satisfying the wine consumer - the swedish way! · regard to their health and without harming...
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Satisfying the wine consumer
- the Swedish way!
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AGENDA
• Why we exist and
who we are
• How we work
• Wine sales
• The South African
success
• The future
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2014-05-20
3
Systembolaget
Uppdraget Alkoholens avigsidor Svensk alkoholpolitik Alkoholpolitik i Europa Systembolagets forskningsfond
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2014-05-20 4
Systembolaget
Our History
1850
First local
monopoly on spirit
1919
Ration books
introduced
Monopoly
including wine
1955
Ration book abolished
Systembolaget as today
established
1977
Beer > 3,5%
included in
monopoly
1991
First self service
store opened
1995
Sweden
joining EU
Import monopoly
abolished
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Systembolaget
Our mandate:
To help limiting the harmful
effects of alcohol
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Systembolaget
Our mandate means:
• Limited access via
• Number of stores
• Opening hours
• Sales regulations
• No maximisation of profits
or additional sales
• Brand neutrality,
transparency and equal
treatment.
• Balancing responsibility
with service.
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Systembolaget
Our vision:
A society where everyone can
enjoy alcoholic drinks with due
regard to their health and
without harming themselves
or others.
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Systembolaget
Our business concept:
To sell alcoholic beverages
responsibly while offering a first-
class standard of service and
sharing our knowledge of
alcohol and health
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Systembolaget
Systembolaget in brief
• 413 stores
• 500 agents
• 114 million customers/ year
• 4 900 employees
• Turnover SEK 23.3 billion
• 410 suppliers
• 3 100 articles
• 8 000 articles in ordering range
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Systembolaget
Store formats
• Small stores
• Medium sized stores
• Large stores
• Superstores
Wine cellar stores
Food Hall stores
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Systembolaget
Key figures – opinion index OPI
0
10
20
30
40
50
60
70
2002 2003 2004 2005 2006 2007 2008 2009
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AGENDA
• Why we exist and
who we are
• How we work
• Wine sales
• The South African
success
• The future
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We consider…
8 trends
The ’ME’ brand
Convenience
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Product range strategy
Our focus:
• Consideration • The environment
• Human rights
• Health
• Knowledge and expertise- diversity with breadth & depth
• Inspiration
• Value for money
Brand neutrality
Quality control
Efficiency
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Systembolaget
Product range structure
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Systembolaget
Launch plan
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Launch plan
Request
for
tenders
Tender
examination
Tasting and
purchasing Sensory &
laboratory
Quality
control
Tasting for
product
descriptions
Tasting for
wine writers First order
from stores
Launch
Lead time app 25 weeks
Purchasing process
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Blind tastings
• 13 000 samples tasted
out of 18 000 tenders
• Best price/ quality ratio in
relation to specifications
and taste profile as
described in tender
request.
• Brand neutral
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Quality control
• To ensure that the same style and quality winning the
blind tasting also ends up on shelf.
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AGENDA
• Why we exist and
who we are
• How we work
• Wine sales
• The South African
success
• The future
![Page 23: Satisfying the wine consumer - the Swedish way! · regard to their health and without harming themselves or others. 2014-05-20 8 Systembolaget Our business concept: To sell alcoholic](https://reader034.vdocuments.us/reader034/viewer/2022050210/5f5d24deaae7991f952c8ff5/html5/thumbnails/23.jpg)
The market today
449
million
litres
23,5
billion
SEK
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Wine sales/ category 2009
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Volume share different packaging 2009
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Volume old vs new world 2000- 2009
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Volume share wine/ country 2000- 2009
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AGENDA
• Why we exist and
who we are
• How we work
• Wine sales
• The South African
success
• The future
![Page 29: Satisfying the wine consumer - the Swedish way! · regard to their health and without harming themselves or others. 2014-05-20 8 Systembolaget Our business concept: To sell alcoholic](https://reader034.vdocuments.us/reader034/viewer/2022050210/5f5d24deaae7991f952c8ff5/html5/thumbnails/29.jpg)
SA wine sales vs total (excl fortified wine)
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Sanctions lifted-
first wines in Sweden December 1993
• KWV Chardonnay 92
• Boschendal Grd Cuvée Sauvignon Blanc 92
• Nederburg Pinotage 90
• Meerlust Rubicon 87
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Key success factors SA: 1. Conditions
• Climate giving full-bodied wines- in favour
by many Swedish consumers
• Several big, brand building export companies
• Flexible wine legislation English speaking
• Winemakers being customer driven
• WOSA understanding the potential
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Key success factors SA: 2. Offer
• Over delivering on quality in both entry-
and premium segments
• Diversified styles
• Early on bag-in-box
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Key success factors SA: 3. Swedish market
• Many importers early engaged in the SA wines
• High amount of press coverage- SA 20 mill. vs other
NW countries 2 mill. hits on Google.
• Systembolaget to follow customer
preference- many new launches.
• Transparent sales statistics
• Swedes travelling to SA- building
friendship
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AGENDA
• Why we exist and
who we are
• How we work
• Wine sales
• The South African
success
• The future
![Page 35: Satisfying the wine consumer - the Swedish way! · regard to their health and without harming themselves or others. 2014-05-20 8 Systembolaget Our business concept: To sell alcoholic](https://reader034.vdocuments.us/reader034/viewer/2022050210/5f5d24deaae7991f952c8ff5/html5/thumbnails/35.jpg)
The future
• Excellent service
• Customer segmentation
• Corporate Social
Responsibility
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Systembolaget
www.systembolaget.se
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Customer segmentation
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Cautious traditionalists (17%)
• Dutiful and traditional
• Only drink on special
occasions
• Women and men
• Over represented in the
60+ age group
Handicrafts
Books
Crosswords
Music
38%19%
12%
31%
Wine
Beer
Spirits
Cider
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Blokes who yearn to learn (8%)
• High interest in alcoholic drinks
• Men aged 30-60,
• Beer is a major hobby
• Consumption during boys’ nights out, mostly beer and whisky
• Buy new products on each occasion
TV
Hunting & Fishing
Motor sport
Partying
Gambling
(horce-racing,
lottery, poker)
26%20%
5%
49%
Wine
Beer
Spirits
Cider
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Sophisticated connoisseurs (13%)
• Considerable interest
• Sociable, like organised parties
• Men and women aged 50+
• Consume during meals with friends, mainly wine
• Buy new products on each occasion Cooking
Travel
Sailing/Golf
Culture
Books
58%
18%
3%
21%
Wine
Beer
Spirits
Cider
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Unpretentious bon vivants (13%)
• Not that knowledgeable about alcoholic drinks but keen to learn more
• Alcohol a large part of everyday life
• Men and women 40+
• Reasons for consumption: feels slightly luxurious and might have health benefits
48%
19%
4%
29%
Wine
Beer
Spirits
Cider
Cooking
Travel
Sailing/Golf
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Social experience seekers (10%)
• Young, inquisitive and enjoy
challenges
• Alcohol has a social context
• Women and men aged 18-30
• Reasons for consumption: to
feel more relaxed/exhilarated,
to get drunk and get away
from everyday life for a bit.
Fashion
Eating out
34%17%
13%
36%
Wine
Beer
Spirits
Cider
Partying
Music
TV/Computer
games
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Healthy security seekers (13%)
• Not particularly knowledgeable about alcohol but keen to try new things
• Appearance is important
• Women aged 20-39
• Buy new products each time Working out
Home styling
38%17%
15%
30%
Wine
Beer
Spirits
Cider
Fashion
Eating out
Partying
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Folksy bargain hunters (13%)
• Traditional and do not stand out
• Price is important
• Think that there’s too much snobbery associated with wine
• Men and women 50+
• Consume in their leisure time, mainly wine and beer. However, they drink more spirits than the average.
Clubs/
Associations
Watching
sports
Music
Books
Travel
35%24%
8%
33%
Wine
Beer
Spirits
Cider
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Multifaceted connoisseurs (1.4%)
• Alcoholic drinks are their main interest
• ”They are expert allrounders”
• Men 50+
• Consume mostly wine, usually during weekday dinners
• Buy new products each time
62%
17%1%
20%
Wine
Beer
Spirits
Cider
Clubs/
Associations
Travel
Cooking
Sailing/Golf
Culture
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Those who don’t drink alcohol (11%)
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Systembolaget customer satisfaction index-
in comparison with other retail
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Systembolaget
Social responsibility
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Systembolaget
A Nordic monopoly co-opertaion on CSR
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Systembolaget
Long-term commitment for a sustainable
supply chain
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Systembolaget
Vision & Affärsidé Etik & Värderingar Försäljningsregler Historia Nyckeltal Dotterbolagen Systembolaget i korthet
T hankyou!