USA Headquarters | 630 West 9560 South Suite A | Sandy, UT 84070 | 1-888-346-6853 | www.opengear.com

OverviewOpengear ACM5000 Remote Infrastructure Management (RIM) gateways are a standalone network hardware agent designed specifically to deliver secure remote monitoring and management for enterprise remote locations, industrial connectivity and operational technology.

The ACM5000 provides serial console-port connectivity, environmental monitoring, power management and monitoring and remote site storage of offline logs and running configuration files. The ACM5000 family also includes environmental sensors, local 4GB storage, internal v.92 and cellular modems that enable out-of-band access, auto response, power management and security. With the Opengear ACM5000 family of RIM gateways, secure in-band and out-of-band access to remote sites is available from anywhere in the world, thereby providing better control and visibility into a network and its physical environment.

The ACM5000 RIM gateways integrate all the features needed to monitor, access and control all the infrastructure at your local or remote site - from applications and computers; through networking equipment, security cameras and power supplies; down to door sensors, temperature and digital I/O.

Automated Remote Monitoring and Management Automated configurable responses provide lower overhead, reduced MTTR and on-site technical support visits.

Access Anytime, Anywhere Provide extensive secure In-Band and Out-Of-Band access to remote sites even when behind firewalls or the primary network connection is impaired.

Flexible, Scalable RIM | Penetrate more easily into vertical industries with flexible solutions that incorporate the widest range of interconnections to ensure compatibility.

Manage Security Exposure | Provide persistent enforcement of corporate security policies by using encrypted access to all managed services and devices. Manage complex authorization and authentication methods while retaining all logs locally even if the primary link is down.

Centralized Management | Monitor, access and manage all devices from one single screen even if the network is impaired.

SECURE REMOTE INFRASTRUCTURE MANAGEMENT GATEWA SSecuring the network infrastructure is vital to maintaining business continuity. Outages and security threats are the primary sources of impaired infrastructure and down time. Enterprises and service providers need more than just remote network monitoring software; they require an integrated and comprehensive approach to securing business continuity.

The Opengear RIM Gateway can be remotely accessed In-Band or Out-of-band using 10/100 Ethernet, embedded cellular 3G, V.92 modem, 802.11 wifi, and optional dual Ethernet. These Out-Of-Band methods can be triggered by dial-in, dial-out, automatic failover and the ability to "call home" from behind a firewall to our CMS/VCMS management platform. All connections are secure to remote systems using robust advanced encryption. This unique blend of features gives systems administrators and service providers the ability to monitor, access and manage all devices from one single screen even if the network is impaired.

Out-Of-Band Access

Product Line Highlights:

Wireless Out-Of-Band Access Primary Wired In-Band

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Remote Location

Centralized Datacenter, NOC, Service Provider

Network Link to Cell Network

Remote IT/OT Staff, Service Provider

ACM5000 RIM Gateways

4 x Digital I/O Ports- Environmental Sensors- Access Control- Control Devices- Solar Panels

Serial Ports- Router- Switch- Firewall- UPS / PDU10/100 Switch- IP Camera- Network Console- UPS / PDU- Management LAN

Remote Location

Features

Security and Authentication- Secure Shell SSH V2 & V3- AAA TACACS+, RADIUS and LDAP authentication- IP SEC VPN, OpenVPN, PPTP - Enterprise grade firewall with forwarding and masquerading- PAP/CHAP authentication (dial up)- Per port user access lists and dial back support- Local authentication- System event Syslog- SSH port and IP forwarding support, IP aliasing- IP packet filtering, IPV6Serial Console Port Management- Windows 2003 Server EMS support- SUN / Solaris ready (no inadvertent breaks)- Break over SSH support- Port monitoring, triggers and alarms- Offline data logging (Syslog, NFS, CIFS)- Online data buffering- Multiple users per port (with port sniffing)- Telnet/SSH/Raw/RFC2217 TCP connect- Clustering up to 1000 ports per IPTunneled LAN Port Management- Secure SSH tunneling and NAT port redirection- Secure RDP/VNC/X access to Windows /Linux/Sun- Secure HTTP/HTTPS to browser controlled appliances- Service processor access (IPMI, ILO, LOM, RSA)- Extensible to support custom services /ports- Configurable point-n-click SDTConnector client- User access limited by host, and by SDT service- Unlimited number of LAN computers/appliances- Unlimited number of connections per SSH sessionPower Management- Embedded Network UPS Tools & PowerMan- UPS/RPC monitoring, graphing, alarms- Connect Serial, SNMP and USB connected UPS/RPCACM5000 System Management- Secure Web management (HTTP, HTTPS)- Store config on removable USB Flash- Command Line interface (Linux Shell)- ARP-PING (IP assignment)- SNMP, SMS, and email alertsOther Protocols Supported- DHCP for dynamic IP assignment- NTP for time synchronization- PPP for dial up access- NAT port redirection- RFC2217- Port Redirection- Network UPS ToolsUpgrades- Flash upgradeable - free from online FTP site- FTP, TFTP client for file transfer

Technical Specifications

Models2, 3 or 4 RJ-45 RS-232 serial ports (2400 to 230,400bps)1 or 2 RJ-45 10/100Base-T primary Ethernet port1 or 2 External USB-2 expansion connectors ACM5003-M:1 RJ11 modem phone socketACM5003-W:1 external 802.11 Wireless LAN aerialACM500x-x-E:4 TTL level digital I/O ports. 5V max @ 20mA Dry contacts for 4 external water /smoke / motion sensorsACM5004-G/GV-G-I:1 external 3G cellular aerial Click for MoreACM5004-G-I:2 TTL level digital I/O ports. 5V max @ 20mA. Also provides contacts for external water /smoke/ motion sensors2 High-Voltage digital output ports (>5V to <= 30V@ 100 mA) Dual SMA antenna connectors - for either receive diversity [AUX] or [GPS]

All models include:2 x External USB 2.0 Host Type A sockets, Rack mount brackets2 RJ-45 CAT5 cables (6 ft), 2 RJ-45 to DB-9 adapters (straight & cross-over)ACM5004-G-I/GV-I:Also includes DIN rail mount

EnvironmentalAmbient operating temperature: 5°C to 50°C (41 to 122°F)Non operating storage temp: -30 to +60°C (-20 to +140°F)Humidity: 5% to 90%Internal temperature sensor ACM5004-G-I/GV-I:Ambient operating temperature: -35° to 74° C (-31° to 165° F)Non operating storage temp: -40° to 85° C (-40 to 185° F)

EmissionsFCC Part 15 Subpart B Class A Radiated Emissions 30MHz – 1000MHzICES-003 Issue 4 February 2004 Class A Radiated Emissions 30MHz – 1000MHzAS/NZS CISPR 22: 2004 Class A Radiated Emissions 30MHz – 1000MHzEN55022: 1998 + A1: 2000 + A2: 2003 Class A Radiated Emissions 30MHz – 1000MHz

ImmunityEN55024: 1998 +A1: 2001 +A2: 2003IEC61000-4-2: 1995 ESD 8kV Air Discharge (Direct), 4kV Contact Discharge (Direct/Indirect)IEC61000-4-3: 1995 Radiated Immunity 3.0V/m, 1KHz AM Sine Wave at 80%IEC61000-4-4: 1995 EFT/Burst 1.0kV Power Lines, 0.5kV I/O LinesIEC61000-4-5: 1995 Surge Immunity 1.0kV Common Mode, 1.0 kV Differential ModeIEC61000-4-6: 1996 Conducted Immunity 3.0 Vrms, 80% AM Modulated (1KHz)IEC61000-4-11: 1994 Voltage Dips and Interrupts (>95%,0.5 periods), (30%,25 periods), (>95%,250 periods)

IsolationSerial Port: 4 kV ESD protection on RS232 and RS422/485 transceiversEthernet Port: 1500 VAC isolation shielded with shield connected to chassis ground for signal integrity and ESD protection

RegulatoryCE, UL 1950, TUV, C-Tick, RoHS compliant, Security features to support NERC CIP standardsFIPS 140-2 Validated Module Certificate #1051

Wireless CertificationsPTCRB, NAPRD.03, R&TTE, EN 301 511, A-Tick (GSM/UMTS) CDG TIA/EIA-690, CDG TIA/EIA-98-E (CDMA/EV-DO)

Power, Size & WeightExternal power source +9V to 30 VDC or 9V to 24 VACAlso supplied with 110-240V AC to 12VDC external power adapter (for operations up to 50° C only) Power Consumption less than 6W4" x 3.5" x 1 1/8" (10.2 x 8.8 x 2.8 cm)Wall and rack mount bracketACM5004-G-I/GV-I:Also includes DIN rail mountACM5004-x-SDC: (48V DC option available all models)External 36-72V DC to 12V DC external power converter ACM5004-G-I: Screw terminal block or barrel connector

CPU/Memory166MHz ARM (Micrel KS8695P) 64MB DDR 32-bit RAM16MB Embedded Flash, optional 4GB Internal USB Flash

MTBFACM5000: AC-DC (12V) adapter – 100,000 hoursACM5000: (-48V – 12V) adapter – 90,000 hoursACM5000: DC plant power - 120,000 hours

ACM

5000 RIM Gatew

ays

USA Headquarters | 630 West 9560 South Suite A | Sandy, UT 84070 | 1-888-346-6853 | www.opengear.com

Ordering Information

ACM5003-W 802.11 WiFi

ACM5003-M Internal Modem

ACM5002 2 Port Unit

ACM50044 Port Unit

ACM5004-2Dual Ethernet

ACM5004-GCellular 3G

Part Number Serial Ports Ethernet USB V.92 Modem 802.11 Cellular Extended Temp

ACM5002 2 1 1

ACM5003-M 3 1 1 1

ACM5003-W 3 1 1 1

ACM5004 4 1 1

ACM5004-2 4 2 2

ACM5004-I 4 2 2 IncludedACM5004-G/GV/G-I 4 1 1 3G Available

All ACM5000 products are available with optional -48V DC power suppy, environmental monitoring and 4GB internal flash memory. To order specific models append the part number with available option.

For -48v DC power supplies please append model number with -SDC.Example “ACM5002-SDC”. For environmental monitoring append with -E and for flash memory append with -F.

Examples: “ACM5003-M-E-SDC”, ACM5003-M-F”