Scott Shaffer1718 N. Ashland Avenue 1F

Chicago, IL 60622(773) 824-5092

scottshaffer95@gmail.com

Objective: To return to my hometown of Pittsburgh, Pa and obtain a position in a growing company that will enable me to use my strong organizational skills, educational, and professional experience.

Management Experience

Coach USA-Chicago Trolley and Double Decker Company

Chicago, IL March 2013-Present

Director of Retail Operations

Directed a multi-unit retail division for the city’s largest sightseeing tour company that generated 1 million in annual sales at a 35% profit margin

Multi-Unit merchandise buyer and designer Raised yearly sales of the retail division by 15% by designing new

product lines Responsible for the design, store layout, and opening of the retail

outlets Responsible for all personnel aspects including hiring, training, and

scheduling Responsible for creation and maintaining budget controls for the retail

division Developed and implemented new marketing/branding strategies to

increase visibility in the market place Developed and executed training plans to improve customer service and

decrease turnover Created inventory controls to properly maintain a monthly product

inventory of $70,000

Assistant Director of Operations November 2011-February 2013

Responsible for scheduling of 150 employees Implemented new training policies and procedures Implemented a new scheduling system to improve labor costs Implemented new computerized ticketing systems to streamline service

and control cash flow In charge of direct oversight of our retail operation Increased sales on both of our tour and retail operations by over 15%

through our new ticketing system and diversified product lines.

Park Grill

Chicago, IL July 2004-October 2011

Assistant General Manager November 2009-October 2011Service Manager November 2008-November 2009Purchasing Manager January 2008-November 2008Floor Manager May 2005-January 2008Café/Retail Supervisor July 2004-May 2005

Responsible for multi-unit management of day to day operations for a hospitality company that generated over 10 million dollars in sales annually

Responsible for the coordinating the opening of the largest outdoor venue in the state of Illinois each year for six years

Responsible for controlling budgets including labor, food cost, beverage cost, andmarketing costs

Assisted in generating marketing initiatives and executing the marketing plans

Responsible for hiring, training, and scheduling a staff of 200 employees Created training plans Responsible for multiple menu creations Responsible for coordinating and executing all live entertainment

including concerts, radio broadcasts, and televised morning shows Created inventory controls for both food and beverage Responsible for controlling a food inventory of $100,000 monthly and a

beverage inventory of $75,000 monthly while maintaining a 30% food cost and a 20% beverage cost

Responsible for all food and beverage purchases Coordinated contracts with vendors Executed private events ranging in size from 25 ppl-1500 ppl that

included weddings, corporate events, and charitable fundraising Responsible for all computer programming Experienced in managing seasonal sales shifts that could see weekly

sales from $250,000 to $25,000.

Additional Experience

Hyatt HotelsCorporate Management TraineeChicago, IL 2003-2004

Management InternColumbus, OH 2002-2003

Bravo Restaurant GroupFloor SupervisorColumbus, OH 2001-2002

Education

Ohio State UniversityColumbus, Ohio1999-2003Bachelors of Science Degree: Hospitality ManagementMajor GPA 3.67

References: References can be provided upon request

Summary: I have gained tremendous experience through my time in the hospitality and retail industry in Chicago. I understand that to succeed you must be an extremely motivated and passionate about what you do to stay ahead of the competition. If given the opportunity I can assure you will not find someone else who will give you the time, the skill, and the effort that is required for continued growth and success.