scene setting: recent trends in process improvement

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1 Ben Linders Advies Recent Trends in Process Improvement: Focus on Products & Services 15 November 2012 Amsterdam, The Netherlands

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Recently I was the host of the Unicom Conference “Recent Trends in Process Improvement” in Amsterdam. My scene setting talk explained to the audience why we need to uncover better ways to do process improvement. This blog post takes a deeper look at the needs of the business and customers for process improvement, and discusses some solutions to find better ways to do it.

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Page 1: Scene setting: Recent trends in Process Improvement

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Ben Linders Advies

Recent Trends in Process

Improvement:

Focus on Products & Services

15 November 2012

Amsterdam, The Netherlands

Page 2: Scene setting: Recent trends in Process Improvement

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Ben Linders Advies

Sponsors

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Ben Linders Advies

Welcome!

PI Chair:

Ben Linders

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Ben Linders Advies

Speed Networking

• Your Name

• Company / Role

• Expectation

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Ben Linders Advies

The need to uncover better ways

to do process improvement

Ben Linders Advies

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Ben Linders Advies

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Ben Linders Advies

Better – Faster - Cheaper

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Ben Linders Advies

Change is Everywhere

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Ben Linders Advies

Involving Professionals

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Ben Linders Advies

Better Process Improvement

• Business ResultsFocused Improvements

• Models are tools, not solutionsCommon language to plan and decideApply-Measure-Learn-Adapt

• Empowered EmployeesContinuous Agile and Lean change

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Ben Linders Advies

Program

11:45 Doing the right improvements: a Business Service Management approach

Matthew Burrows, BSMimpact

12:15: People and Team Work

Emma Langman, “Change Magician,” Progression Partnership

12:45: Lunch

13:45 Back to the Future

Arie van Bennekum, Chair of the Agile Consortium International

14:15 Becoming Agile and Lean in Process Improvement

Ben Linders, Ben Linders

14:45:Using the Decision Model to Reduce the Complexity of Process Models

and to Execute Business Decisions

Suleiman Shehu, CEO, Azinta Systems

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Ben Linders Advies

Program

15:15: Tea

15:45: Panel: Process Improvement ApproachesAlan Cameron, DCG-SMS; Matt Verhaegh, COMM-IT and Chair

SPIder, Mark Smalley, ASL BiSL

16:15: The Agile Way of Achieving R&D Process ImprovementMatt Verhaegh, COMM-IT and Chair SPIder

16:45 Discussion Session.

16.55 Chairman’s closing remarks and close of conference.

17.00 CLOSE; NETWORKING AND DRINKS RECEPTION

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Ben Linders Advies

ContactContact

Ben LindersSenior Consultant

Email: Email: [email protected]@BenLinders.com

TwitterTwitter: @BenLinders

Website:Website: www.benlinders.comwww.benlinders.com

FacebookFacebook:: www.facebook.com/BenLindersAdvieswww.facebook.com/BenLindersAdvies

VeranderprojectDe De MenselijkeMenselijke MaatMaat in in VeranderenVeranderen

www.veranderproject.nlwww.veranderproject.nl