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Jan 2010

ContentsCover Story5 Clean Sweep

Barcoding, Labelling, Scanning &

RFID7 Scanning Tomorrow

Racking and Shelving9 Onthe Shelf

11 Sizeable Installation

Sapics13 On a High Note

Market Forum Unit14 Market Forum

Outsourcing 3PL/4PL19 Top 10 Tips

23 Guiding your Shipment

Featured on the cover

HakoTel: (011) 552-8716

E-mail: [email protected]

Trucking25 Special Accreditation

27 Boosting Effectiveness

Market Forum Supply31 Market Forum

Endorsing BodiesAfritag (div of Smart Card Society)

CGCSA (Consumer Goods Council of

SA)

CILTSA (Chartered Institute of

Logistics & Transport: SA)

SAEPA (SA Express Parcel

Association)

SAPICS (The Association for

Operations Management

of Southern Africa)

also mailed to:

CSCMP (Council of Supply Chain

Management Professionals)

Proprietor and Publisher:

PROMECH PUBLISHING

Tel: (011) 781-1401

Fax: (011) 781-1403

E-mail: [email protected]@promech.co.za

Website: www.promech.co.za

Managing Editor:

Susan Custers

Advertising Sales:

Please contact Surita Marx

while Tarina Kriel is on

maternity leave

DTP: Zinobia Docrat andSanette Lehanie

Printed by:

Typo Colour Printing

Tel: (011) 402-3468

The monthly circulation is 4 025CopyrightAll rights reserved. No editorial matter published in

Supply Chain Today may be reproduced in any form or

language without written permission of the publishers.

While every effort is made to ensure accurate reproduc-

tion, the editor, authors, publishers and their employees

or agents shall not be responsible or in any way liable for

any errors, omissions or inaccuracies in the publication,whether arising from negligence or otherwise or for any

consequences arising therefrom. The inclusion or exclu-

sion of any product does not mean that the publisher or

editorial board advocates or rejects its use either generally

or in any particular field or fields.

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4/36 Supply Chain Today Jan 201034 BULK HANDLING TODAY March 2008

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Clean Sweepproject for Shoprite. We started by supplying

machines to their big DC in Johannesburg and

have since moved into their DCs in Cape Town,

Centurion and now KZN. This project is very im-

portant to us because this will give us a national

footprint within the retail industry.

The machines that are running at Shoprite are the

B1100 and the D 750. After a bit of research

we realised that these two machines are perfect

for the South African environment and, as you

can imagine, they are our biggest sellers at this

stage, he adds.

The machinesThe B1100 machine concept is tailor-made to

meet clients requirements. It is a compact high

performance scrubber-drier for wet scrubbing and

dry vacuuming in one operation and a combined

machine with additional sweeping system with

dust vacuum.

In addition there is a choice of optional acces-

sories, eg, side scrubbing unit, overhead guardwith rear-view mirror, warning beacon, working

lights as well as a dirty water recycling and

cleaning agent dosage system.

Quality productThe Hakomatic B1100 can offer long running

times thanks to its 310 litre tank volume. It

has an optional dirty water recycling system for

multiple use of the cleaning solution. The ma-

chine has a strong industrial heavy-duty forklift

truck drive with power reserves for gradients of

up to 20%. There are two separate drive motors

for the scrubbing brushes with a high degree ofstability even when carrying out thorough basic

cleaning. A quiet battery drive, free from exhaust

fumes allows a quick exchange of batteries in

approximately two minutes.

Ergonomically, the machine has a fully sprung

drivers seat which can be adjusted to the drivers

weight. All operating controls are in direct reach

of the operator complemented by easy steering

which is simple to operate. Operators have an

optimum view of the area to be cleaned and of the

operating panel thanks to the seating position at

the centre of the machine. A real handy feature

is that the operator can mount the machine fromboth sides, Etienne explains.

Saving waterThe D 750 also has a clearly laid-out control

panel and all operational controls are in direct

Cleaning your warehouse just got a lot easier. Locally a few

brands have traditionally dominated the cleaning industry.

But with a new kid on the block, the industry might just be

in for a change.

COVER STORY

A real handy feature is that the operator

can mount the machine from both sides

Supply Chain Today talks to Etienne Lotz,

the new national sales manager for Hako

on his views for the future.

Shopping rightEtienne begins by talking about their flagship

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view and reach of the operator. The machine will

adapt to the dirt at the push of a button and the

Hako-Aqua-Control-System gives a 50% saving

on water and cleaning agents.

The machine has mountings and a storage area

for any cleaning utensils to be transported and

dosable outlet valves for quick, clean tank empty-

ing. It is highly manoeuvrable with a turning circle

of only 169 cm in aisles which is made possible

due to rear turning, special squeegee kinematics

and front wheel drive with 90 steering angle in

both directions.

The large volume tank makes it possible to work

for long periods and the large opening facilitates

easy cleaning. There is also a choice of four brush

systems, for example, plate or cylindrical brushes

to ensure that the machine can be adapted to

suit the specific application conditions.

Although we have a broad spectrum of machines,

these are the best for South African warehousesas they are big and robust. Because we have such

an extensive range there are machines for every

application, but we are focusing on warehouses

at the moment, says Etienne. In support, at

Shoprite we have a technician on site to make

sure that if anything goes wrong it can be fixed

immediately.

Growing the footprintMoving onto some of their other projects, Etienne

says that they have some machines working at

Spar but that their next step is to build a na-

tional footprint. I am focusing on getting some

distributors on board who will not only be able toservice the machines but can put us in contact

with further companies who require our product.

This will build our national footprint and give us

the ability to penetrate the market, he adds.

We have already identified a few of the big names

and are in negotiations with them to come on

board in the first quarter of this year.

We ask Etienne about the brands potential and

he stresses that because the brand is so suc-

cessful in Europe and the rest of the world, they

will be growing rapidly. You need to have the

right vision backed by a dynamic marketing planto grow brand awareness locally. Our growth is

steady but I would like to see it become a force

to be reckoned with very soon.

About the manTo conclude Etienne tells us a bit about himself.

I have worked in the retail industry for the past

26 years. I am a driver and like a bit of a chal-

lenge. My focus has always been on sales and I

think that we are on the right track with Hako.

Just watch this space.

Etienne Lotz, National Sales Manager, Hako, Tel: (011)

552-8716, E-mail: [email protected]

These are the best for South African

warehouses as they are big and robust

COVER STORY

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We visit Andrew Fos-

brook at Proscan

to talk about the

industry and what

theyve been up to.

Mobile computingAndrew kicks off by telling us a

bit about the new trends in the

industry. Ive just come back

from a meeting with one of my

suppliers in London and we are

seeing a lot of exciting things

happening in our industry from

a mobile computer perspective.

Enterprises are looking at ways

to extend the enterprise into the

field and one of the terms they are

using is move the front door of the

enterprise to the customer.

They do not want the worker going out into the

field without adequate information and all the

tools such as e-mail, stock enquiries to invoic-

ing and placing orders. One of the big drivers is

wireless technology. There is an increasing

culture of mobility which is coming from

the next generation. They expect to be con-

nected, he adds

Companies

are lookingat a mobile

computing

n e t w o r k

that can

give them

BARCODING, LABELLING, SCANNING & RFID

Scanning Tomorrow

Andrew Fosbrook, Group Managing

Director of ProScan

Ever get the feeling that your 10 year old knows more about technology than you do? You are not alone.

Technology is growing at a rapid rate and when it comes to the barcoding, labelling and scanning industry,

you have to keep your ears to the ground.

all the answers rather than just being able to do

one thing at a time. Its akin to an ERP solution

which can do everything rather than just one

function.

Looking at VoiceAnother exciting trend is the increasing investment

in Voice. To get a total return on investment,the technology is best used in the FMCG industry

especially at the pickfaces, says Andrew.

When demand for these systems star ted picking

up, we went out and did some research. Because

Ive been in the barcoding industry most of my life,

I looked at it from this angle and initially quite

a few things just did not add up. But typical of

the technology field, the more research you do,

the more you realise just how powerful it really

is. At this stage, Vocollect is the system used by

most of the big retailers and they have an 80%

market share worldwide in what they call voice

directed work, he adds.

A bit of researchWhile doing the research we found that voice

enables the worker to perform a task three times

faster than your normal handheld scanner. The

accuracy is greater because with voice you never

take your eyes off the pickface as oppose to the

handheld scanner where you have to look down at

the screen and look up again. This is where most

of the problems come in. Many of the pickfaces

are very highly stocked and if you look down for

a second, the chances that you might look up

at something different are very real. This meansthat you will pick the wrong product perfectly,

says Andrew.

With voice, you have speed and your hands

are free so you can pick the product as soon as

the computer gives you the go ahead. Where

the traditional handheld is used, the worker has

to put it down which takes time. When we talk

about Auto ID now, we are not only thinking about

barcodes anymore, but I do not think that the one

will substitute the other - they will complement

each other, Andrew adds.

Building on labellingWe move on to talk about the barcode side of the

business and Andrew is very adamant when he

discusses the GS1 regulations. Another part of

the business where we have seen some growth is

If you look down for a second, the chances that you

might look up at something different

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BARCODING, LABELLING, SCANNING & RFID

on the labelling side. We do a lot of work for Mr

Price and Tiger brands where we supply every-

thing from the blank label to a fully printed one.

With GS1 regulations in place, retailers are now

starting to enforce these regulations and suppliers

need to make sure that every label that

goes out the door is good and adheres to

these standards, adds Andrew.

Recently we have developed and sold entire

solutions that will get information about

the product that is being manufactured,

print the correct label with the barcode,

and as the product comes through the

production line, the label is stuck on and

put through a scanner that makes sure

that it is GS1 compliant. If the barcode

is not up to standard, an alarm will go

off and the problem can be rectified. The

system also keeps a full audit of every

label that was printed and scanned so

that if anything goes wrong, the source

of the problem can be identified.

A good thingThe adherence to the GS1 regulations

is a good thing seeing that in the rest of

the world standards like these have been imple-

mented and followed to a tee for a long time.

Locally, although the standards have been here,

they have not been implemented and followed

closely, Andrew concludes.

Andrew Fosbrook, managing director, Proscan, Tel: (011)

397-3779, E-mail: [email protected]

Another part of the business where we have seen some

growth is on the labelling side

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Ron starts off by telling us that they consider

themselves a solution factory rather than

just a supplier. We have a design depart-

ment made up of professional people who

can solve all racking and shelving conundrums.

When a customer comes to us with a problem

in the warehouse or in the store, we can lay

out a design that will suit his or her needs, he

explains. The company offers complete turnkeyprojects including store design accompanied by

CAD drawings, equipment supply and installation

of large superstores internationally.

On the Shelf

Because we do anything from tills to heavy

industrial racking for warehouses, theres not a

lot we cant do. Our biggest clients are retailers

like Shoprite, Pick&Pay, Cash and Carrys, Makro-

type stores and the clothing industry. In addition,

we cater for virtually all industries with racking,

mezzanine flooring and cold room storage. What

usually happens is that we will be commissioned

to do a project and we handle everything fromstart to finish, he adds.

Breaking evenWe ask about the economic downturn. Be-

cause we are so well known in the industry

and because we have worked with many of

our clients for many years, our brand and

our reputation has pulled us through. Weve

seen our turnover go down slightly but as

steel prices have also dropped, the situation

is balanced out. Although growth has been

pretty good over the last 12 years, 2009

was about levelling out and breaking even,

he adds.

I do feel that this year is going to be a hard

one for the industry in general but we, as a

company, feel confident about 2010 despite

more and more competitors entering the

market.

Says Ron, Some competitors on the racking

side are branching into the shelving

side of the business. But to be honest

we are not very worried as we have agood name in the industry backed by

a well-researched marketing plan.

KKs product range includes eight

gondola systems, three industrial rack-

ing systems, mezzanine floors and a

full range of display hooks, turnstiles,

checkouts and other shop fixtures

The company offers complete turnkey

projects for retail, wholesale and indus-

trial racking installations accompanied

by CAD drawings.

A bit of backgroundKK Engineering was established in

1964 and to this day is a family-owned

and managed business. The business

was registered as a company in 1968

KK Shelving supplies shelving to most of the big retailers. We visit Ron Stoltz at their Tulisa Park factory

to hear how they go about their business.

RACKING AND SHELVING

I do feel that this year is going to be

a hard one for the industry

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under the Storequip Group, explains Ron.

To date, we have developed and manufactured

approximately 5 000 different components and

we continue to look at innovative new products.

Storequip will focus on heavy duty gondola

shelving systems as well as light to heavy duty

industrial racking systems.

Looking aheadThe group-owned premises are situ-

ated in Tulisa Park and City Deep,

Johannesburg, measuring approxi-

mately 37 000 square metres with

24 000 square metres under roof. The

manufacturing plant features many com-

puterised presses and bending machines,

five inline rolling lines, six powder coat-

ing lines, two electroplating plants and awell-equipped tool room.

Ron concludes, We have always been

very strong in the shelving industry but

now we are looking at building the racking

side. Judging by their past performance,

we anticipate great things.

Ron Stoltz, General manager, KK Shelving, Tel:

(011) 724-1500, Fax: (011) 724-1510


and since the early 80s started trading as KK

Display. In 2008, the trading name KK Display

was changed to KK Shelving, and the newly-ac-

quired factory in City Deep trades as Storequip,

We have always been very strong in the shelving

industry but now we are looking at building the racking

side

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Sizeable Installation

Supply Chain Today speaks to Alan Moule,

managing director for Dexion Cape Town

to hear about some of their projects.

Racking and shelving is not only growing locally but in the

rest of Africa too. Being at the forefront of some of these

projects is a feather in the cap for any company.

But Alan is little tight lipped. All I can say is that

we have just completed a sizeable installation in

Botswana and we are now busy with a very large

contract in Angola, he says. Alan tells us that

they do a lot of work across the borders. There

is much scope for racking and shelving in Africa

and we are pleased to be able to be involved in

some big projects.

Warehousing is our main line of work,

and our manufacturing facilities are main-

lybased in Gauteng, with some in KZN.

Everything is manufactured from Mittal

steel, Alan explains.

Like most things, warehousing also fol-

lows trends and has its own flavour of

the month. First there was a swing from

extreme simplicity right through to extreme

complexity. Now there is a distinct shift

back to the more simple side of things.

People are going back to basics, hesays.

Its all in the headDiscussing the economy, Alan says that

there certainly has been an impact. There

is no doubt we have been affected by the

economic downturn. This has seen some

companies go under, but it could have been

a lot worse. My personal feeling about

the economy is that these things are to a

large extent self-perpetuating myths. We

fall prey to the propaganda and then we

start acting accordingly. The situation is

created by believing everything we hear

and talking ourselves into panicked over-

reaction.

I attended a talk on the subject by one of

the countrys best respected economists

shortly before the recession was formally

given that title, and the presenter said

that now is not the time to pull back the

horns and stop spending money. Rather

government should be slashing interest

rates drastically and encouraging compa-

nies (and individuals) to actually spend

more to get the economy back on its feetagain, says Alan.

PanickingMany companies panic, stop spending,

retrench staff and close down facilities.

Many companies panic, stop spending,

retrench staff and close down facilities

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Often this entails companies coming to

us for advice on how to manage their stor-

age and how to make sure their systems

are safe, although I feel that this does

not happen often enough. Fortunately,companies now have the time to stand

back and critically look at their racking

and shelving.

We ask Alan if they are seeing more re-

pairs and refurbishment rather than the

buying of new installations? I think that

its inevitable at this stage. Repairs and

refurbishments are taking off especially

from a safety point of view, he says.

ProductsMoving on to their products Alan elaborates,

We have a complete range of productsincluding all forms of racking, steel shelving,

mobile shelving, conveyor systems, mezzanine

floors, filing boxes, small part bins as well as

a complete advisory and system design service

incorporating the latest CAD technology.

But we dont stop at supplying product alone.

A growing part of our business is the full rack-

ing inspection service we offer on a six-monthly

basis or more often if necessary. The inspection

includes a full audit on the storage system, a

detailed report and recommendations on damage

prevention, he adds.

The brands reputation is supported by customised

training of our people, the latest design tools, ac-

tive research and development, rigorous product

testing, and af ter-sales-service. We understand

that we need to be smarter in the way that we

work with our customers, smarter in the solutions

that we provide, and strategically smart to stay

ahead of the competition, says Alan.

BackgroundDexion is a very well known brand in the racking

and shelving industry which started in Britain

back in the fifties. The company came to South

Africa in the sixties centred mainly in the KZNregion. Dexion Cape Town started as a licensed

manufacturer for the Dexion range about five years

ago and since then has spread out to service the

rest of the country, says Alan. With the head

office based in Cape Town, our network provides

support to customers on a national basis. With

a lot of international experience in materials

handling and storage systems, we have the all

the expertise required, Alan concludes.

Alan Moule, Dexion Storage Centre, Tel: (021) 552-0220,

E-mail: [email protected]

This is a very short sighted approach. Success-

ful companies look at the bigger picture and

have used this time to re-evaluate their systems

and facilities. Leaner and meaner, it means that

when the time comes, they will be so much bet-

ter equipped to take advantage of the inevitable

turn-around, he adds.

Often this entails companies coming to us for advice on

how to manage their storage

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The association has also announced that

it has secured the principal sponsor for

the 2010 annual Sapics Conference; BTS

SA, the principal sponsor of this years

annual conference, which defied the economic

downturn by attracting near record attendance,

has confirmed its principal sponsorship.

Comments Sapics president Reuben Badana, Itsbeen a difficult year all

round, but Sapics has

risen to the challenges,

and hosted not one,

but three exceptional

conferences. The sec-

ond-highest attendance

number ever, a high

delegate profile, an

outstanding exhibition

and strong sponsorship

support marked the 31st

annual Sapics Confer-ence and Exhibition at

Sun City earlier last

year, he notes.

Getting a tasteThen, for those whose

budgets may not have

allowed them to at-

On a High NoteFollowing its two successful Summer Conferences in Cape Town and Durban, as well as other events that

included an enlightening site visit to the SA Post Office and a well-supported Charity Golf Day, Sapics (The

Association for Operations Management of Southern Africa) reports that it is wrapped up 2009 on a high note.

tend the annual Sapics Conference, our regional

Summer conferences offered a great chance

for them to get a taste of what has made the

Sapics Conference and Exhibition Africas leading

education and networking event for the supply

chain profession, he adds.

The Summer Conferences that were held towards

the end of last year in Durban and Cape Town

were a great success, he reports, and were

marked by excellent sponsor support and out-

standing presentations. Included in the line-up

were Introduction To... sessions on operations

management tools such as lean management,

forecasting, procurement and supply, the theory

of constraints and the Scor Model.

The exceptional programme also included renowned

presenters like business author, leadership and

strategy consultant Ian Mann, who consults to

companies in 14 countries. He is the author

of the bestselling book Managing with Intent,

and he appears regularly on radio and writes

a weekly column in a leading national Sunday

newspaper.

Dinesh Kumar, manager at Deloitte Consulting,

shared two presentations which were

very well-received by delegates at both

conferences. He addressed the topic

of supply chain risks in developing

countries like India and South Africain one presentation, while his second

presentation, a case study, was entitled

Harness Costs for Agile Supply Chains

by Integrated Designs.

Resounding successThe annual Sapics Golf Day, held re-

cently at the Glenvista Country Club,

South of Johannesburg, raised funds

and awareness for Soweto-based AIDS

ministry, Ikageng Itireleng. Says Reuben,

The event was a resounding success.

It attracted 92 entries, with Sapics

members and associates all eager totee off for this very wor thy cause.

Jenny Froome, SAPICS, Tel: (011) 805-5677,

E-mail: [email protected], Website: www.

sapics.org.za

SAPICS

Two presentations which were very well-

received by delegates at bothconferences

Reuben Badana, Sapics president

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Market Forum

Longevity and reliabilityThe reliability and longevity of Volvo

trucks in the Fruit Spot transport opera-

tion has been proven over the last twelve

years since the brand was first introduced

into their fleet for long distance haulage

requirements. Now the company plans

to run the vehicles to higher mileages

as they continue to deliver cost effective

performances.

The Fruit Spot is a bulk fresh fruit and

vegetable supplier owned by the Ferreira

brothers. The Head Office warehouse has

recently been developed and expanded

from 4 000m to 10 000m to service

this growing business. It is strategically

located just off the M1 in Marlboro, Jo-

hannesburg.

Previously we would trade-in our Volvos ataround 600 000 kms, says Lino Ferreira,

and everyone wanted them because they

had a full service history and were in such good

condition. With a business that transports 400 tons of

fruit and vegetables countrywide and covers around 10 000

kms each day, the Fruit Spot fleet of vehicles offload and

load goods in towns like Messina in the nor th, Malelane in

the south east and Kakamas in the west of South Africa.

Brother, Johnny Ferreira organises the loads back from the

farmers so that the vehicles do not return empty.

Now we plan to run the Volvos a lot longer and we are

The desired

volumeA locally-designed

and manufactured

cargo securing and

protection bag infla-

tor has scooped a top

accolade in the South

African Bureau of Standards (SABS)

Design Excellence Awards.

The Stopak Jumbo Inflator, conceived

and patented by Stopak and designed

by Cape Town product development

consultancy XYZ, won a design ex-

cellence award in the 40th year of this

prestigious annual competition.

The device features an ambient air in-take and digital pressure control system

and has sea, road and rail applications.

The judging panel commented it was a

well resolved concept both technically

and from an industrial design point of

view.

The product is used to inflate dunnage

bags, which are typically used to fill

spaces between merchandise packed into

containers, trucks and ships holds. The

bags prevent the merchandise from shifting

and being damaged during transit.

Dunnage bags are typically inflated with a standard

hose and inflator, and the pressure to which the bags

are inflated is determined by the operator, says Byron

Qually, design director of XYZ. In many cases, the bags

are over-inflated and they crush the merchandise or bow

out the sides of the container. In the latter case, once

the containers are placed side by side on the ship, the

bowed sides are pushed back in, again crushing the

merchandise.

We designed the inflator to prevent these problems by

providing a digital readout of filling pressures, and an au-

tomatic shut-off when the desired volume

is achieved, Byron concludes.

XYZ, MD Roelf Mulder / Design Director

Byron Qually Tel: (021) 421-7236, Bester

Pansegrouw, Stopak (021) 703-9393

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Market Forum

Service is keyIf the customer is king then service is key. The world of

labelling and coding is no exception, especially when iden-

tifying a ser vice provider. Pyrotec PackMark, a localcompany that was selected by Markem-Imaje as sole

distributing partner recently, has built a reputation for

world-class service and support in South Africa. As

the sole provider of some of the best machines that

Europe, UK and USA have to offer, Pyrotec offers a

full line of continuous inkjet, thermal transfer, laser,

hot-melt inkjet and print and apply labelling systems.

Managing director of Pyrotec, Rowan Beattie, says

that it is the progressive customer support systems

that Pyrotec offers that has cemented the companys

reputation for superior quality.

One call to Pyrotecs 24/7 Cape based help desk,

provides customers with access to multiple levels ofexpert support. Customers immediately interface with

trained Markem-Imaje system field engineers. If needs

be, the challenge is escalated to Markem-Imajes

Indirect Distribution EMEA Technical Support based

in Netherlands to provide customers with access to

the creators. Yet another tier of support is provided at

the highest level of expertise via the Global Distribu-

tion Support network which is provided by teams in

France, Sweden, the UK and USA.

Not that customers are involved in this process. 40

years of experience has taught us to make it as easy

for the client as possible, to deliver on our promises

and to exceed expectation. It takes one phone call or

email from a client for us to deliver a world of sup-

port, concludes Rowan.

Visit www.pyrotec.co.za for further information or call Tel:

(021) 787-9611.

Every applicationManitou supplies a comprehensive range of gas, dieseland electric forklifts which enhance safety and optimise

productivity. From warehousing to logistics, the company

has a reliable forklift solution ideally suited to each in-

dustrial application.

Manitou forklifts are extremely manoeuvrable and have been

developed for safe, fast operation to provide consistently

productive work cycles. The machines are technologically

advanced and incorporate safety features which protect

both the load and the operator. Manitou forklifts are stable

and ensure maximum reliability, as a result of extensive

sure we can operate them effectively up to 1,2 million

kilometres. One of our vehicles is currently on 800 000

kilometres and the engine has not even been touched.

One driver is allocated to each unit and the vehicles are

checked and documented for any body damage or defectas they depart and return to the yard.

For further information, please contact Helen Calvert, Public Relations

Consultant to Volvo (Southern Africa) (Pty) Ltd, Tel: (011) 445-2251,

or (011) 445-2252. E-mail: [email protected]

research and development conducted by the company.

The ergonomic design used in these forklifts reduces

operator fatigue and as a result, improves productivity.

The forklifts also feature excellent forward view for safe

operation.

The companys electric forklifts are available in both

three-wheel and four-wheel configurations. Three-wheel

forklifts are rated for maximum load capacities from 1.5

to 2 tons, while four-wheel forklifts are rated for maximum

load capacities from 2.5 to 3 tons.

Diesel and gas forklifts supplied by Manitou are both

environmentally friendly and powerful. The machines are

suitable for both indoor and outdoor applications. The

diesel range is rated for load capacities of 1 to 3 tons.

The companys diesel range is rated for load capacities

of 1.8 to 10 tons.

Manitou, Tollfree: 080-626-4868, Fax: (011) 975-4646, Email: mani-

[email protected], Website: www.manitou.co.za

8/7/2019 SCT: Jan 2010


8/7/2019 SCT: Jan 2010


Market Forum

Major dealIt was announced in early November last year, that Volk-

swagen South Africa (VWSA) has secured a major world-

wide right-hand drive

export deal for the new

VW Polo worth about

R27 billion over the next

six years. Schnellecke

SA (Pty) Ltd, which was

founded in 1995 is thelogistics service provider

for VWSA.

Linde Material Handling

recently began the process

of delivering a new fleet

of H18D, 1.8 ton diesel

forklifts to Schnellecke,

coinciding with the VWSA

export contract. Due to

the urgency of this require-

ment, brought on by the

demand for the new Polo,

Linde sourced Short TermRental Units as an interim

measure until such time

as the new fleet arrived.

Delivery of this new fleet

was completed by end January, 2010.

As the largest supplier to partner Schnellecke, Linde

are proud of their 13 year long association. Shnel-

lecke have a fleet of over 200 Linde forklifts which

are backed up by a fully fledged on-site workshop.

The trucks range from 1.0 ton electric to 16 ton

diesel forklifts.

Linki de Jongh-Brown, PR and Marketing Manager, Linde

Material Handling (Pty) Ltd, Tel: (011) 723-7000, Fax: (011)

574-1988, Website: www.linde-mh.co.za

Fleet additionCourier company, TNT Express, has recently taken

delivery of 12 Mercedes-Benz Sprinter 309 CDI panel

vans to add to their extensive fleet. TNT has been

in operation since 1975 and forms part of a global

network spanning over 200 countries and delivering

over 3,6 million consignments a week.

It is pleasing that a reputable company with as

much experience in the express courier service is

partnering with Mercedes-Benz Vans, says Nicolai

Berger, divisional manager, Mercedes-Benz Vans.

The Sprinter model range is renowned for superiorhandling, safety, load-securing and fuel efficiency.

With the Adaptive ESP 8.1 system and its outstanding

braking systems, such as ABS, EBV, BAS and ASR as

standard features, these vehicles set the benchmark

in terms of safety. The maneuverability and low interior

noise levels of the Sprinter is also a determining factor

8/7/2019 SCT: Jan 2010


Market Forum

Radical benefitsWorldwide, Goodyears innovative breakthroughs in the

development of truck tyre technology have been hailed as

nothing less than revolutionary and they were launched

to an eager South African truck market in November.

Known generically as Max Technology, the new family of

exciting long haul and regional haul steer and drive truck

tyre products comprises Fuel Max and KMax, along with

the added technological boon: Duraseal. Each provides

Goodyears latest generation of commercial vehicle tyres

with enhanced performance, resulting in significant cus-tomer and environmental benefits.

Goodyear Product and Sales Manager Truck, Vernon Slack,

for many of our customers, adds Nicola.

Mercedes-Benz provides a two-year/unlimited km factory

warranty as well as 12 years/unlimited km corrosion war-

ranty on all NCV3 Sprinter models. Service intervals of

up to 30 000km can be achieved, thanks to the Assyst

service reminder computer, which considers factors such

as the use of synthetic oil and 50ppm ultra low sulphur

diesel, which is available at most stations nationwide.

These service intervals bring down the running costs

considerably.

Shirle Greig, Tel: (012) 677-1904, Fax: (012) 677-1682, Email: shirle.

[email protected], Website: www.mercedes-benzsa.co.za

explained that the magic key to the dramatically improved

performance resulting from Max Technology is really quite

simple, the revolutionary engineering features combined

in Max Technology give Goodyear truck tyres a lower

rolling resistance. The tyre with lower rolling resistancerequires less energy to propel it and consequently uses

less fuel. Less fuel means lower overall operating costs

and a reduced impact on the environment.

Fuelmax is used in Goodyears long haul range of Marathon

LHS II (long haul steer) and LHD II (long hau l drive) truck

tyres. Its application-specific design (including dedicated

tread patterns and optimised contour geometry) results in

low rolling resistance as well as outstanding wet traction

and braking characteristics.

Kmax technology is applied in Goodyears Regional RHS

II (regional haul steer) and Regional RHD II (regional haul

drive) tyre range. This range recognises that vehicles work-ing on regional operations, where more urban stop-start

driving and lower speeds are incurred, require tyres with

different characteristics.

Another exciting Goodyear-patented feature of the Max

Technology family, Duraseal enables punctured Goodyear

truck tyres to repair themselves - literally. Driving can con-

tinue after the tread is punctured and the tyre can remain

in service until it is retreaded. Customers using Duraseal

tyres have been amazed at the punishment they will take

as many as 50 punctures without loss of inflation and

the huge reduction in vehicle downtime compared with

conventional tyres.

Lize Hayward, Group Public Relations Manager, Goodyear Tyre &

Rubber Holdings (Pty) Ltd, Tel: (041) 505-5400, Fax: 086-614-0368,

Email: [email protected]

Upcoming features

March : Racking and shelving

Cleaning equipment for

warehouses

Focus on government

April : Barcoding, Labelling,

Scanning & RFID

Forklifts

Focus on food and beverage

May : Materials handling in the

motor industry

Racking and shelving

Focus on the mining industry

Contact Surita Marx onTel: (011) 781-1401,

Email: [email protected],

Website: www.promech.co.za

8/7/2019 SCT: Jan 2010


T

he outsourcing model offers access

to skills, resources and ex-

perience that would not

otherwise be availableto many organisations because

of the financial outlay that

is required in building these

specialised proficiencies

in-house.

However, ne-

gotiating the

minefield of

outsourc-

ing pro-

viders and

outsourced

o f f e r i n g s ,and select-

ing the one

that will work

best with your

organisation, can

be challenging.

Top 10 Tips

OUTSOURCING 3PL/4PL

Outsourcing is gaining popularity, largely due to its ef fective

pay as you go model. This is especially appealing in light of

the current global economic downturn with ICT managers hav-

ing to keep tight control of their budgets.

Taking certain key criteria into consideration

when assessing an outsourced service can be

advantageous. These include a review of the

following:

Appropriately skilled technical staffOne of the fundamentals in selecting your out-

sourced partner is to ensure that all technical

staff are appropriately certified according to their

level of experience and position. For example,

when outsourcing a relational database

or Operating System (OS) compo-

nent of the business, varied levels

of skills are required.

A trainee engineer may not have

obtained vendor certification but

it is expected that Senior and

Principal Consultants will

have these certifica-

tions. Outsourcing

to a partner with

a varied lev-

el of staffing

that can be

matched to

the appropri-ate task, en-

sures that your

business has ac-

cess to skil led

staff without a

significant capital

outlay.

This also provides peace ofmind as you can rest assured

that the staff working on your

project are competent.

Multi-platform and operat-

ing system supportNot all businesses use the

same operating systems (OS),

and multiple types of OS are

often used simultaneously. It is

therefore important for an out-

sourced partner to have a good

working knowledge of multipleOS, including the variety of

Unix variants, Windows and

the various versions of Linux,

including Red Hat, Susi and

Unbreakable Linux.

A trainee engineer may

not have obtained vendor

certification

8/7/2019 SCT: Jan 2010


If working in a database environment for example,

it is necessary for the outsourced partner to be

knowledgeable regarding the different types of

relational databases including Oracle, DB2, Sybase,

SQL and MySQL. The benefit of the outsourcedcompany having a broader knowledge base is

that it can significantly reduce implementation

time and support various platforms.

Pre-define the servicesService Level Agreements (SLAs) are fairly standard,

and you should insist on one that includes clearly

laid out details, such as mean-time-to-respond,

mean-time-to-repair and escalation procedures

all the way to the top level.

This should be combined with an Operations

Level Agreement (OLA) a contract that specifies

how the SLA is executed; something which is

often not included as a standard procedure. This

should be done before engagement between the

client and the outsourcer. Clear roles of respon-

sibility should be established and measurables

put in place.

In addition, rates for work required over and above

the scope of the contract should be agreed upon

scaling from Junior Engineers up to Principal

Consultants, depending on the level of expertiserequired. This eliminates nasty surprises down

the line and prevents your outsource partner from

holding you to ransom at a future date.

Pro-active monitoring and alerting toolsIndustry standard tools are often recommended

with relational database or OS outsource con-

tracts, but they usually come with a hefty price

tag which is transferred onto the client.

During times when budgets are lean, an in-house

developed solution offered as part of the entire

package (a value-add), can deliver the same basic

functionality of industry standard tools without

the severe dent to your budget.

However it is important to bear in mind that a

simple monitoring tool might not feature the same

bells and whistles as an industry standard tool

such as a sophisticated graphical user interface

(GUI).

Industry standards and best practicesThe implementation process should be stan-

dardised and clearly defined from the beginning.

This forms part of the value-add consulting

service that an outsourced partner should pro-

vide. In fact, advising the client of what mustbe standardised, implementation Best Practices

and the benefits thereof, is often regarded as a

critical mini-project.

As different industries have different Best Practice

standards, it is important for your outsourcer to

have a broad knowledge, base from which to work.

Best Practice is not a one size fits all solution,

and service delivery must be tailored to suit the

needs of the client and their indust ry, using Best

Practice and Industry Standards that comply with

ITIL and ISO9000 standards.

Service level managementYour outsourced partner should include a Service

Delivery Manager to monitor the service deliv-

ery of the project as well as the quality thereof.

This role or resource is mutually beneficial, as

the outsourcer can feed this information into its

CRM system and, from the customers point of

view, grievances can be raised and escalated

during implementation so they

can be quickly and painlessly

dealt with.

A good outsource partner will

conduct Service-Surveys with

the customer on a regular basis

to establish service levels and

customer satisfaction. This

allows the outsourced partner

to monitor and improve their

service and be aware of future

project requirements.

Regular management

meetingsRegular on-site management

meetings will allow the out-

sourced partner to communicate

the progress and completionof project milestones or sim-

ply let the customer know, in

person, exactly how things are

progressing.

OUTSOURCING 3PL/4PL

This eliminates nasty surprises down the line and

prevents your outsource partner from holding you to

ransom at a future date

8/7/2019 SCT: Jan 2010


This creates a feedback loop and ensures that by

the time the contract/project nears completion,

both parties are one hundred percent happy with

the work done. It also fosters open communica-

tion lines between the outsourced partner andclient which results in trust.

Strategic partnerships with software

vendorsMake sure your outsourcer has strategic par tner-

ships with relevant software vendors. This en-

sures that the company remains up to date with

all of the latest developments in the particular

technology related to the project or for purposes

of ongoing contractual support.

In addition, the organisation can benefit from the

preferential pricing that vendors usually offer their

partners. Another benefit is the regular training(at preferential rates) that such partnerships offer,

including access to the latest versions of software,

information, developments, conferences etc.

Comprehensive documentationThe client must insist on comprehensive documen-

tation of everything that pertains to the project

or ongoing support. This knowledge base deliv-

ers transparency into the project so that if a key

employee is away on annual or sick leave, they

can be replaced with minimum disruption.

In addition, this knowledge base allows the

customer to continue on their own (if required)once the project is complete, while having full

access to implementation details and issues. It

also allows the organisation to switch to another

outsourced partner if it is unhappy with any stage

of the implementation.

The new partner can pick up where the previous

one left off relatively easily and quickly

identify the daily, weekly and monthly

tasks associated with the contract. This

documentat ion must be compiled inline

with ITIL and ISO9000 standards and

be reviewed on a quarterly basis and

should form part of the SLA.

Achieving a significant ROIWhile engaging an outsourced partner

involves a cost, your partner should

deliver benefits to your organisation

that outweigh this charge, saving you

money in the long-term and deliver-

ing a significant Return on Investment

(ROI).

For example, if an organisation experi-

ences downtime that costs the company

R1m, the outsourced organisation

could provide a service that minimisesor completely eliminates downtime at

the cost of R600 000, paying for the

exercise and further improving the

bottom line.

Great benefitsOutsourcing can be of great benefit during times

when budgets are more important than ever. If

you pick an unsuitable partner you could end

up throwing your money away without realisingthe true benefits of outsourcing ICT. But if your

partner is the right fit for your organisation, you

will gain access to a wealth of skills on demand

at a significantly lower cost of hiring them in-

house with SLAs and OLAs that stipulate service

levels while eliminating the associated costs of

additional head count.

Ensure success

When selecting an outsourced partner, ensure theyhave a strong client base and good track-record

in retaining annuity contracts for a minimum of

five years. In addition, obtain contact details from

the outsourced company for annuity contract

and project references that have well-defined

objectives and goals.

Establishing the ability of the outsourcer to listen,

understand and collaboratively work on defining

metrics, goes a long way towards minimising mis-

understandings before any contracts are signed.

It is vital to select one that brings value to your

organisation, and delivers on all of the service

promises it makes.

Mark Robinson, Service Delivery Manager, RDB Consult-

ing, Tel: (011) 807-7663, Email: mark@rdbconsulting.

com

OUTSOURCING 3PL/4PL

If you pick an unsuitable partner you could end up

throwing your money away

8/7/2019 SCT: Jan 2010


8/7/2019 SCT: Jan 2010


OUTSOURCING 3PL/4PL

T

he 3PL/4PL is not in the busi-

ness of executing tasks in con-

formance with processes either

that is the task of a rangeof transport, warehousing and other

providers. Instead, the outsourcers

value is to manage processes on the

customers behalf, in doing so taking

a non-core administrative overhead

off their shoulders.

Secondly, it leaves the customer in

full control of their shipment through-

out the supply chain, providing a

real-time window into the cargos

whereabouts and the costs incurred.

Finally, the outsourced provider ex-

pedites trouble-free logistics through

Guidingyour ShipmentOutsourcing logistics does not mean changing a customers

supply chain processes. It means handing control over them to

an outsourced (third- or fourth-party) managed logistics

provider.

excellent relationships with customs and ports

authorities around the world.

Good vs bad outsourcingOutsourcing your import or export logistics is

often blithely talked about as a good way to get

rid of cumbersome non-core processes and save

money in the process.

But outsourcing only adds value when it improves

service levels and greatly reduces costs. And

achieving that is only possible when the outsourced

logistics provider has a complete understanding

of the customers processes and offers a servicethat supports the customers business goals.

So says Clifford Blackburn, CEO of Transport

Shinaji International (TSI), a global logistics

management provider.

Dont fix processes that workAll outsourcing is not equal, he adds. Some

outsourcers try to force-fit their logistics model

onto customer processes in a one-size-fits-all

approach. That is neither necessary nor very

desirable.

Clifford explains that outsourcing does not mean

altering customer processes if they already servebusiness goals well. It merely means passing

control over those processes to the outsource

provider, while staying in full control of your own

supply chain.

He says control comes from giving customers

deep, live insight into their shipments. Having

Some outsourcers try to force-fit their logistics

model onto customer processes in a

one-size-fits-all approach

8/7/2019 SCT: Jan 2010


OUTSOURCING 3PL/4PL

that insight allows customers to guide their ship-

ment and hold a service provider accountable

with complete certainty.

Manage processes, not tasksIf needlessly tweaking customer processes im-

plies a mistaken view of outsourcing, then so

is the assumption that outsourcing means the

outsourcer must execute all tasks in the supply

chain (such as storage, warehousing, transport

and so on).

Clifford says even large, experienced logistics

companies make this mistake. The role of an

outsourcer is, in fact, to manage a process or

batch of processes, he adds. That is why it

is so important for outsourcers to stick to their

knitting, which is to manage the overall process,

and to leave the individual tasks to specialist

providers.

Clear the pathHe says good outsource providers offer a third

value proposition their excellent working relation-

ships with port authorities and customs officials,

built up over years, often expedite shipments

movement along the supply chain.

Everything an outsourcer does must be in the

interests of getting the shipment to its destination

in the shortest possible time and at the lowest

possible cost. Outsourcers must ensure optimally

efficient logistics by managing process flows.

Combining effor tHow does an outsourcer achieve the

level of insight that Clifford refers to? He

says it is a feat made possible through

a combination of systems integration,

human effort and solid relationships

in the industry.

Decades of experience in logistics

convinced me of the need for a system

that integrates multiple enterprises

shipping companies, ports authority,

transporters and all the others involved

in shipping.Quick actionThus TSI developed the Operations

Control Centre. Installed at customer

premises it gives detailed, real-time

reports tracking shipments throughout

the supply chain, and alerting customers

to exceptions. Based on this, custom-

ers can act before charges are incurred

and hold providers accountable.

As a result of our system, our customers

have seen service improvement, and

have been able to focus on their core

competencies as well as better manage-

ment and utilisation of their inventory

and staff, concludes Clifford.

www.shinaji.com

So important for outsourcers to stick to their knitting

To book your advertising space,

please phone:

Surita Marx,Tel: (011) 781-1401,

Fax: (011) 781-1403 orE-mail:

[email protected]

8/7/2019 SCT: Jan 2010


T

his industry-led self-regulation scheme

encourages operators on the road logis-

tics value chain to implement a vehicle

management system that preserves roadinfrastructure, improves road safety and increases

productivity. It also supports the Department of

Transports National Freight Logistics Strategy.

Barloworld Logistics Jose da Silva, in his new

position as project manager, says Toyotas feeder

operation was granted permission in January last

year to mount distinctive RTMS boards on the

front of the Hino trucks used in this operation, for

which Barloworld Logistics has had the contractfor almost five years.

Certification is granted separately for each route

and type of operation as well as the specific trucks

and trailers being utilised. It is self-regulatory,

but subject to monitoring by the authorities.

All encompassingRTMSs mission is to provide a national manage-

SpecialAccreditationThe Barloworld Logistics operation that handles the contract

to deliver automotive components from suppliers in Gauteng

to the Toyota SA manufacturing plant in Prospecton, near Dur-

ban, is benefiting from its status as the first general freight

carrier in South Africa to be awarded Road Transport Manage-

ment System (RTMS) status. Previously this certification had

been confined to transport operators in the sugar and timber

industries.

ment system, encompassing standards, auditors

and manuals, as well as implementation sup-

port in terms of information portals, recognition

and technology transfer for heavy vehicle road

transport to operators, consignees and consign-

ors. It aims to focus on load optimisation, driver

wellness, vehicle maintenance and productivity

improvement.

The industry also recognises that poor compli-

ance to transport regulations creates an unfair

competitive environment and it was decided that

a strict self-regulatory system would be in the

best interests of the countrys citizens and the

industry itself.

Ground-breaking initiativeA wide range of private, government and para-

statal organisations participated in compiling

this ground-breaking initiative. There is also a

move to look at extending the RTMS to SADEC

countries in the future.

Da Silva says one of the benefits of the RTMS

certification is that he can use the so-called

Performance Based Standards Trailer Logistics

(PBSTL) trailer, which is Australian derived. It

allows the overall length of the horse and trailerto increase from 22m to 27m which will permit

more payload (up from 56 tons to 65 tons) as

well as extra load volume. He is having one of

these trailers built by Afrit for a trial this year.

These larger trailers will result in fewer vehicles

being required to carry a given amount of cargo,

with a saving in items such as fuel costs and

toll fees.

In his new position as proj-

ect manager Jose da Silva,

who has long and varied

experience in the transport

industry, will be looking at

ways for Barloworld Logistics

to become even more efficient

and productive, with the big

focus on removing any form of

waste from the organisation.

His quest will involve innova-

tion, operational excellence,

costs and tenders as well

as looking for new business

opportunities.

Few technical problems

The Barloworld Logistics fleetcurrently consists of about

300 vehicles, consisting of

several different makes of

trucks. However, only Hino

TRUCKING

These larger trailers will result in fewer vehicles being

required

8/7/2019 SCT: Jan 2010


trucks have been used on the Toyota component

transport operation, although this was not a

prerequisite from Toyota SA in the awarding of

the contract.

We are very happy with the performance we

are getting from the Hino trucks, with very few

technical problems and outstanding fuel economy.

I believe our CO2 emissions have been cut by

1.5-million kg. by using the Hinos compared withour previous trucks due to the savings in fuel,

explains the project manager.

Disciplined controlI must pay tribute to the excellent after

sales service we receive from Hino East

Rand (previously Pat Hinde Trucks) in

Boksburg. We currently run our trucks for

500 000km before replacing them, but

they are performing so well, with low run-

ning costs, that we are looking to extend

this distance.

We have now transported more than 11000 loads from Gauteng to Durban and

have had only one serious accident in five

years, which I attribute to our disciplined

control of the fleet and our drivers through

our sophisticated fleet management pro-

grammes, concluded Da Silva.

Barloworld Logistics, Tel: (011) 445-1600, Jos

da Silva, Tel: (011) 445-1637, Website: www.

barloworld-logistics.com

TRUCKING

I must pay tribute to the excellent after sales service we

receive from Hino East Rand

8/7/2019 SCT: Jan 2010


N

omusa Dlamini, Shell Lubricants

marketing manager, explains that

without ones fleet performing at its

optimum, suppliers will not be able

to consistently reach customers on time and ondemand. It is therefore important that supply

chain managers proactively service and manage

their fleet, ensuring trucks on the road can deliver

on customer promise. The role of lubricants in

this regard should not be overlooked as they

impact significantly on costs and, ultimately, on

maintaining a viable supply chain.

By employing effective lubricant solutions, compa-

nies can impact significantly on their bottom-line

and subsequent profitability.

While lubricant management is often performed

in-house, supply chain managers of sizeable fleets

should consider partnering with an established

lubricants producer and supplier. Equipped with

the technical know-how and expertise required

to advise regarding suitable oil applications for

a comprehensive fleet, they can assist managers

Boosting Effectivenessto achieve strategic objectives through correctproduct selection and lubrication management.

Reduced maintenanceHaving access to a complete line of lubricant

solutions for example will not only ensure that

managers benefit from the cost savings of buy-

ing bulk, but impact on the overall lifespan and

maintenance requirements of their fleet.

Having a technical specialist on hand to help

choose the right lubricant will ensure a fleet

operates efficiently even in the toughest condi-

tions, helping to extend maintenance intervals

and avoid equipment breakdown. With vehicle

downtime potentially the greatest threat to ones

supply chain, engine durability is essential.

As original equipment manufacturers (OEMs)

develop modern, more powerful and more

compact truck engines that require premium

protection, greater demands are being placed on

the efficacy of lubricants. With most transport

operators having a combination of engines and

models in their fleet, keeping operations simple

While there are many factors that contribute to the

seamless flow of the supply chain process, effective fleet

management remains imperative.

By employing effective lubricant

solutions, companies can impactsignificantly on their bottom-line and

subsequent profitability

TRUCKING

8/7/2019 SCT: Jan 2010


can be a challenge. Where its possible to use one

lubricant across a fleet of different vehicles (makes

and ages) however, procedures can be significantly

simplified by avoiding the need for an inventory of

multiple products.

Thirsty enginesOne of the unintended side-effects of the global

tightening of emissions targets has been reduced

fuel economy in many of the newer engine designs.

OEMs have worked hard to minimise this impact

(while also complying with reducing nitrogen oxide

limits), but overall fuel economy has decreased in

numerous modern engines.

Supply chain managers must remain cognisant of

this and find alternative ways of decreasing fuel

consumption. When one considers that, on average,

10% of fuel consumed by trucks is used to overcome

mechanical friction, one soon realises that selection

of the right lubricant provides a critical means of

reducing both fuel consumption and costs.

TRUCKING

Having a technical specialist on hand to help

choose the right lubricant will ensure a fleet

operates efficiently

8/7/2019 SCT: Jan 2010


high drainage intervals and, when used as part of

a suite of driveline oils, can reduce energy use

by 5%, producing six tons less of carbon dioxideper truck per year. Across an entire fleet of trucks

this can result in significant cost savings.

Taking timeWhen it comes to making an already efficient

supply chain fleet even more efficient, while ana-

lysing routes or loading and delivery processes,

supply chain managers should also review their

suite of lubricant products. By taking more time

to invest in the lubrication of their fleets engines,

and partnering with a lubrication specialist, it

may be far easier to cut costs and bolster delivery

than previously anticipated.

Website: www.shell.co.za

That being said, supply chain managers should

however note that while low-viscosity grade

lubricants have inherently less friction and thusimprove fuel-ef ficiency, they can degrade quickly

losing their fuel economy and protection benefits.

Formulating a low-viscosity oil that remains stable

is therefore a real challenge for most lubricant

technicians.

Shell Lubricants solution to this has been to

develop synthetic low-viscosity grade oils. These

save energy without compromising on oil life orengine protection. Some products additionally have

Overall fuel economy has decreased in

numerous modern engines

TRUCKING

8/7/2019 SCT: Jan 2010


This prestigious award recognisespeople, projects and products

that have gone above andbeyond the call of duty to

enhance the environment in whichthey operate.

The inaugural awards in 2009enjoyed a wonderful response

from the supply chain communityand everything is on track to makethis years event one of the indus-trys most prestigious accolades.

Come and see who walks awaywith the coveted trophies and

enter your product or project forthis years event.

Entries for this years event close inJune and the awards ceremony isbeing planned for 26 August 2010.

GreenSupply

ChainAwards

Contact: Catherine Larkin on

Tel: (011) 789-7327/787-9127,

Cell: 083 300 0331, Fax: (011) 787-7865

Email: [email protected]

Are You

DoingYourBit?

8/7/2019 SCT: Jan 2010


Market ForumMulti-channel futureHalfords, the UKs leading retailer for car parts, car

enhancement, cycles and travel solutions, has chosen

global supply chain optimisation provider, Manhattan

Associates, Inc. as its technology partner to support itsfuture distribution network. Halfords will deploy a range

of solution components from Manhattans Distribution

Management suite, including Warehouse Management,

Labour Management and Slotting Optimisation as well as

its Supply Chain Intelligence solution, as the retailer seeks

to build an optimised fulfilment capability to extend the

success of its multi-channel retail operations.

Halfords has already launched phase one of its strategy

to consolidate and reconfigure its logistics infrastructure,

which has resulted in the opening of a new national dis-

tribution centre (NDC). The restructured network, which

will comprise the NDC and an existing DC at Redditch,

will serve Halfords network of almost 500 stores in the

UK, Republic of Ireland and Central Europe, as well as

handling customer orders received through its online

store. Manhattans Distribution Management solutions

will manage both distribution centres.

Our optimised distribution infrastructure will improve

service levels to our customers while providing trans-

portation efficiencies and increasing productivity, says

Tony Smollett, Head of Systems at Halfords. This revised

distribution network needs to accommodate our growth

ambitions across the business. We therefore needed a scal-

able supply chain technology backbone that will reliably

serve the new DC network and meet our cross-channelfulfilment requirements and allow us to introduce various

flow-through techniques including cross-docking.

We selected Manhattan based on our experience of work-

ing with them previously, the ease of integration of their

systems with our existing SAP enterprise resource planning

platform and the flexibility of their solutions.

John Bird, Director, International Communications Strategy, Manhat-

tan Associates, Tel: +44 (0) 1344 318071,Email: [email protected].

Xanthe Vaughan-Williams, Kirsty Sewter, Fourth Day Public Relations,

Tel: +44 (0) 20 7403 4411, Email: [email protected]

Acquiring a stake

In November last year, Imperial Logistics acqui red a 36%stake in Pragma Holdings, with various professionals who

are members of Pragmas management owning the bal-

ance. The acquisition strengthens the industrial services

capabilities in physical asset management services of

Imperial.

Pragma will form part of the recently-established Integra-

tion Services division. The division is extending Imperial

Logistics service offering beyond the traditional transport

and warehousing services to include procurement, opera-

tions planning and international logistics management.

says Cobus Rossouw, chief executive officer of Imperial

Logistics Integration Services.

The division also houses Megafreight providing forward-

8/7/2019 SCT: Jan 2010


Market Foruming and clearing services, Volition offering supply chain

consulting, Paltrack with specialised services in fruit export

tracking and management and Imperial Logistics Air Cargo

focused on express overnight services. The asset care

services that Pragma provides will further complementthe development of our Business Process Outsourcing

services, concludes Cobus.

One of Imperial Logistics core competencies is the man-

agement of complex operations with its own high-value

physical assets or those of its customers. By partnering

with Pragma Imperial Logistics obtains access to a world-

class physical asset management service, ie, the Asset

Care Centre Service.

Pragma has recently embarked on an international growth

strategy with the aim of increasing market share through

the establishment of global networks and partnerships,

says Adriaan Scheeres, chief executive officer, PragmaHoldings. Imperial Logistics is well-known for its continu-

ous improvement and value creating investments. Being

a dominant player in the African physical asset manage-

ment industry, our partnership with Imperial Logistics is

an exciting and strategic development. With significant

synergies between ourselves, the deal brings numerous

opportunities to strengthen our local presence across a

number of industries, whilst it enables us to invest in

various international projects currently underway.

For further information, please visit www.imperiallogistics.co.za

Improving forecastingCompact Computer Solutions (CCS) which designs, imple-

ments and supports software and hardware installations,

as well as configuring networking infrastructures, is geared

to significantly improving operating efficiencies, from in-

ventory control to financial reporting requirements, says

Charmainne Kidd, managing director of Compact Computer

Solutions. The companys understanding of a customers

business processes and market challenges allows us to

specially develop tailored solutions and customer relation-

ship management systems.

Critical aspects include fixed assets, leases, rentals and

purchasing, quotations and contracts, tracking of equipment,

as well as warranties, inventory control and repairs.

The companys latest focus is on demand driven manu-

facturing where initiatives are introduced to manufac-

turers and distributors of capital equipment to improve

forecasting, predictable manufacturing cycles and waste

management, adds Charmainne.

In the capital equipment sector, the rental module enables

management to efficiently control quotations, contracts,

debriefing and invoicing. The fixed asset module encour-

ages total control over fixed assets, with advanced forward

planning. This module allows companies to asset track

items with fixed and variable costs, with a facility to re-

serve an asset for a pending quote or contract.

8/7/2019 SCT: Jan 2010


Market Forum

Top 10 airportsSkytrax, an independent air traffic research institute, has

selected the worlds ten best airports based on a survey

conducted among more than eight million air passengers.

The study shows that six of the worlds ten best airports

are equipped with baggage handling systems (BHS) from

Siemens Mobility.

The Number 1 airport in the world, Incheon International

Airport in South Korea, is using Siemens technology along

with the airports of Hong Kong, Kuala Lumpur, Munich,

Singapore and Zurich. Baggage handling systems are a core

element of a smoothly functioning airport infrastructure.

The results of the Skytrax survey show we are a proven

partner for the best of the best worldwide, says Klaus

Schfer, Director Airport Sales at Siemens Mobility. As

such, we take care not to serve only international hubs

but also to assist airlines and regional airports as a com-

petent partner.

Our baggage handling systems help every airport to reach

its maximum performance because they combine high

availability with top throughput rates. We also offer our

customers a number of top services. In every case, keep-

ing the lifecycle costs of the systems as low as possible

is our top priority.

Compact Computer Solutions (CCS) provides business and opera-

tional based solutions that add value to companies in diverse sectors,

including manufacturers and distributors of capital equipment, as well

as rental and leasing organisations

The service module allows for warranty control on assets,

as well as for repairs and maintenance. The flexibility of

this module means components

can have separate tracking

and warranty control from the

main assets of a business. For

example, if the asset is situated

in the workshop, the planning

board displays this asset as not

in service for renting.

The configuration management

module facilitates efficient make-

to-order, assemble-to-order

and configure to order prod-

ucts.

CCS, with a depth of experience

of inventory, workshops and

dealer networks also offers

an analytical solution to the

specific business principles of

manufacturers and distributors

of capital equipment.

CCS, a Microsoft Gold certified

partner, provides software solu-

tions that include Dynamics-AX

(formerly Microsoft Axapta),

Dynamics CRM and ACS-Embrace (locally written and

supported product for the last 25 years).

Charmainne Kidd, Managing Director, Compact Computer Solutions

(CCS), Tel: (011) 867-1407, Email: charmainne@compact-solutions.

com, Web: www.compact-solutions.co.za

8/7/2019 SCT: Jan 2010


Market Forum

Index to Advertisers

Afzelia 4

Barpro 34

Engineer Placements 32

Feel at Home 12

Green Supply Chain Awards 30

Hako Outside Front Cover, 26

ILS 22

Palian Outside Back Cover

Proscan Inside Back Cover

Psion 28

SAID 16

S&N Labels 10

Storsure 6

Symo Inside Front Cover

Universal 8

Please fax us if you wish to subscribe to Supply Chain Today at

R375,00 (incl postage and VAT) per year; R875,00 per year for Af-

rica/Overseas. We will post you an invoice on receipt of your fax.

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Baggage handling systems from Siemens also provide an

energy-efficient design. During off-peak periods, intelli-

gent controllers avoid unnecessary idling in the complex

handling systems, and subsystems are only added to

handle peak loads.

The Top 10 List is the result of an annual survey conducted

by the independent air traffic research institute, Skytrax.

This is the worlds largest customer survey on airport

standards. 190 competing airports were evaluated by

means of a questionnaire focusing on 39 factors such as

check-in, transfer to connecting flights or waiting times.

The winner of this years survey is Incheon International

Airport, followed by Hong Kong International Airport and

Singapore Changi Airport. The other finalists are the air-

ports at Zurich (4) and Munich (5), Kansai Osaka Airport

(6), Kuala Lumpur (7), Amsterdam (8), Centrair Nagoya

(9) and Auckland (10).We have installed more than 300 logistics systems at

airports worldwide, including the worlds largest baggage

handling systems in Dubai, Madrid and Beijing, where we

are also responsible for technical operations in addition to

maintenance, says Klaus Schfer. Our customers have the

peace of mind to use proven systems and can rely on our

decades of experience. They also benefit from our regional

presence in over 190 countries all over the world.

Keshin Govender, Siemens Southern Africa, Tel: (011) 652-2412

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36/36

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Racklock patented racking systems.Increased strength - reduced cost.

Palian Cape Town Tel: 021 701 4814

Palian Johannesburg Tel: 011 708 0222

sct: jan 2010

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