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Page 1: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer
Page 2: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer
Page 3: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

Seattle Headquarters

Page 4: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

© NBBJ

Page 5: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer
Page 6: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer
Page 7: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer
Page 8: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

"Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online.“

Page 9: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer
Page 10: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

“Making Great Hiring Decisions”

Is this person better than 50% of the people currently performing in this role at Amazon?

A N D

Does this candidate have upside growth potential to havelong-term impact at Amazon?

Page 11: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

Leadership

principles

Customer obsession

Ownership

Invent and simplify

Are right, a lot

Learn and be curious

Hire and develop the best

Insist on the highest standards

Think big

Bias for action

Frugality

Earn trust

Dive deep

Disagree and commit

Deliver results

Page 12: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

Customer obsession

Page 13: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

Leaders start with the customer and work

backwards. They work vigorously to earn

and keep customer trust. Although

leaders pay attention to competitors, they

obsess over customers.

CUSTOMER OBSESSION

Page 14: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer
Page 15: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

Ownership

Page 16: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

Leaders are owners. They think long term

and don’t sacrifice long-term value for

short-term results. They act on behalf of

the entire company, beyond just their own

team. They never say “that’s not my job.”

OWNERSHIP

Page 17: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

The more people there are, the less productive most meetings will be.

Amazon’s Jeff Bezos has a solution for this problem. He calls it the “two pizza rule” -never have a meeting where two pizzas couldn’t feed the entire group.

Page 18: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer
Page 19: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer
Page 20: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer
Page 21: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer
Page 22: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer
Page 23: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer
Page 24: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

How it worksAmazon Dash Button is simple to set up. Use the Amazon app on your smartphone to easily connect to your home Wi-Fi and select the product you want to reorder with Dash Button. Once connected, a single press automatically places your order. Amazon sends an order alert to your phone, so it's easy to cancel if you change your mind. Unless you elect otherwise, Dash Button responds only to your first press until your order is delivered.

Page 25: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer
Page 26: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer
Page 27: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

Recent product launches

Page 28: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

ECHO 광고 동영상

Page 29: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

?

Amazon Web Services

Amazon.com…

Page 30: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

The 2nd annual Prime Day

2016 년 프라임 데이 : 미국 전체 소비자 전자 상거래 74 % 차지 2015년 대비 글로벌 60 % 이상, 미국에서만 50 % 이상 주문 증가

40시간에 걸쳐서 850억건의 클릭스트림 로그 생성 : 초당 약 60만건

전 세계 Prime 회원이 하루 동안 구매한 물품

서비스 지표 Amazon의 CloudWatch 메트릭 사용은 전주 같은 날 보다 프라임 데이에 전

세계적으로 400% 증가

Amazon DynamoDB는 전주의 같은 날에 비해 프라임 데이에 전 세계적으로560 억 건의 추가 요청을 처리

2백만 + 1백만 + 90,000 + 수십만

Page 31: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer
Page 32: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer
Page 33: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer
Page 34: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

34

“인터넷을 통해 IT 리소스(물리적 서버와 네트워크와 같은)와애플리케이션을 원할 때 언제든지(On-demand) 사용한만큼만 요금을 내는 서비스입니다”

“진정한” 클라우드 컴퓨팅이란?

Page 35: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

35

AWS – Leader 및 Visionaries에 위치Cloud Infrastructure as a Service에 대한 Gartner Magic Quadrant

Source: Gartner (May 2015)

Gartner “Magic Quadrant for Cloud Infrastructure as a Service, Worldwide,” Lydia Leong, Douglas Toombs, Bob Gill, May 18, 2015. This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available at http://aws.amazon.com/resources/analyst-reports/. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Page 36: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer
Page 37: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

고객 기술지원

영업 지원

고객지원

프로페셔널 컨설팅

교육 및인증

보안 및 빌링시스템

파트너생태계

솔루션아키텍트

엔터프라이즈

가상 테스크톱

기업용 공유도구

기업용 이메일

백업 및 복구

글로벌 리전 (Region) 가용 영역 (AZ) 콘텐츠 배포 지점(Edges)

인프라

기본 서비스

컴퓨팅VMs, Auto-scaling, Load Balancing, Containers, Cloud functions

스토리지Object, Blocks, File, Archival, Import/Export

데이터베이스Relational, NoSQL, Caching, Migration

네트워킹VPC, DX, DNS

콘텐츠 배포 (CDN)

하이브리드환경

데이터백업

통합 앱 개발 환경

전용 회선연결

통합 인증

통합 리소스관리

네트워크통합

서비스접근 제어

사용자인증 관리

암호 키 관리 및 저장

모니터링로그

기업 자원설정 및 보고

리소스 사용량 및 감사

보안 및 규정 준수

기업 내규정 준수

웹 방화벽

비지니스애플리케이션

비지니스인텔리전스

데이터베이스DevOps 도구

네트워킹보안 스토리지

IoT

규칙 엔진

디바이스쉐도우

디바이스SDK

디바이스레지스트리

디바이스게이트웨이

개발 및 운영 도구모바일 서비스앱 서비스데이터 분석

데이터웨어하우스

Hadoop/Spark

실시간 데이터저장

머신 러닝

Elastic Search 서비스

알람 및 큐서비스

워크 플로우

풀텍스트검색

Email 전송

동영상 변환

원 클릭 앱 개발

모바일 인증

기기 동기화

모바일 앱테스트

푸시 알림

DevOps 리소스관리

앱 라이프사이클관리 도구

콘테이너 서비스

클라우드 함수

리소스 템플릿

API Gateway

실시간 데이터분석

비지니스 인텔리전스

모바일 분석

모바일 허브

마켓 플레이스

고객 요구에 따른 폭넓은 클라우드 서비스 제공AWS 클라우드의 폭넓은 IT 서비스

Page 38: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

여러분의 소중한서비스

애플리케이션 환경

웹 서버

데이터베이스

운영체제 설치

물리적 서버

우리가 필요한 것만 집중합시다!

AWS

Page 39: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

AWS 국내 기업 주요 사례

Page 40: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

AWS 공공 부문 주요 사례

40

Page 41: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

아마존닷컴의 활용 사례

Page 42: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

KIVA 동영상

Page 43: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

Amazon 물류 센터 - 저장 선반 시스템

아마존이 창고에 상품을뒤죽박죽 보관하는 이유?

http://techneedle.com/archives/29063

"아마존 상품 배송 선반에는 물건이 뒤죽박죽 보관되고 있다. 예를들면 영화 DVD, 로션, 피클이 한칸에 보관되어 있다. 자투리 공간없이 창고 공간을 100% 활용할 수있고, ‘이 상품군은 어디에 보관해야 한다’ 등 배워야 할 내용이 줄어든다. 게다가 실수로 잘못 꺼내는 일도 적다. 상품 보관을 위한기술은 컴퓨터 비전과 실내 위치추적 등의 시스템을 활용한다"

Page 44: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

아마존은 왜 창고 물건을 뒤죽박죽 쌓아두나 ?

공간을 효율적으로 사용 마구잡이로 쌓으면 공간을 알차게 사용

최소 20% 이상 공간 효율성 좋아짐

배송 실수를 줄일 수 있음 물건을 꺼낼 때 실수 할 확률을 줄임

케첩과 머스타드 vs 케첩과 책

배송 속도가 빨라짐 소트(Sorter) & 피커(Picker)

정확한 데이터에 기반한 최적의 동선

Page 45: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

Amazon 물류 센터 - 컴퓨터 비전을 활용한 재고 파악

Page 46: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

Amazon 물류 센터 - Inventory Defect 문제

물건이 잘 못 담기는 경우, 물건이 떨어지는 경우,

Page 47: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

Amazon 물류 센터 - 딥러닝을 통한 문제 해결

Originalimage

Activationmap

Binary map

선반 속 재고 물건 갯수 확인선반 속 재고 물건 누락 확인

2.0

1.0

Page 48: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

Amazon.com 상품 추천 기능

평가 기반 추천 도입 이벤트 (Events) 및 평가

(Rating) 방식 협업 필터링

(Collaborative filtering)방식

사용자 (user-user) 및 아이템 기반 (item-item)방식

총 판매 35%가 추천 시스템으로부터 발생(2008년 기준)

Page 49: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

Amazon.com - DW 기반 웹 로그 분석

사용자 행동 데이터 분석 기존 100노드의 1.6PB 급 DW

시스템 - 페타 바이트 급 (가장큰 테이블 400TB, 일간 2TB)

예: 검색 후 구매하지 않은물품, 가장 많이 구매한 물품…

Amazon Redshift 기반 DW로분석 환경 변경 후 빠른 분석가능

(2013년 부터)

Page 50: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

Amazon.com 머신 러닝 활용 주문 예측

• 주문 전/후 예측 시스템도입

머신 러닝 기법 활용

장바구니에 물건을담기만 해도 '고객이 주문전에 배송 계획 예측’

• 주간 사내 총 추천 예측500억회 이상 처리

>> Amazon Machine Learning Service

Page 51: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

Amazon 배송 센터: 로봇 기반 배송 예측 시스템

• 13개 물류센터에 KIVA 로봇 이동 도입

물류 순환 속도:60~75분 ▶ 15분

재고 공간: 50% ↑

운영비용: 약 20%↓

• 이동 경로 계산 및 최적화등에 머신 러닝 기법 활용

https://www.youtube.com/watch?v=gQpMDdJmbNs

Page 52: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer
Page 53: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

AWS의 사회 공헌 프로그램

Page 54: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

AWS OpenData Set

AWS는 외부 공개 데이터셋을 직접 호스팅하여, 이를 통해 다양한 연구 및산업적 활용할 수 있도록 무료로 서비스를 하고 있습니다.

지구 과학NASA Earth Exchange

(NASA NEX)

생명 과학1000 게놈 프로젝트

컴퓨터 공학Common Crawl Corpus

http://aws.amazon.com/public-data-sets/

Page 55: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

AWS 서비스무료 활용

실습 자료 및교육 프로그램

학교별 커리큘럼및 자료 공유

교육 경험공유 커뮤니티

무료크레딧

무료온라인실습

Educate

포털접속AWS 기초교육수강

오프라인교육 50%

AWS인증시험 50%

교수 $200 Yes Yes Yes Yes Yes

학생 $100 Yes Yes Yes No No

www.awseducate.com

Page 56: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

AWS Research Grants Program

AWS는 연구자를 위해 연구프로젝트에서 활용할 수 있는 무료크레딧을 제공합니다!

• 대학원 수준 고급 연구 실습 진행

• 신규 연구 과제 진행

• 과학 연구 커뮤니티의 필요 자원

http://aws.amazon.com/ko/grants

Page 57: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

AWS 클라우드 서비스의 차별점

2006년 부터 클라우드 서비스 운영 경험

다양한 업무를 지원하는 90여개 이상 서비스

고객의 피드백을 기반한 지속적인 기능 추가

16 리전, 42 가용영역(AZ)

59번의 자발적인 가격 인하

수천개의 파트너사 및 마켓플레이스 제품

축적된 경험

서비스 및 전문성

혁신의 속도

글로벌 인프라

가격 철학

파트너 생태계

Page 58: Seattle HeadquartersDive deep Disagree and commit Deliver results Customer obsession Leaders start with the customer and work backwards. They work vigorously to earn and keep customer

감사합니다

김 규 진[email protected]