SDDC 2011 European Personal Property

Workshop

REENGINEERING&

FRVMr. Steve KellyChief, Personnel Claims BranchPersonnel Claims and Recovery DivisionUS Army Claims Service

REENGINEERING

ALPHABET SOUP

• FRV = Full Replacement Value• DP3 = Defense Personal Property Program • DPS = Defense Personal Property System• BV = Best Value• FSMP= Full Service Move Program• TOPS = Transportation Operational Personal

Property Standard System.• MCO = Military Claims Office• TSP = Transportation Service Provider

REENGINEERING

• Full Service Move Program (1998-2001)

• Task Force Fix (2002)

• Families First (2003- 2008)

• FRV in Current System (October 2007-?)

• Families First renamed DP3 ( Dec 08)

FRV

• GBL Shipments: International, 1 Oct 2007, Domestic, 1 Nov 2007

• DPM: March 2008 (but not all contracts were revised in time)

• NTS: When contract up for renewal

FRV

1. TSP liable for FRV, up to $4 per pound or $50K 2. Member must file with TSP within 9 months

3. Claimant can transfer claim to MCO

4. MCO can only pay depreciated, but can recover for FRV

5. For damaged items, carrier can repair or pay cost of repair

6. Same procedures for reporting loss or damage, on DD 1840/1840R within 75 days

FRV

Each TSP has own form; no requirement for electronic filing

TSP must obtain estimates Pay, deny, or make final offer within 60 days (Claimant

can transfer after 30 days) Partial Settlements allowed Quick Claim within 5 days if < $500 Payment required within 30 days after settlement

DP3/DPS

Claims rules the same for FRV and DP3, with some additions to DP3 rules due to use of Claims Module to file and process claims:

Claims MUST be filed in DPS, unless waiver from MCO Notice of loss/damage after delivery encouraged to be

filed in DPS, but can be submitted hard copy via mail, fax, email.

Some TSPs and TOs do not understand this, even

though it is written on the form, and claimants exceed 75 days trying to enter notice in DPS

DP3/DPS

THIS IS PRINTED ON THE AFTER DELIVERY FORM:

SECTION B- WRITTEN NO TIFICATION

The best way to provide notice of loss or damage to the TSP is through the DPS noted above. However, if you are unable to provide notice on –line you may fill out this section and send it to the TSP noted on the reverse. This document must be mailed (postmarked) or faxed to the TSP by midnight of the 75th day following delivery. Keep a copy of this document and proof that it was sent to the TSP for your records.

DP3/DPS

Claims Module is not user friendly MCO will help claimant to log on and navigate

claims module If claimant comes to TO for help, TO should

send him to the MCO. Some of the claimants question/issues may go beyond DPS, for example, Is TSP offer fair?

DP3DPS

SDDC created working group in January 2011 to recommend fixes to claims module

Working group includes Industry and Claims as well as SDDC

PCLAIMS

Personnel Claims Army Information Management SystemOperational Oct 09Online soldier/employee access worldwideUse AKO accountRapidly becoming the preferred methodNot related to DPS; direct filing with Army

only

HOW TO ACCESS PCLAIMS

First , log into www.jagcnet.army.mil with CAC card or AKO log-in.

Once in JAGCNET, choose U.S. Army Claims Service

Then, choose Personnel Claims Online Filing Database

PCLAIMS

Claimant still has option to submit paper claim

If claimant needs help beyond what is on last slide, refer to MCO

New FRV LEGISLATION

10 US Code Section 2790 Permits MCO to pay FRV under some, limited,

circumstances: TSP completely excluded from liability; Act of

God, bankruptcy, etc. Ocean carrier caused damage, or Delivery TSP blames prior handler

Effective 7 January 2011, when President signed National Defense Authorization Act for 2011

NOT retroactive. Applies to deliveries after 7 January.

EILO : E- BILL IN LIEU OF OFFSET

What is an offset? I owe you $50; but you owe me $30. I’ll keep $30 and pay you $20.

Before Powertrack introduced: If carrier did not pay voluntarily, DFAS would transfer to Claims Services to cover loss and damage claims money owed to carriers for invoices

EILO : E- BILL IN LIEU OF OFFSET

After Powertrack introduced, TSP paid thru Powertrack, not DFAS

US Bank will not offset TSPsSolution: TSPs authorize* Claims

Services to enter Power Track using TSP ID and direct payment to Claims

*Clause in solicitation.

EILO : E- BILL IN LIEU OF OFFSET

Army began EILO test phase development as of January 2011

US Bank Powertrack contractor worked out "bugs" in the EILO online "engine" over the next two months

EILO : E- BILL IN LIEU OF OFFSET

Accounting issues between Army Claims Service and Army Logistics

community presented initial stumbling block (could not reach closure on

lines of accounting) LOA issue resolved and USARCS entered "go

live" in EILO at end of March

EILO : E- BILL IN LIEU OF OFFSET

TSPs have sent many requests for status report on how many offsets were outstanding. These came in right at the moment we began to push the offsets through

We've had one query so far from a TSP that has noticed an EILO payment

Contact Information:

Email: steven.kelly1@us.army.mil

Phone: (301) 677-7009, Ext 304

QUESTIONS?