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The Brain Science Of Buying Susan Weinschenk, Ph.D. Aka “The Brain Lady” @thebrainlady [email protected]

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Page 1: Science Of Buying The Brain - INSIGHT INNOVATIONinsightinnovation.org/wp-content/uploads/2016/07/PDF/susan.pdf · Science Of Buying Susan Weinschenk, Ph.D. ... Buying decisions are

The Brain Science

Of BuyingSusan Weinschenk, Ph.D.Aka “The Brain Lady”@[email protected]

Page 2: Science Of Buying The Brain - INSIGHT INNOVATIONinsightinnovation.org/wp-content/uploads/2016/07/PDF/susan.pdf · Science Of Buying Susan Weinschenk, Ph.D. ... Buying decisions are

People pull the trigger to buy when they feel confident of their decision. Andrea Insabato, Mario Pannunzi, Edmund T. Rolls, Gustavo Deco. Confidence-Related Decision Making. Journal of Neurophysiology,1 July 2010 Vol. 104 no. 1, 539-547 DOI: 10.1152/jn.01068.2009

Page 3: Science Of Buying The Brain - INSIGHT INNOVATIONinsightinnovation.org/wp-content/uploads/2016/07/PDF/susan.pdf · Science Of Buying Susan Weinschenk, Ph.D. ... Buying decisions are

Dopamine is released when people anticipate, not when they get the reward.

Page 4: Science Of Buying The Brain - INSIGHT INNOVATIONinsightinnovation.org/wp-content/uploads/2016/07/PDF/susan.pdf · Science Of Buying Susan Weinschenk, Ph.D. ... Buying decisions are
Page 5: Science Of Buying The Brain - INSIGHT INNOVATIONinsightinnovation.org/wp-content/uploads/2016/07/PDF/susan.pdf · Science Of Buying Susan Weinschenk, Ph.D. ... Buying decisions are
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Robert Sapolsky: http://www.wired.com/2011/07/sapolsky-on-dopamine-not-about-pleasure-but-its-anticipation/

Page 7: Science Of Buying The Brain - INSIGHT INNOVATIONinsightinnovation.org/wp-content/uploads/2016/07/PDF/susan.pdf · Science Of Buying Susan Weinschenk, Ph.D. ... Buying decisions are

Anticipation

Dopamine

Purchase

Page 8: Science Of Buying The Brain - INSIGHT INNOVATIONinsightinnovation.org/wp-content/uploads/2016/07/PDF/susan.pdf · Science Of Buying Susan Weinschenk, Ph.D. ... Buying decisions are

The unconscious knows first.

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John-Dylan Haynes, a neuroscientist at the Max Planck Institute for Human Cognitive and Brain Sciences in Leipzig, Germany

Chun Siong Soon, Marcel Brass, Hans-Jochen Heinze & John-Dylan Haynes. Unconscious determinants of free decisions in the human brain. Nature Neuroscience April 13th, 2008.

By looking at brain activity while making a decision, researchers could predict what choice people would make 7-10 seconds before they themselves were even aware of having made a decision.

Page 10: Science Of Buying The Brain - INSIGHT INNOVATIONinsightinnovation.org/wp-content/uploads/2016/07/PDF/susan.pdf · Science Of Buying Susan Weinschenk, Ph.D. ... Buying decisions are

David Eagleman, Ph.D.

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Most buying decisions involve emotions and feelings. When it comesto buying we may think we are Spock, but we’re not.

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-2.46% +6.25% +3.73%

+3.61% +2.07% -1.05%

+6.83% +3.74% +3.32% Jon Correll, www.conversionvoodoo.com

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Different types of buying decisions involve different brain areas. To influence a buying decision you need to know the type of decision it is.

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Goal-directed vs. habitApproach-avoidanceWhat others are doing

Page 17: Science Of Buying The Brain - INSIGHT INNOVATIONinsightinnovation.org/wp-content/uploads/2016/07/PDF/susan.pdf · Science Of Buying Susan Weinschenk, Ph.D. ... Buying decisions are

1. People pull the trigger to buy when they feel confident of their decision.

2. Dopamine is released when people anticipate, not when they get the reward.

3. Buying decisions are mainly unconscious.4. Most buying decisions involve emotions and

feelings. 5. To influence a buying decision you need to

know the type of decision it is.

Takeaways

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humantech.theteamw.com

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THANK YOU!The Team W, Inc.

[email protected]