sara rivera resume
TRANSCRIPT
Sara Rivera1 Grand Summit Avenue , Haledon, NJ 07508 - 201-452-0240 (C) - [email protected]
SummaryA recent graduate of Lincoln Technical Institute in Paramus. I'm an IT specialist versed in softwareadministration and customer support roles with accuracy and professionalism.
Education and TrainingLincoln Technical Institute 2014Computer Networking and Security ProgramParamus, New Jersey, U.S.An intensive 1080 hour program combining theory and hands on practice.A+ Certified
Montclair State University 1998Bachelor of Science: Recreation and Leisure StudiesMontclair, New Jersey, U.S.National Therapeutic Recreation Specialist
QualificationsWindows OS XP\7\8 IE, Chrome, FirefoxLinux: Ubuntu Active DirectoryMicrosoft Office AVG, Mcfee, Malware Bytes and MicrosoftOutlook, Lync, IBM Lotus Notes EssentialsSeibel Active X Bomgar, Remote Desktop, TeamViewerAvaya One X Agent and Communicator VMWare, Virtual BoxHP Service Manager, HP Asset Manager Network Cabling, Maintenance and supportDesktop Maintenance, Configuration, and Exceptional telephone etiquetteSupport
Work ExperienceIcon Consulting at Horizon Blue Cross Blue Shield June 2014 to November 2014IT Technical Support Analyst INewark, New Jersey
Provide IT support through phone, email, databases and desktop using prescribed tools,resources and procedures.Working in a team environment sharing information and assisting othersProvides technical support and training to customersIdentify and escalate technical trends: creating ticket to various groups, documenting calls forvarious issues with resolutions
NorthReal April 2014 to June 2014InternNew Rochelle, New Jersey
Worked on Virtual Machines installed various operating systems.Introduction to Alien VaultWorking in the command prompt using Linux commands.Introduction to Webmin, Logstash, Elasticsearch, Redis, and Kibana
The Arbor Glen Center August 2010 to June 2014Director of RecreationCedar Grove, New Jersey
Supervision of Recreation staff (5)Creating Calendar for all units, hiring and training of new employees, supervision of all geriatricpopulation
Responsible for budgetResponsible for QI Reports
The Morris Hills Center August 2007 to August 2010 Director of Recreation
Morristown, New Jersey Supervision of Recreation staff (10) Created and developed monthly Therapeutic Recreation calendars for facility
including short term care patients, and hospice Managed employee schedules and staffing Created and developed pet therapy program, and computer program for residents Restructured the facility’s gift shop and established a profit to fund additional special
events.
References furnished upon request
Sara E. Rivera1 Grand Summit AvenueHaledon, NJ [email protected]
January 5, 2015
To whom it may Concern:
I have worked for over a decade as a Recreational Therapist, and realized that although I enjoyed my work, I was not doing something that I loved. Therefore, I returned to school in order to get a degree in an area that I have always enjoyed, computers. I am seeking a position where I can utilize my past and current skills for an organization that values commitment, excellence, and loyalty.
In my studies, I have excelled at all my classes and received my A+ certification. I know how to build a desktop from the ground up, as well as configure them. While working with ICON as a consultant for Horizon Blue Cross Blue Shield, I have learned a great deal and have worked with various applications. While interning at NorthReal I became familiar with Linux, Webmin, Logstash, Redis, and Kibana, as well as other programs. I returned to NorthReal while searching for a job to expand my knowledge.
My years of working have taught me dedication, commitment, patience, and perseverance. Being in the position of a Director and overseeing my staff is always full of challenges. However, I faced each one head on, and over effectively managed my team in a positive and forthright way. These same skills and attributes are what I will bring to any new position that I fill. Therefore, I am asking for you to look at my skill set and see that I come with a level of professionalism that can be hard to find.
I am optimistic that you will find my skills and experience an asset for your company. I would like to discuss with you in greater detail my resume and skills for this opportunity.
Please contact me at the above number or email address so we can discuss further.
Thank you and I look forward to hearing from you soon.
Regards,
Sara E. Rivera
