see it. hear it. respond. enabling technologies um, uc and avaya modular messaging r 4.0 overview ...
TRANSCRIPT
See it. Hear it. Respond.
Enabling TechnologiesUM, UC and Avaya Modular Messaging
R 4.0 Overview
Charles “Wes” Lowe
See it. Hear it. Respond.
Topics for Discussion
•Definitions (UM, UC, MM, AES, LCS & OCS, Presence, etc)•Differences Between Unified Messaging and Unified Communications•Basic UC Infrastructure•Basic Modular Messaging system w/ an Exchange or Lotus Notes Backend•Basic Modular Messaging system w/ a MSS Backend
•Pros and Cons of Exchange vs. MSS Backend•Overview of Avaya Modular Messaging R 4.0 Features•Overview of Avaya One-X Speech•Overview of Avaya AES server
See it. Hear it. Respond.
Acronym Definitions
•Unified Messaging (or UM) is the integration of different streams of communication (e-mail, Fax, voice, etc) into a single, or, unified ”message store”, accessible from a variety of different devices. Unified messaging is a subset of a fully integrated Unified Communications system
Examples of UM products include:•Avaya Unified Messenger (or Avaya UM)•Avaya Modular Messaging (or MM) w/ Exchange or Lotus Notes Backend
See it. Hear it. Respond.
Basic UM Infrastructure
See it. Hear it. Respond.
Acronym Definitions
Unified communications (or UC) is "an industry term used to describe all forms of call and multimedia/cross-media message-management functions controlled by an individual user for both business and social purposes”. This potentially includes the integration of fixed and mobile voice, e-mail, instant messaging, presence, voice-mail, fax, audio, video and web conferencing, unified messaging, unified voicemail, and white-boarding into a single environment while offering the user a more complete but simpler and more effective experience.
Examples of UC products include:•Microsoft Exchange / Live Communications Server (or LCS)•Microsoft Exchange / Office Communications Server (or OCS)•IBM Lotus Notes / Sametime•Avaya Application Enablement Server (or AES) for OCS / LCS Presence and Click to Call
See it. Hear it. Respond.
Basic UC Infrastructure
See it. Hear it. Respond.
The difference between UM and UC
Unified Communications is sometimes confused with Unified Messaging, but it is distinct. Unified Communications refers to a real-time delivery of communications based on the preferred method and location of the recipient; Unified Messaging systems culls messages from several sources (such as email, voice mail and faxes), but holds those messages for retrieval at a later time.
Unified Communications can include a variety of elements, such as instant messaging, telephony, video, email, voicemail, and white-boarding all of which could be brought into real time and coordinated. The concept of presence is also a factor – knowing where one’s intended recipients are and if they are available, in real time – and is itself a key component of unified communications. To put it simply, Unified Communications integrates all the systems that a user might already be using and helps those systems work together in real time.
See it. Hear it. Respond.
Basic MM w/ MSS Backend
See it. Hear it. Respond.
Pros & Cons of Exchange vs. MSS Backend
PROs
Exchange Backend•True Unified Messaging•Voicemail in Exchange Inbox•Listen to Voicemail & Email via TUI•Listen to Messages via Outlook•Play Voice Messages via Mobile Device
MSS Backend•Stand Alone Voicemail System•Stand Alone Private Network•Stand Alone Security•Limited Tax on Corporate Network / Exchange•Listen to Messages via Outlook (Separate Inbox from Exchange)
CONs
Exchange Backend•Dependant on Corporate Network•Dependant on AD and Exchange Availability•Tax on Exchange Information Store Size•CALs Required for non-Exchange Mailbox Users
MSS Backend•No Exchange Integration without 3rd Party Applications
See it. Hear it. Respond.
Avaya MM R 4.0 Features
•Support for Avaya MSS, Exchange or Lotus Notes Backend•Support for Exchange 2007•Use of Avaya Aria, Audix or Serenade TUIs•Outlook Thick Client or Restricted Client•Lotus Notes Thick Client•Web Client (MSS only)•Web Subscriber Options•IMAP4 or POP3 Access to VM Messages•Multilingual Language Support•Record Optional Greetings in up to 3 Languages•Call / Find / Notify Me Features•System Auto Attendant w/ Custom Prompts•Caller Applications•Multiple Time Zone Support (by COS or Subscriber)•MSS only – Option to use Corporate Domain for Security•Exchange / Notes only – Customer Provider Servers are supported
•T1 / E1 / H.323 / DSE / Analog Integration Support•On-demand MWI Refresh •MWI Reset per user on Exchange Backend•Fax Support (yes, including Exchange and Notes)•3rd Party Fax Server Support•System Wide Zero Out and Per User Zero Out (and can be based on a schedule)•Build in Offline Mode Should the Message Store go Offline (MSS and Exchange)
See it. Hear it. Respond.
Basic MM w/ MSS Backend w/ One-X Speech
See it. Hear it. Respond.
Thank you!
• Questions?
See it. Hear it. Respond.
uaC
ST
A
(CS
TA
ove
r S
IP)
Microsoft Office Communication Server (OCS) 2007
Cell Phones(EC500)
H.323/DCP/Analog
Avaya
Communication Manager
uaCSTA (CSTA over SIP)
Avaya CTI
AES Telephony Integration with Microsoft OCS
AE Services 4.0
• User starts Microsoft Office Communicator
• Checks presence, sees buddy status as on-hook
• Right clicks and calls• Picks up handset and talks• Puts call on hold with
Communicator • Handset goes silent• Starts call on another line• Adds party to conference• Hangs up phone
See it. Hear it. Respond.
Thank you!
• Questions?