Welcome to the SC State University Employee Performance Management System Training. Throughout the training, we will use this column to elaborate on the content that you see on the right of the screen.

There are five modules to the EPMS training. This is the first of the five modules which serves as an introduction to the EPMS process. The other modules will cover: planning stage, on-going communication, evaluation stage, and substandard performance.

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Did you Know?

The best managers are those who build a work environment where employees respond positively

to the following statement: I know what is expected of me. "Employees join a company because of its leaders,

generous benefits, salary, and training, but –  "How long an employee stays and how productive he is

while he is there is determined by his RELATIONSHIP with  his IMMEDIATE SUPERVISOR"

SUCCESSFUL SUPERVISORS

Take time to get to know their employees Teach employees what they know Remain positive and calm under stressful situations Develop win-win relationships with others Set reasonable expectations that are within their

authority Are consistent in approach and attitude from day-to-

day and person-to-person

SUCCESSFUL SUPERVISORS (CONTINUED)

Establish and maintain high standards for performance, yours and the employees you supervise

Model the behaviors they ask others to display Delegate effectively Build cooperation and teamwork Are flexible and adaptable to changing situations

Use the box below to type a list of the items on the left that you are currently doing and a list of the ones that you need to improve.

OBJECTIVES

Upon completion of this training, you will be able to: Describe the 3 phases of performance

management Complete a planning stage document Identify 2-3 methods to communicate performance

expectations with employees Complete a performance evaluation Identify the steps of the substandard performance

process

Three Components of Performance Management

Three Components of EPMS

1. Planning Stage 2. On-Going Communication 3. Evaluation Stage

Exercise

Planning Stage

1. What happens during the planning stage? Supervisor and employee identify the goals

and objectives for the rating period Preliminary and actual planning stage

preparation Interview and discussion of performance

expectations

On-going Communication

2. What happens during the on-going communication? Continuous supervisor/employee

communication Informal mid-year review Management of substandard performance

Evaluation Stage

3. What happens during the evaluation stage? Preliminary and actual appraisal preparation End of review cycle - discussion of actual

performance Continuation of goal setting for future

Exercise

Four Levels of Performance

1. Substantially Exceeds Performance Work that is characterized by exemplary accomplishments

throughout the rating period; performance that is considerably and consistently above the success criteria of

the job

2. Exceeds Performance Work that is above the success criteria for the job throughout the rating period.

3. Meets Performance Work that meets the success criteria for the job.

4. Below Performance Work that fails to meet the success criteria of the job.

Ratings for Performance Characteristics

1. Acceptable - work that meets requirements2. Unacceptable - work that fails to meet

requirements

 

Conclusion

This concludes the "Introduction to EPMS" training module.