security center 5.1 ga release...

Security CenterRelease Notes

5.1 GA

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Copyright notice© 2011, 2012 Genetec Inc. All rights reserved.Genetec Inc. distributes this document with software that includes an end-user license agreement and is furnished under license and may be used only in accordance with the terms of the license agreement. The contents of this document are protected under copyright law.The contents of this guide are furnished for informational use only and are subject to change without notice. Genetec Inc. assumes no responsibility or liability for any errors or inaccuracies that may appear in the informational content contained in this guide.This publication may not be copied, modified, or reproduced in any form or for any purpose, nor can any derivative works be created therefrom without Genetec Inc.’s prior written consent. Genetec Inc. reserves the right to revise and improve its products as it sees fit. This document describes the state of a product at the time of document’s last revision, and may not reflect the product at all times in the future.In no event shall Genetec Inc. be liable to any person or entity with respect to any loss or damage that is incidental to or consequential upon the instructions found in this document or the computer software and hardware products described herein. The use of this document is subject to the disclaimer of liability found in the end–user license agreement."Genetec", "Omnicast", "Synergis", "Synergis Master Controller", "AutoVu", "Federation", the Genetec stylized "G" and the Omnicast, Synergis and AutoVu logos are trademarks of Genetec Inc., either registered or pending registration in several jurisdictions."Security Center", "Security Center Mobile", "Plan Manager", and the Security Center logo are trademarks of Genetec Inc.Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products.All specifications are subject to change without notice.

Document informationDocument title: Security Center Release Notes 5.1 GADocument number: EN.500.001-V5.1.B(6)Document update date: February 23, 2012You can send your comments, corrections, and suggestions about this guide to [email protected].

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Product documentationSecurity Center includes the following documentation:• Security Center Release Notes. Describes the release in detail, including new features, resolved issues,

known issues, and limitations.• Security Center Installation and Upgrade Guide. Describes the prerequisites for installing Security Center,

and provides instructions for installing and upgrading Security Center on your system.• Security Center Administrator Guide. Provides all the instructions and conceptual information you’ll need to

set up, configure, and administer your Security Center system.• Getting Started with Security Desk. A task-oriented introduction to Security Desk that uses real-world

scenarios (viewing a camera, searching/exporting video, and managing alarms) to show new users how to use the basic product features.

• Genetec Security Desk User Guide. Provides the instructions and conceptual information you need to get started with Security Desk, to monitor and generate reports for AutoVu LPR, Omnicast video surveillance, and Synergis access control systems.

• Security Center Video Unit Configuration Guide. Provides the pre-configuration instructions for integrating video units into Security Center, and any configuration steps required for some video unit features to work.

• Security Center Portable Archive Player User Guide. Explains how to use the Portable Archive Player to view exported video files.

• AutoVu Patroller Release Notes. Describes the AutoVu Patroller release in detail, including new features, resolved issues, known issues, and limitations.

• AutoVu Hardware Release Notes. Describes the AutoVu Hardware for this release in detail, including new features, resolved issues, known issues, and limitations.

• AutoVu Handbook. Provides AutoVu installers and administrators with a single source of information about installing and configuring AutoVu hardware and software.

• AutoVu Patroller User Guides. Quick reference guides to using Patroller, AutoVu’s mobile LPR solution. There is a separate user guide for each Patroller installation type (Law Enforcement, City Parking Enforcement, City Parking Enforcement with Wheel Imaging, University Parking Enforcement, and Mobile License Plate Inventory).

• AutoVu Connecting the Sharp Camera. Explains how to power up and connect your Sharp. A printed version is provided in the Sharp box.

• AutoVu Connecting the SharpX Camera. Explains how to power up and connect your SharpX. A printed version is provided in the SharpX box.

• Plugin User Guides. Introduces you to the plugin features and describes what’s new in the current release. It also explains how to install and configure the plugin in Security Center, and how to use it in Security Desk.

Where can I find the product documentation?• Product DVD. The documentation is available on the product DVD in the Documentation folder. Release notes

and installation guides include a direct link to the latest version of the document.• Genetec Technical Assistance Portal (GTAP). The latest version of the documentation is available from GTAP.

Note, you’ll need a username and password to log on to GTAP.• Online help. Security Center client applications include online help, which explain how the product works

and provide instructions on how to use the product features. Patroller and the Sharp portal also include context-sensitive help for each screen. To access the online help, click Help, press F1, or tapthe ? (question mark) in the different client applications.

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Technical supportGenetec Technical Assistance Center (GTAC) is committed to providing its worldwide clientele with the best technical support services available. As a Genetec customer, you have access to the Genetec Technical Assistance Portal (GTAP), where you can find information and search for answers to your product questions.• Genetec Technical Assistance Portal (GTAP). GTAP is a support website that provides in-depth support infor-

mation, such as FAQs, knowledge base articles, user guides, supported device lists, training videos, product tools, and much more.Prior to contacting GTAC or opening a support case, it is important to look at this website for potential fixes, workarounds, or known issues. You can log in to GTAP or sign up at https://gtap.genetec.com.

• Genetec Technical Assistance Center (GTAC). If you cannot find your answers on GTAP, you can open a sup-port case online at https://gtap.genetec.com. For GTAC's contact information in your region see the Contact page at https://gtap.genetec.com.NOTE Before contacting GTAC, please have your System ID (available from the About button in your client application) and your SMA contract number (if applicable) ready.

• Licensing. For license activations or resets, please contact GTAC at https://gtap.genetec.com. For issues with license content or part numbers, or concerns about an order, please contact Genetec Cus-

tomer Service at [email protected], or call 1-866-684-8006 (option #3). If you require a demo license or have questions regarding pricing, please contact Genetec Sales at

[email protected], or call 1-866-684-8006 (option #2).

Additional resourcesIf you require additional resources other than the Genetec Technical Assistance Center, the following is available to you:• GTAP Forum. The Forum is an easy to use message board that allows clients and Genetec staff to communi-

cate with each other and discuss a variety of topics, ranging from technical questions to technology tips. You can log in or sign up at https://gtapforum.genetec.com.

• Technical training. In a professional classroom environment or from the convenience of your own office, our qualified trainers can guide you through system design, installation, operation, and troubleshooting. Techni-cal training services are offered for all products and for customers with a varied level of technical experience, and can be customized to meet your specific needs and objectives. For more information, go to http://www.genetec.com/English/Support/Training.

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Contents

Product documentation . . . . . . . . . . . . . . . . . . iiiTechnical support . . . . . . . . . . . . . . . . . . . iv

Security Center 5.1 GA Release NotesWhat’s new in Security Center 5.1 GA? . . . . . . . . . . . . . 2

General product enhancements. . . . . . . . . . . . . . . 2Config Tool enhancements . . . . . . . . . . . . . . . . 4Security Desk enhancements . . . . . . . . . . . . . . . 4Omnicast video surveillance enhancements. . . . . . . . . . . . 5Synergis access control enhancements . . . . . . . . . . . . . 6AutoVu LPR enhancements . . . . . . . . . . . . . . . 7

Supported hardware . . . . . . . . . . . . . . . . . . 9About hardware certification . . . . . . . . . . . . . . . 9New supported video units in Security Center 5.1 GA . . . . . . . . . 9New supported video units in Security Center 5.0 SR1 Hardware Integration Package 1 . 13Supported Bosch intrusion detection units . . . . . . . . . . . . 14Supported Honeywell Galaxy intrusion detection devices . . . . . . . . 15Supported HID units . . . . . . . . . . . . . . . . . 16

HID unit compatibility . . . . . . . . . . . . . . . . 16HID unit known issues . . . . . . . . . . . . . . . . 17HID unit limitations . . . . . . . . . . . . . . . . 17

Where to find more information about supported hardware . . . . . . . 18

Resolved issues . . . . . . . . . . . . . . . . . . . 19Resolved software issues . . . . . . . . . . . . . . . . 19Resolved hardware issues . . . . . . . . . . . . . . . . 20

Known issues . . . . . . . . . . . . . . . . . . . . 22

Limitations . . . . . . . . . . . . . . . . . . . . 27

System requirements . . . . . . . . . . . . . . . . . . 31Supported languages . . . . . . . . . . . . . . . . . . 31Supported upgrades . . . . . . . . . . . . . . . . . . 32

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Supported upgrades from Synergis 2.1. . . . . . . . . . . . . . 32Supported Omnicast migration paths . . . . . . . . . . . . . . 32Supported AutoVu migration paths . . . . . . . . . . . . . . 33Supported federations . . . . . . . . . . . . . . . . . . 33Compatibility . . . . . . . . . . . . . . . . . . . . 34

Security Center backward compatibility . . . . . . . . . . . . . 34Backward compatibility with Security Center 5.0 roles . . . . . . . . 34Backward compatibility with Security Desk 5.0 tasks . . . . . . . . . 35

Security Center Media Router compatibility . . . . . . . . . . . . 38Omnicast compatibility . . . . . . . . . . . . . . . . . 39Security Center and Patroller compatibility . . . . . . . . . . . . 39Sharp compatibility . . . . . . . . . . . . . . . . . . 39

About the documentation in this release . . . . . . . . . . . . . 40Documents added . . . . . . . . . . . . . . . . . . 40Documents replaced . . . . . . . . . . . . . . . . . 40Supported documentation languages . . . . . . . . . . . . . 41

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Security Center 5.1 GA Release NotesSecurity Center is the unified security platform that seamlessly blends Genetec's IP security and safety systems within a single innovative solution. The systems unified under Security Center include Genetec's Omnicast IP video surveillance system, Synergis IP access control system, and AutoVu IP license plate recognition (LPR) system.

Security Center 5.1 GA is a general availability release that includes many new features and enhancements. This document describes the release in detail, and provides late-breaking or other information that supplements the Genetec Security Center documentation.

This document includes the following topics:

• "What’s new in Security Center 5.1 GA?" on page 2• "Supported hardware" on page 9• "Resolved issues" on page 19• "Known issues" on page 22• "Limitations" on page 27• "System requirements" on page 31• "Supported languages" on page 31• "Supported upgrades" on page 32• "Supported Omnicast migration paths" on page 32• "Supported AutoVu migration paths" on page 33• "Supported federations" on page 33• "Compatibility" on page 34• "About the documentation in this release" on page 40



What’s new in Security Center 5.1 GA?


Security Center 5.1 GA introduces the following new features and enhancements.

This section includes the following topics:

• "General product enhancements" on page 2• "Config Tool enhancements" on page 4• "Security Desk enhancements" on page 4• "Omnicast video surveillance enhancements" on page 5• "Synergis access control enhancements" on page 6• "AutoVu LPR enhancements" on page 7

General product enhancements• Installer enhancements. Hotfixes for Security Center 5.1 and later can now be

installed using a hotfix installer. Also, the Security Center installer now creates the nec-essary firewall rules for its applications.

• Forward and backward compatibility. Security Center Directory can connect to dif-ferent versions of Security Center client and server applications, making it easier to upgrade large systems. A difference of up to two minor versions forwards and two minor versions backwards is supported.

• High Availability Directory. Includes the following features: Directory failover. If a Directory server fails, a standby server can automatically

replace it. Load balancing. The Directory can be spread across multiple servers to share the

workload. View live and playback video even if you lose connection to the Directory.

• Active Directory enhancements. Support for multiple domains. Security Center can now connect to more than one

Active Directory domain (designed to support up to 10). Custom Field synchronization. You can now synchronize attributes from the Active

Directory to custom fields in Security Center. This is supported for users, cardhold-ers, user groups and cardholder groups.

• Health monitoring. You can now monitor the health of your system using the Health Monitoring role. It includes the following features: Monitors the health of the entire system. Logs health events in the Windows Event Log that have been triggered by Security

Center services, roles, agents, units, and client applications. Provides real time alerts as well as detailed historical reporting.





Calculates statistics within specified time frame (hours, days, months). Calculates availability for clients, server, and video/access/LPR units. Receives events that are sent directly from various roles and entities.

This features also allows you to view health events in the Health History report, and retrieve health events via the SDK.

• Move units between manager roles. If you are using multiple manager roles spread across your network, you can now easily move units between those managers with the Move Unit tool. AutoVu example. If you have a dedicated LPR Manager for each police station pre-

cinct in a city, and a particular patroller unit is transferred to another precinct, you can use the Move Unit tool to easily move the Patroller unit to the new LPR Manager without losing data.

Synergis example. After an office expansion you may want one Access Manager to control all access control units (door controllers) on one floor and another Access Manager to control all units on a different floor. You can use the Move Unit tool to move a door controller to the new Access Manager without losing data.

• Plan Manager. Plan Manager is an advanced map-based interface for Security Center. It allows you to create interactive environments from maps or floor plans for easier monitoring and navigation. Live video, doors, alarms, inputs/outputs, PTZ motors, and more can be monitored and controlled from the Plan Manager interface in Security Desk.

• RF Code Asset Management plugin. Security Center now supports the RF Code Asset Management plugin, which enables you to do the following: Synchronize RF Code assets with Security Center assets (a new entity). Monitor asset-related events and activities live. Synchronize RF Code alerts with Security Center alarms automatically. Acknowledge alarms in Security Center, which will clear alerts in the RF Code solu-

tion. View video tied to asset-related activity and alerts. Perform real-time tracking of asset locations using the Asset Management Inventory

reporting task. View events associated to tracked assets using the Asset Activity reporting task.

• Honeywell Galaxy panel integration. Security Center now supports the Honeywell Galaxy control panels, which enables you to do the following: Map inputs and devices connected to the alarm panel to intrusion detection areas in

Security Center. Monitor the connection between the Security Center Server and the alarm panel

using the heartbeat feature. Create event-to-actions for events that are sent from the alarm panel. Create custom events, which can be monitored in Security Desk.





Monitor intrusion detection area state changes in real time in Security Desk Receive events and alarms from the alarm panel, and monitor them in Security

Desk. Arm and disarm the intrusion detection areas defined on your intrusion panels in

Security Desk. Receive live reports on input state changes in Security Desk. Create reports on events received from the alarm panel. Trigger intrusion alarms on intrusion detection areas or intrusion detection units in

Security Desk. Generate detailed activity reports on intrusion detection areas or intrusion detec-

tion units.• Language support. Hebrew, Hungarian, Polish, Thai, and Traditional Chinese are now

supported in Security Center.

Config Tool enhancements• Task-based interface. To improve usability and ensure consistency with Security Desk,

the Config Tool is now task-based. It’s redesigned home page lists the available tasks, favorites, and more.

• New tasks available. The following tasks are now available in the Config Tool: Role View, Network View, Logical View, System, Security, Access Control, and LPR.

• Security Desk tasks are now available in Config Tool. Cardholder Management, Cre-dential Management, and all Maintenance related tasks.

• New reports available. Health Statistics, and Health History reports.

Security Desk enhancements• New Home page. The Security Desk’s redesigned home page lists the available tasks

and recently used tasks, and allows you to access your saved private and public tasks, the Tools menu, the About menu, and the Options dialog box.

• Workspace layout enhancements. The dashboard is now located on the right hand side of the interface.Video timelines have been moved from the playback widget, to each display tile.

• New reports available. Health statistics, Asset management and Forensic search reports.

• Health warnings in notification tray. Health warnings now appear in the notification tray. If you double-click the icon, it opens the Health History report.

• New custom field filters for reports. There is now a custom fields filter in the Card-holder configuration and Credential configuration reports.





• Digital PTZ zoom support. In-tile digital zoom is now supported.• Event priority enhancements. Event priorities have been replaced by background col-

ors that are visible the event list and display tiles. To easily distinguish critical events from less important events, and ensure that critical events stand out, you can assign dif-ferent colors to different events.

• Out of process media decoding. The media decoding process now can be executed outside of the application process, which increases the overall performance of the client applications.

• Quick archives. When viewing live video, you can quickly play back recordings from the same camera by browsing date/time and thumbnail previews.

• Two ways to send tasks. There are now two ways to send a task to other Security Desk applications: Previous method: Right-click on a task tab to send the task to a user or monitor. A

pop up message appears on the remote workstation asking if the recipient accepts the sent task.

New method: Send task is a system action which can be linked to an event (like alarm triggered), or executed manually through a hot action.This new method does not produce a dialog asking if the sent task is accepted, which is useful for video walls. This method also includes the opposite command, Clear tasks, which removes tasks from a remote workstation.

• Snapshot manager. The Snapshot manager performs some of the tasks that used to be available from the camera widget, such as delete, rename, or print snapshots, or send the snapshots by email. The camera widget in Security Desk now only has the Save snapshot button.

Omnicast video surveillance enhancements• Uninterrupted video streaming. Video streams displayed in the Security Desk remain

available even if the Directory or other critical roles become unavailable.• Video trickling. Video stored on edge devices can be transferred on a schedule, on

demand or by an event, to the Security Center Archiver.• Auxiliary Archiver. Cameras can be recorded in a remote location, at different quali-

ties, and on different schedules than the main Archiver.• Forensic search task. Ability to perform forensic (video analytic) search using Bosch

video units with edge recording capabilities and IVA enabled.• AAC audio codec (Axis). Advanced Audio Coding (AAC) audio type, which provides

better audio quality, is now supported on select video units such as Axis.• Support for watermarking with Bosch VRM. Watermarking verification is now pos-

sible for video recorded by the Bosch VRM using an external tool.





• Support for video file protection with Bosch VRM. Video files recorded on a Bosch VRM can be protected for an indefinite protection period in Security Desk.

• Support for ACTi MJPEG and H.264 in full extension. ACTi MJPEG and H.264 video units now benefit from the full ACTi extension capabilities.

• Bosch maximum bit rate. A maximum bit rate value can now be applied in the video quality configuration page for Bosch video units.

• Axis - disable Bonjour discovery option. The default Bonjour network discovery pro-tocol can now be disabled if desired for Axis video units.

• Archive viewing limitation now granular to the minute. Users can be limited from viewing video archives based on a time value of days/hours/minutes. For example, an operator can be limited to playback recordings created within the last 2 days, 12 hours and 30 minutes. Any recording older this value cannot be played back by the operator.

• Motion detection configuration utility. The level of sensitivity for a camera’s motion detection configuration can now be set using an Auto calibrate utility.

• Support for Interlogix . Interlogix MPEG-4 units and DVMRe/Storesafe units are now supported in Security Center.

• Support for Sentry 360. Sentry 360 H.264 units are now supported in Security Center. Use Security Center features to dewarp the 360 degree view.

Synergis access control enhancementsIMPORTANT Synergis Web Client is no longer available as of Security Center 5.1 GA. It will be replaced by Security Center Web Client in early 2012. If you are using the Synergis Web Client, you should wait to upgrade until Mobile 3.0 is released.

• Global Cardholder Management enhancements. The Cardholder Management task now allows you to do the following: Cardholders, cardholder groups, credentials, custom fields, and badge templates can

be synchronized between sites from a central location. Changes to a remote site can be synchronized with the central site, and with other

remote sites. Cardholders added centrally can be synchronized to remote sites. One card can be used for all sites within a multi-campus, geographically dispersed

organization.• Synchronize Active Directory custom fields for cardholders. Active Directory cus-

tom fields can be synchronized to cardholder custom fields. This avoids the need to manage custom fields separately from Active Directory, and extends the synchroniza-tion capabilities of the feature.

• HID unit synchronization enhancements. This feature includes the following: Enhanced synchronization between units and the Access Manager.





A unit that gets disconnected from the network or from the Access Manager will no longer force a full synchronization.

• PIN visibility. You can now view the PIN code digits in Config Tool and Security Desk. The Show PIN settings is available in the Cardholder management task.

AutoVu LPR enhancementsIMPORTANT All AutoVu LPR feature enhancements in this release are only for Law Enforcement. Only upgrade to Security Center 5.1 GA if you are using the Patroller Law Enforcement installation type.

• Patroller and Sharp live updates. You can use Security Center Config Tool to update services and send hotfixes to Patroller units and Sharp cameras, as well as send new sound files to be used for Patroller hit alerts. Both fixed and mobile Sharp cameras can be updated, with mobile Sharps receiving the updates through Patroller. You can update individual Patroller and Sharp units or update all units and services simultane-ously.

• Health monitoring available for LPR. You can now use Security Center’s health mon-itoring feature to monitor LPR-related information. This allows you to detect health issues early enough to avoid potential issues in the future. Health monitoring also pro-vides you with information to help identify the cause of various health problems so you can prevent them from occurring again.

• Server-configured Patroller options. You can configure several options for individual Patroller units directly from Security Center Config Tool. You can also use the Copy configuration tool to easily copy these settings to any or all of your other Patroller units: Sound management settings. Configure Patroller to play a sound when reading a

plate and/or generating a hit, and choose whether sounds should be played even when Patroller is minimized.

Acknowledgment buffer settings. Specify a buffer restriction that limits how many hits can remain unacknowledged (not accepted or rejected) before Patroller starts automatically rejecting all subsequent hits. You can also choose (by priority) which hotlists should comply with this restriction.

Hotlist hit delay settings. Specify a hit delay that tells Patroller to disregard multiple hits on the same plate for the duration of the delay. For example, if you set a delay of 10 minutes, no matter how many times Patroller reads the same plate during those 10 minutes, it will generate only one hit (assuming the plate is on a hotlist).

• AutoVu Patroller enhancements. For AutoVu Patroller enhancements, see the Aut-oVu Patroller Release Notes. The latest version of this document is available at: http://downloads.genetec.com/SecurityCenter/5.1/GA/AutoVu/EN.Aut-oVu%20Patroller%20Release%20Notes%205.1%20GA.pdf.


http://downloads.genetec.com/SecurityCenter/5.1/GA/AutoVu/EN.AutoVu Patroller Release Notes 5.1 GA.pdf






• AutoVu hardware enhancements. For AutoVu hardware enhancements, see the Aut-oVu Hardware Release Notes. The latest version of this document is available at: http://downloads.genetec.com/SecurityCenter/5.1/GA/AutoVu/EN.Aut-oVu%20Hardware%20Release%20Notes%205.1%20GA.pdf.


http://downloads.genetec.com/SecurityCenter/5.1/GA/AutoVu/EN.AutoVu Hardware Release Notes 5.1 GA.pdf





Supported hardware

Supported hardware


• "About hardware certification" on page 9• "New supported video units in Security Center 5.1 GA" on page 9• "New supported video units in Security Center 5.0 SR1 Hardware Integration Package

1" on page 13• "Supported Bosch intrusion detection units" on page 14• "Supported Honeywell Galaxy intrusion detection devices" on page 15• "Supported HID units" on page 16• "Where to find more information about supported hardware" on page 18

About hardware certificationThere are three levels of integration hardware certification:

• Certified. The Omnicast integration with this device model has been tested and vali-dated by Genetec.

• Supported by design. The device model shares the same API as an existing certified device unit, but has not been tested or validated by Genetec.

• Tested by partner. The Omnicast integration with this camera model has been tested by the partner and has not been certified by Genetec.

New supported video units in Security Center 5.1 GAThe following video units are now supported in Security Center 5.1 GA. For each unit model, the Archiver extension and certification level is listed.

Manufacturer Unit Models Extension Certification

ACTi • TCD-2100• TCM-1511• TCM-3401• TCM-3411• TCM-3511• TCM-4201• TCM-5601• TCM-5611• TCM-7411• TCM-7811

ACTi Supported by design

• TCD-2500 ACTi Certified




Supported hardware

Arecont • D4F-AV3115• D4F-AV5115• D4S-AV3115• D4S-AV5115

Arecont Supported by design

Axis • M3114-VE• M5013• M5014• P5512• P5512-E• P5522• P5522-E• Q6032• Q6035• Q6035-E• Q7414

Axis Certified

Bosch • Divar 700 Generic Plus Certified

Canon • VB-M40• VB-M600D• VB-M600VE• VB-M700F

Generic Plus (ONVIF) Tested by partner

CBC • ZN-C1• ZN-C1M• ZN-C2M• ZN-D1A• ZN-D1MAP• ZN-D2MAP• ZN-DT1A• ZN-DT1MA• ZN-DT2MA

Genetec Protocol Tested by Partner

CISCO • CIVS-IPC-2421• CIVS-IPC-2521V

Generic Certified

• CIVS-IPC-5010 Pelco Certified

• CIVS-IPC-2621V Generic Supported by design

• CIVS-IPC-2930• CIVS-IPC-5011

Pelco Supported by design

GSG International

• KLIS IPCAM-1M-SD• KLIS IPCAM-2M-SD-H• KLIS IPCAM-IR1• KLIS IPCAM-1M-SD

Genetec Protocol Tested by partner





Supported hardware

Interlogix • DVMRe Triplex 10CT• DVMRe Triplex 10CTII• DVMRe Triplex 16CT• DVMRe Triplex 16CTII• StoreSafe Pro• StoreSafe Pro II

GE DVMRe Certified

• Legend IP• SymDec1• SymDec4• SymDec16• SymNet• SymSafe Pro 4• SymSafe Pro 8• SymSafe Pro 16• SymSafe 4• SymSafe 8• SymSafe 16• SymVeo

GE MPEG-4 Certified

IQinVision • IQ832N• IQA32N• IQA33N• IQA35N• IQD30S• IQD31S• IQD32S• IQM32N

IQEye Certified

• IQ832S• IQA30N• IQA31N• IQM30N• IQM30S• IQM31N• IQM31S• IQM32S

IQEye Supported by design

Moxa • VPort461 Generic Plus (ONVIF) Tested by partner

Samsung (ONVIF)

• SNO-5080R Generic Plus (ONVIF) Supported by design





Supported hardware

Sentry 360 • FS-IP5000 • FS-IP10K

Sentry 360 Certified

• FS-IP3000 • IS-IP300• IS-IP500• IS-IP10K

Sentry 360 Supported by design

Sony • SNC-EP520• SNC-EP580• SNC-ER520• SNC-ER580

Sony Certified

Visiowave • EVOLUTION HD• DISCOVERY 300

Generic Plus Certified





Supported hardware

New supported video units in Security Center 5.0 SR1 Hardware Integration Package 1

Security Center 5.1 GA also includes the following video units that were added in Security Center 5.0 SR1 Hardware Integration Package 1.

NOTE Some of the certification statuses and extension types of these units may have changed since the last release. For details, see the Supported Devices list on Genetec's Technical Assistance Portal (GTAP), at https://gtap.genetec.com.


Arecont • AV115• AV5155• AV3125• AV5125

Arecont Certified

CNB • ISS2765• ISS2965• IDC4050VR

Genetec Tested by partner

Epiphan • VGA Broadcaster Lite Generic Supported by design

HikVision • DS-2CD793NF-E• DS-2CD7153-E• DS-2CD853F-E• DS-2CD876BF• DS-2CD883F-E

Genetec Certified

Mavix • MediaRacer 152 Generic Supported by design

Optelecom-NKF • HSD620• HSD622• HSD624• HSD626• HSD628• MSD620• MSD622

Optelecom-NKF Tested by partner

Panasonic • WV-SW352• DG-SW355• DG-SP304• WV-SC384• BB-SC384

Panasonic Certified

Pelco Sarix • NET5402T Pelco Certified

• NET5401T• NET5404T

Pelco Supported by design

Pixel Velocity • Video Commander 2.7 Genetec Tested by partner





Supported hardware

Supported Bosch intrusion detection unitsSecurity Center 5.1 GA supports the following Bosch GV2 and GV3 alarm panel devices. For each device, the corresponding firmware and certification status is listed.

Samsung (ONVIF)

• SNB-7000• SND-5080• SNV-5080

Generic Plus (ONVIF) Certified

• SNB-5000• SND-7080• SNP-5200• SNV-5010• SNV-5080R• SNV-7080• SNZ-5200• SPE-100• SPE-400

Generic Plus (ONVIF) Supported by design

Scallop Imaging • D7-180 Genetec Tested by partner

Vivotek (ONVIF)

• IP8161• IP8362• VS8102

Generic Plus (ONVIF) Supported by design


Model Device Firmware Certification

D9412GV2/GV3 Alarm panel GV2: ver.7.08GV3: ver. 8.05

Certified

D1255 Keypad Certified

DX4010V2 USB/Serial interface module Certified

DX4020 Ethernet Network Interface Module Certified

D8128D Input expansion module Certified

D8125 Addressable expansion module Certified

D7412GV2/GV3 Alarm panel Use most recent version

Supported by design

D7212GV2/GV3 Alarm panel Use most recent version

Supported by design

D8129 Octo-Relay module Supported by design

D125B Dual Class B Initiating Module Supported by design




Supported hardware

Supported Honeywell Galaxy intrusion detection devicesSecurity Center 5.1 GA supports the following Honeywell Galaxy Dimension control panel devices. For each device, the corresponding firmware and certification status is listed.

For more information on the known issues and limitations for Honeywell Galaxy Dimension control panel devices in this release, see the Honeywell Galaxy Control Panel Integration Plugin User Guide 5.1 GA.

D9127 POPIT modules Supported by design

DS7432 Eight-input Remote Module Supported by design

DS7457i Single Zone Multiplex Input module Supported by design

DS7460i Dual-input module Supported by design

DS7461i Single-input Multiplex module Supported by design

DS7465i Input and Output Module Supported by design

DX4010i RS-232 Serial Interface Module Supported by design



A234 RS-232 Lead Kit Certified

C072 Rio Expander module Certified

CP037 Keypad Certified

GD-48 Control panel Version 6.7 and later Certified

GD-96 Control panel Version 6.7 and later Supported by design

GD-264 Control panel Version 6.7 and later Supported by design

GD-520 Control panel Version 6.7 and later Certified




Supported hardware

Supported HID unitsThis section includes the following topics:

• "HID unit compatibility" on page 16• "HID unit known issues" on page 17• "HID unit limitations" on page 17

HID unit compatibility

Security Center 5.1 GA is compatible with the following HID unit firmware versions:

HID units should have the following Program and EEPROM firmware:

For instructions on how to upgrade a unit’s firmware, see the Security Center Administrator Guide.

HID VertX HID EdgeReader / EdgePlus

2.2.7.182.2.7.392.2.7.49.12.2.7.70a

a.Version 2.2.7.70 does not support elevator control andV1000 with 12 to 16 interface modules connected. If thesefeatures are required, you’ll need to downgrade to2.2.7.49.1.

2.2.7.182.2.7.392.2.7.49.12.2.7.70

HID interface unit Program EEPROM

V100 V2000 (has a V100 interface board built-in)EdgePlus/EdgeReader

113 110

V200 106 105

V300 107 104




Supported hardware

HID unit known issues

The HID units supported by Security Center include the following known issues.

HID unit limitations

The HID units supported by Security Center include the following known limitations.

Issue Description

57112 Unit discovery does not show the new name you give to a unit (in the unit, Identities tab) until the unit is rebooted or its power is cycled.

57113 When a Door unlock schedule override is removed, there is a delay of 40 seconds before the door’s unit is fully programmed.

3461 V200/V300: Periodic output behavior does not always toggle properly. Recommendation: Set output transitions for a minimum duration of 5 seconds or more.

56493 HID VertX V1000: On the first attempt, Security Center may not be able to add a VertX V1000 unit (2.2.7.78). The first time you try to add a VertX V1000 (2.2.7.78) to Security Center, an error appears. Security Center will then reboot the unit. After the unit is rebooted, the second time you try to add the unit, Security Center is able to add the unit to the system.

Issue Description

57114 AC fail inputs: If the VertX V1000 AC Fail input is used to monitor AC, then the AC Fail inputs on all interface modules (V100, V200, V300) controlled by the V1000 must only be used for monitoring AC. Similarly, if the V1000 AC Fail is used as a general purpose input, the AC Fail interface modules must only be used for general purpose inputs.

57115 Battery fail inputs: If the VertX V1000 Battery Fail input is used to monitor battery failure, then the Battery Fail inputs on all interface modules (V100, V200, V300) controlled by the V1000 must only be used for monitoring battery failure. Similarly, if the V1000 Battery Fail is used as a general purpose input, the Battery Fail interface modules must only be used for general purpose inputs.

57116 The HID VertX V1000 inputs and outputs cannot be used for the following purposes:• A door REX, door sensor, door lock• Elevator control or floor tracking• Interlock, including the override or lockdown functions• Readerless door• IO linking (Zone)• Door buzzer




Supported hardware

Where to find more information about supported hardware• Video unit compatibility. For details such as firmware and certification status of the

hardware supported by Security Center, see the Supported Devices list on Genetec's Technical Assistance Portal (GTAP), at https://gtap.genetec.com. You’ll need a user-name and password to log on to GTAP.

• Security Center Video Unit Configuration Guide. Some of the supported video units require additional configuration before they can be added in Security Center, or for their unit features to work in Security Center. For more information about these con-figuration steps, see the Security Center Video Unit Configuration Guide. The latest ver-sion of this document is available at:http://downloads.genetec.com/Security Center/5.1/GA/Security_Center/EN.Secu-rity%20Center%20Video%20Unit%20Configuration%20Guide%205.1%20GA.pdf.

• Known issues and limitations. For a list of supported hardware known issues and lim-itations in Security Center 5.1 GA, see the GTAP Known Issues page, at https://gtap.genetec.com. You’ll need a username and password to log on to GTAP.

57118 The HID Edge device (EdgeReader or EdgePlus) can only be used to control a single door. You cannot use two HID Edge devices to configure a door with two readers. The supported configuration for an Edge device is a card-in /REX-out door.

57119 You must stop the Access Manager before initiating a unit swap operation in the Config Tool. Once the swap is completed, the Access Manager can be restarted.


http://gtap.genetec.com

http://downloads.genetec.com/SecurityCenter/5.1/GA/Security_Center/EN.Security%20Center%20Video%20Unit%20Configuration%20Guide%205.1%20GA.pdf

http://downloads.genetec.com/SecurityCenter/5.1/GA/Security_Center/EN.Security%20Center%20Video%20Unit%20Configuration%20Guide%205.1%20GA.pdf





Resolved issues

Resolved issues

This section lists the software and hardware issues that were resolved in Security Center 5.1 GA.

Resolved software issuesThe following software issues were resolved in Security Center 5.1 GA.

Issue Solution Description

30056 All After installing or upgrading a Security Center main server (with Directory role), the Genetec Server service must be restarted.

40466 All Usernames with character '@' or '\' in their name cannot log in.

40392 All Security Desk monitoring or reporting tasks display all report fields, even when those fields are not applicable to the product license.

40382 All “Send email” action sends email twice for certain events.

41140 All Discovery tool option is disabled if the license does not support Synergis.

44483 All Cannot activate Security Center 5.0 SR1 using web activation.

47683 All Only users with Administrator Privileges can view Investigation Reports.

48728 All SQL 2008 installation fails when installing Security Center on a main or expansion server on Windows 2003 64bit.

49614 All Unit Discovery and Unit Replacement Tools are unavailable.

50137 All In Public address field, cannot enter a hostname that starts with digit.

54754 All When modifying an event-to-action, the “Create and edit an action” dialog box may not display current settings for that action.

29984 Access The battery fail event is not reported on V100, V200, V300 interface panels. It is only reported on the V1000 master controller.

44384 Access Cannot configure an elevator with more than 10 floors.

49255 Access HID controller must be synchronized before it can be put in maintenance mode.

50452 Access The image appears stretched when taking a Snapshot for a cardholder picture from a Federated camera.

55862 Access Cardholder Management task labels are incorrect.

40396 Video Changing the discovery port on an Archiver for Bosch video hardware does not replace the original port, but rather adds a second discovery port. Consequently, the wrong video streams may be displayed and recorded.




Resolved issues

Resolved hardware issuesThe following video unit hardware issues were resolved in Security Center 5.1 GA. This lists is categorized by manufacturer and/or extension.

40469 Video Deleting a camera from one archiver and adding it to another does not change its recording setting (Inherit from Archiver).

40339 Video It may be possible to add more cameras than allowed by the system license.

40600 Video When attaching a PTZ camera to a door and assigning a PTZ preset, only the first seven presets are available.

49891 Video DVMRe images are upside down in Security Desk.

50871 Video Live video freezes when switching between cameras in Security Desk.

53551 Video Playback does not work properly when done from multiple networks.

53859 Video Omnicast Federation role may time out when “Signal lost” events occurs.

54019 Video If you are using two network interface cards (NICs) on your Security Center server (for example, if all your cameras are on one network and all your client workstations are on a different network), you may not be able to view live or playback video, and the cameras will show the message “Waiting for signal”.

54437 Video When displaying an HTML map in a bottom tile, and switching a camera in another tile to playback mode, the map overlaps the video thumbnails.

56398 Video Pelco9760 and Pelco KDB300 do not work in Security Desk.

57022 Video Video export missing first watermarked sequence.


Issue Manufacturer Description

1395 ACTi ACTi–CAM65xx/66xx: Some Dynacolor PTZ commands are not working (ex. Run a pattern).

45696 ACTi Motion off events are not generated when using Full Screen (Unit) motion detection on an ACM-5611 unit.

24690 Arecont When using an H.264 stream: The AV8185 and AV8365 units do not support Unicast TCP.

29424 Arecont Software motion detection is not supported on AV10005 units.

49665 Interlogix UVE-101, UVD-IP-EVRDNR-VA2, and UVD-IP-XP3DNR-VA2: Still frame alarms do not work.




Resolved issues

23952 Panasonic Panasonic WV-SP102: 1280x960 and 1280x720 resolutions are visible in the Config Tool even though they are not supported by the unit.

27480 Panasonic DG-SC385: The connection type under the Specific settings tab is incorrect in some cases.

45531 Panasonic For some unit and firmware combinations, software motion detection does not analyze the bottom part (approx. 10%) of the video image in MPEG-4 streaming.

29121 Sanyo (ONVIF) VCC-HD5400: After switching from 30 fps to a higher resolution, the frame rate cannot be reset to 30 fps.

29244 Sanyo (ONVIF) VCC-HD4600: Pan/tilt commands have no effect on the unit.

29475 Sanyo (ONVIF) VCC-HD4600, VCC-HD5400, and VCC-HD5600: When using H.264 streaming, RTSP over TCP, multiple unit lost/discovered events occur while performing a guard tour.

49666 Sanyo (ONVIF) VDC-HD3500, VCC-HD5600: Sometimes the units cannot be added.

49667 Sanyo (ONVIF) The first PTZ preset cannot be modified with the set/clear preset commands. The camera position can only be changed using the SetHomePosition command.

49669 Sanyo (ONVIF) VCC-HD5400, VCC-HD5600: Presets do not work in Omnicast.

Issue Manufacturer Description




Known issues

Known issues

Security Center 5.1 GA includes the following known issues.

NOTE SD stands for Security Desk, and CT stands for Config Tool.


21823 All CT: For languages written from right to left, such as Arabic and Persian, the user interface of some tools and configuration tabs in the Config Tool may not have been inverted.

56399 All CT: Deleting a unit does not remove the references to its devices in the configuration of other entities, such as zones.Workaround: Manually remove the references to devices of deleted units from other entity configurations.

56928 All Sometimes the event-to-actions list in the Action tab is not automatically updated.Workaround: Manually refresh the page by clicking another tab in General Settings, and then clicking the Actions tab.

56965 All Security Center stops responding when trying to run a backup on a folder that does not exist.

56972 All CT: Deleting a role's database whose status is Not connected, may cause the role to go offline. To bring the role back online, you'll need to click Deactivate role and then Activate role.

57687 All Federation: When generating an event report on a federation host with multiple federated systems having custom events defined, the event sources are sometimes mixed up.

57800 All SD/CT: Under Windows XP, the drop-down menu sometimes appears behind the window it belongs to.

57908 All SD: When multiple messages are received (via Send a message action) and not read, only the first one generates an alert in the notification tray and is logged.

57799 All SD: In Guard Tour mode, when “Tile only” view is selected, the dashboard may appear briefly.

58186 All SD/CT: Custom filter applied using the Search dialog box does not always display properly.Workaround: Select the control where the selection is supposed to appear and do a right mouse-click or press F5.

59249 All Licensing: An unhandled exception occurs after applying a license.Workaround: Refresh the Server Admin page and reapply the license.




Known issues

59831 All Information about query results greater than 500 appears asan error message ("error occurred while processing" or "Queryfailure"), leading the user to think an error occurred.This message should be displayed as an information message, not as an error message, since Security Center is letting the user know that the report is not displaying images in order to prevent timeout errors.

59916 All SD: The Alarms list in the Actions tab of the Monitoring task is not populated until a Trigger alarm Hot action is created.

59968 All SD: Email sent for an “Email report” hot action contains wrong report title.

59982 All SD: Events filter does not work for Zone activities report.

60932 All CT - Entities created with a wrong relationship (for example, a door under a door or a zone under a door) are not displayed in the Logical view. Workaround:

1 Use the filter to find the new entity you just created.2 Delete it.3 Recreate the entity under an area in the Logical view.

40220 Access SD: “Door locked” and “Door unlocked” events are not shown in the Door activity report.

40596 Access The limitations when triggering outputs in a zone are as follows:• The entry delay is applied for both the Normal-to-Active and

Active-to-Normal zone state transitions.• When an Active-to-Normal zone state transition occurs, all

corresponding event-to-actions will launch immediately except for the trigger output, which will launch after entry delay expires.

57416 Access Move unit: Access control unit stays offline after moving it from one Access Manager to another.Workaround: Manually restart the Access Manager after moving the unit.

57748 Access Global Cardholder Management: Adding entities to a global partition on the sharing host while sharing guests are synchronizing with it might cause a synchronization error to be logged.Workaround: Repeat the synchronization manually.

58001 Access Cardholder Management: Cardholder search does not work in Cards view.Workaround: Use Details view instead.

58207 Access Cannot use the copy configuration tool to copy access rules.





Known issues

59077 Access CT - VertX units: After changing the Analog 2 Digital (A/D) input calibration value, the Refresh button becomes unavailable.Workaround: On the Properties page, click another input or output. The Refresh button reappears.

59075 Access CT - VertX units: Cannot refresh or view current Analog 2 Digital(A/ D) values, when Config Tool window is at it's minimum size.

59362 Access Cardholder Management: Cropping feature does not crop the area defined by the user.

59530 Acess CT: Not all required fields for Honeywell intrusion detection units are validated by the entity creation wizard.Workaround: When creating a Honeywell intrusion detection unit, the Account number and the Remote user code must be numeric and not exceed 6 digits each.

59965 Access The Area presence and People counting reports do not report on newly added access control units. Workaround: After adding an access control unit to an Access Man-ager, deactivate and reactivate the Access Manager, and then run the reports.

60634 Access Global Cardholder Management: The first scheduled synchronization fails.Workaround: Perform a manual synchronization first. The following scheduled synchronizations will then run successfully.

52686 Video When a server is configured as a proxy (with a public address) on a network, all stream requests are redirected through it, even when the request is issued from inside the network.Workaround: To avoid having the proxy server becoming a bottle-neck, create a dummy network entity and assign the proxy server to it.

55909 Video Panasonic BB-HCM735: PTZ coordinates dialog box does not display Pan, Tilt, Zoom coordinates.Workaround: Using the PTZ widget, change the PTZ position. The PTZ dialog is updated and displays the PTZ coordinates.

57147 Video SD: Viewing multiple video streams federated from Omnicast 4.x in synchronized playback mode does not always work.

57265 Video SD: When you move playback to the beginning of a sequence, audio may stop. To turn audio back on, click Listen twice.

57433 Video Auxiliary Archiver: No warning message appears when adding a network location that does not meet minimum space requirements.





Known issues

57553 Video Auxiliary Archiver: when you deactivate and activate the role, a warning appears briefly on screen. This is a false-positive warning notification.

57555 Video Archiver: When you move a unit to a new Archiver, the destination archiver does not automatically add the extension to support the camera.

57634 Video Export: When exporting a video sequence that straddles the recording schedules of multiple Archivers and Auxiliary Archivers, some segments of the selected video sequence might be missing from the export.

57829 Video SD: The playback timeline might not display correctly when switching between valid and invalid video sources.Workaround: Select the valid playback source a second time.

57915 Video Export: When exporting video with a specific playback source from the tile, the export dialog does not remember the selected playback source.Workaround: Select again the source from the export dialog box.

58555 Video CT: PTZ calibration for the direct XYZ positioning feature is very difficult because the specific field of view parameters are not supplied by default for the specific camera model.

58892 Video Video feed may flicker when changing the resolution.

59245 Sentry 360 Camera may stop responding and require a power cycle to come back online.

60803 Sentry 360 In the Config Tool Video tab, the M-JPEG tab is available, even though M-JPEG is not supported.

60818 Sentry 360 Frame rate changes are not applied to the video stream.

60836 Sentry 360 When using the dewarping feature in Security Desk, the zoomed 360o image does not support pan/tilt hand grip manipulation.

60837 Sentry 360 When using the dewarping feature in Security Desk, the image thumbnail does not exactly match what is shown in the zoomed image.

60838 Sentry 360 When using the dewarping feature in Security Desk, you cannot navigate the zoomed image using your keyboard arrows.

60839 Sentry 360 When using the dewarping feature in Security Desk, if you zoom using your mouse wheel button, it zooms to the center of the image, not where your mouse is pointing.





Known issues

60840 Sentry 360 When using the dewarping feature in Security Desk, the overview image does not match the zoom regions.

60841 Sentry 360 When using the dewarping feature in Security Desk, the overview image displays the first frame when the camera was dropped in the tile.

60643 Sentry 360 Cameras using H.264 can produce large increases in bandwidth usage that result in video glitches.Workaround: Install camera on a Gigabit network.

60026 Upgrading When upgrading a secondary Archiver server, the Archiver role does not automatically fail back to the primary Archiver server, resulting in the loss of video recordings during the upgrade period.Workaround:

Before you upgrade the secondary Archiver server, you'll need to stop the ArchiverDomain service on the secondary Archiver server.

1 Upgrade the main server.The primary Archiver server continues to record video.

2 Upgrade the primary Archiver server.The Archiver role fails over to the secondary Archiver server.

3 On the secondary Archiver server, open the Server Admin con-sole: from a web browser, type //<server>/genetec/console#/Ser-vices.

4 From the Service domains list, select ArchiverDomain, and then click X at the bottom of the list. The Archiver role fails back to the primary Archiver server.

5 Upgrade the secondary Archiver server





Limitations

Limitations

Security Center 5.1 GA includes the following known limitations.

NOTE SD stands for Security Desk, and CT stands for Config Tool.


10997 All (Ref. 17369) Scheduled tasks with “On startup” recurrence property may not run on startup. Workaround: Limit the “On startup” tasks to “Execute a macro” actions.

11280 All The status of a device (camera or door) shown in a Security Center map is not updated on the map when the device goes temporarily offline (red) and back online.Workaround: Remove the map from the canvas and drag it back to the canvas.

12224 All Time zone abbreviations are not supported in the printed reports.

13097 All The Active Directory role may stop working after the Microsoft Active Directory domain controller is restarted.Workaround: Deactivate the role for at least 3 minutes and reactivate it.

13616 All Database backups cannot be purged when the database server is not on the same computer as the server role (Security Center Directory or Synergis Access Manager).

22169 All Server Admin cannot use the default HTTP port 80 on a Windows XP 32-bit machine if IIS service is installed. (Workaround modify port to use one other than port 80).

24428 All Security Desk keyboard shortcuts cannot be used (such as space to acknowledge an alarm) when the focus is on a tile displaying a map.Workaround: Use the command buttons found in the map instead.

51058 All IPV6 is not supported.

56703 All SD: Not all query filters in reporting tasks are updated live when the system configuration changes, such as when new custom fields or custom events are added.Workaround: To view the new query filter options, delete the task and recreate it.

16721 Access Synergis: Modifying the members (doors, elevators, captive areas) of an area might disrupt the Time and attendance report of that area for the time range prior to the change.Workaround: Restoring the old membership settings also restores the old time and attendance values.




Limitations

21998 Access PIN credential active state is ignored when used with a CARD & PIN reader. To support units that have a combination of normal readers and CARD & PIN readers, only the CARD's credential status is used.

19239 Access Elevator control – Configuring an exception to unlock schedule (controlled access) on a floor without a corresponding unlock schedule (free access) may cause the VertX controller to stop sending events to the Access Manager.

37088 Access Security Center does not support Reactivation threshold settings for zones entities.

51996 Access When the association between a credential and a badge template is changed at a remote site (in a roaming environment), this change is not updated at the central site.

57615 Access Denying a Global Cardholder Synchronizer role the “Modify credential information” privilege does not prevent its users on the sharing site from changing the shared PIN credentials.Workaround: In the context of Global Cardholder Management, in order to prevent the sharing site users from modifying the shared PIN credentials, the Global Cardholder Synchronizer roles must be denied the “Add/delete credentials” privilege on the sharing host.

26345 Intrusion Bosch GV2 alarm panel: If an intrusion area is not ready to be armed, the alarm panel will still accept the command to arm it. However, it will only be armed once the intrusion area is actually ready to be armed.

15199 LPR AutoVu LPR: Sharp units under Patrollers always appear as online in SD and CT, regardless of their real status, as long as the Patroller is connected to the LPR Manager external system.

15676 LPR AutoVu LPR: When configuring a permit restriction, it is not possible to define a time restriction that spans only one day.

16619 LPR AutoVu LPR: While parsing hotlist or permit data files, parsing errors such as the use of wrong delimiter characters, are not indicated.Workaround: Always double-check that the files are loaded correctly in the Patroller.

17892 LPR SD – Geographical map: Regions drawn on maps as filters for certain type of reports appear on top of the Bing map controls, blocking their access.Workaround: Move the map around or zoom in/out with the mouse wheel.





Limitations

18525 LPR AutoVu LPR – SD: When the thumbnail LPR images are not shown in a LPR report (for queries returning more than 1000 rows), they are not displayed in the tiles either.Workaround: Click on the “Magnifying glass” button in the tile to dis-play the LPR image.

20489 LPR SD: The timestamp associated to a hit corresponds to the time the patrolling officer took action on the hit (Accepted, Rejected, or Not enforced), not the time the hit was raised.

25725 LPR LPR Manager database cleanup begins when the LPR Manager database table reaches 20,000 reads. Previously, the LPR Manager database cleanup did not start until the database table reached 100,0000 reads. If using SQL 2008 Express, the database could not reach 100,000 reads before reaching the 4 GB limit in SQL Express.

26008 LPR While upgrading Security Center from 4.0 to 5.0, the server and database used in 4.0 are not automatically reassigned to the LPR Manager role in 5.0.Workaround: You need to reassign the resources manually in the Config Tool.

56903 LPR In Config Tool, after moving a Patroller unit to another LPR Manager, it still appears under the previous LPR Manager.Workaround: Click Refresh in the Entity browser.

57731 LPR Moving a Patroller unit to a new LPR Manager requires additional setting changes in Patroller Config Tool. For more information, see “Move Patroller or LPR units betweenLPR Managers” in the AutoVu Handbook.

11781 Video If live video is displayed in a tile before any recording took place, then switching the display mode to playback will not show any recorded video even after the recording took place.

11998 Video Omnicast 4 alarm priorities are not converted when federated in the Security Center. All federated Omnicast alarms have a priority of 1.Workaround: Adjust the priorities of federated Omnicast alarms manually in the Config Tool.

12908 Video The nVidia video card may cause the Security Desk to stop working when hardware acceleration is turned on and set to “Full”.Workaround: Set hardware acceleration to “None”.

13195 Video If UltraVNC is installed on a computer, the Security Desk may be unable to display video.Workaround: Uninstall UltraVNC.





Limitations

25318 Video Federated camera sequences does not show video from cameras that are blocked to any user on the remote system, regardless of the privileges of the user account used to connect to the federated Directory.

25322 Video All cameras in a federated camera sequence are displayed on the federation host even though the user account used to connect to the federated Directory does not have access to all of them.

28991 Video SD: When displaying an HTML map in a tile while viewing video in the tile next to it, the map will overlap the video thumbnails.

40314 Video Alarm playback loop is permanently set in Security Desk.The alarm playback loop is set between the following time ranges: • Start time: Alarm trigger minus pre-trigger setting.• End time: Alarm trigger plus 10 seconds.

52172 Video When attempting to back up an Auxiliary Archiver that is installed on an expansion server to a file on that computer, you may receive an error because the SQL Server may not have permission to back up to that location.Workaround: Back up to a folder the SQL Server has access to.

58329 Video Backward compatibility: Security Desk 5.0 and earlier cannot play AAC audio coming from Security Center 5.1.

58556 Video SD: Using the direct XYZ positioning feature (cursor shown as a cross) to pan the camera in one direction will block when the camera reaches the limit of its pan-tilt range. The wrap around is not automatic.Workaround: Switch to normal pan-tilt-zoom (click and drag from the blue center dot) to position the camera to where you want it to point.





System requirements


System requirements

For system requirements, see the Security Center Installation and Upgrade Guide. The latest version of this document is available at: http://downloads.genetec.com/Security Center/5.1/GA/Securitization/EN.Security Center Installation and Upgrade Guide 5.1 GA.pdf.

Supported languages

Security Center 5.1 GA software is available in the following languages:

• Arabic • Dutch• English• French• German• Hebrew• Hungarian• Italian • Japanese• Korean • Persian• Polish• Portuguese–Brazil• Spanish• Simplified Chinese and Traditional Chinese• Thai

http://downloads.genetec.com/SecurityCenter/5.1/GA/Security_Center/EN.Security%20Center%20Installation%20and%20Upgrade%20Guide%205.1%20GA.pdf




Supported upgrades

Supported upgrades

Before you begin: Please note the following:

• Synergis Web Client is not available in Security Center 5.1 GA. If you are using the Syn-ergis Web Client, you should wait to upgrade until Mobile 3.0 is released.

• Upgrading AutoVu Patroller. In Security Center 5.1 GA, the LPR feature enhancements are only for Law Enforcement. Only upgrade to Security Center 5.1 GA if you are using the Patroller Law Enforcement installation type.

Security Center 5.1 GA supports the following upgrade paths:

• Security Center 3.0 (GA and SR1) to Security Center 5.1 GA• Security Center 4.0 (GA and SR1) to Security Center 5.1 GA• Security Center 5.0 (GA and SR1) to Security Center 5.1 GA

Supported upgrades from Synergis 2.1

You cannot upgrade directly from Synergis 2.1 to Security Center 5.1. To upgrade, you’ll need to do the following:

1 Upgrade from Synergis 2.1 to Security Center 4.0 SR1.For more information, see “Upgrading from Synergis 2.1” in the Security Center 4.0 SR1 Installation and Upgrade Guide, available at:http://downloads.genetec.com/SecurityCenter/4.0/SR1/EN.Security Center Installa-tion and Upgrade Guide 4.0 SR1.pdf

2 Upgrade from Security Center 4.0 to Security Center 5.1 GA.

Supported Omnicast migration paths

Security Center 5.1 GA supports migrations from Omnicast 4.5 and later. For more information, see “Migrating from Omnicast 4.5 and later” in the Security Center Installation and Upgrade Guide. The latest version of this document is available at: http://downloads.genetec.com/Security Center/5.1/GA/Securitization/EN.Security Center Installation and Upgrade Guide 5.1 GA.pdf.


http://downloads.genetec.com/SecurityCenter/4.0/SR1/EN.Security%20Center%20Installation%20and%20Upgrade%20Guide%204.0%20SR1.pdf






Supported AutoVu migration paths

Supported AutoVu migration paths

Security Center 5.1 does not support migrations from AutoVu 4.3. You must migrate AutoVu 4.3 data to Security Center 5.0 SR1 using the Data import tool. For more information, see “Migrating from AutoVu 4.3” in the Security Center 5.0 SR1 Installation and Upgrade Guide. The latest version is available at: http://downloads.genetec.com/SecurityCenter/5.0/SR1/Security_Center/EN.Security Center Installation and Upgrade Guide 5.0 SR1.pdf

Supported federations

The Security Center 5.1 GA supports the following federations:

• Security Center 4.0 GA and SR1, 5.0 GA and SR1, 5.1 GA• Omnicast 4.2, 4.6, 4.7, and 4.8


http://downloads.genetec.com/SecurityCenter/5.0/SR1/Security_Center/EN.Security%20Center%20Installation%20and%20Upgrade%20Guide%205.0%20SR1.pdf



Compatibility

Compatibility

This section describes how Security Center components work together with other Security Center components and other Genetec products.

Security Center backward compatibilitySecurity Center 5.1 GA is backward compatibile with a number of Security Center 5.0 (GA and SR1) components, allowing the system administrator to upgrade the system in stages.

IMPORTANT The main server hosting the Directory role and Config Tool must be upgraded to 5.1 GA.

NOTE

• A Security Center server must be upgraded in order to use the new features introduced in version 5.1 GA.

• If a role is assigned to multiple servers (failover configuration), all its servers must be running the same version of Security Center.

• Legends: – Backward compatible X – Upgrade required NA – Not applicable (only introduced in 5.1 GA)

Backward compatibility with Security Center 5.0 roles

Security Center 5.1 GA’s backward compatibility with Security Center 5.0 (GA and SR1) roles is summarized in the following table.

Role type Backward compatibility to 5.0 (GA and SR1)

Media Router X

Access Manager

Archiver

Auxiliary Archiver NA

Active Directory Since the Active Directory role is a single instance role in 5.0, you need to upgrade the old server to 5.1 GA before you can add additional instances of this role to your new system.

Intrusion Manager




Compatibility

Backward compatibility with Security Desk 5.0 tasks

Security Center 5.1 GA’s backward compatibility with Security Desk 5.0 (GA and SR1) tasks is summarized in the following table.

Security Center Federation

Omnicast Federation

Plugin Manager X

LPR Manager X

Point of Sale X

Directory Manager NA

Health Monitor NA

Global Cardholder Synchronizer NA

Task category Task typeBackward compatibility toSecurity Desk 5.0 (GA and SR1)

Operation Monitoring

Cardholder management

Visitor management

People counting

Crendential management

Hotlist and permit editor X

Inventory management X

Investigation Incidents

Zone activities

Transactions X

Role type Backward compatibility to 5.0 (GA and SR1)




Compatibility

Investigation/Access control

Area activities

Door activities

Cardholder activities

Visitor activities

Area presence

Time and attendance

Credential activities

Elevator activities

Visit details

Investigation/Asset management

Asset activities X

Asset inventory X

Investigation/Intrusion detection

Intrusion detection area activities

Intrusion detection unit events

Investigation/LPR

Hits X

Reads X

Route playback X

Inventory report X

Daily usage per Patroller X

Logons per Partroller X

Reads/hits per day X

Reads/hits per zone X

Zone occupancy X





Compatibility

Investigation/Video

Archives

Bookmarks

Motion search

Camera events

Forensic search NA

Maintenance System status

Audit trails

Activity trails

Health history (5.0) The Security Desk 5.0 Heath history task has been renamed to Access control health history in 5.1 GA.

Health history (5.1) NA – The Health history in 5.1 GA is a new task.

Health statistics NA

Maintenace/Access control

Access control unit events

Cardholder access rights

Door troubleshooter

Access control unit configuration

Access rule configuration

Cardholder configuration

Credential configuration

IO configuration

Maintenance/Video

Archiver events

Archiver storage details





Compatibility

Security Center Media Router compatibilityThe Security Center Media Router can only redirect Security Center video streams. The Security Center Media Router cannot stream video from federated Omnicast systems. Video streams from federated Omnicast systems are streamed directly to the Security Desk client using the Omnicast Compatibility Pack. This means that the Security Desk client must be able to connect directly to the Omnicast server.

For information about installing the Omnicast Compatibility Pack, see the Security Center Installation and Upgrade Guide. The latest version of this document is available at: http://downloads.genetec.com/Security Center/5.1/GA/Securitization/EN.Security Center Installation and Upgrade Guide 5.1 GA.pdf.

Alarm management Alarm monitoring Moved to Operation tasks in 5.1 GA.

Alarm report Moved to Investigation tasks in 5.1 GA.








Compatibility

Omnicast compatibilityIMPORTANT The Security Center 5.1 Archiver role and the Omnicast 4.x Archiver service cannot run on the same server.

If the Archiver role is not running on the Omnicast server, then Security Center 5.1 can coexist on the same server as Omnicast.

Best practice: If Omnicast supports more than 30 cameras, it is best practice to host Secu-rity Center and Omnicast on different computers.

Security Center and Patroller compatibilityAutoVu Patroller 5.1 GA is compatible with Security Center 5.1 GA.

Sharp compatibilityTo use any Sharp camera with Security Center or Patroller 5.1 GA, you need to upgrade Sharp drivers and services using the new Sharp Upgrade Tool. After upgrading the drivers and services, you'll also need to upgrade the Sharp firmware. For more information on the upgrade process, contact your Genetec representative.

Security Center 5.1 GA supports the following AutoVu Sharp cameras:

• Sharp (versions 1.5 and 2.0)• Sharp EX (version 2.0)• Sharp VGA • SharpX• SharpX VGAIMPORTANT If you are using EX model Sharp cameras with the Patroller, only one LPR camera can be used per unit.




About the documentation in this release


This section describes the documents that were added, updated, or replaced in Security Center 5.1 GA.


• "Documents added" on page 40• "Documents replaced" on page 40• "Supported documentation languages" on page 41

Documents addedThe following documents were added in this release:

• Getting Started with Security Desk. Task-oriented introduction to Security Desk that uses real-world scenarios (Viewing a camera, searching/exporting video, and managing alarms) to show new users how to use the basic product features.

• AutoVu Hardware Release Notes. Describes the AutoVu Hardware for this release in detail, including new features, resolved issues, known issues, and limitations.

• AutoVu Handbook. Provides AutoVu installers and administrators with a single source of information about installing and configuring AutoVu hardware and software.

Documents replacedThe following documents were removed in this release:

• AutoVu Hardware Installation Guide. The information from this document was moved to the AutoVu Handbook.

• AutoVu Patroller Administrator Guide. The information from this document was moved to the AutoVu Handbook.

• AutoVu Plate Reader Server Administrator Guide. The information from this docu-ment was moved to the AutoVu Handbook.

• SharpX changing LPR unit IP address. The information from this document was moved to the AutoVu Handbook.

• Creating a Security Center Map. The information from this document was merged with the SDK Reference.

• Synergis Web Client Quick Reference. This product was replaced by Security Center Web Client in 5.1 SR1. Information on how to use the Web Client was moved to the Security Center Mobile User Guide.





Supported documentation languagesSecurity Center 5.1 GA documentation is available in the following languages:

• All documentation is available in English.• The following documents are available in French:

Security Center Release Notes (available soon) AutoVu Patroller Release Notes AutoVu Hardware Release Notes AutoVu Patroller Law Enforcement User Guide AutoVu Handbook (available soon) Security Desk User Guide (available soon) Security Center Administrator Guide (available soon)

• The following documents are available in Spanish: Security Desk User Guide (available soon).


