seda college online essential english for cabin crew

SEDA College Online – Essential English for Cabin Crew


English for Cabin Crew

Summary

AIRPORT VOCABULARY

1. THE PRE-FLIGHT

2. WELCOME ON BOARD

3. DURING THE FLIGHT

4. FOOD AND DRINKS

5. PASSENGER’S PROBLEMS

6. IN-FLIGHT EMERGENCIES

7. PREPARING FOR LANDING

8. SAYING GOODBYE

9. KNOWING THE PLANE, NATO PHONETIC ALPHABET AND BASIC SPEECHES

10. SAMPLE INTERVIEW QUESTIONS FOR CABIN CREW


AIRPORT VOCABULARY

Airline: The airline or carrier you fly with is the name of the company that owns the airplane

e.g. RyanAir, British Airways.

The cheapest airline in Europe is RyanAir. It’s an Irish carrier.

Arrivals: When your plane arrives at the airport, your family and friends will meet you at arrivals.

Jenna, I’ll meet you in the arrivals lounge.

Board: To board (a plane) means to go onto it.

All passengers on RyanAir flight 2216 must go to the gate. The plane will begin boarding in 10 minutes.

Boarding pass: After you have notified the airline you are at the airport and you’ve checked your luggage, you

will be given a boarding pass that shows you where the plane will be boarding and it will also show your seat

number.

Sir, this is your boarding pass. You will be boarding at gate 22 at 6.35.

Boarding time: Your boarding time is the time that people will be allowed to start entering the plane.

Boarding will begin in approximately 5 minutes. We ask all families with young children to move to the front of the

line.

Book (a ticket): When you book a ticket it means that you have reserved your place and paid for it.

I’d like to book a return ticket to Paris, please.

Business class: Business class is the area where people who are travelling for business purposes sit. It’s

towards the front of the plane and the tickets are more expensive than normal tickets.

We’d like to invite all our passengers flying in business class to start boarding.

Carry on luggage: Your carry on luggage is the small piece of hand luggage that you are allowed to take with

you onto the plane.

I’m sorry, but your carry on is too heavy. You will have to check it.

Check in: When you check in, you notify the airline you have arrived at the airport. They will take your suitcase

and give you a boarding pass. The area where you do this action is also called check-in.

How many passengers are checking in with you?

Conveyor belt/carousel/baggage claim: When your plane arrives, your bags and suitcases come out on the

moving conveyor belt. Another word that you might hear for this is a carousel or baggage claim.

All passengers arriving from New York can pick up their luggage from carousel 4.

Customs: Before you’re allowed to enter the country, you must go through customs where you will be met by a

customs officer. Here they will check if you’re bringing anything illegal into the country such as firearms (guns),


drugs or too much money and they will ask you if you “have anything to declare?” If you’re not carrying anything

that is forbidden, you should answer “no.”

Delayed: If your flight has been delayed, it means that it is late. Maybe it has been delayed because of bad

weather, too much air traffic, or technical problems.

Ladies and gentlemen, this is an announcement that flight NR245 has been delayed. Your new departure time is

2.25.

Departures: When you are leaving to go on a trip, you will need to go to the departures lounge where you will

wait to board your flight.

All passengers flying to Istanbul are kindly requested to go to the departures lounge.

Economy class: Most people who travel by plane travel in economy class because the price is much cheaper.

I’d like to book an economy class ticket to London next Friday.

First class: First class is the most expensive area of the plane. There is a lot of space to move. The seats are

bigger and the service is better.

Next time I want to fly first class.

Fragile: Sometimes we carry things that are delicate or easily broken when we travel. A way of letting the people

handling our suitcases know is to mark it with a sticker saying fragile. This will show them that they need to be a

little more careful with your stuff.

Gate: In the departures lounge there are a number of different gates (doors) that lead to different flights.

Can you tell me where flight DZ672 to New Jersey departs from, please?

Yes, it leaves from gate A27.

Identification: Your ID or your personal identification is your official document that you need to ensure you are

who you really are. When flying, the ID you’re required to carry is your passport.

Can I see your ID please?

Liquids: Liquids are anything that is not solid or hard or has a watery base such as a bottle of water, perfume or

foundation. All airports do not allow passengers to travel with more than 100ml of liquids. All liquids you do carry

on the plane must be put in a plastic bag.

Are you travelling with any liquids?

Yes, I have this deodorant.

Long-haul flight: A flight that travels a long distance in one go for example a long-haul flight would be flying from

New York to Sydney.

I really don’t like long-haul flights and wished we had a stopover somewhere, but we really need to get back on

that day and we don’t have time.


On time: When you are travelling and you want to check the status of your flight you can look at the departures

board. Here you will see all your flight information and if it says that your flight number is on time then the plane

will depart at the right time.

One-way ticket: If you ask for a one-way ticket it means that you do not want to return to your destination. The

opposite of a one-way ticket is a return ticket. If you want to purchase both, that’s called a round-trip ticket.

Hi, I’d like to book a one-way ticket to Hong Kong.

Oversized baggage/Overweight baggage: Each passenger is only allowed to have one suitcase that weighs

20kg or less. If they have a big piece that you want to send or something that is too heavy, the people at check in

will charge you more money.

I’m sorry madam, but your bag is overweight.

Stopover (layover): If you are travelling on a long-haul flight, you usually have to have a short stop in another

country first. This stop is called a stopover or a layover.

If you’re travelling from Europe to Australia, it’s recommended that you have a stopover either in Los Angeles or

Dubai because the flight is very long otherwise.

Travel agent: A travel agent is a person who will help you to organize your travel plans and book your flights.

I tried looking for a flight online, but I couldn’t book it with my credit card.

You should visit the travel agent in the mall, she is very good and they have great offers.

Visa: A visa is a special document that gives you permission to enter a country.

Brazilian citizens can travel up to 3 months without a visa to any EU country.

EXERCISES

AIRPORT VOCABULARY

1. Complete the sentences with the right words:

overhead | sickness | landing | around | remain | turbulence | tables | fold | flight | serving

a) Make sure your bags are stored in the ________________ compartment.

b) Since this a short flight, we'll only be ________________ a light snack.

c) We'll be coming _____________ shortly to offer you drinks.

d) Madam, please _____________ in your seat until the plane comes to a complete stop.

e) If you start to feel nauseous, there are air-______________ bags in the seat pocket in front of you.

f) We're experiencing light ________________

g) Our in-__________________ movie is "Taken".

h) We'll be _________________ in 30 minutes.


i) The little fold-down tables where passengers eat their meals are called "meal trays" or "tray

_______________.”

j) Passengers should _______________ up their meal trays prior to landing.

2. Choose the best word for each sentence:

charge | stow | duration | request | blanket | fastened | wireless | lavatories | service | items

a) We're going to begin our meal _______________ shortly.

b) Please let one of the flight attendants know if you're interested in purchasing any of our duty-free __________.

c) All of the _____________ are currently occupied.

d) Make sure your seatbelt is ____________.

e) Passengers are reminded to turn off all mobile phones and other _______________ devices.

f) Are you feet cold? I'll get you an extra _______________.

g) Did you ______________ a special meal?

h) The headphones are provided free-of-_________________.

i) Your phone has to be turned off for the _________________ of the flight.

j) To _____________ your belongings in the overhead compartment.

3. Choose the right answer:

1) Please _____________________ = Please don't leave your seat

a) remain seated

b) keep sitting

c) stay sitting

2) The captain has _____________________ off the seatbelt sign.

a) made/created

b) turned/switched

c) clicked/clocked

3) We will be _____________________ out free headphones.

a) passing

b) pacing

c) taking

4) _____________________ = Free-of-charge = Free

a) Required

b) Complimentary

c) Mandatory


5) Every passenger has to _____________________ a customs form.

a) feel out

b) fail to

c) fill out

6) Please make sure that bag is _____________________ under the seat in front of you.

a) complete

b) completing

c) completely

7) At this _____________________ we ask you to please turn off all wireless devices.

a) time

b) schedule

c) hour

8) This bag is a little too big for _____________________ luggage - You're going to have to check it.

a) airplane

b) cabin

c) plane

9) I'm sorry, but you're not allowed to _____________________ the cockpit.

a) entrance

b) entry

c) enter

10) Upon _____________________, all passengers must go through immigration and customs.

a) arrival

b) arrive

c) arrived

4. Choose the right answer to the questions:

A) Why is the flight being delayed?

a) We're waiting for clearance. We'll be taking off shortly.

b) We will be passing out headphones shortly.

c) Would you like some peanuts?

B) Am I going to miss my connecting flight?

a) You have to transfer to terminal 3.

b) What time is your flight?

c) We will be arriving in 20 minutes.

C) Can I get a Coke?

a) Of course with ice?

b) I'll add ice?

c) Of course, would you like ice with that?


D) My headphones are not working!

a) Let me get you another pair.

b) We'll be coming around soon with drinks.

c) Let me get you another pear.

E) How much do I owe you?

a) Free.

b) Please fill out this form.

c) The drinks are free-of-charge.

F) Can I use the lavatories in first-class?

a) We have four lavatories.

b) I'm sorry but those lavatories are for first-class passengers only.

c) Would you like an extra blanket?

G) Would it be possible to change seats?

a) It may be possible, but we'll have to wait until the plane takes off and the captain turns off the seatbelt sign.

b) Yes, this is your assigned seat.

c) Please make sure you stow your belongings in the overhead compartment.

H) How long before we land?

a) We will be coming around with a snack soon.

b) We will be landing in about 20 minutes.

c) Yes, it's a very long flight, isn't it?

I) I just want to stretch my legs.

a) Would you like something to drink?

b) You'll be able to do that as soon as the captain turns off the seatbelt sign. For now, please remain seated.

c) Would you like a blanket?

J) I requested a vegetarian meal.

a) Alright - Chicken or fish?

b) No, the choice is chicken or fish.

c) Alright - Let me go check if it's there.

1. THE PRE-FLIGHT

1. Look at the picture and the words in the box. What do you usually take with you on a flight?


2. The pre-flight meeting is important for several reasons. Put these reasons in order of importance.

_____ to get to know each other

_____ to be told about the coordination of duties

_____ to find out the order of service

_____ to check safety and emergency procedures

_____ to hear about anything special about the flight

_____ to hear about the weather en route

3. Complete these phrases from the captain’s briefing.

a) m___________ turbulence

b) s___________ winds

c) storms o__________ the Atlantic

d) seated and s_________ in

e) the c__________ procedures

4. If you have to remain strapped in your seat for long periods in the flight because of severe turbulence you…

a) read a magazine

b) chat with passengers nearby

c) plan for when you can continue your duties

d) do something else

2. WELCOME ON BOARD

1. Which of these things do you do just before passengers come on board the aircraft?

a) Make sure the aircraft safety instructions cards are in the back of every passenger seat.


b) Help passengers put their luggage in the overhead lockers.

c) Check the toilets.

d) Hurry the passengers to their seats.

e) Check that your uniform is smart.

f) Greet the passengers with a smile.

g) Hand out the arrival immigration forms to complete.

h) Give special attention to older passengers.

i) Ask the children not to leave their seats.

j) Make sure everyone has a blanket.

k) Check the number of meals.

l) Make coffee for the flight crew.

2. Which do you do when passengers are actually boarding?













3. Complete the text. Use these words.

boarding pass | seating arrangements | seat number | window seats | check in | overhead lockers | in advance | hand- baggage

After ____(1)____, passengers proceed to the aircraft with their ___(2)___ only. On arrival, they present their

___(3)___, which has the __ (4) __ on it, to the flight attendant, who will show them where they should go. __ (5)

__ are made at check-in. Many passengers prefer __ (6) __ to aisle seats and often insist on booking them __ (7)

__ . Passengers can ask for help to put their hand-baggage into the __ (8) __.


1. Complete the announcement with the words bellow:


unless | sorry | soon | board

Ladies and gentlemen, it’s great to have you on ___(1)___. The seatbelt sign is off, but please don’t leave your

seats ___(2)___ you have to. This is only a short flight and we’d like to serve you drinks and snacks as

___(3)___ as possible. There will only be time for one service and,… well, apologies, we actually don’t have any

hot snacks today. ___(4)___ about that.

2. Complete those very common sentences for flight attendants:

a) Excuse me, could you __________ down, please?

b) Ok, no ___________.

c) Yes, of ___________.

d) Can I __________ you?

e) Leave it __________ me…

f) I’ll do it as __________ as possible.

g) What can I _________ for you?

h) Listen, don’t __________.

i) I’ll ___________ back to you.

3. Match these groups of people with how they normally are. More than one characteristic is possible:

1. Passengers travelling alone a) shy

2. Groups b) nervous

3. families with small children c) unpleasant

4. elderly people d) noisy

e) arrogant

f) demanding

4. FOOD AND DRINKS

1. Choose the right option to each number:

Starter | Breakfast | Dessert | Main


SITUATION 4

Flight attendant: Hello, what can I do for you?

Woman: My daughter isn’t well. I think she got a high temperature. Do you have any medicine for it?

2. Complete the sentences with the best options:

get | get back | ask | see | meantime

a) I’ll check on our arrival time and ________ to you.

b) I’ll _________ it for you. A sandwich or cup noodles?

c) I’ll get you an extra blanket in the _____________, if you’d like.

d) I’ll ____________ what I can do.

e) I’ll ____________ if there is a doctor or nurse on board.

3. Try to fill in the missing words:

Flight Attendant: What can I ___(1)___ you, madam?

Passenger: Two cheese ___(2)___ and two diet Cokes, please.

FA: I am sorry, but we’ve ___(3)___ out of cheese. They’ve been very ___(4)___ today. But I can offer you

___(5)___ sandwiches.

Passenger: I can’t believe it! It’s the ___(6)___ old story. You always ___(7)___ to run out.

FA: Once again, I can only ___(8)___, madam. Would you like the chicken?

Passenger: No ___(9)___, no thank you.

FA: Sorry ___(10)___ that.


1. Label the items in the emergency medical kit. Use these words.

stethoscope | syringes | dressings | gloves | aspirin | cardiopulmonary resuscitation (CPR) mask

| automatic external defibrillator (AED) | bandages | oxygen | antiseptic wipes


1 ___________________________

2 ___________________________

3 ___________________________

4 ___________________________

5 ___________________________

6 ___________________________

7 ___________________________

8 ___________________________

9 ___________________________

10 __________________________

2. Put the words where they are missed:

updated | important | nearest | inconvenience | divert | prepare | remain | anticipate

Ladies and gentlemen, this is an ___(1)___ announcement. We have a serious medical situation on

board and we need to ___(2)___ to Boston, the ___(3)____ airport, as soon as possible. The flight

attendants will now___(4)___ the cabin for landing. I ___(5)___ being on the ground in the next 15

minutes. After landing at Boston, you must ___(6)___ on board the aircraft. I do apologize for any

___(7)___ this diversion may cause. However, I’d like to thank you for your cooperation and

understanding. After landing, we will keep you regularly ___(8)___ with our plans for your continued

flight today.

3. In emergencies, cabin crew must give clear instructions; connect the situations with the replies to

calm the passengers. There may have more than one possible answer.

1. a worried passenger whose wife has just fainted

2. a pregnant woman experiencing contractions

3. a young boy running in the aisle to the toilet

4. a panicky hyper-ventilating passenger

5. a loud and noisy group who are not taking the emergency instructions seriously

6. a mother whose child is sick and vomiting

7. a woman with headphones who is listening to music


a) Please keep quiet.

b) Don’t worry, you’ll be fine.

c) Listen, stop.

d) Don’t be upset. We’ll take care of her.

e) Keep quiet please, you are disturbing others.

f) Don’t shout, speak normally.

g) Breathe slowly and deeply. That’s it.

h) Calm down now, please.

i) That’s enough, control yourself.

j) Try to relax. I’ll stay with you.

k) Listen carefully, please, these instructions are for you.

l) Wait until we land.


1. Complete the announcement with the right words:

ensure | shortly | down | switched | under | away

Ladies and gentlemen, we’ll ___(1)___ be landing at Heathrow Airport. The ‘Fasten seatbelts’ signs

have been ___(2)___ on. Please return to your seat and ___(3)___ your hand-luggage is safely

secured in the overhead lockers or ___(4)___ the seat in front of you. Please also make sure your

table is folded ___(5)___, your seat back is upright, with the arm-rest ___(6)___ and your seatbelt is

fastened. …

2. The cabin crew are passing through the cabin. What’s the word missing in each dialogue?

arrival | blind | everything | Everyone | minibus | bother | coat | takes | locker | front | exit | one

a) Can you open the window _________, please?

b) I can’t find my _________ form.

c) I’ll bring you __________ in a few minutes.

d) Put your bags under the seat in ___________, please.

e) Ah, this is an ___________ row, so ___________ has to go in the overhead lockers, please.

f) Sorry to _________ you.

g) Do you know how long it ___________ to get from the airport to the city?

h) We take the company _____________.

i) _____________ says the train is the fastest.

j) And, sorry, could you take your __________ off the empty seat and put it in the ____________,

please?


3. Match the questions with the right answers:

1) Has she done the final checks? a) No, they haven’t.

2) Have you secured the trolley in the galley? b)Yes, we have.

3) Have they checked the tables are upright? c) No, she hasn’t.

4) Have we done everything? d) Yes, I have.

8. SAYING GOODBYE

1. Choose which of these things are important to do before leaving the plane:

a) Check there are no passengers still in their seats.

b) Check that the toilets are clean.

c) Collect all customs paperwork from the galley.

d) Make sure all personal items are in your carry-on bag.

e) Check under the seats for forgotten passenger items.

2. Answer the questions about crew debriefings:

1) Where do debriefings usually take place?

a) on the plane

b) on the transit bus

c) in the terminal

2) What is the point of such meeting?

a) to relax together after the flight

b) to review the light and any incidents

c) to finish writing reports and completing the paperwork

3) Who attends these meetings?

a) only senior crew members

b) the captain and the purser

c) all the flight crew and cabin crew

4) Why are they important?

a) They are necessary for crew resource management.

b) It’s company policy to hold them.

c) They are part of an essential ongoing safety review.



1. Put the right number in the correspondent part:

____ Slats

____ Winglet

____ Cockpit

____ Elevator

____ Vertical Stabilizer

____ Aileron

____ Fuselage

____ Horizontal Stabilizer

____ Spoiler

____ Wing

____ Flaps

____ Turbine Engine

____ Rudder

2. Match the parts of the plane with its functions:

1. Cockpit a) Increase lift

2. Fuselage b) Generate lift

3. Slats c) Change yaw

4. Spoiler d) Change roll

5. Aileron e) Hold things together; carry payload

6. Flaps f) Command and control

7. Elevator g) Generate thrust

8. Rudder h) Change pitch

9. Vertical stabilizer i) Control pitch

10. Horizontal stabilizer j) Change lift, drag and roll

11. Winglet k) Increase lift and drag


12. Wing l) Control yaw

13. Turbine engine m) Generate lift


ANSWERS

AIRPORT VOCABULARY

1. Complete the sentences with the right words:

a) overhead b) serving c) around d) remain e) sickness

f) turbulence g) flight h) landing i) tables j) fold

2. Choose the best word for each sentence:

a) service

b) items

c) lavatories

d) fastened

e) wireless

f) blanket

g) request

h) charge

i) duration

j) stow

3. Choose the right answer:

1) a) remain seated

2) b) turned/switched

3) a) passing

4) b) Complimentary

5) c) fill out

6) c) completely

7) a) time

8) b) cabin

9) c) enter

10) a) arrival

4. Choose the right answer to the questions:

A) a) We're waiting for clearance. We'll be taking off shortly.

B) b) What time is your flight?

C) c) Of course, would you like ice with that?

D) a) Let me get you another pair.

E) c) The drinks are free-of-charge.

F) b) I'm sorry but those lavatories are for first-class passengers only.

G) a) It may be possible, but we'll have to wait until the plane takes off and the captain turns off the seatbelt sign.

H) b) We will be landing in about 20 minutes.

I) b) You'll be able to do that as soon as the captain turns off the seatbelt sign. For now, please remain seated.


J) c) Alright - Let me go check if it's there.

1. THE PRE-FLIGHT

1. Look at the picture and the words in the box. What do you usually take with you on a flight?

Purse/Handbag

Passport

ID

Mobile

Keys

Credit cards

MAYBE

Newspaper

Medicine

Toothbrush and toothpaste

2. The pre-flight meeting is important for several reasons. Put these reasons in order of importance.

__4___ to get to know each other

__2___ to be told about the coordination of duties

__3___ to find out the order of service

__5___ to check safety and emergency procedures

__6___ to hear about anything special about the flight

__1___ to hear about the weather en route

3. Complete these phrases from the captain’s briefing.

a) moderate turbulence

b) strong winds

c) storms over the Atlantic

d) seated and strapped in

e) the cockpit procedures

4. If you have to remain strapped in your seat for long periods in the flight because of severe turbulence you…

c) plan for when you can continue your duties

2. WELCOME ON BOARD

1. Which of these things do you do just before passengers come on board the aircraft?














2. Which do you do when passengers are actually boarding?













3. Complete the text. Use these words.

1. check-in

2. hand-baggage

3. boarding pass

4. seat number

5. seating arrangements

6. window seats

7. in advance

8. overhead lockers


1. Complete the announcement with the words bellow:

1. board

2. unless

3. soon

4. sorry

2. Complete those very common sentences for flight attendants:

a) sit


b) problem

c) course

d) help

e) with

f) soon

g) do

h) worry

i) get

3. Match these groups of people with how they normally are. More than one characteristic is possible:

1. Passengers travelling alone a) shy

2. Groups b) nervous

3. families with small children c) unpleasant

4. elderly people d) noisy

e) arrogant

f) demanding

4. FOOD AND DRINKS

1. Choose the right option to each number:

(1) Breakfast

(2) Starter

(3) Main

(4) Dessert

2. There are many different kinds of drinks which passengers can ask you for during a flight. Put these drinks in

the correct category:

Wines and Drinks Spirits and beers Soft drinks and Juices Hot drinks

Sauvignon Blanc

Merlot

Blood Mary

port

Bordeaux

champagne

Johnny Walker

Cognac

Vodka

Martini

Bacardi

Carlsberg

bourbon

Soda

Perrier

apple juice

diet Coke

lemonade

still water

tomato juice

tonic water

fruit tea

hot chocolate

cappuccino

Earl Grey

English Breakfast tea

espresso


ginger ale

3. Put the duty-free items into the correct category:

Jewellery Electric and

electronic

Alcohol and

tobacco

Perfumes and

Cosmetics

Gifts

a brooch

earrings

a watch

a crystal pendant

a bracelet

a USB key

a travel plug

adaptor

a travel razor

headphones

whisky

cigars

cognac

vodka

champagne

cigarettes

face cream

perfume spray

aftershave

lipstick

eau de toilette

mascara

toys

chocolates

a model aircraft

a scarf

a pen


1. The flight attendant has many different roles. Which of these roles best describes the flight attendants in the

situations below?

SITUATION 1: information officer

SITUATION 2: waiter/waitress

SITUATION 3: nanny

SITUATION 4: nurse

2. Complete the sentences with the best options:

a) I’ll check on our arrival time and get back to you.

b) I’ll get it for you. A sandwich or cup noodles?

c) I’ll get you an extra blanket in the meantime, if you’d like.

d) I’ll see what I can do.

e) I’ll ask if there is a doctor or nurse on board.

3. Try to fill in the missing words:

Flight Attendant: What can I ___get___ you, madam?

Passenger: Two cheese ___sandwiches___ and two diet Cokes, please.


FA: I am sorry, but we’ve ___run___ out of cheese. They’ve been very ___popular___ today. But I can offer you

___chicken___ sandwiches.

Passenger: I can’t believe it! It’s the ___same___ old story. You always ___seem___ to run out.

FA: Once again, I can only ___apologize___, madam. Would you like the chicken?

Passenger: No ___way___, no thank you.

FA: Sorry ___about___ that.


1. Label the items in the emergency medical kit. Use these words.

1 automatic external defibrillator (AED)

2 cardiopulmonary resuscitation (CPR) mask

3 aspirin

4 antiseptic wipes

5 gloves

6 bandages

7 syringes

8 oxygen

9 stethoscope

10 dressings

2. Put the words where they are missed:

Ladies and gentlemen, this is an ___important___ announcement. We have a serious medical

situation on board and we need to ___divert___ to Boston, the ___nearest____ airport, as soon as

possible. The flight attendants will now___prepare___ the cabin for landing. I ___anticipate___ being

on the ground in the next 15 minutes. After landing at Boston, you must ___remain___ on board the

aircraft. I do apologize for any ___incovenience___ this diversion may cause. However, I’d like to

thank you for your cooperation and understanding. After landing, we will keep you regularly

___updated___ with our plans for your continued flight today.

3. In emergencies, cabin crew must give clear instructions; connect the situations with the replies to

calm the passengers. There may have more than one possible answer.

1. d)

2. b) / g) /j)

3. c) / h)

4. b) / g) / j

5. a) / c) / e) /h) /i) / k)

6. d)

7. f)


1. Complete the announcement with the right words:


Ladies and gentlemen, we’ll ___ shortly___ be landing at Heathrow Airport. The ‘Fasten seatbelts’

signs have been ___ switched___ on. Please return to your seat and ___ ensure___ your hand-

luggage is safely secured in the overhead lockers or ___ under___ the seat in front of you. Please

also make sure your table is folded ___ away___, your seat back is upright, with the arm-rest ___

down___ and your seatbelt is fastened. …

2. The cabin crew are passing through the cabin. What’s the word missing in each dialogue?

a) blind

b) arrival

c) one

d) front

e) exit; everything

f) bother

g) takes

h) minibus

i) Everyone

j) coat; locker

3. Match the questions with the right answers:

1) c) .

2) d)

3) a)

4) b)

8. SAYING GOODBYE

1. Choose which of these things are important to do before leaving the plane:

a) Check there are no passengers still in their seats.

b) Check that the toilets are clean.

c) Collect all customs paperwork from the galley.

e) Check under the seats for forgotten passenger items.

2. Answer the questions about crew debriefings:

1) Where do debriefings usually take place?

a) on the plane

b) on the transit bus

c) in the terminal


2) What is the point of such meeting?

a) to relax together after the flight

b) to review the light and any incidents

c) to finish writing reports and completing the paperwork

3) Who attends these meetings?

a) only senior crew members

b) the captain and the purser

c) all the flight crew and cabin crew

4) Why are they important?

a) They are necessary for crew resource management.

b) It’s company policy to hold them.

c) They are part of an essential ongoing safety review.


1. Put the right number in the correspondent part:

(3)

(11)

(1)

(7)

(9)

(5)

(2)

(10)

(4)

(12)

(6)

(13)

(8)

2. Match the parts of the plane with its functions:

1. f)

2. e)

3. a)

4. j)

5. d)

6. k)

7. h)

8. c)

9. l)


10. i)

11. b)

12. m)

13. g)

seda college online essential english for cabin crew

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