Sara Anderson e-mail : sara_archeologia@yahoo.com Tel : 502-533-6838

1 - PROFESSIONAL EXPERIENCE

WAITRESS / CASHIER Maugus Restaurant , PapaRazzi , La Riviera Gourmet Wellesley, MA DEC 2013 - PRESENT

• Provide top quality customer service in person and on the phone• Successfully upsell food / drinks• Accurately handle payment transactions and prepare daily cash reports

ADMINSTRATIVE ASSISTANT Mega Mobile Boston, MA MAR 2013 - NOV 2013

• Provided administrative assistance to CEO & President • Documented and filed sensitive materials and correspondences with customers and vendors to make

available for future reference • Provided professional correspondence to current customers and vendors through emails, mail & fax• Professionally Administered all incoming calls , took messages or redirected callers as appropriate• Ordered office supplies as well as sales materials and maintained monthly billing arrangements

and package handling • Scheduled daily / weekly / monthly office agenda• Arranged all travel, reconciled expenses reports, booked flights and hotel reservations • Set up and facilitated meetings (internal / external )• Compiled and entered sales data (weekly / monthly / YTD) into Excel spreadsheets for CEO and office

manager to review sales numbers and performance• Created sales proposals for new vendors• Managed accounts receivable , processed checks , credit card payments and bank deposits

SENIOR CUSTOMER SERVICE REPRESENTATIVE AT&T Sutherland Global Services Alexandria, Egypt Dec 2010 – Dec 2012

• Attracted potential customers by answering questions, offering information about AT&T services (U-VERSE & CELL PHONES)

• Opened and maintained customer accounts (new provides , upgrades ) • Resolved service problems by expediting corrections and /or adjustments and following up to ensure

resolution and customer satisfaction• Maintained financial accounts by analyzing and answering billing questions and collecting payments• Acted as a SME (Subject Matter Expert ) handled escalations from team members• Acted as a team leader by coaching other team members on sales and CR!FT • Provided daily reports to upper management about team members performance • Created training presentations ( sales and tech support ) for on floor employees• Created presentations to teach AT&T Core standards and customer service experience to trainees

CUSTOMER SERVICE REPRESENTATIVE Mobinil , Alexandria, Egypt JUN 2010 – DEC 2010

• Served customers by providing products / service information and resolving product/ service problems.

MAIN RESTAURANT HOSTESS ( KALA ) Four Seasons Hotels and Resorts at San Stefano , Alexandria, Egypt JUL 2008 – JUN 2010

• Ordered office/restaurant supplies , updated bulletin board , made weekly staff scheduling , checked servers uniforms before opening

• Maintained restaurant hygiene , flowers , temperature , lights and buffet tags• Trained new servers and hostesses• Handled booking reservations • Assigned tables to expected guests• Greeted and escorted guests to their pre-assigned tables • Made quality checks , received guests feedback , communicated feedback to restaurant manager

and restaurant chef • Communicated with other departments ( pastry , flower , room service, etc) creating memorable

guest experience for inhouse guests ( birthdays, anniversaries, surgical operations, etc)

2 - EDUCATION AND CERTIFICATION

• Massbay Certified Arabic Medical Interpreter in the state of MA as of 5/14/2015• Alexandria University , Alexandria , Egypt Bachelor of Arts, Greek and Roman Archeology 2004 - 2008• Arab Academy For Science and Technology, June 2000 (Microsoft Office : Word, Excel, ower Point,

Outlook )

3 - LANGUAGES WRITTEN AND SPOKEN

• Excellent English, Arabic, and Italian• Good French, Latin, and Ancient Greek

4 - COMPUTER SKILLS & SYSTEMS

• Excellent Command of Windows, Internet and Microsoft Office ( word, Excel, power point, outlook) • Video Editing Programs (U-lead, Adobe Premiere Pro, Movie Maker)• Audio Editing (Cool Edit)• CRM; System-X; Micros; Aloha; Adelo

5 - PERSONAL SKILLS

• Pro-active, Active Listener, Energetic, Fast learner, Enthusiastic, Outgoing, Multi-tasker, Analyzing Information, Quality Focus, Customer Service, Phone Skills , Resolving Conflict, Problem Solving, Product Knowledge, Documentation Skills

6 - HONORS AND AWARDS

• Overall Top Performer (CR!FT, sales, new provides, quality, attendance, adherence) Sutherland – Q3 2012• Best Team Member award (Sutherland) – Q1 2012• Best Team Member award (Sutherland) – Q4 2011• Employee of the Month (Four Seasons) – Feb 2010• Employee of the Month (Four Seasons) – Aug 2009• Four Seasons guests thank you letters (USA Army, Royal Family in Qatar, return guests and regular guests)