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Sustainability Achieved Via Energy

Efficiency (SAVE) Programme For Refrigerator and

Air Conditioner

IMPLEMENTATION GUIDELINES 2011

FOR RETAILERS

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Table of Contents

1.0. DEFINITIONS ........................................................................................................ 2

2.0. INTRODUCTION ................................................................................................... 3

2.1. SAVE Program under EPP 9 (Energy Efficiency) .......................................... 3

2.2. Objectives ...................................................................................................... 3

2.3. Purpose ......................................................................................................... 4

3.0. REBATES .............................................................................................................. 4

4.0. DISTRIBUTION OF FRIDGES AND AIR CONDITIONERS BY STATES .............. 4

5.0. PARTNERS OF SAVE PROGRAM ....................................................................... 5

6.0. ELIGIBILITY ........................................................................................................... 5

6.1. Appliance Category ....................................................................................... 5

6.2. Qualifying Criteria for Retailers ...................................................................... 6

7.0. ROLES OF UTILITY COMPANIES ........................................................................ 6

8.0. PROGRAM STRUCTURE ..................................................................................... 7

8.1. SAVE Program Flowchart .............................................................................. 7

8.2. Process Flow for Retailers ............................................................................. 8

8.3. Process Flow for Utility Companies ............................................................... 9

9.0. PROGRAM MONITORING, VERIFICATION, REPORTS AND

DOCUMENTATION ............................................................................................. 10

10.0. EFFECTIVE DATE OF SAVE PROGRAM ........................................................... 10

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1.0. DEFINITIONS

“Btu/h” - British thermal unit per hour

“EE” - Energy Efficiency

“EPP9” - Entry Point Project 9

“GHG” - Green House Gas

“GWh - Giga Watt hour

“h.p” - horse power

“HQ” - Headquarters

“NRIC” - National Registration Identification Card

“MEADA” - Malaysian Electrical Appliances Distributor Association

“MEGTW” - Ministry of Energy, Green Technology and Water

“SAVE Program” - Sustainability Achieved Via Energy Efficiency Program

“SEB” - Sarawak Energy Berhad

“Sdn. Bhd.” – Sendirian Berhad

“SESB” - Sabah Electricity Sdn Bhd

“SESCO” - Sarawak Electricity Supply Corporation

“EC” - Energy Commission

“TNB” - Tenaga Nasional Berhad

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2.0. INTRODUCTION

2.1. SAVE Program under EPP 9 (Energy Efficiency)

SAVE or Sustainability Achieved via Energy Efficiency, is a program

spearheaded by the Ministry of Energy, Green Technology and Water

(MEGTW), to improve energy efficiency in Malaysia through five initiatives.

The program will be implemented through collaboration between MEGTW and

utility companies (TNB, SESB and SEB) with participating appliance and

equipment manufacturers as well as retailers of electric appliances throughout

Malaysia to reach the final end user.

The pilot initiative is to increase the sales of energy-efficient appliances by

providing rebates for refrigerators and air-conditioners to qualified consumers

to purchase 5-Star rated appliances.

2.2. Objectives

The objectives of the SAVE Program are:

i) To create a culture of efficient use of energy among general public and

business entities. This initiative will save up to 7,300GWh of energy by

2020.

ii) To save daily energy costs by consumers from reduced energy

consumption and manage growth energy demand for effective Demand

Side Management of energy resources.

iii) To accelerate the transformation of consumer electrical appliances

market and increase the share of Energy Efficient (EE) models in the

market. Finally, to phase out inefficient models from the local market.

iv) As one of the initiatives to mitigate GHG emissions reduction.

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2.3. Purpose

The purpose of the Guideline is to explain the SAVE Program structure,

eligibility including the procedures and process to participate in the SAVE

Program.

3.0. REBATES

The rebates for the SAVE Program will be given on a first come, first served basis to

qualified domestic consumers to purchase 5-Star rated refrigerator and air

conditioner during the implementation period through participating retailers. The

rebate amount and number of fridges and air conditioners available under the SAVE

Program for the year 2011 will be as follows:

Equipment Amount per unit

Targeted Total Quantity

Refrigerator RM200/unit 100,000 unit

Air conditioner RM100/unit 65,000 unit

4.0. DISTRIBUTION OF FRIDGES AND AIR CONDITIONERS BY STATES

The distributions of refrigerators and air conditioners by states under SAVE Program for the year 2011 are as listed:

State Quantity

Refrigerator Air Conditioner

Johor 13,147 8,162

Kedah 7,642 4,553

Kelantan 5,654 2,946

Melaka 3,532 2,149

Negeri Sembilan 4,606 2,913

Pahang 5,567 3,086

Pulau Pinang 6,794 4,233

Perak 9,885 5,937

Perlis 953 539

Selangor 17,315 11,601

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Terengganu 3,996 2,204

Kuala Lumpur 10,719 7,497

Putrajaya/Cyberjaya 403 351

Sarawak 6,117 4,883

Sabah 3,670 3,946

Total 100,000 65,000

The official list of qualified models, brands and recommended retail prices by brand

owners in the SAVE Program is available in www.saveenergy.gov.my.

5.0. PARTNERS OF SAVE PROGRAM

The partners to MEGTW for the SAVE Program are:

Peninsular - Tenaga Nasional Berhad (TNB)

Sabah - Electricity Sdn. Bhd. (SESB)

Sarawak - Syarikat SESCO Berhad

SIRIM QAS International Sdn Bhd

Malaysia Electrical Appliances Distributor Association (MEADA)

Federation of Malaysian Electrical Dealers’ Association (FOMEDA)

Refrigerator and air conditioner manufacturers

The roles and functions of Partners of the SAVE Program are in Annex 1.

6.0. ELIGIBILITY

6.1. Appliance Category

The following appliance categories are selected for the SAVE Program:

i) 5-Star rated refrigerator with net capacity up to 400 liters; and

ii) 5-Star rated air conditioner with capacity up to 25,000 Btu/h or 2.5 h.p for

wall mounted split unit type.

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This appliances category was selected based on the following selection

factors:

i) Common appliances used at home by Malaysians.

ii) Identify as the highest energy consuming appliances for domestic use.

iii) The brand and model of both appliances is listed as Energy Efficient

Products in Energy Commission’s website;

iv) Meet the Energy Efficiency performance criteria; and

v) Availability and distribution of both appliances in local market.

6.2. Qualifying Criteria for Retailers

i) Must have internet access to login to the online rebate website;

ii) Must be a registered retailer under participating brand owners; and

iii) Must register with SAVE Program online system.

7.0. ROLES OF UTILITY COMPANIES

During implementation of SAVE Program utility companies (TNB, SESB and

Syarikat SESCO Berhad) have three main tasks which are:

a) To notify the customer about SAVE Program through electricity bill;

b) Administer web-based system for checking and verification by

consumers and retailers;

c) Manage rebate refund payment to participated retailers; and

d) Submit statistic reports to MEGTW.

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8.0. PROGRAM STRUCTURE

8.1. SAVE Program Flowchart

Flowchart below shows the implementation mechanism of the SAVE Program

for 5-Star rated refrigerators and air conditioners.

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8.2. Process Flow for Retailers

Details below are the process involve for the retailers during the

implementation of the SAVE Program:

i) Retailers register their company in the rebate online website

(www.saveenergy.gov.my/retailer) as first time user.

ii) Retailers login into the rebate online website

(www.saveenergy.gov.my/retailer).

iii) Retailers check and verify the validity of customers rebate voucher

through rebate online website (www.saveenergy.gov.my/retailer) before

selling the appliances.

iv) Retailers sell the appliances at discounted price to qualified costumers if

the voucher is valid and collect copy of customer utility bill, NRIC and their

rebate voucher as supporting document for rebate claiming.

v) Retailers lock-in the purchasing information required in the online rebate

website (www.saveenergy.gov.my/retailer) for record.

vi) Retailers submit completed documents to nearest utility companies

service center as in table below:

REGION UTILITY

COMPANY DOCUMENT TO SUBMIT

Peninsular Malaysia

Kedai Tenaga TNB i) Customer rebate

voucher.

ii) Copy of customer Identification Card (IC).

iii) Copy of customer electricity bill.

iv) Receipt or invoice as a proof of purchase.

v) Copy of retailers’ bank account information for rebate payment process.

Sabah SESB’s Payment

Counter

Sarawak SESCO’s Customer

Service Centre

vii) Retailers receive acknowledgement receipt or letter to inform document

received by utility companies and the payment to retailers account will be

made within 2-4 weeks.

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8.3. Process Flow for Utility Companies

Following are the processes involve on rebate refund payment to the

participated retailers by TNB, SESB and SEB through Syarikat SESCO

Berhad:

a) Peninsular Malaysia – Tenaga Nasional Berhad (TNB)

i) Kedai Tenaga verifies the rebate vouchers and other supporting

documents submit by retailers upon rebates claiming process.

ii) Kedai Tenaga gives acknowledgement slip to retailers as confirmation

of the payment if the completed document submitted by retailers.

iii) TNB Headquarters (HQ) makes the online payment to the participated

retailers.

b) Sabah – Sabah Electricity Sdn Bhd (SESB)

i) SESB’s Payment Counter receives and collects rebate refund

documents submit by retailers and gives received slip to retailers to

inform that the payment will be made within 2-4 weeks.

ii) SESB’s Payment Counter sends the completed documents to SESB

Headquarters (HQ) for verification process

iii) SESB HQ checks and verifies the rebate refund documents then will

send payment confirmation letter and make the payment to retailers by

cheque.

c) Sarawak – Sarawak Energy Berhad (SEB) through Syarikat SESCO

Berhad

i) SESCO’s Customer Service Centre receives rebate refund with

completed documents submit by retailers and will send the documents

to SESCO’s Accounts Payable Division for verification process.

ii) SESCO’s Accounts Payable Division will issue cheque to the retailers

2-4 weeks after the rebate redemption date.

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Note: Verification and decision of rebate payment is based on the information

matching between the received documents and information in the online

rebate website.

9.0. PROGRAM MONITORING, VERIFICATION, REPORTS AND

DOCUMENTATION

SAVE Program will be monitor by MEGTW and assisted by utility companies in

reporting the:

a. Report and data on total rebate issued;

b. Report and data on total rebate claimed;

The utility companies will be required to submit statistics report of the program to

MEGTW at the end of the program period or specified date inform by MEGTW.

Random or scheduled surveillance by MEGTW will be done based on the report

provide by utility companies and information of the consumers to ensure genuine

purchases of energy efficient products occurred.

10.0. EFFECTIVE DATE OF SAVE PROGRAM

The SAVE Program will be launched by Minister of MEGTW on July 7, 2011. The

SAVE Program will continue from this date until all allocations are exhausted or

when a public notice closing the rebate offer is issued whichever is earlier.

Consumers and participating parties will be informed on the rebate allocation and

progress.

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ANNEX 1

SAVE PROGRAM PARTNERS

ORGANIZATION ROLES/FUNCTION

Ministry of Energy, Green Technology and Water

(MEGTW) Program owner.

Utility Providers:

TNB,/SESB/SEB

Notification on the SAVE Program through monthly

electricity bill.

Develop and administer web-based system for

checking and verification by consumers and

retailers

Management of refund and payment to participated

retailers

Submit data and scheduled reports to MEGTW.

Retailers authorized by the manufacturers

Check and verify the validity of consumers’ printed

voucher through rebate online website.

Sell the energy efficient refrigerators and air

conditioners at discounted price to qualified

consumers

Submit refund claim to utility companies with

supporting documents during specified duration

Manufacturers/Importers

To increase the manufacturing of energy efficient

product especially refrigerator and air conditioner

To ensure sufficient energy efficient products in the

market for consumers

To get 5-star rating and labeling from Energy Commission for refrigerator and air conditioner

SIRIM To ensure sufficient facilities and capacity for

energy performance testing for products to be rated within the time period available

Coordinated by MEGTW, MEADA, FOMEDA and

manufacturers Awareness and promotion