selecting a transit software provider
TRANSCRIPT
ecolane.com © 2016
Daniel AndrlikVP, Business Development
Thursday, May 5, 2016
Selecting a TransitSoftware Provider
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Webinar Overview
About 30 minutesFeel free to ask questionsFeedback welcomeSupporting material provided at the end of the webinar
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Why this topic?
Industry confusionFeature parity?Too many missed questionsWe’re often asked about it
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What are we hearing?How do I know we’re asking the right questions?How do we know which features we should be looking for?Suppose we made the wrong decision?What makes you qualified?
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Why are we talking?
To help ensure agencies ask the ”right questions”
To help agencies avoid buyer’s remorse
We’re committed to sharing what we know
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A Peek Behind the Curtain
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Quick Poll
Is your agency currently looking to choose a transit software provider?
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Which Factors are Essential?
FunctionalityAffordabilityGetting Answers
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The Functionality Factor
Does it meet our requirements?Is it time for MDTs?Does it require customization?
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The Functionality Factor
What’s wrong with customization?
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The Functionality Factor
Do we want the same level of functionality?
Are we really able to make changes to our internal processes?
How do we want the solution to impact our customer service, if at all?
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The Functionality Factor
ReportingReportingReporting
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The Affordability Factor
Does the solution fit within our budget range?
Is there an all-inclusive pricing option?
Do we need to make additional capital investments to take advantage of the software?
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The Affordability Factor
Do maintenance and support costs increase over the life of a contract?
What’s my ROI?
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Quick Poll
How long did your last software implementation take?
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Get Answers
What’s your timeframe for implementation?
Look for realistic timetables and processesCustomizing software has a direct impact on planning and schedulingIf not properly done, operational nightmares will be revealed
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Get Answers
What’s the project process look like and what’s your team structure?
Understand schedulesKnow the teamSet expectations
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Get Answers
Can you propose a payment schedule?
Red flag areaTypically look for 3 milestone paymentsOften best to wait until contract signing
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Get Answers
Can I see a sample contract and references?
Red flag areaProvides good idea of what’s standardGreat baseline for further discussionAbsolutely check references!Ask specific questions
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The Value Proposition of Time Saved
What’s the cost of 30 seconds?
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Daniel AndrlikVP, Business Development
Please download Ecolane’s whitepaper on the most common software implementation
mistakes as well as other materialsby visiting our website.
www.ecolane.com