seizing the opportunity in change! session #701 patsy j. reeves april 2009
TRANSCRIPT
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Seizing the Opportunity in Change!
Session #701
Patsy J. ReevesApril 2009
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Handle the challenge of change well, and you can prosper greatly. Handle it
poorly, and you put yourself and others at risk.
John Kotter
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Life Is A Series of Changes* Birth * Walking
* Talking * Going to School
* School Graduation * First Job
* Marriage * Birth of Children
* Children Leave * Death
Each change brings both joy and sadness
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What’s New About Change Today?
World Events Are Forcing Rapid Life Changes
• 11/9/89 – Fall of Berlin Wall & Communism
• 8/9/95 – World Wide Web
• International Outsourcing (India & China)
• Perfecting the Corporate Supply Chain (Wal-mart)
“When things outside your business are changing faster than things inside your business, the end is in sight.”
Jack Welch
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Workplace Changes Create New Paths To Success
Old Path to Success• One employer for life• Stable work environment• Guaranteed retirement plan
(CSRS)
• Company-managed career• Low-technology skills• Loyalty, hard work, follow the
rules, outlast your rivals
New Path to Success• Series of employers over time
• Downsizing, mergers, buyouts, reorganizations
• Self-directed retirement plans (401Ks or FERS)
• Shape your own career
• High-technology skills
• Flexibility, unique talents and abilities, outgrow your rivals
Few Changes Constant Change
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People React Differently to Change Respond Well Challenged By Change
→ Weathered previous changes → Little experience with change
→ Proactive; problem solver → Reactive; passive
→ Flexible personality → Need order, control, predictability
→ Embrace learning opportunities → Prefer status quo
→ See the world as friendly & expect → Realistic or pessimistic outlook good things; optimistic
→ View as an opportunity → View change as a loss
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It’s not the changes that do you in . . .
it’s the transitions!!
Old Secure Situation
New Beginning
Neutral Zone of
Transition
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Normal Reactions To ChangeStage 1: Denial – allows upsetting news to sink in slowlyStage 2: Anger – expressed actively or passivelyStage 3: Bargaining – try to hold on to what wasStage 4: Depression – feel the loss of people, work
routines, location, and/or controlStage 5: Acceptance – first as a state of mind; as emotional
peace
Kubler-Ross Stages of Loss
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Prepare Now For Future ChangeAnticipate Change
– Maintain situational awareness– Network
• Continually introduce small changes in your life– Develop new skills– Introduce new experiences
• Update your resume once a year– Document new accomplishments, knowledge, &
responsibilities– Helps clarify your situation, goals, and progress
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Improve Your Response To Change• Seek accurate information to avoid needless worry• Express your concerns with a few you trust
– Avoid negative people and rumors
• Take care of yourself physically– Develop a way to relax and unwind– Get adequate sleep, eat well, exercise
• Focus on the immediate - on today– Remember what you’ve accomplished & your value– Helps maintain productivity & confidence
• Maintain familiar routines– Focus on things you can control– Stay involved in non-work activities– Remain connected with outside friendships
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Strategies to Succeed Through Change: Value Yourself
• Try not to take it personally– Its not about you but about your
organization adapting
• Avoid self doubt– Remind yourself of your own value
• Seek advice from someone who has adapted well to significant work change
• Develop a plan – update your resume
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Strategies to Succeed Through Change: Manage Your Career
• Identify your employer’s needs in the new situation– Adjust your skills, efforts, and expectations – Support your boss’s challenges
• Look for positive opportunities in the change– Gives you a sense of control
• Take responsibility for your career– Don’t wait for someone else to manage your career– Don’t expect permission to move ahead– Think of yourself as “self-employed”
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Strategies to Succeed Through Change: Manage Your Career
• Network to enlarge your perspective
• Keep learning– Greater skills = greater value
• Look for opportunities in the change– Be open to changing courses
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Leader’s Role in Change
Cope with
change yourself: leaders go first
Support the group and keep them motivated!!
Lead your team
through the transition
Keep the group productive
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Lead Your Team Through Transition• Be honest about your worries and hopes
– Encourage team members to support each other– Encourage openness about concerns &
frustrations– Point out opportunities
• Provide news first– Hold regular meetings to discuss events
•Provide extra encouragement - Never enough appreciation
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Lead Your Team Through Transition• Help team envision the new beginning/situation
– Create a roadmap from old to new
• Explain why the organization must change
• Provide opportunity for hands-on experience– Identify & obtain needed training
• Celebrate and honor the past
• Focus your team on the future – reinforce the new beginning
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DEPARTING CONVERSATION
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What Does The Future Hold?
Improve your capacity to handle complex, changing
situations
You can win if you outgrow your rivals
Continue learning - it will be key to career success
The rate of change will increase
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The Time for Action is Now“The pessimist complains
about the wind;
The optimist expects the wind to change;
The realist adjusts the sails.”
It is time to adjust the sails and move forward!
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REFERENCES Managing Transitions : Making the Most of Change
William Bridges
Who Moved My CheeseSpencer Johnson, M.D.
Coping with Workplace Change : Dealing with Loss and GriefJ. Shep Jeffreys, Ed.D.
Leading ChangeJohn P. Kotter
Stay Sane Through Change David Webster & Tolulope Adeleye
Our Iceberg Is Melting
John Kotter