA details. Mobile
Application proposed must be compatible with tablets and smart phones and its
Operating System viz. Android and iOS
2 It should have a user-friendly interface and should need minimum human touch
points to access required content.
3 Mobile Application must cater to screen sizes and resolutions of all tablets, smart
phones.
4 Mobile Applications must be approved and available on play store / app store for
respective platforms. For example, Google play for Android, AppStore for Apple.
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# Requirements
5 Application should work with most smart phones and tablet devices.
6 Mobile application should provide all the facilities of the Public Online Reservation
System (PORS).
7 Mobile application should be able to integrate all the payment option i.e. Payment
Gateway, Wallet and QR Code integration with Smart Card (E-Purse/Wallet)
payment facility.
8 Mobile application should have separate functionality for passengers waiting at
bus stands / bus stations for buses and passengers traveling in bus.
9 Stops names for each route name and route number.
10 For passengers traveling in bus, mobile app must show in-app mobile notification
for next bus stops in the route as well as important message or broadcasts provided
by UPSRTC control center.
11 Passengers should be able to provide the feedback or rating to the app.
Mobile App modules shall have following general requirement feature for usable,
highly secured and stable apps:
1 There should be role-based dashboard.
2 Flexibility and customization.
3 Convenient user interface.
4 All the content should be accessed in the simplest way possible.
5 Speed of loading mustn't keep users waiting.
6 Communication should be as quick and simple as possible, with a minimum
number of taps and minimum text input. Intuitive system of search and filters.
7 Solution should be technically proven, yet innovative, solution that incorporates
the latest technical offerings from the mobile application industry as well as mobile
payment and transportation industries that shall provide a mobile application to
support mobile fare payment & facilitate and support UPSRTC’s fare policies and
technical requirements.
8 The primary focus of the solution is to provide an alternative fare media to
minimize use of cash transactions. UPSRTC requires a turnkey solution that shall
include design, develop, Install, testing, delivery, site preparation, and assistance
with associated hardware, software, communications, all system interfaces, all
other system components, operations, maintenance, licenses, support and training
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8.3.18 API Booking/Third Party Online Travel Agent Booking # Requirements
1 The System Integrator shall develop a Pre- paid Platform for ticket booking as per UPSRTC business rules.
2 The successful System Integrator shall study the system and design the prepaid
ticket platform considering UPSRTC requirements.
3 System Integrators shall do assessment/ understanding of project on his own by
visiting the depot locations, booking counters etc.
4 System Integrator shall design, develop, and Implement the pre-paid technology
platform, Deploy IT Infra for the successful running of the project.
5 System Integrator shall provide portal login to the concerned authorities of UPSRTC to view, download the MIS, Wallet balance update. UPSRTC shall provide the required MIS format.
6 The successful System Integrator shall provide API’s in the format as required by
UPSRTC for activities like, revenue transaction, MIS, Validation etc.
7 System Integrator has to liaison with all depots for successful implementation of
the project and the System Integrator can suggest on probable POS (point of sale)
however the final decision taken by the UPSRTC will be binding on the successful
System Integrator
8 It is a responsibility of the System Integrator to abide by the fares rolled out by
UPSRTC time to time and any discrepancies found so will be recovered from the
System Integrators.
9 The System Integrator will also build a B2B Mobile Application for booking agent,
which shall carry all the details about the current trip of the commuter and shall
facilitate them to feed information
8.3.19 Smart Cards
S. No. Description
1 Develop and implement interfaces to integrate with the banking application for
issuance and maintaining system for card transaction and settlement.
2 Kernel software development for ETIM devices for card acceptance for transit
as per NCMC specifications
3 Receive required approval from NPCI after NCMC cards are issued.
4 Obtain necessary certifications for L3 from NPCI
5 Setup distribution channel in each city for issuance and re-charges at
designated points
6 The user should also be able to link their card to their Mobile App e-wallet and
view its current balance, recent transactions and re-charge / load the card
balance
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S. No. Description
7 Setup guidelines, process for issuing of cards to customers, taking deposits and
returning deposits at the time of return of card
8 Setup customer support and grievance redressal system and call center and
setup SLAs for each customer process with UPSRTC for timely response and
redressal of customer queries and complaints.
9 Setup guidelines, process, SLAs for blocking, blacklisting and whitelisting of
cards.
10 Provide hardware and software to support and scale for 1 million card
transactions per day.
11 Provide dashboard for reports, MIS and inputs for further development of card
program to UPSRTC
12 Designed to allow future adaptation of additional operator environment and
government policies.
8.4 Reporting Requirement S.NO Requirements
1 The Bidder should ensure that the e-Ticketing System shall provide a facility for
generating and viewing online, real-time project and MIS reports for transactions
handled during a specified period, transaction density trends for any specified
periodicity (hourly, daily, weekly, monthly) and any bottleneck situation creating
dependency at any stage.
2 The Reporting system and Dynamic Dashboard shall be an integrated system which
shall provide user-friendly reporting functionalities for the staff, assessing officers
and officials of UPSRTC. The MIS details will be worked out during the SRS stage.
3 MIS Reporting is used to perform day to day monitoring of the ticketing
operations and be responsible for generation of MIS reports.
4 The following is an indicative list of MIS reports. The Bidder should draw an
exhaustive list of reports along with the purchaser. Bidder should submit the
reports on a regular basis in a mutually decided format.
5 Ad-hoc reporting capability shall be provided to purchaser to generate ad-hoc
report based on data available at that point in time.
6 The Back office shall generate reports automatically at end of day. The Back-office
system shall collate, format and enable end of day and ad-hoc reports to be printed
from the data transmitted by the various e-Ticketing System equipment. Shall have
capability to systematically email reports to nominated recipients in purchaser’s
organization.
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S.NO Requirements
7 Data will be stored in a relational data base structure to permit ad-hoc and detailed
log reporting.
8 Daily reports
Daily sales summary report
b. Daily ridership summary report
c. Shift summary report
d. Aggregated / consolidation reports
e. Ridership reports
f. Individual ticket transaction history reports
g. Operator action reports
h. Log reports
i. Ticket stock inventory reports
j. Event, alarms and warning report
k. Maintenance and failure reporting
l. System configuration reports
m. Device EOD reports to report all transactions from an ETIM or any other field
device
9 Weekly reports
a. Log of backup and restoration undertaken.
b. Log of component-wise downtime replaced components
c. Summary of resource utilization of critical components
d. Fortnightly reports
e. Project Progress Report with schedule slippage details
f. Overall performance reports including the analysis of queries completed,
queries pending, queries escalated, completion time, responsiveness, concern
areas, etc.
g. Network availability report
h. Summary of resource utilization of all components
i. Summary of measured end user application response time for selected business
transaction
10 Monthly reports
a. Network Availability and Utilization Report
b. Asset modification report at UPSRTC locations and DC locations.
c. Summary of component wise uptime in the DC sites
Summary of resource utilization of all components in the DC sites
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S.NO Requirements
e. Log of preventive / break-fix maintenance undertaken
f. Summary of changes undertaken in the DC sites including major changes like
configuration changes, release of patches, database reorganization, storage
reorganization, etc. and minor changes like log truncation, volume expansion, user
creation, user password reset, etc.
g. Consolidated SLA / non-conformance report
11 Quarterly Reports
a. Asset database report and Asset Audit report
b. Summary of incidents reported like Application down, Components down, overall downtime, security vulnerabilities detected, hacker attacks / security threats, peaking of utilization etc.
c. Feedback report from users for the services rendered.
d. Incident Reporting (as and when it occurs)
e. Complete system down – with root cause analysis
f. Peaking of resource utilization on any component
g. Bottlenecks observed in the system and the possible solutions and workarounds.
h. Security Incident Reporting (as and when it occurs)
i. Detection of security vulnerability detection with the available solutions / workarounds for fixing
j. Hacker attacks, Virus attacks, unauthorized access, security threats, etc. – with root cause analysis and plan to fix the problems.
k. Any hazards or events like fire, environmental conditions, physical security, etc. at the Data Centres.
12 SLA Reports
a. All type of reporting should be submitted periodically as per SLA measurement interval to the purchaser
8.5 Networking Requirements
S.NO Requirements
1 A Local Area Network (LAN) shall be implemented within each Depot to provide
data connectivity to the e-Ticketing System equipment at each site.
2 The connectivity shall be provided by connectivity through the secure connection
to e-Ticketing System back office and Data centre of UPSRTC.
3 The design of the LAN shall provide a highly secure system, which shall prevent
unauthorized access and/ or hostile intrusion and shall be highly reliable, stable
and scalable with a capability to adapt to future technology changes.
4 The system design shall be highly resilient to common mode failure with fast
recovery times and shall provide high transmission quality between network
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# Requirements
endpoints, response times and performance under normal operation and worst-
case network loading.
5 LAN shall meet performance requirements for One-way packet delay, Packet jitter,
packet loss as per the standard norms for network connections.
# Requirements for ETIM
1 A 3G / 4G connection and wireless network shall be provided from ETIM’s.
2 The connectivity shall be provided through the private APN’s SIM by network
operators to e-Ticketing System Cloud based Data centre of UPSRTC.
3 Private APN shall be end to end secured to private VPN’s using MPLS over IP
4 Network operator should provide static private SIM address to all the ETIM SIM’s.
8.6 Requirements for Operation and Maintenance Bidder will operate and maintain all the components of the envisaged system for a period
of five (5) years after Go-Live date. During O&M phase, bidder shall ensure that service
levels are monitored on continuous basis; service levels are met and are reported to
UPSRTC.
Following is the broad scope for maintenance and support functions regarding software.
S. No. Requirements
1 Application support includes, but not limited to, production monitoring,
troubleshooting and addressing the functionality, availability and performance
issues, implementing the system change requests etc. The Bidder shall keep the
application software in good working order; perform changes and upgrades to
applications as requested by the UPSRTC team. All tickets related to any
issue/complaint/observation about the system shall be maintained in an ITIL
compliant comprehensive ticketing solution.
2 The Bidder shall address all the errors/bugs/gaps in the functionality offered by
solution (vis-à-vis the FRS & SRS signed off for Project) at no additional cost
during the operations & maintenance period.
3 All patches and upgrades from OEMs shall be implemented by the Bidder
ensuring customization done in the solution as per the UPSRTC’s requirements
are applied. Technical upgrade of the installation to the new version of all OEM
components, as and when mandated by the OEM or when required due to other
compliance, security related reasons etc., shall be done by the Bidder at no
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S. No. Requirements
additional cost to UPSRTC. Any version upgrade of the software / tool / appliance
by Bidder to be done with prior approval of UPSRTC and after submitting impact
assessment of such upgrade.
4 Any changes/upgrades to the software performed during the support phase shall
subject to the comprehensive and integrated testing by the Bidder to ensure that
the changes implemented in the system meets the specified requirements and
doesn’t impact any other function of the system. Release management for
application software will also require UPSRTC’s approval. A detailed process in
this regard will be finalized by Bidder in consultation with UPSRTC.
5 Issue log for the errors and bugs identified in the solution and any change done
in the solution shall be maintained by the Bidder and periodically submitted to
the UPSRTC.
6 Bidder, at least monthly, will inform UPSRTC about any new updates/upgrades
available for all software components of the solution along with a detailed action
report. In case of critical security patches/alerts, the Bidder shall inform about
the same immediately along with his recommendations. The report shall contain
Bidder’s recommendations on update/upgrade, benefits, impact analysis etc.
The Bidder shall need to execute updates/upgrades though formal change
management process and update all documentations and Knowledge databases
etc. For updates and upgrades, Bidder will carry it out free of cost by following
defined process.
7 Bidder to upgrade the system if any latest version of software is available either
nationally or internationally within 45 days of launch in India or 12 months from
launch internationally or as agreed with UPSRTC. All updates and patches will be
provided at no extra cost to UPSRTC.
8 UPSRTC decides to opt for upgrade of the system, any additional effort required
for the System Integrator associated with the required upgrade will be validated
and approved by UPSRTC or UPSRTC appointed independent Experts’
Committee.
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8.7 Minimum Technical Specifications 8.7.1 Handheld Ticketing Machines
# Particulars Specification
1 Processor ARM Quad Core Processor based system with 1 GHz or
higher speed..
2 Operating
System Android 5 or Higher or Linux based operating system
3 RAM Minimum 1 GB RAM and 8 GB Flash
4 Extendable
Memory SD/Micro SD card interface (Minimum 16 GB)
5 Display a) Min.5 Inch touch screen display with virtual keypad
b) Capable for displaying graphical images/icons.
c) Display unit should have good readability even during
night with proper backlight.
e) Display panel should be scratch resistant.
6 Keypad Virtual Keypad / Touch Screen with Soft Keys
7 Thermal Printer a) Paper Width 57 mm
b) Paper roll cage of minimum 25 mm to 40 mm.
c) Printer shall support Thermal paper of 50-60 GSM.
d) Ultra-fast 2 inch thermal printer with minimum 50
mm/sec speed.
e) Easy paper roll loading mechanism, without using
paper- feed-key.
f) Semi-transparent/ Transparent paper cover.
8 Language Support multi-language display and printing, including
English and Hindi
9 SAM slots Minimum 2 SAM slots (validate E-Purse NCMC Cards to
connect with other modes) compliant to NCMC Standards
10
Communication
a) Wireless Wide Area. GSM/GPRS on
850/900/1800/1900 MHz.;
b) GPRS modem to suit Indian Frequency band/Bluetooth
c) RS232C / USB / Ethernet
11 Battery Min. 7.4V 3000 mAH
Quick/fast Charge Minimum 1000 ticket printing and minimum 14 hours operation in a single charge with real time data transfer and smart card read & write facility
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S.NO Particulars Specification
12 Security Should support encryption standards including 3DES and AES for smart card reading/writing as well as communication with Central System
13 Certification EMV Level 1, 2 & 3 or latest
14 Weight a) Ergonomically designed for easy holding
b) ETIM should weigh appx. 500 gm with battery and thermal paper roll.
c) Should be tamper proof design for fraud prevention
d) Should be a rugged and compact design, water and dust resistance
15 Operating temp. a) Operational Temperature: 0˚C to 50˚C
b) Operational humidity: 40% to 80%
16
Contactless
Smart Card
Reader
a) Inbuilt contactless smart card reader
b) IEC/ISO 14443A, Type A & B compliant
c) Read/ Write Capability
d) Reading range at least 50mm
17 Magnetic Card
Readers Triple Track (Tracks 1,2,3,), Bi-directional
18 Payment
Schemes EMV and RuPay
19 Kernels
EMV level-2 and qSparc
20 Transaction
processing time
For MM Cards & Smart cards – less than 400 ms. For QR code transaction – less than 600 ms. For Contactless CC/DC Cards – Less than 1 second.
21 Accessories a) Each ETIM must be provided with carry bag.
b) AC Charger (working from 160 V to 250 V, 50 Hz)
22
ETIM Software
Development
Kit(SDK)
The supplier/OEM shall provide ETIM SDK for the ETIM
firmware so that the ETIM features can be developed by the
SI in future as required.
The SDK shall provide functions / Programmes / APIs to
supportatleast the following
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a) Smart Cards functions
b) Communication Device (RS232, USB, GPRS modem, Wi-Fi
etc) functions
c) Inter-process communication (IPC) functions
d) Multitasking functions
e) Multithreading functions
f) Power (Battery) Management functions
g) Internal Printer Management functions
h) File System Management functions
i) Clock/ Timer Management functions
j) Beeper/ LEDs/ Buzzer Management functions
k) Environment Variables related functions
l) User Interface (UI) Management Related functions
22 Ingress IP 54
24 Warranty Entire Contract Period
8.7.2 POS Machines
S.NO Particulars Specification
1 CPU ARM 32-bit Micro Processor based system minimum
1.1 GHz speed or Better.
2 OS Android 5 or Higher or Linux based operating system
3 Memory : 4 MB - Serial Data Flash,
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S.NO Particulars Specification
4 Communication : 100 Mb/sec full duplex
Ethernet communication
port, 1 x RS-232 port, 1 x
USB port.
5 RFID Card Reader : Fully supports ISO14443A/B contactless protocol,
Additionally supports all types of Mifare
cards (1kByte, 4kByte, Ultralight, DesFire,
etc.),
Up to 70mm reading range, depending on
antenna and card,
6 Data Encryption : 2 x SAM (Security Access Module) slots,
7 Indicators : Buzzer,
8 RTC : With a battery back-up (3V CR2450-Li battery),
9 Supply Voltage : Consumption – 240mA / 5V
average, OVP – Over Voltage
Protections,
OCP – Over Current Protections, TVS –
Transient Voltage Suppression, RVP – Reverse
Voltage Protection.
10 Housing : ABS plastic,
8.7.3 Server for Command Control Center
S.NO Particular Specification
1 Make Offered Mention Make
2 Model Offered Mention Model
3 Certification(s)
Required
OEM - ISO 9001 Manufacturer
Certified on proposed OS(s)
4 Server Form Factor
Tower
5 No. of CPU Min. 1 x Quad Core populated
6 Speed
2.53 GHz or Higher (Intel Xeon)
7 Cache Memory Min. 8 MB L3 Cache
8 Chipset OEM Server Chipset
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S.NO Particular Specification
9 RAM (Min/Scalable)
Min. 16 GB (min.1066 Mhz.) scalable to min. 64 GB
10 Type of RAM DDR3 with ECC
11 Hard Disk Drive(s)
3 x 300 GB
12 Type of HDD Hot plug @ 10K SFF SAS
13 HDD Controller RAID controller with 512 MB
14 Network Port Dual-Port Gigabit Ethernet with failover and load balancing
15 Network Mgmt port
Required
16 Slot on board Min. 4 PCIe slots
17 Virtualization Support industry standard virtualization solution
18 Management a. OS independent hardware health status
Standards based OEM remote server management
suite/software
19 Recommended O.S.
OEM Enterprise Linux
8.7.4 Required Laptop
Specification
S.NO Particulars Specification
1 Make Offered Suitable to meet desired Specifications
2 Model Offered Model of the Manufacturer
3 Mandatory OEM - ISO 9001 Manufacturer
4 Certifications Should be certified on supplied Operating System
5 Operating System Windows 10 Prof Edition or Higher
6 CPU 9th Generation or Higher Intel i7 / AMD Ryzen 7 or equivalent
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7 No of Cores Minimum 8 core processor
S.NO Particulars Specification
8 CPU Speed Minimum 3.00 GHz or higher
9 Chipset AMD / Intel / Any equivalent
10 Memory Minimum 8 GB DDR4-1866 SD RAM or Higher
11 FSB / DMI Minimum 1066 MHz or Higher
12 HDD Min. 1 TB SATA or Higher
13 Display Minimum Size 35.56 cm (14 inch diagonal ) HD SVA anti -glare WLED backlit ( 1366 x 768 )
14 Keyboard Full size islnad style keyboard
15 Touch Pad Pointing device Touchpad with multi-touch gesture support
16 Ports USB 3.1 Gen 1; 1Y=USB 2.0, HDMI 1.4B; 1RJ45; 1 head phone /microphone Combine
17 Slots Expansion Slots 1 multi-format digital media reader
18 Network Network Interface Integrated 10/100/1000 GbE NIC
19 Audio Audio features Dual Speakers
20 Wireless Wireless Realtek 802.11 ac ( 2 x 2 ) Wi-Fi and Bluetooth 4.2 Combo
21 Battery Long Life 3 Cells 41 Wh Li-Ion with 4 to 6 hours back up time.
22 Dimensions 33.5 x 23.4 x 1.99 cm ( W x D x H )
23 Weight Approx 2 Kgs
24 Colour Dark Grey / Black/Silver
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8.7.5 Laser Jet Printer
# Particulars Specification
1 Make Offered Suitable Make to meet Specifications
2 Model Offered Model of the Manufacturer
3 Type / Technology Laser Desk Jet Printer with WIFI
4 Speed Print Speed Black (ISO A4) upto 25 ppm
5 First Page out black As fast as 8 secs (A4 ready )
6 No of users 1 to 3 users
7 Print Quality Black Best
8 Print Language PCL 5c, PCL 6, PS, PCLm, PDF
9 Connectivity Standard 1 Hi-speed USB 2; 1 Ethernet 10/100
10 Network Standard ( built-in Ethernet, Wi-Fi 802.11b/g/n )
11 Replacement Cartridge
Black Original Laser Jet Toner / Tank
8.7.6 10 KVA Online UPS S.NO Particulars Specification
1 Technology Rectifier & Inverter both IGBT based
DSP based controlled Digital Design
Double Conversion True On-line UPS
2 Certifications ISO 9001 & 14001 Certified OEM
Input
3 Input Rated Voltage 220/230 VAC Single Phase 4 Input Voltage& Range 180-276V AC, Single Phase 5 Input Freq. Range 45 - 55 Hz 6 Input Power Factor >0.95(1Ph)
Output 7 Output 10KVA 8 Voltage 220VAC
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9 Output Frequency
regulation
50Hz ± 0.2%
S.NO Particulars Specifications
10 O/p Voltage Distortion < 5% (Non-linear load) < 3% (linear load)
11 Output Waveform Pure Sine wave 12 Crest Factor 3:1 13 Power Factor 0.8
Battery 14 Battery Backup 60 minute 15 Battery Type SMF VRLA type only with Racks & Interconnecting
Links 16 Battery Make Panasonic / Exide / Quanta or equivalent
17 Charging Shall be with Temp compensation for enhanced battery life
18 VDC Greater than or equal to 192VDC 19 Battery Ratings Min. 16000 VAH – 10KVA 20 Transfer Time 0 ms – Must always be ONLINE
General 21 Display LED Display 22 Safety GB4943-1995 23 Operating Temp. 0 to 40 degree centigrade 24 Noise level <51 dB
25 EMC EN50091-2, EN55022 Class A, EN61000-4-
2.3.4.6.8.11 Level III, EN61000-4-5 Level IV
26 Mounting Rack as well as Tower
27 Surge `Protection External Transient Voltage Surge Suppressor of 25kA
surge capacity, LED status, UL-1449-3, Response time
of less than 0.5ns, NEMA enclosure shall be provided
to connect in parallel at i/p of UPS.
28 Standard RS 232 / USB port with software for monitoring &
Shutdown of connected PCs.
29 Alarms and Indications All necessary alarms & indications essential
for performance monitoring of UPS to be
incorporated.
30 Dimensions Specify dimensions (HxWxD) for UPS & Batteries Set
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8.7.7 1 KVA UPS (Two Hour Backup) Specification # Particulars Specifications
1 Technology Rectifier & Inverter both IGBT based
DSP based controlled Digital Design
Double Conversion True On-line UPS 2 Certifications ISO 9001 & 14001 Certified OEM
Input
3 Input Voltage& Range 170-290V AC, Single Phase
4 Input Freq. Range 45 - 55 Hz
5 Input Power Factor >0.95(1Ph) Output 6 Output 1KVA 7 Voltage 220V/230 V/240 V AC
8 Output
Frequency
regulation
50Hz ± 0.1%
9 O/p Voltage Distortion < 5% (Non-linear load)
10 Output Waveform Pure Sine wave Battery 11 Battery Backup 120 minutes 12 Battery Type 12V Sealed lead maintenance free VRLA type 13 Battery Make EXIDE, PANASONIC, QUANTA, ROCKET 14 VDC Min 36VDC or higher 15 Battery Ratings Min. 3200 VAH – 1KVA
General 16 Display LED Display 17 Safety GB4943-1995 18 Operating Temp. 0 to 40 degree centigrade 19 Noise level <45 dB @1 Meter, EN 62040-2, 2006
20 By Pass Automatic Bypass Switch
21 DG Compatibility UPS to be compatible with DG Set supply and mains supply
22 Surge `Protection External Transient Voltage Surge Suppressor of 10kA
surge capacity, LED status, UL-1449-3, Response time of
less than 0.5ns
23 Standard RS 232 / USB port with software for monitoring &
Shutdown of connected PCs.
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24 Alarms and Indications All necessary alarms & indications essential for
performance monitoring of UPS to be incorporated.
25 Dimensions Specify dimensions (H x W x D) for UPS & Batteries Set
8.7.8 1.5 KVA UPS (Three Hour Backup) Specification
# Particulars Specifications
1 Technology Rectifier & Inverter both IGBT based
DSP based controlled Digital Design
Double Conversion True On-line UPS 2 Certifications ISO 9001 & 14001 Certified OEM
Input 3 Input Voltage& Range 170-290V AC, Single Phase
4 Input Freq. Range 45 - 55 Hz
5 Input Power Factor >0.95(1Ph) Output 6 Output 1.5 KVA 7 Voltage 220V/230 V/240 V AC
8 Output
Frequency
regulation
50Hz ± 0.1%
9 O/p Voltage Distortion < 5% (Non-linear load)
10 Output Waveform Pure Sine wave Battery 11 Battery Backup 120 minutes 12 Battery Type 12V Sealed lead maintenance free VRLA type 13 Battery Make EXIDE, PANASONIC, QUANTA, or equivalent 14 VDC Min 36VDC or higher 15 Battery Ratings Min. 3200 VAH – 1KVA
General 16 Display LED Display 17 Safety GB4943-1995 18 Operating Temp. 0 to 40 degree centigrade 19 Noise level <45 dB @1 Meter, EN 62040-2, 2006
20 By Pass Automatic Bypass Switch
21 DG Compatibility UPS to be compatible with DG Set supply and mains
supply
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22 Surge `Protection External Transient Voltage Surge Suppressor of 10kA
surge capacity, LED status, UL-1449-3, Response time
of less than 0.5ns
23 Standard RS 232 / USB port with software for monitoring &
Shutdown of connected PCs.
24 Alarms and Indications All necessary alarms & indications essential for
performance monitoring of UPS to be incorporated.
25 Dimensions Specify dimensions (H x W x D) for UPS & Batteries Set
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8.7.9 Switch 28 PORT Specifications
Ports ● 24 RJ-45 connectors for 10BASE-T/100BASE- TX/1000BASE-T
● 2 combo ports with mini-GBIC/SFP slots
● Console port
● Auto MDI/MDI-X ● Auto-negotiate/manual setting
Cabling type Unshielded twisted pair (UTP) category 5 (CAT5) or better for 10BASE-T/100BASE-TX, UTP CAT5e or better for 1000BASE-T
LEDs Giga Link/Act, Giga Speed, Mini-GBIC Link/Act, Speed, System Performance Switching capacity 48 Gbps, nonblocking Forwarding rate 35.71 Mpps wire-speed performance Layer 2 MAC table size 8000 Number of VLANs 256 active VLANs (4096 range)
VLAN ● Port-based and 802.1Q tag-based VLANs
● Q-in-Q stacking VLANs ● PVE
● GVRP: Dynamic VLAN registration ● Management VLAN
HOL blocking Head of Line (HOL) blocking prevention
MVR Multicast VLAN Registration implementation, also known as Multicast TV VLAN
Management
Cloud user interface Built-in web UI for easy browser-based configuration (HTTP/HTTPS)
CLI interface CLI support via console port or Telnet SNMP SNMP versions 1, 2c, and 3, with support for traps
SNMP MIBs RFC 1213 MIB-2, RFC 2863 Interface MIB, RFC 2665 Ether- like MIB, RFC 1493 Bridge MIB, RFC 2674 Extended Bridge MIB (P-bridge, Q-bridge), RFC 2819 Remote Monitoring (RMON) MIB (groups 1, 2, 3, and 9 only), RFC 2737 Entity MIB, RFC 2618 RADIUS Client MIB, RFC 1215 Traps
RMON Embedded RMON software agent supports 4 RMON groups (history, statistics, alarms, and events) for enhanced traffic management, monitoring, and analysis
Firmware upgrade CLI upgrade and web browser upgrade (HTTP) and Trivial File Transfer Protocol (TFTP)
Port mirroring Traffic on a port can be mirrored to another port for analysis with a network analyzer or RMON probe
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Other management ● Traceroute
● SSL ● SSH
● RADIUS
● Port mirroring ● TFTP upgrade
● SSL security for web user interface ● Management access list for IP address
● DHCP client
● BOOTP
● Simple Network Time Protocol (SNTP) ● Xmodem upgrade
● Cable diagnostics ● Ping ● Telnet client (SSH secure support)
Security
IEEE 802.1X ● 802.1X RADIUS authentication; MD5 encryption
● 802.1X multiple sessions authentication on a per-host basis ● 802.1X guest VLAN
Access control ● ACLs: Permit, drop, or shut down based on:
◦ Source and destination MAC
◦ Source and destination IP address
◦ Protocol
◦ ToS/differentiated services code point (DSCP)
◦ Port
◦ VLAN
◦ Ether type
Access security ● DHCP snooping
● IP Source Guard ● Dynamic ARP inspection
● Layer 2 DHCP relay and option 82
● STP Root Guard ● MAC-based port security
Availability
Link aggregation ● Link aggregation using IEEE 802.3ad Link Aggregation Control Protocol (LACP)
● Up to 8 ports in up to 8 trunks Storm control Broadcast, multicast, and unknown unicast
Spanning tree IEEE 802.1D Spanning Tree, IEEE 802.1w Rapid Spanning Tree, IEEE 802.1s Multiple Spanning Tree, STP Root Guard
IGMP snooping Internet Group Management Protocol (IGMP) (versions 1 and 2) snooping provides for fast client joins and leaves of multicast streams and limits bandwidth-intensive video
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traffic to only the requestors. Supports 256 multicast groups.
QoS Priority levels 4 hardware queues Scheduling Priority queuing and weighted round robin (WRR)
Class of service ● Port based
● 802.1p VLAN priority based ● IP ToS/DSCP based
Per flow QoS ● VLAN ID
● Ether type ● Source/destination MAC address
● IPv4/v6 IP precedence/ToS/DSCP based
● Source/destination IPv4 address
● Protocol
● TCP/UDP port based ● DiffServ ● Classification and remarking DSCP
Rate limiting ● Per flow ingress policer ● Per port ingress rate control and egress shaping
Standards 802.3 10BASE-T Ethernet, 802.3u 100BASE-TX Fast Ethernet, 802.3ab 1000BASE-T Gigabit Ethernet, 802.3z Gigabit Ethernet, 802.3x Flow Control, 802.3ad LACP, 802.1D STP, 802.1Q/p VLAN, 802.1w Rapid STP, 802.1s Multiple STP, 802.1X Port Access Authentication
Environmental
Dimensions W x H x D
16.93 x 1.75 x 13.78 in. (430 x 44.45 x 350 mm)
Unit weight 8.60 lb (3.9 kg) Power Internal switching power Power consumption 100–127V/2.0A, 200–240V/1.0A, 50–60 Hz, 33W Fan Yes Certification FCC Part 15 Class A, CE Class A, UL, cUL, CE Mark, CB
Operating temperature
32˚ to 104˚F (0˚ to 40˚C)
Storage temperature –4˚ to 158˚F (–20˚ to 70˚C) Operating humidity 10% to 90% Storage humidity 10% to 95% Minimum Requirements
● Cloud-based utility: Microsoft Internet Explorer (version 5.5 or later) or Mozilla Firefox (version 2.0.0.1 or later)
● CAT5 Ethernet network cable Product Warranty
5-year limited hardware warranty with return to factory replacement and 90-day limited software warranty
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8.7.10 Switch 8 PORT (Depots/Stations where Operation will be minimum)
S. No. Generic Requirements
S. No. Generic Requirements
1 General Hardware and Interface requirements
1.1 Switch shall have minimum 8 nos. 10/100/1000 Base- T ports with PoE+
capability and minimum 124W of PoE Power and additional 2 nos. SFP uplink
ports.
2 PERFORMANCE REQUIREMENTS
2.1 Shall have minimum 20Gbps of switching fabric and 15Mpps of forwarding
rate.
2.2 Shall have minimum 8K MAC Addresses.
2.3 Shall have minimum 250 Active VLANs.
3 IEEE STANDARDS
3.1 Should support IEEE Standards of Ethernet: IEEE 802.1D, 802.1s, 802.1w,
802.1x, 802.3ad, 80 2. 3 x ,
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S. No. Generic Requirements
802.1p, 802.1Q, 802.3, 802.3u, 802.3ab, 802.3z,
802.3az, 802.3af, 802.3at.
4 QUALITY OF SERVICE (QOS) REQUIREMENTS
4.1 Switch shall have 802.1p class of service, IP differentiated service code point
(DSCP) and cross stack QoS.
4.2 Switch shall have committed information rate, rate limiting and flow-based
rate limiting.
4.3 Switch shall have minimum 8 egress queues per port and strict priority
queuing.
5. System Management and Administration
5.1 Switch should support SSHv2, SNMPv2c, SNMPv3, NTPv3 and NTPv4.
5.2 Switch should support AAA using RADIUS and TACACS+.
5.3 Switch should support port security, DHCP snooping, Dynamic ARP
inspection, IP Source guard, BPDU Guard, Spanning tree root guard and IPv6
First Hop Security.
5.4 Switch should support software upgrades via TFTP or FTP.
5.5 Should support 802.1x authentication and accounting with Dynamic VLAN
assignment.
5.6 Switch should support IPv4 and IPv6 ACLs, VLAN , Port and Time based access
list with time ranges.
5.7 Switch shall have Switch Port Analyzer (SPAN) and Remote Switch Port
Analyzer (RSPAN) .
5.8 Switch shall have secure VTP with MD5 protocol to reduce administrative
burden of configuring VLANs on multiple switches in turn eliminating the
configuration errors &troubleshooting in secure manner.
5.9 Switch shall have Layer 2 trace route for ease of troubleshooting by
identifying the physical path that a packet takes from source to destination.
5.10 Switch shall have Internet Group Management Protocol (IGMP) Snooping for
Ipv4 and Ipv6, MLD v1 and v2 Snooping and Multicast VLAN Registration
protocol.
5.11 Switch shall have per port broadcast, multicast and unicast storm control.
5.12 Switch shall have Unidirectional Link Detection Protocol (UDLD), Aggressive
UDLD, Link Aggregation Control Protocol (LACP), Port Aggregation Protocol
(PagP) and Dynamic Trunking Protocol (DTP).
5.13 Switch shall have Time Domain Reflector (TDR) feature to diagnose and
resolve cabling problems.
5.14 Switch should be Software Defined Networking Ready with Open flow
protocol support.
6 Regulatory Compliance
6.1 Switch shall conform to UL 60950 or IEC 60950 or CSA 60950 or EN 60950
Standards for Safety requirements of Information Technology Equipment.
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S. No. Generic Requirements
6.2 Switch shall conform to EN 55022 Class A/B or CISPR22 Class A/B or CE Class
A/B or FCC Class A/B Standards for EMC (Electro Magnetic Compatibility)
requirements.
7 Evaluation Compliance
7.1 Switch / Switch’s Operating System should be tested and certified for EAL
2/NDPP or above under Common Criteria Certification.
7.2 Switch should be IPv6 Certified/IPv6 logo ready.
8.7.11 Wi-fi Router
# Particulars Specification
1. Connectivity Type Wired
2. Data Link Protocol Ethernet, Fast Ethernet
3. Flash Memory 32 MB (installed) / 128 MB (max)
4. Form Factor External - 1U
5. Dimensions 32.4 cm x 24.6 cm x 4.5 cm
6. DRAM Memory 128 MB (installed) / 384 MB (max) - SDRAM
7. Data Transfer Rate 100 Mbps
8. Routing Protocol OSPF, RIP-1, RIP-2, BGP, EIGRP
9. Transport Protocol RSVP, IP/IPX, IPSec
10. Remote Management Protocol SNMP, HTTP
11. Compliant Standards IEEE 802.1Q, IEEE 802.3af
12. Power AC 120/230 V ( 50/60 Hz )
13. Weight 2.8 kg
8.7.12 LED Video Wall (WITHDRAWN- TO BE NEGLECTED)
Blacklight LED Video wall should be of 8x12
1. Seem between two screen/Bezel(mm) <= 7 mm
2. EXTERNAL CONTROL - Wireless Remote accessories and software required to control
the panel from remote PC
3. Software - Video wall Control & Scheduling through LAN - Video wall control software
with content Management software facility.
4. Woodwork
5. Separation in control room and display room.
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Input Sources and Capability 1. Digital Visual Interface -D, RGB Horizontal sync Vertical sync, HD Video, display over
LAN, Virtual Network Computing, IP stream decoding
2. LED Wall will receive signal from Data Centre
3. Analog & digital sources supported and displayed on the same canvas
8.7.13 10 Bay Gang Charger
# Specification
I/O Ports
1 DC-in 1
2 Charging Slot 10
Mechanical and Environmental
3 AC/DC Adapters Input: 100 – 240V AC; Output: 12V DC, 3.33A
4 Dimensions 2in (H) x 7.3in (W) x 6.4in (D)
5 Weight 1.2 lbs
6 Regulatory FCC Class B, CE, RoHS compliant
7 Temperature Operation: 0°C – 35°C; Storage: -20°C – 60°C
8.7.14 Contactless Smart Card Specification
1 Physical Characteristics
1.1 Card Geometry Shape and Physical Dimensions (including thickness) to be
compliant to ISO 14443-1 standard
1.2 Base Material The complete base material including card body and
transparent outer layer should be high grade PET-G.
The surface must be such that it is low sensitive to dust
and moisture adherence
13 Card Card lifetime must be more than 5 years. Therefore during this Lifetime, the card must not develop
cracks, hole, printing fading, major surface imperfection
etc. , due to aging if used under normal conditions specified
by the OEM.
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1.4 General
characteristics
Card must adhere to specifications covered in ISO IEC
10373-1
General characteristics (for following parameters):
Resistance to dynamic bending stress
Torsion stress
Bending stiffness
Resistance to break
Flammability, Peel strength
Card war-page
Resistance to chemicals
Adhesion
Card stability etc.
any other applicable parameter
2 Electrical, Memory and Electronic Characteristics
2.1 Distance of work The card should work up to a maximum distance as
prescribed in the ISO 14443-2 standard with minimum
field strength of 1.5 A/m to 7.5 A/m (according to
ISO14443-2) should be tested as per ISO 10373-6 Test PCD
2.2 Baud Rate 106Kbps (mandatory), up to 848 Kbps or higher (optional)
2.3 Memory Size Size – 4Kbytes minimum, higher accepted
Structure – Flexible File
2.4 Interface frequency 13.56 Mega Hertz
2.5 Transport Protocol ISO 14443-4, for full featured application
2.6 Crypto function
Supported
3Key Triple DES (24 byte key)
2.7 Command Set Dependent on the Smart Card platform. ISO 7816-4
commands for simple data manipulation and additional
commands that will be shared in confidence for integration
purpose would be ‘’accepted’’ in order to achieve faster
transactions and transaction integrity.
3 Other Essential Characteristics
3.1 Read / Write
endurance
100,000 cycles
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3.2 Data Retention 10 Years
3.3 Card Antenna The Construction of the Card Antenna - Conventional
copper-based antennae is the preferred technology for the
NCMC card. However, the antennae should be embedded
type only for long durability and better readability.
4 Certification
The card should comply with all standards
/specifications covered under ISO 14443 Type A standard for contactless smart
cards.
(ii) The card conforms to the following essential electrical parameters,
protocols and characteristics of Type A and B contactless EMV Chip (NCMC).
Such parameters (but not limited to) include:
a) Antenna coil size,
Card chip / antenna inlay design
Communication frequency
Operating field strength, Modulation
Read/Write Time, Data transfer rate
Security features such as Anti-tearing, Momentary power loss protection, Anti-
collision, Data integrity (support mutual authentication with the reader), Triple-
DES encryption, EEPROM failure automatic detection, Transaction atomicity
Card Manufacturer should have following certification
CQM
ISO 9000 : ISO 27001
Approved with Visa, Master Card, Rupay etc.
5 Security Features
5.1 Card Tamper
Protection
Card opening must not be possible without breaking the
card itself and card must become useless. If card is opened,
it should become unusable.
5.2 Hardware Security
Certification
CC EAL 4+ for Hardware
6 Environmental condition parameters
6.1 Resistance to
environment
Cards must resist up to environment stresses as:
Temperature: +60°C
Relative Humidity: 100 %
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6.2 Storage condition Temperature: - 25°C to + 85°C Relative
Humidity: 15 to 100 %
6.3 Operating condition Temperature: - 25°C to + 85°C Relative
Humidity: 15 to 100 %
8.7.15 Contactless Smart Card Printer Requirement
1 General Specifications
1.1 16- Character LCD Display
1.2 Bi-Directional driver display
2 Printing
2.1 Color dye sublimation or monochrome thermal transfer printing
2.2 Minimum 144 cards per hour full color single-sided (YMCKO) (P330i)**
2.3 Minimum 692 cards per hour (monochrome)**
2.4 Minimum 300 dpi (11.8 dots/mm) print resolution
3 Communications Interface
3.1 USB 1.1 (USB 2.0 compatible) cable included
4 Electrical
4.1 100 ~ 240 Volts AC, 50 ~ 60 Hz (auto switching)
Keyboard
Wired - USB 104 or more, Etched keys, bilingual (English and Hindi), compact and light
weight keyboard with Indian Rupees symbol
Mouse
Wired - USB 2 Button optical Scroll Mouse with mouse pad
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9 Roles and Responsibilities
9.1 UPSRTC Steering Committee UPSRTC may appoint Steering Committee for ETIM & ORS project implementation, who
shall play key role in guiding implementation team, providing overall direction to project
implementation and overall monitoring of project progress.
UPSRTC Steering Committee may comprise of
1. Managing Director
2. Addl. Managing Director
3. FC
4. CGM(O)
5. GM (IT)
9.2 UPSRTC Project Implementation Committee UPSRTC may appoint team of UPSRTC Project Implementation, who shall provide inputs
during requirement gathering, signing of SRS, signing of business rules, Pilot signoff, go
live sign off detailed monitoring of project progress, review and verification of
deliverables, sign off deliverables.
UPSRTC Project Implementation Committee may comprise of
1. CGM (O)
2. GM (IT)
3. DyCAO
4. Manager (IT)
UPSRTC IT wing may further nominate key personnel from their department to be
included in UPSRTC Project Implementation Committee.
9.3 Operation Committee UPSRTC Operation Committee comprises of following project operations
1. GM (IT)
2. Manager (IT)
3. Assistant Manager (IT)
9.4 Project Management Consultants ▪ UPSRTC may engage a Project Management Consultants team to oversee the
successful implementation and operation of the project.
▪ The PMU shall have specialists in the areas pertaining to software application, change
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management and infrastructure management and shall be responsible for
management and coordination, and operational activities. It also includes, wherever
required, efforts to build capacity of UPSRTC. The PMU has overall responsibility for
the management of the project and is accountable to other committees
▪ The responsibilities of the PMU are:
• Support during project implementation including the following
• Project management, monitoring and evaluation during the project development
phase after selection of bidder to ensure adherence to the project timelines and
requirements
• Review the project plan submitted by bidder
• Evaluation of reports submitted by bidder and Submission of periodical review
reports.
• Assist in reviewing the periodic reports and deliverables submitted by SI.
Highlight deviations/issues in deliverables of bidder to UPSRTC and assist in its
resolution
• Submission of billing report
• Provide assistance in preparing guidelines for UPSRTC to conduct testing and
acceptance of the solution developed by the SI including hardware, software and
IT infrastructure
• A Monitor and maintain issue tracker and keep on updating the status of all the
issues from time to time
• Define escalation mechanism for timely resolution of issues and risks
• Assist UPSRTC in defining the process for SLA monitoring
• Exploring various options and recommending the best suited cost saving options
for smooth running of project for further period.
• The Tenure of PMU will be from implementation sage to Contract till end of full-
scale operation
• DPR and Tender Preparation prior to end of contract
• Bid process management including:
1. Managing pre-bid conference
2. Issue of pre-bid clarifications, addendum/ corrigendum to the Tender
document
3. Preparation of all documentation related to bid processing including
evaluation templates, etc.
4. Preparation of final techno-commercial evaluation matrix
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5. The Tenure of PMU will be from implementation stage to Contract till end of
full scale operation
6. Providing support during contract finalization with final selected Bidder
9.5 Role of UPSRTC ▪ Project Implementation Committee (PIC) under chairmanship of MD will be formed
to review overall project progress. PIC will include representatives from traffic, accounts and IT departments.
▪ As owner of the Project, the role of UPSRTC in the project includes discharging the following responsibilities with overall strategic control of the project, processes, infrastructure and outcomes: • Laying down the metrics of success of the project • Owning the core and critical assets of the project and exercising Strategic
Control over the Project • Constituting a Program Management Unit (PMU) for facilitating smooth
implementation of the Project • Reviewing the performance of the bidder through PMU • Issuing directions to the PMU and bidder as may be needed • Reviewing the performance of the Project and ensure compliance with the
requirements of the system • Ensuring that all the divisions and departments of UPSRTC take active part in
the project • Identifying & nominating appropriate personnel from UPSRTC and constituent
stakeholders to participate in the Acceptance Testing • Engaging a third party for acceptance testing and audit of security & controls of
the application & infrastructure established Project • Facilitate the training programs that will be conducted by the bidder and other
agencies at the implementation sites. • Facilitate Change Management efforts by Issuing of circulars, instructions, etc.,
to effect changes to existing roles and responsibilities of employees, adoption of reengineered processes in participating divisions / constituent organisations and such other matters as may be necessary from time to time.
• Periodic review and testing of SLA Monitoring System implemented by bidder for accuracy and completeness in the reports generated from the system.
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9.6 Role of Bidder Subject to the requirements specified in this RFP, bidder will be responsible for providing:
• ETIM machines, all hardware, software, networking & Desktops including related consumables of the entire as specified in this RFP and as proposed in Technical Proposal by bidder
• Cloud (Data Center & DR) and Command Control Centre facility • Maintenance and operations of all the above • Staff for all activities as stated in the scope of work at Project • Technical staff for supporting Cloud (DC & DR) ,BCP and CCCentre facility • Training on the application software and ETIM operations • Change management and communication strategy &its implementation • Certification • Compliance with the SLAs • Command Control Centre
9.7 Existing hardware details and specifications Attached table describes the existing computer resources of UPSRTC. New system will be
hosted on Cloud. 9.8 Existing Hardware Details 9.8.1 DC & DR Bill of Material (BoM)
DC & DR Bill of Material
S No. Equipment / Parts DC DR
1 Edge Server 2 1
2 Web Server 2 1
3 Database Server( High End Rack Server) 2 1
4 Application Server (Blade server) 2 2
5 Directory Server 1 1
6 GSM/GPRS Server 2 1
7 Reporting Server 1 1
8 Log Server 1 1
9 Switching Server 1 1
10 Integration Server 1 1
11 Storage Manager Server 1 1
12 EMS Server 1 1
13 Helpdesk Server 1 1
14 Backup and Archival Server 1 1
15 Staging Server 1 1
16 Storage Area Network (SAN) Array – 12 TB 1 1
17 Tape Library – 2 Slot/Drive (Tape 20 nos x 1 TB) 1 1
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DC & DR Bill of Material
S No. Equipment / Parts DC DR
18 Core Router 2 1
19 Primary Firewall 2 1
20 Internal Firewall 2 1
21 Edge Router 1 1
22 Intrusion Prevention System (IPS) 2 1
23 Core & Distribution Switch L3 48 Ports Managed 4 2
24 Server Farm L3 Switch 24 Ports Managed 2 1
9.8.2 Central Office, Lucknow Central Office Bill of Material (1 Location)
# Equipment / Parts Qty per Location Total Qty
1 Workstations 4 4
2 Printers 4 4
3 LAN Unmanaged Switch L2 24 Ports 1 1
Help Desk Bill of Material (1 Location)
1 Workstation 2 2
2 Helpdesk ticketing software 1 1
9.8.3 Regional Offices
Divisional Office Bill of Material (20 locations)
# Equipment / Parts Qty per Location Total Qty
1 Workstation 1 20
2 Router 1 20
3 LAN Unmanaged Switch 8 Ports 1 20
4 UPS with 60 minutes Battery Backup 1 20
5 Printers 1 20
9.8.4 Depots Depot Bill of Material (115 locations)
# Equipment / Parts Qty per
Location Total Qty
1 Depot Servers 2 230
2 Workstation 1 115
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Depot Bill of Material (115 locations)
# Equipment / Parts Qty per
Location Total Qty
3 Router 1 115
4 LAN Unmanaged Switch 16 Ports 1 115
5 ETIM Charging Unit with 250 pigeon holes 1 115
6 UPS 2 230
7 Printers 2 230
8 ETIM - 15625
9.8.5 Counter Booking/ORS Depot/Bus Stations Bus Station Bill of Material (150 locations)
S No. Equipment / Parts Qty per
Location Total Qty
1 Workstation 1 150
2 Printers 1 150
3 Smart Card Reader & writer 1 150
4 Router 1 150
5 LAN Unmanaged Switch 8 Ports 1 150
6 UPS 1 150
9.8.6 Specification for Server deployed at Depot
Item Make and
Model
Specification OS
Version
My sql
Version
Php
Version
Apache
Version
249
Depot
ETIM
Server
HP
PROLIANT
ML 110
Server
Dual Core / 1 GB
RAM / 160 GB SATA
/ Optical Drive /
Keyboard / Mouse /
Monitor / Linux
Linux
5.2
5.0.45 5.1.6 2.2.3
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10 Payment Schedule 10.1 Overview
▪ The project requires services from the selected bidder and therefore, the payment
will be made based on the desired ‘Transactions’ carried out by the selected bidder
as per the payment model and SLAs as detailed out in subsequent sections. The
estimated cost for the project would be in excess of INR 50 Crores. This is an
indicative cost and the bidder is expected to estimate the project cost separately for
deriving the per transaction cost.
▪ It is also implied that even though in order to complete the said-transactions, the
bidder would be required to create a suitable ICT Infrastructure, deploy the
necessary Staff and thereafter bear the operational expenses on daily-basis, this
entire cost for establishing, operating and maintaining the system and its operations
would be borne by the bidder and should factored in the ‘Per Transaction Cost’ to be
quoted in the Commercial Proposal.
10.2 Details of transactions ▪ UPSRTC has issued around 60 crore tickets annually for the past three years. In the
present ongoing ITMS project , UPSRTC has issued over 3+lac smart cards and over
17+ lac renewals till date. Now UPSRTC expects to increase the sale of BOT tickets
due to consideration of zero value tickets as billable.
▪ Based on this data the bidder is expected to estimate the efforts actually required for
providing the rates per transaction. It is informed that the projected scale of
transactions may increase or decrease depending on market conditions. Also, UPSRTC
will be floating a separate tender for selection of a bank / financial institutions /
prepaid payment instrument companies for issuing of additional card for passengers
which may be in addition to the existing cards. UPSRTC doesn’t indemnify the bidder
who is expected to develop solutions that are scalable to address the variations in
volume of transactions.
10.3 Chargeable Transactions Chargeable Transactions: Bidder will be paid only for tickets on which passenger(s)
travels, and which is cancelled, if booked through the online reservation system. So, if a
ticket has been booked through the online reservation system, and then cancelled, SI shall
be paid for both the transactions.
A. Non chargeable–The SI will not be paid for all remaining tickets types which are:
• Monthly / Quarterly pass • Student monthly pass
• Freedom fighter and their escort • Press reporter • M.L.A. and one escort • Ex. M.L.A and escort • M.L.C. and escort • Ex. M.L.C. and escort
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• Arjuna and Dronacharya Awardee • Staff on duty pass – Employee • UPSRTC Employee free pass • Other UPSRTC vehicle passenger • Rescue operation passenger • Platform ticket • Difference ticket • Unpaid amount ticket
1. SI/Organisation will not be paid for all remaining tickets types.
2. SI/Organisation will be paid for all smart cards issued. In case a new type of ticket
is added, then decision on the same will be taken by UPSRTC.
3. UPSRTC issues around 60 crores tickets annually. Annual number of billable
tickets issued from the system in the past years is given in the table below for
transaction volume.
Year
2015-16 2016-17 2017-18 2018-19 2019-20
Billable
tickets issued
55.6 Cr
56.46 Cr
62.58Cr
60.16 Cr
57.54 Cr
As can be seen in the previous years, the number of transactions i.e. billable tickets is
decreasing. Also, the transactions volume involved is quite high. These factors require
considering various scenarios for ticket volumes while ascertaining optimum ticket revenues to ensure project viability for the vendor.
Other considerations while defining the payment model are detailed as follows. If the
number of transactions grows at an unexpected rate due to specific interventions made
by UPSRTC such as addition of new fleet buses, newer services, the payment being made
to vendor needs to be reduced appropriately. This will be done by introducing slab-wise
reduction in the rate payable per ticket to the vendor. Likewise, there is a need for
reducing risk for the vendor due to significant drop in volumes. For this purpose,
minimum guarantee of 40 Crores, as decided by UPSRTC based on their internal
projections, will be made to the vendor
The payment model based on above considerations and requirements has been
detailed below. Payment Terms & Calculations for tickets issued Transaction
definition: Tickets issued through ETIM and ORS
Slab definition:
1. Slab 1- 60 Crore tickets issued through ETIM and ORS in a year
2. Slab 2- 10% increase in the tickets issued volume i.e. 66 Crore tickets issued
through ETIM and ORS in a year will result in 10% reduction in the rate payable per
ticket to the vendor. This reduced rate will be applicable only on the incremental
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tickets i.e. tickets over 60 Crores but till 66 Crore.
3. Slab 3- Above 10% increase in the tickets issued volume i.e. greater than 66 crore
tickets will result in a further reduction of 10% in the rate payable per ticket to
the vendor. This reduced rate will be applicable only on the incremental tickets i.e.
tickets over 66 Crores
The model has been depicted in the table below.
Activity Volume Per Annum
First Slab Second Slab Third Slab
Tickets issued Tickets issued Volume Tickets issued
Volume Volume
(A) (B) (C)
Per Ticket Volume (V) Till 60 Crore Greater than 60 Crore Above 66 Crore
Charges but up to 66 Crore Max Volume Va = 60 Crore Vb = 66 Crore
Rate (in
INR) (R)
Ra Rb = 0.9*Ra Rc = 0.8*Ra
Minimum Volume Guarantee 40 Crore
The value of Ra, Rb and Rc will also be used for actual payments to be made.
The payment towards the tickets shall be made based on the following formula (for the
complete state, and not at individual depots):
• If the actual ticket sale is less or equal to 40 Crore, then the amount to be paid is
40,00,00,000 * Ra
• If the actual ticket sale is greater than 40 Crore and less or equal to than the
volume specified in Slab 1, then the amount to be paid is (Ticket Volume) * Ra
• If the actual ticket sale is more than the volume specified in Slab 1, but less than
or equal to the volume specified in Slab 2, then the amount to be paid is (Va) *
(Ra) + (Ticket Volume –Va) * {Rb}
• If the actual ticket sale is more than the volume specified in Slab 1 & 2, then the
amount to be paid is {(Va) * (Ra)} + {(Vb - Va) * (Rb)} + {(Ticket Volume – Vb) *
{Rc}}
Note:
The minimum guaranteed amount of 40 Crore tickets would be applicable and can be
used for payment calculation only on completion of the project implementation across all
the depots in UPSRTC. Before completion of the implementation, the vendor shall be paid
based on actual ticket sale only.
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10.4 Payment Terms & Calculations for Smart Cards ▪ Transaction definition: Smart Cards issued through ETIM and ORS
▪ The payment to bidder will be made on per-card basis at a fixed rate. UPSRTC will pay
to the bidder as per issuance of a smart card to passenger, which will be fixed at Rs
25/- per card (GST will be payable extra).
▪ If the actual smart card issued is N, then amount to be paid will be calculated as
(25*N) without GST.
10.5 Payment of Damage and Missing Parts of Hardware. ▪ It will be sole responsibility of bidder to maintain desired hardware for the project
and provide regular maintenance and Service during the contract period. The bid
price should include all the maintenance and repair cost due to wear and Tear.
▪ Hardware parts and Equipment’s if abused or damaged physically or otherwise
whether intentionally or unintentionally by user then the same will be replaced by
the bidder on chargeable basis. This is applicable to all the hardware deployed
including but not limited to Laptops, Printers, Router, Switch, ETIM, Smart Card
Readers, UPS Inverters and Batteries, Video wall, SIM, SAM and all the accessories
required for smooth running of Hardware.
▪ Bidder has to keep track of all the deployed hardware and submit a monthly report
assuring that all the deployed hardware is in good and working condition. In case of
any damage or missing parts the same shall be reported and brought to the notice of
concern Manager at Depot, Region or any other location.
▪ The damaged parts will be submitted to the Incharge of the office and same will be
verified and signed by the Authorized person. The Invoice will be raised by the bidder
only after confirmation by the authorized person in writing provided to HO. The
Invoice will be submitted along with the Monthly Invoice.
▪ Bidder has to submit a list of Spare parts with its Price for all the Hardware deployed
from the Original Equipment Manufacturer. Bidder will ensure that the price of
spares provided will be in line with the Market price and will remain fixed during the
entire contract period.
10.6 Payment Terms ▪ Payments for the bidder will be start once the project implementation is complete
i.e. after completion of Phase III, all operations across all UPSRTC locations have
been taken over by the bidder and system has stabilized for a period of 2 months.
The various timelines and related milestones have been defined in section 6 of
this RFP under project timelines.
▪ Payment will be made for all tickets which are issued by system implemented by
bidder since Phase II of the project. However, this would be released at the
completion of Phase III as defined in section 6 of this RFP under project timelines.
▪ Operational SLAs and minimum guarantee shall be applicable from Phase IV of
the project.
▪ The monthly bill for all locations, will be submitted by the bidder to the IT
Division, Head Office, Lucknow. After verification of bills, if there is no discrepancy
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90% of the payment will be released within 10 days of bill submission. The
remaining 10 % of the payment will be released within 30 days time after final
verification/audit of the bills.
10.7 Adherence to SLA The payment to the bidder shall be governed by the SLAs defined in this RFP.
10.8 Adherence to Milestone plan ▪ The payment to the bidder shall also depend on the adherence of the bidder to the
timelines specified for implementation as specified in section 6 of the RFP.
Note:
▪ For each day of delay in achieving the milestones and submission of deliverables as
per the table provided in section 6 of the RFP, UPSRTC shall levy a penalty of INR
20,000. If the final Go-Live is delayed beyond 6 months, or any particular milestone
is delayed beyond 3 month, then UPSRTC may terminate the contract and also
reserves the right to invoke suitable penalty clauses.
10.9 Periodicity of payment Payment to the selected bidder would be on monthly basis for the total number of
chargeable Transactions handled in a specific month in a year based on the invoice
submitted in accordance with the payment schedule mentioned above and the deductions
based on the performance on the SLAs defined in this RFP. Additionally, all payments to
be made by UPSRTC to the bidder shall be inclusive of all statutory levies, duties, taxes and
other charges whenever levied / applicable (including Service Tax as applicable).
10.10 Third Party Audits and Reviews Cost of any third-party audit – initial and annual audits as mentioned in this RFP - shall
be borne by UPSRTC. Payment to the agency and selection of third party auditor will be
made by UPSRTC. Audit shall be done at initial stage of contract and whenever there will
be changes in device or in software specification.
10.11 Taxes and Statutory Payments ▪ All payments agreed to be made by UPSRTC to the bidder in accordance with the Bid
shall be inclusive of all statutory levies, duties, taxes and other charges whenever
levied/applicable.
▪ The bidder shall bear all personal/income taxes levied or imposed on it and its
personnel, etc. on account of payment received under this Contract. The bidder shall
bear all income/corporate taxes, levied or imposed on the bidder on account of
payments received by it from UPSRTC for the work done under this Contract. The
bidder shall bear all other taxes such as GST, octroi, VAT, custom duty, service tax,
etc. if there is change in tax rate or introduction of any new tax, same shall be passed
to each party i.e. if tax rate reduces, bidder will charge lower rate and if tax rate
increases or new tax is introduced, bidder will be compensated for additional
percentage or new tax.
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11 Service Level Agreement (SLA) 11.1 Objectives
The objective of SLA is to clearly define the expected level of the services being
offered by the BIDDER (Successful Bidder) to the Purchaser (UPSRTC) for the period
of the contract or until the SLA has been amended. SLA defines the responsibility of
the successful bidder in ensuring adequate delivery of the deliverables and the
services coupled with correctness of the same based on the performance indicators
detailed out in this document.
BIDDER shall provide services as defined in RFP, which details out the scope of
work in accordance with the conditions mentioned in Section 6 to ensure adherence
to project timelines and error free availability of the services.
11.2 SLA categories The SLA has been classified into two broad categories as given under.
• Category I: For Phase I, II & III - These are system delivery level targets which shall
be adhered to during the implementation of the system, these services may be
considered as pre-requisites to the service level targets mentioned in the post
implementation phase.
• Category II: Phase IV & Phase V - These are business critical level targets which
shall be adhered to post implementation/commissioning of the system. Default on
any of the service levels mentioned under this will incur penalties as defined in
this section.
For Category I, the penalty will not exceed 20% of the Performance Bank Guarantee
(PBG). For Category II, the penalty will not exceed 10% of the total amount being paid to
the bidder during the monthly payment period. The liquidated damages recoverable from
the bidder as specified in the RFP will be in addition to the penalty on the SLAs.
The Service level agreement would be valid for the complete period of contract. This SLA
may be reviewed and revised according the procedure detailed in SLA Change Control
Mechanism.
For the purpose of recovery of penalty imposed, the penalty amount will be adjusted
against 20% payment to be made by UPSRTC for the respective month.
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11.3 SLA measurement and monitoring 11.3.1 SLA applicable during Implementation Phase
S.NO Services Parameter Validation Penalty
1 Adherence to
project
timelines
Adherence to
timelines as
defined in the
project timelines in
section 6 within
this RFP.
Number of days of delay for each milestone
as defined in the project timelines in section
6.
Measurement Tool:
Project Management Office (PMO)
Periodic Project Progress Reports
Rs. 20,000 per additional day
of delay
If the delay exceed more than
60 days, UPSRTC may decide to
invoke breach clause
11.3.2 SLA application Post–implementation Phase S.NO Services Parameters Validation Level Penalty
1 Help Desk Resolution of
tickets logged as
per timelines
defined in the
“Severity
definition chart”
given below
Reports generated from the
Ticket logging system.
Percentage of number of
tickets resolved within
maximum resolution time
as per the definition chart
against total number of
tickets logged in the system
for the measurement period
Measurement Tool:
>=99% No Penalty
95% - 99% 2% penalty on monthly billing
of the bidder
Below 95% 3% penalty on the monthly
billing of the bidder
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S.NO Services Parameters Validation Level Penalty
Reports from SLA
monitoring tool and ticket
issuance tool
2 Network Uptime BIDDER to
ensure uptime of
the following
network
components
Internal LAN at
DC, Internet
Links at central
system, Link
between DC and
DR and central
network
infrastructure
Reports on network
performance.
Non-Availability of even
one of the service would
amount to deviation of this
purpose
Any downtime for
maintenance shall be with
prior written intimation to
the UPSRTC
Measurement Tool:
>=99.8% No Penalty
98% - 99.8% 2% penalty on the monthly
billing of the bidder
Below 98% 3% penalty on the monthly
billing of the bidder
Reports from Network
monitoring tool
3 Hardware Uptime BIDDER to
ensure uptime of
>=99.8% No Penalty.
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S.NO Services Parameters Validation Level Penalty
all hardware at
Data Center Monthly Hardware
components functioning
report
98% - 99.8% 2% penalty on the monthly
billing of the bidder
Non-Availability of even
one of the service would
amount to deviation of this
purpose
Below 98% 3% penalty on the monthly
billing of the bidder.
Any downtime for
maintenance shall be with
prior written intimation to
the UPSRTC
Measurement Tool:
Reports from SLA
monitoring tool
4 Availability of the central
integrated system hosted
at DC
24/7 availability
of the online
reservation
system
Monthly report on
application availability
Non Availability of even one
of the service would
>=99.8% No Penalty.
95% - 99.8% 2% penalty on the monthly bill
of the bidder
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S.NO Services Parameters Validation Level Penalty
amount to deviation of this
purpose Below 95% 3% penalty on the monthly
billing of the bidder.
Measurement Tool:
Reports from SLA
monitoring tool
5 Asset/Invento
ry
Management
The BIDDER to
maintain a
minimum
number of ETIM
machines at the
Depot on monthly
basis as per the
defined
thresholds**
Percentage will be
calculated across all depots.
Measurement Tool:
SLA monitoring tool
98% No Penalty
Less than 98% 3% percent on the monthly
billing of the bidder
6 Repair/Breakdown of ETIM
Percentage of
faulty or
breakdown
ETIMs not
resolved in
60mins
Percentage will be
calculated across all depots,
and will exclude the count
of ETIM machines which are
kept in stock or are unused
Measurement Tool:
<=2% No Penalty
>2% 3% percent penalty on the
monthly billing of the bidder
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S.NO Services Parameters Validation Level Penalty
SLA monitoring which may
provide this information
from ETIM component
issue tracking report
7 Resource availability
for BIDDER
Services
Number of shift
days for which
resource is
present at the
designated
location/Total
number of shift
days
Attendance Registers
through system
Measurement Tool:
Average out of all of the
resources deployed by the
bidder
>99% No Penalty
95% - 99% 1% penalty on the monthly
billing of the bidder
Less than 95% 2 % penalty on the monthly
billing of the bidder
**Thresholds will be defined at the time of implementation
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Uttar Pradesh State Road Transport Corporation (UPSRTC)
11.4 Severity definition chart Severity definition chart is tabulated below for reference
Support
Category
Criteria Resolution Maximum Response
Time
Critical The system is unable to be used for
normal business activities. There is
certainty of financial loss to UPSRTC.
90 Minutes 10 Minutes
Urgent There is a problem with part of the
system, which impacts on UPSRTC’s
decision making. No viable workaround
is available. There is a likelihood of
financial loss.
4 Hours 1 Hour
High The efficiency of users is being
impacted, but has a viable workaround.
6 hours 2 Hours
Medium A low impact problem that affects the
efficiency of users but has a simple
workaround.
12 Hours 8 Hours
Low A fault, which has no impact on
processing of normal business activities.
One Week 8 Hours
11.5 Uptime calculation for the month
• The UPSRTC would provide a maximum of 08 hours during non-peak hours of planned
downtime for the preventive maintenance (as part of scheduled downtime) per month
per equipment/service.
• The downtime for scheduled maintenance (patch application, upgrades – OS, Database,
etc.) would need to be mutually agreed between UPSRTC and the Bidder. To reduce this
time, various maintenance activities can be clubbed together with proper planning.
• "Total Hours" means the total hours over the measurement period i.e. one month (24
hours * number of days in the month).
11.6 Cumulative Downtime • The recording of downtime shall commence at the time of registering the call with
bidder for any downtime situation for the equipment.
• Downtime shall end when the problem is rectified and the application/ service is
available to the user.
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• Down time will not be considered for following:
• Pre-scheduled preventive maintenance and health checks (Scheduled Downtime).
• Failover time (30 minutes) in case of cluster environment. Beyond which the service
would be considered to be not available and appropriate penalty shall be imposed on
the SI.
• If the UPSRTC elects to continue the operation of the machine / equipment, when a part
of the machine is giving problem and leading to downtime, the commencement of
downtime shall be deferred until the UPSRTC releases the machine / equipment to the
BIDDER for remedial action.
11.7 Non-Adherence to SLA • In case the bidder is unable to adhere to the target levels mentioned in the SLA and the
percentage of penalty due to defaults exceeds 5 percent for Six consecutive months, then
the penalty would be doubled in the fourth month and subsequently till the same is
rectified for two consecutive months.
• In case the bidder defaults in the same category for four consecutive months, then the
penalty would be doubled in the fourth month and subsequently for that category till the
same is rectified for two consecutive months.
• The cap of 10% as mentioned above will not be applicable in both cases of this RFP
document.
• These breach clauses mentioned in this document will be relaxed for the four quarters
after go-live.
11.8 Breach of SLA If the penalty continues for 8 consecutive months for the same category or over 10% across all
categories, UPSRTC may invoke breach and terminate the contract. The decision of UPSRTC in
this regard shall be final and binding on the bidder, the UPSRTC will treat it as a case of breach
of Service Level Agreement. The following steps will be taken in such a case:-
• UPSRTC issues a show cause notice to the SI.
• Bidder should reply to the notice within Seven working days.
• If the UPSRTC authorities are not satisfied with the reply, the UPSRTC will initiate
termination process as described in Section 16.9 of RFP. In case of termination of
contract by UPSRTC under breach of SLA, UPSRTC may exercise the right to invite next
higher bidders to match the bid rates of L1 and join as New System Integrator
11.9 Exclusions The bidder shall be exempted from any delays on SLA parameters arising from the delay in approvals, reviews, suggestions etc from the UPSRTC’s side. Any such delays shall be notified in written by the UPSRTC
11.10 Monitoring and Auditing UPSRTC will review the performance of bidder against the SLA parameters each month, or
at any periodicity defined in the contract document. The review / audit report will form
basis of any action relating to imposing penalty or breach of contract. Any such review /
audit can be scheduled or unscheduled. The results will be shared with the bidder as soon
as possible.
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11.11 Reporting Mechanism The bidder’s representative will prepare and submit SLA performance reports in an agreed
upon format by the 5th working day of subsequent month of the reporting period. The reports
will include “actual versus target” SLA performance, a variance analysis and discussion of
appropriate issues or significant events.
11.12 Issue Management Procedures ▪ Either UPSRTC or BIDDER may raise an issue by documenting the business or technical
problem, which presents a reasonably objective summary of both points of view and
identifies specific points of disagreement with possible solutions.
▪ UPSRTC and the SI’s representative will determine which committee or executive level
should logically be involved in resolution.
▪ A meeting or conference call will be conducted to resolve the issue in a timely manner. The
documented issues will be distributed to the participants at least 24 hours prior to the
discussion if the issue is not an emergency requiring immediate attention.
▪ The UPSRTC and the Bidder shall develop an interim solution, if required, and subsequently
the permanent solution for the problem at hand. The Bidder will then communicate the
resolution to all interested parties.
▪ In the event a significant business issue is still unresolved, the arbitration procedures
described in the Contract will be used.
11.13 General This process provides an appropriate management structure for the orderly
consideration and resolution of business and operational issues in the event that quick
consensus is not reached between UPSRTC and bidder. It is expected that this pre-defined
process will only be used on an exception basis if issues are not resolved at lower
management levels.
11.14 Issue Management Process i. Either UPSRTC or BIDDER may raise an issue by documenting the business or
technical problem, which presents a reasonably objective summary of both points
of view and identifies specific points of disagreement with possible solutions.
ii. UPSRTC and the SI’s representative will determine which committee or
executive level should logically be involved in resolution.
iii. A meeting or conference call will be conducted to resolve the issue in a timely
manner. The documented issues will be distributed to the participants at least 24
hours prior to the discussion if the issue is not an emergency requiring immediate
attention.
iv. The UPSRTC and the Bidder shall develop an interim solution, if required, and
subsequently the permanent solution for the problem at hand. The Bidder will
then communicate the resolution to all interested parties.
v. In the event a significant business issue is still unresolved, the arbitration
procedures described in the Contract will be used.
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11.15 SLA Change Control 11.15.1 General
It is acknowledged that this SLA may change as UPSRTC’s business needs evolve over the
course of the contract period. As such, this document also defines the following
management procedures:
• A process for negotiating changes to the SLA.
• An issue management process for documenting and resolving particularly difficult
issues.
• UPSRTC and BIDDER management escalation process to be used in the event that
an issue is not being resolved in a timely manner.
• Any changes to the levels of service provided during the term of this agreement will be
requested, documented and negotiated in good faith by both parties. Either party can
request a change. Changes will be documented as an addendum to this document and
consequently the contract.
11.15.2 SLA Change Process Both the parties may amend this SLA by mutual agreement in accordance. Changes can
be proposed by either party. Normally the forum for negotiating SLA changes will be
UPSRTC’s monthly review meetings.
11.15.3 Version Control All negotiated SLA changes will require changing the version control number. As
appropriate, minor changes may be accumulated for periodic release (e.g. every quarter)
or for release when a critical threshold of change has occurred.
11.16 Management Escalation Procedures ▪ The purpose of this escalation process is to provide a quick and orderly method of
notifying both parties that an issue is not being successfully resolved at the lowest
possible management level. Implementing this procedure ensures that UPSRTC and
BIDDER management are communicating at the appropriate levels. Escalation
should take place on an exception basis and only if successful issue resolution cannot
be achieved in a reasonable time frame.
▪ All issues would be raised to the project management team, which is completely
responsible for the day to day aspects of the implementation. The project
management team shall classify the issues based on their severity level and resolve
them within appropriate timelines.
▪ If project management team is unable to resolve an issue, the issue would be
escalated to the top management with options/ risks detailed for decision. Top
management will make decisions based on the options/ risks presented.
▪ In case one or both the parties are unsatisfied with the decision of the top
management of the UPSRTC, the dispute will be resolved as specified in this RFP
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12 Bid and bidding process requirements 12.1 Instructions to Bidders
1. This invitation for bid is for “Selection of a system integrator for implementing “IoT
based Integrated Bus Ticketing System” for Uttar Pradesh State Road Transport
Corporation (UPSRTC) on Build & Operate (BO) Basis.
2. Bidders are advised to study the tender document carefully. Submission of bid shall be
deemed to have been done after careful study and examination of the tender document
with full understanding of its implications. Tenders prepared in accordance with the
procedures enumerated in RFP should be submitted online not later than the date and
time laid down under below 3. Bidders are advised to visit the site locations for better understanding of the RFP. In case
the Bidders wish to visit the site, they must inform and coordinate with UPSRTC at least
3 days before the visit. 4. All bids must be accompanied by an Earnest Money Deposit (EMD) of 50,00000/-
(Rupees Fifty Lakh only), in the form of Demand Draft/Fixed Deposit Receipt/Bankers
Cheque/Bank Guarantee valid for 90 days beyond the validity of the Bid. The Demand
Draft/Fixed Deposit Receipt/Bankers Cheque/Bank Guarantee should be issued by a
Scheduled Commercial Bank in favour of “Secretary Corporation UPSRTC” payable at
Lucknow. 5. Bids not accompanied by Cost / Payment Receipt of RFP document and EMD shall be
treated as non-responsive. 6. Schedule for Invitation and other arrangements with respect to the Tender:
Name of the Bid Invitee Uttar Pradesh State Road Transport
Corporation
Addressee and Address for
Correspondence / Clarification,
Pre-Bid Meeting and Bid Opening
Chief General Manager(Operations),
Uttar Pradesh State Road Transport
Corporation
6, MG Marg, Parivahan Bhawan
Lucknow- 226001
Phone 0522-2274215
E-mail ID [email protected] [email protected]
7. The following points need to be considered while submitting the bids:-
• The tender document is uploaded / released on e-tendering website
“https://etender.up.nic.in”. Subsequently, bid has to be prepared and submitted
online ONLY on the e-Tender portal.
• Both the Bids (Technical as well as Commercial) shall have to be submitted online.
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• The date and time for online submission of bids shall strictly apply in all cases.
• The tenderers should ensure that their tender is prepared and submitted online
before the expiry of the scheduled date and time. No delay on account of any cause
will be entertained. Offers not submitted online will not be entertained.
• If for any reason, any interested bidder fails to complete any of online stages during
the complete tender cycle, the UPSRTC shall not be responsible for that and any
grievance regarding that shall not be entertained.
• UPSRTC may, at its own discretion, extend the date for submission of bids. In such a
case all rights and obligations of UPSRTC and the Bidders shall be applicable to the
extended time frame.
• At any time prior to the last date for receipt of bids, UPSRTC, may, for any reason,
whether at its own initiative or in response to a clarification requested by a
prospective bidder, modify the tender document by an amendment. The amendment
will be notified on e-Tendering website and should be taken into consideration by
the Bidders while preparing their bids.
• The offers submitted as documents, by telex/telegram/fax/Email or any manner
other than specified under this RFP, will not be considered. No correspondence will
be entertained on this matter.
• Printed terms and conditions of the bidders will not be considered as forming part
of their bid.
• The bids submitted in the response to this tender will be valid for 180 days from the
date of opening of the Technical Bid.
• The following table provides the important dates w.r.t. the Tender:
Key events
1 Date of issuance 26.02.2021
2 Last date for receiving pre-bid queries 13.03.2021 up to 12:00 hrs
3 Pre-bid conference details 15.03.2021 From 11:00 AM at UPSRTC HQ , Parivahan Bhawan, 6 MG Marg Lucknow 226001
4 Date for response to pre-bid queries To be notified on https://etender.up.nic.in & www.upsrtc.com
5 Last date for preparation of bids To be notified later through above websites
6 Last date of submission of bids As above
7 Opening of Pre-qualification bids and
technical bids
As above
8 Opening of commercial bids Will be communicated later
Tender Cost: The RFP document can be obtained by making a payment of Rs. 10,000 (Rupees
Ten thousand only, which is inclusive of GST) in the form of a Demand Draft issued by
Nationalized / Scheduled bank during working hours on all working days at the office address.
The Demand Draft should be issued by Nationalized / Scheduled bank should be drawn in
favour of “ Secretary Corporation UPSRTC “payable at Lucknow. Please note that the RFP
response of a bidder would not be entertained in case the cost of RFP document is not paid by
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the bidder as per the details mentioned. The cost of RFP is non-refundable and non-
transferable.
12.2 Procedure for Submission of Bids Bids are to be submitted as per the Annexures mentioned in the RFP
• In case, the day of bid submission is declared Holiday by Govt. of India, the next working
day will be treated as day for submission of bids. There will be no change in the timings. • Tender bid must contain the name, office and after office hours addresses including
telephone number(s) of the person(s) who are authorized to submit the bid with their
signatures. • Un-signed & un-stamped bid shall not be accepted. • Bids NOT submitted as per the specified format and nomenclature will be out rightly
rejected. • Ambiguous bids will be out rightly rejected. • UPSRTC will NOT be responsible for any delay on the part of the vendor in obtaining the
terms and conditions of the tender notice or submission of the tender bids. • The Bidder is required to submit as per the online bid submission requirements and one
physical copy of the Technical Bid document excluding financial bid. The offers submitted
by telegram/ fax/ E-mail etc. shall NOT be considered. No correspondence will be
entertained on this matter. The physical copy of the technical bid along with two ETIM
devices shall be submitted at the time of technical bid opening. Physical copy of commercial
bid will NOT be submitted. • Tender process will be over after the contract is signed with the selected bidder. • Bids not quoted as per the format given by UPSRTC will be out rightly rejected. • UPSRTC shall not be responsible for non-receipt / non-delivery of the bid documents due to
any reason whatsoever. • Any bid delivered or uploaded after the submission deadline will not be considered • Instruction for bid submission in attached in Annexure A5. Bidder is expected to go through
the same.
12.3 Cost to Bid The Bidder shall bear all costs associated with the preparation and submission of its bid,
including cost of presentation and any clarification of the bid that may be desired by UPSRTC.
UPSRTC will in no case be responsible or liable for those costs, regardless of the conduct or
outcome of the tendering process.
12.4 Contents of the Tender Document The Bidder is expected to examine all instructions, forms, terms & conditions, and scope of work
in the tender document and furnish all information as stipulated therein.
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12.5 Clarification on Tender Document A prospective Bidder requiring any clarification on the Tender Document may submit his
queries, via email at the UPSRTC’s mailing address [email protected] and as per schedule. The
queries must be submitted in the format as defined in FORM1. FORM FOR REQUESTING
CLARIFICATIONS ON TENDER DOCUMENT. UPSRTC may not respond to any queries not
adhering to the above-mentioned format.
UPSRTC will respond in writing, to any request for clarification to queries on the Tender
Document, received not later than the dates prescribed by the UPSRTC in this tender document.
Written copies of the UPSRTC's response (including the query but without identifying the source
of inquiry) will be notified on tendering website “https://etender.up.nic.in” should be taken
into consideration by the Bidders while preparing their bids. ONLY BIDDERS WHO HAVE
PURCHASED THE TENDER DOCUMENTS WILL BE ALLOWED IN THE PRE-BID CONFERENCE.
12.6 Amendment of Tender Document • At any time prior to the last date for receipt of bids, UPSRTC, may, for any reason, whether
at its own initiative or in response to a clarification requested by a prospective agency,
modify the Tender Document by an amendment. The amendment will be notified on
UPSRTC’s website and e-Tendering portal and should be taken into consideration by the
Bidders while preparing their bids. • In order to provide prospective Bidders reasonable time in which to take the amendment
into account in preparing their bids, UPSRTC may, at its discretion, extend the last date for
the receipt of Bids. • UPSRTC may at any time during the tendering process request the Bidder to submit revised
Technical / Commercial Bids and/or Supplementary commercial bids without thereby
incurring any liability to the affected Bidder or Bidders.
12.7 Language of Bids The Bids prepared by the Bidder and all correspondence and documents relating to the bids
exchanged by the Bidder and the UPSRTC, shall be written in English language, provided that
any printed literature furnished by the Bidder may be written in another language so long the
same is accompanied by an English translation in which case, for purposes of interpretation of
the bid, the English translation shall govern.
12.8 Documents Comprising the Bids The bid prepared by the Bidder shall comprise of the following components:
Technical Bid - The Technical Bid, besides the other requirements of the Tender, shall comprise
of the following:
• Annexure 2: COVERING LETTER – TECHNICAL BID
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• ANNEXURE3: BIDDER DETAILS
• ANNEXURE4: SOLUTION, APPROACH, METHODOLOGY AND WORK PLAN
• ANNEXURE5: SELF DECLARATION BY BIDDER
• ANNEXURE6: PROFILE OF PERSONNEL
• ANNEXURE7: MANPOWER DETAILS
• ANNEXURE8: DETAILS OF EXPERIENCE OF BIDDER IN VARIOUS PROJECTS
• ANNEXURE9: RESPONSE TO ELIGIBILITY AND EVALUATION CRITERIA
• ANNEXURE10: PROJECT EXPERIENCE
• ANNEXURE11: FORMAT FOR MANUFACTURER’S AUTHORIZATION FORM
• ANNEXURE 14: LIST OF SUB-CONTRACTORS AND OEMS AND THEIR DETAILS
• ANNEXURE 15: DETAILS OF SUB-CONTRACTORS AND OEMS
1.1 Commercial Bid - The Commercial Bid, besides the other requirements of the Tender, shall
comprise of the following:
• ANNEXURE 12: COVERING LETTER: COMMERCIAL BID
• ANNEXURE 13: COMMERCIAL BID FORMAT
1.2 Other Annexures –
• PROFORMA FOR BANK GUARANTEE FOR CONTRACT PERFORMANCE
• PROFORMA FOR SECURITY DEPOSIT
12.9 Bid Prices • The Bidder shall indicate in the Proforma prescribed the unit rates and total Bid Prices of
the equipment / services, it proposes to provide under the Contract. Prices should be
shown separately for each item as detailed in Tender Documents. • The Bidder shall prepare the bid based on details provided in the tender documents. It must
be clearly understood that the Scope of Work is intended to give the Bidder an idea about
the order and magnitude of the work and is not in any way exhaustive and guaranteed by
UPSRTC. The Bidder shall carry out all the tasks in accordance with the requirement of the
tender documents and it shall be the responsibility of the Bidder to fully meet all the
requirements of the tender documents. • If at any stage during the currency of the contract, the solution proposed does not meet the
functional requirements, conceptual design, performance requirements/SLA, and other
requirements of Tender, the Bidder shall revise the required specifications and/or
quantities as proposed by the Bidder in his bid in order to meet the said objectives/targets.
This is applicable for upward revisions only with the consent of UPSRTC, downward
revisions will not be allowed for the bidder. All such provisions shall be made by the Bidder
within the lump sum contract price, at no extra cost to UPSRTC and without any impact to
UPSRTC whatsoever.
12.10 Firm Prices
• Prices quoted in the bid must be firm and final and shall not be subject to any modifications,
on any account whatsoever. The Bid Prices shall be indicated in Indian Rupees (INR) only.
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• Prices proposed are to be all inclusive and are required to remain firm without any
conditions. The taxes quoted in the offer should be as per the prevailing tax rates. Any
subsequent increase in the tax rates or introduction of new tax will be paid by UPSRTC.
Similarly any benefits arising due to downward revision in tax rates, or any exemptions
availed by the Bidder organization should be passed on to UPSRTC.
12.11 Bidder Authorization
• The "Bidder" as used in the tender documents shall mean the one who has signed the
Tender Forms. The Bidder may be either the Principal Officer or his duly Authorized
Representative, in either cases, he/she shall submit a power of attorney. All certificates and
documents (including any clarifications sought and any subsequent correspondences)
received hereby, shall be furnished and signed by the representative and the principal. • It is further clarified that the individual signing the tender or other documents in
connection with the tender must certify whether he/she signs as the Constituted attorney
of the firm, or a company. • The authorization shall be indicated by written power-of-attorney accompanying the bid. • Any change in the Principal Officer shall be intimated to UPSRTC in advance.
12.12 Earnest Money Deposit (EMD)
• The Bidder shall furnish, as part of its pre-requisition bid, an EMD of INR 50,00,000/-
(Rupees Fifty Lakh only) along with technical bid.
The EMD is required to protect the UPSRTC against the risk of Bidder’s conduct, which
would warrant the EMD forfeiture.
• The EMD shall be denominated in Indian Rupees, and shall be in the form of a Demand
Draft/Fixed Deposit Receipt/Bankers Cheque/Bank Guarantee in favor of “Secretary
UPSRTC” by a nationalized bank or / scheduled bank”. The Name & Address of the firm
submitting the bid document has to be furnished on reverse of the EMD Failure to submit
the technical bid along with the EMD shall result in disqualification of the bid document. • Unsuccessful Bidder’s EMD will be returned as promptly as possible after the award of the
contract to the successful bidder. • The EMD of successful Bidder will be retained by UPSRTC till signing of contract. • Bid without adequate EMD will be liable for rejection without providing any opportunity
to the bidder concerned. • The EMD may be forfeited:
a) if a Bidder withdraws its bid during the period of bid validity specified by the Bidder
in the Bid; or
b) in the case of a successful Bidder, if the Bidder fails;
1 To sign the Contract in accordance with Clause 31; or
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2 To furnish Bank Guarantee for contract performance in accordance with Clause 32.
12.13 Security Deposit
The successful bidder needs to deposit/submit a security deposit of Rs 3 Cr (Three Crores) in the form of bank guarantee issued by Nationalized/Schedule Bank and should be valid for a period of six years and three months. It should be submitted within 10 days from the receipt of the letter towards award of the contract for due and proper fulfillment of bid document conditions.
• The security deposit should be submitted within the period specified above; failing which
UPSRTC may cancel the offer made to the bidder. • The security deposit will be forfeited if vendor has not fulfilled the terms and conditions as
per bid document. • UPSRTC shall also be entitled to make any recoveries due from the bidder from security
deposit submitted against this bid document. In such case the bidder will have to recoup
the security deposit amount so recovered within 10 days. • The security deposit shall be retained by UPSRTC for the period of 6 years 3 months from
the date of submission of deposit. No interest will be payable by the UPSRTC on the amount
of the Bid Security.
• All incidental charges whatsoever such as premium; commission etc. with respect to
the security deposit shall be borne by the bidder. In the event of the bidder being unable to
service the contract for whatever reason, UPSRTC would evoke the Security deposit.
NotwithstandingandwithoutprejudicetoanyrightsUPSRTCwillevokeSecurity Deposit with
them as compensation for any loss resulting from the bidder's failure to perform/comply its
obligations under the contract. UPSRTC shall notify the bidder in writing of the exercise of its right to
receive such compensation, indicating the contractual obligation(s) for which the bidder is in default.
•
• UPSRTC shall also be entitled to make recoveries from the bidder's bills, security
deposit or from any other amount due to him, the equivalent value of any payment
made to him due to inadvertence, error, collusion, misconstruction, or misstatement
12.14 Period of Validity of Bids
• Bids shall remain valid for 180 days after the date of opening of Technical Bids prescribed
by the UPSRTC. A bid valid for a shorter period may be rejected by the UPSRTC as non-
responsive. • In exceptional circumstances, the UPSRTC may require the Bidder(s) for an extension of the
period of validity up to 180 days more. The request and the responses thereto shall be made
in writing (or by fax).
12.15 Revelation of Prices
Prices in any form or by any reason before opening the Commercial Bid should not be revealed,
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failing which the offer shall be liable to be rejected.
12.16 Terms and Conditions of Bidders
Printed terms and conditions of the Bidders will not be considered as forming part of their Bids.
12.17 Local Conditions
• It will be incumbent upon each Bidder to fully acquaint himself with the local conditions
and other relevant factors which would have any effect on the performance of the contract
and / or the cost. • The Bidder is expected to obtain for himself on his own responsibility all information that
may be necessary for preparing the bid and entering into contract. Obtaining such
information shall be at Bidder’s own cost. • Failure to obtain the information necessary for preparing the bid and/or failure to perform
activities that may be necessary for the providing services before entering into contract
will in no way relieve the successful Bidder from performing any work in accordance with
the Tender documents. • It will be imperative for each Bidder to fully inform themselves of all legal conditions and
factors which may have any effect on the execution of the contract as described in the
bidding documents. UPSRTC shall not entertain any request for clarification from the Bidder
regarding such conditions. • It is the responsibility of the Bidder that such factors have properly been investigated and
considered while submitting the bid proposals and that no claim whatsoever including
those for financial adjustment to the contract awarded under the bidding documents will
be entertained by UPSRTC and that neither any change in the time schedule of the contract
nor any financial adjustments arising thereof shall be permitted by the UPSRTC on account
of failure of the Bidder to appraise themselves of local laws and site conditions.
12.18 Last Date for Receipt of Bids • Bids will be received by the UPSRTC at the website specified in this RFP no later than the
time and date specified in tender document. • UPSRTC may, at its discretion, extend the last date for the receipt of bids by amending the
Tender Document, in which case all rights and obligations of the UPSRTC and Bidders
previously subject to the last date will thereafter be subject to the last date as extended.
12.19 Late Bids
Any bid received by UPSRTC after the last date& time for receipt of bids prescribed by
UPSRTC, will be rejected.
12.20 Modification and withdrawal of bids
• The Bidder may modify its bid online after the bid's submission till the last date prescribed
for receipt of bids.
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• No bid may be altered / modified subsequent to the closing time and date for receipt of
bids. • No bid may be withdrawn in the interval between the last date for receipt of bids and the
expiry of the bid validity period specified by the Bidder in the Bid. Withdrawal of a bid
during this interval may result in the Bidder’s forfeiture of its EMD.
12.21 Address for Correspondence
The Bidder shall designate the official mailing address, place and fax number to which all
correspondence shall be sent by the UPSRTC.
12.22 Contacting UPSRTC
• No Bidder shall contact the UPSRTC on any matter relating to its bid (except for site visit),
from the time of the bid opening to the time the Contract is awarded. • Any effort by a Bidder to influence the UPSRTC’s bid evaluation, bid comparison or contract
award decisions may result in the rejection of the Bidder’s bid.
12.23 Consortium Related Conditions
In case the selected bidder for the project is a consortium, they shall be required to form an appropriate Special Purpose Vehicle, incorporated under the Indian Companies Act 1956 (the “SPV”), to execute the agreement and implement the Project. In case the Bidder is a Consortium, it should comply with the following –
12.23.1 Number of members in a consortium should be limited to 3 (Three) including the lead member. 12.23.2 Members of the Consortium shall nominate the member with the highest equity share in the consortium as the lead member (the “Lead Member”), who shall have an equity share of not less than 51% in the Consortium during the entire project tenure. The nomination(s) shall be supported by a Power of Attorney, as per the format at Annexure-IV, signed by all the other members of the Consortium; 12.23.3 Members of the Consortium shall enter into a Joint Bidding Agreement (the “Jt. Bidding
Agreement”) for the purpose of making the Application and submitting Bid. Through this Jt. bidding agreement, the members will convey the intent to form an SPV with shareholding/ ownership equity commitment(s) in accordance with this RFP, and to enter into an agreement with UPSRTC for the project and subsequently carry out all the responsibilities to undertake the Project[s] if awarded to the Consortium;
12.23.4 No Change in composition and equity Participation of the consortium: After receipt of the Bid, there shall be no change in composition of consortium (either inclusion of a new member or exclusion or substitution of a member) or proposed shareholding structure as mentioned in the submitted Bid. This must be complied by the consortium from the Bid Stage till the currency of the agreement (in case Bidding Consortium is selected for the Project), i.e from the bidding stage and formation of SPV and till currency of Project Tenure.
12.24 Opening of Bids by UPSRTC • UPSRTC will open the Bids, in the presence of the representatives of the Bidders who choose
to attend, at the time, date and place. • The Bidders' names, modifications, bid withdrawals and the presence or absence of the
requisite EMD and such other details as the UPSRTC, at its discretion, may consider
appropriate will be announced at the bid opening.
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12.25 Pre-qualification Criteria • The prospective Bidder shall have to enclose along with the Technical Bid, , multiple
documentary evidences like reference letter, self-declaration, functional scope document
etc in support of following mentioned Eligibility conditions in the absence of which the bid
will be rejected summarily. The technical bid will be evaluated only for the Bidders
qualifying the Eligibility conditions. • In this part, the Eligibility bid will be reviewed for determining the compliance of the
response to the Eligibility Criteria as mentioned in the Tender. • Before opening and evaluation of their technical proposals, bidders are expected to meet
the following Eligibility Criteria as mentioned below. • The Bidder must possess the requisite experience, strength and capabilities in providing
the services necessary to meet the requirements, as described in the tender document. The
Bidder must also possess the technical knowhow and the financial wherewithal that would
be required to successfully provide the Integrated Solution for Municipal Services and
support services sought by UPSRTC for the entire period of the contract. The bids must be
complete in all respects and should cover the entire scope of work as stipulated in the
tender document. • The pre-qualification criteria for Bidder are as follows: • Bidders should provide some documentary evidence like reference letters, self declaration
etc failing to meet these criteria or not submitting requisite supporting documents /
documentary evidence for supporting eligibility criteria are liable to be rejected summarily
and will not qualify for technical evaluation.
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12.26 Qualification criteria
PQ No.
Basic Requirement
Pre-Qualification Requirements Documents to be submitted
1 Legal Entity The Sole Bidder / Lead Bidder (All members in case of Consortium) shall be “A Company registered in India under the Companies Act 1956 or 2013 or The LLP Act 2008, as on 31st March 2020.
OR
“A partnership firm registered under Partnership Act, 1932 as on 31st March 2020.
OR
The Sole bidder/Member in case of consortium must be incorporated / registered in any foreign country as per the applicable law of that respective country. In this case bidder will have to submit an undertaking that bidder will complete the necessary registration and open a registered office in India, within 3 months from the date of Letter of Intent. Maximum two companies shall be allowed in a consortium excluding the Lead Bidder and each of which will be jointly & severally responsible for execution and monitoring the project during project tenure.
• Certificate of Incorporation or Registration
• Copy of the list of properly constituted management or governing body of the Organization Memorandum of Association
• A partnership deed duly registered under the Partnership Act
• The bidder must be incorporated / registered in any foreign country as per the applicable law of that respective country. In this case bidder will have to submit an undertaking that bidder will complete the necessary registration and open a registered office in India, within 3 months from the date of Letter of Intent.
• Certification of Incorporation registration in case of Foreign bidder, incorporation Documents other than English Language should be accompanied by a notarization translation to English.
• In case of Consortium or Joint Venture, copy of the Joint venture or Consortium Agreement, clearly specifying the roles and responsibilities and stake percentage of each of the members in the consortium or Joint
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PQ No.
Basic Requirement
Pre-Qualification Requirements Documents to be submitted
venture, should be provided. All members of the consortium or Joint Venture will be jointly and severally responsible in the project.
(Registration proof shall include name change/ impact of mergers or acquisitions of the organisation.)
2 Turnover The Sole Bidder / Lead Bidder including its consortium members should have a minimum average annual turnover of INR 30 Crore (Rupees Thirty Crore) for the preceding 3 financial years ended with 31st March 2020 (FY 2017-18 , 2018-19 and 2019-2020).
* For conversion of US Dollars to Rupees, the rate of conversion shall be as per the REFERENCE RATE published by RBI on the date of submission of the bid. In case of any other currency, the same shall first be converted to US Dollars as on the date 60 (sixty) days prior to the Application Due Date, and the amount so derived in US Dollars shall be converted into Rupees at the aforesaid rate. The conversion rate of such currencies shall be the daily representative exchange rates published by the International Monetary Fund for the relevant date.
For the purpose of this criteria Annual turnover of only the Lead Bidder and its Holding Company will be Considered.
• Audited Balance sheet and Profit & Loss account statement of the Sole Bidder for each of the last 3 audited financial years (FY 2017-18 , 2018-19 and 2019-2020).
• Certificate duly signed by Statutory Auditor of the Sole Bidder or Certified Chartered Accountant for average annual Turnover for last 3 financial years (FY 2017-18 , 2018-19 and 2019-2020).
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PQ No.
Basic Requirement
Pre-Qualification Requirements Documents to be submitted
3 Net Worth
The Sole Bidder / Lead bidder should have positive net worth for last 3 years (FY 2017-18 , 2018-19 and 2019-2020).
Certificate duly signed by Statutory Auditor or Certificate from Chartered Accountant of the Bidder.
4 Experience in ETIM
The Sole Bidder OR Lead Bidder OR Any member of the consortium must have experience of implementing and operating an E-ticketing Project involving supply, installation, operation and maintenance of Android/Linux based ETIMS with GPRS on BOOT/BOT/DBOT/BOO/BO/Turnkey basis in any Government Public Transport Organization in India or global as on the last date of bid submission. (A qualifying project shall be defined as " A project consisting of supply, design, implementation, operation and maintenance, have maintained / operated involving at least 750 ETIM’s for 12 months.)
Work Order + Completion Certificates from the client;
OR
Work Order + Self- Certificate of Completion (Certified by the Statutory Auditor);
OR
Work Order + Phase Completion Certificate (for ongoing projects) from the client
5 Experience in Smartcard
The Sole Bidder OR Lead Bidder OR Any member of the consortium must have experience of providing, implementing and operating E- ticketing Project for public transport Authority in the last 5 years with minimum 1,50,000 smart card-based transactions per month.
(A qualifying project shall be defined as " A project consisting of supply, design, implementation, operation and maintenance have maintained / operated atleast for 12 months.)
Work Order + Completion Certificates from the client;
OR
Work Order + Self- Certificate of Completion (Certified by the Statutory Auditor);
OR
Work Order + Phase Completion Certificate (for ongoing projects) from the client
6 Experience in ORS
The Sole Bidder OR Lead Bidder OR Any member of the consortium should have experience in providing, implementing and operating a web- based On line reservation ticketing application with online transactions and payment gateway integration for public transport authority in the last 5 years.
Work Order + Completion Certificates from the client;
OR
Work Order + Self- Certificate of Completion (Certified by the Statutory Auditor);
OR
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PQ No.
Basic Requirement
Pre-Qualification Requirements Documents to be submitted
Work Order + Phase Completion Certificate (for ongoing projects) from the client
7 Certification The Bidder (or Any bidder in case of a consortium) should have a valid minimum ISO 9001:2008 certificates or Payment Application Data Security Standard (PA / PCI DSS) or CMMI Level 3 or higher as on last date of submission of the bid.
Copy of a Valid Certificate which is self-attested by the authorized signatory.
8 OEM Authorization
The lead Bidder should have direct authorization from the Original Equipment Manufacturers (OEM) for supporting the components offered under this project. The Bidder will have the responsibility of all kind of maintenance and support of application software, hardware and networking component etc. specified in this project.
Manufacturers Authorization letter in favor of lead bidder from the manufacturers of the items.
9 Cloud Service Provider for Hosting Services
The Lead bidder should enclose a Letter of consent obtained from Cloud Service Provider to participate in the Bid.
Authorised letter of Cloud Service Provider
10 Blacklisting / Bankruptcy
The Lead bidder (including all consortium members) should not be declared as bankrupt or shall not have any proceeding for bankruptcy or insolvency/ debarred/ blacklisted / banned/ not being under declaration of ineligibility for corrupt or fraudulent practices or Non-delivered or non-performance by any Government /UPSRTC/ PSU/ Autonomous Body under any Law in
An Affidavit on Rs. 100/- stamp paper signed by the Authorized Signatory of the Bidder and consortium members
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PQ No.
Basic Requirement
Pre-Qualification Requirements Documents to be submitted
India as on date of submission of the Bid.
11 Key Resources The Sole Bidder OR Lead Bidder OR Any member of the consortium should have a t least 25 technical staff on their payroll (more than 2 years’ experience in IT Software / Hardware / Networking) at the time of bid submission and at- least 5 Managerial Staff on their payroll (more than 5 year experience in Project Management) at the time of bid submission
Certificate from the HR of the Company
12 Tax The Sole bidder or in case of consortium or Joint Venture, all members of the consortium must have GST registration certificate as on last date of submission. In case of overseas bidder, the certificate of registration in India and GST certification to be completed within 3 months for the date of letter of Intent,
Copy of GST registration certificate
13 Power of Attorney
Power of Attorney to be on non- judicial stamp paper of appropriate value as per Stamp Act, relevant to place of execution
All the signatories of the Consortium Agreement shall be authorized by a Power of Attorney signed by the respective Managing Director or Board resolution and authorization letters of Board of Directors of the Companies.
Party of the First Part shall be the Lead member of the Consortium or joint venture and shall have the power of attorney from all Parties for conducting all business for and on behalf of the Consortium during the Bidding Process and until the appointment date, if any
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The selected Bidder must possess the requisite experience, strength and capabilities in providing
the services necessary to meet the UPSRTC’s requirements, as described in the Tender Documents.
The Bidder must possess the technical know-how and the financial wherewithal that would be
required to successfully provide integrated solution and support services sought by the UPSRTC, for
the entire period of the contract. The Bidder’s bid must be complete in all respect and covering the
entire scope of work as stipulated in the Tender document.
12.27 Preliminary Examination • The UPSRTC will examine the bids to determine whether they are complete, whether the bid
format confirms to the Tender requirements, whether any computational errors have been
made, whether required EMD has been furnished, whether the documents have been
properly signed, and whether the bids are generally in order • A bid determined as not substantially responsive will be rejected by UPSRTC and may not
subsequently be made responsive by the Bidder by correction of the nonconformity. • UPSRTC may waive any informality or non-conformity or irregularity in a bid which does
not constitute a material deviation according to the UPSRTC, provided such waiver does not
prejudice or affect the relative ranking of any Bidder.
12.28 Clarification
When deemed necessary, during the tendering process, UPSRTC may seek clarifications or ask
the Bidders to make Technical presentations on any aspect from any or all the Bidders.
However, that would not entitle the Bidder to change or cause any change in the substance of
the tender submitted or price quoted. 12.29 Evaluation of Technical Bids
• Technical bid will first be reviewed for determining the Compliance of the Technical bids
with the Tender terms and conditions, service level requirements and the scope of work as
defined in this tender.
• Technical Bids will then be evaluated for the following parameters:
TQ # Evaluation Criteria Points Documents to be submitted
TQ 1.0 Financial Capability 10
TQ # Evaluation Criteria Points Documents to be submitted
TQ 1.1 Average annual turnover of the lead bidder and its consortium members for the preceding 3 financial years ended with 31st March 2020 (FY 2017-18, 2018-19 and 2019-20).
Audited Financial Statements and Certificate duly signed by Statutory Auditor of the Bidder
For Rs. 30 Crore to Rs. 40 Crore 5
For every additional Rs 10 Crs 1 point (Max 10 points)
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TQ 2.0 Relevant Experience 45
TQ 2.1 The Sole Bidder OR Lead Bidder OR Any member of the consortium should have experience in providing, implementing and operating e-ticketing Project with average count of monthly smart card based transactions in last 5 years (on BOOT/BOT/DBOT/BOO/BO/Turnkey basis)
Work Order AND Completion Certificates from the client If Substantially Completed** Project, Certificate for ongoing projects from the client or Statutory Auditor Certificate Greater than 3,00,000 Cards Transaction 10
Greater than 2,00,000 and upto 3,00,000 Cards Transaction
7
Greater than 1,50,000 and upto 2,00,000 Cards Transaction
5
TQ 2.2 The Sole Bidder OR Lead Bidder OR Any member of the consortium should have experience in implementation of ticketing project with supply & maintenance of Android/Linux based Electronic Ticket Issuing Machines (ETIMs) in last 5 years (on BOOT/BOT/DBOT/BOO/BO/Turnkey basis)
Work Order AND Completion Certificates from the client If Substantially Completed** Project, Certificate for ongoing projects from the client or Statutory Auditor Certificate Greater than 10,000 Devices 15
Greater than 5,001 and upto 10,000 Devices 10
3000 to 5,000 Devices 5
Upto 3000 Devices 2
TQ 2.3 The Sole Bidder OR Lead Bidder OR Any member of the consortium should have experience in design, development and implementation of web- based ticketing application with online transactions and payment gateway integration in last 5 years (on BOOT/BOT/DBOT/BOO/BO/Turnkey basis).
Work Order AND Completion Certificates from thIf Substantially Completed** Project, Certificate for ongoing projects from the client or Statutory Auditor Certificate
Single project value above 15 Crores 15
Single project value of above 10 Crores to 15 Crores
10
Single project value of 5 Crore to 10 Crores 5
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TQ # Evaluation Criteria Points Documents to be submitted
TQ 2.4 The Sole Bidder OR Lead Bidder OR Any member of the consortium should have experience of at least one project for development of a Mobile App for citizen centric services including payment gateway integration and customer complaints on both iOS and android platform.
Work Order AND Completion Certificates from the client If Substantially Completed** Project, Certificate for ongoing projects from the client or Statutory Auditor Certificate Mobile App on iOS and Android Platform 5
Mobile App on Android Platform 3
Mobile App on iOS Platform 2
TQ 3.0 Key Professionals Experience 40
TQ 3.1 The Sole bidder must have a team of employees on its rolls
Self-declaration and necessary proof to showcase employee skills and on payroll
Greater than 400 employees 10
Greater than 201 to 400 employees 7
100 to 200 employees 5
TQ 3.2 Project Manager Should be B.E./B. Tech / MCA and MBA / PGDBM with following project management experience. (i) Overall 15 years experience of working for large scale IT project including 03 years of e-ticketing implementation project in a project management role. (ii)Past Experience of minimum 03 years in e-ticketing implementation projects in transport domain is must. (Prior Experience of Working for large scale IT project with at least one project transport domain in a Project Management role)
CV of the Resources as per RFP prescribed format
E- Ticketing experience greater than 7 years
10
E- Ticketing experience greater than 5 years and less than 7 years
7
E- Ticketing experience greater than 3 years and less than 5 years
5
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TQ # Evaluation Criteria Points Documents to be submitted
TQ 3.3 Solution Architect Past Experience in e-ticketing or any other IT implementation projects with Government / PSU in India or overseas. Should be B.E. / B. Tech / MCA with following experience in designing and implementation of similar solution work
CV of the Resources as per RFP prescribed format
10 years & above 10
5 years & < 10 years 7
less than 5 years 3
TQ 3.4 Bidder or Consortium Member should have following Valid Certificate as on the date of bid Submission.
10 Copy of relevant certificates
CMMi Level 5/PCI/PADSS 10
CMMI Level 3 and ISO 9001:2008 certificate
7
CMMI Level 3 or ISO 9001:2008 certificate 5
TQ 4.0 Approach & Methodology 5 Approach and methodology write up in detail
TQ 4.1 1) Overall Approach & Methodology for Implementation 2) Understanding of Objectives of UPSRTC 3) Project Roll-out / Training Plan 4) Solution Architecture 5) Operation / Maintenance work plan for entire solution (To be submitted duly signed)
Understanding of Scope of Work Approach, Methodology, and Project Roll- out Plan Operation and Maintenance, Quality Control and Management Plan.
(Bidder may also be called to give a presentation, if required, on the solution design to Evaluation Committee)
5
Total 100
*The bidder who secures minimum 70 out of 100 marks will be considered as technically
qualified.
12.30 Opening of Commercial Bids
UPSRTC will open the Commercial Bids of only the technically qualified Bidders, in the presence
of the representatives of the Bidders who choose to attend, at the time, date and place, as
decided by the UPSRTC.
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12.31 Evaluation of Commercial Bids • The Commercial Bids of the technically qualified bidders will only be opened for
evaluation.
• The bidder with the lowest cost transaction cost as per the format defined as “Form 12:
Commercial Proposal Format” specified in section 14 Annexure 2, shall be declared as
the ‘Lowest Final Commercial Bid / Lowest Price Bid / Best Value Price Bid (i.e. L1).
• The commercial bids shall be evaluated by UPSRTC for completeness and accuracy.
Arithmetical errors will be rectified on the following basis. In case of discrepancy
between the amounts mentioned in figures and in words, the amount in words shall
govern. The amount stated in the proposal form, adjusted in accordance with the above
procedure, shall be considered as binding, unless it causes the overall proposal price to
rise, in which case the proposal price shall govern.
12.32 Post Technical Qualification
• An affirmative determination will be a prerequisite for award of the Contract to the
Bidder. A negative determination will result in rejection of the Bidder's bid, in which
event; UPSRTC will proceed to the next best-evaluated bid to make a similar
determination of that Bidder's capabilities to perform satisfactorily.
• UPSRTC is not bound to accept the best evaluated bid or any bid and reserves the right to
accept any bid, wholly or in part.
12.33 UPSRTC's Right to Vary Scope of Contract at the time of Award UPSRTC may at any time, by a written order given to the Bidder, make changes to the scope of
the Contract as specified.
12.34 UPSRTC's Right to Accept Any Bid and to Reject Any or All Bids UPSRTC reserves the right to accept any bid, and to annul the Tender process and reject all
bids at any time prior to award of Contract, without thereby incurring any liability to the
affected Bidder or Bidders or any obligation to inform the affected Bidder or Bidders of the
grounds for the UPSRTC's action. UPSRTC reserves the right to negotiate the commercials with the selected Bidder and seek
revised commercial bid.
12.35 Notification of Award
Prior to the expiration of the period of bid validity, UPSRTC will notify the successful Bidder in
writing by fax and or by mail followed by registered letter to be confirmed in writing by
registered letter, that its bid has been accepted.
The notification of award will constitute the formation of the Contract.
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12.36 Signing of Contract At the same time as the UPSRTC notifies the successful Bidder that its bid has been accepted, the
UPSRTC will send the Bidder the Pro forma for Contract, incorporating all agreements between
the parties.
Within 15 working days of receipt of the Contract, the successful Bidder shall sign and date the
Contract and return it to the UPSRTC.
The rates in Work Order will be valid from the date of the issue of Work Order till the
completion of the Work. No representation in this regard will be entertained.
12.37 Confidentiality of the Document
This Tender Document is confidential, and the Bidder shall ensure that anything contained in
this tender document shall not be disclosed in any manner, whatsoever.
12.38 Tender Related Conditions
The Bidder should confirm unconditional acceptance of full responsibility of completion of job
and for executing the ‘Scope of Work’ of this tender. This confirmation should be submitted as
part of the Technical Bid. The Bidder shall also be the sole point of contact for all purposes of
the Contract.
The Bidder should not be involved in any litigation that may have an impact of affecting or
compromising the delivery of services as required under this contract. If at any stage of
Tendering process or during the currency of the Contract, any suppression / falsification of such
information is brought to the knowledge of UPSRTC, UPSRTC shall have the right to reject the
bid or terminate the contract, as the case may be, without any compensation to the Bidder.
12.39 Court of Jurisdiction
All disputes pertaining both prior to and subsequent to the bidding process shall be subject to
the jurisdiction of courts in Lucknow Only.
12.40 Rejection Criteria
Besides other conditions and terms highlighted in the tender document, bids may be rejected
under following circumstances:
12.41 General Rejection Criteria
• Bids not qualifying under Pre-qualification criteria.
• Bids submitted without or improper EMD or tender fees
• Bids received through Telex /Telegraphic / Fax / E-Mail except wherever required
• Bids which do not confirm unconditional validity of the bid as prescribed in the Tender
• If the information provided by the Bidder is found to be incorrect / misleading at any
stage / time during the Tendering Process
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• Any effort on the part of a Bidder to influence the UPSRTC’s bid evaluation, bid
comparison or contract award decisions
• Bids received by the UPSRTC after the last date for receipt of bids prescribed by the
UPSRTC
• Bids without signature of person (s) duly authorized on required pages of the bid
• Bids without power of attorney
12.42 Technical Rejection Criteria
• Technical Bid containing commercial details.
• Revelation of Prices in any form or by any reason before opening the Commercial Bid
• Failure to furnish all information required by the Tender Document or submission of a
bid not substantially responsive to the Tender Document in every respect.
• Bidders not quoting for the complete scope of Work as indicated in the Tender
documents, addendum (if any) and any subsequent information given to the Bidder.
• Bidders not complying with the Technical and General Terms and conditions as stated
in the Tender Documents.
• The Bidder not confirming unconditional acceptance of full responsibility of providing
services in accordance with the RFP for - Scope of work and - Service Level Agreements
of this tender.
• If the bid does not conform to the timelines indicated in the bid.
• Bidder not complying with the eligibility criteria.
12.43 Commercial Rejection Criteria
• Incomplete Price Bid
• Price Bids that do not conform to the Tender’s price bid format.
• Total price quoted by the Bidder does not include all statutory taxes and levies
applicable.
• If there is an arithmetic discrepancy in the commercial bid calculations the UPSRTC shall
rectify the same. If the Bidder does not accept the correction of the errors, its bid may be
rejected.
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13 Technical Bid Format 13.1 Annexure 1 - Clarifications on tender document
(To be submitted on the Letterhead of the Bidder)
Bidder's Request for Clarification
Name & address of the
Bidder Submitting
Request
Name and Position of
Person submitting
request
Contact Details of the Organization
/ Authorized Representative
Telephone:
Fax:
Mobile:
E-Mail:
S. No
RFP Reference Content of RFP
requiring
Clarification
Points of Clarification Required
Section Page # Clause #
Signature:
Date:
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A1. Technical Bid Formats
13.2 Annexure 2 - Covering Letter – Technical Bid
(To be submitted on the Letterhead of the Bidder)
To
The Chief General Manager (Operations), 6, MG Marg, Tehri Kothi,
Parivahan Bhawan,
Lucknow-226001
Dear Sir,
Subject: Response to the Request for Proposal (RFP) “Selection of a system integrator for
implementing “IoT based Integrated Bus Ticketing System” for Uttar Pradesh State Road
Transport Corporation (UPSRTC)
Reference: Tender/UPSRTC/ETIM/IoT/2021 Dated:
I / We, the undersigned, having read and examined in detail all sections of the RFP document
in respect of “Selection of a system integrator for implementing “IoT based Integrated Bus
Ticketing System” for Uttar Pradesh State Road Transport Corporation (UPSRTC), do hereby
propose to provide the solutions and services as specified in the Tender document number
Tender/UPSRTC/ETIM/IoT/2021
I / We declare that all the services shall be performed strictly in accordance with the RFP
documents and we agree to all the terms and conditions in the RFP. I / We confirm that I / we
am / are withdrawing all the deviations, counter clauses, proposed modifications in the Scope
of work, Terms and Conditions, Functional Requirement Specifications and Technical
Specifications which may have been mentioned in our proposal.
We confirm having submitted the information as required by you as Qualification Criteria. In
case you require any other further information / documentary proof in this regard before
evaluation of our bid, we agree to furnish the same in time to your satisfaction.
We have enclosed a bid security as in the form of a Demand Draft/Bank Guarantee for the sum
of Rs.50,00,000/- (Rupees Fifty Lakh only) . This Bid Security is liable to be forfeited in
accordance with the provisions of the RFP.
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We hereby declare that in case the contract is awarded to us, we will obtain the Security Deposit
and Performance guarantee each equivalent to Rs 3 crores as specified in RFP document.
Until a formal contract is prepared and executed, this bid, together with your written
acceptance thereof and your notification of award shall constitute a binding Contract between
us.
We understand that you are not bound to accept the lowest or any bid you may receive.
We are enclosing herewith the following documents:
1. Technical Bid with prescribed contents as specified in the RFP
2. Commercial Bid with prescribed contents as specified in the RFP 3. Evidences/documents/certificates etc. for technical evaluation criteria.
4. Original RFP document duly signed with Company’s seal.
Dated this day of
Signature (in the capacity of)
Duly authorized to sign Bid for and on behalf of
Seal of the Company
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13.3 Annexure 3 – Details of Bidders
S.NO Particulars Description/Details Reference
Documents Page #
1 Name of Bidder
2 Contact Details
Address
Telephone #
Fax
Website
3 Incorporation Details Certified Copy of
Incorporation Under
Indian Companies Act,
1956 Or as per
Registration laws of
Respective Country
Incorporation Number
Date of Incorporation
Authority
4 Registration Details Certified Copies of
Service Tax
Registration and
Sales/Trade Tax
Registration in India /
Foreign bidders to
submit documents
within 3 months of LOI
Sales/ Trade Tax. No.
Service Tax No.
PAN No.
5 Annual Turnover of the
Bidder in last three Years
(in Crores or USD)
Audited Statements of
the Bidder's and its
Holding Company’s
Balance Sheets
FY 2016-2017
FY 2017-2018
FY 2018-2019
6 Legal Status of Company
(e.g. Pvt. Ltd, Government
Entity)
7 Name of the authorized
signatory who
is
authorized to quote in
the tender and enter into
the
rate contract
Power of Attorney duly
authorizing the person
signing the bid
documents to sign on
behalf of the bidder
Designation
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# Particulars Description/Details
Reference
Documents Page #
Telephone and thereby binding
the bidder
Mobile
8 Number & Address of
Offices
In India
In Uttar Pradesh
Signature:
Name:
Designation:
Date:
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13.4 Annexure 4 - Solution, Approach, Methodology and Work plan
A. Technical Solution
The Bidder is required to describe the proposed Technical Solution in this section. The
Technical Solution would be evaluated on the following broad parameters. The Purchaser
reserves the rights to add, delete, or modify these parameters at any time during the Tender
process, without assigning any reasons whatsoever and without being required to intimate the
Bidders of any such change.
• Clear articulation and description of the design and technical solution and various
components
• Extent of compliance to functional requirements specified in the scope of work and in
accordance with leading practices.
• Technical Design and clear articulation of benefits to UPSRTC of various components of
the solution vis-à-vis other options available.
• No commercial proposal details shall be provided as a part of Technical proposal by the
bidder. The bids will be summarily rejected for any attempt to disclose the commercial
bid details are observed in the technical proposal.
B. Detailed Design & Approach
The Bidder should provide detailed design and approach for the following listing all
assumptions that have been considered:
1. Proposed Solution necessarily including 1.1. Proposed Solution Architecture and its highlights specific to UPSRTC’s
requirements. This should include
1.1.1. Proposed Technical architecture and highlights
1.1.2. Proposed Application Security Architecture and highlights
1.1.3. Proposed Network Architecture highlights
1.1.4. Hardware, Software, networking considerations
2. Capabilities of the proposed solution to address the functional requirements
2.1.1. Overall Approach & Methodology necessarily including
2.1.1.1. Understanding of UPSRTC and its requirements in the project
2.1.1.2. Pilot and related tuning
2.1.1.3. System development and rollout
2.1.1.4. Data Migration approach
2.1.1.5. Testing approach
2.1.1.6. Transition and takeover from existing vendor
2.1.1.7. Overall Governance Structure and Escalation Mechanism
2.1.1.8. Risk Management Plan
2.1.1.9. Detailing of key deliverables in the envisaged solution
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2.1.2. Training & Operations necessarily including
2.1.2.1. Operations and Maintenance Strategy
2.1.2.2. Training and transition management strategy
2.1.2.3. Project Management, Reporting and Review Methodology
2.1.2.4. Project team structure, size, capability and deployment plan (Total Staffing,
plan including numbers). Bidder must provide the team structure and the
resumes of key profiles within each team such as Project manager(s),
technical experts, domain experts, etc. responsible for the management of
this project in the format provided in the RFP
2.1.2.5. Comprehensive Project Plan Along with Manpower deployment plan and
resources to be dedicated to the project in the format attached including the
escalation matrix in the team proposed.
2.1.3. Support Services
2.1.3.1. Approach and Methodology for deployment, management of manpower
for service delivery
2.1.3.2. Strategy & plan for implementing and managing Help Desk
2.1.3.3. Proposed Approach and Methodology towards hosting of the application
in third party Data center and Data Recovery Site.
C. Work Plan
Format of Detailed WorkPlan
S. No Item of Activity Week-Wise Program
W1 W2 W3 W4 W5 …..
1 Activity 1
1.1 Sub-Activity 1
1.2 Sub-Activity 2
2 Activity 2 ..
3 Activity 3
3.1 Sub-Activity 1
3.2 Sub- Activity 2
Note: The above activity chart is just for the purpose of illustration. Bidders are requested to
provide detailed activity & phase wise timelines for executing the project with details of
deliverables & milestones as per their proposal.
Bidder Name:
Signature:
Name:
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13.5 Annexure 5 - Declaration/Affidavit for not being under an ineligibility for corrupt or fraudulent practices or blacklisted
(Bidder shall submit the Declaration/Affidavit on duly notarized Stamp paper of Rs.100/-)
Date: dd/mm/yyyy
To
The Chief General Manager (Operations), 6, MG Marg, Tehri Kothi,
Parivahan Bhawan,
Lucknow-226001
Reference: Response to the Request for Proposal (RFP) “Selection of a system integrator
for implementing “IoT based Integrated Bus Ticketing System” for Uttar Pradesh State
Road Transport Corporation (UPSRTC)
Subject: Declaration/Affidavit for not being under an ineligibility for corrupt or
fraudulent practices or blacklisted with any of the Government or Public Sector Units in
India
Sir/ Madam,
We, the undersigned, hereby declare that We are not under a declaration of ineligibility /
banned / blacklisted by any State or Central Government / any other Government institutions
in India for any reason as on last date of submission of the Bid or convicted of economic offence
in India for any reason as on last date of submission of the Bid.
We hereby also declare that
1. We are not convicted for any of the following offenses under the Prevention of
Corruption Act, 1988; Or
2. We have not been convicted under any Indian Penal Code or any law in force, for creating
public injury to person or property or risk to public health as a part of execution of public
procurement contract;
3. We have not been blacklisted/banned/debarred by any Government (State/Central) /
Semi Government/ Corporation / PSU in India in last 3 years;
4. We have not violated the code of integrity in last 2 years;
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5. Our Security Deposit or EMD or performance security deposit or any other deposit was
not withheld (fully or partly) by the purchaser during any procurement process or
contract execution undertaken by purchaser in last 2 years;
6. We have not withdrawn our bids post submission of the same. (maximum incidents are
limited to 3)
7. If Owner / Partner / Director / Trustee of the organization is Owner / Partner / Director
/ Trustee of any other organization
8. We hereby declare that Our Owner / Partner / Director / Trustee are not Owner /
Partner / Director / Trustee of any other organization which is presently blacklisted /
Banned / Suspended by the Government / Semi-Government / PSUs, or any other
organization established in India.
We accept that in case of any irregularity, lapses, non-compliances, UPSRTC’s Boards decision
shall be final and binding on us.
Thanking you,
Yours faithfully
Signature of Authorised Signatory (with official seal) & Date
Name
:
Designation :
Address :
Telephone :
Fax : E-mail address :
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13.6 Annexure 6 - Profile of Personnel
(For resources as required in the RFP for evaluation purposes)
1. Name of the
employee
2 Proposed
position Project Manager/ Solution Architect
3 Designation 4 Date of Birth 5 Nationality
6
Total years of
relevant
experience
7 Certifications
8
Education
Qualification Name of
School /
College /
University
Degree
Obtained
Date Attended
9
Language
Language Read Write Speak
10
Employment
Record
Employer Position From To (Starting with present position list in reverse order)
11
Relevant
Experience
(Give an outline on the experience most pertinent to tasks
mentioned in the project. Describe degree of responsibility held on
these relevant assignments).
(Details shall be provided as per the number of project experience
in the evaluation criteria specified in the RFP. Bidders are expected
to clearly state the total number of projects for the respective
criterion as applicable.)
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Name of Assignment/Project
Year
Location
Client
Main project features
Positions held
Activities performed
12
Certification
I, the undersigned, certify that to the best of my knowledge and
belief, this bio-data correctly describes myself, my qualifications
and my experience.
Date:
Place:
Signature of the staff:
Signature of the Authorized Signatory
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13.7 Annexure 7 - Manpower details
1. The Bidder should provide a detailed resource deployment plan in place to ensure that
technically qualified staff is available to deliver the project.
2. The Bidder should provide the summary table of details of the manpower that will be
deployed.
S
No
Type of
resource
No. of
Resources
Key
Responsibilities
Years of
Relevant
Experience
Current
Position
in the
Firm
Educational
Qualification
1. Project Manager
2. Solution
Architect
3. System
Administrator
4. Business Analyst
5. Network
Administrator
6. Database
Administrator
7.
Operations
Manager (Team
Lead for ETIM,
ORS, Smart card,
)
8. Network
Engineers
9. Shift Manager -
CCC / Call Centre
10.
Divisional
Manager (one
each at 30
divisions)
11. FME
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S
No
Type of
resource
No. of
Resources
Key
Responsibilities
Years of
Relevant
Experience
Current
Position
in the
Firm
Educational
Qualification
12. CCC personnel
13. Trainer
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13.8 Annexure 8 - Details of Experience of Bidder in Various projects As per the format below, the bidder should provide information for each project on similar
assignments required for pre-qualification and technical evaluation criteria.
Sr. No. Credential for < Prequalification Criteria No. / Technical Criteria No>
Parameter Details
General Information
1. Customer Name
2.
Name of the contact person and
contact details for the client of the
assignment
3. Whether client visit
organized
can be (YES / NO)
Project Details
4. Project Title
5. Start Date and End Date
6. Date of Go-Live
7. Total Cost of the project
8. Current Status (Live / completed /
on-going / terminated / suspended)
9. No of staff provided
company
by your
10. Please indicate the current or the
latest AMC period with the client
(From Month –Year to Month-Year)
11. Please indicate whether the client is
currently using the implemented
solution
Size of the project
12. Number of total users and
concurrent users of the solution at
the client location(s):
Total users
Concurrent users
13. Training responsibilities of Bidder
14. Any other information to be shared
with Purchaser
Enclosures Required
Enclosure A:
Narrative Description of the Project
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Sr. No. Credential for < Prequalification Criteria No. / Technical Criteria No>
Parameter Details
Enclosure B:
Detailed Description of actual services provided by Bidder:
Enclosure C:
Documentary Proof
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13.9 Annexure 9 - Response to Eligibility and Evaluation Criteria
Form 9.1: Response to Eligibility Criteria
This table containing response against criteria needs to be part of the technical bid in the A&M section
S.NO Pre-qualification Criteria Documentary Evidence Type Reference
in
Bid/Page
No
1 Bid Covering Letter Bid Covering Letter .pdf 2 Scanned copy of EMD & Online payment of Tender Fee receipt. Scanned copy of EMD & Online
payment of Tender Fee receipt.
3 The Sole Bidder / Lead Bidder (All members in case of Consortium) shall be “A Company registered in India under the Companies Act 1956 or 2013 or The LLP Act 2008, as on 31st March 2020.
OR
“A partnership firm registered under Partnership Act, 1932 as on 31st March 2020.
OR
The Sole bidder/Member in case of consortium must be incorporated /
registered in any foreign country as per the applicable law of that respective
country. In this case bidder will have to submit an undertaking that bidder will
complete the necessary registration and open a registered office in India, within
3 months from the date of Letter of Intent. Maximum two companies shall be
allowed in a consortium excluding the Lead Bidder and each of which will be
jointly &
• Certificate of Incorporation or Registration
• Copy of the list of properly constituted management or governing body of the Organization Memorandum of Association
• A partnership deed duly registered under the Partnership Act
• The bidder must be incorporated / registered in any foreign country as per the applicable law of that respective country. In this case bidder will have to submit an undertaking that bidder will complete the necessary registration and open a registered office in India, within 3 months from the date of Letter of Intent.
• Certification of Incorporation registration in case of Foreign bidder,
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# Pre-qualification Criteria Documentary Evidence Type Reference
in
Bid/Page
No
severally responsible for execution and monitoring the project during project
tenure.
incorporation Documents other than English Language should be accompanied by a notarization translation to English.
• In case of Consortium or Joint Venture, copy of the Joint venture or Consortium Agreement, clearly specifying the roles and responsibilities and stake percentage of each of the members in the consortium or Joint venture, should be provided. All members of the consortium or Joint Venture will be jointly and severally responsible in the project.
(Registration proof shall include name
change/ impact of mergers or acquisitions
of the organisation.)
4 The Sole Bidder / Lead Bidder and its holding company should have a minimum
average annual turnover of INR 30 Crore (Rupees Thirty Crore) for the
preceding 3 financial years ended with 31st March 2020 (FY 2017-18, 2018-
19 and 2019-20).
* For conversion of US Dollars to Rupees, the rate of conversion shall be as per the
REFERENCE RATE published by RBI on the date of submission of the bid. In case
of any other currency, the same shall first be converted to US Dollars as on the
date 60 (sixty) days prior to the Application Due Date, and the amount so derived
• Audited Balance sheet and Profit & Loss account statement of the Sole Bidder for each of the last 3 audited financial years (FY 2017-18, 2018-19 and 2019-20).
• Certificate duly signed by Statutory Auditor of the Sole Bidder or Certified Chartered Accountant for average annual Turnover for last 3 financial years (FY 2017-18, 2018-19 and 2019-20).
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# Pre-qualification Criteria Documentary Evidence Type Reference
in
Bid/Page
No
in US Dollars shall be converted into Rupees at the aforesaid rate. The
conversion rate of such currencies shall be the daily representative exchange
rates published by the International Monetary Fund for the relevant date.
For the purpose of this criteria Annual turnover of only the Lead Bidder
and its Holding Company will be Considered.
5 Net Worth
• The Sole Bidder / Lead bidder should have positive net worth for last 3 years (FY 2017-18, 2018-19 and 2019-20).
6 The Lead Bidder must have experience of implementing and operating an E-
ticketing Project involving supply, installation, operation and maintenance of
Android/Linux based ETIMS with GPRS on
BOOT/BOT/DBOT/BOO/BO/Turnkey basis in any Government Public
Transport Organization in India or global as on the last date of bid
submission. (A qualifying project shall be defined as " A project consisting of supply,
design, implementation, operation and maintenance have maintained /
operated involving at least 750 ETIM for 12 months.)
Work Order + Completion Certificates from the client;
OR
Work Order + Self-Certificate of Completion (Certified by the Statutory Auditor);
OR
Work Order + Phase Completion Certificate
(for ongoing projects) from the client
7 The Lead Bidder (or Any bidder in case of a consortium) must have
experience of providing, implementing and operating E-ticketing Project for
public transport Authority in the last 5 years with minimum 1,50,000 smart
card-based transactions per month.
Work Order + Completion Certificates from the client;
OR
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# Pre-qualification Criteria Documentary Evidence Type Reference
in
Bid/Page
No
(A qualifying project shall be defined as " A project consisting of supply, design,
implementation, operation and maintenance have maintained / operated atleast
for 12 months.)
Work Order + Self-Certificate of Completion (Certified by the Statutory Auditor);
OR
Work Order + Phase Completion
Certificate (for ongoing projects) from the
client
8 The Lead bidder (or Any bidder in case of a consortium) should have experience
in providing, implementing and operating a web-based On line reservation
ticketing application with online transactions and payment gateway integration
for public transport authority in the last 5 years.
Work Order + Completion Certificates from the client;
OR
Work Order + Self-Certificate of Completion (Certified by the Statutory Auditor);
OR
Work Order + Phase Completion
Certificate (for ongoing projects) from the
client
9 The Bidder (or Any bidder in case of a consortium) should have a valid minimum
ISO 9001:2008 certificates or Payment Application Data Security Standard (PA /
PCI DSS) or CMMI Level 3 or higher as on last date of submission of the bid.
Copy of a Valid Certificate which is self- attested by the authorized signatory.
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in
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10 The lead Bidder should have direct authorization from the Original Equipment
Manufacturers (OEM) for supporting the components offered under this project.
The Bidder will have the responsibility of all kind of maintenance and support of
application software, hardware and networking component etc. specified in this
project.
Manufacturers Authorization letter in
favor of lead bidder from the
manufacturers of the items.
11 The Lead bidder should enclose a Letter of consent obtained from Cloud Service
Provider to participate in the Bid.
Authorised letter of Cloud Service
Provider
12 The Lead bidder (including all consortium members) should not be declared as
bankrupt or shall not have any proceeding for bankruptcy or insolvency/
debarred/ blacklisted / banned/ not being under declaration of ineligibility for
corrupt or fraudulent practices or Non-delivered or non-performance by any
Government /UPSRTC/ PSU/ Autonomous Body under any Law in India as on
date
of submission of the Bid.
An Affidavit on Rs. 100/- stamp paper
signed by the Authorized Signatory of the
Bidder and consortium members
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Form 9.2: Response to Evaluation Criteria
This table containing response against criteria needs to be part of the technical bid in the A&M section
Parameter
Evaluation Criteria
Documents to be submitted
Yes/No Type Reference in Bid/Page No
TQ 1.0 Financial Capability
TQ 1.1 Average annual turnover of the lead bidder and its consortium members for the preceding 3 financial years ended with 31st March 2020 (FY 2017-18,2018-19 and 2019-20).
Audited Financial Statements and Certificate duly signed by Statutory Auditor of the Bidder
For Rs 30 Cr to Rs 40 Cr For every additional Rs 10 Cr
TQ 2.0 Relevant Experience
TQ 2.1 Sole Bidder or Lead Bidder or Consortium Member should have experience in providing, implementing and operating e- ticketing Project with average count of monthly smart card based transactions in last 5 years (on BOOT/BOT/DBOT/BOO/BO/Turnkey basis)
Work Order AND Completion Certificates from the client If Substantially Completed** Project, Certificate for ongoing projects from the client or Statutory Auditor Certificate
Greater than 3,00,000 Cards Transaction
Greater than 2,00,000 and upto 3,00,000 Cards Transaction
Greater than 1,50,000 and upto 2,00,000 Cards Transaction
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Parameter
Evaluation Criteria
Documents to be submitted
Yes/No Type Reference in Bid/Page No
TQ 2.2 Sole Bidder or Lead Bidder or Any Consortium Memeber should have experience in implementation of ticketing project with supply & maintenance of Android/Linux Electronic Ticket Issuing Machines (ETIMs) in last 5 years (on BOOT/BOT/DBOT/BOO/BO/Turnkey basis)
Work Order AND Completion Certificates from the client If Substantially Completed** Project, Certificate for ongoing projects from the client or Statutory Auditor Certificate
Greater than 10,000 Devices Greater than 5,001 and upto 10,000 Devices
Upto 3000 Devices TQ 2.3 Sole Bidder or Lead Bidder or
Consortium Member should have experience in design, development and implementation of web-based ticketing application with online transactions and payment gateway integration in last 5 years (on BOOT/BOT/DBOT/BOO/BO/Turnkey basis).
Work Order AND Completion Certificates from thIf Substantially Completed** Project, Certificate for ongoing projects from the client or Statutory Auditor Certificate
Single project value above 15 Crores Single project value of above 10 Crores to 15 Crores
Single project value of 5 Crore to 10 Crores
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Parameter
Evaluation Criteria
Documents to be submitted
Yes/No Type Reference in Bid/Page No
TQ 2.4 Lead Bidder or Consortium Member should have experience of at least one project for development of a Mobile App for citizen centric services including payment gateway integration and customer complaints on both iOS and android platform.
Work Order AND Completion Certificates from the client If Substantially Completed** Project, Certificate for ongoing projects from the client or Statutory Auditor Certificate
Mobile App on iOS and Android Platform
Mobile App on Android Platform Mobile App on iOS Platform
TQ 3.0 Key Professionals Experience
TQ 3.1 The Sole bidder must have a team of employees on its rolls
Self-declaration and necessary proof to showcase employee skills and on payroll
Greater than 400 employees Greater than 201 to 400 employees 100 to 200 employees
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Parameter
Evaluation Criteria
Documents to be submitted
Yes/No Type Reference in Bid/Page No
TQ 3.2 Project Manager
Should be B.E./B. Tech / MCA and MBA / PGDBM with following project management experience. (i) Overall 15 years experience of working for large scale IT project including 03 years of e-ticketing implementation project in a project management role. (ii)Past Experience of minimum 03 years in e-ticketing implementation projects in transport domain is must. (Prior Experience of Working for large scale IT project with at least one project transport domain in a Project Management role)
CV of the Resources as per RFP prescribed format
E- Ticketing experience greater than 7 years E- Ticketing experience greater than 5 years and less than 7 years
E- Ticketing experience greater than 3 years and less than 5 years
TQ 3.3 Solution Architect Past Experience in e-ticketing or any other IT implementation projects with Government / PSU in India or overseas. Should be B.E. / B. Tech / MCA with following experience in designing and implementation of similar solution work
CV of the Resources as per RFP prescribed format
10 years & above 5 years & < 10 years less than 5 years
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Parameter
Evaluation Criteria
Documents to be submitted
Yes/No Type Reference in Bid/Page No
TQ 3.4 Bidder or Consortium Member should have following Valid Certificate as on the date of bid Submission.
Copy of relevant certificates PDF
CMMi Level 5/PCI/PADSS CMMI Level 3 and ISO 9001:2008 certificate
ISO 9001:2008 certificate TQ 4.0 Approach & Methodology Approach and methodology write up in detail TQ 4.1 1) Overall Approach & Methodology
for Implementation 2) Understanding of Objectives of UPSRTC 3) Project Roll-out / Training Plan 4) Solution Architecture 5) Operation / Maintenance work plan for entire solution (To be submitted duly signed)
Understanding of Scope of Work Approach, Methodology, and Project Roll-out Plan Operation and Maintenance, Quality Control and Management Plan.
(Bidder may also be called to give a presentation, if required, on the
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Evaluation Criteria
Documents to be submitted
Yes/No Type Reference in Bid/Page No
solution design to Evaluation Committee)
Total
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13.10 Annexure 10 - Project Experience Bidder Project Experience List
#
Project
Name
Client
Name
Role of
Bidder
Cost of
Assignment
Date of
Commencem-
ent of Project
Date of
Project
Go-Live
State in
India
Form: ETIM OEM Project List
#
Project
Name
Client
Name
Quantity
Supplied
Date of
Purchase/
Work Order
Is Project
Operationa
l (Yes/ No)
State of
Implement
ation
Date of
Go-Live
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13.11 Annexure 11 - Format for Manufacturer’s Authorization Form
(To be obtained from all OEMs on OEM letterhead)
RFP No.: <> Date:
To
The Chief General Manager (Operations)
Uttar Pradesh State Road Transport Corporation,
6MG Marg, Parivahan Bhawan, Tehri Kothi ,
Lucknow-226001
WHEREAS who are official manufacturers of
having factories at
do hereby authorize
to submit a Bid in relation to the Invitation for
Bids indicated above, the purpose of which is to provide the following Goods, manufactured
by us and to subsequently negotiate and sign the Contract.
We hereby extend our full guarantee and warranty for the complete project duration, with
respect to the Goods offered by the above firm in reply to this Invitation for Bids. We also
confirm that the Goods/Services supplied as a part of the RFP shall not be End of Sale / Life
/ Support for the entire contract period. Also the Goods / Services supplied as a part of RFP
shall be supported for the entire contract period. The products offered by us are of equivalent
or higher specifications as mentioned in the RFP.
Signature:
Full Name:
Address:
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13.12 Annexure 12 - List of Sub-Contractors and OEMs and their details List of Sub-Contractors
Sr.
No.
Role Name of Sub-
Contractor / OEM
Responsibility Products/Services
Offered
Bidder:
Signature
Name
Designation
Company
Date
------------------------
------------------------
------------------------
------------------------
------------------------
List of OEMs
Sr.
No.
Role Name of OEM Responsibility Products/Services
Offered
Bidder:
Signature
Name
Designation
Company
Date
------------------------
------------------------
------------------------
------------------------
------------------------
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13.13 Annexure 13 - Details of Sub-Contractors and OEMs Details of Sub-Contractors and OEMs
The bidder must provide the following details for the sub-contractors and original
manufacturers of all the products proposed to be provided:
S.
No.
Particulars Description/
Details
Reference Documents Page No.
A. Name of Organization - -
B. Contact Details - -
Address
Telephone No.
Fax
Website
C. Incorporation
Details
Certified copy of
incorporation under Indian
Companies Act, 1956
Or as per Registration laws
of Respective Country
Incorporation
Number
Date of Incorporation
Authority
D. Sales/Trade Tax
Regn. Details
Certified copy of valid
Sales/Trade Tax Registration
Foreign bidders to submit
documents within 3 months
of LOI
Sales/Trade Tax No.
Date
Registration
Authority
E. Service Tax Regn
Details
Certified copy of valid
Service Tax Registration in
India
Foreign bidders to submit
documents within 3 months
of LOI
Service Tax No.
Date
Registration
Authority
F. Legal Status of
Company
G. Name of Authorized
Signatory
Special Power of Attorney,
duly authorizing the person
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S.
No.
Particulars Description/
Details
Reference Documents Page No.
Position signing the bid documents to
sign on behalf of the bidder
and thereby binding the
bidder
Telephone
Fax
Mobile
H. ISO 9001:2008
certification
Copy of Certificate issued by
respective agency
a) Issue Date
b) Valid Up to
c) Authority
d) Field / Area
I. Any other
certifications
Copy of Certificate issued by
respective agency
a) Issue Date
b) Valid Up to
c) Authority
d) Field / Area
J. Number & Address
of Offices
a) In India
b) In Uttar Pradesh
Full Name and Signature of the Authorized Representative:
Bidder:
Signature
Name
Designation
Company
Date
------------------------
------------------------
------------------------
------------------------
------------------------
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14 Commercial Bid Formats
14.1 Annexure 1 - Covering Letter: Commercial Bid (To be submitted on the Letterhead of the Bidder)
To
The Chief General Manager (Operations)
Uttar Pradesh State Road Transport Corporation,
6MG Marg, Parivahan Bhawan, Tehri Kothi ,
Lucknow-226001
Sir,
Subject: Response to the Request for Proposal (RFP) “Selection of a system integrator for
implementing “IoT based Integrated Bus Ticketing System” for Uttar Pradesh State Road
Transport Corporation (UPSRTC)
Reference: Tender/UPSRTC/ETIM/IoT/2021 We, the undersigned Bidders, having read and examined in detail all sections of the RFP document in respect of “Selection of a system integrator for implementing “IoT based Integrated Bus Ticketing System” for Uttar Pradesh State Road Transport Corporation (UPSRTC), do hereby propose to provide the solutions and services as specified in the Tender document -Tender/UPSRTC/ETIM/IoT/2020 Price and Validity
All the prices mentioned in our proposal are in accordance with the terms as specified in
the Tender documents. All the prices and other terms and conditions of this proposal are
valid for a period of 180 calendar days from the date of submission of the Proposal.
We hereby confirm that our proposal prices include all taxes.
1. We have studied the clause relating to Indian Tax and hereby declare that if any income
tax, surcharge on Income Tax, Professional and any other Corporate Tax in altercated
under the law, we shall pay the same.
2. Tender Pricing
We further confirm that the prices stated in our proposal are in accordance with all
requirements, instruction, terms and conditions and procedures included in RFP
documents.
3. Qualifying Data
We confirm having submitted the information as required by you in your Instruction to
Bidders. In case you require any other further information/documentary proof in this
regard before evaluation of our Bid, we agree to furnish the same in time to your
satisfaction.
4. Proposal Price
We declare that our proposal Price is for the entire scope of the work as specified in the
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Schedule of Requirements and Tender documents. The price quoted will remain firm
during the contract period.
We hereby declare that our Proposal is made in good faith, without collusion or fraud and
the information contained in the Proposal is true and correct to the best of our knowledge
and belief.
We understand that our Proposal is binding on us during the validity period or the
extensions thereof and that you are not bound to accept a Proposal you receive.
We confirm that no deviations are attached here with this commercial offer.
Thanking You,
Yours faithfully,
(Signature of the Bidder)
Printed Name
Designation
Seal
Date:
Place:
Business Address: Dow
nload
ed fro
m
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14.2 Annexure 2 - Commercial Proposal Format
Note: Commercial Offer has to be entered online only. An Online Form, similar to the
Commercial format given below, will be available to the bidders in Commercial Envelope (C1)
during Online Bid Preparation stage where bidders would quote their offer. The bidder will
provide the commercial quote on bidder's company letter head duly signed and stamped by
authorized signatory, scan and upload in the commercial bid envelope.
#
Description
Price (In INR)
GST
(%)
GST (In INR)
Other Taxes Applicable (Please Specify tax and %)
Other Taxes Applicable (In INR)
Net per ticket cost incl. of all (In INR)
1 Per Ticket Cost
Net Per Ticket Cost (In words):………………………………………………………………………………………..
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15 Other Annexures 15.1 Annexure A - Proforma for Bank Guarantee for Contract
Performance
Ref: Date
Bank Guarantee No:
To
The Chief General Manager (Operations)
Uttar Pradesh State Road Transport Corporation,
6MG Marg, Parivahan Bhawan, Tehri Kothi ,
Lucknow-226001
1. Against contract vide Advance Acceptance of the Tender No. dated
covering (hereinafter called the said
“Contract”) entered into between to Uttar Pradesh State Road Transport Corporation
(UPSRTC) (hereinafter called "the Purchaser") and (hereinafter called the
“Bidder”) this is to certify that at the request of the Bidder we ----------- Bank Ltd., are
holding in trust in favor of the Purchaser, the amount of (write
the sum here in words) to indemnify and keep indemnified the Purchaser against any loss
or damage that may be caused to or suffered by the Purchaser by reason of any breach by
the Bidder of any of the terms and conditions of the said contract and/or in the
performance thereof. We agree that the decision of the Purchaser, whether any breach of
any of the terms and conditions of the said contract and/or in the performance thereof has
been committed by the Bidder and the amount of loss or damage that has been caused or
suffered by the Purchaser shall be final and binding on us and the amount of the said loss
or damage shall be paid by us forthwith on demand and without demur to the Purchaser.
2. We Bank Ltd, further agree that the guarantee herein
contained shall remain in full force and effect during the period that would be taken for
satisfactory performance and fulfillment in all respects of the said contract by the Bidder
i.e. till hereinafter called the said date and that if any claim accrues or
arises against us Bank Ltd, by virtue of this guarantee before the said date,
the same shall be enforceable against us
Bank Ltd, notwithstanding the fact that the same is enforced within six months after the
said date, provided that notice of any such claim has been given to us Bank
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Ltd, by the Purchaser before the said date. Payment under this letter of guarantee shall
be made promptly upon our receipt of notice to that effect from the Purchaser.
3. It is fully understood that this guarantee is effective from the date of the said contract and
that we Bank Ltd, undertake not to revoke this guarantee during its
currency without the consent in writing of the Purchaser.
4. We undertake to pay to the Purchaser any money so demanded notwithstanding any
dispute or disputes raised by the Bidder in any suit or proceeding pending before any
court or Tribunal relating thereto our liability under this present bond being absolute and
unequivocal.
5. The payment so made by us under this bond shall be a valid discharge of our liability for
payment there under and the Bidder shall have no claim against us for making such
payment.
6. We Bank Ltd, further agree that the Purchaser shall have
the fullest liberty, without affecting in any manner our obligations hereunder to vary any
of the terms and conditions of the said contract or to extend time of performance by the
Tendered from time to time or to postpone for any time off from time to time any of the
powers exercisable by the Purchaser against the said Bidder and to forebear or enforce
any of the terms and conditions relating to the said contract and we, Bank
Ltd., shall not be released from our liability under this guarantee by reason of any such
variation or extension being granted to the said Bidder or for any forbearance by the
Purchaser to the said Bidder or for any forbearance and or omission on the part of the
Purchaser or any other matter or thing whatsoever, which under the law relating to
sureties, would, but for this provision have the effect of so releasing us from our liability
under this guarantee.
7. This guarantee will not be discharged due to the change in the constitution of the Bank or
the Bidder.
Date
Place
Witness
Signature
Printed name
(Bank's common seal)
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15.2 Annexure B - Proforma for Security Deposit
To,
The Chief General Manager (Operations)
Uttar Pradesh State Road Transport Corporation,
6MG Marg, Parivahan Bhawan, Tehri Kothi ,
Lucknow-226001
WHEREAS .............................................................. (Name of Bidder) hereinafter called "The Bidder"
has decided to participate in the tender number .......... , hereinafter called "Tender" published
by UPSRTC, hereinafter called "UPSRTC".
AND WHEREAS it has been stipulated by you in the said Tender that the Bidder shall
furnish you with a Demand Draft or Pay Order or Bank Guarantee (of Nationalized Bank)
for the sum specified therein as Security Deposit for compliance with the Bidder's
obligations in accordance with the Tender.
AND WHEREAS we have agreed to give the Bidder a guarantee
THEREFORE WE hereby affirm that we are Guarantors and responsible to you, on behalf
of the Bidder, up to a total of Rs. /- (Rupees <in words> only) and we
undertake to pay you, upon your first written demand declaring the Bidder to be in default
of the tender conditions and without cavil or argument any sums within the limit of Rs.
/- as aforesaid, without your needing to
prove or to show this grounds or reasons for your demand or the sum specified therein.
This guarantee is valid until the .............day of....................200….
(Signature and Seal of Bank)
Date: Address: Witness:
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(To be executed on Stamp paper of appropriate value)
THIS JOINT BIDDING AGREEMENT is entered into on this the ………… day of …………
20…
AMONGST
1. M/s Limited, a company incorporated under the Companies Act, 1956/2013 or
a partnership firm registered under The Partnership ACT, 1932 or Any other
legal entity referred to in Clause 12.27 of RFP, through Mr./Mrs ………………
having its registered office at ………… (Hereinafter referred to as the “First
Part” which expression shall, unless repugnant to the context include its
successors and permitted assigns)
AND
2. M/s Limited, a company incorporated under the Companies Act, 1956/2013 or
a partnership firm registered under The Partnership ACT, 1932 or Any other
legal entity referred to in Clause 12.27 of RFP, through Mr./Mrs ………………
having its registered office at ………… (hereinafter referred to as the “Second
Part” which expression shall, unless repugnant to the context include its
successors and permitted assigns)
AND
3. M/s Limited, a company incorporated under the Companies Act, 1956/2013 or
a partnership firm registered under The Partnership ACT, 1932 or Any
other legal entity referred to in Clause 12.27 of RFP, through Mr./Mrs
……………… having its registered office at ………… (hereinafter referred to
as the “Third Part” which expression shall, unless repugnant to the
context include its successors and permitted assigns)}
FORMAT FOR JOINT BIDDING DOCUMENT
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The above mentioned parties of the FIRST, SECOND, THIRD PART are
collectively referred to as the “Parties” and each is individually
referred to as a “Party”
WHEREAS, (A) Uttar Pradesh State Road Transport Corporation (UPSRTC), established under the Road
Transport Corporations Act, 1950, represented by its Managing Director and having its
principal office at 6, MG Marg, Parivahan Bhawan Lucknow 226001, Uttar Pradesh , India
(hereinafter referred to as the “Authority” which expression shall, unless repugnant to
the context or meaning thereof, include its administrators, successors and assigns) has
invited bids (the “Bids”) by its Request for Proposal No. ………… dated 26/02/2021 (the
“RFP”) for SELECTION OF SYSTEM INTEGRATOR FOR IMPLEMENTATION OF IOT
BASED INTEGRATED BUS TICKETING SYSTEM at UPSRTC
(B)The Parties are interested in jointly bidding for the Project as members of a Consortium
and in accordance with the terms and conditions of the RFP document and other bid
documents in respect of the Project, and
(C)It is a necessary condition under the RFP document that the members of the Consortium
shall enter into a Joint Bidding Agreement and furnish a copy thereof with the Bid.
NOW IT IS HEREBY AGREED as follows:
1. Definitions and Interpretations
In this Agreement, the capitalized terms shall, unless the context otherwise
requires, have the meaning ascribed thereto under the RFP.
2. Consortium
2.1The Parties do hereby irrevocably constitute a consortium (the “Consortium”) for
the purpose of jointly participating in the Bidding Process for the Project.
2.2 The Parties hereby undertake to participate in the Bidding Process only through
this Consortium and not individually and/ or through any other consortium
constituted for this Project, either directly or indirectly.
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3 Covenants
The Parties hereby undertake that in the event the Consortium is declared the
Winning Bidder, all the parties of the consortium will have to get into a legal
Agreement and formulate a Special Purpose Vehicle (SPV) under the
companies Act, exclusively for the Implementation of IOT based integrated
bus ticketing system, within 15 days from the date of issue of LOA/LOI which
can be further extended by UPSRTC in case of any difficulty on the request of
the Consortium.
4 Role of the Parties
The Parties hereby undertake to perform the roles and responsibilities as described below:
1. Party of the First Part shall be the Lead member of the Consortium and
shall have the power of attorney from all Parties for conducting all
business for and on behalf of the Consortium during the Bidding
Process;
2. Party of the Second Part shall be {the Member of the Consortium; and}(role to be defined)
3. Party of the Third Part shall be the {Member of the Consortium; }(role to be defined)
5 Lock-in Period
5.1 The Parties undertake to adhere to the Lock-in Period as per the provisions of
the RFP document.
6 Shareholding in the SPV
6.1 The Parties agree that the proportion of shareholding among the Parties in the
SPV shall be as follows:
First Party:
Second Party:
{Third Party:}
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6.2 Members of the Consortium shall nominate the member with the highest equity
share in the consortium as the lead member (the “Lead Member”), who shall
have an equity share of not less than 51% in the Consortium during the entire
project tenure. The nomination(s) shall be supported by a Power of Attorney, as
per the format at Annexure-VIII, signed by all the other members of the
Consortium;
6.3 Through this Jt. bidding agreement, the members convey the intent to form an SPV
with shareholding/ ownership equity commitment(s) in accordance with this RFP and percentage of share holding described above, and to enter into an agreement with UPSRTC for the project and subsequently carry out all the responsibilities to undertake the Project if awarded to the Consortium;
6.4 The Parties undertake that they shall comply with all equity lock-in
requirements set forth in RFP.
7 Joint and Several Liability
The Parties do hereby undertake to be jointly and severally responsible for
all obligations and liabilities relating to the Project and in accordance with
the terms of the RFP a till such time as the Financial Close for the Project is
achieved .
Representation of the Parties
Each Party represents to the other Parties as of the date of this Agreement that:
(A) Such Party is duly organized, validly existing and in good standing under the laws of its incorporation and has all requisite power and authority to enter into this Agreement;
(B) The execution, delivery and performance by such Party of this Agreement has been authorized by all necessary and appropriate corporate or governmental action and a copy of the extract of the charter documents and board resolution/ Power of Attorney in favor of the person executing this Agreement for the delegation of owner and authority to execute this Agreement on behalf of the Consortium Member is annexed to this Agreement, and will not, to the best of its knowledge:
1. require any consent or approval not already obtained;
2. violate any Applicable Law presently in effect and having applicability
to it;
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3. violate the memorandum and articles of association, by-laws or other
applicable organizational documents thereof;
4. violate any clearance, permit, concession, grant, license or other
governmental authorization, approval, judgment, order or decree or
any mortgage agreement, indenture or any other instrument to which
such Party is a party or by which such Party or any of its properties or
assets are bound or that is otherwise applicable to such Party; or
5. create or impose any liens, mortgages, pledges, claims, security interests,
charges or encumbrances or obligations to create a lien, charge, pledge,
security interest, encumbrances or mortgage in or on the property of
such Party, except for encumbrances that would not, individually or in
the aggregate, have a material adverse effect on the financial condition
or prospects or business of such Party so as to prevent such Party from
fulfilling its obligations under this Agreement;
(C) this Agreement is the legal and binding obligation of such Party, enforceable
in accordance with its terms against it; and
(D) there is no litigation pending or, to the best of such Party's knowledge, threatened to which it is a party that presently affects or which would have a material adverse effect on the financial condition or prospects or business of such Party in the fulfilment of its obligations under this Agreement.
8 Termination
This Agreement shall be effective from the date hereof and shall
continue in full force and effect until the need to continue the Consortium in
its present form, till formation of the SPV as defined above and all the clauses
of this consortium agreement will be deemed to be incorporated in the MOA
and AOA of the SPV ,in case the Project is awarded to the Consortium.
However, in case the Consortium does not get selected for award of the Project,
the Agreement will stand terminated upon return of the Bid Security by the
Authority to the Bidder.
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9 Miscellaneous
9.1 This Joint Bidding Agreement shall be governed by laws of India.
9.2 The Parties acknowledge and accept that this Agreement shall not be
amended by the Parties without the prior written consent of the Authority.
IN WITNESS WHEREOF THE PARTIES ABOVE NAMED HAVE EXECUTED
AND DELIVERED THIS AGREEMENT AS OF THE DATE FIRST ABOVE
WRITTEN.
SIGNED, SEALED AND DELIVERED SIGNED, SEALED AND DELIVERED
For and on behalf of
LEAD MEMBER by: SECOND PART
(Signature) (Signature)
(Name) (Name)
(Designation) (Designation)
(Address) (Address)
SIGNED, SEALED AND DELIVERED
For and on behalf of THIRD PART
(Signatu
re)
(Name)
(Design
ation)
(Addres
s)
In the presence of:
1. 2.
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Notes:
1 The mode of the execution of the Joint Bidding Agreement should be in accordance with the procedure, if any, laid down by the Applicable Law and the charter documents of the executant(s) and when it is so required, the same should be under common seal affixed in accordance with the required procedure.
2 Each Joint Bidding Agreement should attach a copy of the extract of the
charter documents and documents such as resolution / power of attorney in favour of the person executing this Agreement for the delegation of power and authority to execute this Agreement on behalf of the Consortium Member.
3 For a Joint Bidding Agreement executed and issued overseas, the
document shall be legalised by the Indian Embassy and notarized in the jurisdiction where the Power of Attorney has been executed.
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(On a Stamp Paper of relevant value)
POWER OF ATTORNEY
Know all men by these presents, We…………………………………………….. (name of the
firm and address of the registered office) through resolution passed in Board of Directors meeting
dated ----------- do hereby irrevocably constitute, nominate, appoint and authorise Mr/ Ms
(name), …………………… son/daughter/wife of
……………………………… and presently residing at …………………., who is presently
employed with us and holding the position of ……………………………. , as our true
and lawful attorney (hereinafter referred to as the “Attorney”) to do in our name and on our
behalf, all such acts, deeds and things as are necessary or required in connection with or
incidental to submission of our bid for Selection of a System Integrator for
Implementing of new Electronic Ticket Issuance and Online Reservation System
(IOT-IBTS) at UPSRTC including but not limited to signing and submission of all bids and
other documents and writings, participate in Pre-Bids and other conferences and providing
information/ responses to the Authority, representing us in all matters before the Authority,
signing and execution of all contracts/agreements and undertakings consequent to acceptance of
our bid, and generally dealing with the Authority in all matters in connection with or relating to
or arising out of our bid for the said Project and/ or upon award thereof to us and/or till the
entering into the Contract/ Agreements
AND we hereby agree to ratify and confirm and do hereby ratify and confirm all acts, deeds and
things done or caused to be done by our said Attorney pursuant to and in exercise of the powers
conferred by this Power of Attorney and that all acts, deeds and things done by our said Attorney
in exercise of the powers hereby conferred shall and shall always be deemed to have been done
by us.IN WITNESS WHEREOF WE, , THE ABOVE NAMED PRINCIPAL
HAVE EXECUTED THIS POWER OF ATTORNEY ON THIS ……… DAY OF …………. 2020
For
…………………………..
FORM A1: FORMAT FOR LETTER OF BID FORMAT FOR POWER OF ATTORNEY FOR SIGNING BID
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(Signature, name, designation and address)
Witnesses:
1.
(Notarised)
2.
Notes:
1. To be executed by the sole Bidder in accordance with the BOD’s resolution.
2. The mode of execution of the Power of Attorney should be in accordance with the
procedure, if any, laid down by the applicable law and the charter documents of the
executant (s) and when it is so required the same should be under common seal affixed
in accordance with the required procedure.
3. Wherever required, the Bid should submit for verification the extract of the charter
documents and documents such as a board or shareholders’ resolution/ power of attorney
in favor of the person executing this Power of Attorney for the delegation of power
hereunder on behalf of the Bid.
4. For a Power of Attorney executed and issued overseas, the document will also have to be
legalized by the Indian Embassy and notarized in the jurisdiction where the Power of
Attorney is being issued. However, the Power of Attorney provided by Bidders from
countries that have signed the Hague Legislation Convention 1961 are not required to be
legalized by the Indian Embassy if it carries a conforming Apostille certificate.
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(On a Stamp Paper of relevant value)
POWER OF ATTORNEY
Whereas the UPSRTC (“the Authority”) has invited bids from interested parties for the
SELECTION OF SYSTEM INTEGRATOR FOR IMPLEMENTATION OF IOT BASED
INTEGRATED BUS TICKETING SYSTEM Project (the “Project”).
Whereas, …………………….., …………………….., …………………….. and
………………………………………………………………………………..and
------------------------------------…………………………………………………..(collectively the
“Consortium”) being Members of the Consortium are interested in bidding for the Project in
accordance with the terms and conditions of the Request for Proposal (RFP) and other connected
documents in respect of the Project, and
Whereas, it is necessary for the Members of the Consortium to designate one of them as the Lead
Member with all necessary power and authority to do for and on behalf of the Consortium, all acts,
deeds and things as may be necessary in connection with the Consortium’s bid for the Project and
its execution.
NOW THEREFORE KNOW ALL MEN BY THESE PRESENTS
We, M/s /Mr./Mrs ......................................having our registered office (postal address in case of
Individual as consortium member) at …………………….., M/s /Mr./Mrs.. ……………………..
having our registered office (postal address in case of Individual as consortium member) at
…………………….., M/s /Mr./Mrs. …………………….. having our registered office (postal
address in case of Individual as consortium member) at …………………….., duly
authorized by respective organization/company through Board of Director’s resolution to do so
(hereinafter collectively referred to as the “Principals”) do hereby irrevocably designate, nominate,
constitute, appoint and authorize M/S/ Mr./Mrs. …………………….. having its registered office
(postal address in case of Individual as lead member) at …………………….., being one of the
Members of the Consortium, as the Lead Member and true and lawful attorney of the Consortium
(hereinafter referred to as the “Attorney”). We hereby irrevocably authorize the Attorney (with power
to sub-delegate) to conduct all business for and on behalf of the Consortium and any one of us during
the bidding process and, in the event the Consortium is awarded the contract, during the
execution of the Project and in this regard, to do on our behalf and on behalf of the
FORMAT FOR POWER OF ATTORNEY FOR LEAD MEMBER OF CONSORTIUM
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Consortium, all or any of such acts, deeds or things as are necessary or required or incidental
to the submission of its bid for Selection of System Integrator for implementation of IoT based
integrated bus ticketing system- IoT IBTS at UPSRTC, including but not limited to signing and
submission of all bids and other documents and writings, accept the Letter of Acceptance,
participate in bidders’ and other conferences, respond to queries, submit information/
documents, sign and execute contracts and undertakings consequent to acceptance of the bid
of the Consortium and generally to represent the Consortium in all its dealings with the
Authority, and/ or any other Government Agency or any person, in all matters in connection
with or relating to or arising out of the Consortium’s bid for the Project and/ or upon award
thereof till the Concession and Lease Agreements are entered into with the Authority.
AND hereby agree to ratify and confirm and do hereby ratify and confirm all acts, deeds and things
done or caused to be done by our said Attorney pursuant to and in exercise of the powers conferred
by this Power of Attorney and that all acts, deeds and things done by our said Attorney in exercise
of the powers hereby conferred shall and shall always be deemed to have been done by us/
Consortium. IN WITNESS WHEREOF WE THE PRINCIPALS ABOVE NAMED HAVE EXECUTED THIS
POWER OF ATTORNEY ON THIS …………………. DAY OF ……….
For ……………………..
(Signature)
……………………..
(Name & Title)
For ……………………..
(Signature)
……………………..
(Name & Title)
For ……………………..
(Signature)
……………………..
(Name & Title)
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Witnesses:
1.
2.
………………………………………
(Executants)
(To be executed by all the Members of the Consortium)
Note:
1. The mode of execution of the Power of Attorney should be in accordance with the
procedure, if any, laid down by the applicable law and the charter documents of the
executant(s) and when it is so required the same should be under common seal affixed
in accordance with the required procedure.
2. Also, wherever required, the Bidder should submit for verification of the extract of the
charter documents and documents such as a board or shareholders’ resolution/ power
of attorney in favor of the person executing this Power of Attorney for the delegation
of power hereunder on behalf of the Bidder.
3. For a Power of Attorney executed and issued overseas, the document will also have to
be legalized by the Indian Embassy and notarized in the jurisdiction where the Power
of Attorney is being issued. However, the Power of Attorney provided by Bidders from
countries that have signed the Hague Legislation Convention 1961 are not required to
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Extract of minutes of board of directors meeting of ABC Private Limited held at the registered office at _________________ on 21st October 2020 AT 11:00 AM
Person Present : 1. Mr. 2. Mr. Resolved that the company has decided to authorize Mr. _______(Director) as Authorised Signatory for bidding in the e-tender floated by UPSRTC, E-tender number_____________, and to sign and submit various document electronically and/or physically and to make applications, communications, representations, modifications or alterations on behalf of the Company before the UPSRTC committee as and when required. The acts done and documents shall be binding on the company until the same is withdrawn by giving written notice thereof . Specimen signature of Authorised Signatory Resolved further that, a copy of the above resolution duly certified as true by designated directors of the company. For and on behalf of board of directors of ABC Private Limited Mr. _________ Mr. __________ (Director) (Director) DIN : DIN :
FORMAT FOR BOARD RESOLUTION OF MEMBER OF CONSORTIUM/JV(TO BE GIVEN ON COMPANY LETTER HEAD)
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Extract of minutes of board of directors meeting of XYZ Private Limited held at the registered office at _________________ on 21st October 2020 AT 11:00 AM
Person Present : 1. Mr. 2. Mr. Resolved that the company has decided to authorize Mr. _______(Director) as Authorised Signatory for entering into a Joint Venture with company LMN Private Limited and OPQ Private Limited, for the purpose of bidding in the e-tender floated by UPSRTC, E-tender number_____________, and to sign and submit various document electronically and/or physically for entering into Joint Venture and to make applications, communications, representations, modifications or alterations on behalf of the Company before the UPSRTC committee as and when required. The acts done and documents shall be binding on the company until the same is withdrawn by giving written notice thereof . Specimen signature of Authorised Signatory Resolved further that, a copy of the above resolution duly certified as true by designated directors of the company. For and on behalf of board of directors of XYZ Private Limited Mr. _________ Mr. __________ (Director) (Director) DIN : DIN :
FORMAT FOR BOARD RESOLUTION FOR SOLE BIDDER( TO BE GIVEN ON COMPANY LETTER HEAD)
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15.8 Annexure C - Bid Submission processes
INSTRUCTIONS TO BIDDERS
GENERAL INSTRUCTIONS:
The bidders are requested to familiarize themselves with the use of the e-Tendering portal of Government of Uttar Pradesh well in advance
To view- Tender Notice, Detailed Time Schedule, Tender Document for this Tender and subsequently purchase the Tender Document and its supporting documents, kindly visit following e-Tendering website of Government of Uttar Pradesh: https://etender.up.nic.in
The Contractors participating first time for e-Tenders on GoUP e-tendering portal will have to complete the Online Registration Process for the e-Tendering portal. A link for enrollment of new bidders has been provided on https:// etender.up.nic.in
All bidders interested in participating in the online e-Tendering process are required to procure Class II or Class III Digital e-Token having 2 certificates inside it, one for Signing/Verification purpose and another for Encryption/Decryption purpose. The tender should be prepared & submitted online using individual’s Digital e-Token.
PURCHASE AND DOWNLOADING OF TENDER FORM:
The tender document is uploaded / released on Government of Uttar Pradesh (GoUP) e- tendering website https://etender.up.nic.in. Tender document and supporting documents may be purchased and downloaded from following link on www.upsrtc.com by filling demand draft details online. Subsequently, bid has to be prepared and submitted online ONLY as per the schedule.
Tender forms will be sold manually from UPSRTC Head office, Lucknow.
Only those Tender offers shall be accepted for evaluation for which non-refundable Tender Fee of Rs.10,000/- ( INR Ten Thousand Only) refer to clause 1.8
PREPARATION & SUBMISSION OF BIDS
Both the Bids (Technical as well as Commercial) shall have to be prepared and subsequently submitted online only. Bids not submitted online will not be entertained.
Online Bid Preparation
In Bid Preparation stage, bidders get access to Online Technical and Commercial Envelopes where they require uploading documents related to technical eligibility criteria and quote commercial offer for the work / item in respective online envelopes.
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TECHNICAL BID
Following documents should be uploaded in Online Technical Envelope (T1) in PDF format, if required can be zipped as well and then uploaded. These documents need to be digitally signed by individual contractor’s digital signature and uploaded during Online Bid Preparation stage.
COMMERCIAL BID
All commercial offers must be prepared online (An online form will be provided for this purpose in Online Commercial Envelope (C1), during Online Bid Preparation stage). Commercial bid will include covering letter as per Section 14, Annexure 1. Apart from this the bidder will provide the commercial quote on bidder's company letter head duly signed and stamped by authorized signatory, scan and upload in the commercial bid envelope.
Any bidder should not quote his offer anywhere directly or indirectly in Technical Envelope (T1), failing which the Commercial Envelope (C1) shall not be opened and his tender shall stand rejected.
Note: During Online Bid Preparation stage, bidders are allowed to make any changes or
modifications in the bid data uploaded by them in Technical (T1) as well as Commercial (C1)
envelope. Once a bidder successfully completes the Bid Preparation stage (by generating the
Hash Values for T1 and C1), system won’t allow him/her to make any further changes or
modifications in the bid data.
Online Bid Submission
In this stage, bidders who have successfully completed their Bid Preparation stage are required to transfer the data, already uploaded by them during Bid Preparation stage, from their custody to department’s custody.
Note: During this stage, bidders won’t have any capability to make any kind of changes or
editing into technical as well as commercial data.
EARNEST MONEY DEPOSIT (EMD)
Refer to section 12.12 of this document. Offers made without Earnest Money Deposit shall be rejected.
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INSTRUCTION TO BIDDERS FOR ONLINE BID PREPARATION & SUBMISSION
• During the activity of Bid Preparation, the tenderer is required to upload all the
documents of the technical bid by scanning the documents and uploading those in the PDF
format. This apart, tenderer will have to quote commercial offer for the work / item, for
which bids are invited, in an online form made available to them in Commercial Envelope.
This activity of Bid Preparation should be completed within the pre-scribed schedule
given for bid preparation.
• After Bid Preparation, the tenderer is required to complete Bid Submission activity
within pre-scribed schedule without which the tender will not be submitted.
• Non-payment of processing fees will result in non-submission of the tender and
Department will not be responsible if the tenderer is not able to submit their offer due to
non- payment of processing fees to the e-tendering agency.
Detailed list of different modes of online payment to e-tendering service provider (E- Payment Options) has been provided under E-Tendering Toolkit for Bidders
The date and time for online preparation followed by submission of envelopes shall strictly apply in all cases. The tenderers should ensure that their tender is prepared online before the expiry of the scheduled date and time and then submitted online before the expiry of the scheduled date and time. No delay on account of any cause will be entertained. Offers not submitted online will not be entertained.
If for any reason, any interested bidder fails to complete any of online stages during the complete tender cycle, department shall not be responsible for that and any grievance regarding that shall not be entertained.
Any amendment to the tender will be placed on sub portal of the Department, who have invited the bids, on e-tendering portal of the Govt. of Uttar Pradesh. The tenderer will not be communicated separately regarding the amendment.
OPENING OF BIDS:
The bids that are submitted online successfully shall be opened online as per date and time given in detailed tender schedule (if possible), through e-Tendering procedure only in the presence of bidders.
Bids shall be opened either in the presence of bidders or it’s duly authorised representatives. The bidder representatives who are present shall sign a register evidencing their attendance. Only one representative per applicant shall be permitted to be present at the time of opening
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the tender. TECHNICAL ENVELOPE (T1):
First of all, Technical Envelope of the tenderer will be opened online through e-Tendering procedure to verify its contents as per requirements.
At the time of opening of technical bid the tenderer should bring all the original documents that have been uploaded in the Online Technical Envelope (T1) so that same can be verified at the time of opening of technical bid.
If the tenderer fails to produce the original documents at the time of opening of technical bid then the decision of the committee taken on the basis of document uploaded will be final and binding on the tenderer.
If the various documents contained in this envelope do not meet the requirements, a note will be recorded accordingly by the tender opening authority and the said tenderer’s Commercial Envelope will not be considered for further action but the same will be recorded.
Decision of the tender opening authority shall be final in this regard.
The commercial bids shall not be opened till the completion of evaluation of technical bids. The commercial Bids of only technically qualified Bidders as mentioned above will be opened.
COMMERCIAL ENVELOPE (C1):
This envelope shall be opened online as per the date and time given in detailed tender schedule (if possible), through e-Tendering procedure only,
Final List of Documents to be uploaded Online:
All should be uploaded by the bidders in the form Excel Files in the same order as mentioned
below, on the e-Tendering website during Online Bid Preparation stage.
Note: During Online Bid Preparation, apart from the above-mentioned documents, if any
need arises to upload additional documents in Technical Envelope, an option of ‘Upload
Additional Documents’ has been provided in the e-Tendering software which will be
available to bidders during Online Bid Preparation stage.
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16 General conditions and definitions In this Contract, the following terms shall be interpreted as indicated:
1. The “Purchaser” shall mean the Uttar Pradesh State Road Transport Corporation
(‘UPSRTC’), and its successors and assignees.
2. The “Bidder” shall mean the Organization on whose behalf the tender response has
been submitted and bid to perform the Contract has been accepted by the Purchaser
and is named as such in the Contract Agreement
3. The “Selected Bidder” shall mean the Organization selected by Purchaser as a result
of the tendering process described in this tender document.
4. The Term “Bidder” essentially means the Organization who is fully responsible
towards UPSRTC for providing turnkey solution for Supply, Installation,
Implementation, Maintenance, and Operations of the e-ticketing and ORS solution,
maintaining third party DR services and provide related services as per the
requirements and terms and conditions specified in this tender / contract.
5. “Goods” means all of the software, products accessories and/or other material / items
which the SI is required to install and maintain under the contract.
6. “Intellectual Property Rights (‘IPR’)” means any patent, copyright, trademark, trade
name, service marks, brands, propriety information, Application Software whether
arising before or after the execution of this Contract and the right to ownership and
registration of these rights.
7. “Original Equipment Manufacturer (‘OEM’)” means the owner of the IPR or
manufacturer of Goods for any equipment /system / software / product which are
providing such goods to the Purchaser under the scope of this Tender / Contract.
8. “Business Day” means any day that is not a Sunday or a public holiday.
9. “Parties” means the Purchaser, The Bidder, Application Service Provider and OEM
and “Party” means either of the Parties.
10. “Confidential Information” means any information disclosed to or by any Party to
this Contract and includes any information in relation to the Parties, a third party or
any information including any such information that may come to the knowledge of
the Parties hereto / bidder by virtue of this Contract that:
a. is by its nature confidential or by the circumstances in which it is disclosed
confidential; or
b. is designated by the disclosing Party as confidential or identified in terms
connoting its confidentiality;
c. but does not include information which is or becomes public knowledge other
than by a breach of this Contract;
11. “Contract” means the Tender and all Annexes thereto, the Agreement entered into
between the selected Bidder together with the Purchaser as recorded in the Contract
form signed by the Purchaser and the Bidder including all Annexes thereto and the
agreed terms as set out in the bid, all documents incorporated by reference therein
and amendments and modifications to the above from time to time.
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12. “Contract Value” means the price payable to the bidder under this Contract for the
full and proper performance of its contractual obligations.
13. “Document” means any embodiment of any text or image however recorded and
includes any data, text, images, sound, voice, codes or and databases or microfilm or
computer-generated micro fiche.
14. “Effective Date” means the date on which this Contract comes into force. This
Contract shall come into force and effect on the date (the “Effective Date”) of the
Purchaser’s notice to the SI instructing the SI to begin carrying out the activities.
15. “Services” means services to be provided as per the requirements / conditions
specified in this tender / contract. In addition to this, the definition would also include
other related/ancillary services that may be required to execute the scope of work
under the Contract.
16. “Software” refers to following;
a. All application Software components that are required to cater to functional
requirement specifications - Core application as well as others;
b. Any system component that is required for the functioning of UPSRTC systems’
as per the requirements and SLAs.
16.1 Interpretation
In this Contract unless a contrary intention is evident:
1. the clause headings are for convenient reference only and do not form part of this
Contract;
2. unless otherwise specified a reference to a clause number is a reference to all of its
sub-clauses;
3. unless otherwise specified a reference to a clause, sub-clause or section is a reference
to a clause, sub-clause or section of this Contract including any amendments or
modifications to the same from time to time;
4. a word in the singular includes the plural and a word in the plural includes the
singular;
5. a word importing a gender includes any other gender;
6. a reference to a person includes a partnership and a body corporate;
7. a reference to legislation includes legislation repealing, replacing or amending that
legislation;
8. where a word or phrase is given a particular meaning, it includes the appropriate
grammatical forms of that word or phrase which have corresponding meanings.
9. in the event of an inconsistency between the terms of this Contract and the Tender
and the Bid, the terms hereof shall prevail.
16.2 Key Performance Measurements
1. Unless specified by the Purchaser to the contrary, the bidder shall deliver the goods,
perform the Services and carry out the Scope of Work in accordance with the terms of
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this Contract, Scope of Work and the Service Specifications as laid down under Service
Level Agreement.
2. If the Contract / Service Specification include more than one document, then unless the
Purchaser specifies to the contrary, the later in time shall prevail over a document of
earlier date to the extent of any inconsistency.
3. The Purchaser reserves the right to amend any of the terms and conditions in relation
to the Contract / Services and may issue any such directions which are not necessarily
stipulated therein if it deems necessary for the fulfilment of the scope of work.
16.3 Commencement & Progress
The bidder shall commence the performance of its obligations in a manner as specified in the
Scope of Work.
1. The bidder shall proceed to carry out the activities / services with diligence and
expedition in accordance with any stipulation as to the time, manner, mode, and
method of execution contained in this Contract.
2. The Bidder shall be responsible for and shall ensure that all activities / services are
performed in accordance with the Contract, Scope of Work and that the bidder’s Team
complies with such specifications and all other standards, terms and other
stipulations/conditions set out hereunder.
3. The bidder shall perform the activities / services and carry out its obligations under
the Contract with due diligence, efficiency and economy, in accordance with generally
accepted techniques and practices used in the industry and with professional
engineering and consulting standards recognized by international professional bodies
and shall observe sound management, engineering and security practices. It shall
employ appropriate advanced technology and engineering practices and safe and
effective equipment, machinery, material and methods. The bidder shall always act, in
respect of any matter relating to this Contract, as faithful advisors to the Purchaser and
shall, at all times, support and safeguard the Purchaser's legitimate interests in any
dealings with Third parties.
16.4 Consortium and Sub-Contracting 1. Maximum two Consortium are allowed.
2. Sub-Contracting of Operations is allowed
16.5 Bidder’s Obligations
16.5.1 Scope of Work 1. The bidder’s obligations shall include all the activities as specified by the Purchaser in
the Scope of Work and other sections of the Tender and Contract and changes thereof
to enable Purchaser to meet the objectives and operational requirements. It will be
the bidder’s responsibility to ensure the proper and successful implementation,
performance and continued operation of the proposed solution in
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accordance with and in strict adherence to the terms of his Bid, the Tender and this
Contract.’
2. The bidder shall ensure that the OEMs supply equipment/components including
associated accessories and software required and shall support the bidder in the
installation, commissioning, integration and maintenance of these components
during the entire period of contract. The bidder shall ensure that the OEMs supply the
software applications and shall support the bidder in the installation / deployment,
integration, roll-out and maintenance of the electronic ticketing (including ETIM and
smart card) and ORS solution during the entire period of contract.
3. All the software licenses that the bidder proposes should be perpetual software
licenses. The software licenses shall not be restricted based on location and the
Purchaser should have the flexibility to use the software licenses for other
requirements if required.
4. The bidder shall ensure that none of the components and sub-components is declared
end-of-sale or end-of-support by the respective OEM at the time of submission of bid.
If, the OEM declares any of the products/solutions end -of-sale subsequently, the
bidder shall ensure that the same is supported by the respective OEM from its date of
deployment till the end of Contract period. If a product is de-supported by the OEM
for any reason whatsoever, from the effective date of Contract till the end of end of
Contract period, the bidder should replace the products/solutions with an alternate
that is acceptable to the Purchaser at no additional cost to the Purchaser and without
causing any performance degradation and/or project delays.
5. The bidder shall ensure that the OEMs provide the support and assistance to the
bidder in case of any problems / issues arising due to integration of components
supplied by him with any other component(s)/product(s) under the purview of the
overall solution. If the same is not resolved for any reason whatsoever, bidder shall
replace the required component(s) with an equivalent or better substitute that is
acceptable to Purchaser without any additional cost to the Purchaser and without
impacting the performance of the solution in any manner whatsoever
6. The bidder shall ensure that the OEMs for hardware servers/equipment supply
and/or install all new releases, versions, any type of updates, upgrade patches and/or
bug fixes for the firmware or software from time to time at no additional cost to the
Purchaser.
7. The bidder shall ensure that the OEMs for hardware servers/equipment conduct the
preventive maintenance on a monthly basis and break-fix maintenance in accordance
with the best practices followed in the industry.
8. The bidder shall ensure that the documentation and training services associated with
the components shall be provided by the OEMs without any additional cost to the
Purchaser.
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9. The bidder shall provision the required critical spares/components at the designated
Data Center Site for meeting the uptime commitment of the components supplied by
him.
10. The bidder shall ensure that the Annual Maintenance support for the software
components is provided for the period from date of deployment of the software
component till the end of Contract period. Annual Maintenance support shall include
patches, updates and upgrades of the software and (additional) hardware
components.
11. The bidder shall fulfil any other obligations as mentioned in the RFP document.
16.5.2 Personnel: 1. Personnel assigned by bidder to perform the Services shall be employees of bidder
and under no circumstances will such personnel be considered employees of the
Project. Bidder shall have the sole responsibility for supervision and control of its
personnel and for payment of such personnel's entire compensation, including salary,
withholding of income taxes and social security taxes, worker's compensation,
employee and disability benefits and the like and shall be responsible for all employer
obligations under all applicable laws.
2. Bidder shall ensure that sufficient personnel are employed to perform the Services,
and also that such personnel have appropriate qualifications to perform the Services.
UPSRTC shall have the right to require the removal or replacement of any bidder
personnel performing work under this Agreement. In the event that UPSRTC requests
that any bidder personnel be replaced, the substitution of such personnel shall be
accomplished pursuant to a mutually agreed upon schedule but not later than 15
working days.
3. The bidder shall also be responsible to train certain employees of Project with regard
to the Services being provided by the bidder as and when required by Project during
the Term of this Project. The parameters of the training required for these employees
of Project shall be communicated by UPSRTC to the bidder periodically and shall be
in accordance with the latest procedures and processes available in the relevant areas
of work.
4. In the event that during the project implementation phase, UPSRTC identifies any
personnel of bidder as "Key Personnel", then the bidder shall not remove such
personnel without the prior written consent of UPSRTC.
5. Except as stated herein, nothing in this Agreement or the SLA will limit the ability of
bidder freely to assignor reassign its employees; provided that bidder shall be
responsible, at its expense, for transferring all appropriate knowledge from personnel
being replaced to their replacements. UPSRTC shall have the right to review and
approve bidder’s plan for any such knowledge transfer. Bidder shall maintain the
same standards for skills and professionalism among replacement personnel as in
personnel being replaced.
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6. Each Party shall be responsible for the performance of all its obligations under this
Agreement or the SLA and shall be liable for the acts and omissions of its employees
in connection therewith.
16.5.3 Confidentiality
1. The bidder recognizes that during the term of contract and the SLA, sensitive data will
be procured and made available to it and others working for or under the bidder.
Disclosure or usage of the data by any such recipient may constitute a breach of
applicable laws causing harm to the concerned Corporation. The function of UPSRTC
requires the bidder to demonstrate utmost care, sensitivity and strict confidentiality.
Any breach of this will result in UPSRTC receiving a right to seek injunctive relief and
damages without any limit, from the bidder and/or also seek termination.
2. Bidder agrees as to any Confidential Information disclosed by UPSRTC or the SLA (the
“Discloser") to this Agreement:
3. To take such steps necessary to protect UPSRTC’s confidential information from
unauthorized use, reproduction and disclosure as the Recipient takes in relation to its
own Confidential Information of the same type, but in no event less than reasonable
care; and
4. to use such Confidential Information only for the purposes of this Agreement or the
SLA or as otherwise expressly permitted or expressly required by this Agreement or
the SLA or as otherwise permitted by UPSRTC in writing; and
5. Not without UPSRTC’s prior written consent to copy the confidential Information or
cause or allow it to be copied, directly or indirectly, in whole or in part, except as
otherwise expressly provided in this Agreement or the SLA or as required in
connection with bidder’s use as permitted by UPSRTC.
6. Not, without UPSRTC’s prior written consent to disclose, transfer, publish or
communicate the confidential information in any manner to any person except as
permitted in this contract or SLA.
7. The selected bidder will have to sign a Non-Disclosure Agreement (NDA)with UPSRTC.
16.5.4 Trademarks, Publicity
Neither Party may use the trademarks of the other Party without the prior written consent
of the other Party. Neither Party shall publish or permit to be published either along with or
in conjunction with any other person any press release, information, article, photograph,
illustration or any other material of whatever kind relating to this Agreement, the SLA or the
business of the Parties without prior reference to and approval in writing from the other
Party.
16.5.5 Ethics
Bidder represents, warrants and covenants that it has given no commitments, payments,
gifts, kickbacks, lavish or expensive entertainment, or other things of value to any employee
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or UPSRTC, or its nominated agencies in connection with this agreement and acknowledges
that the giving of any such payment, gifts, entertainment, or other things of value is strictly
in violation of UPSRTC’s standard policies and may result in cancellation of this Agreement.
16.5.6 Corrupt or Fraudulent Practices
1. The UPSRTC requires that bidder/consortiums under this RFP, observe the highest
standards of ethics during the BOT process and execution of such contract. In
pursuance to this policy, the UPSRTC: -
2. Defines for the purposes of this provision, the terms set forth as follows:
3. “Corrupt practice” means the offering, giving, receiving or soliciting of anything of value
to influence of public officials in the BOT process or in contract execution; and
4. “Fraudulent Practice “means a misrepresentation of facts in order to influence a BOT
process or execution of contract to the detriment of the UPSRTC, and includes collusive
practice among bidders (prior to or after bid submission);
5. Will reject a proposal for award if it determines that the bidder recommended for
award has engaged in corrupt or fraudulent practices in competing for the contract in
question;
6. Will declare a firm ineligible, either indefinitely or for a stated period of time, to be
awarded a contract if it at any time determines that the firm has engaged in corrupt and
fraudulent practices in competing for or executing a contract.
7. The past performance of the bidder will be crosschecked if necessary. If the facts are
proven to be dubious the bidders RFP will be ineligible for further processing.
8. There should be no scope to generate tickets elsewhere using the software technology
used for UPSRTC in printing tickets and other reports printed by ETIM for security
reasons. The intent of this clause is to prevent the scope of fraudulent usage of ETIM
and/or software for printing of tickets other than those on UPSRTC buses. The bidder
has to take onus of such responsibility
16.6 Purchaser’s Obligations
1. UPSRTC nominated representative shall act as the nodal point for implementation of the
contract and for issuing necessary instructions, approvals, commissioning, acceptance
certificates, payments etc. to the bidder.
2. Purchaser shall ensure that timely approval is provided to the bidder as and when
required, which may include approval of project plans, implementation methodology,
design documents, specifications, or any other document necessary in fulfilment of this
contract.
3. The Purchaser’s Representative shall interface with the bidder, to provide the required
information, clarifications, and to resolve any issues as may arise during the execution
of the Contract. Purchaser shall provide adequate cooperation in providing details,
coordinating and obtaining of approvals from various governmental agencies, in cases,
where the intervention of the Purchaser is proper and necessary.
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4. Purchaser may provide on bidder’s request, particulars/information/ or
documentation that may be required by the bidder for proper planning and execution
of work and for providing services covered under this contract and for which the bidder
may have to coordinate with respective vendors.
5. Purchaser may provide to the bidder, sitting space and basic infrastructure at the
UPSRTC’s office location.
16.7 Events of Default by the Bidder
6. The failure on the part of the bidder to perform any of its obligations or comply with
any of the terms of this Contract shall constitute an Event of Default on the part of the
bidder. The events of default as mentioned above may include inter-alia the following:
7. the bidder/ bidder’s Team has failed to perform any instructions or directives issued
by the Purchaser which it deems proper and necessary to execute the scope of work or
provide services under the Contract, or
8. the bidder/ bidder’s Team has failed to confirm / adhere to any of the key performance
indicators as laid down in the Key Performance Measures / Service Level Agreements,
or if the bidder has fallen short of matching such standards / benchmarks / targets as
the Purchaser may have designated with respect to the system or any goods, task or
service, necessary for the execution of the scope of work and performance of services
under this Contract. The above-mentioned failure on the part of the bidder may be in
terms of failure to adhere to performance, quality, timelines, specifications,
requirements or any other criteria as defined by the Purchaser;
9. the bidder has failed to remedy a defect or failure to perform its obligations in
accordance with the specifications issued by the Purchaser, despite being served with
a default notice which laid down the specific deviance on the part of the bidder/
bidder’s Team to comply with any stipulations or standards as laid down by the
Purchaser; or
10. the bidder/ bidder’s Team has failed to adhere to any amended direction, instruction,
modification or clarification as issued by the Purchaser during the term of this Contract
and which the Purchaser deems proper and necessary for the execution of the scope of
work under this Contract
11. the bidder/ bidder’s Team has failed to demonstrate or sustain any representation or
warranty made by it in this Contract, with respect to any of the terms of its Bid, the
Tender and this Contract
12. There is a proceeding for bankruptcy, insolvency, winding up or there is an
appointment of receiver, liquidator, assignee, or similar official against or in relation to
the SI.
13. The bidder/bidder’s Team has failed to comply with or is in breach or contravention of
any applicable laws.
14. The bidder / bidder’s team are involved in fraud/wilful misconduct
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15. Where there has been an occurrence of such defaults inter alia as stated above, the
Purchaser shall issue a notice of default to the bidder, setting out specific defaults /
deviances / omissions / non-compliances / non-performances and providing a notice
of Sixty (60) days to enable such defaulting party to remedy the default committed.
16. Where despite the issuance of a default notice to the bidder by the Purchaser the bidder
fails to remedy the default to the satisfaction of the bidder, the Purchaser may, where
it deems fit, issue to the defaulting party another default notice or proceed to adopt
such remedies as may be available to the Purchaser.
16.8 Consequences of Default Where an Event of Default subsists or remains uncured the Purchaser shall be entitled to:
1. Impose any such obligations and conditions and issue any clarifications as may be
necessary to inter alia ensure smooth continuation of project and the Services which
the bidder shall be obliged to comply with which may include re-determination of the
consideration payable to the bidder as agreed mutually by Purchaser and bidder or
through a third party acceptable to both parties. The bidder shall in addition take all
available steps to minimize loss resulting from such event of default.
2. Suspend all payments to the bidder under the Contract by a written notice of
suspension to the bidder, provided that such notice of suspension:
3. shall specify the nature of the failure; and
4. shall request the bidder to remedy such failure within a specified period from the date
of receipt of such notice of suspension by the bidder.
16.9 Terminate the Contract in Full or Part 5. Retain such amounts from the payment due and payable by the Purchaser to the bidder
as may be required to offset any losses caused to the Purchaser as a result of such event
of default and the bidder shall compensate the Purchaser for any such loss, damages or
other costs, incurred by the Purchaser in this regard. Nothing herein shall effect the
continued obligation of the bidder and bidder’s Team to perform all their obligations
and responsibilities under this Contract in an identical manner as were being
performed before the occurrence of the default.
6. Invoke the Performance Bank Guarantee and other Guarantees furnished hereunder,
enforce the Deed of Indemnity, recover such other costs/losses and other amounts
from the bidder as may have resulted from such default and pursue such other rights
and/or remedies that may be available to the Purchaser under law.
16.10 Breach and Rectification 1. In the event that the bidder is in Material Breach of its obligations under this Agreement
or the SLA, UPSRTC may terminate this Agreement or the SLA upon notice to the other
Party. Any notice served pursuant to this clause shall give reasonable details of the
Material Breach, which could include the following events and the termination will
become effective:
2. If there is Breach which translates into default in providing Services by the bidder as
per this Agreement or the SLA, continuously for more than one week, then UPSRTC will
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serve a seven days’ notice for curing such Material Breach. In case the Material Breach
continues after the notice period, UPSRTC will have the option to terminate the
Agreement.
3. Because time is the essence of the contract, in case, for reasons prima facie attributable
to the bidder, there is a delay of more than 4 weeks in the Project Implementation Phase
by the bidder prior to the acceptance testing and certification stage, UPSRTC may
terminate this Agreement after affording a reasonable opportunity to the bidder to
explain the circumstances leading to such a delay. Further, UPSRTC may also invoke the
Performance Guarantee of the Bidder. Pursuant to the termination, bidder shall
transfer all the assets to UPSRTC.
4. Where a change of control of the bidder has occurred whereby the bidder has merged,
amalgamated or been taken over, due to which the majority shareholding of the bidder
has been transferred to another entity, UPSRTC can by a 60 days written notice,
terminate this Agreement and such notice shall become effective at the end of the
notice.
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16.11 Protection and Liabilities 16.11.1 Warranty
1. A comprehensive warranty applicable on goods supplied under this contract shall be
provided for the period of contract from the date of acceptance of respective system by
the Purchaser.
2. Technical Support for Software applications shall be provided by the respective OEMs
for the period of contract. The Technical Support should include all upgrades, updates
and patches to the respective Software applications.
3. The bidder warrants that the Goods supplied under the Contract are new, non-
refurbished, unused and recently manufactured; shall not be nearing End of sale / End
of support; and shall be supported by the bidder and respective OEMs along with
service and spares support to ensure its efficient and effective operation for the entire
duration of the contract.
4. The bidder warrants that the goods supplied under this contract shall be of the highest
grade and quality and consisted with the established and generally accepted standards
for materials of this type. The goods shall be in full conformity with the specifications
and shall operate properly and safely. All recent design improvements in goods, unless
provided otherwise in the Contract, shall also be made available.
5. The bidder further warrants that the Goods supplied under this Contract shall be free
from all encumbrances and defects/faults arising from design, material, manufacture
or workmanship (except insofar as the design or material is required by the Purchaser's
Specifications) or from any act or omission of the bidder, that may develop under
normal use of the supplied Goods in the conditions prevailing at the respective
Datacentre Sites.
6. The Purchaser shall promptly notify the bidder in writing of any claims arising under
this warranty.
7. Upon receipt of such notice, the bidder shall, with all reasonable speed, repair or
replace the defective Goods or parts thereof, without prejudice to any other rights
which the Purchaser may have against the bidder under the Contract.
8. If the bidder, having been notified, fails to remedy the defect(s) within a reasonable
period, the Purchaser may proceed to take such remedial action as may be necessary,
at the bidder’s risk and expense and without prejudice to any other rights which the
Purchaser may have against the bidder under the Contract.
9. Any OEM specific warranty terms that do not conform to conditions under this Contract
shall not be acceptable.
16.11.2 Third Party Claims 1. Bidder (the "Indemnifying Party") undertakes to indemnify UPSRTC (the "Indemnified
Party") from and against all direct losses, claims or damages on account of bodily injury,
death or damage to tangible personal property and otherwise caused by its negligence/
fraud/wilful misconduct, arising in favour of any person, corporation or other entity
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(including the Indemnified Party) attributable to the Indemnifying Party's performance
or non-performance under this Agreement or the SLA.
2. The indemnities shall be subject to the following conditions:
3. The Indemnified Party, as promptly as practicable, informs the Indemnifying Party in
writing of the claim or proceedings and provides all relevant evidence, documentary or
otherwise;
4. The Indemnified Party shall, at the cost of the Indemnifying Party, give the
Indemnifying Party all reasonable assistance in the defence of such claim including
reasonable access to all relevant information, documentation and personnel provided
that the Indemnified Party may, at its sole cost and expense, reasonably participate,
through its attorneys or otherwise, in such defence;
5. If the Indemnifying Party does not assume full control over the defence of a claim, the
Indemnifying Party may participate in such defence at its sole cost and expense, and
the Indemnified Party will have the right to defend the claim in such manner as it may
deem appropriate, and the cost and expense of the Indemnified Party will be included
in Losses;
6. The Indemnified Party shall not prejudice, pay or accept any proceedings or claim, or
compromise any proceedings or claim, without the written consent of the Indemnifying
Party;
7. All settlements of claims subject to indemnification will:
8. Be entered into only with the consent of the Indemnified Party, which consent will not
be unreasonably withheld and include an unconditional release to the Indemnified
Party from the claimant for all liability in respect of such claim;
9. Include any appropriate confidentiality agreement prohibiting disclosure of the terms
of such settlement;
10. The Indemnified Party shall account to the Indemnifying Party for all awards,
settlements, damages and costs (if any) finally awarded in favour of the Indemnified
Party which are to be paid to it in connection with any such claim or proceedings;
11. The Indemnified Party shall take legally permissible steps that the Indemnifying Party
may reasonably require to mitigate or reduce its loss as a result of such a claim or
proceedings; and
12. In the event that the Indemnifying Party is obligated to indemnify an Indemnified Party
pursuant to this Article, the Indemnifying Party will, upon payment of such indemnity
in full, be subrogated to all rights and defences of the Indemnified Party with respect to
the claims to which such indemnification relates;
16.11.3 Limitation of Liability The bidder’s aggregate liability for damages shall not apply to
1. The bodily injury (including death) and damage to real property and tangible personal
property caused by IA's negligence/ fraud/wilful misconduct and/or
2. The intellectual property infringement claims
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3. Bidder shall not in any event be liable for any indirect or consequential damages except
with respect to the bodily injury (including death) and damage to real and tangible
personal property caused by bidder’s negligence/ fraud/wilful misconduct.
4. Neither this Agreement nor the services delivered by bidder under this Agreement
grants or creates any rights, benefits, claims, obligations or causes of action in, to or on
behalf of any person or entity (including any third party) other than between the
respective Parties to this Agreement, as the case may be.
5. Title and Risk of Loss: Bidder shall bear the risk of loss on Assets up to the time they
are transferred and handed over to UPSRTC - after which it shall stand transferred to
UPSRTC. Bidder shall arrange and pay for insurance to cover such item until it is
transferred and even after the transfer of the Assets till the insurance policies come up
for a renewal.
6. Notwithstanding what has been stated elsewhere in this Agreement and the Schedules
attached herein, UPSRTC shall not be liable to bidder for any indirect or consequential
damages.
7. Any claim or series of claims arising out or in connection with this Agreement or the
SLA shall be time barred and invalid if legal proceedings are not commenced by the
relevant Party against the other Party within such period as may be permitted by
applicable law without the possibility of contractual waiver or limitation.
8. UPSRTC shall be entitled to claim the remedy of specific performance under this
Agreement or the SLA.
16.11.4 Intellectual Property 1. The Intellectual Property Rights in all Standard Software and Standard Materials shall remain
vested in the owner of such rights. However, till the period of next 5 years after completion
of the contract period/project tenure or project termination, the purchaser shall have
a right to use all newly created Intellectual Property Rights which have been developed
solely during execution of this Contract, including but not limited to all processes,
products, specifications, reports, drawings and other documents which have been
newly created and developed by the bidder solely during the performance of Services
under this Contract. The bidder should create a repository of such resources and
provide access to Purchaser.
2. The Purchaser agrees to restrict use, copying, or duplication of the Standard Software and
Standard Materials, except that additional copies of Standard Materials may be made by the
Purchaser for use within the scope of the project of which the System is a part, in the event that
the Supplier does not deliver copies within thirty (30) days from receipt of a request for such
Standard Materials.
3. The bidder’s Team shall ensure that while it uses any software, hardware, processes,
document or material in the course of performing the Services, it does not infringe the
Intellectual Property Rights of any person and the bidder shall keep the Purchaser
indemnified against all costs, expenses and liabilities howsoever, arising out any illegal
or unauthorized use (piracy) or in connection with any claim or proceedings relating
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to any breach or violation of any permission/license terms or infringement of any
Intellectual Property Rights by the SI or the bidder's Team during the course of
performance of the Services. In case of any infringement by the bidder’s Team, bidder
shall have sole control of the defence and all related settlement negotiations.
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16.12 Change Control 16.12.1 Introducing a Change
1. The Purchaser shall have the right to propose, and subsequently require, the Project
Manager to order the Supplier from time to time during the performance of the
Contract to make any change, modification, addition, or deletion to, in, or from the
System (interchangeably called Change), provided that such Change falls within the
general scope of the System, does not constitute unrelated work, and is technically
practicable, taking into account both the state of advancement of the System and the
technical compatibility of the Change envisaged with the nature of the System as
originally specified in the Contract.
2. A Change may involve, but is not restricted to, the substitution of updated Information
Technologies and related Services in accordance with system/product Upgrades.
3. The Supplier may from time to time during its performance of the Contract propose to
the Purchaser (with a copy to the Project Manager) any Change that the Supplier
considers necessary or desirable to improve the quality or efficiency of the System. The
Purchaser may at its discretion approve or reject any Change proposed by the Supplier.
4. Notwithstanding Clauses 14.1.1. and14.1.2, no change made necessary because of any
default of the Supplier in the performance of its obligations under the Contract shall be
deemed to be a Change, and such change shall not result in any extra cost or Time for
Achieving Operational Acceptance.
5. The procedure on how to proceed with and execute Changes is specified below.
6. Moreover, the Purchaser and Supplier will agree, during development of the Project
Plan, to a date prior to the scheduled date for Operational Acceptance, after which the
Technical Requirements for the System shall be frozen. Any major Change initiated
after this time will be dealt with after Operational Acceptance.
16.12.2 Changes originating from the purchaser 1. If the Purchaser proposes a Change pursuant to Clause 14.1.1 above, it shall send to the
Supplier a request for Change Proposal, requiring the Supplier to prepare and furnish
to the Project Manager as soon as reasonably practicable a Change Proposal, which
shall include the following:
• brief description of the Change;
• impact on the Time for Achieving Operational Acceptance;
• detailed estimated cost of the Change;
• effect on Functional Guarantees (if any);
• Effect on any other provisions of the Contract.
2. Prior to preparing and submitting the Change Proposal, the Supplier shall submit to the
Project Manager a Change Estimate Proposal, which shall be an estimate of the cost of
preparing the Change Proposal, plus a first approximation of the suggested approach
and cost for implementing the changes. Upon receipt of the Supplier‘s Change Estimate
Proposal, the Purchaser shall do one of the following:
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3. Accept the Supplier‘s estimate with instructions to the Supplier to proceed with the
preparation of the Change Proposal;
4. Advise the Supplier of any part of its Change Estimate Proposal that is unacceptable
and request the Supplier to review its estimate;
5. Advise the Supplier that the Purchaser does not intend to proceed with the Change.
6. Upon receipt of the Purchaser‘s instruction to proceed under Clause 14.2.2.1, the
Supplier shall, with proper expedition, proceed with the preparation of the Change
Proposal, in accordance with Clause 14.2.1. The Supplier, at its discretion, may specify
a validity period for the Change Proposal, after which if the Purchaser and Supplier has
not reached agreement in accordance with Clause 14.2.5, then Clause 14.2.6 shall apply.
7. The pricing of any Change shall, as far as practicable, be calculated in accordance with
the rates and prices included in the Contract. If the nature of the Change is such that the
Contract rates and prices are inequitable, the parties to the Contract shall agree on
other specific rates to be used for valuing the Change.
8. Upon receipt of the Change Proposal, the Purchaser and the Supplier shall mutually
agree upon all matters contained in the Change Proposal. Within fourteen (14) days
after such agreement, the Purchaser shall, if it intends to proceed with the Change, issue
the Supplier a Change Order. If the Purchaser is unable to reach a decision within
fourteen (14) days, it shall notify the Supplier with details of when the Supplier can
expect a decision. If the Purchaser decides not to proceed with the Change for whatever
reason, it shall, within the said period of fourteen (14) days, notify the Supplier
accordingly. Under such circumstances, the Supplier shall not be entitled to
reimbursement of any costs incurred by it in the preparation of the Change Proposal.
9. If the Purchaser and the Supplier cannot reach agreement on the price for the Change,
an equitable adjustment to the Time for Achieving Operational Acceptance, or any other
matters identified in the Change Proposal, the Change will not be implemented.
16.12.3 Changes originating from supplier 1. If the Supplier proposes a Change pursuant to Clause 14.1.2, the Supplier shall submit
to the Project Manager a written Application for Change Proposal, giving reasons for
the proposed Change and including the information specified in Clause 6.2.1. Upon
receipt of the Application for Change Proposal, the parties shall follow the procedures
outlined in Clauses 14.2.5 and 14.2.6. However, should the Purchaser choose not to
proceed or the Purchaser and the Supplier cannot come to agreement on the change
during any validity period that the Supplier may specify in its Application for Change
Proposal, the Supplier shall not be entitled to recover the costs of preparing the
Application for Change Proposal, unless subject to an agreement between the
Purchaser and the Supplier to the contrary.
2. The Supplier needs to make any changes in software and hardware suggested by the
purchaser or the Supplier in accordance with clause 14 above. It is expected that any
minor changes shall be carried out by the SI without any extra cost. In case of
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substantial change requests, extra cost estimated for the change shall be paid by the
purchaser separately.
16.13 Termination 16.13.1 Conditions for Termination
1. The Purchaser may, terminate this Contract in whole or in part by giving the bidder a
prior and written notice indicating its intention to terminate the Contract under the
following circumstances:
2. Where the Purchaser is of the opinion that there has been such Event of Default on the
part of the bidder / bidder’s Team which would make it proper and necessary to
terminate this Contract and may include failure on the part of the bidder to respect any
of its commitments with regard to any part of its obligations under its Bid, the Tender
or under this Contract.
3. Where it comes to the Purchaser’s attention that the bidder (or the bidder’s Team) is
in a position of actual conflict of interest with the interests of the Purchaser, in relation
to any of terms of the bidder’s Bid, the Tender or this Contract.
4. Where the bidder’s ability to survive as an independent corporate entity is threatened
or is lost owing to any reason whatsoever, including inter-alia the filing of any
bankruptcy proceedings against the bidder, any failure by the bidder to pay any of its
dues to its creditors, the institution of any winding up proceedings against the bidder
or the happening of any such events that are adverse to the commercial viability of the
bidder. In the event of the happening of any events of the above nature, the Purchaser
shall reserve the right to take any steps as are necessary, to ensure the effective
transition of the project to a successor agency, and to ensure business continuity.
5. Termination for Insolvency: The Purchaser may at any time terminate the Contract by
giving written notice to the bidder, without compensation to the bidder, if the bidder
becomes bankrupt or otherwise insolvent, provided that such termination will not
prejudice or affect any right of action or remedy which has accrued or will accrue
thereafter to the Purchaser.
6. In the event of termination of this Contract by the Purchaser before the expiry of the
term, the bidder shall be given a period of 30 days to demobilize itself,
7. The bidder may, subject to approval by the Purchaser, terminate this Contract before
the expiry of the term by giving the Purchaser a prior and written notice at least 12
months in advance indicating its intention to terminate the Contract.
8. Consequences of Termination
9. In the event of termination of this Contract, [whether consequent to the stipulated
Term of the Contract or otherwise the Purchaser shall be entitled to impose any such
obligations and conditions and issue any clarifications as may be necessary to ensure
an efficient transition and effective business continuity of the project which the bidder
shall be obliged to comply with and take all available steps to minimize loss resulting
from that termination/breach, and further allow and provide all such assistance to the
Purchaser and/or the successor agency, as may be required, to take over the
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obligations of the erstwhile bidder in relation to the execution/continued execution of
the scope of this Contract, even where such assistance is required to be rendered for a
reasonable period that may extend beyond the contract term/ termination hereof.
10. Where the termination of the Contract is prior to its stipulated term on account of a
Default on the part of the bidder /bidder’s Team or due to the fact that the survival of
the bidder as an independent corporate entity is threatened/has ceased, or for any
other reason, whatsoever, the Purchaser through re-determination of the
consideration payable to the bidder as agreed mutually by Purchaser and bidder or
through a third party acceptable to both parties may pay the bidder for those goods
that have been satisfactorily installed and commissioned and for that part of the
Services which have been authorized by the Purchaser and satisfactorily performed by
the bidder up to the date of termination. Without prejudice any other rights, the
Purchaser may retain such amounts from the payment due and payable by the
Purchaser to the bidder as may be required to offset any losses caused to the Purchaser
as a result of the Termination or due to any act/omissions of the bidder. In case of any
loss or damage due to default on the part of the bidder in performing any of its
obligations with regard to executing the scope of work under this Contract, the bidder
shall compensate the Purchaser for any such loss, damages or other costs, incurred by
the Purchaser. Additionally, the bidder’s Team and/or all third parties appointed by the
bidder shall continue to perform all their obligations and responsibilities as stipulated
under this Contract, and as may be proper and necessary to execute the scope of work
under the Contract in terms of the bidder’s Bid, the Tender and this Contract, in an
identical manner as were being performed before the collapse of the bidder as
described above in order to execute an effective transition and to maintain business
continuity.
11. Nothing herein shall restrict the right of the Purchaser to invoke the Bank Guarantee
and other Guarantees furnished hereunder, enforce the Deed of Indemnity and pursue
such other rights and/or remedies that may be available to the Purchaser under law.
12. The termination hereof shall not affect any accrued right or liability of either Party nor
affect the operation of the provisions of this Contract that are expressly or by
implication intended to come into or continue in force on or after such termination.
16.13.2 Dispute Resolution
1. If during the subsistence of this Contract or thereafter, any dispute between the Parties
hereto arising out of or in connection with the validity, interpretation, implementation,
material breach or any alleged material breach of any provision of this Contract or
regarding any question, including as to whether the termination of this Contract by one
Party hereto has been legitimate, the Parties hereto shall endeavour to settle such
dispute amicably and/or by Conciliation to be governed by the Arbitration and
Conciliation Act, 1996 or as may be agreed to between the Parties. The attempt to bring
about an amicable settlement is considered to have failed as soon as one of the Parties
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hereto, after reasonable attempts; which attempt shall continue for not less than thirty
(30) days, gives thirty (30) days’ notice to refer the dispute to arbitration to the other
Party in writing.
2. The Arbitration proceedings shall be governed by the Arbitration and Conciliation Act,
1996.
3. The Arbitration proceedings shall be held in Lucknow, Uttar Pradesh, India.
4. The Arbitration proceeding shall be governed by the substantive laws of India.
5. The proceedings of Arbitration shall be in English language.
6. Except as otherwise provided elsewhere in the contract if any dispute, difference,
question or disagreement arises between the parties hereto or their respective
representatives or assignees, at any time in connection with construction, meaning,
operation, effect, interpretation or out of the contract or breach thereof the same shall
be decided by an Arbitral Tribunal consisting of three Arbitrators. Each party shall
appoint one Arbitrator and the Arbitrators so appointed shall appoint the third
Arbitrator who will act as Presiding Arbitrator.
7. In case, a party fails to appoint an arbitrator within 30 days from the receipt of the
request to do so by the other party or the two Arbitrators so appointed fail to agree on
the appointment of third Arbitrator within 30 days from the date of their appointment
upon request of a party, Ministry of Law & Justice shall appoint the arbitrator/Presiding
Arbitrator upon request of one of the parties.
8. If any of the Arbitrators so appointed dies, resigns, incapacitated or withdraws for any
reason from the proceedings, it shall be lawful for the concerned party/ arbitrator to
appoint another person in his place in the same manner as aforesaid. Such person shall
proceed with the reference from the stage where his predecessor had left if both parties
consent for the same, otherwise, he shall proceed de novo.
9. It is a term of the contract that the party invoking arbitration shall specify all disputes
to be referred to arbitration at the time of invocation of arbitration and not thereafter.
10. It is also a term of the contract that neither party to the contract shall be entitled for
any interest on the amount of the award.
11. The Arbitral Tribunal shall give reasoned award and the same shall be final, conclusive
and binding on the parties.
12. The fees of the arbitrator shall be borne by the parties nominating them and the fee of
the Presiding Arbitrator, costs and other expenses incidental to the arbitration
proceedings shall be borne equally by the parties.
13. Subject to as aforesaid the provisions of the Arbitration and Conciliation Act, 1996 and
any statutory modifications or re-enactment in lieu thereof shall apply to the
arbitration proceedings under this Clause.
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16.14 Audit, access and reporting 16.14.1 Purpose
This section details the audit, access and reporting rights of UPSRTC and the respective
obligations of bidder under the contractual terms of Project Implementation, Operation and
SLA Management. UPSRTC shall engage a suitable, neutral and technically competent third
party agency or agencies for conducting audit and certification, upon intimation by the
bidder that the system implementation is complete. The bidder being notified of any
deviations from the agencies nominated by UPSRTC regarding deviations from norms,
standards or guidelines shall at the earliest instance, take all corrective measures required
in least possible time.
16.14.2 Notice and Timing 1. As soon as reasonably practicable after the Effective Date, the Parties shall use their
best endeavours to agree to a timetable for routine audits during the Project
Implementation Phase and the Operation and Management Phase. During the
Implementation Phase, UPSRTC and thereafter during the Operation Management
Phase, UPSRTC shall conduct audits as mentioned in this RFP, in accordance with such
agreed timetable and shall not be required to give the bidder any further notice of
carrying out such audits.
2. UPSRTC may conduct non-timetabled audits at its own discretion if they reasonably
believe that such non-timetabled audits are necessary as a result of an act of fraud by
the bidder, a security violation, or breach of confidentiality obligations by the bidder,
provided that the requirement for such an audit is notified in writing to the bidder a
reasonable period time prior to the audit (taking into account the circumstances giving
rise to the reasonable belief) stating in a reasonable level of detail, the reasons for the
requirement and the alleged facts on which the requirement is based. If the bidder
considers that the non-timetabled audit was not appropriate, the matter shall be
referred to the escalation procedure as set out in the RFP.
3. The frequency of audits shall be as mentioned in the RFP
4. In addition to the above, there will be audits conducted by statutory bodies (e.g. CAG)
as and when they are required to do it. Notwithstanding any condition given in the
contract, the bidder will have to provide these statutory bodies access to all the
facilities, infrastructure, documents and artifacts of the Project as required by them and
approved by UPSRTC, in writing.
5. The audit and access rights contained shall survive the termination or expiration of the
Agreement.
16.14.3 Access
The bidder shall provide UPSRTC access to employees, suppliers and third party facilities,
documents, records and systems reasonably required for audit and shall provide all such
persons with routine assistance in connection with the audits and inspections. UPSRTC shall
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have the right to copy and retain copies of any relevant records. The bidder shall co-operate
with UPSRTC in effecting the audits and providing necessary information.
16.14.4 Inspection Rights
UPSRTC shall have the right to inspect suppliers and third party facilities, including leased
premises for providing Services, data center, data recovery centres, documents, records,
procedures and systems relating to the provision of the services, but only to the extent that
they relate to the provision of the services, as shall be reasonably necessary to verify:
6. The security, integrity and availability of all Project data processed, held or conveyed
by the bidder on behalf of Project and documentation related thereto;
7. That the actual level of performance of the services is the same as specified in the SLA;
8. That the bidder has complied with the relevant technical standards, and has adequate
internal controls in place; and
9. The compliance of the bidder with any other obligation under the contract and SLA.
16.15 Exit Management Schedule
16.15.1 Purpose This section sets out the provisions, which will apply prior to the expiry of the Agreement or
termination of the contract.
1. It sets out the provisions which will ensure that UPSRTC will be able to offer the services
to its Stakeholders without any interruptions on expiry or termination of the
Agreement. Continuity and performance of the Services at all times including the
duration of the Agreement and post expiry of the Agreement is a critical requirement
of UPSRTC. It is the prime responsibility of bidder to ensure continuity of service at all
times of the Agreement including exit management period and in no way any
facility/service shall be affected/degraded.
2. Further, bidder is also responsible for all activities required to train and transfer the
knowledge to the Replacement bidder to ensure similar continuity and performance of
the Services post expiry of the Agreement.
3. Bidder will be required to carry out a gap analysis of the facilities and arrangements
made by the bidder and specifically inform UPSRTC.
4. It sets out the mechanisms for managing the knowledge enablement services the bidder
has to provide to allow UPSRTC to create an understanding of the operations and
technology of the systems for itself.
5. The Parties shall ensure that their respective associated entities carry out their
respective obligations set out in this Exit Management Schedule.
6. Transfer of Assets
7. All assets procured by bidder shall be owned by UPSRTC. UPSRTC shall be entitled to
serve notice in writing on the bidder at any time during the exit management period as
detailed herein above requiring the bidder to provide UPSRTC with a complete and up
to date list of the Assets within 30 days of such notice. UPSRTC shall then be entitled to
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serve notice in writing on the bidder at any time prior to the date that is 30 days prior
to the end of the exit management period requiring the bidder to transfer all the Assets
to UPSRTC.
8. In case of Agreement being terminated by UPSRTC, UPSRTC reserves the right to ask
bidder to continue running the Project operations for a period of 6 months after
termination orders are issued. Such period can be extended if the transfer is not
complete and/or not done to the satisfaction of UPSRTC. In case of successful transfer
to the satisfaction of UPSRTC is achieved before the period of 6 months after termination
orders, UPSRTC reserves the right to relieve bidder of the obligation to run Project
operations earlier than the period of 6 months.
9. Upon service of a notice under this section the following provisions shall apply:
10. All risk and titles to the Assets to be transferred to UPSRTC
11. UPSRTC shall take over the physical assets from the bidder on the last day of the exit
management period.
12. Payment to the outgoing bidder shall be made to the tune of last set of completed
transactions and subject to SLA requirements.
13. The outgoing bidder will pass on to UPSRTC and/or to the Replacement bidder, the
subsisting rights in any leased properties/ licensed products on terms not less
favourable to UPSRTC/ Replacement bidder, than that enjoyed by the outgoing bidder.
14. The task of bidder with reference to the Exit Management is deemed to be complete
only when UPSRTC issues a satisfactory completion certificate for the Exit Management.
16.15.2 Cooperation and Provision of Information
1. The bidder will allow UPSRTC access to information reasonably required to define the
then current mode of operation associated with the provision of the services to enable
UPSRTC to assess the existing services being delivered;
2. Promptly on request by UPSRTC, the bidder shall provide access to and copies of all
information held or controlled by them which they have prepared or maintained in
accordance with the contract, the Project Implementation, and the Operation and
Management SLA relating to any material aspect of the Services (whether provided by
the bidder. UPSRTC shall be entitled to copy all such information. Such information shall
include details pertaining to the services rendered and other performance data. The
bidder shall permit UPSRTC and/or any replacement bidder to have reasonable access
to its employees and facilities as required by UPSRTC to understand the methods of
delivery of the services employed by the Implementation Agency and to assist
appropriate knowledge transfer.
16.15.3 Exit Management Plan
1. An Exit Management Plan shall be furnished by bidder in writing to UPSRTC or within
90 days from the Effective Date of this Agreement, which shall deal with at least the
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following aspects of exit management in relation to the contract as a whole and in
relation to the Project Implementation, and the Operation and Management SLA.
2. A detailed program of the transfer process that could be used in conjunction with a
Replacement bidder including details of the means to be used to ensure continuing
provision of the services throughout the transfer process or until the cessation of the
services and of the management structure to be used during the transfer;
3. Plans for the communication with such of the bidder’s staff, suppliers, customers and
any related third party as are necessary to avoid any material detrimental impact on
Project operations as a result of undertaking the transfer.
4. Plans for provision of contingent support to Project and Replacement bidder for a
reasonable period after transfer
5. During the exit management period, the Implementation Agency shall continue to
deliver the Services.
6. Payments during the Exit Management period shall be made in accordance with the
Terms of Payment Schedule.
7. In the event of termination or expiry of contract, Project Implementation, or Operation
and Management SLA, each Party shall comply with the Exit Management Plan.
8. The bidder shall provide all such information as may be necessary to effect as seamless
a handover as practicable in the circumstances to UPSRTC or its Replacement bidder
and which the bidder has in its possession or control at any time during the exit
management period.
9. At any time during the exit management period, where Assets are co-located by the
bidder, the bidder will be obliged to give reasonable rights of access to UPSRTC and/or
any Replacement bidder in order to make an inventory of the Assets.
16.16 Other Conditions
1. Neither the Purchaser nor the Supplier shall, without the express prior written consent
of the other, assign to any third party the Contract or any part thereof, or any right,
benefit, obligation, or interest therein or thereunder, except that the Supplier shall be
entitled to assign either absolutely or by way of charge any monies due and payable to
it or that may become due and payable to it under the Contract.
2. The Agreement shall be written in English only. All correspondence and other
documents pertaining to the Contract that are exchanged by parties shall be written in
English only.
3. Unless terminated earlier, the Contract shall terminate on the completion of term as
specified in the Contract and only after the obligations mentioned in the tender
Document are fulfilled to the satisfaction of the Purchaser.
4. Acceptance of Property
5. The bidder shall not transfer any interest, right, benefit or obligation under this
Contract without the prior written consent of the Purchaser.
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6. Any modification of this Contract shall be in writing and signed by an authorized
representative of each Party.
7. Payment shall be made in Indian Rupees only.
8. The bidder’s Team shall comply with the laws in force in India in the course of
performing this Contract
16.16.1 General 1. Relationship between Parties:
2. Nothing in this Contract constitutes any fiduciary relationship between the Purchaser
and bidder/bidder’s Team or any relationship of Purchaser employee, principal and
agent, or partnership, between the Purchaser and bidder.
3. No Party has any authority to bind the other Party in any manner whatsoever except as
agreed under the terms of this Contract.
4. The Purchaser has no obligations to the bidder’s Team except as agreed under the
terms of this Contract.
16.16.2 Survival: The provisions of the clauses of this Contract in relation to documents, data, processes,
property, Intellectual Property Rights, indemnity, publicity and confidentiality and
ownership survive the expiry or termination of this Contract and in relation to
confidentiality, the obligations continue to apply unless the Purchaser notifies the SI of its
release from those obligations.
16.16.3 Entire Contract: The terms and conditions laid down in the RFP and all annexures, addendum thereto as also
the Bid and any annexes thereto shall be read in consonance with and form an integral part
of this Contract. This Contract supersedes any prior Contract, understanding or
representation of the Parties on the subject matter.
16.16.4 Governing Law This Contract shall be governed in accordance with the laws of Union of India and State of
Uttar Pradesh.
16.16.5 Jurisdiction of Courts The courts of India at Lucknow have exclusive jurisdiction to determine any proceeding in
relation to this Contract.
16.16.6 Force Majeure: 1. Force Majeure shall not include any events caused due to acts/omissions of such Party
or result from a breach/contravention of any of the terms of the Contract, Bid and/or
the Tender. It shall also not include any default on the part of a Party due to its
negligence or failure to implement the stipulated/proposed precautions, as were
required to be taken under the Contract.
2. The failure or occurrence of a delay in performance of any of the obligations of either
party shall constitute a Force Majeure event only where such failure or delay could not
have reasonably been foreseen, or where despite the presence of adequate and
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stipulated safeguards the failure to perform obligations has occurred. In such an event,
the affected party shall inform the other party in writing within five days of the
occurrence of such event. The Purchaser will make the payments due for Services
rendered till the occurrence of Force Majeure. However, any failure or lapse on the part
of the bidder/ bidder’s Team in performing any obligation as is necessary and proper,
to negate the damage due to projected Force Majeure events or to mitigate the damage
that may be caused due to the abovementioned events or the failure to provide
adequate disaster management/recovery or any failure in setting up a contingency
mechanism would not constitute force majeure, as set out above.
3. In case of a Force Majeure, all Parties will endeavour to agree on an alternate mode of
performance in order to ensure the continuity of service and implementation of the
obligations of a party under the Contract and to minimize any adverse consequences of
Force Majeure.
16.17 Period of Contract 1. The Term of the contract shall be for a period of 5 years from the date of Final Go- Live
(5 years of Operations & Maintenance phase). However, UPSRTC may choose to extend
the Term for a maximum period of two years in mutual consultations with the bidder
with all the terms and conditions of original Agreement. A fresh tender shall be called
at the end of the Term/ extended term. The bid process for the second term shall
commence one year before the expiry of the Term / extended term.
2. Any extension of Agreement term if so shall be decided by UPSRTC
16.18 Conditions precedent
1. Subject to express terms to the contrary, the rights and obligations under this
Agreement shall take effect only upon fulfilment of all the Conditions Precedent set out
below. However, UPSRTC may at any time at its sole discretion waive fully or partially
any of the Conditions Precedents for the bidder:
The following Conditions Precedent need to be fulfilled by the bidder on or before the
execution of this Agreement:
2. Provide Security Deposit specified in the RFP in the form of a Bank Guarantee for an
amount Rs 3 Crores.
3. Provide UPSRTC true copies of its constitutional documents and board resolutions
authorizing the execution, delivery and performance of this Agreement and the SLA
with UPSRTC;
4. The following Conditions Precedent need to be fulfilled by the bidder on or before the
beginning of Operation & Maintenance Phase:
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5. Bidder shall have completed the testing, operation and commissioning of the solution
and successful completion as mentioned in the Implementation Schedule to the
satisfaction of UPSRTC.
6. Bidder shall have completed the testing, operation and commissioning of the e-
Ticketing Application and ORS solution at specified locations by the date as provided in
the Implementation Schedule.
7. Bidder shall obtain certificates of compliance from UPSRTC designated officials 15
(fifteen) days prior to the Final Go-Live to ensure that the aforesaid Conditions
Precedent as set forth in this document above have been duly satisfied
16.18.1 Non-Fulfilment of Conditions Precedent
1. In the event that any of the Conditions Precedent relating to bidder has not been
fulfilled, as per the Implementation Schedule and the same has not been waived by
UPSRTC fully or partially, this Agreement shall cease to have any effect as of that date.
2. In the event that the Agreement fails to come into effect on account of nonfulfillment of
the bidder’s Conditions Precedent with regards to implementation schedule, UPSRTC
shall not be liable in any manner whatsoever to the Bidder and UPSRTC shall forthwith
invoke the Performance Guarantee and forfeit the guaranteed amount.
3. In the event that vacant possession of any of the Project facilities and/or Project Data
has been delivered to the bidder prior to the fulfilment in full of the Conditions
Precedent, upon the termination of this Agreement such Project facilities and Project
data shall immediately revert to UPSRTC free and clear from any encumbrances or
claims.
4. Instead of terminating this Agreement as stated above, the Parties may mutually agree
in writing to extend the time for fulfilling the Conditions Precedent and the Term of this
Agreement. It is further clarified that any such extension of time shall be subject to
imposition of penalties on bidder linked to the delay in fulfilling the Conditions
Precedent.
16.19 Governance Schedule
1. The bidder shall document the agreed structures in a procedural manual under the
guidance and supervision of the Project Manager of UPSRTC.
2. The agenda for each meeting of the Steering Committee and Operations Committee
shall be set to reflect the discussion items related to the scope of work and additional
items may be added either with the agreement of the Parties or at the request of either
Party.
3. Copies of the agenda for meetings of the Steering Committee and Project Operations
Committee, along with relevant pre-reading material, shall be distributed.
4. All meetings and proceedings will be documented; such documents to be distributed to
both Parties and copies shall be kept as a record. All actions, responsibilities and
accountabilities arising out of any meeting shall be tracked and managed.
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5. The Parties shall ensure as far as reasonably practicable that the Steering Committee
and Operations Committee shall resolve the issues and resolve the objectives placed
before them and members representing that Party are empowered to make relevant
decisions or have easy access to empowered individuals for decisions to be made to
achieve this.
6. The Parties will proceed in good faith so that the Steering Committee and Operations
Committee shall resolve the issues and smoothen the performance of the Project.
7. The parties agree to attempt to resolve all disputes arising under the Agreement,
equitably and in good faith. To this end, the parties agree to provide frank, candid and
timely disclosure of all relevant facts, information and documents to facilitate
discussions between them/their representatives or senior officers.
16.20 Amendment to Agreement
The Parties acknowledge and agree that amendments to this Agreement shall be made
through mutual agreement between the parties in writing in accordance with the procedure
this Agreement is executed and signed.
IN WITNESS WHEREOF the Parties have by duly authorized representatives set their
respective hands and seal on the date first above written in the presence of: WITNESSES:
1. (Name, Designation, Organization, and Signature)
2. (Name, Designation, Organization, and Signature)
UPSRTC {Bidder}
Signed Signed
For and on behalf of the For and on behalf of the
UPSRTC (Company name)
By: (Signature) By: (Signature)
(Name and designation) (Name and designation)
designation)
An authorized signatory duly nominated pursuant
to Board Resolution No. dated of the
[Bidder]
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16.21 Change Request Order Template
Change Request Order CR No.:
Part A: Initiation
Title:
Originator:
Sponsor:
Date of Origination:
Details of Proposed Change
(To Include reason for change and appropriate details/ specifications. Identify any
attachments as A1, A2, and A3 etc.)
Authorized by UPSRTC
Date:
Name:
Designation:
Received by the Bidder
Date:
Name:
Designation:
Part B: Evaluation
Changes to Services, charging structure, payment profile, documentation, training,
service levels and component working arrangements and any other contractual issue.
Identify Attachments as b1, B2, B3, etc.)
Brief Description of Solution
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Change Request Order CR No.:
Impact
Deliverables
Implementation Schedule
Other Relevant Information
Authorized by the Bidder
Date:
Name:
Designation:
Part C: Authority to Proceed
Approved
Rejected
Requires Further Information
For UPSRTC For Bidder
Name Name
Date Date
Designation Designation
Signature Signature
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Tender Document Price: Rs 10,000/- (Inclusive of GST) Tender document available on: https//etender.up.nic.in and www.upsrtc.com
IT CELL UPSRTC
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