sdlc project
DESCRIPTION
SDLC Project. Examples. Planning Phase. Example 1. Project Plan. The system we are developing for our business is a website that we will use to update our customers about our next location as a social network as well as sell our products and merchandise. - PowerPoint PPT PresentationTRANSCRIPT
SDLC Project
Examples
Planning Phase
Example 1
Project Plan• The system we are developing for our business is a
website that we will use to update our customers about our next location as a social network as well as sell our products and merchandise.
• As a business we need to be able to manage our website effectively, update our information quickly and clearly communicate our information to our customers.
• Our website will allow customers to become “members” of our business, login into our site, browse products and information and contact the founders of Forensic Fountain.
Plan
• System Requirements• Critical Success Factors• Feasibility Studies
Analyze
Design
Develop
Test
Implement
Maintain
Project Plan
• Our critical success factors include:– A data-driven website– Easy to navigate home, order, and other pages
of the site– Clear flow of the website– Effective communication to the founders
• Used to analyze customer feedback and make changes
Plan
• System Requirements• Critical Success Factors• Feasibility Studies
Analyze
Design
Develop
Test
Implement
Maintain
Project Plan• For Forensic Fountain’s system we decided to conduct
the following feasibility studies:o Cost-Benefit Analysis – This study will allow our company
to determine if the benefits of running the “click” part of our click and mortar business outweigh the costs of running an online operation and will tell us whether to keep that part of our business or not
o Schedule Study – This feasibility study will help our business because we have a lot of dates and events to keep track of due to the fact that we are a travelling business. A schedule study will help us determine if we can meet all of our obligations as a company.
Plan
• System Requirements• Critical Success Factors• Feasibility Studies
Analyze
Design
Develop
Test
Implement
Maintain
Project Timeline/Milestones• November 2, 2011 – Business requirements and project plan drawn
up and completed• November 5, 2011 – Sent database model to programming company• November 10, 2011 – First basic prototype completed and under
revision• November 12, 2011 – Second prototype completed• November 13, 2011 – Database received from programming
company• November 13, 2011 – Website completed and ready for system
testing• November 16, 2011 – Final product approved for launch• November 20, 2011 – User documentation due• November 21, 2011 – Website opened to the public, database fully
functional
Plan
• System Requirements• Critical Success Factors• Feasibility Studies
Analyze
Design
Develop
Test
Implement
Maintain
Planning Phase
Example 2
Plan
Analyze
Design
Develop
Test
Implement
Maintain
CheckPoint Rush is based around women dirtbiking. Our
company wants to start a website that will familiarize our
current and potential clients with what we do, what kind of
products and services we offer, and what our location is. Our
customers will be able to purchase products online through our
website, and download special training videos.
We will keep our customers up to date with all the latest
information regarding our products and special offers and
discounts.
Customers will also be able to ask questions, and expect
answers within 24 hours.
Project Plan
Plan
Analyze
Design
Develop
Test
Implement
Maintain
Project Plan
Our company will focus on the following critical
success factors:
• a website which is easy to navigate
• customers will be able to contact us in case
they are having problems with placing orders
• all required information will be in place
• easy download option for training videos.
Plan
Analyze
Design
Develop
Test
Implement
Maintain
Project Timeline
November 12, 2012 – Project plan completed and business
requirements identified
November 15, 2012 – Database model is finished and sent to the
programmers
November 17, 2012 – Website design completed and training videos
due
November 19, 2012 – Premier prototype is completed and under
review
November 20, 2012 – Page for custom orders designed and
competed
November 26, 2012 – Final product completed and user
documentation due
December 1, 2012 – Website is launched and available to the public
Plan
Analyze
Design
Develop
Test
Implement
Maintain
Feasibility Studies
Our company will conduct the following feasibility studies:
• Economic feasibility study will allow us to compare costs
related with creating a website with forecasted benefits.
By doing this analysis, we will be able to determine what
parts of website should or should not be excluded from
original design.
• We will perform operational feasibility study in order to
see if the website will accomplish all objectives. It will
help us find out on what parts of the project we need to
focus more, and how to optimize them.
Analysis Phase
Example 1
Project Analysis – Business Requirements
Our online system will:1. Be easy to navigate from login to checkout2. Have an online ordering and payment system3. Present information in a clear and understandable way
to customers4. Allow employees to use customer information to
analyze business performance5. Allow the generation of reports regarding different
aspects of the business6. Allow customers to contact the business with comments
or concerns
Plan
Analyze
• Business Requirements• Process Diagrams• Buy vs. Build
Design
Develop
Test
Implement
Maintain
Project Analysis
• The two processes we chose to diagram are a customer order and contact us.
• Due to the fact that our website will be a large part of our sales, showing the customer order process will help you understand how a customer will go through our system and also help us identify where potential problems might arise.
• In addition, because we are a travelling business we do not have a concrete location where customers can come and share their concerns with us. Therefore, the contact us process of our business will be crucial to our success (or failure) as a business. A social networking function would also help cohesion.
Plan
Analyze
• Business Requirements• Process Diagrams• Buy vs. Build
Design
Develop
Test
Implement
Maintain
Customer Order ProcessWhen our customers first visit our site they will see our home page. In order to place an order, they will need to sign in as members of our site. Customers will be prompted for their User ID and Password. If they are new to our system, they can create a profile (free of charge) by setting up a User ID, password, and some brief information. Once they have done that, the system will either verify their information, or will reject it as an invalid login and request they enter their information again. Once they have been accepted, they are free to browse through all of our products and select whichever fits their fancy. Once a product has been selected and a customer is done shopping, they will proceed to checkout where they will enter their payment information, confirm their order and their method of reception, and send in their order for packing.
Verify user
Enter User ID and Password
Invalid Login
Add User ID, Password and
Confirm
New User
Product Selection
Customer order and payment
Products
Existing User
Order review and Payment
Information/TypeShipping or Pick-up
Order Confirmation/
Package Destination
Customer ComputerSta
Buy vs Build Analysis
• Our business relies mainly on the building side of a buy v. build scenario. We plan on hiring someone to build our website in-house but do not plan on using a “canned” website development system. We will be able to have more options as far as being able to modify and update our website if we did this.
Plan
Analyze
• Business Requirements• Process Diagrams• Buy vs. Build
Design
Develop
Test
Implement
Maintain
Analysis Phase
Example 2
Plan
Analyze
Design
Develop
Test
Implement
Maintain
• We chose to diagram customer login process and the
enrollment process.
• Our customer database is going to be a big part of our
website because it keeps track of all of the different
accounts as well as the information in each account
including:
• Purchases
• Class enrollments
• User history
• User interests
Project Analysis
Plan
Analyze
Design
Develop
Test
Implement
Maintain
Business Requirements
Our online system will:
1. Be easy to navigate
2. Have an online ordering, payment, and enrollment system
3. Have information presented in a clear and
understandable manner for customers
4. Allow employees to use customer information to analyze
business performance
5. Allow company to generate reports to keep track of
different characteristics of the business
6. Allow customers to contact the business with any
questions, comments, or concerns that they may have
Plan
Analyze
Design
Develop
Test
Implement
Maintain
Buy VS Build Analysis
Our company has performed buy vs. build
analysis, compared costs and benefits related to both
options, and come up with a conclusion that it’s in our
best interest to build our own website.
Our company has already hired employees who are
experts in technology and design. Therefore, we are
confident that the final product will live up to our highest
expectations.
By building our own website we will be able to make any
necessary changes and alterations as they come up.
Plan
Analyze
Design
Develop
Test
Implement
Maintain
Process Diagram: Enrollment Process
During the enrollment process,
customers will be prompted to login
or create a user name. Then they will
be presented with the available
courses. From there they will have the
option to browse our instructor
profiles and select the instructor and
the course that they like the best.
After they have selected their course
they will be required to make a down-
payment to hold their seat in the
class. They will pay the remainder of
the cost when they arrive for the class.
Plan
Analyze
Design
Develop
Test
Implement
Maintain
Process Diagram: Login Process
The login process will enable our customers to create their
own accounts, through which they
will be able to place orders for standardized or customized
products, ask questions, apply for
training lessons, and download training videos.
Current users will be able to access their accounts by
inputting their user names and passwords.
New clients will be able to sign up by inputting their
personal information, like name, address
and contact information, and choosing a unique user
name and password to access their
accounts.
Our company will run a database of all users’ information,
and it will guarantee confidentiality.
By maintaining a database, we can learn about customers’
preference and inform them about
specific discounts and offers regarding those products.
Design Phase
Example 1
Plan
Analyze
Design
• System Model• ER Diagram• Navigation
Develop
Test
Implement
Maintain
System Model - Website
Log InFind UsCatalogueContact UsFan PicturesHome
Comments
Logo BUSINESS NAME
Body
Plan
Analyze
Design
• System Model• ER Diagram• Navigation
Develop
Test
Implement
Maintain
CUSTOMER
ORDER
CUSTOMERORDER
Customer Payment Database
Payment
Destination
Plan
Analyze
Design
• System Model• ER Diagram• Navigation
Develop
Test
Implement
Maintain
Shopping Cart
HOME
Log In
Checkout
Continue shopping
Abandon cart
Web Site Navigation
Catalogue A Product
Yes
Add to cart?
No
Find Us
Fan Photos
Contact Us
Design Phase
Example 2
CheckPoint Rush [Logo] : Slogan
Login
Products
Training Facilities
FAQ’s
About Us
Our Riders
Videos
Photo Gallery
Upcoming Events
Blog
Join Our Team -- Policies -- Contact Us
Picture Slide Show
(Body)
System ModelPlan
Analyze
Design
Develop
Test
Implement
Maintain
Plan
Analyze
Design
Develop
Test
Implement
Maintain
CUSTOMER
PAYMENT
CLASS REGISTRATION
ORDERS
PRODUCTS
CheckPoint Rush Company Database
VENDORS
Plan
Analyze
Design
Develop
Test
Implement
Maintain
CheckPoint Rush Website Navigation
Login
Products
Training
Facilities
FAQ’s
About Us
Our Riders
Videos
Photo Gallery
Upcoming Events
Blog
Follow us on Twitter
Hom
e Pa
ge
Customer Account Account History
Create New Account
Shopping Cart
Products
Continue Shopping Check Out
Training Facilities Info
Riders Bio’s
Indoor
Outdoor
Our Bio’s
Company Info
Media Page
SlideBomb
News
Posterous Spaces
Development Phase
Example 1
Plan
Analyze
Design
Develop
Test
Implement
Maintain
Website Prototype
• We chose this prototype because it is easy for the customer to navigate. We also included fan photos because we wanted our customers to be recognized for their contributions to our business’ success.
Plan
Analyze
Design
Develop
Test
Implement
Maintain
Website Prototype
Development Phase
Example 2
Plan
Analyze
Design
Develop
Test
Implement
Maintain
Our company is satisfied with how the initial prototype looks
like. The website is streamline and very
easy to navigate. Our customers will not have any trouble
finding the information that they need, which
is one of our main requirements. The design of the website is
very appealing. The combination of colors,
pictures and text makes it look very professional and fun at
the same time. It shows off the adventurous
spirit, and excitement related to dirt biking.
Prototype
Testing Phase
Example 1
Plan
Analyze
Design
Develop
Test• Website Test
Implement
Maintain
Screen / Form Tested
Date Tested
Home page
November 17, 2011
Tester Name of Tester
Test Condition Expected Results Actual Results (Circle one)
Pass Fail
Pass Fail
Pass Fail
Pass Fail
Log In to the System
A Customer/fan is able to log in with a username and password and access the system in a personalized matter.
The system was able to match my user name and password
Fan Photo Additions
The fan photo addition uploads external photos to the system.
The photo database wouldn’t fully add photos to the appropriate folder
Cart Memory Limits
The customer database should be able to keep a cart in memory for two weeks.
The cart was able to be accessed during random instances over the lengths of two weeks.
Check Out Customers receive a confirmation email with a receipt and conformation of their method of reception.
The system generated an email that was sent to the customer inbox.
Testing Phase
Example 2
Plan
Analyze
Design
Develop
Test
Implement
Maintain
Screen / Form Tested
Date Tested
Check Point Rush Shopping Cart Operations
11/14/2012
Tester Mary Smith
Test Condition Expected Results Actual Results (Circle one)
Payment Methods The system will take the
Information of the payment
(i.e. credit card, gift card)
and process it correctly
The system was able to
Take the payment
Information to process and
Complete the transaction
Pass Fail
System Log in Customers are able to enter
Their log-in info and system
Will recognize it and bring
them to the correct account
System was not able to
Match username and
Password to the information
Stored in the database
Pass Fail
Shopping Cart
Performance
Shopping cart will keep track
Of all items and will navigate
Through website while
Shopping cart is open
The shopping cart kept track of
all items and navigated through
The Website without losing the
Items in the cart
Pass Fail
Check out Once customer is done
Shopping the system will
Navigate them to correct pages
To complete transactions
The system completed the
Check out process after
The payment cleared
Pass Fail
Testing
Implementation Phase
Example 1
Implementation - Training• Forensic Fountain is a travelling company and as such the amount of employees will be fairly
small, thus our main training method is mainly based on a one-on-one interaction with a trainer. The company will not hire large groups of individuals, so group training will not be required. Online training would also be beneficial because the training information would be archived, thus making it available to employees as needed. For one-on-one training, each employee will spend a day of training with a founder or high level employee learning the system.
• USER DOCUMENTATION: Training manuals will be developed and available to employees as needed. In addition, we will incorporate a train-the-trainer program people new to our system after the initial training. There will also be a FAQ area for employees to access as needed.
Plan
Analyze
Design
Develop
Test
Implement
• System Training• Implementation
Method
Maintain
Implementation
• Our business will be implementing a plunge conversion method. We do not have a current website, so plunge makes the most sense for our business.
Plan
Analyze
Design
Develop
Test
Implement
• System Training• Implementation
Method
Maintain
Implementation
Example 2
Plan
Analyze
Design
Develop
Test
Implement
Maintain
We will implement this system through a semi continuous training program.
This means that a group of employees will attend meetings on a bimonthly
basis to learn what is changing within the system so they can train the rest
of the employees. This will help keep the management and usage of the
system the same.
Parallel conversion will be used so we can have a system to fall back on just
in case a problem does arise with the new system. This will ensure that we
will not be completely out of a system if something does end up failing. We
will keep the system up through production and maintenance by using the
training program stated above.
User documentation will include a user manual. This manual will give
detailed records on how everything within the system works. Any system
user will be able to look in this manual if they have any question and they
will be able to find exactly what they need to do in order for the system to
run properly.
Implementation
Maintenance Phase
Example 1
Maintaining Forensic Fountain
• The founders of the company along with a couple two IT specialists will be in charge of performing changes to the system as problems arise. We will have a help desk to field both customer and employee questions. The founders will also be in charge of changing the system format to customize the experience based on customer and employee feedback.
Plan
Analyze
Design
Develop
Test
Implement
Maintain
• Performing Changes• System Maintenance• Maintenance Schedule
Maintenance Cont.• Our adaptive maintenance will be handled by the owners of Forensic Fountain and
will mostly entail them managing the layout and flow of the website in order to better accommodate customers and employees and the growing needs of the business.
• Our corrective maintenance responsibilities will be handed over to the few IT specialists the company has hired to make sure that the system runs smoothly and any defects are eradicated quickly and without problems.
• The perfective maintenance aspect of our company will be based heavily on the feedback from our customers and employees. Once we have sufficient data to warrant a change, those changes will fall under the adaptive maintenance process and be handled by the same personnel.
• Our preventive maintenance will be monitored by our IT specialists, as is our corrective maintenance and will be based on trends produced by our maintenance schedule and commonly reported problems from within and outside of the company. This maintenance will also be based on metrics
Plan
Analyze
Design
Develop
Test
Implement
Maintain
• Performing Changes• System Maintenance• Maintenance Schedule
Maintenance ContPlan
Analyze
Design
Develop
Test
Implement
Maintain
• Performing Changes• System Maintenance• Maintenance Schedule
• During the first 3 months of operation:– Daily scans to check for any problems with the navigation, design, and other major areas
of the site– Routine weekly system testing to make sure system and databases are running smoothly– Customer simulation by employees to test ease of system
• Effective April 1:– Monthly scans of the system to ensure everything is still functioning highly (test links,
documents, product database, etc)– Periodic customer simulation to asses the quality of the website– Quarterly updates to the system– Bi-annual Deep checks/scans of databases – perform data cleansing activities– Monthly metrics will be ran to determine efficiency and effectiveness of site– Company reports at the end of every quarter to assess performance and website quality
• Customer feedback, questions and complaints will be read and dealt with as soon as they occur.
Maintenance Phase
Example 2
Plan
Analyze
Design
Develop
Test
Implement
Maintain
In order to maintain the website and the system, weekly,
monthly, and quarterly scans will be ran. These scans will
certify that all the data in the system is up to date and
accurate. If an issue is flagged, the operators and specialists
that work on the system will fix it. If any updates need to be
done, they will take care of that as well. Examples of items
that need to be updated include coupons/promotions, current
company information, videos, our social media accounts, our
blog, and any other information within our system that needs
to be continually updated to keep our customers informed
about what is going on with our company. Along side keeping
our informed, we will respond to any customer questions or
concerns as they come up.
Maintenance
Plan
Analyze
Design
Develop
Test
Implement
Maintain
• For adaptive, our technical team will keep tabs on new
technologies and update our system correspondingly.
• For corrective, we will correct any imperfections that
present themselves within the data in our database or any
out dated information that comes up on our website.
• For perfective, we will have our team continuously try to
make our site more efficient and effective for our
customers by improving our site navigation.
• For preventive, our team will also be constantly be
monitoring for issues with our software and upgrading any
problems they may find to help our system stay healthy.
Maintenance
Plan
Analyze
Design
Develop
Test
Implement
Maintain
Our technology team will work on a regular maintenance schedule. Daily: • Check basic site functions• Check links• Check system stability• Check database functioning
Weekly:• Run cleansing software on database information• Check site traffic to help maintain the right level of
functioning
Monthly:• Check system server stability• Check system for bugs
Maintenance