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SAP Workforce Performance Builder A glimpse on innovations that help conserve knowledge,

reduce operational expenses & accelerate process execution.

Sebastian E. Grodzietzki, Global Solution Owner

SAP Workforce Performance Builder April, 2014

2014 SAP AG. All rights reserved. 2

Agenda

The missing ingredient

Solution highlights

Conclusion

1

2

3

The missing ingredient:

SAP Workforce Performance Builder Best-run businesses use enablement software by SAP

Cross role

Cross process

Cross application


Are you constantly thinking about:

Then consider SAP Workforce Performance Builder!

Supporting microlearning for all roles inside and outside of the office?

The need to cut training and related infrastructure costs?

Employee skills and regulatory compliance?

Support for formal and informal + social learning needs?

Leveraging user-generated content without additional authoring

tool trainings?

The need to cut help-desk and process costs?

Creating single-source help materials for the entire

IT landscape?

Up-to-date processes, trainings, and test documentation?

Whether the entire workforce, even those without own workstations, can

access relevant knowledge in the moment of need via mobile devices?


Why is the solution that efficient?

Cloud

Quick ramp-up

SAP Rapid Deployment

Solution

*

*

Microsoft

Mac OS

Citrix Green Screen

iOS

Android

SAP Workforce Performance Builder supports companies with content during their marketing & sales

funnels, enables the workforce quickly on any change may it be in Business or IT, boosts the

companys productivity and brings down operational expenses across all business processes.


producer

Highly efficient

authoring tool for all

enablement needs

instant producer

Intuitive process recorder

that requires minimal

training

manager

Ideal platform for

cooperation, learning, and

performance tracking

navigator

Context-sensitive

assistant directly in the

live system

Fast and flexible deployment

Accelerated change adoption

Maximizing ROI across all changes

Discover the four main components of

SAP Workforce Performance Builder


How to Deliver Enablement Content

Business process modeling integration Context-based (push & pull) Mobile Library and learner view

Learning Management System Application help menu

Integration of SAP Solution Manager

application management solution

1

2


360 content

life cycle

management

End-to-End Closed Loop Content Management Workforce Performance Optimization

Create

Share

Analyze Improve

Localize &

Update

QR Codes

Video export

LMS, learner view,

Single-source recording

Task management &

automated workflows

Project status reports,

Content usage

Learner progress

Weak spot analysis,

Automatic &

interactive re-recording

for content updates

Automated localization

into other languages

Context-sensitive

reference materials

Real-time on-the-job

guidance and

performance support


Why SAP Workforce Performance Builder?

Effort required for curricula development

Time needed for classroom training

Time needed for error handling

Effort required for end-user adoption

Standard questions for help desk

Effort required for multilingual roll-out projects

Time needed for the creation of documentation

Effort required for the development of test cases

Costs involved in delta training

0 20 40 60 80 100% Effort

Reference Customer Quotes and Savings

SAP Workforce Performance Builder is one of the most powerful software offerings of its kind, yet it is still simple to implement and use.

Dr. Andreas Wlke, MEWA Textil-Service AG

SAP Workforce Performance Builder has allowed us to create an entirely new training platform using online simulations of hundreds of transactions. We now have a moment-of-need reference tool to assist all employees in their day-to-day tasks

John M. Gonos, Safeguard Properties LLC

Without SAP

Workforce

Performance

Builder

With SAP

Workforce

Perfomance

Builder

Solution highlights

Faster content creation

Faster change adoption

Faster process execution

A glimpse at SAP Workforce Performance Builders features and benefits


Solution Highlight Areas

360 Landscape Coverage

Content Lifetime Management

Social & Mobile Learning

Workforce Experience and Performance


360 Landscape Coverage Extend the operational scenario

Maximize the ROI for both

SAP Workforce Performance Builder

software and the rest of the IT landscape.


Speed up required asset

creation, up-skilling, and on-

boarding of new employees.

Enable faster availability of

knowledge at higher quality and

created with less effort.

Adapt the workforce quickly to

changes in IT and business.

Support millenials, but keep the

entire workforce in mind provide content when needed,

in context, via mobile, in micro-

learning chunks.

360 Landscape Coverage - Rationale

Accelerate knowledge

transfer

Reduce project costs,

duration and risks

Support innovative

transformations

Create new ways

of learning


Maximize ROI for IT investments, and reduce time-to-value

Broaden the applicability across heterogeneous IT landscapes

Accelerate content creation and maintenance

Improve end user productivity across all applications

Improve raw content quality for immediate publishing, and reduce post-editing needs

Reduce operational expenses, including help desk and training costs, and lower total cost of ownership & implementation

BE

NE

FIT

S

Improved process recording Ability to create premium content across all applications

Infrastructure support Seamless integration into system landscapes & lifecycles

Automated test script creation for UATs Test scripts automatically created, in line with learning assets F

EA

TU

RE

SE

TS

360 Landscape Coverage Extend the operational scenario


Content Lifetime Management Faster time to value

Create and publish high-quality content

faster, and reduce the overall learning

and development costs.


Reduce time and efforts for

creation of engaging content.

Get knowledge from the

experienced and elders to arm

new employees faster.

Create high-quality content

more flexibly and faster, and

leverage it in formal and

informal learning methods.

Grab the knowledge from where

it is and bring it quickly to where

its needed.

Content Lifetime Management - Rationale

Accelerate content

creation

Preserve personalized

knowledge

Support new ways

of learning

Boost the adoption

of changes


Accelerate content creation and updates to save time and money, minimizing content development costs

Adapt learning materials to global needs quicker and at lower costs, reducing global rollout efforts

Minimize or entirely remove post-editing efforts for reduced authoring time and provide know how faster

Increase user adoption and boost user experience to maximize ROI and workforce productivity

Reduce operational expenses, and total costs of ownership & implementation BE

NE

FIT

S

Publish-ready user generated content Shortcut to a highly productive workforce with faster content availability

Increased speed and usability of rerecording Automated content updates and localization (up to 40% faster)

Pixel-perfect content Anonymizing (data) and enhancing screenshots and images

Extensive documentation flexibility Create any type of document needed

Performance Support made easier State-of-the-art navigator (context-sensitive) content authoring

Closed-loop management of content over lifetime Uncover gaps during training, close them for day 1 of change, and identify used content after

Go-Live to understand where help is accessed (trigger continuous process improvement)

FE

AT

UR

E S

ET

S



Social & Mobile Learning Get the most out of your workforce

Fast and flexible provisioning and

sharing of content accelerates knowledge

transfer and increases productivity.


Dont force the users to live with whats given create a dynamic shareconomy.

Reduce time and efforts for

searching content, issuing help

desk tickets, or bothering

colleagues with questions.

Support the entire workforce,

and keep those without their

own workstations in mind.

Video-based learning,

combined with small chunks of

knowledge, can help to reach

new tribals in the workforce.

Social & Mobile Learning - Rationale

Technology is great but

its the people who use it Make knowledge more

easily available

Respect the entire

workforce

Everyone loves

movies

employees would prefer a job

with less pay but more flexibility

in regards to mobility 4

2 out of 3

of the global

workforce in 2030

will consist of

millennials 5 75%

76% of all companies are

supporting BYOD 6


Accelerate content creation, maintenance and access to save time and money

Take the knowledge where ever you go and facilitate location based training

Leverage a user-generated content ecosystem, and empower a 360 shareconomy

Foster formal and informal micro-learning initiatives for better adoption

Improve end-user and learner experience to speed up process execution

Reduce operational expenses, including help desk and training costs, and lower TCO/TCI

BE

NE

FIT

S

Offline playback on mobile devices Ability to take the knowledge where ever you go

Mobile Performance Support QR codes Support on-the-job guidance even outside the office across all processes

Ability to share knowledge with peers easily Easy-to-share output formats (video/audio) and social sharing

Social authoring and Social Performance Support Professional collaborative authoring with automated adjustment to corporate standards,

and in-context-based content request to uncover/close application weak spots

FE

AT

UR

E S

ET

S

Social & Mobile Learning Get the most out of your workforce


Workforce Experience and Performance Provide knowledge at the moment of need

Maximize workforce productivity with on-

the-job guidance whenever needed, and

simplify business processes.


The amount of time spent for

physical training is steadily

decreasing, so in-context help

needs to grow.

Provide whats needed when its needed to maximize motivation

and productivity.

The workforce needs to be

supported whenever needed

without issuing help desk tickets

and bothering colleagues.

When going live, you need to

assure that the workforces gaps identified during training

are closed in time for day one of

the change.

Workforce Experience and Performance - Rationale

Replace classroom training

with context-sensitive help

Speed up and ease

content access

Adapt to transformation in

IT and business quicker

Take the day 1

approach


Accelerate and ease content access (in-context) to speed up process execution

Improve user experience plus adoption of new applications & changed processes

Increase user productivity from day one to maximize ROI with in-context guidance

Improve training success and learning retention reminding of what was learned

Mitigate business risks and increase data quality with automated in-process tools

Reduce operational expenses (i.e. help desk & training costs) lower TCO and TCI

BE

NE

FIT

S

Improved learner / end user experience Engage the workforce with fast content access options and visually attractive tool sets

Context-sensitive help menu integration Connecting learning content to the help menu more easily

Revised Process Assistant Experience processes like never before faster, confident, error-free process execution

Enhanced microlearning capabilities Transfer knowledge just-in-time and in small chunks

Process acceleration and automation Boosting productivity of end users with in-context & in-process support

The Desktop Assistant Next-generation context-sensitive knowledge base providing the materials needed, just when they are needed, without leaving the process

FE

AT

UR

E S

ET

S

Workforce Experience and Performance Provide knowledge at the moment of need

One solution for all roles, all applications,

all business processes

Boost productivity

Reduce total cost of ownership and implementation (TCO/TCI)

Increase return on investment (ROI)

Lower operational expenses (OPEX)


What makes SAP Workforce Performance Builder a great choice for you?*

Why you need SAP Workforce Performance Builder

1. Analyst Stan Gibson on the products core features 2. Analyst Cushing Anderson on the products electronic performance support system features

3. IDG/IDC paper on SAP Education about Training Strategies That Mix Formal and Informal Learning, and Drive

Productivity and Efficiency

Take it from the analysts

Requirements

Design Implementation Rollout Operation Optimization

Performance improvement

Content creation and distribution

Training and context sensitive

help

Change management and process

documentation

90% reduction in localization costs

90% less effort required for the development of test cases and user acceptance tests

80% less time spent creating documentation

70% reduction in external operational expenses services

spend

50% less effort required for end-user adoption

80% increase in voluntary use of travel management functions

90% reduction in costs of delta trainings

60% fewer standard inquiries at the help desk

40% less time spent on correcting errors

The state-of-the-art solution:

Improves end-user productivity and speeds up process execution

Speeds searches of required materials in the moment of need

Speeds the onboarding process of new employees

Provides high-class process, training, and test documentation

Increases end-user adoption for new applications and changed processes

Supports context-sensitive guidance even outside the office

Facilitates location-based training and enablement

Supports all the main mobile platforms

Lets users create, update, and localize content faster than ever

. . . proven efficiency gains return on investments in every phase of the application lifecycle.


Questions?

Thanks for your attention!

Sebastian E. Grodzietzki Head of Solution Management | Global Solution Owner SAP Workforce Performance Builder

M +49 151 62345 331 E [email protected]

Scan to learn more!*

* Free exemplary QR code scanner apps include Qrafter, Scan, and Awesome QR Reader.

Workforce

Performance

Builder


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