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SECTION 2 — DESCRIPTION OF CLAIM

The following pages describe all the entries used in filing a claim to DDC. Some data entry fields are required in generating a claim and are designated by an asterisk (*) next to the field description on the claim entry screens.

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1) Enter the number which identifies the nature of the claim being submitted. The following describes the various claim types.Refer to section E for detailed information on each claim type.Click on “List” for more information.

Claim Type Description Claim Type Description01 Standard Warranty 17 P-3 Registration02 Extended Service Coverage “ P3” 18 Add’t Credit03 Policy 21 Engineering Field Test04 Campaign 22 Returnable Skids05 Replacement Parts Warranty 28 Add’t Credit for CT 206 New Defective Service Parts 38 Add’t Credit for CT 308 Chargeback for FLLC / Greyhound 53 Parts Policy11 Request for Inspection of Failed Parts 75 Roadway Reman12 Engine Inspections 77 CT 7715 PID/Inspections/Sea Trial MUI

2) DST/DLR Code – This code identifies the DST/DLR submitting the claim.This code is used to determine whichservice outlet is issued credit for the claim and applicable warranty labor and travel mileage rate used in caluating such credit. These codes will be entered automatically on electronic claims.In instances where a claimadministrator is responsible for multiple locations, a drop down menu will be available to choose the appropriate code for a specific claim.

3) RO Number – Enter the number which corresponds to the actual repair order number used by the DST/DLR to reference the repair. The repair order number is necessary to support the claim for payment and audit purposes.

4) RO Date – This is the date the repair order was opened. Enter in day,month, year sequence (using all numbers,i.e. 03-JUN-2004). This date is used to verify warranty eligibility as related to the engine’s delivery date. It also establishes the extent of warranty coverage, and applicable parts and labor prices.Click on the date box for complete list.

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5) DDC Engine Serial Number – Enter the complete serial number of the engine on which the claim is being submitted. Enter the ten (10) digit serial number on the claim.

The serial number can be found on the option label and the emissions label located on the valve cover, and alsostamped on the block.

Examples of the various new DDC engine serial numbers are shown below:

06R0701422 08D0005143 08VA448806 12VF003534 08G021271104R0020271 02A0047081 12VA083185 16VF007790 046074853006L0001327 03A0201123 16VA019831 08E0002700 090627665703D0207260 04A0281935 24VA010327 12E0009135 090441431704D0223498 06A0460761 06VF164402 16E000935406D0247147 06VA207123 08VF129503 20E0000513

Detroit Diesel manufactured Series 2000 and 4000 engines also require all ten (10) digits of the serial number to beentered on the claim. A change point exists where the fourth and fifth positions of the serial number have beenswitched.These are as follows:

OLD NEW8V2000 5310200052 531200005312V2000 5350200096 535200009716V2000 5360200108 536200010912V4000 5260200091 526200009216V4000 5270200174 5272000175

5A) Serial Numbers for Engines not Manufactured by Detroit Diesel(or by DDC in North America) – DDC also warrants various engines supplied by other manufactures. Serial numbers for these engines must be entered using ten (10) digits.Examples of these are shown below:

Series Manufacturer’s Serial Number DDC ConvertedSerial Number

NAVISTAR

30G — 08VN00107630D HM0002N380977B 00HM38097740 WL3896N1041585 06N000303040 WP4980N1455681 06N000792140 WS4504N126666 00WS266666

MERCEDES BENZ

0M442LA 442.901-504-835944 04428359440M444LA 444.901-500-017766 04440177660M366LA 366.901-500-123456 03661234560M904LA 907.910-113113 0907113113

MBE 900 (EGR) 900.915-00-368571 0904368571MBE 900 (EGR) 902.937-00-386715 0906386715

MBE 900 (Pre-EGR) 904.938-00-261593 0904261593MBE 900 (Pre-EGR) 906.911-00-394281 0906394281MBE 900 (Pre-EGR) 926.911-00-161239 0906161239

MBE 4000 460.944-00-755123 0460755123

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Series Manufacturer’s Serial Number DDC ConvertedSerial Number

MTU

099 366.901-400-993176 0366993176183 444.901-520-014479 0444014479331 553-1016 0553001016396 558-1437 0558001437

8V2000 531000045 053100004516V2000 536000122 053600012212V4000 526000245 052600024516V4000 527000351 052700035120V4000 528100197 0528100197

VM MOTORI

425 VM30B*00222 30B0000222638 (UPS) VM47B*01120 47B0001120

638 VM58B*01234 58B00012344105E VM10B*11223 10B0011223D704L VM21B*00140 21B0000140D706LT VM27B*09876 27B0009876

HR694HT VM62A*05555 62A0005555

REMAN ENGINES

Inline 3/71 03FA001122Inline 4/71 04FA002100Inline 6/71 06FA002789

V92 06FF019000V92 08FF005900V92 12FF001200V92 16FF0011008.2 L 08GR115225V71 06FV001100V71 08FV003700V71 12FV001521V71 16FV001101

Inline 53 03FD001623Inline 53 04FD002522

V53 06FD002702S-40 06NE001025S-50 04RE201127S-60 06RE115113

*MBE 900 904000R2400004*MBE 900 906000R2600034*MBE 4000 460000R3001046

*These Reman Engines use (14) Digits

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5B) DDC Marine Transmission Serial Number – Enter the complete serial number of the marine transmission onwhich the claim is being submitted.

The serial number can be found on the instruction plate which is located on the transmission main housing.Example of an identification plate and serial numbers are shown below:

Serial Numbers05AG00091605AS00054905BC00015505AP00048303S000871303FH000091

6) Model Number – Enter the complete DDC model number on which the claim is being submitted.The engine model number can be found on the option label,emission label or block along with the engine serial number. The marine transmission model number can be found on the transmission identification plate or main housing.

Example model numbers are shown below.

An explanation of the model number can be found in the General Information sectionof the engine service manual.

50437000 – Series 53 70837000 – Series V-7110637300 – Inline 71 6067GK60 – Series 6080627801 – Series 92 6047GK28 – Series 5091637330 – Series 149 DD5111A – Marine Transmission G067GK40 – Series 55 R1627K02 – Series 2000T1237K11 – Series 4000 4067MT60 – MBE 4000

9067MT60 – MBE900

7) Application Code – Enter the application code for the engine being repaired. Refer to Section 10 for a list of the application codes. This entry is used to determine the applicable warranty coverage. Click on "List" for more information.

8) Delivery Date – Enter the day, month, year sequence (i.e. 03-JUN-2004) when the engine was delivered to thefirst retail purchaser.If the engine has not been delivered to the first retail purchaser, leave this space blank and make a note in the "Comments" section of the claim, i.e. ‘stock unit", ‘not delivered" or ‘OEM stock".

If the engine has been used as a demonstrator refer to Section D, of the Service Policy Manual for details.

On Replacement Parts claims (CT 05 & 53), the date used should be the date the failed part was installed in the engine by an authorized DDC service outlet, or the date of sale on "over the counter" purchases.

This date is used to establish the effective date of the applicable warranty.

9) Complaint Code – Enter the code which best describes the complaint made by the customer ( refer to the listof Complaint Codes, Section 11 of this manual ). Click on ‘ List " for more information.

10) Failure Code – Enter the code that best describes what was wrong with the primary failed part ( refer to List ofFailure Codes, Section 12 ).This code is used to define the failure mode of the primary failed part or reliabilt components and assist in making evaluations of product reliability and durability. Click on " List " for more information.

Identification Plate

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11) Primary Failed Part Number – Enter the part number of the specific part determined to be the primary causeof the failure. Do not enter the part number of service kits or assemblies which contain the failed part. This entryis used by DDC in making evaluations on product reliability and durability. If a Detroit Diesel reliabiltremanufactured component ( such as a remanufactured turbo, ECM or water pump ) is the primary cause of thefailure, then show the complete part number of the failed reliabilt components, including the leading "R".

Examples: Remanufactured Turbo R8929435 Not 8929435, Water Pump R5149326 Not 5149326.ECM R7570049 Not 7570049, Blower R8926407 Not 8926407 & Not 08926407

12) Requested Amount – Enter the total amount requested for payment from DDC. This total must reflect the entirecost of parts, mark-up, labor, net items, travel time and mileage less any applicable "P-3" deductible.

13) Equipment Make – Enter the name of the OEM who made the piece of equipment/ vehicle the engine ispowering. This information is required on all claims. Click on " List " for more information.

Examples of various Equipment Makes are shown below:

Freightliner MCIAmerican LaFrance NABISterling OBIKenworth OshkoshLink Belt Western Star

14) Enter the "Model Number " – of the piece of equipment/vehicle the engine is powering. This information is required on all claims. Click on " List" for more information.

Examples of various Models for the Equipment Makes are shown below:

(Freightliner) C120 (Sterling) Acterra (Freightliner) CST 120 (Sterling) L Series(Freightliner) CL120 (Western Star) 4800

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15) Equipment VIN – Enter the “ Serial Number “ or “ VIN “ of the piece of equipment/vehicle the engine is powering. This information is required on all claims.

16) Miles / HRS – Miles/Kilometers are to be entered for on-highway type applications. Hours are to be entered onall other applications. Enter the total miles/kilometers or hours the engine has operated. Enter the miles/kilometers or hours on the failed part for Replacement Part warranty and Replacement Part policy claims (measure only from when the part was installed or purchased). All mile/kilometer or hours entries should be rounded off to the nearest mile/kilometer or hour. DO NOT SHOW TENTHS OR USE PUNCTUATION.This is one of the elements used to establish warranty coverage on the engine or part.

Example: 110,526.8 Enter 110527

17) Owner Name – Enter the owner’s name, using standard abbreviations where possible. In the case of individuals, place the last name first, followed by the first and middle intials.

Examples: Ajax Mfg. Corp.Jones, P.M.

18) Owner Zip Code – Enter the zip or postal code of the engine’s operating location.

19) CMCS – This is an information box only, CMCS is used for tracking failed parts to Reman and DDC RM Room.This is a 7 digit number.

20) Modifications – Enter the modification/campaign number that you have completed to identify special claims activity or programs by DDC.

21) Exchange Rate – This is a system generated field and no entries are to be made in this area.

22) Policy Number – The appropriate E-policy number for the claim that you are requesting is automatically entered when E-policy is created.

23) Authorization Number – Enter the number given for ECM/Injector change out or the /Field Authorization Number given by DDC Field Personnel to authorize the repair.

24) Authorization Amount – This box is for factory use only. No entries are to be made in ths box.

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25) Add’l. Claims Line Items – Enter the number of the additional blank lines that you will need. By entering a newvalue and saving more lines will appear.

26) Enter New Line Items – Enter the item that you are adding, such as part, labor, net item. The dropdown menuallows you to select the type of item to enter. Note the travel hours and travel time are located here.

27) Line Item Code – Enter the part number or labor code in the code box of the line item. Click on " List " for moreinformation. List the part numbers of the Detroit Diesel parts used in the repair.

If reliabilt parts are used precede the part number with a "R".

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Example: Reman Turbo Show R8929435 Not 8929435

Part number are not to be duplicated on the claim (except CT 06). Show the total quantity used on one line.

Part numbers are used in conjuction with repair order open date to compute the amount service outlets arereimbursed for parts used in the repair.

Labor Operation – List each labor operation in this column Applicable labor operation number can be determined by referencing the applicable Labor Time Guide. A labor operation must only be listed once, but canbe added together.

General labor operations (i.e. 011900) must be completely explained in the "Comments" or narrative section ofthe claim.

28) Requested Quantity – Enter the total quantity of each Detroit Diesel part used in the repair or the amount oflabor ( in tenths of hours i.e. 1.7 or 1.0) that you are claiming that match the item code on the list. This quantityis used to compute the total reimbursement for each part or labor used.

Actual Time – Enter the ACTUAL REPAIR time required for each operation in this column, except for "flat rate operations" in which case the servicing outlet should enter the time shown in the Labor Time Guide. All " flat rateoperations" are designated in the applicable Labor Time Guide.

If additional time is needed to be claimed in excess of SRT Times in the labor time guide it should be listed as a general labor operation on the claim, and also shown in the claim narrative section , with a complete explanation.

This entry is used to compute the total amount that service outlets are reimbursed for labor used in performingthe repair.

NOTE: Lack of time documentation may result in a chargeback of all or a portion of the claim.

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29) Net Item – Enter the item used , for claiming the following items:

Duty –– Code D Sales Tax –– Code XFreight –– Code F Sublet –– Code STowing –– Code T Overtime –– Code OComplete Engine –– Code U Special Labor –– Code LSkids –– Code P Handling Fee –– Code PNon DDC Items –– Code P

The total dollar amount of each net item should be shown under requested quanity.All Net Items must be explained in the "Comments" section of the claim.

NOTE: Reference Section 4 for a complete explanation of Net Items.

30) Travel Hours – Enter in hours and tenths, the actual travel time claimed for the serviceman traveling to and fromthe repair site. THIS ENTRY MUST BE IN HOURS AND TENTHS, and is used to compute the amount of reimbursement for travel time (refer to section J of the Service Policy Manual, Schedule of Credits, for when eligibility of travel hours can be claimed).

Example: 1 Hour Enter 1 2 and Half Hours Enter 2.5

31) Travel Distance – Enter the number of miles or kilometers claimed by the serviceman for traveling to and fromthe repair site. This entry is used to compute the amount of reimbursement for miles or kilometers. (refer to Section J of the Service Policy Manual, Schedule of Credits, for when eligibility of miles/kilometers can be claimed).

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32) Narrative Text – Enter the complaint, cause, and correction. Enter the complaint made by the owner or operator, primary cause of the failure, and correction required to accomplish repair. Any additional comments/explanations pertinent to the repair. Description/explanation of net items( Refer to Section 4 ). List any GeneralLabor operation used as well as explanation of work performed. Explanation of any labor times which are in excess of the Labor Time Guide guidelines. Save the claim after you have completed your narrative. You can than click " Submit" to send the claim to DDC.