scorecard report remittance 2010

8/17/2019 Scorecard Report Remittance 2010

1/34

A :

C A C

M O, E B L R

IA D

J 18, 2010

FIA DAF


2/34

2

I

T 15 LA C ,1

.2 W (RSP)

,

, 50,000

3 .

T . I

. W 2010, ,

2009, 5 . A, RSP

70 . U

, , , , A+. T,

RSP.

W

(MTO), . I

, 76 ,

MTO . O, 63

100,000 , 46

, . W MTO

L A C 94

, . O,

MG ,

RSP, (59 ) RSP.

T 39 ,

15 90 U.S. L

A C, . T

, , , ,

.4 R

,

, ,

MFI .

1M, C, G, E S, D R, P, E, H, J, H, B,

N, P, G, B.2

D G O, E B, T C, J B, E

G, M H S 2009 J 2010.3

A , , , ,

, , D R .4 R ,

, . N, . T

,

.


3/34

3

T . T

. I

70 2,500

U.S.L A C .5 T , , , . T

. S

L A. T

.

I ,

. T

,

. C ,

, ,

, .6

T , , , . T

. T , ,

. B

,

. A ,

. T , , . A

, .

T

. I ,

. T

, ,

. T 16

.

5 F , ,

. T .6 L .


4/34

4

T 1: S II D

P N . P

(C2C), (C2A), (C2HD), (A2C), (A2A),

(A2HD), I (I2C),

I (I2A),

RSP.

S

C N RSP

F T

F C

C

T S

P N

P T RSP

P T 15

R R RSP (

100,000 )

B R RSP

D 7

MFI R MFI RSP

F P RSP

F P RSPS

(F)

E P RSP

I P RSP

C

V P RSP

RSP

A

U 16 , 39

. E 0 4, 64

( T 19 A). T ,

16

13 . L

, , , .8 T

A+ , , W F, , V V, MTO

.

7 ATM .

8 T 16 T 1


5/34

5

T 2: RSP S (%) G***

G 1* G 2*

A B+

W F A A

V A A

V B+ A

D D E B+ B+

S B B

R Q B B

A F B B

W U B B

L N B C+

R E B B

MG B B

D T B B

B A B B

BHD B C+

G B B

B T S B C+

I B C+

G B C+

E D G&T

C

B B

O V B B

B C+ C+

B C+ C+

B A C+ C

M (N) C C+

U C D+

R P C

U B+

G E B

M C+

B I C+

O E B

C BB A C+

D S (USPS) C+

F E C

J N O C

C C

L C

*I 64 ; ** D 48

; *** B .

I , .


6/34

6

T U.S.L A 70

15 . H ,

, . T

L A

. T U S L A C

2,500 50,000 ,

M. RSP ,

60 .

W 9 RSP ,

C2C ,

. H, :

(10 40 ) C2C ,

(31 40 ) , I , 17

, .

I ,

,

. T

. T

. T

MG, W U V,

V. T .

T 3: RSP # (%)

10 8 13

F 4 7

U 47 80

T 4: RSP (%) D (.)

MG 13 10

W U 9 30V 9 8

8 3

V 7 3

R 6 8

U 6 3

D 6 3

O 32 32

9 A ,

.


7/34

7

R ,

. T

2010 2009, 5.0 US$200 ( T 11). T 2010

, : 70

3.5 6.5 . T

1 9 .

T 5: C US$200 F F

A 4.15 1.19 5.00

R 8.43 3.36 7.92

S 1.8 0.8 1.5

T ,

U.S. , RSP . T

RSP . B

. T 15

39 . A

, U.S. .

T 6: RSP

(%)

B A (SS) M 1.58

BHD D. R 2.01

D T E 3.00

G M 3.00

D D E M 3.04

A F E S 3.50

F E H 3.50

E D G&T C G 3.70

W F M 3.73

B A E S 4.50

B E S 4.50U E 4.59

J N O J 4.83

V M 4.86

C M 4.90

D

R 2,500

. T , ,

. W M G . N (46 )


8/34

8

RSP: M G, V, , W U,

V. P .

A ,

, .

H, : M 21 RSP H G . I

, ;

, . C RSP, RSP

,

.

A , RSP . O 15 , MG

, V, V, , R, W

U, , RSP : UMT B, V G, R N.

D RSP, (59

) RSP. V , 7

. A, U, D, I

, M. I M N,

RSP , , D V (7 ) M

A F (9 ) N. I D R, RSP 8 9

: L N, M E, P E, R P,

U V.

S , J G,

RSP , W U MG . C,

, M, G, E,

RSP.

T

. O ,

. B 70

, 10 . O ,

, 5 ,

L A, 7 3.5 , . P, A,

L A C, , MFI .

I RSP , MTO RSP

64 . MTO

RSP. B RSP ,

. MFI RSP

, , , MFI .


9/34

9

T 7: T RSP T P I: S A P L (%)

I

B

B 64.0 5.4 .2

NBFI 1.0 .0 .0

MFI 1.1 .1 .1

C U 6.7 .4 .0

R 9.6 .2 .0

F 3.5 .0 .0

P 2.5 .0 .0

O 5.0 .0 .0

N: 0 0.05

.

T RSP. W U MG

, 1,000 ,

RSP. A , W U MG

RSP . I

95

. O MG, . B

, 60 W U MG

. W U

NBFI. MG , .

MFI W U, MG, V.

T 8: T 10 MTO P T L A: S A MTO P L (%)

B BFI FI C

F .

*

MG 58.3 0.9 2.6 11.3 19.3 1.9 0.9 4.8 1,481

V 73.3 1.3 0.0 4.6 5.4 2.6 0.2 12.6 92

73.8 0.2 0.6 8.4 6.6 3.0 0.1 7.4 228

R 82.8 0.1 0.6 4.3 1.9 3.2 0.3 6.7 53

W U 59.7 3.7 1.9 4.7 19.6 2.1 0.1 8.4 1,247

V 79.8 0.2 1.5 1.9 5.7 2.5 8.4 60

U 63.2 0.4 0.8 5.7 10.8 2.0 9.6 7.4 55

D 89.7 0.2 0.0 1.3 5.0 1.4 2.5 28

I 94.8 0.4 4.8 10

W F 81.8 18.2 16

O 80.7 0.5 0.3 4.2 4.5 1.8 0.1 7.9 271

* N

. N: B MTO ,

0.5 .


10/34

10

T RSP

. O RSP, R

, 35 ,

54 . V, , .

T 9: G C P L P (%)

MG 42 58

R 35 65

V 36 64

W U 40 60

40 60

V 69 31O 41 59

A RSP 42 58

54 46

C

C

RSP . T

, , ,

, RSP. T

RSP

. T, RSP .10

T 86.2 . T

. N

, 60.1 , 61.4

, 46

RSP. T

RSP .

A RSP,

, , .

V, V . F,

V . A V

, M ,

V . I , W U .

10 T 1000

F J, 2010.


11/34

11

F 1: C 5 RSP L A C

Consumer Satisfaction

0

10

20

30

40

50

60

70

80

90

100

Fee Transparency FX Transparency Ease of use Inexpensiveness Value

RSP

P e r c e n t s

a t i s f i e d

o r s t r o n g l y

s a t i s f i e d

Xoom Vigo Viamericas

MoneyGram Western Union Other

3. C C A

C

T U S L A C

, . F ,

. C, 13

, . H,

, ,

.11

T 53,000

. T 2,500

. N

:

L A. T

RSP . O

RSP ,

. A,

.

11 O 2006.


12/34

12

. G F A CW ,

( F 1 ). W

, ,

.

T 10: R L A C: B F

C A

($ )

GD

(%)

C

($)

(#)

A C

(%)

25,145 2.5 232 21 20,611 6.2

C 4,842 2.3 100 15 2,288 5.8

G 4,315 12.7 298 14 3,398 5.0

E 3,788 18.3 517 16 1,362 4.5

D . 3,148 7.5 320 18 1,919 5.7

2,960 2.6 109 14 1,865 4.0

E 2,822 5.9 200 14 3,332 3.8

H 2,707 21.6 338 14 1,480 4.3

J 2,034 17.9 754 9 589 6.5

H 1,184 30.0 136 7 437 6.4

B 1,097 8.1 103 11 1,527 6.1

1,056 18.1 195 20 497 5.0

700 5.7 109 9 755 5.0

G 415 36.7 528 7 115 8.0

B 4,746 2.5 232 9 13,022 6.6

S: C B , W B D , .

F 2: R P L L A C

0

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

0 1,000 2,000 3,000 4,000 5,000

T C R (US$ )

U R P

L

N: M B, ,

.


13/34

13

F 3: C R L A

0

1

2

3

4

5

6

7

8

9

0 500 1,000 1,500 2,000 2,500 3,000 3,500 4,000U P P

C R ( % )

N: M B, , .

T 11: C US$200 L A C

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010

B 10.1 6.7 5.6 6.1 4.3 6.1

C 10.1 8.7 6 5.9 5 6.8 4.4 5.2 4.4 5.8

C 13 12.9 12.4 12.4 12 12.4 12.8 ND 17

D

R.

9.4 8.4 7.2 7.1 6.4 8.2 8.4 5.9 6 5.7

E 5.7 5.1 4.4 3.9 3.8 3.8 4.2 3.7 3.8E S 6.7 6.2 5.8 5 5.2 4.8 5.2 4.3 4.5 4.5

G 7.4 7.3 7.8 6.3 5.6 6.2 5.8 5.6 5.0

H 9 8.1 10.4 7.9 6.7 7.2 7.3 5.2 7 6.4

H 6.9 6.9 6.2 5.8 5.8 3.6 4.84 5.7 4.3

J 9.8 10 12.7 8.8 8.2 7.1 7.8 6.4 6.7 6.5

M 8.8 9.3 7.5 6.2 6 6.2 5.7 6.6 5.6 6.2

N 7.5 7.5 7 6.7 5.2 5.2 4.7 5.0

P 6.2 6.1 4.6 4.4 3.6 3.8 4 4.0

V 7.4 8.6 5.2 8.2 ND ND

G 8.0

B 6.6

P 5.0

N: .

T . O

, 70 . B

G, 95 ,

.


14/34

14

I P, , MFI , 50 . I G,

43 . B G

7 . I D R, ,

84 . S, .

I B, , MFI 17 ,

16 28 .

T 12: I (%)

B BFI FI C F * A

B 28 6 17 16 8 17 0 7 100

B 86 0 0 10 0 1 0 4 100

C 84 8 0 0 1 7 0 0 100

D.R. 12 0 1 0 0 4 0 84 100E 60 0 1 9 3 6 0 19 100

G 95 0 0 1 1 0 0 3 100

G 7 1 0 0 37 3 0 53 100

H 88 0 0 3 6 1 0 2 100

H 30 2 15 0 15 12 0 26 100

J 40 4 0 8 22 12 8 6 100

M 79 0 0 5 11 1 2 3 100

N 77 6 3 2 2 2 5 1 100

P 75 0 9 1 4 9 0 1 100

P 23 0 50 0 0 23 1 2 100

E S 75 1 2 12 4 0 0 6 100* O D R H .

T . I C, 14

. B , 75 ,

C. T

C A, 89 . R

C A. C

S A, 6 . MFI

S A 4 ,

. R M, 11 ,

.

T 13: P I T: S A P L

B NBFI MFI C U R F P O* TOTAL

C 14 0 1 1 2 5 1 75 100

C A 89 1 1 3 3 0 0 3 100

M 79 0 0 5 11 1 2 3 100

S A 75 2 2 7 2 5 0 6 100

AC 76 1 1 5 7 2 1 7 100

N: * O C .


15/34

15

B L A C ,

. I ,

GDP , P 16 . M

, 41 9,332, . E

, 25, GDP. C

. I,

. B

, . M

, ,

,

. C , ,

.

T 14: C L A B I

B B

B

B

(%)

(%)

B 12 323 27 54 24

C 18 3,991 222 47 31

D R. 12 674 45 45 21

E 25 951 38 44 26

E S 8 291 36 44 8

G 19 1,689 89 43 8

G 6 30 5 30 17

H 9 154 17 45 9

H 17 783 46 23 13

J 7 140 20 39 25M 41 9,332 288 35 19

N 8 247 31 46 17

P 16 259 16 42 8

P 17 1,920 113 57 35

T 215 20,784 97 41 21

B RSP. O , 75

W U MG E S. O , 12

W U MG M. I ,

W U MG. I D

R, 315 MG W U.

I H, W U 90 ,

MG 43 . I , ,

MG W U.

T 15: B P W U MG B

G

B

G (%)

B 88 51 33

C 113 533 11


16/34

16

D R. 0 315 25

E 112 415 28

E S 149 86 75

G 670 860 58

G 0 10 17

H 90 43 44

H 292 387 76

J 0 49 14

M 1,491 4,231 12

N 33 47 25

P 19 11 13

P 199 867 29

G T 3,256 7,905 31

C . I

L A C,

. O, 63

100,000 , 46

. I , , ,

. O P

. T ,

. O 22 36

.

F 4: U C P L P L A

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0

B

C

D

.

E

E

G

G

H

H

J


17/34

17

T . S

A 70 (

B), 48 . T

C, . I C J, H, D R, 47

39 . I C

A, 47 . C

, 53 89

, . T D R

.

F 5: U

0.0

10.0

20.0

30.0

40.0

50.060.0

70.0

80.0

C

C A

A

I L A C,

. A F 6 ,

, NBFI. T

, , . P , ,

. C

MFI ,

.

F 6: U

65 6461

53 51

38 37

12

58

0

10

20

30

40

50

60

70

NBFI R B F MFI CU O P T


18/34

18

4. A C

R . F

:

, , ,

, MFI . R

,

.

R

, ,

. O

MFI . I

,

. O , ,

, ,

, , . O,

,

,

.

T L A C,

. O ,

() : H

G. I , MFI , , MFI

. E, E S, C, D R H

, , MFI, , (NBFI),

C B . F,

. I ,

1989 G 2005

N. H

.

T 16: A P L A C

C

A

H / /

G L B G F 2002

B

F

E L G I S F (LGISF) 1994

E S L I F B D 849 2000; LE DE

BANCOS DECRETO N. 697 1999

1999

C R E 8 2000 , J D

B R C

2000

B, F

MFI/C

U/NBFI


19/34

19

D R. M F L, N.183 2002

H L S F (D 129) 2004

G D F C L A 1989 1989

B L B E F, N. 1488 1993

M B L 1993

P L S F ( M) S (L 26702) 1996

P L 861 G B, F O E C 1996

J R L O R S J 2002

N L G B, I F N B G

F

2005

A

L L A C.

N ,

US$10,000: H, H, N.

E ,

(AML) . E AML ,

2001.

M AML . F

,

, . T

.

T 17: R M T L A CI

C

A

$10,000

B

A

$10,000

B

B R UIF/032/99 I

E E

I F

1999

C D 633 1993

D

R.

I F "R

T E

S C M

N US $10,000, S T

C B C"

2007

E L R L

A

2005

E S L C L D

A

1998


20/34

20

I

G L C E L D

O A D 67

2001

G M L (PREVENTION)A

2000

H C 95 C

B, M S

, F E A

T H

2000

H L C D L

D

2002

J P C A 2005

M B L 1993 1993

N N

, ;

2009

P L 374 T B U

S P

C P

M L

1994

P R 6561 2009


21/34

21

A 1:

18: ..AC

14. : D, C D , C , 64 . 3

D 14 C 14 D 14

(

1)*

(

2)**

#

F F

/

C

/

B

49 30 3 4 3 2 2 3 3 4 2 3

W F 46 31 4 3 4 1 4 2 3 2 4 4

V 44 34 3 3 3 3 3 3 3 4 3 4

V 44 32 3 4 3 3 2 3 3 4 3 3

S 43 27 1 1 2 3 2 2 4 3 4 4

R Q 42 26 2 2 2 3 2 1 2 3 4 3

G 41 25 2 0 2 3 2 1 4 3 4 4

B T S 41 23 3 0 2 2 1 1 4 3 3 4

A F 40 25 3 1 3 4 0 2 3 2 3

W U 39 24 3 4 1 1 1 3 3 4 1 2

I 39 23 2 0 2 0 2 2 4 4 3 4

L N 39 20 2 2 3 1 2 1 2 3 2 2

D D E 38 31 1 3 4 3 4 3 3 2 3 4

R E 38 28 3 4 3 1 1 3 3 3 2 4

MG 38 27 3 4 2 1 1 4 3 4 1 2

D T 38 18 3 2 4 4 0 1 1 3 0

G 38 18 1 1 4 0 4 0 2 2 2 2

B A 37 27 3 0 4 2 4 1 4 3 2 4

E D G&T C 34 24 2 0 3 4 4 0 2 2 3 4

BHD 32 20 2 0 2 4 3 0 2 2 1 0

B 32 16 2 0 3 3 0 1 1 2 4

M (N) 29 21 2 0 2 4 2 0 2 3 2 4

B 29 17 3 0 2 3 0 1 1 3 4

O V 27 20 3 1 3 3 2 1 3 1 3 0

B A 26 16 3 0 3 3 0 1 1 1 4

R P 17 17 2 0 3 2 2 0 3 4 1 0

U 17 10 2 0 1 1 0 1 2 1 2

U 31 2 3 3 4 3 3 3 3 4 2

G E 26 2 0 2 4 2 1 4 3 4 4

M 26 2 0 2 2 1 2 4 4 4 4

B I 23 1 0 3 1 1 2 4 3 4 4


22/34

22

D 14 C 14 D 14

(

1)*

(

2)**

#

F F

/

C

/

B

O E 23 3 0 1 4 2 1 3 2 4 3

C 22 3 1 3 2 3 0 1 1 4 4

B A 21 1 2 2 4 2 0 2 2 2 4

D S (USPS) 21 2 0 2 3 1 3 2 4 4

F E 18 2 0 3 4 0 1 1 3 4

J N O 16 1 0 4 1 3 0 1 1 1 4

C 15 2 0 4 1 2 0 2 3 1 0

L 15 3 0 3 3 2 0 1 2 1 0

* D 64 . ** D I 48


23/34


24/34

24

G

. T,

.

1: U 10%

R/U

R

P 4: O 68.5317%

3: F 58.6331% 68.5316%

2: F 47.3706% 58.6330%

1: U 47.3705%B

B / A 4: O 80%

3: 7079.9%

2: 5069.9%

1: 3549.9%

0: U 34.9%

MFI

MFI / 4: O 10%

3: 5.0%9.9%

2: 2.0%4.99%

1: U 1.99%

0: N

C

:

F

P

RSP

4: O 75%

3: 60 75%

2: 50 59%

1: 30 49%0: U 30%

C

: F

P

RSPS

(F)

4: O 75%

3: 60 75%

2: 50 59%

1: 30 49%

0: U 30%

C

:

P

RSP

4: O 75%

3: 60 75%

2: 50 59%

1: 30 49%

0: U 30%

C

:

P

RSP

4: O 75%

3: 60 75%

2: 50 59%

1: 30 49%

0: U 30%

C

:

P

RSP RSP

4: O 75%

3: 60 75%

2: 50 59%

1: 30 49%

0: U 30%

A C

S :

3.65 4.00 = A+

3.31 3.64 = A 3.00 3.30 = A2.65 2.99 = B+

2.31 2.64 = B

2.00 2.3 = B

1.65 1.99 = C+

1.31 1.64 = C 1.001.30 = C

0.65 0.99 = D+

0.31 0.64 = D 0.000.30 = D


25/34


26/34


27/34

27

21: (.. AC)

BA E B C D EC G G HD HI JA IC E

A F 154 159

B A

B A 157

B F 75

B

B T S 4,672

B

B A (SS) 4,877

B 377

B I 5,580

B T 1,647

CAM 66 16

C 366

C 25 148 C 3,128 169 676 60 559 554 9 133 121 24 1

D 69

D T 84

D S (USPS) 2,204

D 9,003 59 458 293 204 320 112 45 5

E 2224 17

E D G&T C 526

G E 526

G L 329 31

G 189 89

G 4,889

G E 4,031

K 5

I 8,159

J N O 41

JNBS M T 37

L N 18 746 1,041 445 6


28/34

28

BA E B C D EC G G HD HI JA IC E

L 15

M 6,300

M E 746

M T 127

MG 3,685 10,689 565 574 336 862 1,397 57 729 84 305 104 8

M 362

O E 2,046

O V 2,107 190 48

P E 746

Q 565 267 820 3

R E 96

R D (BHD) 343

R P 746

R 1,680 7,629 1,076 960 621 965 15 686 54 69 185 6

S 45

S 6,302 121

S 426

T 100

U 6,871 70 613 746 411 1,472 241 107 3

U 54

U M T (O G) 4,411 15 3

V 458 9,101 1,107 819 662 2,091 730 111 7

V 515 10,789 90 1,659 828 956 1,791 15 594 22 36 164 7

W F 4,365 44 302 82 65 697 70 52 1

W U 4,008 6,327 408 378 78 663 1,373 34 315 267 62 138 3

426 8,568 285 1,321 1,099 404 1,129 569 29 100 6

13,022 20,611 1,527 2,288 1,919 3,332 3,398 115 1,480 437 589 497 1,8


29/34

29

22: (.. AC)

# BA E B C D EC G G HD HI JA IC

A F 2 10 32

B A 1

B A 1 11 B F 1 5

B 1

B T S 1 23

B 1

B A (SS) 1 24

B 1 11

B I 1 27

B T 1 13

CAM 2 15 3

C 1 19

C 2 1 8

C 12 15 11 30 3 17 16 8 9 21 5

D 1 3

D T 3 3

D S (USPS) 1 11

D 10 44 4 20 15 6 9 8 9

E 2224 1 3

E D G&T C 1 15

G E 2 15

G L 2 22 6

G 2 6 18

G 1 24

G E 1 20

K 1 1

I 1 40

J N O 1 7

JNBS M T 1 6


30/34

30

# BA E B C D EC G G HD HI JA IC

L N 6 1 39 31 13

L 1 13

M 1 31

M E 1 39

M T 1 26

MG 15 28 52 37 25 18 26 41 50 49 19 52 21

M 1 24

O E 1 10

O V 3 10 8 10

P E 1 39

Q 5 25 14 25

R E 1 19

R D (BHD) 1 18

R P 1 39

R 14 13 37 47 50 19 28 13 46 12 12 37

S 1 9

S 2 31 24

S 1 3

T 1 20

U 10 33 5 27 39 12 43 16 22

U 1 12

U M T (O G) 4 34 13

V 6 4 44 48 43 20 62 49 22

V 15 4 52 6 73 43 29 53 13 40 5 6 33

W F 10 21 3 13 4 2 21 5 10

W U 15 31 31 27 17 4 20 40 30 21 61 11 28

13 3 42 19 58 57 12 33 38 5 20

13,022 20,611 1,527 2,288 1,919 3,332 3,398 115 1,480 437 589 497


31/34

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A 2: A F A

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T 23: T L A C (%)#

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C 29 64.7 11.6 .1 .0 4.2 18.9 .0 .6

D

R54 28.7 .2 4.5 .1 2.1 18.8 .0 45.7

E 278 38.7 .6 .2 24.8 6.1 15.4 .0 14.2

E S 88 70.2 1.2 4.9 13.3 3.0 .8 .0 6.5

G 70 83.0 .0 .8 2.2 8.7 .0 .0 5.2

H 85 78.9 .6 1.1 6.2 2.6 4.7 .0 5.9

J 241 28.1 5.2 .2 9.8 28.1 11.7 11.2 5.8

M 862 74.1 .5 .2 7.1 12.6 2.0 .0 3.5P 158 60.1 1.7 11.3 2.6 8.2 13.5 .2 2.3

G 116 9.0 .0 .0 .0 43.4 4.1 23.0 20.5

P 117 7.5 7.5 2.2 7.0 14.2 57.2 1.2 3.2

T 2076

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V 9

V 8

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R 6

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32/34

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T 25: R L A C (%)

B C

B 64.1 6.5 .0 .0 .3

C U 7.1 .0 .0 .0 .1

F 4.0 .1 .0 .0 .0

MFI .7 .1 .0 .0 .1

NBFI 1 .0 .0 .0 .0

O 4.7 .0 .0 .0 .0

P .2 .0 .0 .0 .0

R 11.0 .2 .0 .0 .0

T 26: N

2001 2002 2003 2004 2005 2009 2010

B 18 18 14 11C 4 16 37 37 29 13 15

C 2 12 10 9 5

D R 30 36 34 31 25 15 18

E 13 34 18 19 12 14

E S 21 26 24 29 15 11 16

G 22 30 32 30 14 7 14

H 5 10 18 14 7 7

H 16 20 20 12 11 14

J 7 7 8 13 6 9 9

M 25 49 69 51 56 19 21

N 13 14 16 11 6 20

P 23 24 13 11 14

V 18 10 8


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