school for change agents 2017 - module 1
TRANSCRIPT
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#S4CA @sch4change
theedge.nhsiq.nhs.uk/school/
Module 1: Change Starts With Me
@Sch4Change #S4CAteam
Brought to you by the
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#S4CA @sch4change
Welcome to a global community of change agents!
More than 10,000 people from around the world have now taken part in The School for Change Agents, including:Argentina, Australia, Austria, Belgium, Brazil, Canada, Denmark, England, France, Georgia, Germany, Greece, India, Ireland (Republic), Italy, Netherlands, New Zealand, Nigeria, Norway, Northern Ireland, Pakistan, Qatar, Russian Federation, Saudi Arabia, Scotland, Singapore, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Tunisia, Ukraine, USA, Wales
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The team todaySession Lead:Helen Bevan@HelenBevan
Olly Benson@OllyBenson
Leigh Kendall@LeighAKendall
Kate Pound@KateSlater2
Lead facilitator:Pip Hardy@PilgrimPip
Chat Room Monitors Twitter Monitors
Louis Warner@LouisWHorizons
Technical Support
Joanna Hemming@JoannaHemming
Paul Woodley@PaulWoodley4
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Make your mark!
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Where on earth are you?
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Where in the UK are you?
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Joining in today…and beyond
• Please use the chat box to contribute continuously during the talk
• Please tweet using hashtag #S4CA and the handle @Sch4Change• Send a request to join our Facebook group School for Change
Agents https://www.facebook.com/sch4change/ • We will produce summaries of each module discussion using
Steller and put on the website
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Functional thinking
(the things we do)
is all about building capability
Capability thinking
(our ability to do things)
Source of images: thenounproject.com
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Peter Fuda’s Transformational Change Agent Framework
Skills and methods for creating change
Possibilities, opportunities, things in a different light
A role model first and a preacher second
Source: Peter Fuda (2012) 15 qualities of a transformational change agent
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The School has been formally evaluated by the Chartered Institute for Personnel & Development
• Change knowledge• Sense of purpose & motivation to improve practice• Ability to challenge the status quo• Rocking the boat & staying in it• Connecting with others to build support for change
Positive effect on EVERY dimension of impact at both individual and organisational level
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Each week we’ll cover different change agent capabilities
16th February: Being a change agent: change begins with me23rd February: From me to we: making connections and building communities2nd March: Rolling with resistance9th March: Making change happen16th March: Moving beyond the edge
Source of image: thenounproject.com
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Each weekA one hour virtual talk followed by a 30 minute virtual learning group for those who want it
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1 = little experience, skill and/or confidence10 = highly experienced, skilled & confident
What’s your starting point as a change agent enrolled
in the school?
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Certification and Continuing Professional Development
Nurses, Midwives and Allied Health ProfessionalsUse the school experience as part of your CPD reflective account for revalidation
DoctorsWe have applied for CPD credits for the school
EveryoneIf you watch all five of the talks and demonstrate you have applied the learning, you can apply to become a certificated change agent (and it’s free)
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Change agent capabilities in module 1
• Ripple intelligence: acting on changes and trends in a fast moving world
• Operating at the edge• Working with old power and new power• Being a rebel, not a troublemaker• Self-efficacy: belief that I can personally
create change• Starting from a place of love
Source of image: thenounproject.com
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The Fundamental Law of Conventional Conferences
The sum of the expertise of the
people in the audience is greater
than the sum of expertise of the people on stage
Dave Winer
““
Source of image: www.citynet.com
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#S4CA @sch4changeSource: http://www.slideshare.net/alwynlau/learning-theories-learner-needs
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#S4CA @sch4change Source: @NHSChangeDay
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“New truths begin as heresies” (Huxley, defending Darwin’s theory of natural selection)
Source of image: installation by the artist Adam Katzwww.thisiscolossal.com
Via @NeilPerkin
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Ripple intelligence
The ability to see trends, understand risks and opportunities and connect the dots
Source: Heidrick and Struggles (2017) The CEO Report: embracing the paradoxes of leadership and the power of doubt
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Change is changing
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Kinthi Sturtevant, IBM 13th
annual Change Management Conference
June 2015
We rarely see two, three or four year change projects any more. Now it’s 30-60-90 day change
projects
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Acceleration of connectedness
Change is changing
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Empower your staff to be the voice of the organisation. They’ve got audience & credibility
Employees have 10x more connections than corporate social accountsSource: http://info.socialchorus.com/rs/socialchorus/images/Get-Your-Entire-Organization-On-Board-with-Employee-Advocacy-SocialChorus.pdf
Source of image: Linked In
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Hierarchical power is diminishing
Change is changing
Acceleration of connectedness
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Change is changing
Acceleration of connectedness
Hierarchical power is diminishing
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The Challenges
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Change is changing
Change is moving to the edge
Acceleration of connectedness
Hierarchical Power is diminishing
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http://www.slideshare.net/Openpolicymaking/060715-change-cardscollated?next_slideshow=1
An example from the Cabinet Office
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Why go to the edge?
“ Leading from the edge brings us into contact with a far wider range
of relationships, and in turn, this increases our potential for diversity in terms of thought, experience and background. Diversity leads to more
disruptive thinking, faster change and better outcomes
Aylet Baron
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#S4CA @sch4changeJeremy Heimens, Henry Timms
This is New Power
old power new power
Currency
Held by a few
Pushed down
Commanded
Closed
Transaction
Current
Made by many
Pulled in
Shared
Open
Relationship
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The Network Secrets of Great Change AgentsJulie Battilana &Tiziana Casciaro
As a change agent, my centrality in the informal network is more important
than my position in the formal hierarchy
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People who are highly connected have twice as much power to
influence change as people with hierarchical power
Leandro Herrerohttp://t.co/Du6zCbrDBC
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We need rebels!•The principal champion of a change initiative, cause or action•Rebels don’t wait for permission to lead, innovate, strategise•They are responsible; they do what is right•They name things that others don’t see yet•They point to new horizons•Without rebels, the storyline never changes
Source : @PeterVan http://t.co/6CQtA4wUv1
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‘If you put fences around people, you get sheep. Give people the room they
needWilliam L McKnight
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What happens to heretics/radicals/rebels/mavericks
in organisations?
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#S4CA @sch4changeSource: Lois Kelly http://www.slideshare.net/Foghound/rocking-the-boat-without-falling-out
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We need to be boatrockers!
• Walk the fine line between difference and fit, inside and outside, rock the boat but manage to stay in it
• Able to challenge the status quo when we see that there could be a better way
• Conform AND rebel• Capable of working with others
to create success NOT a destructive troublemaker Source: Debra Meyerson
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#S4CA @sch4changeSource : Lois Kelly www.foghound.com
There’s a big difference between a rebel and a troublemaker
Rebel
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Reflection
• What are your insights around “rebels” and “troublemakers”?
• What moves people from being “rebel” to “troublemaker”?
• How do we protect against this?
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#S4CA @sch4changeSource : Lois Kelly www.rebelsatwork.com
Rebel
There’s a big difference between a rebel and a troublemaker
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Change starts with me
Source of image: jasonkeath.com
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"There’s only one corner of the
universe you can be certain of
improving, and that’s your own
self." Aldous Huxley
Source of image: timcoffeyart.wordpress.com
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“The success of our actions as change-makers does not depend on what we do or how we do it, but on the inner place from which we operate”
Otto Scharmer Leading from the emerging future
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1. able to join forces with others to create action2. able to achieve small wins which create a sense
of hope, possibility and confidence3. More likely to view obstacles as challenges to
overcome4. strong sense of “self-efficacy”
belief that I am personally able to create the change
Four things we know about successful boat rockers
Source: adapted from Debra E Meyerson
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Self-efficacy
“If you think you can or think you
can't, you are right.”
Henry Ford
“The ability to act is tied to a belief that it is possible to do so”
Albert Bandura
There is a positive, significant relationship between the self-efficacy beliefs of a
change agent and her/his ability to facilitate change
and get good outcomes
Source of image:www.h3daily.com
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Source: @NHSChangeDay
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Source: @NHSChangeDay
What is the issue here?“permission” ?
(externally generated)or
Self efficacy ? (internally generated)
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Building self-efficacy: some tactics1. Create change one small step at a time2. Reframe your thinking:• failed attempts are learning opportunities• uncertainty becomes curiousity
3. Make change routine rather than an exceptional activity4. Get social support5. Learn from the best
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Being a great change agent is about doing, seeing and being change
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‘Avedis Donabedian
Ultimately, the secret of quality is love.…… If you have love, you can then work backward to monitor and improve the system
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Tactic for change agents:Out-love everyone else
Source of image: Bradley Burgess
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Source of image: Wales Audit Office https://www.youtube.com/watch?v=I-b9YLz193o
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How to take part
• Instructions in News from Jo • Send an email to say you want to take part in the RCT
to [email protected] • We will randomly match you with another
participant in the School for Change Agents from anywhere in the world.
• At some time in the next four weeks, arrange to have a conversation over Skype (or other communication system) with a cup of coffee!
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We hope you enjoy your learning discussion and look forward to our next four weeks
23rd February: From me to we: making connections and building communities2nd March: Rolling with resistance9th March: Making change happen16th March: Moving beyond the edge
Source of image: thenounproject.com
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What happens next
• Stay with us on the WebEx if you would like to join a virtual learning group
• Sign off of the WebEx if you are having your own face to face learning group locally or at a different time
to stay and join a virtual learning
group
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Breakout rooms – virtual learning groups
• If you stay with us on the WebEx, we will allocate you to a virtual learning group for the next 30 minutes
• The other people in your learning group will be other change agents who have joined the school
• The purpose of the learning group is to apply the learning from the School for Change Agents to your own setting
• There will be a facilitator in your learning group to help your discussion
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• A message will pop up in the middle of your screen asking if you wish to join the breakout room session. Please click to accept this.
• Upon moving to the breakout room you will be able to unmute your audio so you can speak.
• The unmute button can be found at the bottom of the participant panel – it looks like an old-fashioned microphone.
• If you have problems in the breakout room please raise your electronic hand and someone will join to support you.
If you are using an iPad or tablet, you won’t go to a room. We will have a discussion in the main room
What happens when we go in to the breakout rooms: