scom presentation from june 5th webinar

24
Webinar: Get the Most Out of Your SCOM Investment 1 GSX Solutions© 2014

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Collaboration tools help flatten the obstacles to communicate, enabling organizations to access talent and distribute work teams across the country, the region and the world with less need for co-location. Find out how GSX Monitor & Analyzer and System Center Operations Manager are complimentary.

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Page 1: Scom presentation from June 5th Webinar

Webinar: Get the Most Out of Your

SCOM Investment

1GSX Solutions© 2014

Page 2: Scom presentation from June 5th Webinar

Speakers

GSX Solutions© 2014 2

Bernt Ostergaard - SCOM Analyst and Service Director

Adam Chadderdon - Channel Manager Americas @GSX Solutions

Olivier Raynaut - Microsoft Specialist & Pre-Sale Manager @GSX Solutions

Page 3: Scom presentation from June 5th Webinar

Agenda

GSX Solutions© 2014 3

Applications Performance Management Market trends and challengesBernt Ostergaard - Quocirca

Most common IT challenges encountered when using SCOMOlivier Raynaut-GSX Solutions Inc

GSX Solutions overviewAdam Chadderdon-GSX Solutions Inc

GSX Monitor & Analyzer a complimentary solution to SCOMAdam Chadderdon & Oliver Raynaut-GSX Solutions Inc

Questions & Answers

Page 4: Scom presentation from June 5th Webinar

Collaboration: Who Needs It?

Collaboration tools help flatten the obstacles to communicate, enabling organizations to access talent and distribute work teams across the country, the region and the world with less need for co-location.

GSX Solutions© 2014

Page 5: Scom presentation from June 5th Webinar

Who Uses it?

GSX Solutions© 2014 5

Uses GSX Monitor to manage 5,500 Lotus Notes and Domino users across 7 countries in Southern Africa:

Automated proactive monitoring of business-critical replication and communication services.Monitoring key databases and replication to their spokes in the specified time frame. Using Database View in GSX Monitor to ensure that key databases are responding in the expected time frame.

Uses GSX Monitor & Analyzer to manage 70 servers hosting collaboration and messaging applications for 2,800 employees in 120 locations in 29 countries. Main selection criteria:

Rapid deploymentIncreased securityScalabilityEasy to customizeMobile access

Page 6: Scom presentation from June 5th Webinar

Trends in Corporate Collaboration

More mobility

UCC growth - integration of messaging, social media and collaboration environments

Continued Microsoft UCC dominance

Continued IBM shift to software and services

Growing Cloud and virtualization

GSX Solutions© 2014

Page 7: Scom presentation from June 5th Webinar

Managing your Environment

Single management pane of glass

Real‐time view of end-user experience

Easy to use and fully automated

Transparent and easy to upgrade

Proactive analytics

Page 8: Scom presentation from June 5th Webinar

The Value Accelerators

Rapid deployment

Security

Customization

Scalability

Flexibility

Mobile access

Page 9: Scom presentation from June 5th Webinar

Conclusions

System and application management vendors are attempting to create simpler network and app management solutions by increasing the breadth of hardware and apps they can manage.

In doing so they increase complexity, and the effort required to maintain optimal messaging and collaboration capabilities.

Large Microsoft Exchange and SharePoint shops (typically with 10,000 users and upwards) are by default using Microsoft’s Operation Monitoring tool SCOM.

However, optimized management requires fully integrated third party value accelerators on top of SCOM that focus on automating routines, as well as handling configuration and planning issues.

Page 10: Scom presentation from June 5th Webinar

About GSX Solutions

GSX Solutions© 2014 10

600 customers

In 40 countries

Founded 1996, Headquartered in SwitzerlandOffices in USA, UK, France, Switzerland, ChinaIndirect channel across more than 40 countries International presence in all geographies

Page 11: Scom presentation from June 5th Webinar

GSX Solutions at a Glance

GSX Solutions© 2014 11

6 million mailboxes monitored By GSX

Solutions  

Fortune

500

30%

+

6 M + Monitored mailboxes

30% + of the Fortune 500 are customers

19%

Banking/Insurance

Manufacturing ConsultingIT Services

Consumer Goods and

Retail

6,5%

8,5%

15%

20%

Healthcare

600 Customers

+

High customer satisfaction with over 90% maintenance renewal

Page 12: Scom presentation from June 5th Webinar

Certifications and Recognitions

GSX Solutions© 2014 12

Page 13: Scom presentation from June 5th Webinar

Customers References

GSX Solutions© 2014 13

Page 14: Scom presentation from June 5th Webinar

Top 5 IT Challenges

14

Top 5 IT challenges using SCOM for performance monitoring and reporting

Troubleshooting across multiple APM tools

Lack of real-time view of end-user application performance

Slow and complex problem diagnosis

Cumbersome reporting solutions

Time consuming when running SCOM, when fine-tuning alert system according to administrator needs

GSX Solutions© 2014

Page 15: Scom presentation from June 5th Webinar

GSX A Complementary Approach

15GSX Solutions© 2014

How GSX Differs?

GSX is designed specifically to monitor and report Exchange and SharePoint for all versions GSX focus on Business Line satisfaction acting as a user that constantly performs scenarios and monitors the application GSX provides out of the box automated reports on availability, performance and usage

We Leverage SCOM Investment

Providing out of the box reports on availability, performance and usage Providing an essential bridge between the messaging team and the network team Reducing the cost and pain of maintaining the monitoring environment GSX can send all the alerts directly into the SCOM dashboard

Page 16: Scom presentation from June 5th Webinar

Unified Support for Collaboration Platforms

GSX Solutions© 2014 16

IBM Collaboration Suite

Microsoft Exchange

Microsoft SharePoint Microsoft Lync BlackBerry Enterprise Server

Full integration with enterprise management tools

Automatic reports and follow-up against SLAs

Collects services availability and server statistics

End-to-end tests

Agentless

Alert by profile if threshold exceeded

Page 17: Scom presentation from June 5th Webinar

17

GSX Monitor Console

GSX Anlayzer Console

GSX Analyzer Engine

GSX Monitor

SCOM

SNMP TrapsExchange Web Services

PowerShell & Web Services

GSX Monitor & Analyzer - Under the Hood

GSX Solutions© 2014

Page 18: Scom presentation from June 5th Webinar

GSX Solutions© 2014

End-user Scenarios Benefits

18

True end-user Experience from multiple locations:

GSX is one of your users!

Detect Performance Issues from end-user locations before users are impacted: Reduce support calls and TCO

Mail Routing tests to ensure email delivery from any location to:

• Any site• External email services• Roundtrip tests (echo)

Centralize GSX Alerts in your SCOM dashboard

Site 1 - Station 1

Site 2 - Station 2

16

Page 19: Scom presentation from June 5th Webinar

GSX Solutions© 2014 19

GSX Analyzer

One Reporting Tool for all of your Exchange Locations

Compare instantly the performance of your scenarios from your different locations

Detect in seconds bottlenecks in your environment

Access through profiles for instant Self-Service Reports

Automatic PDF reports for management, service line & customers

Trend and forecast System, Usage & Infrastructure Statistics

Page 20: Scom presentation from June 5th Webinar

GSX Monitor Integration with SCOM

GSX Solutions© 2014

GSX MONITOR Management Pack for

SCOMInstantly integrates GSX

Monitor's capabilities straight into your SCOM Administration

tab

Communicate automatically with your centralized Incident

Management Platform and Team

Capture GSX Monitor's SNMP traps and display them into SCOM monitoring window under:- Critical Alerts- Warning Alerts - Information Alerts

Facilitate and unify your reporting by forwarding GSX Monitor information to

your global monitoring console

Provide End-User Scenarios, Server, Usage Alerts directly in the SCOM

Console

Easy reporting on any critical KPIs and SLAs

47

Page 21: Scom presentation from June 5th Webinar

GSX Solutions© 2014 21

GSX Benefits

Provide real insight on the quality of service delivered to your end-users to ensure End-User Satisfaction and user adoption

Identify the Infrastructure & network/internet issue(s) that impacted the service delivered to your users

Troubleshoot easily any of the problems and be alerted in real time if there are any availability or performance issues

Secure your migration to any environment by testing the results before you start from any critical location

Decrease migration & support Costs by proactively pointing out any performance problems at any site and/or critical locations

Page 22: Scom presentation from June 5th Webinar

GSX Solutions© 2014 22

GSX Monitor & Analyzer - Trial

FREE TRIAL AVAILABLE

30-day

Full features

Unlimited users

Page 23: Scom presentation from June 5th Webinar

23GSX Solutions© 2014

Contact us

GSX Solutions [email protected]

@GSX_Solutions Friends of GSXGSX Solutions www.gsx.com/blog

Page 24: Scom presentation from June 5th Webinar

24GSX Solutions© 2014

Q&A Session