second crm business partner programme (introduction)
DESCRIPTION
Second CRM’s Vision to Enable Every SME in Asia with a CRM Solution and To Reach 1 million SME’s by 2020 can only be achieved with our Laser focused Strategy to Work with Partners. The attached presentation introduces the Second CRM Business Partner Programme. For any more details please contact [email protected].TRANSCRIPT
© 2014 Soft Solvers Solutions. All Rights Reserved.
Cloud CRM Solution for Small Businesses
Business Partner Programme Presentation June 2014
© 2014 Soft Solvers Solutions. All Rights Reserved.
40% Of CRM Systems Sold Are SaaS-Based
2012 Global CRM Market
© 2014 Soft Solvers Solutions. All Rights Reserved.
CRM overtake ERP in projected growth by 2016
2012-2017 Global Software growth
© 2014 Soft Solvers Solutions. All Rights Reserved.
SAAS CRM State in Asia Its just exploding
IDC in its first ‘Worldwide Customer Relationship Management
Applications Tracker’ for 2010, found Asia-Pacific, was the fastest growing
territory for CRM software purchases, hitting massive 28.2% growth.
Markets and Markets Research, “The APAC Software as a Service (SaaS)
market is expected to grow from $390 million in 2008 to $4321 million in
2015, at an estimated CAGR of 41.0% from 2008 to 2015.”
According to Gartner [December 2012], CRM continues to be the largest
single SaaS market and by 2016 more than 50% of overall CRM software
revenue of US$18.5 billion will be delivered by SaaS.
Springboard Research, “The overall APAC market for SaaS CRM currently
sits at US$183 million in 2009 and forecasting a huge jump to an estimated
market value of US$570 million by 2012”.
and what about small businesses in Asia …
© 2014 Soft Solvers Solutions. All Rights Reserved.
Asian Small Business Market Almost Untouched Territory
We did a survey (though not in whole Asia, but trends are similar)
There are more than 100 million Small Businesses in Asia
More than 80% don’t use automated quotes or invoices, 90%
don’t even have complete profile of their Customers and more
than 70% don’t even know what a CRM is and what it can do
SME’s are afraid of:
buying Servers & Software, hiring IT Guys
the problems that come with software - version upgrades, backups or system crash, data loss - et all
and what most small business use … MS Excel
© 2014 Soft Solvers Solutions. All Rights Reserved.
Second CRM IT Not Required (Fully cloud based)
From US$8 /user/month (No Contract, Pay Per Use)
Any Device Anywhere
(HTML5) Focus on Asia (Asia Pacific or ASEAN Region)
For Small Businesses (5 – 100 Employees)
© 2014 Soft Solvers Solutions. All Rights Reserved.
Features Sales Force Automation
Leads Management
Account Management
Sales Pipeline Tracking
Quotation to Sales Order
Management
Services & Service Contracts
Capture Website Leads
Customer Support
Account Management
Manage Service Contracts
Customer Issue Management
Customer Survey
Customer Portal
Knowledgebase, FAQ’s
Marketing Automation
Campaign Management
Mass Mail with Email Templates
Send & receive SMS in CRM
Google Apps Integration
Calendaring & To Do
Management
Document Management
Business Intelligence
Dashboard & Charts
Advanced Reporting
Alerts & Notification
Scheduled Reports
Data Analysis
Operations Management
Project Management
PO & Vendor Management
Invoicing, Payment & Receipt
Customer Asset Management
Computer Telephony
Integration
Extensible
Modular Architecture
Web Services API
Tablet & Mobile friendly
Interface
Import / Export Data
Configurable Workflow
Second CRM can be customised and extended to meet most of the business requirements.
© 2014 Soft Solvers Solutions. All Rights Reserved.
Editions & Pricing Second CRM Express Second CRM Standard Second CRM Professional
RM20 /user /month RM50 /user /month RM85 /user /month
Manage Customers and Track Sales Activities
Manage Complete Sales & Marketing Activities
Manage Entire Business for enhanced Productivity
Centralised Customer database, track every interaction and manage
sales leads and pipeline
Everything Express has, plus ability to generate online quotes and
invoices and manage campaigns
Everything Standard has, plus features to manage customer
support and after sales activities
Leads & Sales Pipeline Management
Account & Contact Management
Sales Activity Tracking
Standard & Custom Reports
Web Mail with Email Templates
Calendaring & To Do Management
Google Apps Integration
SMS Messaging
Mobile friendly interface
Role permissions
Product & Services Management
Quotation Management
Mass Email & SMS Campaigns
Content Library
Customer Survey
Sales Order & Invoicing
Custom Dashboard & Charts
Capture Web site leads
Configurable Workflows
Manage Service Contracts
Track Service Requests
Purchase Orders & Vendor Management
Payment & Receipts
Project Management
Asset Management
Unlimited application customisations (Paid)
API for Application Integration
* Minimum 5 Users.
© 2014 Soft Solvers Solutions. All Rights Reserved.
Company Background Who WE Are
SoftSolvers – MSC Malaysia Status company, based in Cyberjaya
Launched Second CRM in 2009, offering Small & Midsize Businesses
a viable alternate to the more expensive overseas solutions
Sales Force Automation
Marketing Automation
Customer Support
On demand, No investment on servers or software, No hassle to
hire IT guys, Secure servers, Automated daily backup, No data loss
Easy-to-use, customizable, can use it any time, any where or on any
device (desktop, tablet, or phone)
Invoicing & Payment
Purchasing & Inventory Tracking
Reporting & Analytics
© 2014 Soft Solvers Solutions. All Rights Reserved.
Customers & Achievements
Echelon Finalist 2011, Asia’s largest Startup
event
Asia Top 50 Apps
2010 - E27 Singapore
Silver award for Best CRM Implementation - CCAM Malaysia, 2010
CRM Idol Semi-finalist 2012 &
2013
Achievements
Customers
* Second CRM has more than 100 active Customers in Asia.
© 2014 Soft Solvers Solutions. All Rights Reserved.
Where WE want to GO? Vision
To enable every Small Business in Asia with a CRM Solution
Mission
To enable 1 million Small Businesses in Asia with CRM Solution and To generate US$100 million Revenue by year 2020
Partners Driven Strategy
To achieve our Vision / Mission, Second CRM is 100%
committed to work with Partners, through its Business
Partner Programme
© 2014 Soft Solvers Solutions. All Rights Reserved.
Business Partner (Referrer) Business Partner (Reseller) Business Partner (VAR)
You met (or actually sought out) someone who’s interested in Second CRM
Register lead on partner portal
Second CRM will do the demo and follow ups till its closed
Upon closing sale you will get your referrer fee
You do the complete sales, demo and follow ups till its closed
You collect payment in the name of SoftSolvers (locally registered Company)
Upon closing, SoftSolvers will take over the customer and you’ll get your share
You do complete sales, implementation, user training and customer support (L1)
Everything except the technical issues, for which you coordinate with Second CRM support team
You collect payment from customer and pay SoftSolvers after taking your share
Individual or Company
No Experience Required
Registered Company
MUST be in some related business, like hardware, training, or other software provider
MIN 1 sales person
Registered Company
MUST have software consulting and service provider as primary business
MIN 1 sales and 1 consultant / support person
Business Partners Programme
Note: Referrer and Reseller options are available only in those countries, where SoftSolvers has local presence.
© 2014 Soft Solvers Solutions. All Rights Reserved.
Business Partner (Referrer) Business Partner (Reseller) Business Partner (VAR)
Becoming Partner Register with Second CRM Attend Second CRM OYB Workshop Attend Second CRM Business Partner Portal Training (Online)
Register with Second CRM Attend One day Second CRM Business Partner Training (at least 1 person) Pay Partner Fee (at renewal)
Register with Second CRM Attend Two days Second CRM Business Partner Training (at least 2 persons) Pay Partner Fee (at renewal)
Partnership Fee (first year waived)
NA US$1,000 per annum US$2,000 per annum
Commission One time - One Month Subscription fee
One time - Two Months Subscription fee Or Recurring - 20% of Monthly Subscription Fee (as long as customer subscribes) 10% of other services (customisatons, migration, etc) Do More Incentive (for Recurring)
Recurring - 30% of Monthly Subscription Fee 15% of Customisation services BP can also charge for value added services, like Consulting, Training & Implementation, which they can offer. Do More Incentive
Payment Terms Customers Pay directly to SoftSolvers Monthly disbursements to BP
Customers Pay directly to SoftSolvers, collected by BP Monthly disbursements to BP
Customers Pay to BP and BP to SoftSolvers (after taking their share)
Business Partners Programme
© 2014 Soft Solvers Solutions. All Rights Reserved.
Business Partner (Referrer) Business Partner (Reseller) Business Partner (VAR)
Second CRM Support
Sales & Marketing Material
Sales & Marketing Material Listing under Business Partners (Resellers) on Second CRM website Second CRM to participate in sales meetings for significant deals Lead referrals from Second CRM (based upon region)
Sales & Marketing Material Listing under Business Partners (VAR’s) on Second CRM website Second CRM to participate in sales meetings for significant deals Lead referrals from Second CRM (based upon region or industry) Dedicated Account Manager
Access to Second CRM Partner Portal Demo Account for Sales Presentations
Access to Second CRM Partner Portal Customised Demo Account for Sales Presentations Second CRM for Internal use (5 Users), worth RM5,100 / year. Add On users at 40% discount
Access to Second CRM Partner Portal Up to 3 Customised Demo Accounts for Sales Presentations Second CRM for Internal use (10 Users), worth RM10,200 / year. Add On users at 50% discount
Business partners are free to attend or bring potential customers to OYB workshop, with prior registration.
Business Partners Programme
© 2014 Soft Solvers Solutions. All Rights Reserved.
Why Work with Second CRM Ride on the Cloud Nine
Easy access to proven cloud technology and solutions
Access to programs and resources to help develop and grow your business
Add new revenue streams to your existing business
Quantum Leap - Selling One-time to Subscription model – Never Start a Quarter from Zero again
Don’t look for New Business, Grow your existing Customers
Global Brand, Local Support, High Credibility, Easier Sell and Higher Returns
Grand Vision, Local Implementation – Building Asian Economies
© 2014 Soft Solvers Solutions. All Rights Reserved.
Soft Solvers Solutions Sdn Bhd
C-G-17, SME Technopreneur Centre, 2270
Jalan Usahawan 2, Cyberjaya, 63000, Selangor, MALAYSIA
Tel: +603 8315 6101 Fax: +603 8315 6102
Web: www.secondcrm.com Email: [email protected]
Thank You Questions & Answers
ride the wave, while tide is high …