scheme - g (tr) - · pdf filew.e.f. academic year 2014-15 ‘g’ scheme msbte ......

w.e.f. Academic Year 2014-15 ‘G’ Scheme

MSBTE – Final Copy dt. 11/12/2014 1

MAHARASHTRA STATE BOARD OF TECHNICAL EDUCATION, MUMBAI TEACHING AND EXAMINATION SCHEME FOR POST S.S.C. DIPLOMA COURSES

COURSE NAME : DIPLOMA IN TRAVEL AND TOURISM COURSE CODE : TR DURATION OF COURSE : 6 SEMESTERS WITH EFFECT FROM 2014-15 SEMESTER : FIFTH DURATION: 16 WEEKS PATTERN : FULL TIME - SEMESTER SCHEME : G

SR. NO. SUBJECT TITLE Abbrev

iation SUB

CODE

TEACHING SCHEME EXAMINATION SCHEME

TH TU PR PAPER HRS

TH (01) PR (04) OR (08) TW (09) SW (17500) Max Min Max Min Max Min Max Min

1 Tour Operation Management TOM 19533 03 -- 04 03 100 40 -- -- -- -- 25@ 10

50

2 Planning in Tourism PIT 19534 03 -- 02 03 100 40 -- -- -- -- 25@ 10

3 Travel Documentation TDO 19535 04 -- 02 03 100 40 -- -- 25# 10 25@ 10

4 Travel Reservation System TRS 19537 04 -- 04 03 100 40 25# 10 -- -- 25@ 10

5 Behavioral Science $ BSC 17075 01 -- 02 -- -- -- -- -- 25# 10 25@ 10

TOTAL 15 -- 14 -- 400 -- 25 -- 50 -- 125 -- 50 Student Contact Hours Per Week: 29 HRS. Theory and Practical Periods of 60 Minutes Each. Total Marks: 650 @ Internal Assessment, # External Assessment, #* Online Examination Abbreviations: TH - Theory, TU- Tutorial, PR- Practical, ,OR- Oral, TW-Term work, SW - Sessional Work, No Theory Examination. Conduct two class tests each of 25 marks for each theory subject. Sum of the total test marks of all subjects is to be converted out of 50

marks as sessional work (SW). Progressive Evaluation is to be done by Subject Teacher as per the Prevailing Curriculum Implementation and Assessment Norms Code Number for TH, PR, OR and TW are to be given as Suffix 1, 4, 8, 9 respectively to the Subject Code.


MSBTE – Final Copy dt. 11/12/2014 2

MAHARASHTRA STATE BOARD OF TECHNICAL EDUCATION, MUMBAI TEACHING AND EXAMINATION SCHEME FOR POST S.S.C. DIPLOMA COURSES

COURSE NAME : DIPLOMA IN TRAVEL AND TOURISM COURSE CODE : TR DURATION OF COURSE : 6 SEMESTERS WITH EFFECT FROM 2014-15 SEMESTER : SIXTH DURATION: 20 WEEKS PATTERN : FULL TIME - SEMESTER SCHEME : G

SR. NO. SUBJECT TITLE Abbrev

iation SUB

CODE

TEACHING SCHEME EXAMINATION SCHEME

TH TU PR PAPER HRS

TH (01) PR (04) OR (08) TW (09) SW (17600) Max Min Max Min Max Min Max Min

1 Inplant Training INT 19906 -- -- 40 -- -- -- -- -- 100# 40 100@ 40

--

TOTAL -- -- -- -- -- -- -- -- 100 -- 100 -- -- Student Contact Hours Per Week (Formal Teaching) : 40 HRS. 8 Hrs. / day. Theory and Practical Periods of 60 Minutes Each. Total Marks: 200 Lecturers will visit to each student 4 times in whole semester. If student will do training out of the town of Institute (More than 60 KM) he will submit weekly report by email and will visit institute twice in a semester. @ Internal Assessment, # External Assessment, #* Online Examination. Abbreviations: TH - Theory, TU- Tutorial, PR- Practical, OR- Oral, TW-Term work, SW - Sessional Work, No Theory Examination. Conduct two class tests each of 25 marks for each theory subject. Sum of the total test marks of all subjects is to be converted out of 50 marks

as sessional work (SW). Progressive Evaluation is to be done by Subject Teacher as per the Prevailing Curriculum Implementation and Assessment Norms Code Number for TH, PR, OR and TW are to be given as Suffix 1, 4, 8, 9 respectively to the Subject Code.


MSBTE - Final Copy dt. 11/12/2014 3 19533 TR5

Course Name : Diploma in Travel and Tourism

Course Code : TR

Semester : Fifth

Subject Title : Tour Operation Management

Subject Code : 19533

Teaching and Examination Scheme:

Teaching Scheme Examination Scheme

TH TU PR PAPER HRS. TH PR OR TW TOTAL

03 -- 04 03 100 -- -- 25@ 125

NOTE:

Two tests each of 25 marks to be conducted as per the schedule given by MSBTE.

Total of tests marks for all theory subjects are to be converted out of 50 and to be

entered in mark sheet under the head Sessional Work (SW).

Rationale:

To help students become professional travel consultants and to develop an insight to the

various types of tours, emphasis on special package tours that are increasingly in demand benefit

both the clients and the operators. This course explores the important strategies of tours and key

information to manage tour programmes. This course also highlights planning of tour itineraries

and preparation of tour brochures.

It also focuses on the managerial skills and application of various concepts and functions of

management in this business.

Objectives:

Students will be able to

1. Understand the tour booking procedures.

2. Understand different itineraries.

3. Understand the preparation of tour brochures.

4. Acquaint with sales and marketing techniques in relation to the tourism industry.

5. Understand role of tour operator.



Learning Structure:

Applications

Procedures

Principles

Concepts

Facts

Develop managerial skills for planning, organizing & conducting different types of tours

Categorization of tours How to prepare tour brochure

Planning Itinerary

Relation between tours & interest of

travellers

Preparation of checklists, price quotations etc.

Customized Tours

Common interest tours

Use of various tools for Itinerary Planning

Various Types of Tours Tour Brochure Travel Plan



Contents: Theory

Topic and Contents Hours Marks Topic 1: The Tour Operator Specific Objective: Define and Identify Types of Tour Operator Differentiate between Inbound and Outbound Tour Operator Define & Meaning of Tour Operator

Contents:

1.1 Types of Tour Operator ( 08 Marks )

- Inbound Tour Operator - Outbound Tour Operator - Domestic Tour Operator - International Tour Operator - Ground Tour Operator - Mass. Market Tour Operator - Specialist Tour Operator-Sports, safari, cruising, business etc.) -

1.3 Tour Operation Department ( 08 Marks ) - Function of tour operation Department - Before departure - After departure

10 16

Topic 2 : Tour Components Specific Objective

Use of Tour components Use ancillary services

Contents: 2.1 Transport Type

- Roadways, Airways, waterways - Types of vehicles, Carrying capacity of vehicles, class of travel

2.2Accommodation

- Dlx, budget Resort, Star Hotels, House Boat 2.3 Ancillary services

- Documentation, Currier, Travel insurance, guide, escorts, drivers, money exchange, fax, Xerox.

06 12

Topic 3 : Itinerary Planning Specific Objective Define and plan tour Itinerary Calculate net and gross costing of tour, Prepare tour costing sheet, tour enquires form.

Contents: 3.1 Basic information required to plan a tour itinerary and costing

Tour. [10 Mark] Approximate dates of travel - Check in date - Check Out Date Number of people travelling

18 36



- Number of Adult, and number of child Mode of travel - By Air, bus, Rail etc. and class of travel - Car ,bus A/c / Non A/c Class of hotel and type of room. - 1 star to 5 star, Deluxe, standard, budget Hotels - Number of room Budget of client Extra services required - Sports, escorts, room decoration, candlelight’s dinner birthday

celebration etc. 3.2 Planning the Itinerary [12 Marks]

Routing - Map reading and distance calculating, finding best mode of transport

at destination for Eg. Nearest airport and nearest railways station. Planning of nights stay - Number of day required for Sightseeing and clients need Interests of tourist - Places of tourist interest at destination, scheduling of sightseeing Details to be considered -Demand of client Energy level of tourist - Age group of client Shopping - Attraction of destination Climate - Best time to visit

3.3 Resources for planning itineraries [06 Marks]

- Tourist map, road atlas. - Tour enquiry form format - Various Travel Agency and destination Brochures, - Internet- website, - Articles from various Periodicals

3.4 Costing of a tour [08 Marks] Preparation tour costing sheet Calculation of cost of tour

- Hotel Accommodation cost - Meals cost - Airlines - Railways - Transfers - Local guide / escort / sightseeing cost - Miscellaneous

Topic 4 : Organizing Pick Up, Transfers & Hotel Check in Specific Objective: Organizing Pick up Transfers Preparing various checklists Guide for lost or Damaged Baggage

Contents:

Preparing various checklists - Advantages

04

08



- Arrival transfer checklist - Departure transfers - Receiving guests procedure Guideline on - Lost or Damaged Baggage - Missing passengers guideline

Topic 5 : Tour Packages Specific Objective

Define and Design Tour Packager Plan activities in package tour

Contents: 5.1 Meaning and definition 5.2 Types of Package Tour

- Destination package tours - Single Country Tour - Area tour - Two city tour - Single city tour

5.3 Special interest package tours - Cultural, Rail, Adventure, - Sports, Incentive, convention, Charter

5.4 Factors for designing and selection of a tour package: - Purpose of trip, preferred destinations, length of stay, client, budget,

Accommodation desired, Features, options and Activities desired, travel documents required. Demand or need of client

06 12

Topic 6 : Tour Brochures Specific Objective Processes of preparation of brochures Identify need and use of brochures

Contents:

- Key aspects - Brochures checklist - Tour brochure, price quotation , Types of Brochure

02 08

Topic 7 : Tour Booking Condition Specific Objective Describe Tour Booking Condition Use tour booking and cancellation condition

Contents: - Included and Excluded tour features - Deposit and payment schedule - Cancellation and refund policy

02 08

Total 48 100 Skill to be Developed- Intellectual Skills:

1. Use information for plan a tour for different Destination 2. Prepare different tour itinerary. 3. Prepare brochures for promotion of tour.



Motors Skills: 1. Calculate and estimate the tour cost. 2. Operate a tour.

List of Practical’s:

1. Draw State wise Route of Importance Tourist Destination In Map of India

2. Planning Tour Itinerary and Costing of Tour

a) Preparation of tour enquires form

b) Assign client for filling a tour enquires form with collecting basic information from

other department lecturer. Or relatives, friends etc. (vacation tour)

c) Preparation of tour itinerary.

d) Preparation tour costing sheet (vacation tour)

e) Calculating tour cost (vacation tour)

f) Sending email of tour cost and tour itinerary to other department lecturer. Or relatives,

friends etc. (vacation tour)

g) Feedback of client / other department lecturer Or relatives, friends etc.

h) final assessment on basis of feedback and filling learning log

3. Prepare power point presentations on Package Tour

4. Prepare tour Brochures: (Weekend, Short tour-3-5Night, Long tour- 5-15 Nights

package)

5. Plan study tour at any destination for learns tour operations.

6. Prepare Various Checklist for Organizing Pickup and Drop.

7. Visit to any travel agency and submit report on it.

(Introduction, Location of Travel Agency, Type of Travel Agency, Function of Tour

operation Department Conclusion / Learning Outcome of visit)

Learning Resources:

1. Computer Laboratory with internet connection.

2. Plan study tour at any destination for learns practically tour operations.

3. Travel Agency as lab for practicals.

a) Travel Voucher formats

b) Various Travel Agency Brochures

c) Articles from various Periodicals

d) Website of leading travel agency

e) Magazines (Travtalk, Travel bitz Monitor)



4. Reference Books:

Author Title Year of Publication Publisher & Address

A. K. Bhatia Travel Agency and Tour Operation 1997 Sterling Publications Pvt.

Ltd. Vandana Joshi SunetraRody ArchanaBiwal

Tour Operation Management Latest Oxford

JagmohanNegi Travel Agency & Tour operation 1997 Kanishkapublications,New

Delhi Krishan Kamra & Mohinder Chand Basic of Tourism 2002 Kanishka Publications

New Delhi

Foster Dennis L. An Introduction to Travel and Tourism 1997 McGrew Hills

Foster Dennis L. The business of travel agency operation and administration 1993 McGrew Hills

Marc Mancini Conducting Tours 1999 South western Publications Ohio

Instruments:

- Travel agency set up - Computer lab with internet connection - Colour Printers




Course Code : TR

Semester : Fifth

Subject Title : Planning in Tourism




TH TU PR PAPER HRS TH PR OR TW TOTAL

03 -- 02 03 100 -- -- 25@ 125

NOTE:




Rationale:

Tourism is the largest industry in employment generation. India being land of diverse

attraction is planning to attract tourists from all over the world. This course highlights the efforts

taken by the Government in the form of National & State level plans. This course also focuses the

procedure for development of plans for tourism.

General Objective:

Student will be able to:

1. Understand the role and function of Government in Destination development.

2. Use the same knowledge while Destination planning and development.

3. Use the knowledge to create different jobs in tourism Industry.



Learning Structure: Applications Procedures Principles Concepts Facts

Application of the knowledge of planning in promotion of domestic tourism

Procedure adopted by state & central Govt. for Tourism planning

Market research

Use of statistical data for supply of services

Desk & field

research

Sample survey & motivation research

Characteristic Expenditure Volume

Marketing research Statistics



Contents: Theory Topic and Content Hours Marks Topic 01: Importance of Planning Specific Objectives : Define planning and it’s important. Describe UN conference recommendations

Contents :

- Introduction - Definition of Planning - UN conference recommendations on Tourism Planning - Importance of Tourism Planning / Need for Planning

04 08

Topic 02 : Government Role in Planning Specific Objectives : Describe Role of government and UNWTO in tourism planning Describe Policy of Maharashtra 2006

Contents : - Need for tourism policy - Role of government in tourism planning. - National & state level plans in Tourism

(Policy of Maharashtra 2006) development & their significance. - International Sources of funds - Role of UNWTO in International Tourism.

06 12

Topic 03 : Planning Strategies Specific Objectives: Describe Fundamentals of planning process Use the information while planning a destination.

Contents : 3.1 Coordinated planning / integrated planning 3.2 Fundamentals of planning process

- Assessment of tourism demand and supply - Establishing objectives. - Preparation of Master Plan. - Territorial planning - Basic Infrastructure - Financial Planning - Human Resource Planning - Administrative planning - Monitoring progress - Marketing and promotion - The Time factor

06 16



Topic 04: Environment and Socio - Cultural Aspects Specific Objectives: Realize importance of environment and culture in tourism. Describe and use carrying capacity information while developing a

destination. Define Sustainability.

Contents : 4.1 Environmental considerations[ 6 Mark]

- Positive and Negative impact on Environment. - Role of environment in tourism. - Environment protection policies before planning a destination.

4.2 Socio – cultural considerations [ 6 Mark] - Positive and Negative impact on Society and its culture. - Role of culture in tourism

4.3 Sustainability[ 6 Mark] - Macro level - Micro level

4.4 Carrying capacity[ 6 Mark] - Types of carrying capacity - Factors affecting carrying capacity

14 24

Topic 05: Economic consideration in planning Specific Objectives: Describe different income sources in Tourism. Define relation between Tourism and Economics.

Contents : 5.1 Tourism Development & Economic Planning 5.2 Common approaches for planning to Enhance Economic Benefits

- Strengthening Economic Cross - Sectoral linkages - Ownership of tourist facilities & service - Local employment - Local management of Tourist facilities &services - Local Tour and Travel Services - Shopping - Expansion of tourist activities

5.3 Tourism investment strategy- - In Hotel, Airline, Airport and basic infrastructure.

06 12

Topic 06: Planning and Development of plans for destination Specific Objectives : Select Site and analysis of site.

Contents : Market analysis Site selection Site analysis

- On site factors - Off site factors

Conceptual design Feasibility Final plan Evaluation

08 16

Topic 07 : Destination Promotional planning through campaign Specific Objectives: Realize importance of promotion of Destination through campaign.

04 12



Concept and impact of National and state level campaign. Contents :

- Incredible India - God’s own country - Maharashtra unlimited

Total 48 100 List of Practical's / Visits: Skill to be Developed- Intellectual Skills:

1. Use information for planning a Destination 2. Use knowledge to upgrade the infrastructure at Tourist site.

List of Practicals / Visits:

1. Find out online the policies of tourist destination development planning set by Ministry of Tourism, India.

2. Visit the website of UNWTO and find out the below information (Origin, Function and Programmed run by them)

3. Visit your own state tourism ministry website and collect information. (About us, schemes run by state tourism board)

4. Case study of any one destination development by state tourism board. 5. Prepare and present chart which cover Environmental and cultural positive and negative

impact by tourism. Learning Resources: 1. Books:


Premnath Seth Successful Tourism Management Latest Sterling publication Ltd., New

Delhi

A. K. Bhatia International Tourism Latest Sterling Publishers Pvt Ltd, New Delhi

K. C. Sharma, Tourism policy planning strategy Latest Pointer Pub., Jaipur

A.K. Bhatia The Business of Tourism Concepts & Strategies Latest Sterling Publishers Pvt Ltd

S.Roday A.Biwal V. Joshi

Tourism Operations & Management Latest Oxford University Press

New Delhi

2. Website:

a) www.tourism.gov.in b) www.incredibleindia.org c) www.unwto.org d) www.asi.nic.in/

3. All state tourism board websites.




Course Code : TR

Semester : Fifth

Subject Title : Travel Documentation





04 -- 02 03 100 -- 25# 25@ 150

NOTE:




Rationale:

This course covers all the formalities a traveller is required to complete to ensure that the

journey undertaken has no obstacles at the same time is not a threat to the country being visited.

General Objective:


1. Understand rules and regulation to apply visa and visit country.

2. Apply and issue a passport.

3. Use the same knowledge while tour operation.



Learning Structure: Application Procedures Principles Concepts Facts

Use the information for planning and executing international travels

How to follow the health & economic

regulations

Procedure adopted for reference of

Travel Information

Basis for vaccinations &

general preventive measures

Principle used for various taxes

Concepts of compulsory & recommended

vaccine

Concepts of Health certificate

Concept of passport &

visa, custom duties & currency

Health measure as an important part of International travel

Information manual for benefit of Tourists

Airport Tax

Foreign Travel

Tax



Contents: Theory

Topic and content Hours Marks Topic : 01 Need for Tourism Regulation Specific Objectives: Define Tourism regulation

Contents : International agreement Impact of barriers on Tourism Ethical responsibility

04 08

Topic : 02 Travel Document Specific Objectives : Define and apply for passport. Define and apply for visa. Differentiate between Emigration and immigration.

Contents : 2.1 Passport: [ 12 Marks]

Definition, who issues it? What does a passport bear? Types of passport

- Ordinary - Official - Diplomatic

Procedure and documents required for application For new passport.(Normal / Tatkal)

E- Passport 2.2 Visa: [ 16 Marks]

Definition, issuing authority. Types of visa :

- Business - Leisure - Study - Employment/Working - Single entry - Double entry - Multiple entry - Group visa - On arrival visa

Procedure and documents required for tourist and business visa of major countries (USA, UK, UAE, and Singapore), schengen visa, Transit without visa.

Re-entry permit Exit permit Visa waiver programme Emigration and immigration.

18 28

Topic : 03 Health and Preventive Measures Specific Objectives : Use information while consult to customer.

Contents : Vaccinations – Compulsory and Recommended, Yellow fever, Cholera, Malaria, OPV immunization.

04 08



Health certificates General preventive measures

- Basic rules - Food, water, drinks and nutrition

Topic : 04 Custom regulation and Currencies Specific Objectives: Define custom regulation Use information while consult to customer

Contents : Duty free allowances for tourists Baggage Rules for Tourists Import & Export Rules for Tourists Basic travel quota Currency / Foreign Exchange Restrictions on exports

- Antiques - Articles made from animals etc. - Plants

08 12

Topic : 05 Travel Insurance Specific Objectives : Define insurance Use information to apply insurance

Contents : Benefits of insurance Travel insurance General conditions/clauses applied for insurance:

- Health; Medical expenses; Dental treatment; Personal liability; Loss of passport; Baggage and personal effects; Travel delay; Trip cancellation and interruption; missed connections; Personal accidents; hijackings; etc.

Procedure for applying for insurance

08 12

Topic : 06 The Travel Information Manual Specific Objectives: Define TIM Maintain the government requirements records.

Contents : What is TIM? Who publishes it? Importance of TIM to travel agents Factors included in TIM/Government requirements

Listed under following section headings: - Passport - Visa - Health - Airport tax - Customs - Currency

02 04



Topic : 07 Travel formalities for India Specific Objectives : Use information to consult inbound tourist. Do FRO or FRRO registration.

Contents : Types of Indian Visa, Who issues it? Do’s and Don’ts for foreign traveller into India Extension of visa – FRO (Foreign Registration Office) and FRRO Special permits for restricted areas On arrival visa with countries

10 12

Topic : 08 Regulations Concerned to Tourism Specific Objectives: Use information to take action against problems faced by tourist.

Contents : Law and order regulations

- Police and district officials - Laws on cheating - Laws on Antiquities - Shopping mal practices regulations - Accommodation regulations

10

16

Total 64 100 List of Practical’s / Visits: Skill to be Developed- Intellectual Skills:

1. Identify the different kind of Passport. 2. Use information to apply visa. 3. Communicate with consulate and Embassy.

Motor Skills:

1. Collect required document to apply passport and visa from passenger.. 2. Download different visa form and fill.

Practical’s/Visits: 1. Prepare and present chart on different kind of passport with its purposes. 2. Visit the passport online submission site and download the different formats and

requirements submit it. 3. Visit the different countries visa application online website and collect information for

below and submit. (Countries which covered in World geography) ‐ Business visa requirement ‐ Leisure visa requirement ‐ Download visa forms. 4. Find out online Schengen countries with name and submit. 5. Prepare chart on Passport application procedure and document required for Adult, child and

Infant. 6. Collect the required documents from your friend or relatives to apply passport. 7. Collect the Visa samples for different countries and submit. (Countries which covered in

World geography)



Learning Resources: 1. Books:


Sunetra Roday, Archana Biwal, Vandana Joshi

Tourism operations and Management Latest Oxford University Press,

New Delhi

P. G. Davidoff & Doris S. Davidoff

Sales and Marketing for Travel and Tourism Latest Prentice Hall Career &

Technology, New Jersey

Gerald P. Jung A Practical guide to Selling Travel. Latest Regents, Prentice Hall

2. Websites:

1. www.passport.gov.in 2. http://www.passportindia.gov.in 3. http://www.schengenvisa.cc/ 4. http://www.udaanindia.com/ 5. http://www.punepolice.gov.in/ 6. http://www.mea.gov.in/

Instruments:

- Computer lab with internet connection - Colour Printers




Course Code : TR

Semester : Fifth

Subject : Travel Reservation System





04 -- 04 03 100 25# -- 25@ 150

NOTE:




Rational:

Now day’s tourism Industry operation is moving towards online system. All worlds came

on your fingertips you can book Rail Ticket, Hotel, Air ticket, Car, Bus, with even login to

organizational Website or portals and Its important to student they should learn all these New

online reservation system.

General Objective:


1. Use and operate different current online reservation portals

2. Guide terms and condition of cancellation of Airline, Hotel and rails to passenger

3. Consult rules of baggage and luggage while travelling.

4. Book or cancels Air, Hotel and rail reservations.



Content: Theory

Topics and Contents Hours Marks Topic 1 : Airline Airport code and its class Specific Objective : Name the Airport code. Describe airline terminology. Draw air routes.

Contents : 1.1 Airport Name and code [08 Mark]

[Countries covered in World Geography 1.2 Airline Code [04 Mark] 1.3 Airline terminology [04 Mark] 1.4 Definitions and example of Air Routing [ 8 Mark]

- One way - Return - Open Jaw - Circle/Round the world - Transfer - Stopover

1.5 Different Class of Travel [08 Mark] - First Class - Business Class - Economy Class

20 32

Topic 2 : Fare and booking procedure Specific Objective : Define and distinguish airline fares Collect information from passenger and issue a ticket on online

portal. Check availability of required fares. Read E-Ticket of airline.

Contents : 2.1 Fare Type with Examples [12 Mark]

- Special fare - Promotional Fare - Group fare - Passenger( Adult ,Child and Infant) - Charter flight.

2.2 Procedure of online booking [12 Mark] - Basic information required to book Air ticket [Name as per

passport, Age, Destination, Dep. And Ret. date, No. of passenger, class of travel, preferred airline and time]

- E-Ticket reading - Different online portals

a. Own Airline portal b. Make my trip

c. Clear trip d. Yatra

e. Expedia

16 24



Topic 3: Airline rules and regulation Specific Objective : Use rules and regulation while issue the ticket. Describe check in and checkout procedure. Define airport taxes.

Contents : 3.1 Rules and Regulation [12 Mark]

- Booking rules and Regulation [Group booking, Refundable/nonrefundable fare, change-date/name, cancellation policies]

- Check in and checkout procedure at airport - Baggage system [ Piece and Weight ] - Prohibited items while boarding in flight. - Free baggage allowance and Extra baggage charges.[Domestic and

International] - Privilege Passenger

3.2 Airport Taxes and charges [04 Mark] - Departure tax - Arrival tax - Stopover charges

12 16

Topic 4 : Hotel Reservation Specific Objective :

Collect information from passenger and do a hotel reservation on online portal or Manual.

Use different portals for booking and reservation of Hotel. Contents : 4.1 Basic information required to book Hotel [04 Mark]

[Name, Age, Destination, check in/checkout date, No. of passenger, types of rooms, no. of rooms, meal plan]

4.2 Different online Portals [04 Mark] - Own hotel website - Make my trip - Clear trip - Yatra - Expedia - Booking.com - HRS - Hotels.com - Breadandbreakfast.com

4.3 Hotel Booking Procedure : [04 Mark] - collection of basic information, - Contact to Hotel(by mail, Telephone) - Ask for quotation - Terms and Condition - Final confirmation with cancellation policies

4.4 Booking Types : [04 Mark] - Individual - Group - Incentive/conference

10 16



Topic 5 : Train Reservation /Car rental services/Coach Services Specific Objective :

Collect information to book train, coach and car. Able to book and cancel train, car and coach services

Contents : - Online booking procedure - Types of train - Class of travel - Group booking - Types of coach and car with carrying capacity. - Special coach booking - Car and coach Rental operators - Cancellation policies

06 12

Total 64 100 List of Practical’s / Visits: Skill to be Developed- Intellectual Skill

1. Identify the different kind of procedure and booking portals. 2. Different fare, classes, rooms, person information need while booking 3. Searching of good fare for air, Hotel 4. Communicate with Airline, Hotel organization.

Motor Skill 1. Able to use different portal of organization for booking 2. Collection of basic information 3. Book Airfare, Train and Hotel

Practical’s/Visits:

1. Visit different websites of travel organization. 2. Preparation of basic information form

‐ Air booking ‐ Hotel booking ‐ Train/Bus booking.

3. Find out different flight operating from Mumbai to Major cities ‐ Frankfurt, Shanghai, London, Tokiyo, Newyork, Toronto.

4. Find out different class of fares for Mumbai to five Major cities of world. 5. Find out different fare for Adult, Child and Infant as instructed. 6. Find out different fare for Adult, Child and Infant for train from Mumbai to Metro cities

of India as per instructed. 7. Book any hotel within the country and cancel the reservation. 8. Find out the group quotation for any one Five/Four/Three star hotel with two days

conference. 9. Draw a chart on booking procedure of

‐ Air booking ‐ Hotel booking ‐ Train booking

10. Find out the group quotation for different buses like Luxury AC and NON AC



11. Make a sample of contract between IT Company with your travel agency for one year on car rental.

Learning Resources: 1. Books


-- Passenger air Tariff Latest IATAZ and SITA Netherlands

Jitendra Sharma Flight Reservations and Airline ticketing Latest Kaniksha Publishers

JagmohanNegi Air travel ticketing and Fare Construction Latest Kaniksha Publishers

OAG worldwide. Air tariffs (AT) Latest OAG worldwide U.K.

2. Website-

a) www.iata.org b) www.jetairways.com c) www.airindia.com d) www.bookgoindigo.in e) www.makemytrip.com f) www.cleartrip.com g) www.yatra.com h) www.expedia.com i) www.irctc.co.in

3. DVD's of (Airline, hotel, train) 4. Magazines (Travtalk, Travel bitz Monitor)

5. TV Channel: TLC, Travelxp, Travel living.



Course Name : All Branches of Diploma in Engineering & Technology

Course Code : EJ/EN/ET/EX/EV/IC/IE/IS/MU/DE/ME/PG/PT/AE/CE/CS/CR/ CO/CM/IF/

EE/EP/CH/PS/CD/ED/EI/CV/FE/FG/IU/MH/MI/TX/TC/DC/AU/ML/FC/PN/

SC/TR

Semester : Fifth for EJ/EN/ET/EX/EV/IC/IE/IS/MU/DE/ME/PG/PT/AE/CE/CS/CR/CO/CM/IF/

EE/EP/CH/PS/AU/ML/FC/PN/SC/TR and Sixth for CD/MH/IU/CV/FE/FG/MI/ED/

EI/DC/TC/TX

Subject Title : Behavioural Science





01 -- 02 -- -- -- 25 # 25 @ 50

Rationale:

With increased globalization and rapid changing business expectations, employers are looking for wide cluster of skills to cater to the changing demand. Personality traits and soft skills are playing a key role in a student’s career in this changing scenario. Corporate houses look for soft skills that supplement hard skills.

Addition of behavioural science in curriculum is intended to enhance the efficiency of a person so that he can contribute to overall growth of organisation. It aims at developing insight into leadership, team building, motivation, interpersonal relationship, problem solving, decision making and aspects of personality in a technician’s profile. Addition of the topic of organizational culture will further mould him/ her in the organisational role.

This subject of ‘Behavioural Science’ provides a broad base in which a technician can develop a successful career in the world of work. General Objectives: After studying this subject, the students will be able to:

1. Develop him/her as Team leader. 2. Use self-motivation and motivate others. 3. Build a team and develop team spirit among the team members. 4. Improve the interpersonal relationship skills. 5. Learn Problem solving and decision making skills. 6. Discuss a particular topic in a group and face the interview.



Learning Structure:

Application Procedure Principle Concept Facts

Self-development and organizational growth

Performing tasks effectively by implementing team spirit, defining problem

Goal achievements and result oriented work culture

Problem Organisation

Task or Goal

Team spirit

Vision

Conflict

Leadership

Motivation

Team

Team building

Team development

Conflict resolution

Problem solving

Brain storming

Trial and error

Interpersonal relationship

Group Discussion



Theory:

Topic and Contents Hours Topic 1: Leadership 1.1 Management Education-History, Development, Importance, Areas of

specialization, need and importance of behavioural science. 1.2 Meaning and Types of Leaders, Qualities of leader, Examples 1.3 Leadership- Definition, importance, leadership in various organizations 1.4 Leadership styles-task -people matrix. Persuasive, Authoritative, Democratic, Delegative Leadership styles. Maturity of followers, situational leadership

02

Topic 2: Motivation 2.1 Meaning 2.2 Importance of Motivation 2.3 Types of Motivation- Intrinsic, Extrinsic, Examples 2.4 Maslow's motivation theory- pyramid of needs, individual and industrial

applications 2.5 Tips for Motivation

02

Topic 3: Emotional Intelligence 3.1 Major concepts - emotion, families of emotion, components of emotional

expressions 3.2 Emotional intelligence, cognitive intelligence 3.3 Basic emotional competencies

02

Topic 4: Team Building 4.1 Team- Need, Definition, Difference between group and team 4.2 Characteristics of a good team 4.3 Steps in team formation- forming, norming, storming, performing,

adjourning 4.4 Roles of team members 4.5 Characteristics of a good team member 4.6 Types of teams-Work, mgmt, cross functional, quality circle, self-managed

team

03

Topic 5: Conflict Resolution 5.1 Definition, types (interpersonal, intrapersonal, groups), indicators of conflicts 5.2 Sources of conflict - ego, poorly defined authority and responsibility, power,

interests, greed, difference in value system, complex work situations 5.3 Skills for conflict resolution 5.4 Steps in conflict management -Mapping of conflict, negotiation- steps in

negotiation, 5.5 Styles of conflict management- collaborating, competing, cooperating,

avoiding, compromising

03

Topic 6: Decision Making 6.1 Importance of decision making 6.2 Definition Characteristics of good decision 6.3 Characteristics of good decision 6.4 Types of decisions- programmed, non programmed, strategic, tactical,

impulsive 6.5 Group decision making 6.6 Steps of decision making

02

Topic 7: Interview Techniques 7.1 Job search opportunities 02



7.2 Development of résumé´ and cover letter- essentials of a good résumé´, contents of Résumé´, layout of résumé´, cover letter

7.3 Group discussion- objectives, do's and don'ts for effective participation, evaluation parameters, suggested topics

7.4 Psychometric tests- Aptitude test, guidelines for preparations for aptitude test, Personality test

7.5 Personal interview-guidelines for preparing for job interviews, common questions

Total 16 Practical: Skills to be developed: Intellectual Skills:

Develop ability to find his strengths

Select proper source of information.

Follow the technique of time and stress management.

Set the goal.

Motor Skills:

Follow the presentation of body language.

Work on internet and search for information.

Prepare slides / transparencies for presentation.

List of Assignments:

01 Case study: Employee motivation and leadership. 02 To build a tower from a given material as a team activity 03 To prepare Jigsaw puzzles (common shapes) from the given jigsaw pieces as a team. 04 Case study on conflict Resolution 05 Assess your style of conflict resolution 06 Decision making activity: of Selection of the best suitable company. 07 Participate in a guided group discussion

08 Assessment of self-aptitude in numerical computation, estimation, data interpretation, mechanical, spatial and abstract reasoning

09 Assessment of self-aptitude in Verbal ability and data checking. 10 Development of résumé´ and covering letter

Note: Subject teacher shall guide the students in completing the assignments based on above

practicals.



Learning Resources: Books:

Sr. No. Author Name of Book Publication

1 Subject Experts-MSBTE Handbook and assignment book on Development of Life Skills-II MSBTE

2 Dr. Kumkum Mukherjee Principles of management and organizational behaviour

Tata McGraw Hill Education Pvt Ltd.

3 Dr.T.Kalyana Chakravarti Dr.T.Latha Chakravarti Soft Skills for Managers Biztantra

4 Barun K Mitra Personality Development and soft skills Oxford University Press

5 Priyadarshini Patnaik Group discussion and interview skills Foundation Books




Course Code : TR

Semester : Sixth

Subject Title : Industrial Training





-- -- -- -- -- -- 100# 100@ 200

* - 40 Clock Hours per week for 20 Weeks

Progressive Assessments End of Term

Diary Seminar Viva Training Report And Project Total Performance Appraisal

( from Industry) 50 25 50 50 25 200

Duration: 20 Weeks Rationale:

The purpose of industrial training is to offer wide range of practical exposure to latest practices, equipments, machines used in the industry / field. Industrial Training also helps students in acquiring hands - on experiences of various practices and events of real life situations. In a nutshell, through the industrial training the student integrates all what he / she has learnt and puts it into practices. Industrial training has been suggested during the last term of the programme, which has to be organized by the institute. This may help student/s in acquiring his / her final placement after completion of training. List of Task to be performed

Giving relevant information to the customer Taking down the booking clearly, without error, promptly. Making the booking namely Hotel, Air, Railway, Car reservations. Handling cancellations. Preparing itineraries. Visa documentations. Processing Passport application. Marketing tour packages.



GUIDELINES FOR Industrial Training for Students I) Instructions to students

1) Students should be regular & punctual. 2) They should strictly abide by the rules & regulations of the hotel/Agency. 3) They should be well groomed & carry necessary uniforms with them. 4) All students should maintain the daily log book or diary provided to them record the Following aspects point wise:

a. Observations. b. Work carried out in particular department. c. Unique learning experiences (handling situations) should be Noted on the blank pages

provided in the diary. 5) The diary should be signed by the sectional head every Week. 6) The diary will be checked by the industry & the training & placement co-ordinator. 7) At the end of the training period, students should prepare two copies of the training Report & submit the same to the Training & placement officer within 7 days after The training is over.

II) How students should learn

1) Ask questions to the supervisors when you have not understood a job. 2) Observe activities in the department & other related areas. 3) Collect relevant literature, documents, brochures etc. 4) Visit the library & read up latest developments in your area. 5) Note additional information related to but not covered in theory. 6) Discuss various situations with colleagues & superiors & select line of actions. 7) Document all learning experiences in your daily diary.

III) Scheme of Marking

1) Diary Marks 25 2) Appraisals from industry Marks 50 3) Seminar Marks 50 4) Viva Marks 50 5) Training Report Marks 25

IV) Assessment of Training 1) Training will be assessed:

a) By the industry – through a performance appraisal sheet b) By the institute

i) By the way of a seminar & training report ii) The daily log book

c) By external examiners (from the industry) by way of

i) Seminar & viva ii) Training report

2) Criteria for assessment

d) Diary



i) Ability to collect & record information as per guidelines. ii) Accuracy in technical observations iii) Entries recorded and signed daily iv) Aesthetic appearance - Neatness - Presentation - Format

e) Training report

i) Recording and presentation of information ii) Ability to collect relevant data as per outline given iii) Accuracy in technical observation iv) Formats v) Unique situation reported vi) Aesthetic appearance

f) Seminar

i) Grooming - Poise - Posture - Appearance

ii) Communication skills - Speech Modulation - Courtesy - Clarity

iii) Presentation iv) Content analysis

g) Viva

Response to oral questions will be assessed on the basis of: i) Knowledge ii) Accuracy iii) Communication skill iv) Conviction

The external examiner will assess the Viva. At least FIVE questions will be asked to each

student.

h) Appraisal from Industry The industry will assess student’s performance at the end of the training period in the appraisal forms provided by the Institute. The following criteria will be evaluated –

i) Attendance ii) Grooming iii) Communication Skills iv) Attitude towards Job v) Attitude Towards People vi) Job Performance vii) Job Knowledge& Efficiency viii) Tidiness at Work ix) Initiative x) Overall Remarks



I) Guidelines for writing the Training Report 1) Format

Acknowledgement Thank Industry, Institute, Principal, Lectures for guidance

Table of Contents Preface

Include Graphs, Tables and Appendix etc. Briefly describe information about the organization - Name, Location, Organizational Structure

Learning Experience

Describe what you have leant section wise. List observations you have made. Include formats, brochures. Give the layout and organization chart. Describe interactions with colleagues, superiors and guest – only report worth while information. Tabulate the training schedule - section wise mentioning the duration.

2) Specifications for typing the training report

i. A-4 size white paper is to be sued for preparing report.

ii. Report should be typed with double spacing & only on one side of paper.

iii. All titles & subtitles in Bold lettering or Underline.

iv. Report should be hard bound.

v. Cover should bear the name & logo of the institute.

vi. Students should submit two copies of the report.



TRAINEE’S PERFORMANCE APPRAISAL

NAME OF TRAVEL AGENCY : ____________________________________________ DEPARTMENT : ____________________________________________ NAME OF TRAINEE : ____________________________________________ ENROLMENT NO (INST.) : ____________________________________________ DURATION OF TRAINING IN :___________DATE FROM ________TO _________ PARTICULAR DEPARTMENT NAME OF THE HEAD OF THE DEPARTMENT: ______________________________ Please refer to key over leaf and circle the relevant score

Sr. No.

CRITERIA

SCORE

1 ATTENDANCE 5 4 3 2 1 2 GROOMING 5 4 3 2 1 3 COMMUNICATION SKILLS 5 4 3 2 1 4 ATTITUDE TOWARDS JOB 5 4 3 2 1 5 ATTITUDE TOWARDS PEOPLE 5 4 3 2 1 6 JOB PERFORMANCE 5 4 3 2 1 7 JOB KNOWLEDGE AND EFFICIENCY 5 4 3 2 1 8 TIDINESS AT WORK 5 4 3 2 1 9 INITIATIVE 5 4 3 2 1 10 OVERALL REMARKS 5 4 3 2 1

TOTAL SCORE

------- OUT OF 50 SIGNATURE OF SIGNATURE OF TRAINEE DEPARTMENTTAL HEAD KEY FOR FILLING THE APPRAISAL FORM I) Attendance

1. Always punctual & attends work regularly 2. Generally punctual, informs in advance in case of absenteeism 3. Sometimes late, informs most of the time 4. Often late, does not always inform in time 5. Late & irregular attendance

II) Grooming 1. Excellent appearance, poise & personal hygiene and confidence. 2. Good grooming, acceptable poise & personal hygiene. 3. Satisfactory appearance, poise & posture can be improved. 4. Sometimes untidy, poor posture. 5. Untidy appearance, poor personal hygiene, lacks confidence.

III) Communication Skills 1. Excellent speech modulation expresses clearly & effectively. 2. Communication is usually clear, precise & effective.



3. Communication is sometimes clear. 4. Finds it difficult to communicate, needs prompting. 5. Communication unclear, cannot express the message effectively.

IV) Attitude towards Job 1. Interested in learning, responsible and dependable. 2. Shows interest & positive response to constructive criticism. 3. Has a selective interest & desire to learn. 4. Lacks enthusiasm, not always responsible & dependable. 5. Dislikes criticism, disinterested in learning new skills.

V) Attitude towards People (Superiors, colleagues & guests) 1. Always courteous, well mannered, helpful & pleasant. 2. Generally cooperative & friendly. 3. Sometimes reserved in relations. 4. Indifferent attitude. 5. Rude & uncooperative.

VI) Job Performance 1. Completes all tasks accurately & efficiently. 2. Completes specific assigned tasks with minimum supervision. 3. Capable of completing assigned tasks but needs close supervision. 4. Finds it difficult to complete the job even with constant guidance. 5. Incapable of acquiring necessary skills in spite of constant guidance & encouragement.

VII) Job Knowledge and Efficiency 1. Knows the job, work is quick, consistent & work standard is high. 2. Work standard is good & consistency is generally maintained. 3. Completes the work at a moderate pace after getting instructions. 4. Work is satisfactory, but slow needs constant instructions. 5. Inefficient & does not complete job even after being told (does not understand instructions).

VIII) Tidiness at Work 1. Work is well organized, keeps work area clean & tidy. 2. Works with minimum disorder. 3. Only keeps visible work areas neat & tidy. 4. Work area is often untidy. 5. Cannot keep work area neat & tidy even under supervision.

IX) Initiative 1. Keen on taking responsibility & completes job without assistance. 2. Understands & completes job assigned, needs motivation. 3. Shows initiative only when less responsibility is given. 4. Expects fixed assignments and needs guidance 5. Lacks initiative & interest, need constant assistance.

X) Overall Remarks. 1. Outstanding. 2. Very good. 3. Good. 4. Satisfactory. 5. Poor.

scheme - g (tr) - · pdf filew.e.f. academic year 2014-15 ‘g’ scheme msbte ......

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