“Leading to a New Heights of Professionalism and Growth”21st – 22nd January 2013

Hotel Istana, Kuala Lumpur

The Annual Conference for Secretaries, Personal Assistants & Administrative Professionals

Come join us for an exciting journey with your

Secretary Delights 2013

World-Class Speakers

• Exciting door gifts• Lucky draw prizes• And many more surprises

Book your seats fast!Limited seats Only!+6 03 2284 3366

Speakers

Awaits you!

Sheila Singam

Managing PartnerHuman Equation Sdn Bhd

John J. Hagedorn

Owner, Principal FacilitatorBetter Training Solutions

Amy Wan Ratos

Managing ConsultantPinnacle Performance

Charis Yong

Managing DirectorBrainwave Consultant

Germaine Angelica Salvador

Corporate Trainer & FacilitatorAmerican Hospitality AcademyPhilippines

Evelyn Samuel

Founder/DirectorAtheneum Communications

Meenakshi Sarup

Manager & PartnerLOA Centre Singapore

Garry Chow

Author, Keynote SpeakerCorporate Coach, GARRY CHOW WORKS

Dear Administrative Professionals,

It takes a truly special individual with a unique set of skills to do your important job well. You’re the backbone of your organization, a hardworking, critical team member who keeps things running smoothly and efficiently for others. And many days you’re expected to be a mind reader and miracle worker as well!! In today’s competitive workforce, career advancement relies on more than just performance, reliability, years of service and other traditional measures.

We think it’s high time you celebrated the vital role you play as an administrative profes-sional, which is why we’ve pulled out all the stops to bring you a truly special event. Once again Zenith Bizness Excellence is pleased to announce its ‘Secretary Delights 2013’ with the theme “Leading to New Heights of Professionalism & Growth”. This confer-ence will be a perfect opportunity for administrative professionals who are seeking to mobilize their career or ensure advancement, as it will help them to “take the helm” to be more proactive and create the spirit of empowerment in themselves.

Zenith once again is proud to continue its tradition of excellence in giving these profes-sionals the expert training and in depth knowledge they need to enhance both their job performance and professional satisfaction. This vibrant two-day event will also focus on the skills to stay motivated, effective, sharing knowledge and vision to inspire others and be successful in today’s high-pressure work environment.

This is an Administrative Professionals’ Conference unlike anything you’ve ever attended - one that celebrates the kind of excellence exemplified by people like you. So don’t miss out on all the fun this learning experience has to offer you.

See you’ll there.Yours Sincerely,

AmeliaConference Producer APACZenith Bizness Excellence

08.30 - Registration and Refreshment

09.10 - Opening Remarks

09.20 - Personal Branding – Making an Impact around You!

Personal branding is basically the way you market yourself to the world. Your personal brand is what

other people think of you. In some ways it’s outside your control, but you obviously have some

influence over it. If you type an email, you’re branding yourself. If you have a conversation with a friend

or family member, you’re branding yourself. How you dress, what you eat, and how you talk all contrib-

ute to your brand. Think of your brand as the summation of all the associations about you that are

stored in people’s minds.

Highlights of Topics: What colours are you?

A quick glimpe into how others see you

An eye-opener into your workplace world

< Speaker > Evelyn Samuel, Founder / Director Atheneum Communications

Ms. Evelyn Samuel has more than 20 years practical experience in developing and delivering Brands in

the for profit and not-for-profit sectors in various countries, to increase value and lock out industry

competitors. Her e-book BrandAid$ Volume 1 was oversubscribed at its pre-launch.

In Malaysia she created a new Business2Consumer market segment for NTV7 by designing and hosting

a 30 episode TV series ‘Soup for the Soul’ based on its tag line ‘the feelgood station’ (2010); she did the

same for the family channel RTM2 scripting and hosting ‘Mirror Imaging’ on role-modeling for youths,

featuring local celebrities (2011).

She regularly conducts public as well as in-house workshops in Branding as a Sales Tool, and includes

both traditional as well as social media in craftingstrategies for Branding. She did an MBA in Interna-

tional Marketing with the Berne University of Applied Sciences, specializing in Marketing in the New

Economy.

10.30 – Morning break & Networking session

Conference Day One

11.00 – Do you Know Where You’re heading to?

This session focuses on the importance of setting well-formed outcomes for the various areas of our lives such as career, �tness, education, family, health, wealth creation and so on. It teaches them how to set power-ful well-formed outcomes and how to achieve them.

<Speaker > Sheila Singam, Human Equation S/B

Sheila has experience in the �elds of sales, training, and communications. After graduating from University Malaya with an Honours degree in Mathematics and Chemistry and a Diploma in Education, she began a career in teaching, during which she also completed courses in training management.

A �rm believer in the need for continuous development, Sheila completed a Neuro-Semantics (NS) and Neuro Linguistic Programming (NLP) Corporate Practitioner Programme and subsequently, a Master Practi-tioner Certi�cation Programme, which gave her the tools to develop her expertise in writing, coaching and training.She set up The Human Equation with the objective of equipping people with the spiritual and emotional intelligence skills required to succeed in a highly competitive globalized environment.

12.00 – Managing Different Personalities at Workplace

Understanding personalities preferences and communication styles is instrumental in helping people to understand their team members’ behavior and approaches, which may have been a complete mystery before! In this talk, participants will be able to;-• Recognize their own strengths and weaknesses in terms of communication approach• Recognize and appreciate the different communication styles of different personalities within their team• ‘Flex’ their own communication styles to ensure effective communication with people of different personali-ties.• Focus on utilizing different personalities preference within the team in order to achieve the team goals.

< Speaker> Charis SN Yong, Brainwave Consultant

Charis holds a Bachelor of Business Administration (Hons), majoring in Marketing. She was previously attached to a training company as a managing consultant and full-time trainer where she specializes in the understanding and the usage of personality and psychological preferences for corporate, team, individual and organizational development. She is a Certi�ed Myers-Briggs Type Indicator and NLP Practitioner and is a Certi�ed Professional Trainer with the Malaysian Institute of Management (MIM-CPT) and PSMB (Pembangunan Sumber Malaysia Berhad)In her capacity as a trainer, Charis has trained companies such as Ericsson, Wyeth, Ace Synergy, Coca-cola, Cycle and Carriage, Exact Software, Berjaya General Insurance, Malakoff, Denso, Raleigh International, SEH, Sunrise Berhad, Merck, Informatics, Bristol Myers Squibb, Shell IT, Aquaria, MBF, Sano� Pasteur and German Malaysian Institute.

13.00 – Luncheon & Networking

Conference Day One

14.10 – Emotional Stress Management: Don’t Worry, Be Happy

Becoming pro�cient in emotional management is essential to developing self-security and the ability to effectively deal with the pressures and obstacles that inevitably arise in emotionally charged and fast-paced environments.In this session, you will learn how to identify and understand your best emotional response to stress, how to better communicate under stress, make better decisions, and reduce burn-out in even the most challenging positions.

< Speaker> John J Hagedon, Better Training Solutions S/B

John designs and presents professional development programs in language and business communica-tions for the corporate and academic communities of the Asia-Paci�c region.He has delivered programs in 18 countries to more than 25,000 participants over the past 20 years. Organi-zations that have bene�ted from his services include Citibank, Motorola Technology, Thai Airways International, Siemens, and the Kuala Lumpur Stock Exchange.

John is certi�ed by the Malaysian Institute of Management and the American Management Association. He is a Mentor Trainer with Village Music Circles of Santa Cruz,CA.He has written regular columns for Malaysia’s leading daily newspapers, including Better Business Communications for The Star and Communicating for Computer times.

15.30 – Evening Tea Break

16.00 – How to Communicate With Power & Influence

Highlight Topics:• Communication is at the heart of influence• Communication has a direct impact on your career, family life and all your relationships• Communicate effectively so that others will respect you• What makes up 55% of the message your listener receives• The Art of Listening: will make you charming and unforgettable to others!• Influence,Persuade,Negotiate effectively to get what you want• Dealing With Unfair Criticism• Adapt your personality to influence others

< Speaker > Amy Wan Ratos, Pinnacle Performance

AMY WAN-RATOS has been a trainer for more than twenty years. She holds a Masters in Training and Human Resource Development (M. Training & HRD) from Leicester University, UK and a Bachelor of Science from Campbell University, North Carolina, USA. Amy is a certi�ed and licensed trainer for 6 Seconds (USA) EQ Programme. She studied with Anabel Jensen, Ph.D., the founding President of 6Seconds. She is also a Master Trainer of the Integrative Learning System in Asia, responsible for research and certi�cation of facilitators.Amy has facilitated many workshops in Southeast Asia, Taiwan, Canada and the USA. Her participants are mainly managers, executives and staffs from her corporate clients, the public sectors, GLCs and NGOs. She is a popular conference speaker on the international circuit. Amy is pro�cient in both Bahasa and English.

17.10 - End of Day One

Conference Day One

08.30 – Registration

09.00 - Opening Remarks

09.10 - Conflict Management : Resolving Conflict Rationally & Effectively

In many cases, conflict in the workplace just seems to be a fact of life. We've all seen situations where differ-ent people with different goals and needs have come into conflict. And we've all seen the often-intense personal animosity that can result. The fact that conflict exists, however, is not necessarily a bad thing: As long as it is resolved effectively, it can lead to personal and professional growth.

COME AND LEARN how to create harmony in your workplace with Malaysia’s Leading Con�ict Manage-ment Trainer, Garry Chow!

< Speaker > Garry Chow, Corporate Coach/ Certified Trainer

Garry Chow is a lawyer who shifted gears from fast car as motoring journalist, to fast company as creative director, to fast mind as certi�ed trainer and coach.He specialise in Conflict & Emotional Management, Organisation Cultural Change, and in Creative & Innova-tive Communications. He attained his honours degree in law from University of Wolverhampton, United Kingdom; certi�cate in business studies from Association of Business Executives and being certi�ed as trainer by HRDF (PSMB) under the Ministry of Human Resources Malaysia.

He is trained by top trainers and has conducted training for more than 7-years in many countries. He devel-ops and customises the transformational training programmes to meet clients' needs. Clients are Multi-Nationals, Public Listed, Government-Linked companies and Government Bodies & Departments.Garry's enthusiastic and entertaining style enables him to relate easily and effectively to all levels in the workplace. He always captivate his audiences by his subject knowledge, sense of humour and his down-to-earth attitude towards learning and living. An easy, yet credible communication style sees Garry equally as effective in the boardroom as with front-line staff.

10.40 – Morning br eak & Networking session

11.10 - Putting Law of Attraction to Work in Your Life!

The difference between those who are successful in their personal and professional lives and those who could be more successful lies only in their mindset – the way they choose to think and feel - about them-selves, or the people they are dealing with or the situation they �nd themselves in. Successful people think differently and know how to harness the power of their thoughts and emotions to stop attracting into their lives what they don’t want and attract more of what they do want.

Conference Day Two

If you want different results in any area of your life, including your professional life, then you need to do something different. You need to RETHINK…RESET your thoughts and emotions… In this session you will learn how to put LOA in your businesses, wellbeing and �nances – personally and professionally.

< Speaker > Meenakshi Sarup, Managing Partner LOA Centre Singapore

Meenakshi has been in the corporate training business for over 10 years, trained in over 10 countries, in the area of business presentations, customer service and communication to participants ranging from interns to senior managers, senior lecturers to associate professors and always with a passion to help people live more ful�lled lives. Her prior experience was in Marketing Communications for 7 years including a role as a Press O�cer.In addition to being a certi�ed facilitator in Law of Attraction (Michael J Losier), Master Practitioner in NLP (Australasian Institute of NLP), certi�ed trainer in EQ (6 Seconds) and the 6Seconds Emotional Intelli-gence Pro�ling tool (SEI), accredited trainer in Think On Your Feet® (Ken Everett International), she has also been instructed in the group facilitation process ofOpen Space Technology.

13.00 – Luncheon & Networking break

14.10 - How to Manage Corporate Event Successfully

Your role as a personal assistant is ever changing because the environment and the people we assist and their demands are dynamic and ever changing. You may have been or will be asked by your boss to arrange a press conference, interview, birthday party, annual dinner, anniversary etc. In this session you will learn the special nature of events and trends in event management; what does it take to arrange great events; how to come up with unique and memorable events with a ‘WOW’ factor as well as tips in making your events a success!

< Speaker > Germaine Angelica Salvador, American Hospitality Academy, Philippines

Conference Day Two

1. Acquire new skills, tools & techniques to raise professionalism, enhance credibility, commands respect & exceed bosses’ expectations.2. Reinforce existing skills and knowledge, adding new dimensions to your professional role.3. Guide you to craft your own unique personal image and boost self-con�dence at the work place 4. Enhance your credibility as you polish your management skills.5. Unleash the untapped potential in you6. Self-empowerment all the way!

Reasons Why you Should Sign up for this Event6

Who Should AttendPersonal assistant, Secretaries, Executives Assistants, Con�den-tial Secretaries, Private Secretaries, Administrators, Administra-tive Assistants, Admin Secretaries, Department Secretaries, Corporate Secretaries, Executive Secretaries, Management Assistants, HR O�cers, HR Assistants, Event Coordinators, Corporate Affairs & PR Executives and all other administrative support groups.

Workshop Fee:

1. Group Registration of 3 from the same organization RM 1,990.00 (per delegate)2. Register before 23rd Nov RM 2,190.003. Register before 14th Dec RM 2,390.004. Register before 21st Jan RM 2,590.00

Senior Sales Consultant: RohailSales Consultant: Mohd Hanif

Event code: ZBE 1062

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Registration FORM

Substitutions are welcome at any time. Please notify us at least 2 working days prior to the event.

All cancellations will carry a 10% cancellation fee, once a registration form is received. All cancellations must be in writing by fax or email at least 2 weeks before the event date. Verbal cancellation is not applicable. Cancellations with less than 2 weeks prior to the event date carry a 100% liability . However, course materials will still be couriered to you.

ZENITH BIZNESS EXCELLENCE SDN BHD reserves the right to cancel or alter the content and timing of the program or the identity of the speakers for reasons beyond its control.

Venue

Platinum Package - Register 5 delegates and the 6th delegate participates for FREE

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Payable by Cheque to: ZENITH BIZNESS EXCELLENCE SDN BHD

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Account Name : ZENITH BIZNESS EXCELLENCE SDN BHDAccount No : 514253507165

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By Post : 25A & 26A Level 1, Jalan Bangsar59200 Kuala Lumpur

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Group Registration of 3 from the same organisation

RM 1,990.00 (per delegate)

HOTEL ISTANA Kuala Lumpur73, Jalan Raja Chulan, 50200 Kuala LumpurTel: +603 2141 9988 Fax: +603 2144 0111

Hotel Accommodation:Please make your bookings directly with the hotel and indicate that you are attending an event organised by "Zenith Bizness Excellence".

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Secretary Delights 201321st – 22nd January 2013

Hotel Istana, Kuala Lumpur

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