Section One:

Leadership Perspective

Section Two:

Our Company

Section Three:

Our Strategic Direction

Section Four:

Governance, Ethics & Compliance

Section Five:

Workplace Practices

Section Six:

Charity & Community Support

Section Seven:

Environment

Section Eight:

Service Performance

The ATTG Corporate

Social Responsibility Report

applies to all 2019 activities,

procedures and achievements of ATTG &

its wholly owned & operated units:

Atlas Travel Global Travel Management | Vacations & Cruises |

Meetings & Incentives | Consulting & Fulfillment | Prime Numbers Technology

The report outlines the efforts of ATTG to expound upon our corporate and

social responsibility with consideration to the 10 principles of the UN Global

Compact.

A message from founder and CEO Elaine Osgood and

President Lea Cahill:

At Atlas Travel & Technology Group, we champion ethics,

human rights, and environmental preservation across all

aspects of our operations. Leading by example, we seek

to make these principles an inherent aspect of corporate

culture and inspire similar stewardship industry-wide.

This year marks the third release of our annual Corporate

Social Responsibility report. We have always striven to be

known as an organization with integrity and heart, and we

are proud of how this aim has transformed and expanded

throughout the years.

In 2019, we spent considerable time and resources

funneling our long-standing culture of community

involvement into our formalized, fledgling CSR program.

This year’s highlights include:

1. B Corporation Certification Progress

2. Acquisition & Strategic Partnerships

3. Atlas University Expansion

4. Supplier Assessment Development

Section One

Leadership Perspective

Section Two

Our Company

Launched in 2013,

Atlas Travel &

Technology Group

(ATTG) unifies

travel management

and technological

innovation with our

three corporations:

Atlas Travel,

Atlas Travel Home

&

Prime Numbers

Technology

For over 30 years, Atlas Travel has

provided unmatched travel

management services, utilizing

industry-leading technology to

provide personalized care with cost

savings.

While known for our corporate

travel management services, Atlas

Travel provides an array of travel-

related offerings, including:

‒ Meeting & Incentive services

‒ Vacation & Cruise planning

‒ Consulting & Fulfillment

‒ 24-hour Travel Support

In addition, we also support a

network of independent travel

professionals.

Our headquarters in Marlborough,

MA is one of two wholly owned

offices, with our second location in

London. In addition, we have

partnerships in Dublin, Ireland and

Toronto, Canada, allowing us to

offer currency fulfillment in GBP,

Euro, U.S, and Canadian dollars.

As an affiliate of BCD Travel, we

have 108 operating countries to our

global service offerings.

Prime Numbers Technology (Prime)

is dedicated to helping clients drive

significant savings in business

spend through industry-leading data

analysis, contract and spend

optimization, and benchmarking

solutions.

At Prime, we’re continuously

developing a comprehensive suite

of solutions, including data analytics

and benchmarking, policy

management, spend optimization,

contract and vendor sourcing

analysis, and ROI maximization. Our

solutions are licensed by some of

the most recognized names in

business travel, with global

representation by many fortune 250

corporations and top 10 travel

management companies.

An online training and host

agency resource center for

independent contractors.

Section Three

Our Strategic Direction

Our vision is to be known as the most caring, creative, and

entrepreneurial organization diversified in both travel & technology

In order to achieve this, we aim to provide unparalleled value through

supporting a highly engaged, empowered, and forward-thinking

workforce.

To achieve this vision, our mission is clear:

To elevate the success of organizations with entrepreneurial

mindsets that possess compelling business plans and a strong

commitment to its social and environmental responsibilities.

While the specifics of our strategic direction evolve year-to-year, our

development remains rooted in our five business pillars:

PartnershipTo better serve the diverse needs of our customers, we

established new partnerships to expand access to vital services

and education. Highlighted are:

Maiden Voyage

We became Maiden Voyage’s first U.S-based TMC partner.

Founded in 2008, Maiden Voyage is a world leader in diverse

traveler safety and specializes in helping organizations safeguard

their female and LGBTQ+ travelers. The organization is

responsible for launching female-friendly hotel standards that have

been widely adopted by travel management companies and

corporate travel teams to ensure excellence in safety.

Groupize

Atlas Travel teamed up with Groupize to provide comprehensive

travel and meetings management services. An award-winning

technological innovator, Groupize has bridged the meetings

service gap by creating an intuitive and cost-efficient solution for

simple meeting management.

In 2019, our strategic development centered around two main aims: to expand our service offerings to

reflect the diverse needs of our clients and travelers, and to become a recognized leader who merges

business practice with social, environmental, and cultural accountability:

Certified B-CorporationIn 2018, we began the journey of becoming one of the

first TMCs in North America to receive Certified B

Corporation status. Organizations seeking B

Corporation status are subject to a rigorous verification

process to ensure they balance profit with purpose and

are a force for good.

We’re happy to announce that, as of Q4, we’ve

completed our certification submission and anticipate

confirmation of Atlas Travel being a Certified B

Corporation by the end of the 1st quarter of 2020.

Expansion through AcquisitionIn the 4th quarter we finalized the acquisition of the

Agent Access Resource Center (AARC), an online

training and host agency resource center for

independent contractors rebranded as Atlas Travel

Home

We are excited for this development that allows us to

exponentially grow our business. This is expanding

our agent network to offer employment opportunities

for those who need the flexibility that independent

contracting provides.

Section Four

Government, Ethics & Compliance

Governance, Ethics, & Compliance Strong ethical governance is a powerful, positive influence

on our organization’s culture and business. We believe our

employees, customers, and communities' benefit when we

set high standards for corporate governance and

stakeholder engagement—including corporate code of

conduct.

CSR HEADQUARTERS

Striving to Promote Awareness and Compliance

Policies:

- Supplier Code

of Ethics

- RFP Inclusions

- Contract Clause

Training:

- The Code E-

Learning

- CSR Overview

Resources

- Employee CSREngagementResources

- CSR Goals- IncidentReportingProtocol

The 2019 focus included: • A dedicated CSR resource center on our

company intranet, The ATTIC.

• All policies, processes, best practices, and

related educational resources were made

accessible to all employees

• Modernized our documentation systems &

processes

• Presentation by the local FBI Human

Trafficking Task Force to our CSR

Committee

At the start of the year, ATTG formed a partnership with ECAPT (End Child

Prostitution and Trafficking) and joined its program The Code. The Code is a multi-

stakeholder initiative to bring awareness, provide tools, and support to the tourism

industry to prevent the sexual exploitation of children. It is a partnership we

voluntarily sought, and we encourage other travel management companies to

follow suit.

Compliance with ECPAT and The Code

The Code’s six action items required for membership: ✓ Establish policies and procedures against human trafficking and child

exploitation

✓ Train employees on said policies and procedures

✓ Include a contract clause for business partners

✓ Provide information and education to travelers

✓ Support, collaborate, and engage stakeholders

✓ Report annually on initiatives

Proud Accomplishments: ✓ Scored in the top 15% with our implementation of The

Code action plan

✓ Participated in the Global Meeting Industry Day panel

discussion on combatting human trafficking and

provided insights from a TMC perspective.

Supplier Compliance

The power of an organization stems not only from it as an individual

entity, but also from the influence of its network. Throughout the year,

we’ve called on our industry partners to commit to our high

expectations of ethical business practices.

✓ Our suppliers and vendors now sign and agree to

comply with our Supplier Code of Ethics, which

encompasses issues such as labor practices and

discrimination, human rights, environmental

responsibility, and financial honesty.

✓ We collaborated with hotel suppliers to confirm that ongoing training

is provided to new and existing employees across job functions.

Hotels are the most prominent area of our industry to experience sex

trafficking, so we felt this coordination was especially important.

✓ We’ve engaged with industry partners specifically on human

trafficking initiatives, with 30 airline and ground transportation

partners confirming they have internal awareness initiatives

established.

Atlas Travel Client Advisory BoardIn 2019, Atlas Travel relaunched our client

advisory board to help our organization’s

continual evolution. The advisory board is

composed of select client volunteers who

provide valuable insight into our services

and their business needs:

Through a free-flow of personal insight and

thought leadership, this board will assist our

organization in its mission to deliver an

outstanding experience providing “Easier

Travel. Better Management.” to each of our

customers.

ATTG Board of Directors Update2019, our company updated our articles of

incorporation to a Benefit Corporation. We

expanded our Board of Directors to include a

Benefit Director, MaryAnn Bresnahan who

joins BOD members Elaine Osgood and Peter

Osgood, to further guide and define our

strategy regarding corporate social

responsibility.

Client Advisory Board at Delta HQ

Safety, Security, & Compliance

Internal Safety & Security Initiatives:To help promote both a safe and healthy work environment for our employees, customers, and

visitors. ATTG makes information regarding workplace safety and health issues widely accessible

both at headquarters and through regular internal communications.

In addition, the successful completion

of annual security training is mandated

of all ATTG employees. All security-

related policies, procedures, and

training references are accessible to

employees year-round via our intranet

resource center

Last year we:

✓ Successfully completed the annual

mandated security training

✓ Informed our employees regarding

security awareness via our SAFE

newsletter

✓ Participated in the October National

Cybersecurity Awareness Month by

emailing a series of online security insights

to all employees

✓ As part of our Disaster Recovery

program, we implemented VEEEM, a

product used for backup and replication of

our systems

Organizational Enhancements

Our Security and Compliance Committee, led by CTO and acting CISO

Dan Reagan, has completed the following enhancements:

• ATTG embraces privacy as part of all client information to both CSR and

general business excellence. To ensure we withstand the highest

regulatory scrutiny, ATTG has implemented a third-party privacy program

management and assessment tool, TrustArc, that addresses privacy

compliance, data protection vendor management, and CSR policy

• Our Global Privacy Policy has been updated and remains in

compliance with the General Data Protection Regulation (GDPR),

Privacy Shield annual certification, and PCI DSS annual certification

• To ensure the safety of client information, we've updated our

infrastructure and client computing systems to the latest technologies

• Privacy and security mandates for our partners and third-party

contractors have been updated in our business agreements

• Integral policies and procedures, including Global Information Security

Policy (GISP), Incident Response Plan (IRP), Clean Desk, and Clear

Screen documentation have been reviewed and updated to reflect the

latest standards

Dan ReaganATTG CTO

Section Five

Workplace Practices

We recognized the importance of both professional and on the job training.

Together with our internal resources and The Workforce Training Fund Program

available to Massachusetts based organizations, we launched the freshman

year of Atlas University. The program was highly praised by our employees who

will continue to measure the effectiveness of the curriculum as we look forward

to expanding our program in 2020.

Atlas University

Launched 2019

Professional Development:

- Advanced Management Leadership

- HR Optimization

- Customer Service

Week Long

Agent Training:

- Sabre 360

-The future of travel distribution (GDS)

- Data Privacy & Compliance

-Agent Processes & Efficiencies

CSR Education & Awareness:

- The Code Training

- CPR Training

- Maiden Voyage Female & LGBTQ

Safety

-

Workplace Practices:Professional Development &

Job-related Training

Workplace Contributions for a

Positive Workforce

Positive Workforce

To help employees navigating

personal challenges, we provide

access to Life Assistance Services

at no cost

Offer employees flexible work

schedules and the option to work remotely.

Along with a 401K match program, we

introduced an ESG 401K fund option

for employees who’d like to invest in

both their personal futures & the

future of the planet.

Future Contributions

Support When Needed Work-Life Balance

Recognition

Our Rewards & Recognition

Program acknowledges and rewards

engaged employees who constantly

seek to innovate and improve the employee experience.

Work Opportunities Unlimited: Employment service provider that

assists job seekers faced with

employment barriers

Crossroads School: Institution focused on addressing

the needs and advancement of

students on the autism spectrum

Our Current Partnerships

Section Six

Charity & Community

Charity & Community Support:The Heart of our Organization’s Culture

Our long-standing volunteer-based internal

CSR committee, ReachOut, helps direct and

organize our community involvement and

fundraising initiative for the year.

Giving Back to our Local Community

Through our partnership with the United Way of

Tri-County and its’ local affiliate we contributed to

the following:

• Collected backpacks and school supplies to

be donated to local families

• Participated in Feed a Family event during

the holidays

• Helped pick fresh produce as part of the

Community Harvest Project

• Donated a decorated Christmas tree to the

Boys and Girls Club Holiday event

Executive Team CSR event at

the Community Cupboard

Charity & Community Support

Jimmy Fund:

For the 5th year in a row, ATTG has

supported the Dana Farber Cancer

Institute by participating in Boston’s

Jimmy Fund Walk. Once again, we

exceeded our $10K fundraising

contribution through an array of

internal fundraising initiatives and

individual efforts and generosity.

Santa Foundation:To bring seasonal joy to families in our

local community, each year ATTG buys

gifts for families with limited resources. It is

a long-standing tradition of bringing

goodwill to our fellow man.

Charity & Community Support

Breast Cancer Awareness:

October is Breast Cancer Awareness

month and each year ATTG

recognizes it by fundraising and

supporting the Gemma Gloria

Foundation.

Homes For Our Troops is a nonprofit

organization that builds and donates

specially adapted custom homes

nationwide for severely injured post-9/11

Veterans, to enable them to rebuild their lives.

Homes For Our Troops:

Golf Tournament

Section Seven

Environment

Environment

Corporate entities have significant impacts on our environment, both for

better and for worse. We are committed to reducing our environmental

impact and helping to build a greener future. This year we:

• Reduced headquarters' paper purchases & reduced paper

consumption by more than 10%

• Increased our virtual workforce by 10%, provided guidance on habits

that support a green home office and offered guidance on

purchasing environmentally preferred products

• Introduced a Hazardous Waste Policy to guide our entire workforce

on how to properly handle & dispose materials that can pose long

term detriment

Helping to ensure the health of our planet

Environment

We updated our travel policy to

encourage virtual internal meetings

whenever possible.

ATTG reaffirms its commitment to the

environmentally responsible use of technology

including the implementation of power

consumption conservation tactics and proper

recycling equipment.

Throughout November, we collected

donations in support of Team Trees which

is a charitable organization and subset of

the Arbor Day Foundation. Team Trees

aims to plant 20,000,000 trees globally by

the end of 2019. Our efforts helped plant 60

trees.

We introduced eco friendly gifts including

water bottles & metal straws. We also

continue to reduce single use items at our

HQ.

Section Eight

Service Performance

Our customers needs are at the heart of everything we do and a driving force

of our developing roadmap. With a forward-leaning strategy we can

anticipate those needs, and deliver the products, services and solutions that

set us apart in the industry. Each year, we make improvements that positively

impact the client experience on all levels of engagement.

Service Performance

Safety First

• Duty of Care reporting tool

• Expansive suite of services that mitigate risk

• 3rd party integration

Service Always

• Exceeded Service Satisfaction

• Continued growth and retention

• Increased mobile app adoption

Seamless Communication

• Augmented implementation process

• UK office system upgrades

• Efficiency & productivity enhancements

Service PerformanceSafety First

In today’s world, the availability of accurate threat intelligence is more

important than ever before. Beyond the information, agile and reliable

technology is crucial in delivering a risk management strategy. Our Risk

Management Solution Portfolio has been expanded to include:

Service PerformanceService Always

We pride ourselves on being the

benchmark for customer service

in our industry. The results we

achieved demonstrate our

commitment to providing our clients a

tier 1 travel experience.

✓ 100% client retention

✓ Increased agent workforce by 10%

✓ Attained 92.7% satisfaction level

Customer Surveys

✓ AMIGo mobile app adoption grew

from 30 to 37% in 2019

Service PerformanceSeamless Communication & Continued Improvements

Implementations

✓ Remodeled the process to improve customer engagement and better define their requirements

✓ Created an implementation document library for our internal stakeholders for more seamless

communication

Transparency & Security

✓ Enhanced traveler invoices to provide better insights to the tax break down and transactional

data

✓ Created a framework to deliver a suite of reports via SFTP offering enhanced data security

System Improvements

✓ New Communication Platform phone system implemented in our UK office.

.

Service PerformanceSeamless Communication & Continued Improvements

Productivity and Efficiency Enhancements

✓ We implemented JIRA software to manage the scheduling and communication of

tasks related to New Client Implementations, Client Enhancements, and project

workflow.

✓ Utilization of Confluence to store meeting notes, technical processes and

procedures, change management processes, and project related information. By

storing this information in one tool we were able to improve communication and

collaboration through ought the project lifecycle.

✓ Fulfillment routines have been activated in our UK office and include file finishing,

contract and fee evaluation, and improved quality control.

.

CSR Performance Scorecard

Category Sub-Category Criteria Score

Governance - B Corporation Submit B Certified Corporation Application 4.0

Expand BOD- added Benefit Director 4.0

Update Articles of Incorporation 4.0

Status change S-Corp to Benefit Corporation 4.0

Attain The Code Implementation score of at least 70% (top 15%) 4.0

Completed eLearning: all employees 4.0

Supplier Code of Conduct implementation: top suppliers (90%) 3.5

Implement Conflict of Interest Questionnaire for BOD 4.0

Vendor Assessment to include CSR questionnaire 4.0

Create charitable giving policy and process 4.0

Ethics/Human Rights Business Agreements Addendum (human trafficking) 4.03.9

Attain 80% satisfaction for Rewards & Recognition Program 3.0

Increase health care cost contribution 4.0

Execution of Atlas University 4.0

Include an ESG fund to our 401K portfolio 4.0

End of year bonus for 100% of employees 3.5

Increase the employee satisfaction YoY 3.5

Better Together Create baseline and diversity goals 3.0

3.6

ATTG Cares - Workplace Practices Employee Life Cycle Inspire

Employee Life Cycle - Admire

Score

Score

Governance- The Code/ECPAT

ATTG Ethics

Governance, Ethics & Compliance

Key1 Developing Did not reach goal

2 Somewhat Satisfied Completed/reached 50% of goal

3 Satisfactory Completed/reached 75% of goal

4 Excellent Completed sucessfully 100%

.

CSR Performance Scorecard

Category Sub-Category Criteria Score

Positive Impact - Volunteer Engagement1 paid (8 hours) day off Volunteer time per annum 2.0

Positive Impact -Fundraising Exceed Jimmy Fund fundraising goal 4.0

Positive Impact- Engagement Selfless Selfies 1.5

Community-Supplier Ownership DiversityTrustARC CSR assessment - add diversity section 3.0

2.6

Stakeholder Engagement Re-launch Client Advisory Group 4.0

Customer Satisfaction Attain 90% client satisfaction rate 4.0

Annual Security Awareness Training 4.0

Incident Response Plan 4.0

Clean Desk / Clear Screen Procedure 4.0

Annual Certificates: PCC, Privacy Shield, GDPR 4.0

IT Infrastructure refresh/client computing 4.0

Duty of Care Launch Maiden Voyage Partnership 4.0

4.0

Environmental Create a green fundraising initiative; Teams for Trees 4.0

Environmental Reduce paper copies by 10% 4.0

Reducing Impact of Travel & CommutingIncrease virtual employees by 10% 4.0

Reducing Impact of Travel & CommutingUpdate Travel Policy to encourage virtual internal meetings 4.0

4.0

3.6Overall Score

ATTG ReachOut Charity & Community

Support

ATTG Service Performance

ATTG Green - Environmental

Protection & Sustainability

Score

Score

Data Security -Policy & Documentation

Score

1 Developing Did not reach goal

2 Somewhat Satisfied Completed/reached 50% of goal

3 Satisfactory Completed/reached 75% of goal

4 Excellent Completed sucessfully 100%

Key

Client Advisory Board at Delta HQ

We look forward to 2020

and the next decade as

an opportunity to expand

our positive impact on our

community, and collaborate

with all stakeholders for

our mutual benefit and that

of our world.

We Are Better Together