sapphire now presentation on sap bpm use cases

8/2/2019 Sapphire Now Presentation on SAP BPM Use Cases

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Real-World BPM in SAP Environments

Rukhshaan (Ruks) OmarSr. Director, Technology Marketing



© 2011 SAP AG. All rights reserved.

Business Process Management (BPM)Is Divided into Two Main Perspectives

Management discipline

Value-driven methodology for continuousprocess improvement

Technolog

Specialized tools to modeprocesses fast and




BPM Among SAP CustomersGeneral Trends, Industries, and Use Cases

High tech

Warranty and returns

Claims

Master data governance

Utilities

ApprovalsSales order changes

Invoice verification

Consumer productsCitizen services

Employee on-boarding

Banking

New product Introductions

Public sector

Cross-industry

AutomotiveAerospace and defense

Healthcare

Insurance

Telecommunications

Professional services

Real estate

Supplier collaboration

New service connections

Parking permits

Loan origination

Chemicals Wholesale

Repair or replace aircraft

Optimized workplacedrug testing

Project issues and changes




BPM Application PatternsWhat Are the Typical Issues?

… requires an approach for IT and business to collaborate on creatinflexible solutions to business problems

Uncoordinatedactivity

Inefficient handoversacross departments andpartners

Slow IT responseto business change

Specialized skills andlengthy implementation

Complexinteraction

User resistance and higherror rates

Probtime


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BPM Application PatternsWhere Is the Value?

Orchestratedactivity

Streamline activity

… orchestrates the work of people and software systems in a flexible way thbe understood and managed from a business perspective

Flexibleprocess models

Speed up response tobusiness change

Tailoredinteraction

Increase useracceptance

A

Iden



Customer Experiences

95%Payments

on time

50% 95Faster processingof supplier master

data

of supplieupdates

autom

Aligning for business value Simplifying andstabilizing processes

Extendin



%

Improve on-time pa

Braskem S.A.Value-Oriented Process Improvement

Leader in Latin American for thermoplasticresins

Business case

Improve invoice registration and paymentprocessing

As-is process

Manual, error-prone process

Late payments

Benefit from early padiscounts

Improve productivit

Business goals

# 3,000 suppliers, 20,01,200 contract mana

$

Volumes



BR Invoices

BR Invoices

BR Invoices

BR Invoices

BR Invoices

BR Invoices

BR Invoices

BR Invoices

AL

BA

SP

RS

Suppliers Contractmanagers

Invoice entryteams

Accountpayment team

Payableinvoices

Bank

EDI

AL

BA

SP

RS

Suppliers Remote SSC (BPM) Central SSC

Before: decentralized, manualNow: through shared serv

(SSC)

Braskem S.A.Supplier Payment Process



50% reduction in su

EricssonBusiness Rules Simplify Global Processes

A leader in telecommunications with 134 yearsof innovation

Business case

Single, global, automated, self-service processfor supplier master data creation

As-is process E-mail intensive (spreadsheets and

clarification)

Information manually reentered into 4 systems

Local specialists handled country-specificrequirements such as tax information

Business goals

# 3,000 requests per m200 countries

% Improved user acc

Volumes

Data quality rules mbusiness users$



Ericsson – Single Global ProcessRules Managed by Business Users Provide Country-Specific Intelligen

Confirmation

Prepare Submit Approve Execute

Reject / more info



%

95% straight-through

RS ComponentsExtending Processes with Legacy SAP Software

Largest global catalog and Web-baseddistributor of electronic, electro-mechanical,and industrial components

Business case

Supplier lead-time updates

Plugging gaps without “open heart surgery”

As-is process

Suppliers e-mailed spreadsheets in differentformats

100,000 articles manually conditioned andmass-updated into SAP ERP application

Reduce safety stock le

Make more accurate cpromises (available to pro

Business goals

#1.6 million customers,2,500 suppliers, 17 dist40,000 parcels daily

$

Volumes




Want to Know More?

Listen

to SAP customerssharing their stories onSAP.com (customer e-book)

Explore

BPM resources on SAPCommunity Network:BPM use-case wiki,industry e-books, andSAP press publicationApplying Real-World BPM in an SAP Environment

Visit

the BPM discussion tableto attend the deep-divesfor industries on Industry

Value-Drivers and Relevance of BPM

Askyour ato schexecu



Thank You!

Contact information:

Rukhshaan (Ruks) OmarSr. Director, Technology MarketingCoauthor of Applying Real-World BPM in an SAP Environment




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