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40 SCOR Model V. 8.0 SCOR 8.0 SCOR Model 1. 2. 3. 1. 2. 3. 1 6 1. SCOR Model SCOR 8.0 2 SCOR 8.0 SCOR Model By David Lin SCOR Model V. 8.0 SCOR Model This article is referred to the content of SCOR Model V. 8.0 and provides the thoughts and analyses on how to improve the operating procedures associated with customers by using SCOR Model for customers' satisfaction Improving the Customer-oriented Procedures by Using SCOR Model SCOR Model Improving the Customer-oriented Procedures by Using SCOR Model (SCM)

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40

SCOR Model V. 8.0 SCOR 8.0

SCOR Model

1 .

2 .

3.

1 .

2 .

3. 1

6 1 .

SCOR Model

SCOR 8.0

2

SCOR 8.0

SCOR Model

By David Lin

SCOR Model V. 8.0 SCOR Model

This article is referred to the content of SCOR Model V. 8.0 and provides the thoughts and analyses on how to improve the operating proceduresassociated with customers by using SCOR Model for customers' satisfaction

Improving the Customer-oriented Procedures by UsingSCOR Model

SCOR Model

Improving the Customer-oriented Procedures by UsingSCOR Model

(SCM)

41

(SCM) (SCM)

D1.1 Process Inquiry & QuoteMetrics

6 2.

D1.2 Receive, Enter & Validate OrderMetrics

Best Practices

42

Best Pract ices

SCOR Mode Best Practices

D1.12 Ship ProductMetrics (see Appendix A for metrics attributes):

Best Practices:

SCOR Model

(SCM)

43

(SCM)

e

A

eThe final purpose of operation procedures and e-management is expected to assist industries to engage in better policies andadjustments. The sound projects of sales, development, logistics, service and finance will directly influence the effects of policies andadjustments; this article is to actually realize the construction picture of E-global operation.

/By Shy-Ching Wang

Constructing Industrial Global Operation And E-Reference Mode (3)--The Study of Case ExperienceConstructing Industrial Global Operation And E-Reference Mode (3)--The Study of Case Experience

The Preface

2

1. PDCA(Position Decision

Checks Action-Plan)

- - -

PDCA GLM

2. Top-down Button-up

3. e

The Study of Case Experience

A e

A

A

4~5 (Points)

A

delay

e - m a i l

K e y

e-mail

ERP

E R P

44

ERP

A

A

1

1 . B I

2 .

3 .

4 .

KPI

A ( 1 )

1 .

2 .

3 .

(1)

(2)

(3 )

(4)

(5)

A e ( 2 )

1 .

5 0 %

Material Suppliers

2 .

3 .

4 .

A One Voice

1 .

2 .

3. ERP

4.

5 .

6.

BI ( )

6 1 .

- 2 0 0 6

(SCM)

45

(SCM)

6 1.

- 2 0 0 6

6 2.

- 2 0 0 6

46

BIKP I (

. . . 3 )

E R P

6 3. KPI

KPI-(1) 132

113 120 19

(2) 154,682

141,342 146,946

59 45

14 1

(3) 960 /

480 / 90%

98% 100% 8%

40% 40%~50%

70% 10%( )

(4) 5% 1.5%

3% 3.5% 6%

2.5% 3.5%

(5) 45,000

55,000 10,000 /

85% 92% 7%

(6) 10,000 /

e 29,000

/

(1)

(2)

(3) Key in

(4)

(5)

(6)

A

A e

Top-down

CEO

A e

1. 1 2 2004/8 0.8

1 .5

(SCM)