savings and service since 1960

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Savings and Service Since 1960

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Savings and Service Since 1960. VDC “Buzz Word” Bingo. Andy Repak VDC Director. VDC “BUZZ WORD” BINGO. Game rules: Use the single serve salt pack as your bingo game piece. Center “Bingo” is a free spot. - PowerPoint PPT Presentation

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Page 1: Savings and Service Since 1960

Savings and Service Since 1960

Page 2: Savings and Service Since 1960

VDC “Buzz Word” Bingo

Andy RepakVDC Director

Page 3: Savings and Service Since 1960

VDC “BUZZ WORD” BINGO

Game rules:• Use the single serve salt pack as your bingo game piece.• Center “Bingo” is a free spot.• The first winner is the first person to complete a row (down,

across or diagonally) on their card and stand up shouting “VDC BUZZ WORD BINGO”.

• If time permits, a second winner will be the first person to have marked every space on their card and stand up shouting “VDC BUZZ WORD BINGO”.

Page 4: Savings and Service Since 1960

ACCOUNT STATEMENTS

EXCEPTIONS RANDOM SAMPLING

VDC HOME PAGE

COMMENTS FAQ SPECIFICATIONS VDC LABORATORY EQUIPMENT

CONTRACTOR SERVICES

GREEN PRODUCTS TOP SELLERS VDC MISSION STATEMENT

COST AVOIDANCEMKT BASKET SURV

EYVDC

ADVISORY COMMITTEES

VDC QA LABORATORY

DELIVERIES MSDS VDC BIRTHDAY VDC QA PROGRAM

DIRECTIONS ORDER STATUS LOOKUP

VDC CUSTOMER SERVICE TEAM

VDC STAFF

VDC QUALITY CONTROL

DISCREPANCIES ORDERING OPTIONS

VDC CUSTOMERS VENDORS WEBSITE

ELECTRONIC ORDERING

QUICK LINKS VDC DYNAMIC CATALOG

WHSE MGMT SYSTEM (WMS)

Page 5: Savings and Service Since 1960

VDC Dynamic CatalogAccess the catalog by going to the website link,

http://vdc.dgs.virgina.gov

Page 6: Savings and Service Since 1960

Information In Our Catalog• Billing instructions including invoicing

and account statements• Deliveries and exceptions• General Terms and Conditions

including Contractor Provided Services

Page 7: Savings and Service Since 1960

VDC Customers

The VDC serves the Commonwealth of Virginia:• Correctional Institutions, • Mental Health Facilities,• Other Agencies, • Universities and Colleges, • Localities, and • Political Subdivisions.

Page 8: Savings and Service Since 1960

Information In Our Catalog

• Latest items available with up-to-date item numbers, descriptions and prices

• Ordering options including electronic ordering

Page 9: Savings and Service Since 1960

Information In Our Catalog

• Provides a live reflection of products maintained in our Warehouse Management System (WMS)

• Ordering options including electronic ordering

• Contact information• Green products

Page 10: Savings and Service Since 1960

Directions to the VDC

• Find directions to our facility on our home page: http://vdc.dgs.virginia.gov/

• Our physical location is:2400 Riley Ridge RoadSandston, VA 23150

Page 11: Savings and Service Since 1960

Material Safety Data Sheets (MSDS)

They are available through the Dynamic Catalog from either the vendor’s

website or the VDC server and can be printed.

• Simply search for the item, click on the multi-colored diamond next to the item number which opens the MSDS sheet as a printable Adobe file.

Page 12: Savings and Service Since 1960

Order Status Lookup Feature

This feature enables customers to find out when their order is scheduled for

shipment, when it left the VDC facility (shipped), and what items are on the

shipment.

Go to the VDC website or straight to the Order Status Lookup and enter your Requisition or

Order numberhttp://shopvdc.dgs.virginia.gov/OrderStatus.aspx

Page 13: Savings and Service Since 1960

Go “GREEN” with the VDC

The VDC is proud to offer eco-friendly products. Please check the VDC home

page often as our list continues to grow!

http://vdc.dgs.virginia.gov• Paper Products• Detergents and Disinfectants

• Floor Care Products

• Strippers and

Cleaners• Hand and Bath Soap

• Snow and Ice Melt• Recycling Containers

Page 14: Savings and Service Since 1960

Meet our Customer Service Team

Talita, Becky, Lydia and SandraCall 804-328-3232 ext. 0

Page 15: Savings and Service Since 1960

VDC Customer Service Team

–Exceptions–Directions–Questions

–Comments–Concerns–Compliments

Call for:

Page 16: Savings and Service Since 1960

Market Basket Survey

This is the tool that provides the VDC staff with important information

to improve processes, investigate pricing disparities, and continue to maintain and improve your level of

satisfaction.

Page 17: Savings and Service Since 1960

Market Basket Survey Results

Page 18: Savings and Service Since 1960

VDC Quality Assurance Laboratory

Alice Gray, VDC Lab Analyst,

performs testing using the counter

balance.

Page 19: Savings and Service Since 1960

VDC QA Laboratory Equipment

• Convection Oven• Mixer• Counter Type Balance• Rockwell Hardness Tester• Hobart Fat Analyzer• Drying Oven

Page 20: Savings and Service Since 1960

VDC QA Equipment

Instron Universal Tester QA equipment is used

to determine the break strength of paper products, linens (towels, washcloths,

sheets, pillowcases) and plastic can liners;

tear strength of linens; % elongation (stretch) of

can liners before they break/tear.

Page 21: Savings and Service Since 1960

VDC Quality Assurance (QA) Program

• Creates detailed specifications• Creates testing requirements• Performs bid sample testing• Performs first delivery testing• Conducts random product

evaluations/sampling• Provides for quicker verification of quality

through on-site testing • Ensures high product reliability for customers

Page 22: Savings and Service Since 1960

To minimize discrepancies, all orders & all lines are QC’ed by our warehouse

staff & contract carrier, Wilson Trucking Co., before loading &

shipping.

VDC Quality Control

Page 23: Savings and Service Since 1960

VDC Advisory Committees

Food Advisory Committee&

Housekeeping Products Committee

- Consist of customer representatives- Advise the VDC on quality requirements- Participate in product evaluations- Suggest ways that the VDC can improve

quality

Page 24: Savings and Service Since 1960

Top Sellers For FY12

• 2 Ply Toilet Tissue,• 1 Ply Toilet Tissue,• Hot Roll Mix, • Margarine Solids, and • Biscuit Mix.

Page 25: Savings and Service Since 1960

April 1, 2012

The VDC celebrated 52 years of service to our customers.Happy Birthday

VDC!

Page 26: Savings and Service Since 1960

VDC Website

• VDC Home• About Us• Contacting VDC• Directions to VDC• eVA Punchout

Catalog Guide

• FAQ• Product Changes• VDC Catalog• Quick Links • Quality Assurance

Program

Page 27: Savings and Service Since 1960

VDC Mission Statement

The Virginia Distribution Center is committed to providing quality products combined with quality

service and timely delivery.

Page 28: Savings and Service Since 1960

The VDC Staff

Page 29: Savings and Service Since 1960

Frequently Asked Questions (FAQ)

Find answers to these and more frequently asked questions on our website

• Shipping and Delivery• Products• Technical Assistance

• Quality Assurance/Product Specifications