1. 1. Brochure Samples SERVICE RESPONSE CENTER Making every day a better day. VALUE STATEMENTS Eliminate the black hole for service requests Create a seamless, integrated solution model Allow primary caregivers to focus on patient care rather than the management of support services Maximize satisfaction: patients, nursing and staff One-stop-shop for service requests and delivery Implemented systems for throughput monitoring and patient workflow accountability Maintaining Service Level Commitments to ensure customer needs and service capabilities are aligned Metrics that define the needs of the department and future planning Improved department administration and productivity Lean Centric Our people make the difference Quality of life means INSPIRATION. The understanding and vision to lead by example. It means a new way of thinking and a new way of doing business with our clients. Being the source of innovative thinking. Understanding that budget limitations should not limit performance. Knowing that to truly serve our clients, we must be our clients; share their aspirations and the motivation to excel. It means doing whatever it takes to create a better experience for their people and the people they serve. Thats what we do. SERVICE RESPONSE CENTER INCREASES EFFICIENCYIntegrates high touch/high tech systems to support lean processes.Offers proven solutions for reducing costs and enhancing quality outcomes.Provides your customers with a proven faster, better, cheaper, predictable service access and delivery experience across all services. Transport Services Front Desk Concierge Materials Management Security Valet Services Catering Conference and Meeting Schedule Food and Nutrition Services Laundry and Linen Services Engineering Environmental Services Patient Equipment Mangement Solutions (PEMS) Office of Emergency Management (OEM)
2. 2. Brochure Samples You can make requests on a 24/7 basis Housekeeping Property Services Facilities Services support to all outer properties Interpreter Services SHC only Outpatient Center OPC Engineering and housekeeping Conference Room Reservation Management SHC, LPCH and OPC (Outpatient Center) Therapy/Specialty Beds (SHCLPCH) Place an order, bed return/removal, coverlet/sheet change and repairs Patient Transport (SHC only) Transport status, queries or priority upgrades Assistance in entering and tracking tasks Dietary Support Services Engineering and Maintenance Disaster Planning Support for code triage and code alpha Startup command center Environmental HealthSafety SHC, LPCH and Outpatient Center (OPC) Skylight Alerts SHCLPCH Noise Hotline SHC Monitoring of Freezer/Refrigeration Units SHC, LPCH and Outpatient Center Patient Equipment Mgmt PEMS (SHCLPCH) Bed delivery/pickup and reconfigurations (non-rentals) Equipment delivery and pickup Therapy/specialty bed pickup The Facilities Services Response Center was created to help the organization focus on patient care and allow caregivers to focus on helping the patient get well. Studies showed that caregivers spent a lot of time calling around to different departments to take care of the needs of the patient and even more time following up on items that needed to be taken care of in their work areas. The Facilities Services Response Center is a single point of contact for the coordinated dispatch and tracking of services. We work with each support service area to develop the most effective and efficient way to handle their needs. Our call center is open 24 hours a day, 7 days a week to ensure requests are handled promptly and with exemplary service. We are your service advocates and our focus is to have you spend more time with our patients and less time worrying about logistics. We are committed to providing you with an experience that will exceed your expectations. One call does it all! FACILITIES SERVICES RESPONSE CENTER Outside line 650 498 4400 Internal extension x 8-4400 FSRC@stanfordmed.org WHAT WE NEED One Call Does It All Your Name Department Contact Number Room Number Service Request
3. 3. Brochure Samples ON-SITE SOLUTIONS FOOD AND NUTRITION SERVICES VISITOR AND STAFF DINING FEATURES Sodexo provides innovative patient and retail food service concepts, excellence in clinical nutrition, Food Management process, best practices and capable on-site management. BENEFITS Cutting-edge patient programs that significantly increase quality and patient satisfaction. Energize and nourish the spirits of staff and visitors alike with sumptuous cuisine in a setting that aligns with the core values of wellness, diversity and sustainability. ENVIRONMENTAL SERVICES FEATURES Delivers experienced on- site management trained specifically to lead and motivate Environmental Services employees. We provide staffing plans based on the latest labor- saving technology and a network of resources and best practices using our Environmental Services systems. BENEFITS Reduces costs, saves time, improves patient satisfaction and improves hospital experience for staff and visitors. SERVICE RESPONSE CENTER FEATURES Combines high-tech with high-touch systems to provide a single, organized point of contact for all internal customer service requests. BENEFITS Tasks are prioritized based on degree of urgency and optimizes labor productivity. TRANSPORT SERVICES FEATURES Complete Transport Services program including patient admissions/discharges, patient transfers/ pickups/returns, delivering/ returning equipment, stat items and ad-hoc supply deliveries. BENEFITS Improved patient throughput, increased patient turnover, reduced patient wait time, established standards for different trip types, quick resolution of issues and continuous quality monitoring of performance and opportunities for improvement. OPERATIONSMAINTENANCE FEATURES Sodexo works with you to extend the useful life of your physical assets by providing proactive maintenance for HVAC and other critical systems, fire protection, emergency power, accurate cost tracking and efficient staffing. BENEFITS Continuity of service, maximum uptime, higher productivity, reduction in utilities consumption and lowered costs across all services. ENERGY AND CONSTRUCTION SERVICES FEATURES Sodexos Energy and Construction Services capabilities include capital planning, financing, full design/build capabilities, construction management and ongoing operations and maintenance. BENEFITS Energy efficiencies, lower operating expenses, reduction of carbon footprint, and maximized occupant comfort through a comprehensive suite of energy solutions. CLINICAL TECHNOLOGY MANAGEMENT FEATURES Sodexos technical professionals ensure that your critical medical equipment is always performing at peak efficiency so you can continually deliver exceptional care. Includes repair parts and repair labor 24 hours a day, seven days a week, for all equipment in your Medical Equipment Management Plan. BENEFITS Increase the quality and efficiency of your equipment management services, while reducing operational costs and, more importantly, have peace of mind knowing that vital equipment wont fail at critical times. LAUNDRY AND LINEN SERVICES FEATURES Expertise in all aspects of laundry and linen management including production, inventory control, washroom technology, linen and equipment purchasing, distribution systems, human resources and central accounting. BENEFITS Sodexos proven, innovative techniques help you maximize the efficiency of your operation to minimize the need for extensive investment in equipment replacement and achieve a superior balance of cost and quality. VENDING SERVICES FEATURES Sodexo conducts detailed analysis of work habits, schedules and needs of our customer base to provide popular brands and healthy selections of snacks/beverages/quick meals. BENEFITS One source for products, equipment selection, installation, maintenance, consolidated reporting and invoicing. PARTNER ORGANIZATIONS COMFORT KEEPERS FEATURES Comfort Keepers provides a wide range of in-home companion and personal care services that enable people recently discharged from hospitals and rehabilitation centers to maintain the highest possible level of independence. BENEFITS Comfort Keepers is a reliable, high-quality resource that supports positive health outcomes and a better experience beyond the hospital stay itself. TELE-TRACKING TECHNOLOGIES (Partnership pricing discount) FEATURES Tele-Tracking Technologies is the world leader of patient flow automation solutions to the health care industry. BENEFITS Reductions in bed assignment and room turnaround times, enhanced patient throughput, increased patient/ family and employee satisfaction, and enhanced financial performance from incremental capacity created. CIRCLES A SODEXO COMPANY FEATURES Employees, families, patients and visitors have access to a full range of services via virtual or full- service on-site concierge. BENEFITS Circles services are leveraged as employee benefits to decrease stress for employees, heighten employee morale, increase productivity and help maintain a top-notch workforce. BENEFITS AND REWARDS SERVICES FEATURES Tailor-made reward and recognition programs aligned with a companys culture and targeted to deliver measurable results. BENEFITS Life-simplifying solutions that can help clients attach, engage and retain employees by building commitment, engagement and employee loyalty. SERVICE SPIRIT. TEAM SPIRIT. SPIRIT OF PROGRESS. SODEXO UNIVERSITY FEATURES Through Sodexo University, employees have access to diverse learning opportunities specially designed to help them give best-in-class service to our clients and customers. Experts from each business line contribute to our specifically designed learning tools. BENEFITS Comprehensive options include self-study, instructor-led classes, online courses and partnerships with other organizations. EMPLOYEE BENEFITS FEATURES Our employees are our biggest asset and we offer benefits and programs that improve the quality of daily life for our employees now and into the future. BENEFITS Every employee has a wide range of professional and personal opportunities to improve the quality of their daily life. CORPORATE CITIZENSHIP DIVERSITY AND INCLUSION FEATURES Sodexo is a leader in diversity and our goal is to create a workplace where everyone is respected. Our success is all about using the strength of our employees diversity to serve our clients. BENEFITS Be an employer of choice in your marketplace by aligning your culture with Sodexos. SUSTAINABLE DEVELOPMENT FEATURES The Better Tomorrow Plan adds a global approach to Sodexos continuing commitment to improving the quality of daily life for customers in three key areas the environment, health and wellness, and community development. BENEFITS A significant impact on helping clients fulfill their own sustainability objectives. It will engage consumers and employees in helping to make changes that will have a positive impact on our planet for future generations. 800 432 6663 9801 Washingtonian Blvd. Gaithersburg, MD 20878 www.sodexoUSA.com 2013 EDITION HEALTH CARE Portfolio of Comprehensive Services PEOPLE Increasing employee, consumer and end-user satisfaction and motivation through a more effective workforce PROCESSES Enhancing the quality, efficiency and productivity of processes INFRASTRUCTURE AND EQUIPMENT Through optimized asset utilization and reliability, and contributing to the attractiveness of living and work environments Sodexos Comprehensive Services contribute to the performance of key components of our clients organizations: their People, Processes, Infrastructure and Equipment. These solutions help organizations improve performance in the following ways. COMPREHENSIVE SERVICE SOLUTIONS
4. 4. Brochure Samples NATURAL! BY SODEXO | Natural! by Sodexo | Sodexo Health Care | 800.432.6663 | www.sodexoUSA.com Share Your Commitment to Wellness Products are 100% Fruit Based Encourages a Healthy and Well-Balanced Life Biodegradable Packaging As part of its commitment to provide and promote varied and balanced food options, Sodexo has created the Natural! food and beverage concept. The offer aims at conveying the benefits of fruit and how it can help metabolism. Natural! recipes are all based on 100% natural products with no concentrates or added sugar. Studies show that many Americans want to make healthy choices, and are looking for support to accomplish that. Employers across the country are assuming a greater role in walking the wellness journey with their employees. Natural! is a great way to share your commitment to wellness. Its an innovative food concept based 100% on fruit and juice. No fillers or preservatives all natural. The brand is bright, lively and welcomes consumers to come back to fruit in an original and easy way. Natural! includes a line of smoothies, juices and fruit cups. One of the biggest benefits for customers is the products convenience. Ready-to-eat fruit thats tasty and nutritious, too! Natural! is a true retail offer. The innovative format promotes healthy eating trends that are relevant in todays marketplace. The retail image of the brand is close to that of street brands and will enhance the image of your location. Natural! by Sodexo | Sodexo Health Care | 800.432.6663 | www.sodexoUSA.com 6CORE VALUES OF NATURAL! WHAT MAKES NATURAL! THE RIGHT CHOICE?Todays market focus on wellness is rapidly growing; consumer expectations for healthy offerings are high.Offers an attractive line of nutritious, easy-to-consume fruit meeting the consumer demand for wellness foods.The brand is on trend with todays marketplace fruit and smoothie concepts.Flexible concept that can be built to accommodate various size footprints. PROTECTOR: to increase the bodys defenses SLIMMER: to help slim ENERGIZED: to increase energy ANTISTRESS: to relax the body REJUVENATOR: to rejuvenate skin DETOXIFIER: to purify the body BENEFITS AT A GLANCEServes to validate location as a credible source of health and wellnessConveys a message of care and concern about employee well-beingIncreases employee and customer satisfactionImproves sales of health and wellness itemsAdditional value through a convenient product offeringPromotes an overall healthy environment Natural! makes it easy and convenient for customers to eat right.
5. 5. February 2013 Sierra Tucson Treatment Center Tucson, AZ and SIERRA TUCSON ENVIRONMENTAL SERVICES REVIEW AND EXPANDED CAPABILITIES OVERVIEW HEALTH CARE JULY 2013 Book/Proposal Cover Samples