Contact us for registration, current schedules and additional information.

Scripps Center for Learning & Innovation Phone: 858-435-7171 Web: www.scripps.org/cfli9619 Chesapeake Drive, Suite 200 Tie: 315-7171 E-mail: cfli@scrippshealth.orgMail Drop CFLI-1 Fax: 858-435-7155San Diego, CA 92123-1392

Scripps is an Affirmative Action Employer.

C h a n g e l i v e s . S t a r t i n g w i t h y o u r s .

Scripps Center for Learning & Innovation

Center for Learning & Innovation

Welcome to the Scripps Center for Learning & Innovation 1

Innovation and Learning at Scripps 3

Change lives. Starting with yours. 4

Center for Learning & Innovation Philosophy 5

Enrichment Opportunities 6

New Employee Orientation 6

Employee Learning & Development 7

Resources for Learning 8

Learning Management System 8

Microsoft 9

Scripps Master Speakers 9

Employee One Hundred 9

Scripps Wellness 10

Employee Assistance Program 11

Corporate Compliance 12

Talent Development Services 13

Academic Programs 13

Financial Assistance 15

Career Development 15

Clinical Education 17

System-wide Patient Care Provider Orientation

New Grad Residency Program 17

Emergency Nursing Transition Program 18

Intensive Care Unit (ICU) Nursing Transition Program 18

New Grad Maternal and Child Health (MCH) Program 18

Perioperative Education Program (PEP) 18

Preceptor Training 18

Electrocardiogram (ECG) Courses 18

Healing Touch 18

Clinical Information Systems 19

Teletracking 19

Prevention/Preparedness Training 19

Life Support 20

Basic Life Support (BLS) Courses 20

Advanced Cardiac Life Support (ACLS) Courses 20

Family and Friends CPR and Heartsaver CPR 21

Leadership Development 22

Emerging Leader 24

Year One Leadership Onboarding 25

Part I: Leadership Orientation 25

Part II: Leadership Essentials 26

Labor Management: Kronos Advanced Scheduling 27

Best Practices Forums 27

Stand Out: In Practice 27

Advanced Leadership Studies 27

Scripps Leadership Academy 27

Scripps Leadership Academy Alumni Academic Sessions 28

Scripps Physician Leadership Academy (PLA) 28

Scripps Physicians Health Care Business Certificate 28

The Advisory Board Fellowship 28

Learning Solutions for Enhanced Performance 29

Adjunct Faculty 29

Performance Improvement Consulting 30

Scripps Performance Improvement Certificate Program 30

Change lives. Starting with yours.

Scripps is committed to meeting and exceeding the upcoming health care demands by improving quality, safety and satisfaction.

One of our key strategies is developing our workforce. As a caregiver, you are focused on changing and enhancing the lives

of others. At Scripps, you’ll have opportunities to enhance your own life as well, and enjoy a career that is more than just a job.

As our organization improves in efficiency and quality of care, you will find that you are able to achieve your potential by

actively expanding the boundaries of your career. We encourage you to continue enhancing your skills so you can make

process improvements that positively impact the organization and expand your career and future as well. In this brochure,

you will learn about opportunities to explore your leadership talents and participate in different learning venues to support

taking best practices back to your department. You will also learn how CFLI provides our talented workforce with resources to

open new doors with an advanced degree, academic funding through scholarships and tuition reimbursements, professional

certifications and seminars for building in-demand skills.

When you take the initiative to engage in developing your talents and apply what you learn, we see the return on the

investment of learning through innovation that results in problem-solving and process improvements. As a high-performing

workforce, we can achieve a culture of excellence that benefits not only our patients, but our entire organization. Becoming

fully engaged in your professional future and making Scripps your career destination can position you to enjoy a variety of

opportunities for years to come.

CFLI is continually designing learning opportunities and programs to meet your needs over your career life cycle. I encourage

you take advantage of these resources and support. Change lives by starting with yours.

Vic Buzachero, Corporate Senior Vice President for Innovation

Human Resources and Performance Management

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Welcome to the Scripps Center for Learning & Innovation

In this new era of health care and increasing demands, the Center forLearning & Innovation (CFLI) is leading the charge by providingsystem-wide learning and development programs designed to promote

ongoing professional growth and development at every stage of yourcareer life cycle.

Innovative ImprovementInnovation requires creativity, engagement and visionarythinking. CFLI drives these qualities by offering an extensiveselection of programs and resources in an atmospherewhere you can learn, improve performance and developinnovative solutions in your role and system-wide.

Innovative CollaborationThe unique talents, knowledge and experience of ouremployees enable us to excel as an organization. Throughinnovative collaboration, we’re able to combine this wealthof experience and creativity to develop processes that resultin the delivery of high-quality, cost-efficient care. Our goal isto increase quality of care and decrease costs, resulting inbetter patient outcomes, a fulfilled workforce and a healthyorganization.

Putting Innovation into PracticeInnovative processes are replicable, can be applied indifferent ways to achieve predictable outcomes, and canbe as simple as creating faster ways to do simple tasks. At Scripps, the cycle of innovation follows the Plan-Do-Check-Act (PDCA) process that includes learning, application,improvement and standardization.

To foster the innovative process, CFLI provides a frameworkfor learning that brings together employees from differentfields in unique learning venues. Through collaborativeevaluation and application of new ideas, we achieve ourstrategic objectives and, as a result, become an ever-strongercareer destination.

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Innovation and Learning at Scripps

The vitality of every industry depends upon innovation that improves its services, processes and outcomes. Now more thanever, as the challenges that face health care continue to increase,

Scripps is steadfast in our commitment to creating an environmentthat fosters innovation at all levels through a positive, supportiveworkplace where talent is valued and acknowledged.

“ We are experiencing historic changes in health care delivery. It is critical that every Scripps provider andemployee understand why changes are happening and their role and responsibility to actively participate inthem. Those providers who embrace these changes proactively will thrive, while the others will not. We needinnovation to create a new, integrated health care delivery system that will offer more value to our patients andcommunity. CFLI was developed in anticipation of the changes ahead and the need for a highly motivated,innovative and engaged workforce that will carry us into this new and exciting environment.”—Chris Van Gorder, FACHE, President and CEO

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Preparing Employees for Success From the first day at Scripps, you receive the knowledge,support and resources you need to build a strong, reward-ing career. CFLI provides departmental and system-widelearning and development to strengthen relationships,boost performance, and create an efficient and enjoyablework environment.

Supporting Individual Growth and Development Investing in our employees’ future is a priority, and CFLIplays an essential role in providing valuable servicesand programs to ensure that your objectives are attained,including a variety of professional development courses, financial assistance to further your academic preparationand programs to foster the growth and success ofemerging leaders.

Meeting Future DemandsCFLI designs employee career development programs tomeet the need for nurses and other high-demand professionalsby collaborating with local education providers. Our outreachprogram partners with local high schools andcolleges to offer students a unique oppor-tunity to work alongside Scripps healthcare professionals.

Center for Learning & Innovation Philosophy

The Scripps Center for Learning & Innovation develops alignedlearning that improves performance, promotes innovation andsupports development at each stage of your career. Because of

our dedication to continuous improvement in quality, services andclinical outcomes, Scripps has been recognized as a premier learningorganization and a prized career destination. The CFLI learning strategyincorporates three key principles:

At Scripps, we believe the best people to fill our open positionsare already right here. By promoting ongoing growth anddevelopment, we maximize the extraordinary assets andcapabilities of our people, creating top talent within ourorganization so that when opportunities arise, the idealcandidates are ready. And it’s working. Every year, we fill anincreasing number of job openings with existing Scrippsemployees who are ready to take the next step in their careers.

Talent Management at Scripps Scripps is committed to a comprehensive talent managementprogram that enables us to hire, engage, develop and deploythe very best people and support them throughout theircareers. Our “grow your own” talent philosophy requires astrong dedication to learning, development and growth fromboth employees and the organization—right from the start.The talent management process starts by finding the rightperson for the job. We accomplish this by identifying the

needs of potential employees and aligning these with opportunities at Scripps. We carefully assess each candidate’s skills, abilities, teamwork and attitudes to ensure they are consistent with our culture andcommitment to excellence.

Once you’re on board as a newemployee, we welcome you intothe Scripps family and positionyou to make an immediatecontribution. Then, we supportyour ongoing growth with awide array of opportunities tostrengthen your skills, knowl-edge and experience.

Change lives. Starting with yours.Enhance your skills, your career and your life.

Whether you want to grow in your current role, reinvent yourselfby pursuing a different path or transition into retirement, youcan pursue these goals at Scripps—your career destination.

“ In today’s increasingly challenging health care marketplace, maintaininga strategic advantage and a strong corporate culture requires top-notchtalent, breakthrough ideas, and exceptional service. CFLI is built on thevision of innovative, continuous learning in an environment that energizes,inspires and constantly challenges you to reach your goals throughoutyour career lifecycle..”—Veronica Zaman, Corporate Vice President, Human Resources and Learning

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New employees at Scripps often comment how joining thisorganization had a profound impact not only in their career,but also upon their life. As a career destination, Scrippswelcomes the best of the best into our organization and

provides unlimited support to helpemployees grow and develop

as professionals and formnew work relationships.

Our commitment to employee satisfaction,growth and development

begins on your first day ofwork with our system-wide

New Employee Orientation (NEO).The full-day program introduces new

employees to Scripps’ mission, vision and values, andillustrates how each person plays a key role in supportingthe organization’s strategic goals. This signature newemployee engagement experience kicks off a personalized90-day onboarding experience to Scripps.

Orientation is a dynamic and engaging process, notsimply an event. New employees receive key informationand resources to be successful from the start.

Enrichment Opportunities

Scripps Center for Learning & Innovation (CFLI) provides employeeswith access to a comprehensive range of classroom and onlineeducation courses, workshops and seminars, and specialized

training opportunities to help you enhance your skills and evolve inyour profession. We promote a culture of learning at all levels toengage staff and leaders—starting from day one and continuingthroughout your career.

New Employee Orientation

• Welcome to Scripps Where do you fit in? The Scripps mission, values and vision come alive as youlearn about the Scripps legacy and “doing the right thing.”

• Our Patients...Our Purpose What does Scripps expect from you? Quality care and service are crucial to Scripps’ success.You will learn about our culture of quality and safety;patient care and outcomes; patient safety; and patientsatisfaction and service.

• A Great Place to Work What can you expect from Scripps? Learn about Scripps’ competitive pay and benefits, andopportunities for both professional development andpersonal well-being.

• “Ask a Scripps Leader” PanelWho are Scripps’ leaders? Leaders, including the president and CEO and subjectmatter experts from across the organization, attend NEOto welcome and orient their new colleagues. Membersof the Scripps Leadership Academy alumni share theirpersonal Scripps journeys and answer questions to helpyou feel engaged and prepared to succeed at Scripps.

After attending NEO, the onboarding process continueswith a separate site orientation on the following day.Site Employee Orientation provides specific informationabout, and expectations of, your Scripps site. Our onlineonboarding site for new employees, Scripps OnboardingWebsite, enhances your experience with essential toolsand electronic forms to get you started on the right foot.

Employee Learning & DevelopmentFrom enhancing communication and mastering clinicalskills to growing as a leader, Scripps encourages personaland professional development at every career stage.

Through comprehensive opportunities for growth andlearning, our employees gain confidence, achieve goals andcontribute to the quality and excellence that keep Scrippsat the forefront of health care. Regardless of where you arein your career, CFLI offers courses to help you learn newskills, pursue a professional certification or simply broadenyour understanding in a particular area.

Courses are open to Scripps employees with manager approval.Several of our most in-demand classes are described below;for a full list of current course offerings and availability, loginto Scripps Learning Management System.

Course offerings include:

Crucial Conversations Effective communication is an important part of personaland professional success. Participants learn to talk openlyand honestly and gain the skills to communicate effectivelywith staff at all levels, no matter how delicate the topic.This course also addresses how to handle high-stakes issuesthat can resolve problems and improve quality, the workenvironment and patient satisfaction.

Project Management & Performance ImprovementSuccessful project management requires strong organiza-tional skills and the ability to think strategically. This CFLIcourse provides a basic understanding of the conceptsof project management and performance improvement,including the skills, resources and knowledge to successfullymanage and complete projects from start to finish. Partici-pants learn to complete a rapid-cycle improvement projectthat uses Plan-Do-Check-Act (PDCA) methods and tools.

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The LMS also features a full list of our eCourses. Theseon-demand courses, offered through an electronic learningplatform hosted within the LMS, put education at yourfingertips when and where you want it.

MicrosoftScripps uses the Microsoft Office platform to support ourcomputer systems and provide the desktop computingtools we use every day. Whether you want to learn a newprogram or get tips to improve your proficiency, CFLI offersMicrosoft Office instruction in a variety of formats, includingelectronic manuals, interactive tutorials and instructor-ledclasses. The following introductory-level, instructor-ledcourses are customized and tailored exclusively for ourScripps workforce:

• MS Windows • MS Word • MS Excel • MS Outlook • MS PowerPoint

Scripps Master Speakers In 2011, Scripps chartered a Toastmasters club to helpemployees interested in developing public speaking skills.In this mutually supportive and positive learning environment,employees have the opportunity to enhance communicationand leadership skills, which in turn foster self-confidenceand personal growth.

Employee One Hundred Initiated in 2010 to give employees a greater understandingof Scripps business strategies and initiatives, Employee OneHundred connects select front-line staff directly with thepresident and chief executives in the Scripps boardroom fora series of meetings and open discussions. During the six-month program, you become an ambassador within yourdepartment and share what you’ve learned with co-workers.

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FOCUS: Time Management and Prioritization by Franklin Covey This workshop provides solutions for productivity by helpingemployees understand how to prioritize and spend theirtime on what matters most. Participants learn how to addressthe challenge that many health care workers face: balancingcompeting work demands on a tight schedule while main-taining personal balance outside of work. Participants masterthe skills of planning their weeks and organizing their days sotheir time is spent on tasks that really matter. A FranklinCovey planner is included.

Training Resources for Scripps Medical Foundation and Access Business Services Roles As part of our commitment to ensuring a positive experi-ence for our clinic and hospital patients and standardizingour programs across the system, CFLI provides specializedemployee training and development programs. Onboardingand ongoing training benefit employees in both ScrippsMedical Foundation and our hospital access departmentswho assist patients with appointment scheduling, registrationand check-in, billing and insurance, and other matters. Eachprogram is tailored to the patient population, practices andcomputer systems used in these settings.

Career Development Workshop Charting an individual career development path is animportant part of reaching individual career goals. This CFLIworkshop helps youmanage your careereffectively at Scrippsby providing directionon how to align your skills, strengthsand interests to the needs of the organization.

Resources for Learning In addition to instructor-led trainings and workshops,employees may access a number of learning resources tosharpen existing skills and expand into new areas of expertise.Scripps offers a variety of opportunities to help you worksmarter, support the organization’s commitment to patientcare, and even improve your own health and wellness. Formore information on any of these resources, contact CFLIunless otherwise noted.

Learning Management System CFLI makes it easy to access the full menu of educationalcourses and professional development programs withthe new Learning Management System (LMS), an onlineapplication that streamlines learning for employeesthroughout the organization by centralizing all informationin one integrated system.

The implementation of the LMS is the result of an extensive,system-wide, collaborative effort between CFLI and manyother departments and stakeholders. It supports our OneScripps initiative and will greatly improve efficiency, reducevariation and enhance learning across the organization.

Open to all Scripps employees, the LMS equips employeesand leaders with education and training opportunitiescustomized to each individual’s needs and objectives.Instantly view a history of completed courses, register fornew courses, view prerequisites, track progress and accesspost-training materials.

The LMS includes instructor-led classes and eCourse programs,as well as other special educational seminars and workshopsplanned throughout the system. Quickly locate courses any-where in the system by title or subject. A reference sectionincludes educational resources such as manuals, tutorialsand additional information that you can access on your own.

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“ In our ‘day to day’ work life, it is not easy to see the bigpicture, and the Employee One Hundred programwas an opportunity to do just that. It really showshow transparent Scripps is as a company. It also saysa lot about our leaders, who have set aside entire daysto spend with us. It is apparent that they really careabout the employees and how we feel and think.” — Dwight Johnson, Security Officer

Employee Assistance ProgramWe all face difficulties at some point in our lives, whether it’sa conflict with a colleague, issues at home or the loss of aloved one. Sometimes we are unable to resolve these issueson our own, so Scripps created the Employee AssistanceProgram (EAP) to help employees cope more effectively.

EAP offers free, confidential services provided by licensed EAPcounselors. Services are available to all Scripps employees,your family members, physicians and volunteers.

Assessment, counseling and referral servicesThe program provides short-term assessment, counselingand referral services. EAP can assist with a variety of issues,including:

• Depression, anxiety, grief and loss, and other matters • Family, marital and relationship concerns• On-the-job difficulties

• Stress or burnout• Occupational decisions• Drug or alcohol problems• Work-related and non-work-related health issues

EAP also provides organizational development services, including:

• Team building and development• Change management• Management coaching and consultation• Performance management support• Conflict resolution• Critical incident stress management• Communication skills

For more information, visit EAP on Scripps Intranet underHuman Resources, or call 858-626-7450.

Scripps Wellness Because caregivers need to take care of themselves in orderto perform at their best, Scripps Wellness helps our employ-ees get and stay healthy through education, assistance andsupport for adopting healthy lifestyles. Year-round wellnessprograms and activities give you the tools and motivationto meet your goals as well as rack up “wellness credits” thatpay off in incentives or merchandise. Eligible participantscan receive health insurance premium reductions as areward for participating.

Wellness OnlineThe interactive Scripps Wellness website lets you create yourown customized home page that reflects your individualneeds and interests and tracks your progress. The websiteoffers sophisticated health and wellness resources, interac-

tive tools and daily health articles basedon the areas that interest you most.

Scripps Wellness offers

• Online wellness assessment: Receive a comprehensive personalhealth report based on yourcurrent health status, including

lifestyle and medical risk factors.

• Wellness screens: Biometricscreening (cholesterol,

triglycerides, glucoseand blood pressure)

is offered annuallyat each facility; or

screen at homewith a hometest kit.

• Wellness challenges: Three challenges are offered annually to motivate and help participants form newhabits. During each four- to six-week challenge, youpursue specific activities designed to reduce health risksand record your results.

• Healthy living programs: Choose from 13 programs toimprove your health (e.g., weight loss, healthy heart orget in shape programs, among others) and complete anonline module that provides a structured approach tohelp you reach your goals. Information is integrated withother program elements and provided through a varietyof formats and interactive support tools.

• Telephonic health coaching: Credentialed experts areavailable to make assessments, assist with goal settingand provide individual counseling for six condition-specific programs. Participants work with a single coachfor several months.

• On-site wellness activities: Exercise classes and health-related educational opportunities are offered regularly atScripps locations.

• Online seminars: Monthly seminars are offered on avariety of health-related topics.

• Preventive exams and activities: Physician exams, self-exams and flu shots are encouraged and rewardedthrough program incentives.

Scripps Wellness is available to all full-time, part-time andcasual employees, and immediate family members who are18 and older have full use of the Scripps Wellness website.

For more information, visit ScrippsWellness.com, log on to Scripps Intranet or e-mail scrippswellnessprogram@scrippshealth.org.

1110Karen Eisenhart, RN

Scripps Employee Assistance Program Team

We’re always addingnew programs andresources to meet thechanging needs ofour workforce. Scanthis QR Code withyour web-enabledmobile phone or PDAfor the latest updates.

Corporate Compliance (including Privacy and Information Security)Health care policies and regulations are continually changing,and staying up-to-date is critically important. CorporateCompliance keeps Scripps employees, physicians, volunteersand vendors informed through ongoing general educationand awareness training and special programs to meet specificneeds. Access resources and information online or in personabout key policies, risks and compliance focus areas.

.

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ScrippsCareer DestinationCare ti tier Des onstinatioes

LeadershipExcellence

EmergingLeader

NewCareer

SuperiorPerformance

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Compliance education and awareness is delivered through a variety of educational programs and events, including:

• New Employee Orientation• New Physician Education• Leadership Orientation• Standards of conduct education and other annual initiatives• Scripps privacy practices and information security education • Values-based decision making framework and exercise• Ongoing awareness articles in Inside Scripps and Manager’s Hot Sheet • Topic-specific education, as requested• Departmental-focused education sessions • Scripps Corporate Compliance web page on Scripps Intranet• Scripps Online Policy Library web page on Scripps Intranet• Scripps Fraud Prevention program web page on Scripps Intranet • Scripps Vendor Compliance information web page on Scripps.org • Scripps Identity Protection program web page on Scripps.org         

For more information about available programs and information, contact Corporate Compliance at 858-678-7785, or coughlin.jan@scrippshealth.org.

Academic ProgramsScripps makes it convenient to further your education andcareer by partnering with local colleges, universities andprograms to offer discounted rates on a variety of learningopportunities.

Point Loma Nazarene University MBA and MSN ProgramsSince 2009, Scripps has partneredwith Point Loma Nazarene Universityto offer on-site master of businessadministration (MBA) and master ofscience in nursing (MSN) programs ata discounted rate for employees.

Simmons College DPT Program Scripps physical therapists can earna transitional doctorate in physicaltherapy (DPT) online at a discountedrate at Simmons College. The BridgeDPT program at Simmons is accessible, affordable andapplicable to clinical practice regardless of your setting.

Sterile Processing and Distribution (SPD) Certification ProgramThrough a partnership with Mira Costa College, Scripps SPDemployees can take advantage of test preparation coursesto prepare for the SPD certification exam. Beginning in fallof 2012, certification will be required for all SPD employees.

Talent Development ServicesChange lives. Starting with yours.

Scripps is proud to be a recognized career destination employer—one where you can attain all of your professional ambitions within asingle organization. With the goal of developing superior talent

to provide superior care, we create a learning environment that enablesyou to thrive in your specific field as well as in your overall career.CFLI’s talent development services support employees by offeringacademic programs, financial assistance and career growth.

Paths for Talent Development Whether you want to gain new skills and knowledge,take the next step in your career or pursue a new path, we offer unlimited opportunitiesto help you meet the goals you set throughout your career right here at Scripps—yourcareer destination.

Each year, program objectives and initiatives are determinedby considering changing laws and regulations, prioritiesand guidelines of regulatory agencies, identified risk areas,and management requests. The program provides informationabout key policies, risks and compliance focus areas, andemployees can access resources and information online orin person.

Financial AssistanceScripps supports the academic development of all employeesthrough a variety of scholarship and loan programs thatease the financial challenges of education. Resourcesavailable include:

Tuition Reimbursement Reimburses employees up to $1,500 per calendar year forcontinuing education costs, including tuition and requiredbooks. Open to full-time and part-time employees who arebenefits-eligible.

Clinical Education Loan Scholarship Provides financial assistance to employees who are interestedin earning a degree or obtaining licensure in a critical-to-fillposition at Scripps, such as nursing or radiation technology.Awards loan scholarships of up to $2,500 a year, up to a $5,000maximum; the loan is waived if you complete your commit-ment to Scripps by working full-time for an agreed-uponlength of time (one to two years). Open to full-time, part-timeand casual employees of six months or more and eligible de-pendents once accepted into the program of study.

President’s ScholarshipAwards up to $1,500 annually to high-performing employeesfor a college degree or certificate program. Open to full-timeand part-time employees of 12 months or more.

Dr. Martin Luther King, Jr. Scholarship Awards up to $1,000 annually to applicants who best demon-strate the spirit of Dr. King’s message. Open to all employees ingood standing for at least one year and eligible dependents.

Career DevelopmentWherever you are in your career, CFLI can help you keepmoving ahead through career planning, goal setting andunique resources available only to Scripps employees.

Career Development WorkshopCharting your own professional development path is animportant part of reaching your career goals. This workshophelps you make the most of your opportunities at Scrippsby learning to align your skills, strengths and interests withthe strategic goals and future needs of the organizationand the changing health care industry.

Career Coaching Explore your next steps with individual career coachingfrom a CFLI talent development professional. Coachingcan give you the guidance to set goals and identify the resources within Scripps to put them into action.

Online Career ChatsChat online with a CFLI representative about career devel-opment programs, educational partnerships and resourcesavailable at Scripps.

Online Career ToolsOur convenient, comprehensive online resource centeroffers a variety of career development tools, online learningmodules and webcasts, and a wealth of health care careerinformation including overviews, wages, educationrequirements and more.

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Arizona State University RN-to-BSNScripps associate and diploma-prepared nurses can enroll ina fully online program to earn a registered nurse-bachelorof science in nursing (RN-BSN) degree through ArizonaState University.

University of Texas, Arlington RN-to-BSN and MSN Through fully online programs offered by the University ofTexas at Arlington, Scripps nurses can earn a RN-BSN orMSN in Nursing Administration.

Grand Canyon UniversityScripps nurses can choose from an RN-to-BSN or an MSNprogram with a focus on nursing leadership or education.Respiratory therapists can earn a BS degree in respiratorycare. Employees can earn a BS degree in health care admin-istration. Imaging technologists can earn a BS degree inmedical imaging sciences.

English at Work Provided in partnership with localcommunity colleges, this on-site vocational English program offers participants the confidence and language skills to improve workplacecommunication, increase patient

satisfaction and support career growth.

Kaplan Academic AdvantageDesigned to help employees manage their children’s academicneeds, Kaplan Academic Advantage enables employeesand family members to access programs and benefitsincluding Smart Track Online Learning in math and readingfor students in kindergarten through 8th grade, SAT, ACTand PSAT On Demand test prep for high school students,educational webinars and savings on Kaplan purchases.Visit www.kaptest.com/scripps for more information.

Scripps Physicians Health Care Business Certificate In partnership with Point Loma Nazarene University (PLNU)Fermanian School of Business, the Scripps Physicians HealthCare Business Certificate program is composed of six PLNUMBA courses over the duration of a three-semester year.Courses begin fall 2012, and physicians complete twocourses per semester. Each course is held one night perweek. Physicians who successfully complete the certificateprogram can apply to PLNU to continue the business programand earn an MBA. Certificate courses include:

• Basics in Accounting and Finance • Financial Management • Managing Human Resources • Healthcare Financial Management • Strategic Management • Organizational Leadership**Participants who complete the Scripps Physician Leadership Academy are eligible to waive the PLNU Organizational Leadership course.

Internships Scripps collaborates with local high schools, colleges anduniversities to enable students to explore roles in healthcare and gain firsthand experience as they work withScripps professionals.

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Clinical Education Loan Scholarship Application period opens in July and scholarships are awarded in September

President’s Scholarship Application period opens in January and scholarships are awarded in March

Dr. Martin Luther King, Jr. Scholarship Application period opens in October and scholarships are awarded in January

Tuition Reimbursement Apply year around; submit reimbursement within 90 days of course completion

Programs for both licensed and unlicensed employees combine classroom educationwith simulations, mentoring and hands-on experience to develop knowledge and skills,enhance critical thinking, and promote consistent, quality patient care across the system.

Opportunities include:

System-wide Patient Care Provider OrientationEverything we do at Scripps is founded on providing the best possible care for our patients.This orientation program promotes quality care from the start by providing role andScripps-specific education and information to all employees who have direct contactwith patients. The program includes training and information which promotessafe and effective job performance, including responsibilities relatedto infection control standards and the environment of care. Inaddition, the program covers patient care policies and procedures,patient and staff safety, patient rights, clinical skills requirements,cultural diversity, sensitivity and ethical aspects of care.

New Grad Residency Program Designed for the newly graduated registered nurse (RN),this innovative program aims to improve patient care quality and safety during the first year on the job. By trainingnew nurses and building confidence at the bedside, theprogram helps make the initial year of a nurse’s career alaunch pad to success.

Clinical Education

Dedicated to enhancing learning opportunities which supportScripps’ mission and vision for excellence in patient care, CFLI’sclinical education component offers an interdisciplinary

approach to education and training for Scripps clinicians and ancillarystaff. A full array of clinical and ancillary education options ensuresyou have the skills, information and confidence to carefor our patients and enhance your career.

Career Interest AssessmentsIdentify your best career choices by determining yourstrengths and interests through a career interest assessment.

Professional Development and Education FairsYear-round events offer opportunities to explore new careerpaths within Scripps, learn about education programs andfinancial resources, and meet with representatives fromlocal colleges and universities.

Back-to-School ClinicInterested in returning to school? This clinic helps adultlearners select the right school and program, understandthe transfer process, and access financial resources andacademic partnerships available through Scripps.

Career Resource CenterReorganization and changing business needs may impactsome positions. Should a position be eliminated, the eligibleemployee will continue to receive base pay and benefitswhile actively participating in Scripps Career Resource Center(CRC). The CRC provides additional support including careerdevelopment services, workshops, personalized job searchassistance, professional counseling, resume coaching and skillbuilding resources to aid in a successful career transition.

Emerging Leader Program See page 24 for complete program informationThe CFLI Emerging Leader Program offers nonmanagerialstaff the opportunity to discover what it takes to become aScripps leader and develop the skills for success. Participantsare paired with a mentor who provides guidance and supportthroughout the 12-month, self-paced program. Mentorsprovide individual counseling, work with the employee toset quarterly goals and offer ongoing instruction andassessment. The program also includes instructional coursesand opportunities to put new skills into practice, as well asa collaborative final project with department leadership.

Workforce Development MonthDuring the month of September, Scripps joins otherorganizations across the country in celebrating WorkforceDevelopment Month. Throughout the month, multiplelearning opportunities and special programming areavailable, along with contests and giveaways, to encourageemployees to pursue ongoing professional developmentand skills advancement.

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“ Working at Scripps has changed my life in so manyways. I’m proud to be the first in my family to receivea college degree, and that would not be possiblewithout Scripps’ tuition reimbursement programand scholarship opportunities.”—Jennifer Sakpraseuth, Admin Coordinator

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Clinical Information Systems (Coming Spring 2012)In conjunction with the migration of several systems(Centricity “Order Entry” and a new “User Interface” and thelaboratory order entry/tracking system), CFLI will lead thecoordination of staff education on the new functionalitythrough a combination of online and instructor-led training.

Teletracking Participants learn to identify Scripps-defined metrics forpatient throughput and how to use the system to monitorpatient flow to maintain safe and efficient hand-offs.

Prevention/Preparedness Training Scripps offers a comprehensive range of courses to prepareemployees for hazardous and emergency situationsthrough education and simulation.

• Emergency Response Training covers roles and responsibilities.

• Facility Evacuation includes hands-on practice in moving immobile patients.

• Fire Suppression covers proper methods for suppressing fires from a variety of origins.

• NIMS (National Incident Management) and CommandAware prepares leaders to conduct operations duringemergency events.

• Decontamination Training teaches tent set-up andsafely caring for patients.

• Hazardous Materials Handling teaches safety precautionswhen handling potentially harmful materials. 

• De-Escalation Using the Crisis Prevention Institute(CPI) curriculum provides communication techniquesto successfully intervene with problem behaviorsand improve patient and staff safety, security andwell-being.

• Safe Patient Movement promotes safe, injury-freemovement and transport of patients.

Emergency Nursing Transition ProgramThis 12-week program facilitates the transition of an experi-enced RN with a varied clinical background to an advancedbeginner emergency nurse. The program includes an onlineeducational component, lectures by expert speakers, hands-onskills and simulation as well as clinical orientation with trainedpreceptors in emergency departments across the system.

Intensive Care Unit (ICU) Nursing Transition ProgramThis 12- to 16-week program trains new and experiencednurses to become safe and competent intensive care clini-cians. The program fosters growth and learning throughclassroom lecture and testing, hands-on lab and simulationexercises, literature review and research assignments, andprecepted and mentored clinical experiences.

New Grad Maternal and Child Health (MCH) ProgramDeveloped for nursing staff interested in maternal and childhealth, this one-year program provides the learning envi-ronment and essential foundation for a rewarding andsuccessful career in maternal child health nursing. The firstsix months prepare nurses for the basics of maternal childhealth through a blended learning approach of didacticonline modules, assigned reading, videos, lectures, observa-tions, labs and clinical rotations in labor and delivery andpostpartum. Additional orientation to postpartum nursing(six to eight weeks) and Labor and Delivery (six months)are offered to trainees who will be working in these areas.Upon completion the RN takes primary responsibility forthe patient’s care and supervises the Care Team.

Perioperative Education Program (PEP)Designed to provide the essential foundation for a rewardingand successful career in perioperative nursing, this 10-monthtraining program uses a blended learning approach ofdidactic online modules, assigned reading, videos, lectures,observations, labs and clinical rotations in surgical services toprepare the transitioning RN to manage and deliver compe-tent perioperative patient care.

Preceptor Training Created for employees who wish to mentor and facilitate thetransition of new staff into the workplace, these classes coverthe important role of the preceptor, adult principles of learn-ing, communication techniques, learning plan development,problem solving strategies and critical thinking skills.

Electrocardiogram (ECG) Courses

• Basic Cardiac Rhythm Class This two-day course reviews heart anatomy and physiology,the conduction system of the heart, ECG waveformanalysis, rate calculation, basic arrhythmias and lethalarrhythmias. Arrhythmia analysis will include sinus, atrial,junctional, ventricular arrhythmias and heart block. ECGstrip analysis will be used extensively with hands-onpractice and interpretation.

• Advanced Cardiac Rhythm Interpretation Experienced ICU/telemetry nurses who have a workingknowledge of basic and lethal arrhythmias will learn aboutwide QRS tachycardia and how to differentiate betweenSVT with aberration and VT, axis deviation, bundle branchblocks and hemiblocks, atrial and ventricular hypertrophyand a systematic approach to reading 12-lead ECG’s.

Healing Touch Open to all employees, Healing Touch is an energy-based,non-invasive approach to health and healing that usestouch to clear, energize and balance the human and envi-ronmental energy fields, thus affecting physical, emotional,mental and spiritual health and self-healing. Healing Touchcomplements conventional health care and is used incollaboration with other approaches to health and healing.

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“ I’m thankful that Scripps’ financial support enabledme to pursue a masters in nursing. Scripps providesso many opportunities to grow in my career.” —Sharon Marcelo, RN

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Family and Friends CPR and Heartsaver CPR The following classes are designed for nonclinical employees,their family members and Scripps volunteers who wish tolearn emergency lifesaving skills for personal use with familyor friends and do not require course completion cards.These courses are not appropriate for Scripps clinicians.

• Family and Friends CPR Course: This course teaches thelifesaving skills of adult, child, and infant CPR and relief ofchoking.

• Heartsaver CPR, AED, and First Aid (classroom-based):Designed for non-clinical individuals interested in learningbasic CPR and First Aid. The course includes recognition ofheart attack, stroke and other life-threatening emergencies,adult, child, and infant CPR practice, Automatic ExternalDefibrillator (AED) practice and airway obstruction removaltechniques. Upon successful completion, a two-yearcourse completion card will be issued.

• Heartsaver CPR, AED, and First Aid (blended learning):This option is designed for non-clinical individuals interested in a blended approach to learning. Part 1 is anonline, self-paced course including recognition of heartattack, stroke and other life threatening emergencies; adult,child, and infant CPR practice; Automatic External Defibrillator(AED) practice and airway obstruction removal techniques.Part 2 is skills practice, and Part 3 is a skills test; both arecompleted with an instructor. Upon successful completion,a two-year course completion card will be issued.

The American Heart Association strongly promotes knowledge and proficiency in CPR and hasdeveloped instructional materials for this purpose.  This material is supplied on a cost basis. Itsuse in an instructional course does not represent sponsorship by the American Heart Association.Any fees charged for such a course do not represent income to the Association.

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Life Support From basic training for clinical and nonclinical employees toadvanced skills for health care workers, Scripps provides awide range of life support courses. Courses are convenientlylocated on-site or taught online with an in-person skills check.

Basic Life Support (BLS) CoursesUpon successful completion of one of the followingcourses, participants will receive a course completion cardvalid for two years.

• Basic Life Support for Healthcare Providers InitialCourse (classroom-based): For health care professionalswho do not have a current cardiopulmonary resuscitation(CPR) card.

• Basic Life Support For Healthcare Providers InitialOnline Course: For the experienced health care providerwho has previously had an AHA BLS for HealthcareProvider card or similar training/experience.

• Basic Life Support for Healthcare Providers RenewalCourse (classroom-based): For health care providerswho currently hold an active (not expired) AmericanHeart Association BLS for Healthcare Providers CPR card.

• Basic Life Support for Healthcare Providers RenewalOnline Course: For health care providers who currentlyhold an active (not expired) American Heart AssociationBLS for Healthcare Providers CPR card. Complete the online course and then attend a skills session.

Advanced Cardiac Life Support (ACLS) CoursesUpon successful completion of one of the followingcourses, participants will receive a course completion cardvalid for two years.

• Advanced Cardiac Life Support Provider Course (classroom-based): In this 12-hour, two-day course, partici-pants will learn to recognize cardiac arrest rhythms andthe most common bradycardias and tachycardias, andhow to manage cardiorespiratory emergencies using thesystematic ACLS approach.

• Advanced Cardiac Life Support Renewal Course (classroom-based): This four-hour renewal course is forhealth care workers who hold a current (non-expired)American Heart Association ACLS certification and areactively working in the health care field.

• Heartcode ACLS (blended learning): This two-partcourse is designed for health care workers who have acurrent (non-expired) American Heart Association ACLScertification, recently expired ACLS certification, or similartraining and knowledge. Participants should be activelyparticipating in resuscitation activities and have masteredthe algorithms, pharmacology and ECG rhythms. Part 1requires completion of the American Heart Association’sHeartcode ACLS Online course. Part 2 is a megacodetesting skills session.

• Pediatric Advanced Cardiac Life Support Course: Inthis 12-hour, two-day course, participants will learn in-formation regarding the recognition of and interventionsfor respiratory failure, shock and cardiopulmonary failurein infants and children.

• Neonatal Resuscitation Program (NRP) Renewal Course:Open to participants with a current American Academyof Pediatrics NRP card, this two-part course includes anonline portion that details the knowledge and skills thatmay be performed during the resuscitation of a newbornfollowed by a hands-on skill validation session.

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Core Leadership Competencies

Character • Relationships • Service • C

hange

• R

esul

tsLeadershipDevelopment

at Scripps

LeadingKnowledge, skills, and

behaviors for leading andmanaging others

Leadership Aligning with strategic and

operational objectives to achieve results

The LeaderSelf-awareness and

individual leadership style

Relationships Results

Character Change

Service

Five Core Leadership

Competencies

The Leader: Developing self-aware-ness as a leader and understandingindividual leadership styles.

Leading: Cultivating the knowledge,skills, and behaviors required to ef-fectively lead and manage in thechanging health care environment.

Leadership: Aligning leadership withScripps’ strategic and operationalobjectives to produce results.

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Leadership Development

Founded upon Scripps leadership core competencies, CFLI’sleadership development programs equip current and emergingleaders with the knowledge, skills and resources for leadership

excellence. Drawing on the experience and expertise of seasoned leadersfrom across the system, programs focus on three key elements thatsuccessful Scripps leaders share.

Emerging LeaderGives high-potential, non-management employees anopportunity to learn more about the leadership role andthe knowledge and skills needed to be a successful leader.

Year One Leadership OnboardingOnboards new Scripps leaders by sharing expectations and resources for leadership success at Scripps.

Best Practices ForumsPromotes consistency and collaboration system-wide bybringing leaders together to share processes and adoptworkplace best practices.

Change for Leaders & Blueprint for SuccessA best-practice model that provides consistent guidancearound leading and managing change in an efficient andpredictable manner across the organization, this programincludes two interdependent and mutually supportingelements: Managing the change project and managing thepeople aspect of change.

Ongoing Leadership DevelopmentOffers a selection of resources and tools to support leaders’individual growth and strategic success.

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CFLI offers a range of programs designed to benefit leaders at all stages, from employees aspiring to be future leaders toexperienced leaders seeking lifelong learning and development.

Emerging Leader Explore the Scripps leadership experience.

Program OverviewThe Emerging Leader Program offers non-managerial staffthe opportunity to discover what it takes to become aScripps leader and develop the skills for success. Participantsare paired with a mentor who provides guidance and supportthroughout the 12-month, self-paced program. Mentorsprovide individual counseling, work with the employee to setquarterly goals and offer ongoing instruction and assessment.The program also includes instructional courses andopportunities to put new skills into practice, as well as acollaborative final project with department leadership.

EligibilityScripps full-time and part-timeemployees of one year or more who meet the followingrequirements may apply forthe program:

• Obtain a letter or recommendation

from the manager

• Submit a completed application endorsed by the administrative director

• Complete the Career Development Workshop course(see page 15)

Courses Gain essential skills through a series of courses designed tobuild knowledge in key leadership areas:

• Uniquely Scripps• Crucial Conversations• Transition Into Leadership• Project Management and Performance Improvement • Blueprint for Success (Change)• Presentation Skills • Business Writing

Emerging Leader Simulation WorkshopApply the skills and knowledge learned to manage relevantworkplace scenarios.

Emerging Leader Capstone ProjectThe final project partners participants with departmentleadership in an assignment that builds on newly learnedskills, techniques and knowledge gained in the EmergingLeader program to contribute to the organization’s strategicgoals.

Year One Leadership OnboardingPart I: Leadership Orientation Master the skills, knowledge and confidence to excel as aScripps leader.

Program OverviewThe Year One Leadership Onboarding Program puts newleaders on the track to success with strategic knowledge,skills and guidance. Learn about organizational prioritiesand operational processes to improve performance andeffectiveness in the first year as a Scripps leader. The four-session program includes networking and validation ofknowledge and skills with Scripps leaders and interactionswith subject-matter experts from across the organization.

EligibilityAll supervisors, managers and directors are expected toenroll in the program within the first 30 days of assuming aleadership role.

CoursesIn four all-day sessions, Scripps leaders from across the sys-tem introduce participants to organizational policies andprocesses, aligned with core leadership competencies:

• Welcome to Scripps Leadership: Scripps president andCEO welcomes new leaders, describes his expectations ofScripps leaders, and presents his philosophy of leadership.

• Strategic Goals and Fiscal Year Objectives: Reviews thestrategic goals, objectives and organizational structures.

• Values-based Decision Making: Introduces the decision-making framework used at Scripps to ensure leaders makegood decisions that align with organizational values.

• Audit and Compliance for Leaders: Outlines the role ofleaders in ensuring departmental and organizationalcompliance.

• Human Resources Nuts and Bolts:Provides information on Scrippsworkforce processes and policiesregarding Human Resources Infor-mation Systems (HRIS), benefits,compensation, employee relations, recruitment, workplacesafety, learning and developmentand more.

• Department Financials 101: Introduces the basic financialmanagement processes at Scrippsincluding basic definitions, readingfinancial reports and identifyingand responding to financial variances.

• Talent Management: Provides information on Scripps’talent management philosophy andprocesses including recruitment,TalentMine, affirmative action andselection.

• Leaders Connect: Describes toolsfor effectively connecting withstaff and creating a “Great Place toWork” environment.

• Workplace Harassment: Reviews California state lawrequiring supervisors toensure a harassment-free workplace.

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Leaders who completedthe Leadership Orien-tation say the programimproved their overallknowledge, skillsand attitudes aboutleadership at Scrippsmore than 75 percent!

“ I feel honored to have participated in the Emerging Leader Programas a mentor. Not only did I enjoy helping my mentee develop herleadership knowledge and skills, I also benefited from working withand learning from an amazing individual from a different profession.Even after graduation, we remain in contact. The benefits areongoing.” — Kathleen Blechertas, Manager Physical Therapy

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Labor Management: Kronos Advanced SchedulingEffectively scheduling employees is key to achieving impor-tant labor management outcomes. In this course, participantslearn how to utilize Kronos electronic tools to efficientlyschedule department staff, enabling the organization tooptimize its human capital at locations across the system.

Best Practices ForumsBest Practices Forums bring leaders from across the organi-zation together to review processes and adopt workplacebest practices. With the goal of promoting consistency andcollaboration among peers and improving successful pro-grams, Scripps leaders share innovative best practices andidentify the best processes to implement system-wide.

StandOut: In PracticeStandOut helps leaders and their teams improve performanceby leveraging and sharing employee strengths. Using thenewest research technologies from The Marcus BuckinghamCompany (TMBC), this half-day, interactive workshop com-bines action-oriented strengths assessment and training toidentify the personal edge that will help leaders and teamsat work. The assessment measures Scripps leaders on ninestrength roles and recommends ways to utilize those strengthsto make the greatest possible impact.

Advanced Leadership StudiesScripps is committed to offering high-potential leaders theresources and support to achieve top performance, providestrong leadership for the future and achieve our values,mission and objectives.

Scripps Leadership Academy High-potential leaders enhance their skills and knowledgewith a one-year program that incorporates classroomlearning, hands-on experience and information sharing.Participants gain access to top leadership and engage inopen, honest dialog on a wide variety of topics that affectleaders. Scripps senior executives provide participants withvaluable information to help leaders succeed at the highestlevels of Scripps. Refer to the Scripps Leadership Academyapplication for eligibility requirements and guidelines.

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Year One Leadership OnboardingPart II: Leadership EssentialsLeaders at all levels benefit from proven techniques, toolsand strategies to overcome challenges and be successful.

Program OverviewNew and seasoned leaders alike enhance leadership skillsand knowledge through group learning modules, pre- andin-class activities and on-the-job validation. Participantslearn how to successfully lead by ensuring quality,managing people effectively, selecting the right talent,leading organizational change and more.

CoursesAll courses are required for the new Scripps leader enrolledin the Year One Leadership Onboarding program. All Scrippssupervisors, managers and above are also welcome toparticipate in any program course.

Selecting and Developing Talent Participants learn to use talent-based selection to recruit,hire and develop superior employees who share Scripps'vision of excellence and achieve results.The course alsoincludes an introduction to Red Carpet, our online onboard-ing tool that gets new employees started on the rightfoot, and Green Light, which personalizes learning to theemployee’s individual needs and tracks essential educationtied to compliance, regulatory and job-specific needs.

Uniquely ScrippsThe Scripps brand stands for a superior level of care andservice. This course provides an overview of the Scrippsbrand and the role of leaders in developing and sustainingoperational processes that contribute to Scripps’ exemplaryreputation. Participants will focus on organizational mission,values and goals, the philosophy of patient care, maintainingand improving employee satisfaction and implementingdepartment standards to achieve excellence.

Managing People at Work Top-performing departments share a common element:effective management. Participants learn about leadingthe five generations in the workplace; labor relations andemployee work values; and different styles of communicationand problem-solving among employees.

Coaching for ResultsCoaching and developing talent is a strategic investment inScripps’ future. Participants learn how to implement acoaching process that enhances employee engagement.

Creating a SAFE Culture and Performance Improvement Creating a SAFE culture means improving processes toprevent errors and ensure safe, quality care. Leaders learnthe principles of a SAFE culture and the Plan-Do-Check-Act(PDCA) performance improvement methodology.

Change for Leaders & Blueprint for SuccessA best-practice model that provides consistent guidancearound leading and managing change in an efficient andpredictable manner across the organization, this programincludes two interdependent elements: Managing thechange project and managing the people aspect of change.

Managing Financial PerformanceSuccessful financial performance is a critical outcome fororganizational success. Participants learn about informationand resources to help manage financial performance,including online tools, finance language and managingdepartmental budgets and variances.

Performance Management Scripps’ performance management helps leaders effectivelymanage staff performance to achieve organizational goals.Participants learn about Scripps’ performance managementphilosophy, how to achieve optimal performance from staffand key elements of effective performance reviews.

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“When department leaders understand the power ofengaging employees, the employees really drive processimprovement. Embracing best practices is key to creating a true ‘patient-first’ culture at Scripps.”— Kevin LaChapelle, Director, Support Operations

Assessneeds & performance

gaps

De nedesired outcomes

& goals

Design& developsolutions

Implementrevise & evaluate

solutions

De nedesired outcomes

Performance Consulting Process

Adjunct Faculty Scripps is committed to the philosophy that leaders teach. Tothat end, leaders who are interested in teaching, motivatingand inspiring others have an opportunity to share theirknowledge, expertise and passion through the Adjunct Facultyprogram. Adjunct faculty members play an essential role infacilitating strategically aligned organizational learning by:

• Transferring organizational knowledge and experience to others.

• Contributing to the growth of Scripps employees.

• Demonstrating by personal example the importance of sharing knowledge.

Scripps executives who have a passion for teaching andsharing expertise; content experts who teach CFLI programcourses; and Scripps Leadership Academy alumni are eligibleto participate.

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Learning Solutions For Enhanced Performance

From helping managers increase results and ensuring ongoingperformance improvement to developing targeted learninginitiatives across the continuum of care at Scripps, CFLI offers a

range of programs and resources to support and promote individualprofessional development and organizational success.

Scripps Leadership Academy Alumni Academic SessionsBuilding on the enormous success of the leadership academy,the Scripps Leadership Academy alumni (SLAA) group pro-motes leadership development among academy graduatesthrough continued education, networking and service toScripps. SLAA Academic Sessions is an annual series with amix of speakers that includes alumni, executive leadershipand the academic community. Each year, program curricu-lum is based on feedback from alumni and the executiveteam to ensure the program provides targeted, effectivetraining for participants and continues to incorporate themost relevant topics.

Scripps Physician Leadership Academy (PLA)To meet the challenges of health care reform, Scripps aimsto teach physician leaders to lead and co-manage. Led bythe Office of Medical Management, the Scripps PhysicianLeadership Academy focuses on building the leadershipcompetencies of physician leaders, increasing their leadership

knowledge through classroom and self-developmentlearning options. The program also includes an individualdevelopment plan that includes mentoring, coaching andshadowing of physician and executive leaders.

Scripps Physicians Health Care Business Certificate In partnership with Point Loma Nazarene University (PLNU)Fermanian School of Business, the Scripps Physicians HealthCare Business Certificate program is composed of six PLNUMBA courses over the duration of a three-semester year.Courses begin Fall 2012, and physicians complete twocourses per semester. Each course is held one night perweek. Physicians who successfully complete the certificateprogram can apply to PLNU to continue the business programand earn an MBA.

Certificate courses include:

• Basics in Accounting and Finance • Financial Management • Managing Human Resources • Healthcare Financial Management • Strategic Management • Organizational Leadership*

*Participants who complete the Scripps Physician Leadership Academy are eligible to waive the

PLNU Organizational Leadership course.

The Advisory Board Fellowship Developed to support the highest level of leadership skillsand enable Scripps leaders to contribute to Scripps and thehealth care industry on a national level, this two-year, presti-gious fellowship allows a few select leaders to gain valuableexperience and prepare for a high-level leadership role atScripps. Participants meet quarterly in Washington, D.C.with health care leaders from across the country to discusspertinent issues facing individual organizations and healthcare as a whole. These quarterly meetings give participantsan opportunity to share and gain valuable insight intotop-level health care leadership.

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Performance Improvement Consulting At Scripps, learning drives quality. CFLI staff members workcollaboratively with key partners and stakeholders acrossScripps to thoroughly assess needs, fully define objectivesand create customized, comprehensive solutions. The CFLIteam of professional development specialists(PDS) focuses on curriculum developmentand program design tailored to eachunique project or situation. Fromimplementation to evaluation,CFLI stays involved at everystep to provide supportand ensure the best out-comes.

Scripps PerformanceImprovement Certifi-cate ProgramAs part of our commit-ment to continuousimprovement, CFLIprovides advanced per-formance improvementeducation to sharpen theskills of individuals creatingand leading performanceimprovement projects at Scripps,as well as standardize performanceimprovement knowledge and expertiseacross the system.

The Scripps Performance Improvement Certificate Programfollows a structured methodology to introduce provenprocess improvement principles, tools and techniques.Scripps has adopted the Plan-Do-Check-Act methodologyto organize performance improvement projects and appliesestablished statistical process control techniques, dataanalysis, planning and experimental design methods. This

data-driven methodology is used to reduce or eliminatedefects, waste or quality problems in safety, service delivery,management and other business activities. Participantslearn tools and techniques to successfully launch a project,develop and transition it from phase to phase, and finally,

how to complete a strategically aligned projectand evaluate its success.

Participants are selected byScripps leadership and are as-

signed a high-priority projectbased on organizational

strategic objectives. Eachproject team works witha mentor and reportsregularly on the statusof their projects toexecutive stakeholders.Completed projectsare presented to theExecutive Cabinet at

a special graduationevent.

Since its inception in 2010,the Scripps Performance

Improvement Certificate Programhas graduated multiple cohorts.

Past projects include:

• Improving Productivity and Labor Efficiency inInterventional Radiology

• Improving Efficiency, Timeliness and Accuracy of the Nursing Initial Assessment

• Reduction of Linen Costs

• Reduction in Sitter Allocation, Reassessment and Discharge Variation

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Do

Plan

Act

Check