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TRANSCRIPT
Seeing Through The Fog The Top Trends in Employee Benefits in 2017
January 24, 2017
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Will the webinar be recorded?
Yes!(We will send you a link to the recording after the webinar).
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Will the slides be available?
Yes!(We will send you a link to the PDF after the webinar).
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How do you ask questions?
Type your question into the “Questions” panel
Better Technology for a Better Benefits and HR Experience
PlanSource is a technology company driven to create a better benefits and HR experience for employers and their
employees. We offer flexible and intuitive software for benefits administration,
insurance exchanges and human capital management for nearly 10,000 employers
and 3.5 million consumers.
About PlanSource
Benefit Technology Resources - commonly known as BTR - is an HR Technology
Consulting Firm that specializes in evaluating a client’s current state of technology
utilization, and facilitating the process of troubleshooting or implementing additional
resources in order to streamline manual processes and create efficiencies.
BTR is independent and our only objective is to help each client to embrace technology and the opportunities
to make their lives easier.
About Benefit Technology Resources
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Today’sSpeaker’s
Ryan GlushkoffPlanSource
Josh HooverBenefit Technology
Resources
1. State of the employee benefits market
2. What’s trending on the regulatory front
3. What’s trending on the benefits front
4. What’s trending on the technology front
5. Question & Answer
Agenda
The State of the Market
TheLaborMarketThe war for talent is heating up
100
10
20
30
40
50
60
70
80
90
16 years and over
16 to 19 years
20 to 24 years
25 to 54 years
55 to 64 years
65 to 74 years
75 years and over
1992 2002 2012 2022State of the Market
TheLaborMarketThe job market is tight
State of the Market
TheLaborMarketThe job market is tight
State of the Market
Employer-Based Coverage
0
50
100
150
200
250
300
2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026
Health Insurance Coverage for People Under Age 65
Total Population Under Age 65 Employment-Based Coverage
State of the Market
The State of the Employee Benefits Market is Strong
The Labor Market is Tight
Employer Coverage is Critical
State of the Market
What’s Trending on the Regulatory Front
“We’re going to have insurance for everybody. There was a philosophy in some circles that if you can’t pay for it, you don’t get it. That’s not going to happen with us.” People covered under the law “can expect to have great health care. It will be in a much simplified form. Much less expensive and much better.” ~President Donald Trump
The NewPresident’sPerspective
What’s Trending – Regulatory Front
“It’s not going to be their plan; It’ll be another plan. But they’ll be beautifully covered. I don’t want single-payer. What I do want is to be
able to take care of people.” ~President Donald Trump
The NewPresident’sPerspective
What’s Trending – Regulatory Front
“…ensure that the law is being efficiently implemented, take all actions consistent with law to minimize the unwarranted economic and
regulatory burdens of the act, and prepare to afford the states more flexibility and control to create a more free and open health care
market.” ~President Donald Trump
The NewPresident’sPerspective
What’s Trending – Regulatory Front
“If you’ve got a generous employer plan already, you were fine in the pre-ACA world and you’re going to be fine in the post-ACA world. Employers offer coverage because they want to have good talent, and people demand it. In the short-term, at the very least, those people are going to be ok.” ~Matthew Rae, The Kaiser Family Foundation
What’s Trending – Regulatory Front
What IS Expected to Stay the Same
What’s Trending – Regulatory Front
PreventativeServices
What IS Expected to Stay the Same
What’s Trending – Regulatory Front
Limits onBenefits
PreventativeServices
What IS Expected to Stay the Same
Limits onBenefits
PreventativeServices
YoungAdult
Coverage
What’s Trending – Regulatory Front
What’s Trending – Regulatory Front
EmployerMandate
What’s NOT Expected to Stay the Same
EmployerMandate
What’s Trending – Regulatory Front
CadillacTax
What’s NOT Expected to Stay the Same
EmployerMandate
CadillacTax
IndividualCoverage
What’s Trending – Regulatory Front
What’s NOT Expected to Stay the Same
Current 10-Year Projection for Employer Coverage
166M
155M
152M
0M
M
2016 2026
-2%
What’s Trending – Regulatory Front
Possible New Projection for Employer Coverage?
166M
155M
152M
0M
M
2016 2026
+7%
What’s Trending – Regulatory Front
CarrierConsolidationContinues
$91 billion mergers
What’s Trending – Regulatory Front
CarrierConsolidationContinues
$37 billion merger+ =
What’s Trending – Regulatory Front
CarrierConsolidationContinues
+ = $54 billion merger
What’s Trending – Regulatory Front
CarrierConsolidationQuestions
What’s Trending – Regulatory Front
Will medical premiums go up or down, and at what rate?
CarrierConsolidationQuestions
What’s Trending – Regulatory Front
Will medical premiums go up or down, and at what rate?
Will consumers have a better experience in dealing with a bigger entity?
CarrierConsolidationQuestions
What’s Trending – Regulatory Front
Will medical premiums go up or down, and at what rate?
Will consumers have a better experience in dealing with a bigger entity?
Will consumers have more choice in terms of providers?
CarrierConsolidationQuestions
What’s Trending – Regulatory Front
Will medical premiums go up or down, and at what rate?
Will consumers have a better experience in dealing with a bigger entity?
Will consumers have more choice in terms of providers?
Will carriers need to adjust their market presence?
What’s Changing on the Technology Front
Explore Outsourcing for Benefits and/or HR
What’s Trending – Technology Front
EmbraceTechnologyFor Enrollment
What’s Trending – Technology Front
Employees are Consumers of HR Services
Methods OfCommunication
The Employee Experience Matters(a lot)
Employee
Responsive Design Email In Person Social Media
What’s Trending – Technology Front
Methods OfCommunication
The Employee Experience Matters(a lot)
Employee
Responsive Design Email In Person Social Media
Education Shopping Cost Comparison Plan Recommendation
What’s Trending – Technology Front
DecisionSupport
What’s Trending – Technology Front
The Employee Experience Matters!
What’s Trending – Technology Front
The Administrative Experience Matters Too!
Is a Holistic Approach Best for Me?
What’s Trending – Technology Front
Holistic HCM Point Solution
• Typically, Payroll is core• Many modules• Real-time integration• Single Database• One vendor• Generalist in additional
modules
• Subject Matter Expertise• One module• File transfer integration• Additional database• Additional vendor• Much more robust functionality
What’s Trending – Technology Front
What is integration/data exchange?
How does it work? (real time vs file transfer)
Is it difficult to setup?
What’s Changing on the Benefits Front
Brokers Need to be Advisors
Tomorrow’s broker needs to be advisor on
Best practices in human resources
Tomorrow’s broker needs to be advisor on
Best practices in human resources
What technology tools are needed
Tomorrow’s broker needs to be advisor on
Best practices in human resources
What technology tools are needed
Ensuring that you’ve got the right people on staff
Tomorrow’s broker needs to be advisor on
Best practices in human resources
What technology tools are needed
Ensuring that you’ve got the right people on staff
Crafting the right compensation program
Tomorrow’s broker needs to be advisor on
Best practices in human resources
What technology tools are needed
Ensuring that you’ve got the right people on staff
Crafting the right compensation program
Staying compliant with government regulations
Tomorrow’s broker needs to be advisor on
Best practices in human resources
What technology tools are needed
Ensuring that you’ve got the right people on staff
Crafting the right compensation program
Staying compliant with government regulations
Internal company procedures
High Deductible
Health Plans
Managing the Financial Side of Benefits Offering
What’s Trending – Benefits Front
High Deductible
Health Plans
What’s Trending – Benefits Front
Shifting Costs to Employees
Managing the Financial Side of Benefits Offering
High Deductible
Health Plans
Shifting Costs to Employees
Insurance Carrier
Contribution
What’s Trending – Benefits Front
Managing the Financial Side of Benefits Offering
HR Needs to Think Like a Marketer
Hire the right people for the team
Increase productivity of existing team members
Remove the wrong people from the team
Acquire new profitable customers
Encourage existing customers to buy more
End relationships with unprofitable customers
People Are…. Your Customers
What’s Trending – Benefits Front
Get to Know Your Workforce
State of the Market
Just ask!Survey your employees and
talk to them in person.
1
Look at the data.Export demographic info
from PlanSource.
2
How to Segment Your Workforce
Your WorkforcePopulations
Your BenefitsCommunications
Your Benefits Offerings
For Large Companies For Small & Mid-Size Companies
What’s Trending – Benefits Front
How to Segment Your Workforce
What’s Trending – Benefits Front
Source: Unum
Only
58%of employees say they actually understand their benefits well.
7%of employees admit they don’t understand their
benefits at all.
Communication is Critical
What’s Trending – Benefits Front
How to Communicate Benefits
PlanSource
Website
Microsites
Print MaterialsDistributed On-site
In-Person Meetings Intranet
Print MaterialsMailed to Home
Text Messaging
Print MaterialsPosted on Site
Events/Conferences
Social Media
Best Channels to Drive best-in-ClassCommunications
What’s Trending – Benefits Front
State of the Employee Benefits Market
Summary of Today’s Webinar
State of the Employee Benefits Market
What’s Changing on the Regulatory Front?
Summary of Today’s Webinar
State of the Employee Benefits Market
What’s Changing on the Regulatory Front?
What’s Changing on the Technology Front?
Summary of Today’s Webinar
State of the Employee Benefits Market
What’s Changing on the Regulatory Front?
What’s Changing on the Technology Front?
Summary of Today’s Webinar
What’s Changing on the Benefits Front?
Q&AYour Questions. We (try to) Answer.